Provider Response
Hi Cws805, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living San Martin. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!
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October 01, 2021
Provider Response
Hi Cws805, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living San Martin. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!
September 05, 2021
Provider Response
Your review is very concerning to us. We would appreciate if you would contact our community by calling to speak with our Executive Director about your recent experience.
August 26, 2021
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a wonderful day.
October 26, 2020
Provider Response
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director. We hope to hear from you to resolve this matter.
October 01, 2020
Provider Response
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living San Martin. Thank you again, we hope you have a wonderful day!
September 10, 2020
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a wonderful day.
July 04, 2020
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a wonderful day.
April 09, 2020
Provider Response
Hi!! Thank you so much for the SHOUT OUT!!! During this difficult time of the COVID pandemic your words are mean so much to us all. We are all doing everything we can as a team to go above and beyond to keep our residents and staff 100% safe. We thank you again for your kind words, as soon as this COVID 19 crisis is over, we expect to see your smiling face here again! Until then, have a great day and stay safe!
March 02, 2020
Provider Response
Hi Janet, First of all, we want to offer our deepest sympathies for the unexpected passing of your mother. We would like to address the situation you have described. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We pride ourselves on providing a caring, personalized environment and we am sorry you didn't feel that same experience. Thank you again for your time, and we are very sorry for your loss.
June 04, 2019
Provider Response
Hi Larry, thank you for sharing your personal experience. We are sorry to see that you are actively seeking alternative locations and would like to get some more details. If you are willing to give us another chance, please reach out to us at (702) 381-7909 to speak to our manager directly. We look forward to hearing from you and appreciate you sharing your concerns.
April 10, 2019
Provider Response
Hi, thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!
October 09, 2018
Provider Response
Thank you for your positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review and hope you have a wonderful day!
March 27, 2018
Provider Response
Thank you for your review, we appreciate you sharing your experience. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website. If you ever need anything, please feel free to give us a call or stop by. We hope you have a great day!
August 21, 2017
Provider Response
Thank you for leaving this detailed review about your experience with our community. We appreciate it and hope that you find the community that meets all your needs. Please feel free to reach out to us at any time if you have questions in the future.Have a great day~
January 20, 2017
Provider Response
Thank you for reaching out, your opinion is very important to us. We are glad that you came back to see all our improvements! We look forward to seeing you again. Please feel free to contact with any and all questions, (702) 381-7909.
December 13, 2016
Provider Response
Thanks for the detailed review, Tina823231. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review!
December 03, 2016
Provider Response
Thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.
November 24, 2016
Provider Response
Hi Joe, thank you so much for your detailed positive review. We appreciate it! We are extremely proud of our staff and fantastic community. We hope to see you again soon!
October 13, 2016
Provider Response
Thank you so much for your positive review! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!
October 13, 2016
Provider Response
Thank you so much for your positive review!
June 28, 2016
Provider Response
Thanks for the feedback, William886178. We strive to provide excellent service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review! You really made our day today.
May 10, 2016
Provider Response
You really made our day today. We strive to provide excellent service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review!
December 17, 2015
Provider Response
Thank you very much for taking the time to leave us this positive review. We appreciate it!
December 16, 2015
Provider Response
Thank you very much for taking the time to leave us this positive review. We appreciate it!
July 21, 2015
Provider Response
We are disappointed to hear that you did not have a more positive experience with us at Pacifica Senior Living San Martin.
November 12, 2014
Provider Response
Thank you for your positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living San Martin. Thank you very much, we hope you have a wonderful day!
March 27, 2014
Provider Response
We're happy to hear you had such a positive experience with our team!
August 15, 2013
Provider Response
Hi, thank you for taking the time to share your review, we are now under new management and invite you back for a tour. Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!
March 21, 2013
Provider Response
We appreciate you taking the time to leave us this feedback.
September 03, 2021
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a wonderful day.
