Brookdale Eddy Pond East

Offers Assisted Living and Memory Care

14 Reviews

2013

667 Washington Street

Auburn

01501

Brookdale Eddy Pond East

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4.1 14

Mary Lou Boudreau 2020-02-20 The grounds and interior of the building were beautifully decorated and always clean. The level paved walking path around the building encouraged outdoor walking. There are amenities like a hairdresser and laundry available. The food was tasty and nutritious, with a great range of choices. Dining felt like going to a nice restaurant. Most importantly, however, were the people at Eddy Pond West. Mark, the Executive Director was friendly, helpful, and always approachable. He went out of his way to be a support to my Dad and his wife, and to us as a family. He really went above and beyond our expectations when my father’s wife’s condition deteriorated, and her nursing care needs could no longer be met at Eddy Pond. We needed to find someplace that could meet both of their needs. Mark was able to make suggestions for other facilities, even visiting one on our behalf. The staff on the front desk, “the gatekeepers”, were kind, and dealt with the residents with warmth and caring. Kent was a particularly valuable resource. He was observant and knew what was going on with my Dad. They had a special connection because they were both navy veterans. If Dad was lost or talking about heading “home”, Kent could talk to him and re-direct him. The dining room staff were particularly wonderful. They knew both my Dad and his wife well and could guide them to their tables and take their orders. They would even provide simple alternatives like sandwiches even if the items weren’t on the menu. When we visited, we were welcome to stay for a meal, but it confused my father if he was taken away from his usual table and friends. The staff handled that situation beautifully. Nursing staff, activity staff and personal care aides were kind, helpful, and knew how to gently redirect and guide my father as his dementia progressed, and as he moved into Memory Care. Although he was only in Memory Care about a month before he moved on, we could see that the care on that floor was empathetic and compassionate. Our family would like to thank Eddy Pond for their great care and would highly recommend it to other families. I am a friend or relative of a current/past resident

5 5 1

ReviewerAT0123 2020-02-01 My sister is doing fine at Brookdale Eddy Pond East. The only complaint she has is about the quality of the food, which is not that good. The people there are friendly, the staff is treating her well, and I've had positive interactions with the staff as well. They seem to be caring people. Hopefully she will be happy there for a while. Her apartment is kept clean, they do her laundry once a week, and they're very kind. They provided a bed and a chair for use until we could get her furniture there. She plays bingo every chance she gets, and she enjoys the crafts they have for her. They have several nice rooms, a TV room, and a lounge area as you come in. The dining room seems to be very well-kept and very inviting. I am a friend or relative of a current/past resident

5 4 1

Vanessa 2018-02-28 My experience with Brookdale Eddy Pond West was very positive. We thought it was a good place. It was definitely more affordable than the others. The place was very clean, and it seemed very nice. The person who gave us the tour was Betsy. She was really great, spent a lot of time with us, wanted to really get to know all of my father-in-law's needs, and took lots of notes. She was very thorough. The dining area looked great. We observed some activities; some of the residents were doing nail painting. I visited this facility

5 4 1

Robin42 2015-02-10 Emeritus at Eddy Pond was a different kind of place, she needs to be in a wheelchair all the time and checked on, and they couldn’t do that. It didn’t meet my mother’s needs. I should say this should have been better at this because it’s not something that they did, and they were good for what they do and what they provide. I know people there, my aunt was there, and she is happy with it. The rooms were nice, clean, and well-kept. The facility itself was very nice. I am a friend or relative of a resident

5 5 1

Susan93937250 2014-09-16 Emeritus at Eddy Pond is absolutely wonderful, as well as the people that are there. There is a place for people to smoke. I saw where the people congregate and what is available to them. The staff is very much in touch with everything they do; they seemed to be very good communicators, and they are very much in tune with each other. I visited this facility

5 5 1

Clay3 2014-08-27 The one that really impressed me was The Lodge. Out of the three that I visited, that was the one that caught my attention. It was the most outstanding. It felt more inviting than the other two. I got a complete tour. I like the quality of the environment. I did visit the dining rooms during dining hours; it was inviting. I visited this facility

5 4 1

Erin4 2014-03-19 Emeritus Eddy Pond - The Lodge offers a memory care unit, which we are going to need because my mother-in-law has dementia. I was impressed by the different activities that they offer. The clients and the staff that I met were very caring and very in tuned to what the elderly preferred. I got to meet with the head chef and he is remarkable. He will meet with the clients and ask them about foods that they used to cook and he’ll cook special for them. He’ll use some of their old recipes, which I thought was a very nice thing to make them feel comfortable. The whole building itself was very nice and aesthetically pleasing, and they played music from the 30’s and 40’s that these old people like. I got to meet the residents who were playing bingo, and they talked about how they had a hard time first adjusting but then because of the staff there made them feel so much at home, they ended up loving it. I visited this facility

