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Pacifica Senior Living San Martin

Offers Assisted Living and Memory Care

28 Reviews
2015
8374 West Capovilla Avenue, Las Vegas, NV 89113
Call (702) 608-0731
Pacifica Senior Living San Martin (702) 608-0731
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Reviews of Pacifica Senior Living San Martin

28 Reviews Write a review
Food
(3 Reviews)
Staff
(4 Reviews)
Facility
(3 Reviews)
Activities
(2 Reviews)
Value
(2 Reviews)

Assisted Living Reviews for Pacifica Senior Living San Martin

October 09, 2018

By Terry

I visited this facility

Very nice place that felt warm and welcoming. We are not ready to move my mom in yet, but might be in the future at some point. Will come back for sure when we're ready.
Provider Response
Thank you for your positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review and hope you have a wonderful day!

September 15, 2018

By Traveling Heart

I visited this facility

I am a guest at this community this week. I can't say enough about this beautiful place and the welcoming staff! Everyone I meet has a smile and says hello. The residents are so friendly and kind. The apartment has a kitchenette with full size fridge and microwave. It has beautiful cabinetry and lots of space. The activity calendar has the days packed with great things to do. This coming week there is a fashion show, a jewelry sale, a restaurant trip and an outing to ride the roller coaster at New York, New York! Talk about living life to the fullest!
Provider Response
Thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.

May 10, 2018

By bobbSM

I am a friend or relative of a current/past resident

My initial impression is WOW! Great people and the care, activities, facilities are amazing. Prices seen very affordable.
Provider Response
Thank you for your review, your opinion is very important to us. We are very proud of our community and support staff. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions.

March 27, 2018

By Jennifer

I am a friend or relative of a current/past resident

My dad moved into Pacifica Senior Living, and so far, it's very good. He has physical therapy three times a week, they have socials, card games, movie theaters, and he loves the dining facilities. They serve three meals, but they have an open kitchen for sandwiches and salads. They have a nursing staff, and they deliver his prescriptions to his room if he needs them. They've been very good.
Provider Response
Thank you for your review, we appreciate you sharing your experience. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website. If you ever need anything, please feel free to give us a call or stop by. We hope you have a great day!

August 21, 2017

By Gerald

I visited this facility

Pacifica Senior Living San Martin is brand new, gorgeous, and beautiful with no hang-ups or issues. We didn't choose it because of the price and didn't have a swimming pool. The sales staff was very knowledgeable and friendly.
Provider Response
Thank you for leaving this detailed review about your experience with our community. We appreciate it and hope that you find the community that meets all your needs. Please feel free to reach out to us at any time if you have questions in the future.Have a great day~

January 20, 2017

By CLP612350

I am a friend or relative of a current/past resident

I lived at Pacifica Senior Living San Martin, but the rent had gotten out of line, so I moved on. When I went back this time, I saw a number of improvements, like renovations to the rooms. The staff was very friendly, quite responsive, and nice. They knew me, and I had a really nice, warm feeling there. They play bingo and a lot of cards. They’re painting and cleaning all the time. It’s a good-quality place. It would have been my first choice, but it was a little too expensive for me.
Provider Response

Thank you for reaching out, your opinion is very important to us. We are glad that you came back to see all our improvements! We look forward to seeing you again. Please feel free to contact with any and all questions, (702) 381-7909.

December 13, 2016

By Tina823231

I visited this facility

We went to visit Pacifica Senior Living San Martin, and we were seated in this comfy and cozy area. It had very pleasant furnishing, and it was very nicely decorated. It was very pricey, but I'm sure it was well worth the price because it was very ritzy.
Provider Response

Thanks for the detailed review, Tina823231. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review!

December 03, 2016

By Read

I am a friend or relative of a current/past resident

Dad moved in 2 weeks ago at Pacifica Senior Living San Martin. It’s the one he picked out of the ones we went to -- the one he felt most comfortable with. We like the employees, and the people there seem to be very pleased with the lifestyle provided. The food is adequate. The rooms are comparable to the market.
Provider Response

Thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.

