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Pacifica Senior Living San Martin

8374 West Capovilla Avenue, Las Vegas, NV 89113

(800) 558-0653 (Caring Family Advisor™)

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4.2

(40 reviews)

Top rated on Caring.com

Caring Stars

award winner

Starting Price

$2,995

Care Offered: Assisted Living, Memory Care, and Independent Living

Pet Friendly

Mobility Assistance

Transportation Services

Community Comparison

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Pacifica Senior Living San Martin
Pacifica Senior Living San Martin
  • Top rated on Caring.com

Las Vegas, Nevada 89113


4.2

(40 reviews)


Bedroom Type

one bedroom apartment, two bedroom apartment, studio


Starting Price

$2,995/mo



Care Types

Assisted Living, Memory Care, Independent Living

View Community

Acacia Springs

Las Vegas, Nevada 89147



Bedroom Type

one bedroom apartment, two bedroom apartment


Starting Price

$3,045/mo



Care Types

Assisted Living, Independent Living

View Community
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About Pacifica Senior Living San Martin in Las Vegas, Nevada

Pacifica Senior Living San Martin has been specifically created and thoughtfully designed for social seniors who want to maintain an active lifestyle with the surroundings and comforts of home. Our senior community uses a personalized program of care, moving away from task-oriented and moving toward person-centered care. We believe in getting to know each individual that we serve, learning their life story. We use this knowledge about their life and who they are to customize our care to fit the person.

We are proud of the outstanding reputation we’ve earned in the Las Vegas area, a reputation built on strong family values, a solid work ethic and the best care and outside medical services available.

At Pacifica Senior Living San Martin, you will enjoy an exclusive retirement lifestyle provided in a stunning settings; a lifestyle rich in services, special amenities, breathtaking beauty and endless possibilities. We offer an active and open approach to assisted living by providing a wide variety of activities, fine food, elegant suites and beautiful courtyards.


To learn more about this provider’s license and review other available state reports, please visit:
Nevada Division of Public and Behavioral Health Liscensee Search

Map of Pacifica Senior Living San Martin

Services and Amenities of Pacifica Senior Living San Martin in Las Vegas, Nevada

Ambulatory Assistance & Accessibility

  • Mobility & Wheelchair Assistance

Health Services

  • Medication Reminders

On-Site Services

  • Religious Services
  • Veterans Affairs (VA) Aid Assistance

Therapies

  • Occupational Therapy/Rehabilitation
  • Physical Therapy/Rehabilitation

Room Amenities

  • Kitchen Appliances In Unit

Fitness & Wellness Programs

  • Fitness & wellness facilities/equipment
  • Salon Services

Housekeeping & Maintenance

  • Housekeeping Services
  • Laundry Services
  • Linen Services

Pets

  • Pets

Transportation & Shopping

  • General Transportation Services

Financing & Payment Options

  • All Inclusive Rent
  • Rent And Care Fees

Games Hobbies & Recreation

  • Facilitated Field Trips/Outings

Languages

  • English spoken

Specialized Staff

  • Nurse on Staff (Part time)

Kitchen Types

  • Kitchenette

Additional Amenity Information

  • Payment Options: Private funds

Costs for Pacifica Senior Living San Martin in Las Vegas, Nevada

Assisted Living

$2,995

Starting Price

Memory Care

$3,900

Starting Price

Independent Living

$2,995

Starting Price

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Reviews of Pacifica Senior Living San Martin in Las Vegas, Nevada

4.2

(40 reviews)

  • Facility

    4.6

  • Staff

    4.2

  • Food

    4.1

  • Activities

    4.1

  • Value

    4.1

Top rated on Caring.com

2015

Cindi Miner (Meeker)

