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Sutton Hill Center

1801 Turnpike Street, North Andover, MA 01845

(800) 558-0653 (Caring Family Advisor™)

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2.2

(8 reviews)

Care Offered: Nursing Homes and Assisted Living

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Sutton Hill Center

North Andover, Massachusetts 01845


2.2

(8 reviews)


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Newburyport, Massachusetts 01950



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About Sutton Hill Center in North Andover, Massachusetts

Offering skilled nursing, medical and rehabilitative care for patients and residents. Whether for a short stay or for an extended period, our Clinical Care Teams are focused on implementing personalized care programs to facilitate recovery and improve well-being.

To learn more about this provider’s license and review other available state reports, please visit:
Massachusetts Division of Health Care Facility Licensure and Certification

Map of Sutton Hill Center

Medicare

  • Health

    3.0

  • Overall

    3.0

  • Quality

    4.0

  • Staff

    2.0

Medicare Provider Number: 225530
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

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Reviews of Sutton Hill Center in North Andover, Massachusetts

2.2

(8 reviews)

  • Facility

    1.8

  • Staff

    1.0

  • Food

    1.0

  • Activities

    1.5

  • Value

    1.0

Zhaneta

1

August 20, 2022

I am a friend or relative of a current/past resident

My relative is at Sutton Hill Center. He has only been there for only two weeks. However, for a dinner meal, he indicated fresh-cut strawberries because he is diabetic, and they had given him a piece of cake with strawberries. I read the receipt and I went to the front desk, and they were laughing. I said, 'Listen. This receipt clearly states fresh-cut strawberries, and you gave him a strawberry cake. He has diabetes.' They mixed things up down there and they were laughing. I said, 'I don't think this is funny. The person has a condition, and he cannot eat cake. He is taking insulin four times a day.' And then one of the girls, she goes downstairs, she takes the receipt, and she is like, 'Sorry. They're out of strawberries.' Are you serious? I'll give them very bad reviews at this point, but we had only two weeks of experience there. When the nurse came to inject insulin, she just injected him, and then neglected him. I said he doesn't want to eat because he's depressed and he was crying, and she's like, 'Well, he has to eat,' and then she leaves. They had terrible, terrible food. What they gave my relative for dinner was a piece of sausage, two broccoli flowers, 10 French fries, and a small piece of bread, and that was his dinner, and it was 5:00. I said to the girls, 'This is it? He doesn't eat until tomorrow at 8 a.m.?' It's terrible. The facility was clean. My relative was in a single room, which was OK. But now, they moved him with someone else, so he is not alone anymore. The rooms are OK. They have activities. They have an area where they can go, but the problem with him is that he cannot walk. I don't know if they help them to go downstairs and socialize and it doesn't seem to be the case. But when we go to visit him, we make sure we bring him downstairs. They have an area there for people to socialize, they have the dining room, and they have a little garden at the back. The facility is decent if they can utilize it. But I don't think that is the case for him.

Provider Response

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to address the situation you have described. Please contact our Compliance Department so we can further investigate.

Ranna

1

March 4, 2022

I am a friend or relative of a current/past resident

I am finally writing in regards to the Nursing home on Suttton Hill in North Andover. First of all, there was always a shortage of help. Secondly the administrator was filled with excuses on everything. The aids were sleeping at the end of the halls while lights were buzzing. DO NOT BRING YOUR LOVED ONES HERE! The rooms were ok and the cleanliness was ok but the Staff were lazy and there were only certain things that a nurse could do and certain things that an aide can do. I found my mom many times WET because she rang the buzzer and no one came until she was wet and then I would go and alert them to this. My mom died at this Nursing home, and it was undefined that it was due to COVID. Do I need to tell you anything further? Visit the place at night and you will see the care and how you find the residence abandon. It's AWFUL! The FOOD is HORRIBLE! There is always a new cook. The turnover in this place is also awful. The rehab side was clean and their kitchen is updated but the other areas were dirty and not updated. There were no amenities, the hairdresser was always sick. I could go on and on and when was the doctor in? maybe once a week if that. Just a HORRENDOUS experience!

Provider Response

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to address the situation you have described.

DGKleynen

1

August 18, 2020

I am a friend or relative of a current/past resident

My uncle was a patient at this facility. He was sent there for rehab after a hospital stay with the intention of it becoming a long term care stay. Instead, against the advice of the hospital, his home care team, his primary care physician and his family, he was released to home. He was sent home, nearly 50 miles in an uber that he was forced to pay for, with his belongings and a key to his house. No services were available to him the first day, no food in his house and no one bothered to inspect the house to see if it was safe for him to return home. This resulted in a return to the hospital 24 hours after h is discharge. This facility was told many times it was unsafe for my uncle to go home. After the "doctor" at the facility, who met my uncle briefly, made the determination that he would be fine to return home. Not only would I not recommend this facility for someone I love, I wouldn't recommend it for some I couldn't stand. They clearly do not have the patients best interest at heart, but are willing to line their pockets on the misery of others. Please, if you have a loved one, run away from this facility.