November 24, 2016

By Joe235031

I visited this facility

Pacifica Senior Living San Martin was like a 5-star hotel and absolutely beautiful. It was apartment-style living with large and spacious rooms. It had a full restaurant with not only buffet but restaurant-style eating as well. It was really very nice. The staff was wonderful and very friendly.
Provider Response

Hi Joe, thank you so much for your detailed positive review. We appreciate it! We are extremely proud of our staff and fantastic community. We hope to see you again soon!

October 13, 2016

By Kim444057

I visited this facility

The staff at Pacifica was very friendly. The rooms were definitely clean, and it was the best apartment out of them all. The residents looked happy and extremely busy. They have a lot of activities.
Provider Response
Thank you so much for your positive review! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!

October 13, 2016

By Debbie486814

I am a friend or relative of a current/past resident

Robert moved into Pacifica about a month ago. I like their waiters, and he likes the food. It was gourmet type, but it costs less than the others. The rooms were a lot larger, and they have a movie theater room, an exercise room, and a spa.

June 28, 2016

By William886178

I visited this facility

Pacifica was really nice and very beautiful with nice, high ceilings, and it was nicely furnished. The rooms, the people, and the dining room were very nice. They even had a salad bar that you could go to and choose whatever you wanted to eat. The staff was very nice. It was a very nice facility. They had independent and assisted living. You don't feel any claustrophobia in there. It was very spacious and attractively done up.
Provider Response

Thanks for the feedback, William886178. We strive to provide excellent service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review! You really made our day today.

May 10, 2016

By LorettaHNXXZ

I visited this facility

Pacifica Senior Living was excellent. The dining room was great and felt like going to a very exclusive restaurant. It was very nicely done. They had a movie theater and outings at least once a week.
Provider Response

You really made our day today. We strive to provide excellent service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review!

December 17, 2015

By Hazel8

I visited this facility

Pacifica Senior Living San Martin seemed nice, but there's no way I can afford it. The lady that showed me around had started just that week, so she didn't know too much. But she did know the price, and it starts out at over $3,000, and I can't afford $3,000 a month. They showed us around the different things they had there, and I know they had church services and movies.
Provider Response
Thank you very much for taking the time to leave us this positive review. We appreciate it!

December 16, 2015

By Cynthia116388450

I visited this facility

The staff at Pacifica Senior Living San Martin was very professional and caring, but not pushy, which was important to my boyfriend. We talked to about four of the residents, and we were quite surprised at how open they were about the things that they really enjoyed there. Everybody had wonderful things to say about the staff and the facility. They had a lot of amenities, like a gym, planned trips around the area, connections to cruises, and bus trips. They offer a lot of different classes, not just in physical therapy, like craft classes and other things that might interest elderly seniors. The only drawback we found is that they do not have covered parking. As a whole, I thought it was a wonderful facility.
Provider Response
Thank you very much for taking the time to leave us this positive review. We appreciate it!