5 5 1

CoPa 2013-01-21 My mother has been a resident of "The Woods" for about ten years, and overall it is not a bad place to live, but it is not a great place to live either. Overall we would rate The Woods as average, but the experience is hobbled by an emphasis upon "cheapness" that seems rather than excellent service. A recent cosmetic makes The Woods look much less dated, but the physical plant needs upgrading. There has not been a single year that has gone by without some sort of heating and/or air conditioning failure. Two years ago the heat was out for almost a week, and many of the residents had to be moved to a nearby location. To my knowledge the HVAC sytem was repaired, but not replaced, and there have been other (less severe) outages since. Also, The Woods offers very limited transportation services, and the activities are few and uninteresting. Expect to provide almost all transportation for medical appointments. The dining facilities are comfortable, and appear to be clean, but the food quality is highly dependent upon the who is in charge of the dining hall. Staff turnover is an issue. The nursing staff is professional,competent, and generally friendly. However, based upon discussions over the years with my Mother several other residents, the Director and the Administrative staff are aloof, sometimes patronizing, and in general out of touch with the residents. In conclusion my mother is relatively happy at The Woods since she has formed many enduring friendships, and you could certainly do worse than The Woods, but you could also do better. I am a friend or relative of resident

5 2 1

FootballDude 2012-11-06 This facility was amazing - I can't say enough about it. It was clean, well kept, and the staff was extremely courteous. The lobby really impressed us, and the bedrooms were well above what any of us could have dreamed about expecting. We toured the facility for approximately half an hour, speaking to various staff members and seeing the facilities available to residents. If it weren't for the fact that my grandmother unfortunately passed on, she would have loved this facility. Obviously we would have loved to have her live with us, but with the hustle and bustle of everyday life, it was impossible - and I know she wouldn't have complained at this facility!! As a closing point, Emeritus was far better than any of the other facilities we visited in the area and was quite affordable. Definitely consider Emeritus if you're looking for assisted living in the Auburn, MA area! I visited this facility

5 4 1

Lisakrn 2012-07-23 This facility made me feel welcomed the moment I drove onto their grounds. The flowers and gardens were well maintained and parking was generous. Upon entrance to the facility their was a guest sign in book and residents were enjoying their day in various activities. I continued to be impressed with the cleanliness inside the building. I was able to locate my client with ease and their room was well maintained as well. We decided to go to an area of the building that provided comfort and privacy. I would definitely recommend this facility to friends and family. It was a pleasure to view and visit this facility. I visited this facility

5 5 1

jnils1 2012-06-22 The staff was extremely helpful to my great grandmother. There was someone there 24/7 in case she needed help. The facility itself looked elegant and was a great place for my great grandmother to live at. She made a lot of friends, especially during their meals that were scheduled through out the day. The place also has activities to get my great grandmother active with other residents. Every time I get a chance to visit my great grandmother, she always has a smile on her face and raves about how much she loves her new home. Generally, you would think that someone would want to live with relatives, but with the attention and treatment that my great grandmother is receiving, it is obvious that she wouldn't want to live anywhere else. This speaks volumes about The Wood and how they pride themselves in excellent treatment for the many different residents. I am a friend or relative of a resident

5 4 1

chiara1 2011-10-31 After viewing several different facilities for assisted living, I chose Eddy Pond in Auburn, MA.. I found them through a website called "A Place for Mom" which assists you in helping to choose a place for your mother. . Ed was very helpful in explaining how things worked and in answering numerous questions that we had. Landes D. was also very kind and helpful. The room seems to be a bit larger than some other places which made my mother very happy. Most of the residents seemed very content - they were dressed and moving around, and talking with each other which to me was good because it meant they were "still living". One place I visited "greeted" me with many patients who were just sitting in wheel chairs and very lethargic - it seemed more like a nursing home instead of assisted living. . Although some areas of the facility are a bit dated, everything was very clean . I liked the dining area very much, they seemed very concerned that everything be just so for the residents. The staff that I met were also cheerful and friendly. I am a friend or relative of a resident

