"My parents were initially scheduled to move into Traditions of Cross Keys in April, just as the pandemic hit. Because of the ensuing lockdowns and COVID quarantine, we postponed the move until September. The Marketing Director, was amazing! She maintained contact with my parents throughout the spring and summer, and was exceptionally responsive to all my questions. Because of COVID restrictions, we could not physically tour their apartment before the move, so she and her team gave us a tour via ZOOM, so we could see each room prior to move in. On move-in day, she and the facilities manager met us outside the facility, and because we could not go inside, the two of them transported all our boxes and furniture to the room, and set it all up, including the bed, computer, and TV! They wanted to ensure that upon arrival the next day, they could take a nap or watch TV. From the moment my parents arrived on move-in day, they have been surrounded by staff members helping them with meals, medications, housekeeping, and adjustment to their new home.
Apartment: Their one bedroom apartment is bright and open, with a large window in each room. There are is a heater/AC unit in each room. The kitchen area has a sink, half refrigerator, microwave, and ample cabinets. The bathroom is large, with a large walk-in in shower, sink and cabinet, mirror, call button, and toilet with arm supports. Wi-fi and TV cable is included in the room cost. Verizon can connect a telephone ( high speed internet and Fios cable) in the room, but you pay them directly. A mobile call-for-help button was given to my mother, which can be taken from room to room. The apartment is a little over 400 square feet, but it comfortably accommodates a kitchen table, sofa, reclining chair, computer table for a computer and printer, queen bed, dresser, night table, and filing cabinet.
Meals: Because of Covid restrictions, the dining room is not open, so all meals are eaten in the residents' apartments. I have been amazed at the menu variety and the patience the food staff have in taking my parents' meal orders.Three meals a day and between meal snacks are provided. I have FaceTimed with my parents while they eat, and I wish I was there dining with them! The food looks great and according to my Mom and Dad, it is delicious!
Medical: Traditions has a primary care physician who makes regularly scheduled visits to the facility. The first day after moving in, my parents had a telemedicine visit with him. He will manage their on-going medical issues, so they don't have to be transported to their prior primary care physician. We signed up for the medication management program, so all meds are delivered to them at prescribed times by a nurse. I am no longer worried that they will run out of their meds or take the wrong medication because the color doesn't match their last generic prescription. No longer do I have to make multiple calls to multiple physicians to get meds called into a local pharmacy - HALLELUJAH!
Facilities: Residents have a private room mailbox. There is a game room, a movie room, an activities room, a separate private dining room for family parties, a large dining room (dining rooms are closed right now because of COVID precautions, but hopefully the precautions won't last forever!), a medical treatment/physical therapy room, a beauty salon, and a 24/7 front desk. they even have a piano! There has always been available parking when I have been there.There is a beautifully landscaped enclosed outdoor plaza, with a walkway that winds around the area. The resident rabbit lives in a rabbit house located in the plaza, and is favorite place for my Mom and Dad to visit. It's great exercise for them to walk around the plaza and get sunshine. There is a big barbecue in the plaza, too, which means summer and fall cookouts..once COVID is no longer a threat. The facility itself is only about 1.5 miles from the Delsea Drive and Glassboro.
Staff: I can't say enough about the staff. As I have FaceTimed with my Mom, I have watched the staff interacting with my parents. Every member of the staff has been courteous, professional, friendly, patient, helpful, and eager to please!
Activities: I can't comment on activities, since COVID restricts interactions and my parents have not been there very long. Prior to the COVID restrictions, they had a number of activities, which I am sure they will resume when they are able.
I could not be happier that my parents are a part of the Traditions Family!"