July 21, 2015

By Caring110639550

I am a friend or relative of a resident

My mother has been living in Pacifica San Martin for the last month, and it has been pretty rocky. She went there twice directly from rehab. She was about three weeks out from a significant stroke, and I feel that she was not as medically stable as they are used to receiving at that facility. I was over there all the time, and within eight days of her being there, she had another stroke. She was quite sleepy, and they did check on her frequently, but the fact that she just wanted to sleep all the time went rather undetected, and she got very dehydrated and that contributed to the next stroke. There was also some confusion around her medication administration. She was not medically stable enough that their system could respond to the quick changes in her medication regime. We were not going to give her a blood thinner dose for the day until we had the home health nurse come and check her INR. The nurse came, we got the reading, and as I went to find the nurse and tell her what the result was and what the doctor wanted them to do with her medication, my mother went to the dining room to have dinner, and they gave her the evening dose of blood thinner. The doctor had faxed over orders to hold the blood thinner and not give her any for that day because her blood was too thin. So, the system wasn't talking to each other in a timely enough fashion to prevent something like that from happening. A resident should probably be pretty rock solid stable medically before going into this kind of living environment. I feel like I was overpromised. The rooms are very nice, and the bathrooms are gorgeous. The facility itself is beautiful. It really does entice you to put your loved one there. The residents all appear immaculately cared for -- the ones that are out and about. Everyone is well dressed and clean, and it is a cheerful place. The residents seem to be real happy there. There are loads of activities -- movies, trivia, bingo, book club, card games, church services, a beauty salon on the premises, they had a lady that comes once a month and sings, a lot of musical activities, and shopping trips to Wal-Mart or to the drugstore. The quality of the food is very nice to even exceptional, but they're a little lax on their abilities to provide medical diets. The longer we've been there, the more I'm pretty convinced that she is not getting a low sodium diet, and that's something that I have to address. Also, there was a little bit of overpromise on the food availability. When my mom had her second stroke at Pacifica, the medication tech had come to give her her morning dose of medication and as my mother sat up to take her medicine, she was struck with intense vertigo. Instead of the medication tech immediately calling a nurse to come and evaluate her, she said she'll come back later and give her her medicine. Two hours later, she came back. My mother was too out of it to even hit a call button for help. I went over, I assessed her, and I called 911 for her to go to the emergency room.

November 12, 2014

By Caring101665250

I am/was a resident of this facility

I am living now at Pacifica Senior Living. It is clean with beautiful windows, which I need for my birds, and my birds are my children. The staff is very nice. The people here are very nice. The food goes up and down. Sometimes it is really good and sometimes it is not good, but then, you have a menu that you can pick-up and you don't have to stick to what they are giving you. We have transportation that takes us to doctor's appointments, Mondays to Wednesdays. Thursdays to Sundays, they take us on trips to stores, casino, park, you know, they take us all over. They have a lot of activities here. I have been here for two and a half years here, and it will be three years in January. I love this, but right now we are having problem with the food going up and down and we just gonna have to see about that. I guess Pacifica has a certain supplier that they buy from, and it is tweaking getting the proper food here. We pay a lot of money and we expect to have decent food. They are working on trying to get the proper food in here.

September 10, 2014

By Caring63183950

I am a friend or relative of a resident

A friend of mine moved to Willow Creek and I noticed when I visited her that the people there were very cold. When I went there with my beautiful poodle -- people usually said when they saw the poodle, "Oh what a beautiful animal" or whatever -- however, the people there were sitting outside, not a smile or anything. They were not unpleasant, but it's very odd they didn't say one word. She lived there for a year or two and she knew some people, but not like in the placed I stayed. We ate there and the food there was wonderful, like in a restaurant. The dining facility was nice. It was expensive, but they were very good assisted living. However, it didn't have any patio outside.

March 27, 2014

By Dean4

I visited this facility

Willow Creek was smaller, a little older, but more comfortable and more homey. Everybody is friendly. Everybody knew everybody's name. All the people and residents are helped in whatever they needed. There was a junior suite that's very nice that has a bedroom, a little sitting room, kitchenette and bathroom. It's very comfortable. They have bingo. They have a little library, a room dedicated to movies and a place to do hair and nails. The dining room is quite adequate for a fair number of people. Very nicely setup. They have a hot table and they make it into a buffet for salads. They have a pretty good menu when I looked at it. It looked clean. There are people working all the time making sure it's clean. It's so much better than all the others. There's a very large patio in the back just off the dining room. If they'd had it covered, it would be probably an improvement but that would be a big task.

March 27, 2014

By Caring40763950

I am/was a resident of this facility

Everything in Willow Creek is very nice, and I moved here because I like the price. The staff and the rooms are very nice.