Provider Response

We would like to address the situation you have described. Please contact our Compliance Department so we can further investigate.

bj03110

1

May 29, 2020

I am a friend or relative of a current/past resident

I truly wish I could give 0 stars. There are a few good employees here, but they are overshadowed by poor management and a corporate structure that has zero compassion. It is all about the dollars. My mother was there for over 6 years. In that time frame we had to fight on everything. We had to fight them to simply get her out of bed to sit or do PT (they were content otherwise to leave her in bed all day). We had to fight to get them to leave her bed rails on since that is the only way she can adjust herself (they wanted to remove them). We had to fight to get people to return our calls. We had to fight for a standard of care. We had to fight since on one occasion they had her committed (when she wasn't mentally ill - she had a severe infection that was causing hallucinations). We had to fight to have them allow her electric wheelchair (which they tried to deem a "fire hazard". As she came to the end of her life, we were hoping for the dignity and respect she deserved. Even though she had a DNR/DNH order, they still sent her to the hospital, TWICE, during the last month. When she returned the 2nd time, we had placed her under hospice care. Before the hospice nurse came on board, she suffered for 16 hours in pain and they never contacted her provider to ask them to change/up the medication. I'll reiterate - they left a dying woman in pain for 16 hours!!! I can go on and on, but the icing on the cake is when my sister tried to visit her (on her last day being alive) and it was such a production that they told her she would need an escort into the room. They even considered moving her to another room though she was on hospice. It has now taken over 2 days just for them to process the death certificate. And all this time, even after being a 6+ year resident, we never even received a condolence call from anybody at Sutton. Only once, on my second call trying to arrange picking up her belongings, did one of the staff offer condolences. This place is corporate. They will not answer questions over the phone . They are more concerned about legal than the care of their patients. There is ZERO compassion. I would not wish this on my worst enemy. They should make their management put their own family here to see the quality of care. There were some great nurses. There were some great aides. None of them stayed long enough and all of them were more afraid of management than doing the right thing. My mother lived a great life giving everything to others. She deserved more in her last days than this. I will never forgive them. Don't place your loved ones here if you truly care about them. I only wish I had known sooner.

Provider Response

We would like to address the situation you have described. Please contact our Compliance Department so we can further investigate.

Lorina

5

November 20, 2017

I am a friend or relative of a current/past resident

My mom was at Sutton Hill at two different times for Rehab for each visit the nursing staff as well as Social Services Department were exceptional. the girls I had to deal with Jennifer, Lisa, Heather as well as Maura where amazing they kept me posted and they also communicated with my mother for me. The food was okay although the kitchen has to work on making sure that what the patient orders is on the tray. I would like to thank Genesis for hiring exceptional nurses, and a great social services director

didid

1

May 15, 2017

Other

My mom was Sutton Hill nursing home they never change and watch her daily I would go see her three days in a row and she was in the same clothes and I would have to change her myself they never stay with the residents while they have lunch or care weather they eat or not. They would give my mom peanut butter and jelly three times a day rather then give her something she might like for meals and they never gave her drinks with it.I would see them give her water I would have to give her some when I got there to make sure she got some. They made my mom move because they said they could not take care of her anymore because she has advance dementia and they can't take care of that but when we brought her there that said they did and she never have to move. They don't want to take care of her because I'm there every day and I complain when I see things that are wrong. I could go on all day with the bad care they give. If you are thinking about putting your mom here please watch the way they take care of her. I moved her and it is like night and day my mom is getting much better care and they treat her like a human being. She is clean has water in her room. And is happier

stillwater2893

4

February 17, 2012

I am a friend or relative of a resident

During my great grandmothers final years she spent all her time living at Sutton Hill nursing home. Although she was afflicted with Alzheimers, she always seemed extremely happy with her stay. During the many times I visited I could tell it was an excellent facility. The home planned several senior activities (bingo, puzzles, etc), which kept her very social. The only complaint i would have of the home would be its food, not to say that it is bad, but definitely not above par. The home itself was nice looking, and always looked kept up and clean. According to my sister, who also worked there for a short period of time, the staff was extremely friendly and well trained. All in all, i believe it to be a great nursing home.

alundquist

4

October 20, 2011

I am a friend or relative of a resident

This facility was truly terrific. My Grandma lives there so I visit it about 5 times a year and every time they seem to impress me. They have terrific service, with workers that are willing to take time to take care of the elderly regardless of there condition which is impressive because there are many patients who have mental disorders. They tend to almost every one of their requests, help them with general living, clean rooms as well as make beds, and several other services with grace and always a smile. Also the food is amazing, I was expecting the food to be bad because I have seen other nursing homes but the food here is as good as food can be at nursing homes. I would give it 4/5 stars because it is almost perfect but it is not a million dollar home or anything like that, but for the price I would give it an easy 5/5 rating because it is the best value I have ever seen for a nursing home.

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Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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