Brookdale Eddy Pond East

My experience with Brookdale Eddy Pond West was very positive. We thought it was a good place. It was definitely more affordable than the others. The place was very clean, and it seemed very nice. The person who gave us the tour was Betsy. She was really great, spent a lot of time with us, wanted to really get to know all of my father-in-law's needs, and took lots of notes. She was very thorough. The dining area looked great. We observed some activities; some of the residents were doing nail painting.

Emeritus at Eddy Pond was a different kind of place, she needs to be in a wheelchair all the time and checked on, and they couldn’t do that. It didn’t meet my mother’s needs. I should say this should have been better at this because it’s not something that they did, and they were good for what they do and what they provide. I know people there, my aunt was there, and she is happy with it. The rooms were nice, clean, and well-kept. The facility itself was very nice.

Emeritus at Eddy Pond is absolutely wonderful, as well as the people that are there. There is a place for people to smoke. I saw where the people congregate and what is available to them. The staff is very much in touch with everything they do; they seemed to be very good communicators, and they are very much in tune with each other.

The one that really impressed me was The Lodge. Out of the three that I visited, that was the one that caught my attention. It was the most outstanding. It felt more inviting than the other two. I got a complete tour. I like the quality of the environment. I did visit the dining rooms during dining hours; it was inviting.

Emeritus Eddy Pond - The Lodge offers a memory care unit, which we are going to need because my mother-in-law has dementia. I was impressed by the different activities that they offer. The clients and the staff that I met were very caring and very in tuned to what the elderly preferred. I got to meet with the head chef and he is remarkable. He will meet with the clients and ask them about foods that they used to cook and he’ll cook special for them. He’ll use some of their old recipes, which I thought was a very nice thing to make them feel comfortable. The whole building itself was very nice and aesthetically pleasing, and they played music from the 30’s and 40’s that these old people like. I got to meet the residents who were playing bingo, and they talked about how they had a hard time first adjusting but then because of the staff there made them feel so much at home, they ended up loving it.

My mother has been a resident of "The Woods" for about ten years, and overall it is not a bad place to live, but it is not a great place to live either. Overall we would rate The Woods as average, but the experience is hobbled by an emphasis upon "cheapness" that seems rather than excellent service. A recent cosmetic makes The Woods look much less dated, but the physical plant needs upgrading. There has not been a single year that has gone by without some sort of heating and/or air conditioning failure. Two years ago the heat was out for almost a week, and many of the residents had to be moved to a nearby location. To my knowledge the HVAC sytem was repaired, but not replaced, and there have been other (less severe) outages since. Also, The Woods offers very limited transportation services, and the activities are few and uninteresting. Expect to provide almost all transportation for medical appointments. The dining facilities are comfortable, and appear to be clean, but the food quality is highly dependent upon the who is in charge of the dining hall. Staff turnover is an issue. The nursing staff is professional,competent, and generally friendly. However, based upon discussions over the years with my Mother several other residents, the Director and the Administrative staff are aloof, sometimes patronizing, and in general out of touch with the residents. In conclusion my mother is relatively happy at The Woods since she has formed many enduring friendships, and you could certainly do worse than The Woods, but you could also do better.

This facility was amazing - I can't say enough about it. It was clean, well kept, and the staff was extremely courteous. The lobby really impressed us, and the bedrooms were well above what any of us could have dreamed about expecting. We toured the facility for approximately half an hour, speaking to various staff members and seeing the facilities available to residents. If it weren't for the fact that my grandmother unfortunately passed on, she would have loved this facility. Obviously we would have loved to have her live with us, but with the hustle and bustle of everyday life, it was impossible - and I know she wouldn't have complained at this facility!! As a closing point, Emeritus was far better than any of the other facilities we visited in the area and was quite affordable. Definitely consider Emeritus if you're looking for assisted living in the Auburn, MA area!

This facility made me feel welcomed the moment I drove onto their grounds. The flowers and gardens were well maintained and parking was generous. Upon entrance to the facility their was a guest sign in book and residents were enjoying their day in various activities. I continued to be impressed with the cleanliness inside the building. I was able to locate my client with ease and their room was well maintained as well. We decided to go to an area of the building that provided comfort and privacy. I would definitely recommend this facility to friends and family. It was a pleasure to view and visit this facility.