Hillcrest Mable Rose

Christine

The reason why we chose Hillcrest Mable Rose is because it was wheelchair accessible. The bathrooms have sinks where the wheelchair goes underneath them. My sister liked this one. The staff is all very nice. They acknowledge you whenever they see you in the halls. They come in and check on her. The food is OK. I stayed there a couple of nights with her to get her situated because, in her condition, she still needs a little bit more help than normal. They have something every single day throughout the whole day. They even go on little trips. The director, Carol, is always wanting to make sure everybody's OK. She'll go around and tell everybody what they're getting ready to do. She's very likable and she's very nice. Everything's clean and neat. Nothing's out of place. It's all nice, even the laundry room.

Delilah

I'm in Hillcrest Mable Rose. It feels like a home. Everyone here is very, very pleasant, from the other seniors that live here to the fantastic staff. They do crafts, cards, and bingo. They have a movie theater. They have live music that comes in, which is great. They have Sittercise, which is sitting in the chair and exercising. They do walk laps. There's nothing that they do not have here. They have such an open mind. Carol is in charge of the activities, and she is just a marvelous lady. The food is very good. They serve a lot of different dishes. They have a cook right now who's originally from Alabama. She serves some of her Southern meals. They always have all kinds of desserts, from cobblers to cakes, ice creams to cookies. The main dishes are Salsbury steak, fried chicken, tacos, and goulash. They serve vegetables with every meal. Sometimes, they have meals I don't care for, but it's really good.

Sue24

I toured Hillcrest Mable Rose. They're part of a larger community in this area called Hillcrest, and that facility is not known to be quite as stellar when it comes to response time. The staff was not as professional. He was fairly new, and the turnover is also indicative of poor facilities. The one thing I will say, and a positive thing about Mable Rose is they are one of the only communities in this area that have an adult daycare.

All True

I wouldn’t leave a gerbil there, after my loved one’s experience. My relative who resided in the memory care unit was gravely injured while under their “care.” We’re talking multiple broken bones and a brain injury. My report of her case to Adult Protective Services (the abuse/neglect hotline) led to a lengthy investigation and was SUBSTANTIATED. Meanwhile, the staff seemed to circle the wagons and initially refused to speak to us about what happened. There’s so much more to the story, none of it good. We could not get her out of there fast enough. She’s doing well now — far away from this place. Hillcrest should be spelled with an e, not an i. Horrendous experience.

Grateful

My husband has dementia with Lewy body and severe Parkinsonism. I am his sole caregiver. For months I had been looking for desperately needed respite care. It is difficult to find short-term care in general and more so for his condition--even though he is still very social and only mildly impaired mentally. One day I was talking to an acquaintance and she told me her grandmother was currently a resident at Hillcrest and that they had a day club called Mable Rose. I immediately contacted them and took my husband for a free day visit. It was a godsend. He's been enrolled there ever since. The hours are M-F 8:00 - 6:00. You can drop off and pickup anytime. My husband usually goes around 9:00. He gets a great hot breakfast. The day is filled with activities, games, music, visiting animals, exercise, mystery bus rides, celebrations of birthdays, etc. The food is excellent and a weekly menu is provided so I know what his choices will be and we can discuss in advance. There's always two mains to choose from. And dessert. I cannot overstate the excellence of the staff. They are loving people doing a difficult job. They are well-trained, endlessly caring and joyful. Their manager, Angie Cappellano, is a wonderful source of information and solace. I honestly don't know how I would have been able to keep my husband home with me for this long if it hadn't been for Mable Rose. Without reservation, I recommend Hillcrest Mable Rose.

Dixie

We chose Hillcrest Mable Rose for my mother because, from the different research I did, it's one of the best out there, and it's only gonna be a little over five miles from me, so I'll be close by. I highly recommend it to everyone. They have the memory care there too, so as she gets worse with her Alzheimer's, she won't have to go to a different place. I felt that they were very kind and considerate when I met them. They really care about Mom, and the administrator says that my mom is a great fit there, too. They provide three homemade meals a day, and they have activities. Everything is included in the price, whereas a lot of other places that stuff was extra. They're very kind, considerate, and loving to everybody, and to me, for my mom to get the care that she needs means a lot. I feel that that's one of the best places there in that area.