Benchmark at Orchard Valley

Michael

I liked the Orchard Valley at Wilbraham. The person I interviewed took the time to go through some of the apartments with me. He also took the time to sit down with me, go over different options for my parents, and go over the programs and the things they would do for my parents. I thought they were very thorough in what they went over and also very thorough in explaining the money situation and what it would cost my parents. Assisted living is what I went to see, but I also asked about memory care because that's one of the things that I may have to do in the future with my mom. The assisted living was fine. I had no issues with it whatsoever. It was more like an apartment for them, like a condo-living. I think my parents would be happy with that. The staff was very, very knowledgeable. I asked a lot of questions and he answered them. I asked him about the money situation and he was very open about it and about what it would cost and what the routine would be. They're really good and the person was good. I was impressed with him. Everything I saw during the tour was perfect. The place looked good.

S.B.

My mother is at Orchard Valley at Wilbraham. It is very nice, and the community itself is beautiful. The location is great. It's very close to where I live, so I am able to visit her very often. She is in the memory care, and it is not crowded. The staff seems very caring too. They know what they're doing, and they are very professional. Her room is very spacious. They have a recreation room. I saw them around a table and doing some sort of decorations or coloring activities. The place is very clean and tidy. It is definitely worth the money.

Carl

Orchard Valley at Wilbraham is the only community that could really take care of all of my mother's needs. They have very nice and very helpful staff. The facility is not new, but it's all in great shape, and everything seemed fine. I like where it's located because it's close to where my brother lives, who is also in Wilbraham, and to me. The building has a nice structure. When you go in, everything is separated. They got enough activities to do to keep them all busy. They have an activity room and an outside courtyard too. Of all the other places we looked at, the prices were quite a bit lower, but they didn't do all the services that my mom needed to have. That was the hardest point, but I guess you get the value of the money you're paying with these kinds of places.

JK

Orchard Valley at Wilbraham was too expensive. It didn't thrill me, and I didn't like the rooms. The rooms and dining area were small but looked OK. it didn't offer anything different. The people were fine, and the staff was OK.

Provider Response

Anne

The Orchard Valley at Wilbraham was certainly convenient being on the Boston Road, yet it was private and quiet because it was back from the road, which was a nice thing. The girl who took me around was very accommodating, spent a lot of time with me, and explained everything. The menu was outstanding and was quite gourmet. The place was very clean.

Robert714445

I felt pretty good about Orchard Valley at Wilbraham, but the location for us didn't feel right. It was good and very clean, but I wasn't impressed with the memory unit because the residents were so old, curled up in little chairs, inactive and a lot of them were around the TV. They said it's not like that all the time, but they're kind of embarrassed by it. It just didn't feel alive enough for me. The atmosphere is OK, but I didn't feel the warmth and connection from the staff to the people.

Caring107621750

I visited Orchard Valley, and I liked it very much. If my mom would have gone into assisted living, I would have probably placed her there. They have a very clean facility, and it was well staffed. They have a nice outdoor garden area which I thought would be very helpful for my mother who likes to be outdoors. They have a variety of activities, everything from trips to all sorts of stuffs. The dining area was setup nice and clean. I don't know how good the food was, but it seemed like they have an adequate facility. The security was very good. You can't get in because there were alarm,s and there were doors that would go off if the alarm was tripped. The rooms and apartments were clean and spacious. I didn't smell anything foul over there. In some places you go, it smelled foul like urine, but I did not smell that there which is good.

Provider Response

Pam27

Orchard Valley at Wilbraham is very, very nice. My mother has got her own room, her own furniture; it is beautiful. They are excellent. They actually bring her coffee in the morning, sometimes twice. She keeps her door open, so that the kids walking around all the time go in to check on her. I know she visited a friend for a week; she went off her meds, so she wasn't feeling very well; I called the front desk and I said, "Would you keep an eye on Helen?" And, they said, "Oh yeah!" So, I called my mom and she said, "Yeah I know, they have already been up here fifteen times", so I knew that they were checking on her. When I call and can't get a hold of my mom, they'll go and find her, and tell her to call me. She eats what she wants, and if she doesn't feel like going down, she won't go. She plays Bingo and if she doesn't go, they'll come and get her; they'll make sure she gets down there. They take them shopping; they take them to the grocery store; they take them to their doctor's visits on Tuesdays and Thursdays; she has her three meals a day and, like I said, the kids bring her coffee every morning and because she doesn't want to go down for breakfast. She makes her own little things in her own little kitchen. The way it is set up is actually gorgeous inside and out.

EpicEric

I feel that it is overly priced, it smells like urine in a few of the halls, you pay for extra service and they do not provide it and most of all they will tell you whatever you want to hear to get you to sign the lease. For the money spent you are better off to have 24 hour live in care.

Provider Response