1

September 26, 2024

I am a friend or relative of a current/past resident

Pacifica was less than expected in many ways. But the most critical is the level of care they provide. We had to hire additional staff to take care of my brother while he was there. The hired nurse even had problems getting one of the Pacifica staff members to assist her in turning and moving him. I had to take the initiative to schedule a meeting with Pacifica Staff, outside nursing and hospice to get them all on the same page and provide my brother with the level of care he deserved, and we were paying for. I dealt with a lady named Jessica regarding these issues, but the level of care only improved because we hired the additional care staff. After my brother passed, I sent them an email asking if we would receive a refund for the period prepaid. No response. I didn't think it would be much since he passed on the 23rd and we paid through the 31st. So, I let it go. Over a year later I receive a call from a collection service saying we owed an additional $1770 to Pacifica, and as a co-signer it was my responsibility to pay the full amount. This included a rate increase (that I was never notified of) and over $1000 in late fees. They never contacted me one time saying we owed them money. They say they sent a final invoice to an address that he hadn't lived at in months. They had his son's address and my address, which they did not bother to send to. Amid initial contacts with Pacifica, they discovered they had indeed billed us for room charges after my brother passed. They said it amounted to $429, but when we asked them to notify the Collections Service for an adjustment, they ignored our calls. I even called their corporate office and left several messages. No response. Pacifica has not been willing to work with us in any way. They could at least return a call. As I said earlier, because I value my credit, I paid the full amount! Hiring an attorney would cost more than we owed, and the delay would make it harder to remove from my credit report. I had no choice. Be aware of these issues before you put a loved one at this facility. Paying the bill is more important than caring for your loved ones.

Ken

5

June 11, 2023

I am a friend or relative of a current/past resident

My mother has been at Pacifica Senior Living San Martin for more than 6 months now. It is a very good place. I like the staff. They're friendly, nice, and supportive. They help my mom a lot and she's happy there. The place is nice. They have elevators and stairs for the more active residents. They bathe her. They take her to breakfast, lunch, and dinner. They wash her clothes, brush her hair, help her in and out of bed, help her in and out of her chair, and help her to the bathroom.

Adele

4

April 28, 2023

I am/was a resident of this facility

I chose to move here to Pacifica Senior Living San Martin because they had a one-bedroom on the first floor available when I needed it. The price was also a little less than some that I had been looking at. The service in the dining area is just very slow and the experience with the housekeeping has not been very good at all. They had things scheduled, but they never happened. However, I've just been here a few days.

Cynthia

5

February 9, 2023

I visited this facility

Pacifica Senior Living San Martin was great. It was a beautiful building, and it's in a very nice, quiet area. Even though it's next to a hospital, it's still very quiet. I visited three times. Two times to tour, and one time just to double-check something. Cheryl was the person who toured with us and she was lovely. She just showed us everything. I felt comfortable talking to her, so she had some idea of what my mother would need. I gave her some idea of my mother's personality to see if that would be a good fit there. She showed us several different options for living, from the low end to the high end. As far as affordability, it was nice to see the different options. The place had tons of amenities. It's perfect for senior living. It's beautifully landscaped. I loved the design of the place. It lends itself to being social. If somebody is lonely in this place, it's their choice because there's just so much to do and to see and lots of people around. We went during the holiday, so it was decorated beautifully for Christmas. It's very festive and just a really pretty place. My husband and I were joking and we said when we get to this time in our lives, we wouldn't mind going there ourselves. I didn't taste the food, but it looked nice. What I liked about it was the fact that the kitchen staff was willing to work with the residents. I liked the fact that the residents were given options just like a restaurant. If you were craving something special and you didn't see it on the menu, the kitchen (from what I was told) would do what they could to make sure that you got what you wanted. Whatever you were wanting, they would try to make it for you. The women were dressed, walking around, and had a little bit of makeup. They weren't sitting in a wheelchair with their head held down with no makeup, no hair done, and just existing. Even though they were using walkers, maybe even wheelchairs, everybody seemed very happy and active. It was a little bit more social. There's a little bit more chatter going on. Not everybody was sitting alone. They had tables with people sitting together. It was nice, but it was pricy and that was a dealbreaker.

