The Living Center

Mildred

My husband was in The Living Center Marshall, and he was very happy to come home. We were not the happiest with his care, especially with the virus going on, because the family was not allowed to see him to see how he was being cared for. So because I was able to visit with him at a glass door, I could see things that possibly needed addressing. I had various conversations with the administration during his stay there, mainly because of the lack of regular bathing and helping him with his toileting, both big items. Just like many places, there were some very supportive, and very caring, and very compassionate staff, and then there were others that weren't so much. I'm not going to say that they're all the way one or the other, because we met very caring staff who were interested, helpful, concerned, and tried to do the best that they could. The one nurse was very good about taking care of my husband's wound. I did have to ask to be kept updated on his medical condition, that was not something they volunteered until I requested it. But after I requested it, they were good about doing that. There were some of the aide duties that were lacking, like regular showering. When he went there they said that he could shower whenever he wanted, and you could have it twice a week, but after three weeks when he still had not showered, I requested that he be given one, and I had to go to the director of nursing to get it pursued. Then, later on, he would only have one shower a week, until he wouldn't have a shower for a couple of weeks. I think they're a facility that was short-staffed as far as aides are concerned, that's why the response time for toileting was slow. There are parts of the facility that were very good, while others seemed to be lacking. My husband said that the food was good. The presence of COVID restrictions impacted his outlook there, and it also made extra duties for the staff. They allowed me to do his laundry, so they had to be at the door to give it to me and receive the clean ones. So there are extra duties for the staff just to help accommodate the COVID restrictions that are in place.