Sutton Hill Center North Andover, MA

My uncle was a patient at this facility. He was sent there for rehab after a hospital stay with the intention of it becoming a long term care stay. Instead, against the advice of the hospital, his home care team, his primary care physician and his family, he was released to home. He was sent home, nearly 50 miles in an uber that he was forced to pay for, with his belongings and a key to his house. No services were available to him the first day, no food in his house and no one bothered to inspect the house to see if it was safe for him to return home. This resulted in a return to the hospital 24 hours after h is discharge. This facility was told many times it was unsafe for my uncle to go home. After the "doctor" at the facility, who met my uncle briefly, made the determination that he would be fine to return home. Not only would I not recommend this facility for someone I love, I wouldn't recommend it for some I couldn't stand. They clearly do not have the patients best interest at heart, but are willing to line their pockets on the misery of others. Please, if you have a loved one, run away from this facility.

I truly wish I could give 0 stars. There are a few good employees here, but they are overshadowed by poor management and a corporate structure that has zero compassion. It is all about the dollars. My mother was there for over 6 years. In that time frame we had to fight on everything. We had to fight them to simply get her out of bed to sit or do PT (they were content otherwise to leave her in bed all day). We had to fight to get them to leave her bed rails on since that is the only way she can adjust herself (they wanted to remove them). We had to fight to get people to return our calls. We had to fight for a standard of care. We had to fight since on one occasion they had her committed (when she wasn't mentally ill - she had a severe infection that was causing hallucinations). We had to fight to have them allow her electric wheelchair (which they tried to deem a "fire hazard". As she came to the end of her life, we were hoping for the dignity and respect she deserved. Even though she had a DNR/DNH order, they still sent her to the hospital, TWICE, during the last month. When she returned the 2nd time, we had placed her under hospice care. Before the hospice nurse came on board, she suffered for 16 hours in pain and they never contacted her provider to ask them to change/up the medication. I'll reiterate - they left a dying woman in pain for 16 hours!!! I can go on and on, but the icing on the cake is when my sister tried to visit her (on her last day being alive) and it was such a production that they told her she would need an escort into the room. They even considered moving her to another room though she was on hospice. It has now taken over 2 days just for them to process the death certificate. And all this time, even after being a 6+ year resident, we never even received a condolence call from anybody at Sutton. Only once, on my second call trying to arrange picking up her belongings, did one of the staff offer condolences. This place is corporate. They will not answer questions over the phone . They are more concerned about legal than the care of their patients. There is ZERO compassion. I would not wish this on my worst enemy. They should make their management put their own family here to see the quality of care. There were some great nurses. There were some great aides. None of them stayed long enough and all of them were more afraid of management than doing the right thing. My mother lived a great life giving everything to others. She deserved more in her last days than this. I will never forgive them. Don't place your loved ones here if you truly care about them. I only wish I had known sooner.

My mom was at Sutton Hill at two different times for Rehab for each visit the nursing staff as well as Social Services Department were exceptional. the girls I had to deal with Jennifer, Lisa, Heather as well as Maura where amazing they kept me posted and they also communicated with my mother for me. The food was okay although the kitchen has to work on making sure that what the patient orders is on the tray. I would like to thank Genesis for hiring exceptional nurses, and a great social services director

My mom was Sutton Hill nursing home they never change and watch her daily I would go see her three days in a row and she was in the same clothes and I would have to change her myself they never stay with the residents while they have lunch or care weather they eat or not. They would give my mom peanut butter and jelly three times a day rather then give her something she might like for meals and they never gave her drinks with it.I would see them give her water I would have to give her some when I got there to make sure she got some. They made my mom move because they said they could not take care of her anymore because she has advance dementia and they can't take care of that but when we brought her there that said they did and she never have to move. They don't want to take care of her because I'm there every day and I complain when I see things that are wrong. I could go on all day with the bad care they give. If you are thinking about putting your mom here please watch the way they take care of her. I moved her and it is like night and day my mom is getting much better care and they treat her like a human being. She is clean has water in her room. And is happier