Joyce

4

September 13, 2022

I am a friend or relative of a current/past resident

My mom is at Pacifica Senior Living San Martin. They have a lot of med techs and caregivers there. They're very attentive. Their meal plan is good. They offer several different options with each meal so my mom can choose what she wants. There's always someone there. They have a lot of caregivers per resident. It's clean. They provide entertainment for them. They have activities for them. Sometimes they take them on bus trips around the city. I was just impressed with their attentiveness. However, their housekeeping needs a little help. My mom is in the memory care. I have not personally eaten their food, but I've been there when they serve her meals, and it looks very good. They have different selections every day and they always offer her soup. There's always soup every day if she chooses not to have anything else, which unfortunately she does a lot now. They do bingo, they play cards, they have sing-a-longs, they do exercises, and they have a bowling set that they set up for them. They seem to provide a lot of activities for them. They have a nice courtyard outside, too.

Robin

4

August 22, 2022

I visited this facility

We were very impressed with Pacifica Senior Living San Martin. It was very clean. They had a lot of amenities and the rooms looked great. I just really liked it. The person that was supposed to give the tour wasn't there, so one of the ladies took us around. She was really good, but she couldn't give us any technical information. All she did was show us the facility. That's all she could do, but she was great. She told us one thing that we did not know about respite care though, that we could bring my mother-in-law there to stay for a week/two weeks and see what the facility is like. I would like to go back there and talk to somebody, because I think my mother-in-law would like it. I also liked the dining facility. The way that they made it look like you were at a restaurant and you were out eating. They have a menu that they can choose from. So, that was kind of good.

Provider Response

Hi Robin, thank you for taking the time to leave a positive review about your experience at our community. We hope you have a great day!

cws805

5

October 1, 2021

I am a friend or relative of a current/past resident

In our search to find the perfect home for my mother in law, we visited and toured over a dozen facilities. Pacifica San Martin clearly stood out from the rest. Our questions were answered clearly and respectfully. Jackie the sales director made us and mom immediately feel like part of the family. The facility is elegant with wide wood paneled hallways and comfortable seating. The apartment is huge with room for many of her furniture pieces from home. Large meeting areas, theater, beautiful restaurant. The people are fantastic. Always open and friendly making sure mom feels at home. After only 3 weeks we got a call making sure her home was sold because she loves living here and doesn't want to leave her friends. It doesn't get any better

Provider Response

Hi Cws805, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living San Martin. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

Judy L.

2

September 5, 2021

I am a friend or relative of a current/past resident

If you were a person who was totally independent, Pacifica Senior Living San Martin might be a good venue for a person to live. However, if you require any care whatsoever, they are lacking sorely. They make promises that they can't deliver consistently. For example, checking on people that need to be checked on regularly every two hours, even though they say they're going to, they do not. I personally found my mom in very difficult situations where she'd been on the floor Lord knows how long, and I would have to go and find staff to help me. I do not recommend them for anybody who needs care. As far as socialization, if you are totally independent, it's probably a very fun place. They have activities and they have an open kind of happy hour on Friday nights. Their food is mediocre. As far as my mom, it was absolutely the wrong place for her and I was horribly disappointed in the care that was given to her, which is why I pulled her out. They had activities but my mom did not participate. If you need care, I do not recommend them at all.

Provider Response

Your review is very concerning to us. We would appreciate if you would contact our community by calling to speak with our Executive Director about your recent experience.