5 4 1

DebbieDo 2011-10-25 Facility is very nice and seems to be well organized. Staff is friendly and helpful all the time. Allot of attention payed toward mom to understand her capabilities. They are working hard to engage mom in daily activities which is a plus. Of course we had lots of questions when mom moved in with medicines and doctors changing her blood work location. Maybe we should have spend more time on this to understand the procedures are changing in which we would have contacted doctor and set up prior to her moving in. Slow at repairing items in room: example screen has been out of the window for 8 days now. overrall I would rate them a 4 (5 being the highest). I am a friend or relative of a resident

5 4 1

Rhonda 2019-03-08 I visited Brookdale Eddy Pond East. I didnt get a warm fuzzy feeling. It's on the third floor and I didn't like it being up that high. I didn't see any activities going on, but they were all watching a movie at the time I visited. The staff members were very informative, I like what they said. It was just the building itself that I didn't like. The food comes to them, it was very plain and more cafeteria like than dining room. They have an art room where they also do exercise. I visited this facility

5 2 1

667 Washington Street, Auburn, MA 01501

Call (800) 385-2527

2013

Brookdale Eddy Pond East (800) 385-2527

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Reviews of Brookdale Eddy Pond East

14 Reviews Write a review

Food

(2 Reviews)

Staff

(3 Reviews)

Facility

(3 Reviews)

Activities

(1 Review)

Value

(1 Review)

Assisted Living Reviews for Brookdale Eddy Pond East

February 20, 2020

By Mary Lou Boudreau

I am a friend or relative of a current/past resident

The grounds and interior of the building were beautifully decorated and always clean. The level paved walking path around the building encouraged outdoor walking. There are amenities like a hairdresser and laundry available. The food was tasty and nutritious, with a great range of choices. Dining felt like going to a nice restaurant. Most importantly, however, were the people at Eddy Pond West. Mark, the Executive Director was friendly, helpful, and always approachable. He went out of his way to be a support to my Dad and his wife, and to us as a family. He really went above and beyond our expectations when my father’s wife’s condition deteriorated, and her nursing care needs could no longer be met at Eddy Pond. We needed to find someplace that could meet both of their needs. Mark was able to make suggestions for other facilities, even visiting one on our behalf. The staff on the front desk, “the gatekeepers”, were kind, and dealt with the residents with warmth and caring. Kent was a particularly valuable resource. He was observant and knew what was going on with my Dad. They had a special connection because they were both navy veterans. If Dad was lost or talking about heading “home”, Kent could talk to him and re-direct him. The dining room staff were particularly wonderful. They knew both my Dad and his wife well and could guide them to their tables and take their orders. They would even provide simple alternatives like sandwiches even if the items weren’t on the menu. When we visited, we were welcome to stay for a meal, but it confused my father if he was taken away from his usual table and friends. The staff handled that situation beautifully. Nursing staff, activity staff and personal care aides were kind, helpful, and knew how to gently redirect and guide my father as his dementia progressed, and as he moved into Memory Care. Although he was only in Memory Care about a month before he moved on, we could see that the care on that floor was empathetic and compassionate. Our family would like to thank Eddy Pond for their great care and would highly recommend it to other families.

February 01, 2020

By ReviewerAT0123

I am a friend or relative of a current/past resident

My sister is doing fine at Brookdale Eddy Pond East. The only complaint she has is about the quality of the food, which is not that good. The people there are friendly, the staff is treating her well, and I've had positive interactions with the staff as well. They seem to be caring people. Hopefully she will be happy there for a while. Her apartment is kept clean, they do her laundry once a week, and they're very kind. They provided a bed and a chair for use until we could get her furniture there. She plays bingo every chance she gets, and she enjoys the crafts they have for her. They have several nice rooms, a TV room, and a lounge area as you come in. The dining room seems to be very well-kept and very inviting.

February 28, 2018

By Vanessa

I visited this facility

My experience with Brookdale Eddy Pond West was very positive. We thought it was a good place. It was definitely more affordable than the others. The place was very clean, and it seemed very nice. The person who gave us the tour was Betsy. She was really great, spent a lot of time with us, wanted to really get to know all of my father-in-law's needs, and took lots of notes. She was very thorough. The dining area looked great. We observed some activities; some of the residents were doing nail painting.

February 10, 2015

By Robin42

I am a friend or relative of a resident

Emeritus at Eddy Pond was a different kind of place, she needs to be in a wheelchair all the time and checked on, and they couldn’t do that. It didn’t meet my mother’s needs. I should say this should have been better at this because it’s not something that they did, and they were good for what they do and what they provide. I know people there, my aunt was there, and she is happy with it. The rooms were nice, clean, and well-kept. The facility itself was very nice.

