Santa Fe Care Center

My dad had a stroke about six weeks ago. After he got out of rehab we took him to this facility. He called me every day for five days to tell me that he fell and was left on the floor for a significant period of time each time. Finally when he was left alone one time he fell and broke his hip. He had to have surgery and went back to the hospital. We have moved him to another facility. He told me that the people that worked there smelled like marijuana and alcohol. The Spanish-speaking staff members spoke in Spanish in pejorative terms about the patients thinking that my dad didn’t understand them but he is bilingual. The staff members that I had interaction with were friendly and he said the food was ok.

The nursing staff did not know how to place my arm sling after a shower. In the middle of the night they sanded the floor outside my room. It was stinky, noisy, and toxic. They laughed when my spouse complained. My room was very cold at night.

My mother is in a skilled nursing facility, Santa Fe Care Center. My first experience was not that great, but she is in for a second time. My second experience is much better now. Things are better. The staff are overworked and understaffed, especially on weekends. My mother has difficulty with one staff member, but the other five or six have been very nice. There were some things that they overlooked in her first admittance. Right now, my mother is in quarantine in a solo room. She likes her room, but it's difficult. They provide everything from nursing to physical therapy to regular care. It has a strange entrance into the facility, but it's very close to the hospital, which is nice. It's accessible. I've seen my mother's food and it's not that great. They have bingo and arts and crafts, but my mother hasn't been able to participate in that, but then again, she's probably too weak to participate. Medicare is taking care of the cost for the first 20 days, after that, it's going to cost us $170 per day. It's a difficult place and it's a difficult type of business to be in as well. One good thing I like about this place is that they allow us to Facetime and they have the window visits.

I've stayed at Santa Fe. It was very clean and was a great rehab; the best I've ever seen. I had problems with them realizing that I really had a problem with my leg, and because of that, I had my leg amputated. The nurse that was in charge was not very efficient in realizing that they gave me too many drugs, and they should have spaced it out. The medical errors were the bad part. However, the care was fabulous. They made sure the patients were dry, changed the urine bags, and checked on them every two hours.