Stacey

5

September 3, 2021

I visited this facility

Pacifica Senior Living San Martin was incredible, and I wish my parents were open to moving there. It was wonderful. It would have been a beautiful place for my mother to stay and live out her life after my father passes, but they did not want to move out of their home yet. The staff was great. Shannon, who showed us around, was friendly. I would live in there if I could. The apartments were nice and some of the ones we've visited were not so nice with the painting and the carpeting and stuff, but this one was very, very nice. The carpeting was nice, the painting, the cabinets, and all of the interior look of the apartments and the layout were really nice. The dining room was beautiful. The place was clean. They had a beauty salon, movie room, they do games, and they have puzzles sitting out that people just come over and participate in for as long as they want. It was a beautiful place. The hospital was right across the parking lot. For me that was a great location. It had lots of things around it.

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a wonderful day.

DanielLV

5

August 26, 2021

I visited this facility

I have visited many senior communities, but the team at Pacifica San Martin is top notch. I didn't have an appointment but they helped answer all my questions for almost an hour. We are working on having my family member come visit next, but know this is the right place for him.

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a wonderful day.

ntrincilla

5

August 21, 2021

I am a friend or relative of a current/past resident

My parents just moved into this facility yesterday so I can't say much yet but what I do know is from the woman who helped us get into the place Jackie to the caring sweetest medtech Anna, even Daryl and Vicky helping the residents with the day to day , minute to minute needs, heck even the woman greeting you at the door Nancy is a doll. I feel like my parents will get the care they need here because there are very caring people running it. If anything changes I will let you know But I have a feeling I will just be writing better and better updates.

Linda Tennis Lady

3

October 26, 2020

I am a friend or relative of a current/past resident

The facility and rooms are really nice. The most spacious 1 bedroom apartments in the Las Vegas valley. The staff who has day to day interface with the residents that I came into contact with where extremely nice and helpful. My sister moved into this facility July 31, 2020 and unfortunately passed away on August 30, 2020 so she did not enjoy any of the activities they offered during the pandemic. She did have her meals mostly in the dining room though and would rate the food as average to good. We had a rocky beginning to her stay as I had to insist many times that she be taken (she used a walker and wheelchair) to the dining room for meals. For some reason, they initially took her meals to her apartment even though she tested negative for Covid-19 before taking up residence. Even after a discussion with staff that she should go to the dining room, she had one or two meals still in her room. She was also under hospice care while there and a hospice aide and nurse visited her a few times a week. On at least one occasion, I was notified by the hospice aide that she still had her clothes on from the day before (my sister also suffered from the very beginnings of dementia) so it appeared that no one helped her get ready for bed nor changed her clothes. I am not sure what her level of care would have been had she not had vocal advocates. There was a significant staff turnover that occurred there during July and August. The new executive director had just started and they had to hire a new maintenance person and a new business person. So some of the turmoil I experienced could have been the result of this staff turnover. In addition, mistakes were made in the initial payment calculation which took until mid October to finally resolve. Again this could be because of a new financial person and lack of financial processes. My interface with the executive director and business office was very pleasant but should have been avoided by better business practices and follow up by management.

Provider Response

We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director. We hope to hear from you to resolve this matter.

KandyS

5

October 2, 2020

I am a friend or relative of a current/past resident

My Mom was very happy at Pacifica Senior Living. Her Apartment was light and very spacious. Mom enjoyed the Caregivers and the Residents, it's a family atmosphere. Mom really enjoyed being a part of that community. She would play the piano at dinner for the residents. She felt valued by everyone. Thank You for taking such great care of my Mom, KandyS

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living San Martin. Thank you again, we hope you have a wonderful day!

mreese

5

September 26, 2020

I am a friend or relative of a current/past resident

Shannon, Kiel and Lisa made this transition for all of us, very easy. They are very professional and kind. The rooms are clean and nice and the decor is beautiful! They also have a very attentive and helpful staff, which makes us all happy and relieved!

Provider Response

We appreciate your positive review about your recent experience with us!

Nancy

5

September 10, 2020

I am a friend or relative of a current/past resident

The quality of service is amazing. So attentive to both me and my mom's needs. The staff is warm and attentive. So pleased that I selected this facility for her.