September 16, 2014

By Susan93937250

I visited this facility

Emeritus at Eddy Pond is absolutely wonderful, as well as the people that are there. There is a place for people to smoke. I saw where the people congregate and what is available to them. The staff is very much in touch with everything they do; they seemed to be very good communicators, and they are very much in tune with each other.

August 27, 2014

By Clay3

I visited this facility

The one that really impressed me was The Lodge. Out of the three that I visited, that was the one that caught my attention. It was the most outstanding. It felt more inviting than the other two. I got a complete tour. I like the quality of the environment. I did visit the dining rooms during dining hours; it was inviting.

March 19, 2014

By Erin4

I visited this facility

Emeritus Eddy Pond - The Lodge offers a memory care unit, which we are going to need because my mother-in-law has dementia. I was impressed by the different activities that they offer. The clients and the staff that I met were very caring and very in tuned to what the elderly preferred. I got to meet with the head chef and he is remarkable. He will meet with the clients and ask them about foods that they used to cook and he’ll cook special for them. He’ll use some of their old recipes, which I thought was a very nice thing to make them feel comfortable. The whole building itself was very nice and aesthetically pleasing, and they played music from the 30’s and 40’s that these old people like. I got to meet the residents who were playing bingo, and they talked about how they had a hard time first adjusting but then because of the staff there made them feel so much at home, they ended up loving it.

January 21, 2013

By CoPa

I am a friend or relative of resident

My mother has been a resident of "The Woods" for about ten years, and overall it is not a bad place to live, but it is not a great place to live either. Overall we would rate The Woods as average, but the experience is hobbled by an emphasis upon "cheapness" that seems rather than excellent service. A recent cosmetic makes The Woods look much less dated, but the physical plant needs upgrading. There has not been a single year that has gone by without some sort of heating and/or air conditioning failure. Two years ago the heat was out for almost a week, and many of the residents had to be moved to a nearby location. To my knowledge the HVAC sytem was repaired, but not replaced, and there have been other (less severe) outages since. Also, The Woods offers very limited transportation services, and the activities are few and uninteresting. Expect to provide almost all transportation for medical appointments. The dining facilities are comfortable, and appear to be clean, but the food quality is highly dependent upon the who is in charge of the dining hall. Staff turnover is an issue. The nursing staff is professional,competent, and generally friendly. However, based upon discussions over the years with my Mother several other residents, the Director and the Administrative staff are aloof, sometimes patronizing, and in general out of touch with the residents. In conclusion my mother is relatively happy at The Woods since she has formed many enduring friendships, and you could certainly do worse than The Woods, but you could also do better.

November 06, 2012

By FootballDude

I visited this facility

This facility was amazing - I can't say enough about it. It was clean, well kept, and the staff was extremely courteous. The lobby really impressed us, and the bedrooms were well above what any of us could have dreamed about expecting. We toured the facility for approximately half an hour, speaking to various staff members and seeing the facilities available to residents. If it weren't for the fact that my grandmother unfortunately passed on, she would have loved this facility. Obviously we would have loved to have her live with us, but with the hustle and bustle of everyday life, it was impossible - and I know she wouldn't have complained at this facility!! As a closing point, Emeritus was far better than any of the other facilities we visited in the area and was quite affordable. Definitely consider Emeritus if you're looking for assisted living in the Auburn, MA area!

July 23, 2012

By Lisakrn

I visited this facility

This facility made me feel welcomed the moment I drove onto their grounds. The flowers and gardens were well maintained and parking was generous. Upon entrance to the facility their was a guest sign in book and residents were enjoying their day in various activities. I continued to be impressed with the cleanliness inside the building. I was able to locate my client with ease and their room was well maintained as well. We decided to go to an area of the building that provided comfort and privacy. I would definitely recommend this facility to friends and family. It was a pleasure to view and visit this facility.

June 22, 2012

By jnils1

I am a friend or relative of a resident

The staff was extremely helpful to my great grandmother. There was someone there 24/7 in case she needed help. The facility itself looked elegant and was a great place for my great grandmother to live at. She made a lot of friends, especially during their meals that were scheduled through out the day. The place also has activities to get my great grandmother active with other residents. Every time I get a chance to visit my great grandmother, she always has a smile on her face and raves about how much she loves her new home. Generally, you would think that someone would want to live with relatives, but with the attention and treatment that my great grandmother is receiving, it is obvious that she wouldn't want to live anywhere else. This speaks volumes about The Wood and how they pride themselves in excellent treatment for the many different residents.