November 20, 2013

By Caring8857

I visited this facility

Willow Creek was really nice but the cost was really expensive. A friend of mine recommended that we check it out so we went; we looked at it and it was beautiful. They have valet parking and it?s like staying at a 5-diamond hotel. When you walk in, it has this great, big entry and the dining room is off to the back. The dining room is very nicely setup with tables and big, high wing back chairs. I loved it all and I thought it was a great, nice place to put my mom but there?s no way we could have afforded that.

August 15, 2013

By Cass1

I visited this facility

In my opinion, Willow Creek at San Martin was the best facility in the city. It had nice large rooms. It had the best dining room with the best menu. The food was the best I had tasted. The only thing that I didn't like was that they didn't have the room that I described where I could bake. But they had everything else and that was perfect. The staff was very nice. I couldn't find any better staff than them. I liked the architectural design of the place. I would definitely recommend this place.

June 28, 2013

By Marla3

I visited this facility

Willow Creek was very nice. The facility was beautiful but it was kind of dark may be because there wasn't a lot of windows. But it was very well maintained. My mom wasn't impressed with the food. We met a couple of staff members and they were very nice.

May 15, 2013

By Sharon20

I am a friend or relative of a resident

I absolutely love Willow Creek. My aunt was in there at one time. It's a beautiful place. It's family-operated. I really enjoyed the tour and they did not pressure me at all. They were very good and very kind. Everything was good in there. They were comparable in price as well.

March 21, 2013

By Caring 0794

I visited this facility

Willow Creek appears to have good facilities, better food and have more activities for residents. The rooms were nice.

July 05, 2012

By Mac1992

I am a friend or relative of a resident

I thought the facility was fairly nice. All of the amenities were geared towards the elderly. ie: bathroom fixtures, hand rails, wheelchair ramps. The staff there was really nice as well. The had a nurse at the facility 24 hours a day as well as an MD on call. What I liked about the facility was that is was simply an apartment complex that catered to the elderly. My grandmother was able to get the help she needed while maintaining her dignity. They planned tons of activities to keep her busy. They provided meals for those that did not want to cook. Even though she was able to drive she chose not to. The facility did have a shuttle that the residence could use to go to doctors appointments, shopping or any other activity they wanted to do. I liked this facility so much that my wife and I are trying to convince her mother to move down here and live in this facility.

May 29, 2012

By jl1

I am a friend or relative of a resident

This assisted living program was great for my great grandmother. She would say I love it here. Everyone is so nice to me and helps me all the time when needed. They helped my great grandmother be able to get her memory to a point where she remembered her family and did it very respectfully. She was well taken care of. I wouldnt wish for her to be in any other assited living facility.

May 29, 2012

By VegasGuy

I am/was a resident of this facility

Contrary to what the other reviewer here has said, this place is the opposite of gloomy--it is classy and beautiful. There are no shared rooms here, so the reviewer must have been talking about another facility. Willow Creek at San Martin is the newest assisted living facility in town, handicap accessible in all apartments, public rooms, etc., beautifully decorated and maintained. Food is consistently good if not great, and it's plentiful. Staff are very kind, helpful, and personable. Management is very hands-on and available. This is much feels much more like an apartment complex than a nursing home. Anyone of any age with care needs would be lucky to live here.
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Questions about Pacifica Senior Living San Martin

What ongoing training does the staff receive in dementia care?

Nevada regulations are consistent throughout the region. Pacifica not only meets the criteria but also goes beyond recommended staffing and requires monthly ongoing training as a requirement of employment. Care exceeds expectations under the guidance of a Resident Care Director and a Memory care exclusive wellness team. This insures free and open lines of communication with families. A dedicated point of contact team member is always available to provide an update on a loved one when you need it.

Describe the overall population of assisted living residents at Pacifica Senior Living San Martin. What is their average age? What are their favorite things to do?

Pacifica San Martin appeals to the independent but active senior who wants peace of mind that help is there when they need it.. Our senior age in place and average between the ages of 72-95 with many achieving 100. Most residents enjoy daily outings along with fun and stimulating activities including a variety of WII games like bowling and trivia. Painting classes, Bingo, and Karaoke are very popular with the residents who want the best that life can offer in a retirement community.