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a wonderful day.

Helga

5

July 4, 2020

I am a friend or relative of a current/past resident

My husband is in Pacifica Senior Living San Martin. He's well taken care of there. They helped us move the furniture into the room, and we saw everything. They were extremely helpful and friendly, and they bring in things that he wants. Everything is perfectly fine and we're extremely happy. Under normal circumstance, they have a gym, games, entertainment, and a snack bar. It's a very nice place. It's a little pricy, but they do everything for me and the only thing I have to do is make the doctors' appointment, they take him, and they pick him up.

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living San Martin. Thank you again, we hope that you have a wonderful day.

ESimonet

5

May 14, 2020

I am a friend or relative of a current/past resident

We cant say enough good things!!! Shannon and Kiel are the BEST, and couldn't be more helpful during such a difficult time for all of us, putting mom in Memory Care is tough. THANK YOU, THANK YOU BOTH! M&K

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here. If you ever need anything from us, please feel free to give us a call, we are here to help!

CBrad

5

April 9, 2020

I am a friend or relative of a current/past resident

While things have gotten so crazy and rules keep changing with the covid 19 virus, I sure appriecate and respect how this is all being handled! I have a family member that lives here and is very happy. Now, she's become frusterated that she cant leave or that she cannot have vistors, but all the same understands the reasons for hers and everyone elses saftey. My kids and I come to the door and get to see each other and we talk on the phone now much more. Shout out to all that are staying with guidelines at Pacifica! We appriciate you keeping our families safe and entertained!

Provider Response

Hi!! Thank you so much for the SHOUT OUT!!! During this difficult time of the COVID pandemic your words are mean so much to us all. We are all doing everything we can as a team to go above and beyond to keep our residents and staff 100% safe. We thank you again for your kind words, as soon as this COVID 19 crisis is over, we expect to see your smiling face here again! Until then, have a great day and stay safe!

Dr. Janet Van Heck

1

March 3, 2020

I am a friend or relative of a current/past resident

Big mistake placing my mom here. If this the "Best of Las Vegas," then you should move to a different city. My Mom died after her Med Tech did not report that my mom was week, mumbling, and behaving strangely. She should have gone to the hospital. Instead, she was left there to die alone. Every interaction I had with the Med Techs, Nurse Practitioner, and Memory Care nurse was horrible. I made numerous phone calls, sent text messages, and spoke with the Med Techs and nurses, and after two months, and no one listened to my concerns until my mom had to be hospitalized because she had not had enough to eat and drink. No one was checking to see if she was eating or drinking, and I took her to the ER on New Year's Day. If you care about your loved one, don't place them at Pacifica San Martin. A co-worker of mine had her grandmother here and said that when her grandmother pressed the call button, no one came to check on her. If I had listened to her, my mom might have made to the hospital for the care she needed. When management reads this, all I want is an explanation of how my mom died. I have left 5 messages for the doctor about my mom's cause of death, and he has not returned my phone calls. I need to know what my mom died of. Every family member deserves to know that.

Provider Response

Hi Janet, First of all, we want to offer our deepest sympathies for the unexpected passing of your mother. We would like to address the situation you have described. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We pride ourselves on providing a caring, personalized environment and we am sorry you didn't feel that same experience. Thank you again for your time, and we are very sorry for your loss.

Larry

3

June 4, 2019

I am a friend or relative of a current/past resident

Staff is great, meals that are included in the cost of living here are poor, sometimes cold and service is slow. Sometimes an hour before placing or getting your meal. I am actively searching for alternative locations to move her.

Provider Response

Hi Larry, thank you for sharing your personal experience. We are sorry to see that you are actively seeking alternative locations and would like to get some more details. If you are willing to give us another chance, please reach out to us at (702) 381-7909 to speak to our manager directly. We look forward to hearing from you and appreciate you sharing your concerns.

tmj42471

1

April 11, 2019

I am a friend or relative of a current/past resident

This place is awful. I am a very diligent daughter of an elderly father who cannot move on his own or speak due to a stroke. I was fooled by the beautiful facilities but after poor care, VERY rude management and my father being injured in suspicious ways, I pulled him out.