August 20, 2021
September 26, 2020
Provider Response
We appreciate your positive review about your recent experience with us!
May 14, 2020
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here. If you ever need anything from us, please feel free to give us a call, we are here to help!
June 27, 2013
Provider Response
We strive to provide excellent care and service to our residents and their families. Thank you again, we hope you have a wonderful day!
What ongoing training does the staff receive in dementia care?
Nevada regulations are consistent throughout the region. Pacifica not only meets the criteria but also goes beyond recommended staffing and requires monthly ongoing training as a requirement of employment. Care exceeds expectations under the guidance of a Resident Care Director and a Memory care exclusive wellness team. This insures free and open lines of communication with families. A dedicated point of contact team member is always available to provide an update on a loved one when you need it.
Describe the overall population of assisted living residents at Pacifica Senior Living San Martin. What is their average age? What are their favorite things to do?
Pacifica San Martin appeals to the independent but active senior who wants peace of mind that help is there when they need it.. Our senior age in place and average between the ages of 72-95 with many achieving 100. Most residents enjoy daily outings along with fun and stimulating activities including a variety of WII games like bowling and trivia. Painting classes, Bingo, and Karaoke are very popular with the residents who want the best that life can offer in a retirement community.
What programs or activities does Pacifica Senior Living San Martin offer to enrich residents' well-being?
The most popular activities are ones that engage our residents' minds such as WII Bowling, "Jeopardy" and "Are You Smarter than a 5th Grader". In addition to the social mind stimulation residents put field trips at the top of their list including Bingo and Casino runs, outings to Museums, Flower Shows, Nature exhibits and more.
What places are near Pacifica Senior Living San Martin or within walking distance for assisted living residents to enjoy?
Located adjacent to St. Rose San Martin Hospital and across the boulevard to shopping centers and restaurants, Pacifica San Martin is ideally located for active seniors and within easy transportation to venues courtesy of our community bus.
What transportation services does Pacifica Senior Living San Martin offer to assisted living residents?
We offer scheduled transportation in a wheel chair accessible bus. An air-conditioned soft ride 15 passenger bus takes residents to doctor visits, field trips, outings and excursions 7 days a week.
What makes the chef or dining program at Pacifica Senior Living San Martin exceptional? What kind of menu can assisted living residents expect?
Quality of food is the most important aspect of senior community living. Great care and effort goes went into finding a chef who is trained in culinary arts and special diets for seniors. Pacifica San Martin offers residents restaurant dining experiences complete with all-day dining menus, a full service salad bar with fresh fruits and vegetables along with soup of the day. Daily lunch and dinner specials include choices of low carb assorted specialty salads along with the chef prepared special. Breakfast is cooked to order. Dining room opens at 7:00 am and is open all day through 6:00 pm.
What safety features or security measures does Pacifica Senior Living San Martin offer to assisted living residents?
Fulltime concierge services at the main entrance monitor guests and residents until 9 pm. After hours, the lobby doors automatically lock and are secured. Residents are provided key card entry to come and go as they please limiting access to visitors who are not on an approved visitors list.
How does Pacifica Senior Living San Martin keep residents' families informed about their loved ones?
Both our Activities Director and our Wellness Team use Face Time, Skype, and email in conjunction with personal phone calls to communicate changes in care needs and updating their families with special activities their loved one may have enjoyed throughout the day. Regular daily Face Book posting shows family members how fun and engaged their residents are while engaged in the building and during outings.
What is the care staff-to-resident ratio at Pacifica Senior Living San Martin during daytime and nighttime hours?
Our Wellness teams may schedule more caregivers when the need requires. Ratios are always within recommended guidelines established by the State of Nevada so as to meet or exceed the current care needs of the census at the time.
If Pacifica Senior Living San Martin accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Pacifica San Martin is pet friendly and offers a dedicated dog park and safe dog run. Patio chairs and tables allow residents to relax outdoors while their loved one runs free in the pet friendly garden courtyard. Cats are welcome also. Residents must be responsible for their animals as always. There is a one-time Pet Fee.
