The Rio at Las Estancias

jmuse

When I was told I'd have to go to a rehab I cried.My experience was so much better than i had dreamed. They truly care. The food is wonderful. I got involved in activities late but had so much fun playing bingo etc.The therapy is outstanding! The nurses are very caring. most of the CNA's are exceptional, caring, & hard workers. Quite a few go above and beyond. The staff is exceptional from the administrator to maintenance. the administrator's door is always open. great experience changed my life! Everything's very clean & sanitary.

tyger

My sister had been to several different assisted living places and rehabilitation facilities. Rio at las estancias was the best by far. The staff was very attentive to my sister. She was always clean never smelled. The nurses always repositioned her. Made her very comfortable. I was there durning Father's day and they had music and banana splits cake and ice dream for the residents. The residents all had smiles on there faces. Gave me a good feeling. Its not easy to be away from your home and family when you need rehabilitation or extensive medal care But Rio at las estancias is a home away from home. Thank you to Sarah O. and Staff.. ***** five stars..

MercedesG1

My experience here has been very positive.The staff is wonderful. I have seen them go above and beyond to help anyone & everyone they come across. ENTIRE staff on the physical therapy side are all AMAZING! They encourage patients with strategic goals, constantly striving to improve the health of the patients. 1 thing I felt took away from the patients was the staff has to help in the dinning area, this takes them away from so many other duties they have. overall very happy here. 7/13/18 Mercedes

mysisterRita

My sister has been in resident for the past three weeks. The facility is beautiful, clean and very homey and welcoming. The staff is excellent, very caring to my sister. They are attentive to her needs. She has become a hospice patient and requires repositioning to keep from getting bed sores. They come in and constantly turn her and clean her and wash her. The staff helps with her meals, which are very good. The cleaning staff is excellent, her room and bathroom are cleaned a few times a day. Everyone here is courteous and caring towards the family. We appreciate the work this facility is doing.

mysister rita

My sister has been staying here for the past 2 weeks. The care she receives is amazing. The rooms are beautiful and homey. The staff is constantly checking on her, changing, feeding, changing her position so she won't get bed sores. The food is really good and she is on a bit of a restricted diet. The housekeeping staff is excellent, they are constantly mopping her room and cleaning the restroom. Their wound care people have done wonders with what they were given to work with. Everyone there is friendly and very caring to us the family and especially to my sister. Thank you for taking care of all of us.

LG

The Rio at Las Estancias' food was horrible. There were some good people and not so good people. My mother had a heart attack and nobody ever told us. The first day she got there, she fell twice, and they never reported that to my sister until a week later. My mom went in there with a fractured hip and came out with fractured ribs and fractured hips. She was mobile and coherent when she left my sister's house, and when she left Estancias, they had her so drugged with pain medications, she was totally incoherent, couldn’t even eat, and became dehydrated. It was horrible. The cleanliness appeared to be fine. There are staff that care but some are there to get a pay check and don't really care about the people. They weren't attentive as far changing my mother's undergarments as they should have, and they would throw her oxygen hose on the floor when they should be maintained as clean. As far as changing the bedding, that was clean. As far as falling, they didn't do protective measures until it was brought to their attention.

Ruth W

We needed Respite for my Mom In-law who has Lewy Body Dementia. She ABSOLUTELY LOVED BEING AT Rio Estancia. Mom was so happy that she didn't want to come home! EXACT Opposite of previous visits to facilities. She has been to several other facilities over the last 4 years for Respite, Rehab etc....Mom has been so unhappy and upset in the past that we dreaded having to utilize Respite, but it was necessary. At Rio Estancia, The staff was amazing with me at check-in; spent lots of time getting details about her needs, likes, abilities, etc. By the time we were finished Mom was already checking things out. The facility is newer and beautifully laid out; also simple so easy for MOM to get around. Though we have always planned to have Mom live with us at home, If insurance would cover her or we could afford it we would gladly let her live there long-term; because she was happier than I have seen her in awhile. THANKS TO EVERYONE AT RIO ESTANCIA !!!!!! We look forward to seeing you again on Mom's next Respite and plan on requesting Rio Estancia for ALL of her future Stays if possible!!!!

bcbaca

My auntie was here for a week before she passed away. The staff was friendly, welcoming, and very attentive to our needs. While my family and I were in my aunts room spending time together, the staff came in to bring us water, cookies, and coffee without us asking for anything. The staff was very understanding about this tough time and we felt good about the care my aunt received while in the facility. Her hospice RN was excellent and very nice. Thank you all for taking care of my auntie and family.

Mary S.845087

We have chosen the Rio at Las Estancias for my mother-in-law. It is clean and, so far, we’ve had caring nursing staff and friendly residents, except one maybe. Activities are available, so she has adjusted well to it. They have both private and semi-private rooms, and they have a dining hall in which you can choose options for your dinner out of 2 or 3 things. They have physical therapy if need be, but they also have a game room, movies, and Bingo. They try to do activities -- at least, an activity a day. The staff is very attentive, and they seem to be able to handle the workloads fairly well. I have not had a complaint for the staff at all.

Valentina

My mother-in-law liked The Rio at Las Estancias. Everything was new and wonderful. She was there for rehabilitation and had a beautiful, private room with a shower and everything she wanted. They had a beauty salon, a rec room, a theater, and activities, like Bingo. The staff and services were perfect. She loved it. The food was good.

Tdacyl

My grandmother was just afmitted. Post surgery. The care giver that stopped by to check in her just stated that they only have one nurse on duty for over 40 rooms (that's rooms not patients). She then proceeded to inform us that she wasn't sure there would be someone available to help my grandmother to the restroom should she need it. That they have had 2 new admissions today and that they are already severly understaffed. Not a good start. I will upgrade this review should things change.

Mara3

My mom is in The Rio at Las Estancias. It is a really nice place. It is very well kept, and the residents seem very happy. The place is clean, and the people are nice. I find the food pretty good. I cannot say anything bad about the place.

Caring104562350

The Rio is a beautiful facility. I personally think it is great. I highly recommend it. It is a nursing home in Albuquerque. It is a brand new facility. The rooms are gorgeous. Everything is brand new. The staff is very patient and very good. The director of nursing is outstanding. I haven't eaten there, but I know the staff does. My friend was in rehab, but I think it is going to be long term care. They do have recreation and everything, but she decided to stay in bed. They had an old car show, a dance, and a barbecue. If I had to go in a facility, I'll go here.