Provider Response

Hi, thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

Terry

5

October 9, 2018

I visited this facility

Very nice place that felt warm and welcoming. We are not ready to move my mom in yet, but might be in the future at some point. Will come back for sure when we're ready.

Provider Response

Thank you for your positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review and hope you have a wonderful day!

Jennifer

5

March 28, 2018

I am a friend or relative of a current/past resident

My dad moved into Pacifica Senior Living, and so far, it's very good. He has physical therapy three times a week, they have socials, card games, movie theaters, and he loves the dining facilities. They serve three meals, but they have an open kitchen for sandwiches and salads. They have a nursing staff, and they deliver his prescriptions to his room if he needs them. They've been very good.

Provider Response

Thank you for your review, we appreciate you sharing your experience. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website. If you ever need anything, please feel free to give us a call or stop by. We hope you have a great day!

Gerald

4

August 22, 2017

I visited this facility

Pacifica Senior Living San Martin is brand new, gorgeous, and beautiful with no hang-ups or issues. We didn't choose it because of the price and didn't have a swimming pool. The sales staff was very knowledgeable and friendly.

Provider Response

Thank you for leaving this detailed review about your experience with our community. We appreciate it and hope that you find the community that meets all your needs. Please feel free to reach out to us at any time if you have questions in the future.Have a great day~

CLP612350

4

January 20, 2017

I am a friend or relative of a current/past resident

I lived at Pacifica Senior Living San Martin, but the rent had gotten out of line, so I moved on. When I went back this time, I saw a number of improvements, like renovations to the rooms. The staff was very friendly, quite responsive, and nice. They knew me, and I had a really nice, warm feeling there. They play bingo and a lot of cards. They’re painting and cleaning all the time. It’s a good-quality place. It would have been my first choice, but it was a little too expensive for me.

Provider Response

Thank you for reaching out, your opinion is very important to us. We are glad that you came back to see all our improvements! We look forward to seeing you again. Please feel free to contact with any and all questions, (702) 381-7909.

Tina823231

5

December 13, 2016

I visited this facility

We went to visit Pacifica Senior Living San Martin, and we were seated in this comfy and cozy area. It had very pleasant furnishing, and it was very nicely decorated. It was very pricey, but I'm sure it was well worth the price because it was very ritzy.

Provider Response

Thanks for the detailed review, Tina823231. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review!

Read

4

December 3, 2016

I am a friend or relative of a current/past resident

Dad moved in 2 weeks ago at Pacifica Senior Living San Martin. It’s the one he picked out of the ones we went to -- the one he felt most comfortable with. We like the employees, and the people there seem to be very pleased with the lifestyle provided. The food is adequate. The rooms are comparable to the market.

Provider Response

Thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.

Joe235031

5

November 24, 2016

I visited this facility

Pacifica Senior Living San Martin was like a 5-star hotel and absolutely beautiful. It was apartment-style living with large and spacious rooms. It had a full restaurant with not only buffet but restaurant-style eating as well. It was really very nice. The staff was wonderful and very friendly.

Provider Response

Hi Joe, thank you so much for your detailed positive review. We appreciate it! We are extremely proud of our staff and fantastic community. We hope to see you again soon!

Kim444057

5

October 13, 2016

I visited this facility

The staff at Pacifica was very friendly. The rooms were definitely clean, and it was the best apartment out of them all. The residents looked happy and extremely busy. They have a lot of activities.

Provider Response

Thank you so much for your positive review! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!

Debbie486814

5

October 13, 2016

I am a friend or relative of a current/past resident

Robert moved into Pacifica about a month ago. I like their waiters, and he likes the food. It was gourmet type, but it costs less than the others. The rooms were a lot larger, and they have a movie theater room, an exercise room, and a spa.