What ongoing senior care training does the staff receive?
As a mandatory requirement, each employee undergoes a thorough back ground, character, and criminal check, along with a current drug screening. Initial training is provided and ongoing monthly mandatory training is required as part of the employment agreement. All staff are CPR and First Aid certified. Mandatory in-services are schedule monthly to provide a high level of customer service and care that our residents deserve. Health care topics and demonstration of technique from professional health care providers insure our staff is fully trained to help our seniors as they age gracefully in place.
How many staffers are on duty in the daytime and overnight?
The State of Nevada has specific guidelines regarding staffing in memory care. You can be assured Pacifica San Martin MEETS OR EXCEEDS THEIR RECOMMENDATIONS.
What safety features or security measures does Pacifica Senior Living San Martin provide to protect residents who wander?
Residents are allowed to utilize our entire community until they can no longer demonstrate sound judgment or safety awareness. If a change of condition becomes a concern by residents and staff, a family consultation to identify our areas of concern is called and a plan is implemented to keep the resident safe. This may include a recommendation to transfer to our secured Legacies Memory Care Neighborhood. Safety of the residents is always first.
What programs or activities does Pacifica Senior Living San Martin offer to keep residents engaged? How does the staff engage residents' long-term memories?
Legacies is the trademark memory care program that encourages residents to participate in memory care specific activities. It's common to see Assisted Living programs cross over for residents who are still active and capable of participating with the assistance of caregivers. For example, jewelry making where the reward is the finished product they can proudly wear or art painting class where it can bring out a talent that was honed and still part of a long term memory. Daily discussion of Today in History is reviewed along with Music and Memory which brings back long term memories of an era they grew up with. Music is a part of life in Memory Care including entertainers who frequently visit our community.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
A full-time Resident Care Director who is also a career Assisted Living nurse, assesses each resident's personal care program prior to admission. Reassessment is conducted if there is a sense of change of condition and annually.
What techniques does Pacifica Senior Living San Martin use to support memory care residents during mealtimes?
Resident Care aides are in the dining room to encourage and guide residents who need stand by assistance. Food intake is also monitored along with skill level to be able to serve the resident with the highest need while providing independence to those who can self-feed.
How does Pacifica Senior Living San Martin keep residents' families informed about their loved ones' health?
A Resident Care Coordinator overseas the care programs under the direct supervision of the Resident Care Director who is also the nurse. This dedicated staff member is the liaison for all communications and is available on the floor and after hours if needed.
Describe the neighborhood around Pacifica Senior Living San Martin. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Pacifica San Martin is established in a relatively new area and was built and completed 10 years ago. The community is located in a very nice and upcoming area adjacent to Dignity Health St. Rose Hospital with shopping centers and grocery stores nearby. Located off the Warm Springs main road, this community is very quiet and peaceful.
Is Pacifica Senior Living San Martin affiliated with a hospital if more care is needed?
Within 3 hospitals including one just across the street.
Pacifica Senior Living San Martin has been specifically created and thoughtfully designed for social seniors who want to maintain an active lifestyle with the surroundings and comforts of home. Our senior community uses a personalized program of care, moving away from task-oriented and moving toward person-centered care. We believe in getting to know each individual that we serve, learning their life story. We use this knowledge about their life and who they are to customize our care to fit the person.
We are proud of the outstanding reputation we’ve earned in the Las Vegas area, a reputation built on strong family values, a solid work ethic and the best care and outside medical services available.
At Pacifica Senior Living San Martin, you will enjoy an exclusive retirement lifestyle provided in a stunning settings; a lifestyle rich in services, special amenities, breathtaking beauty and endless possibilities. We offer an active and open approach to assisted living by providing a wide variety of activities, fine food, elegant suites and beautiful courtyards.
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