What programs or activities does Pacifica Senior Living San Martin offer to enrich residents' well-being?

The most popular activities are one's that engage our residents minds such as WII "Jeopardy" and "Are You Smarter than a 5th Grader". In addition to the social mind stimulation residents put field trips at their top of their list including Bingo and Casino runs, outings to Museums, Flower Shows, Nature exhibits and more.

What places are near Pacifica Senior Living San Martin or within walking distance for assisted living residents to enjoy?

Located adjacent to St. Rose San Martin Hospital and across the boulevard to shopping centers and restaurants, Pacifica San Martin is ideally located for active seniors and within easy transportation to venues courtesy of our community bus.

What transportation services does Pacifica Senior Living San Martin offer to assisted living residents?

Wheel Chair accessible transportation is arranged in house with residents who require transportation to scheduled appointments. An air conditioned soft ride 15 passenger bus takes residents to doctor visits, field trips, outings and excursions 7 days a week.

What makes the chef or dining program at Pacifica Senior Living San Martin exceptional? What kind of menu can assisted living residents expect?

Quality of food is the most important aspect of senior community living. Great care and effort went into finding our chef who was trained in culinary arts with years of experience in assisted living dining room services. Pacifica San Martin offers residents restaurant dining experiences complete with all day dining menus, a full service salad bar with fresh fruits and vegetables along with soup of the day, and spacious separation between guests for an enjoyable private dining experience. Daily lunch and dinner specials include choices of low carb assorted specialty salads along with the chef prepared special. Breakfast is cooked to order. Dining room opens at 7 and is open all day through 6pm. If residents prefer off hour dining, an all day menu is also available with a complimentary salad bar. All day menus include fish of the day, comfort food specialties like Spaghetti and Meatballs, Tuna Melts, Chicken Fingers, and Hamburgers and Fries for example. Flexibility is our goal.

What safety features or security measures does Pacifica Senior Living San Martin offer to assisted living residents?

Fulltime concierge services at the main entrance monitors guests and residents until 9pm. After hours, the lobby doors automatically lock and are secured. Residents are provided key card entry to come and go as they please limiting access to visitors who are not on an approved visitors list. Safety and privacy of our residents are held to a very high standard so that they have a place they feel safe in without the fear of strangers roaming their building.

How does Pacifica Senior Living San Martin keep residents' families informed about their loved ones?

2 Fulltime Activities Directors and a well trained Wellness Team use Face Time, Skype, and email in conjunction with personal phone calls to communicate changes in care needs and updating their families with special activities their loved one may have enjoyed throughout the day. Regular daily Face Book posting shows family members how fun and engaged their residents are while engaged in the building and during outings.

What is the care staff-to-resident ratio at Pacifica Senior Living San Martin during daytime and nighttime hours?

Staffing is always high priority and fluctuates depending on the care needs of the general population of the residents at any given time.. Wellness teams may have more caregivers when the population requires high care while at the same time, they may require fewer caregivers as the population may be more independent requiring less care. Ratios are always within recommended guidelines established by the State of Nevada so as to meet or exceed the current care needs of the census at the time.

If Pacifica Senior Living San Martin accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Pacifica San Martin is pet friendly requiring a one time deposit upon move-in. For our canine family members, we offer a dedicated park dog run within the buildings courtyards to allow residents to enjoy their pets outdoors in a safe dog run. Patio chairs and tables allow residents to relax outdoors while their loved one runs free in the pet friendly garden courtyard. Cats are welcome also. Residents must be responsible for their animals as always.

What ongoing senior care training does the staff receive?

As a mandatory requirement, each employee undergoes a thorough back ground, character, and criminal check, along with a current drug screening. Initial training is provided and ongoing monthly mandatory training is required as part of the employment agreement. All staff are CPR and First Aid certified. Mandatory in-services are schedule monthly to provide a high level of customer service and care that our residents deserve. Health care topics and demonstration of technique from professional health care providers insure our staff is fully trained to help our seniors as they age gracefully in place.