Provider Response

Thank you so much for your positive review!

William886178

5

June 28, 2016

I visited this facility

Pacifica was really nice and very beautiful with nice, high ceilings, and it was nicely furnished. The rooms, the people, and the dining room were very nice. They even had a salad bar that you could go to and choose whatever you wanted to eat. The staff was very nice. It was a very nice facility. They had independent and assisted living. You don't feel any claustrophobia in there. It was very spacious and attractively done up.

Provider Response

Thanks for the feedback, William886178. We strive to provide excellent service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review! You really made our day today.

LorettaHNXXZ

4

May 11, 2016

I visited this facility

Pacifica Senior Living was excellent. The dining room was great and felt like going to a very exclusive restaurant. It was very nicely done. They had a movie theater and outings at least once a week.

Provider Response

You really made our day today. We strive to provide excellent service to our residents and their families at Pacifica Senior Living San Martin. We appreciate you taking the time to leave us a review!

Hazel8

5

December 17, 2015

I visited this facility

Pacifica Senior Living San Martin seemed nice, but there's no way I can afford it. The lady that showed me around had started just that week, so she didn't know too much. But she did know the price, and it starts out at over $3,000, and I can't afford $3,000 a month. They showed us around the different things they had there, and I know they had church services and movies.

Provider Response

Thank you very much for taking the time to leave us this positive review. We appreciate it!

Cynthia116388450

4

December 17, 2015

I visited this facility

The staff at Pacifica Senior Living San Martin was very professional and caring, but not pushy, which was important to my boyfriend. We talked to about four of the residents, and we were quite surprised at how open they were about the things that they really enjoyed there. Everybody had wonderful things to say about the staff and the facility. They had a lot of amenities, like a gym, planned trips around the area, connections to cruises, and bus trips. They offer a lot of different classes, not just in physical therapy, like craft classes and other things that might interest elderly seniors. The only drawback we found is that they do not have covered parking. As a whole, I thought it was a wonderful facility.

Provider Response

Thank you very much for taking the time to leave us this positive review. We appreciate it!

Caring110639550

3

July 21, 2015

I visited this facility

My mother has been living in Pacifica San Martin for the last month, and it has been pretty rocky. She went there twice directly from rehab. She was about three weeks out from a significant stroke, and I feel that she was not as medically stable as they are used to receiving at that facility. I was over there all the time, and within eight days of her being there, she had another stroke. She was quite sleepy, and they did check on her frequently, but the fact that she just wanted to sleep all the time went rather undetected, and she got very dehydrated and that contributed to the next stroke. There was also some confusion around her medication administration. She was not medically stable enough that their system could respond to the quick changes in her medication regime. We were not going to give her a blood thinner dose for the day until we had the home health nurse come and check her INR. The nurse came, we got the reading, and as I went to find the nurse and tell her what the result was and what the doctor wanted them to do with her medication, my mother went to the dining room to have dinner, and they gave her the evening dose of blood thinner. The doctor had faxed over orders to hold the blood thinner and not give her any for that day because her blood was too thin. So, the system wasn't talking to each other in a timely enough fashion to prevent something like that from happening. A resident should probably be pretty rock solid stable medically before going into this kind of living environment. I feel like I was overpromised. The rooms are very nice, and the bathrooms are gorgeous. The facility itself is beautiful. It really does entice you to put your loved one there. The residents all appear immaculately cared for -- the ones that are out and about. Everyone is well dressed and clean, and it is a cheerful place. The residents seem to be real happy there. There are loads of activities -- movies, trivia, bingo, book club, card games, church services, a beauty salon on the premises, they had a lady that comes once a month and sings, a lot of musical activities, and shopping trips to Wal-Mart or to the drugstore. The quality of the food is very nice to even exceptional, but they're a little lax on their abilities to provide medical diets. The longer we've been there, the more I'm pretty convinced that she is not getting a low sodium diet, and that's something that I have to address. Also, there was a little bit of overpromise on the food availability. When my mom had her second stroke at Pacifica, the medication tech had come to give her her morning dose of medication and as my mother sat up to take her medicine, she was struck with intense vertigo. Instead of the medication tech immediately calling a nurse to come and evaluate her, she said she'll come back later and give her her medicine. Two hours later, she came back. My mother was too out of it to even hit a call button for help. I went over, I assessed her, and I called 911 for her to go to the emergency room.