October 31, 2011

By chiara1

I am a friend or relative of a resident

After viewing several different facilities for assisted living, I chose Eddy Pond in Auburn, MA.. I found them through a website called "A Place for Mom" which assists you in helping to choose a place for your mother. . Ed was very helpful in explaining how things worked and in answering numerous questions that we had. Landes D. was also very kind and helpful. The room seems to be a bit larger than some other places which made my mother very happy. Most of the residents seemed very content - they were dressed and moving around, and talking with each other which to me was good because it meant they were "still living". One place I visited "greeted" me with many patients who were just sitting in wheel chairs and very lethargic - it seemed more like a nursing home instead of assisted living. . Although some areas of the facility are a bit dated, everything was very clean . I liked the dining area very much, they seemed very concerned that everything be just so for the residents. The staff that I met were also cheerful and friendly.

October 25, 2011

By DebbieDo

I am a friend or relative of a resident

Facility is very nice and seems to be well organized. Staff is friendly and helpful all the time. Allot of attention payed toward mom to understand her capabilities. They are working hard to engage mom in daily activities which is a plus. Of course we had lots of questions when mom moved in with medicines and doctors changing her blood work location. Maybe we should have spend more time on this to understand the procedures are changing in which we would have contacted doctor and set up prior to her moving in. Slow at repairing items in room: example screen has been out of the window for 8 days now. overrall I would rate them a 4 (5 being the highest).

See all Assisted Living reviews (13)

Memory Care Reviews for Brookdale Eddy Pond East

March 08, 2019

By Rhonda

I visited this facility

I visited Brookdale Eddy Pond East. I didnt get a warm fuzzy feeling. It's on the third floor and I didn't like it being up that high. I didn't see any activities going on, but they were all watching a movie at the time I visited. The staff members were very informative, I like what they said. It was just the building itself that I didn't like. The food comes to them, it was very plain and more cafeteria like than dining room. They have an art room where they also do exercise.

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Questions about Brookdale Eddy Pond East

What ongoing training does the staff receive in dementia care?

N/A

Describe the overall population of assisted living residents at Brookdale Eddy Pond East. What is their average age? What are their favorite things to do?

Overall population/Age-average age is 90, likes-programs, activities, out trips

What programs or activities does Brookdale Eddy Pond East offer to enrich residents' well-being?

Optimum life, Individualized interest surveys, Be fit, Walking Club, PT/OT/ ST on site, ongoing educational and spiritual programs

What places are near Brookdale Eddy Pond East or within walking distance for assisted living residents to enjoy?

Places to enjoy within walking distance-EP West campus, walking paths, sidewalks

What transportation services does Brookdale Eddy Pond East offer to assisted living residents?

Transportation-Brookdale van available 5X a week, doctors, shopping, errands, out trips

What makes the chef or dining program at Brookdale Eddy Pond East exceptional? What kind of menu can assisted living residents expect?

Dining program-customized menus for residents, 5 meal choices, Optimum life-low salt, low fat, heart healthy meal choices

What safety features or security measures does Brookdale Eddy Pond East offer to assisted living residents?

Safety features-Pendants, falls prevention programs, Private locking apartments, staff on site 24/7, main entrance locked after hours-door bell use after hours

How does Brookdale Eddy Pond East keep residents' families informed about their loved ones?

Keep families informed-Care conferences, Personal service plan reviews, call as needed, friends & family programs

What is the care staff-to-resident ratio at Brookdale Eddy Pond East during daytime and nighttime hours?

Based on our service aliment care plan determines the app. Staffing levels.

If Brookdale Eddy Pond East accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Pets-Pet friendly, walking paths for pets

What ongoing senior care training does the staff receive?

Senior care training-monthly in-services, LMS, Dementia training

What safety features or security measures does Brookdale Eddy Pond East provide to protect residents who wander?

Safety features for residents who wander-Re-assess for Memory care (Memory care provided on campus)

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Services and Amenities of Brookdale Eddy Pond East

Room and housing options

1-bedroom apartments
Studio Apartments

General

Minimum Age: 65

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About Brookdale Eddy Pond East

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services

Daily assistance with bathing and dressing
Medication management
Dining assistance and special diets
Assistance with reminders and redirection
Escorts and assistance with walking
Emergency response call system
Housekeeping
Laundry and linen service

Brookdale Eddy Pond East

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Memory Care Reviews for Brookdale Eddy Pond East

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