Meadow Green Rehabilitation and Nursing Center

Dangit

It's kept much cleaner than other facilities I've visited. That's it's best attribute. Care is wildly inconsistent with basic needs such as access to water varying day by day. Weekends are particularly bad. Staffing is inconsistent and many are portly trained. An example of this is that some CNAs pick up patients by hand for bed to wheelchair transfers instead of using a Hoyer lift. If they DO use the Hoyer, many times it's only one person when it is supposed to be two. The administration will tell you this never happens, but they are flat out lying as I have witnessed it. I have seen patients who are on oxygen not being reattached after a transfer. Once again, you can raise these issues with nursing staff or even in team care planning meetings, but they will tell you it's untrue. I actually stood with a nurse in front of a patient who did not have their oxygen cannula on tell me that the patient was on oxygen! You just can't make this stuff up. Many times, you cannot reach a loved one OR their unit on the telephone, the first because the aids don't set up residents who are not ambulatory or able to get to things, the second because they are short staffed and/or inattentive. Patients are not always provided access to call bells. Personal items left in drawers, etc. are treated with disregard. For example, one might find their items smeared with toothpaste because an aid shoved an open tube into a drawer after use. I have seen open moisturizer packets tossed into bedside drawers where they then get smeared all over personal belongings. One might find their limited storage space (drawers and such) inundated with towels, diapers, pads, wipes, etc. which get left by one aid and not used by the next. The more care a loved one requires, the sloppier it gets. The administration will take a position that patient reports are undependable and that what family reports isn't actually true. I've rated this place a 2 ONLY because it is sadly better than many other places. That said, the fact that what should be considered baseline is often not met is disgusting. It is apparent that supervision is minimal because the things I've mentioned, along with countless others, can be and have been observed repeatedly.

Son

New nurse director Angelina or Angela never follows up on any of my concerns about my fathers care. I can never get hold of her to answer her phone or ever meet when any of us visit at very different times. I come mornings and days she is just not there for us. Her staff says she is never there. I’m very concerned about the care and disappointed. Zero stars for her.

JBell

I am/was a resident of this facility Content: I was admitted after hip surgery on May 10th and was there until May 24th. I did not want to leave. The pharmaceutical dispense made sure I did not suffer, the ALL of the nurse's aids were like angels. They came in a timely manner when called (except for shift change) The food was pretty good for (hospital type) Physical therapists provided education, encouragement and yet were respectful of how you were feeling those times. When I went to another post surgery rehab in Framingham five years ago for first hip replacement, all I heard all night was screaming from inbound surgery patients. It was 2 1/2 weeks of inadequate pain meds and indifferent physical therapists. When they brought me into Meadow Green, I saw a group of elderly patients singing Doris Day show tunes. What a difference.

Carol 01

As I sit and read these reviews I need to tell about my experience at Meadow Green. My father in law is 90 and unable to live alone. He went into this facility for rehab and transferred into the nursing home section. People to me that their experience there were awful but I felt the rehab section was good that if the nursing home section wasn’t I would remove him. My experience is that it is an awesome place. My father in law loves it there. We go in at all different times and he’s always clean and well cared for. No smell of urine anywhere. He gets awesome care and they all legitimately seem to love him. I think during covid was difficult for everyone and every place. I know they do the best they can during what was and is a very difficult situation.

tomford1

Do not send your loved ones to Meadow Green Nursing Home. Prior to COVID-19, I would have given this nursing home 2 stars instead of 1. My grandma was on Pondview (dementia unit) and was still pretty functional. She would try to get up on her own and it would often result in her tripping or falling. Staff were good about notifying us when they found her lying on the floor, but nothing was done to prevent it. They do not have bed rails (which most nursing homes do), they do not use bed or chair alarms to indicate when a patient gets up and they obviously have a low staff to patient ratio, which is common amongst nursing homes. Several CNAs and nurses were amazing and took the time to get to know my grandma, while others were always sitting on their phones and had to be told to assist. We were frequent visitors (2-3x week) and they knew we were a very involved family. Despite our involvement they did not step up their communication or patient focus. We would often times show up to my grandma being ignored (like many patients are), she would have on the wrong clothes (not even her roommates), her prescription glasses went missing two times and they never realized they were missing or notified us and they were never found. My grandma over time became incontinent and we got her adult diapers and they kept putting the wrong ones on her that kept falling down. When the state began to shut down due to COVID-19, we were fortunate enough to facetime my grandma a few times. We were unable to visit the nursing home which was fair. The nursing home did not precautions in place for staff or residents as an outbreak began. Between 4/1/2020 and 5/3/2020, 18 residents died. The Nursing home reported the first three positive coronavirus case on 4/8/2020 for the entire 123 bed facility (this number did not include staff). By April 14th, there were 4 positive residents and 5 presumed. By April 16th there were 7 positive residents and 10 presumed and the finally requested testing kits for all residents. My grandma was tested on April 15th and confirmed positive on the 16th. By April 20th (only 12 days after the first initial email of positive cases), the nursing home emailed saying 11 residents on the Brooknole unit (only 1 of the 3 units) tested positive and 18 staff throughout were positive. They did not disclose the total amount of residents tested positive between all the units. My grandma was on Pondview and her sister was on Brooknole. As patients were confirmed positive they were moved to Pondview (since basically every patient was confirmed even though they never released a statement saying that). Almost the entire Pondview unit tested positive and most have passed away at this point. The unit is now the COVID-19 unit and if you test negative but your roommate is positive, oh well you are stuck in your room and chances are you will get sick. This virus is deadly and many nurses and CNAs helped us in the end to say goodbye virtually to my grandma. We were not allowed to go see her in person (although many hospitals and nursing homes allowed you to if you had proper PPE, which we did). Within 1 week of her confirmed test, she passed away. The nursing home in the end miscommunicated with one another and threw away half of her personal belongings including picture frames, momentos and a custom photo blanket. The nursing home has responded little to our emails and is avoiding handling the situation at this point. We not only lost my grandma but we lost many of her belongings that day that we would have used to remember her.

My mother's daughter

My mother was in rehabilitation at Meadow Green and we were very happy with the care she received and with her progress. The facility met our needs; it was clean, the staff was attentive, the nurses very competent and we were welcome to visit anytime. I would recommend it to my friends.