Provider Response

We are disappointed to hear that you did not have a more positive experience with us at Pacifica Senior Living San Martin.

Caring101665250

5

November 13, 2014

I am/was a resident of this facility

I am living now at Pacifica Senior Living. It is clean with beautiful windows, which I need for my birds, and my birds are my children. The staff is very nice. The people here are very nice. The food goes up and down. Sometimes it is really good and sometimes it is not good, but then, you have a menu that you can pick-up and you don't have to stick to what they are giving you. We have transportation that takes us to doctor's appointments, Mondays to Wednesdays. Thursdays to Sundays, they take us on trips to stores, casino, park, you know, they take us all over. They have a lot of activities here. I have been here for two and a half years here, and it will be three years in January. I love this, but right now we are having problem with the food going up and down and we just gonna have to see about that. I guess Pacifica has a certain supplier that they buy from, and it is tweaking getting the proper food here. We pay a lot of money and we expect to have decent food. They are working on trying to get the proper food in here.

Provider Response

Thank you for your positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living San Martin. Thank you very much, we hope you have a wonderful day!

Dean4

4

March 28, 2014

I visited this facility

This community was smaller, a little older, but more comfortable and more homey. Everybody is friendly. Everybody knew everybody's name. All the people and residents are helped in whatever they needed. There was a junior suite that's very nice that has a bedroom, a little sitting room, kitchenette and bathroom. It's very comfortable. They have bingo. They have a little library, a room dedicated to movies and a place to do hair and nails. The dining room is quite adequate for a fair number of people. Very nicely setup. They have a hot table and they make it into a buffet for salads. They have a pretty good menu when I looked at it. It looked clean. There are people working all the time making sure it's clean. It's so much better than all the others. There's a very large patio in the back just off the dining room. If they'd had it covered, it would be probably an improvement but that would be a big task.

Provider Response

We're happy to hear you had such a positive experience with our team!

Cass1

5

August 15, 2013

I visited this facility

In my opinion, this community was the best facility in the city. It had nice large rooms. It had the best dining room with the best menu. The food was the best I had tasted. The only thing that I didn't like was that they didn't have the room that I described where I could bake. But they had everything else and that was perfect. The staff was very nice. I couldn't find any better staff than them. I liked the architectural design of the place. I would definitely recommend this place.

Provider Response

Hi, thank you for taking the time to share your review, we are now under new management and invite you back for a tour. Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

B.M.

5

June 28, 2013

I visited this facility

My husband is here and I'm very satisfied with it. I like the way the facility was set up. He shares a room with someone but it is set up in such a fashion that there is like a stairstep partition between the two and it's plenty big. There is also a private bathroom, so you don't need to go down the hall to go to the bathroom or for a shower. He has his own TV, recliner and closet. We thought at first we were going to go to a private room, but it went out just fine. Besides that, it looks very homey. Their staff have a very caring attitude and disposition and for residents with Alzheimer's, that's not easy. I like the people first of all.

Provider Response

We strive to provide excellent care and service to our residents and their families. Thank you again, we hope you have a wonderful day!

Caring 0794

4

March 22, 2013

I visited this facility

It appears to have good facilities, better food and have more activities for residents. The rooms were nice.

Provider Response

We appreciate you taking the time to leave us this feedback.

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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