Kingston Residence of Santa Fe

LuckyLady

Memory care rooms are horrible… they have no control of heat or air so they are either hot or cold. Memory care doesn’t get activities like assisted living, they are stuck in that same area day in and day out. Maybe a better activities person? Food is horrible. Memory care doesn’t get the options like assisted living does, but yet we pay so much more than assisted living. Staff… unable to make a proper complaint because of Nepotism and favoritism… the DON acts very unprofessional and the administrator always seems to make excuses for the DON.

Mickey T

Not friendly or caring. Management is disengaged and aloof. Waaaaay overpriced. Moved to a nicer place near downtown amenities.

Vivian

We toured the Kingston Residence of Santa Fe. I didn't like their memory care at all. We walked in, and they greeted us. The lady who was in charge, Marcy, greeted us gracefully. They took us to the back room where my husband was supposed to stay for five days, and I was not happy. The air conditioner was not on. It was hot there. The rooms are not very clean. I just wasn't happy. I canceled it out just as I was sitting in the area where they're having bingo for the residents, an elderly lady was just sitting on a chair completely. They didn't assist her the whole time that I was there. Another lady was lying asleep on a bench. They did not assist her. They didn't take her back to her room and then when it was time for us to go, the nursing staff were supposed to help my husband get back into his car and they refused to help us. I went in there to check the area where my husband was supposed to stay, the bedroom, and I looked behind the TV and the TV hadn't been dusted. It was full of dust in the back. The rooms were very small. I did not like the layout. They were friendly.

Kenneth

I toured Kingston Residence of Santa Fe. The tour was good. I have to give them a thumbs up. I just dropped in without an appointment and they gave me a tour. It seemed OK. It just seemed more institutionalized. They give good care. They just had a lot more residents. I was looking more for a smaller place so my dad will get good attention, more than just in a bigger place where the ratio was higher. The staff member who toured me was very nice and friendly. He accommodated us and answered all the questions, which was really nice of him. We saw a private room. It had a bed, a little dresser, and a bathroom. There wasn't any activity going on when we were there. They said they had music and stuff in an upstairs area where people could gather. Where they had dining was quite nice. It was more like you were dining at a restaurant type thing. It was really nice looking and everything. It was clean and updated. It looked like they kept the maintenance good.

Billybob the King1

To remember that RAs do not have nursing assistant capabilities. They can help you dress, go to the bathroom, but can not take your vital signs. Be forewarned you need the nurse which are few. Even the Med Techs are not nurses, they have been trained to give you the pills and tablets but are not aware of all the side effects of the medicine they give , One is a hs drop out, One can barely speak and read English. And you have a DON with no clinical experience. And the tiers of care are a ploy to get more money, as the actual care does not change whether you are bronze, silver or gold. And Memory Care needs help! Not enough and so far the activties were far and few in between. Just a few of the grips and why I am no longer there. And the front offices and lobby areas always look nice. You have to argue to get your room and toilet clean if it is not on their schedule. Many staff are wonderful to be with.

Phillip

I visited the assisted living section of Kingston Residence of Santa Fe. It seemed really nice, and they said they have lots of activities for the residents. They also have buses that take them to town to go shopping and stuff.