How many staffers are on duty in the daytime and overnight?

The State of Nevada has specific guidelines regarding staffing in memory care. You can be assured Pacifica San Martin MEETS OR EXCEEDS THEIR RECOMMENDATIONS.

What safety features or security measures does Pacifica Senior Living San Martin provide to protect residents who wander?

Residents are allowed to utilize our entire community until they can no longer demonstrate sound judgment or safety awareness. If wandering due to a change of condition becomes a concern by residents and staff, a family consultation to identify our areas of concern is called and a plan is implemented to keep the resident safe. This may include a recommendation to transfer to our secured Legacies Memory Care Neighborhood in our community as an option. Safety of the residents is always first.

What programs or activities does Pacifica Senior Living San Martin offer to keep residents engaged? How does the staff engage residents' long-term memories?

Legacies is the trademark memory care program that encourages residents to participate in memory care specific activities. It's common to see Assisted Living programs cross over for residents who are still active and capable of participating with the assistance of caregivers. For example, jewelry making where the reward is the finished product they can proudly wear or art painting class where it can bring out a talent that was honed and still part of a long term memory. Daily discussion of Today in History is reviewed along with Music and Memory which brings back long term memories of an era they grew up with. Music is a part of life in Memory Care including entertainers who frequently visit our community.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

A fulltime Resident Care Director who is also a career Assisted Living nurse assesses each residents personal care program prior to admission. Reassessment is conducted if there is sense of change of condition and annually.

What techniques does Pacifica Senior Living San Martin use to support memory care residents during mealtimes?

Caregivers man positions in the dining room to be able to float between residents who need stand by assistance. Food intake is also monitored along with skill level to be able to serve the resident with the highest need while providing independence to those who can self feed.

How does Pacifica Senior Living San Martin keep residents' families informed about their loved ones' health?

A Resident Care Coordinator overseas the care programs under the direct supervision of the Resident Care Director who is also the nurse. This dedicated staff member is the liaison for all communications and is available on the floor and after hours if needed.

Describe the neighborhood around Pacifica Senior Living San Martin. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Pacifica San Martin is established in a relatively new area and was built and completed 10 years ago. The community is located in a very nice and upcoming area adjacent to Dignity Health St. Rose Hospital with shopping centers and grocery stores nearby. Located off the Warm Springs main road, this community is very quiet and peaceful.

Is Pacifica Senior Living San Martin affiliated with a hospital if more care is needed?

Within 3 hospitals including one just across the street.

Costs for Pacifica Senior Living San Martin

Cost of Assisted Living

$ 1,234

Starting Price

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Cost of Memory Care

$ 1,234

Starting Price

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Photos of Pacifica Senior Living San Martin

Services and Amenities of Pacifica Senior Living San Martin

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Assisted Living Starting At: $2445/month
  • Memory Care Starting At: $3800/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Do Not Offer Companion Suites
  • Studio Apartments

General

  • Resident Capacity: 132
  • Minimum Age: 55
  • Pets: Small Pets Allowed

About Pacifica Senior Living San Martin

pacificasanmartin.com

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Pacifica Senior Living San Martin has been specifically created and thoughtfully designed for social seniors who want to maintain an active lifestyle with the surroundings and comforts of home. Our senior community uses a personalized program of care, moving away from task-oriented and moving toward person-centered care. We believe in getting to know each individual that we serve, learning their life story. We use this knowledge about their life and who they are to customize our care to fit the person.

We are proud of the outstanding reputation we’ve earned in the Las Vegas area, a reputation built on strong family values, a solid work ethic and the best care and outside medical services available.

At Pacifica Senior Living San Martin, you will enjoy an exclusive retirement lifestyle provided in a stunning settings; a lifestyle rich in services, special amenities, breathtaking beauty and endless possibilities. We offer an active and open approach to assisted living by providing a wide variety of activities, fine food, elegant suites and beautiful courtyards.

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Pacifica Senior Living San Martin


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