My father only lived at Brookdale Eddy Pond East for a few days. It's a beautiful place. He just didn't do well there, which wasn't their fault. They did a wonderful job. They were great. They're a wonderful facility, and they had a very caring staff. It's very pretty and had a very nice layout. They had activities, but he didn't participate in those. Everything was beautiful. The room was beautiful, and they kept it very clean. Value for money was very good.
667 Washington Street, Auburn, MA 01501
Call
(800) 385-2527
Reviews of Brookdale Eddy Pond East
Assisted Living Reviews for Brookdale Eddy Pond East
August 15, 2021
I am a friend or relative of a current/past resident
June 20, 2021
I am a friend or relative of a current/past resident
My mom has moved into Brookdale Eddy Pond East. The staff members are very good. We checked the menu. It's very good food, and she likes the food a lot. The facility is excellent. She likes to exercise and arts and crafts. The value for money seems pretty good.
February 20, 2020
I am a friend or relative of a current/past resident
The grounds and interior of the building were beautifully decorated and always clean. The level paved walking path around the building encouraged outdoor walking. There are amenities like a hairdresser and laundry available. The food was tasty and nutritious, with a great range of choices. Dining felt like going to a nice restaurant.
Most importantly, however, were the people at Eddy Pond West. Mark, the Executive Director was friendly, helpful, and always approachable. He went out of his way to be a support to my Dad and his wife, and to us as a family. He really went above and beyond our expectations when my father’s wife’s condition deteriorated, and her nursing care needs could no longer be met at Eddy Pond. We needed to find someplace that could meet both of their needs. Mark was able to make suggestions for other facilities, even visiting one on our behalf.
The staff on the front desk, “the gatekeepers”, were kind, and dealt with the residents with warmth and caring. Kent was a particularly valuable resource. He was observant and knew what was going on with my Dad. They had a special connection because they were both navy veterans. If Dad was lost or talking about heading “home”, Kent could talk to him and re-direct him.
The dining room staff were particularly wonderful. They knew both my Dad and his wife well and could guide them to their tables and take their orders. They would even provide simple alternatives like sandwiches even if the items weren’t on the menu. When we visited, we were welcome to stay for a meal, but it confused my father if he was taken away from his usual table and friends. The staff handled that situation beautifully.
Nursing staff, activity staff and personal care aides were kind, helpful, and knew how to gently redirect and guide my father as his dementia progressed, and as he moved into Memory Care. Although he was only in Memory Care about a month before he moved on, we could see that the care on that floor was empathetic and compassionate.
Our family would like to thank Eddy Pond for their great care and would highly recommend it to other families.
February 01, 2020
I am a friend or relative of a current/past resident
My sister is doing fine at Brookdale Eddy Pond East. The only complaint she has is about the quality of the food, which is not that good. The people there are friendly, the staff is treating her well, and I've had positive interactions with the staff as well. They seem to be caring people. Hopefully she will be happy there for a while. Her apartment is kept clean, they do her laundry once a week, and they're very kind. They provided a bed and a chair for use until we could get her furniture there. She plays bingo every chance she gets, and she enjoys the crafts they have for her. They have several nice rooms, a TV room, and a lounge area as you come in. The dining room seems to be very well-kept and very inviting.
February 28, 2018
I visited this facility
My experience with Brookdale Eddy Pond West was very positive. We thought it was a good place. It was definitely more affordable than the others. The place was very clean, and it seemed very nice. The person who gave us the tour was Betsy. She was really great, spent a lot of time with us, wanted to really get to know all of my father-in-law's needs, and took lots of notes. She was very thorough. The dining area looked great. We observed some activities; some of the residents were doing nail painting.
February 10, 2015
I visited this facility
It was a different kind of place, she needs to be in a wheelchair all the time and checked on, and they couldn’t do that. It didn’t meet my mother’s needs. I should say this should have been better at this because it’s not something that they did, and they were good for what they do and what they provide.
I know people there, my aunt was there, and she is happy with it. The rooms were nice, clean, and well-kept. The facility itself was very nice.
September 16, 2014
I visited this facility
It is absolutely wonderful, as well as the people that are there. There is a place for people to smoke. I saw where the people congregate and what is available to them. The staff is very much in touch with everything they do; they seemed to be very good communicators, and they are very much in tune with each other.
August 27, 2014
I visited this facility
The one that really impressed me was here. Out of the three that I visited, that was the one that caught my attention. It was the most outstanding. It felt more inviting than the other two. I got a complete tour. I like the quality of the environment. I did visit the dining rooms during dining hours; it was inviting.
Memory Care Reviews for Brookdale Eddy Pond East
March 08, 2019
I visited this facility
I visited Brookdale Eddy Pond East. I didnt get a warm fuzzy feeling. It's on the third floor and I didn't like it being up that high. I didn't see any activities going on, but they were all watching a movie at the time I visited. The staff members were very informative, I like what they said. It was just the building itself that I didn't like. The food comes to them, it was very plain and more cafeteria like than dining room. They have an art room where they also do exercise.
Provider Response
We appreciate you taking the time to visit and are sorry to hear we didn't meet your expectations. Thank you for your feedback, we will share it with our management team.
March 19, 2014
I visited this facility
It offers a memory care unit, which we are going to need because my mother-in-law has dementia. I was impressed by the different activities that they offer. The clients and the staff that I met were very caring and very in tuned to what the elderly preferred. I got to meet with the head chef and he is remarkable. He will meet with the clients and ask them about foods that they used to cook and he’ll cook special for them. He’ll use some of their old recipes, which I thought was a very nice thing to make them feel comfortable. The whole building itself was very nice and aesthetically pleasing, and they played music from the 30’s and 40’s that these old people like.
I got to meet the residents who were playing bingo, and they talked about how they had a hard time first adjusting but then because of the staff there made them feel so much at home, they ended up loving it.
Questions about Brookdale Eddy Pond East
What ongoing training does the staff receive in dementia care?
N/A
Describe the overall population of assisted living residents at Brookdale Eddy Pond East. What is their average age? What are their favorite things to do?
Overall population/Age-average age is 90, likes-programs, activities, out trips
What programs or activities does Brookdale Eddy Pond East offer to enrich residents' well-being?
Optimum life, Individualized interest surveys, Be fit, Walking Club, PT/OT/ ST on site, ongoing educational and spiritual programs
What places are near Brookdale Eddy Pond East or within walking distance for assisted living residents to enjoy?
Places to enjoy within walking distance-EP West campus, walking paths, sidewalks
What transportation services does Brookdale Eddy Pond East offer to assisted living residents?
Transportation-Brookdale van available 5X a week, doctors, shopping, errands, out trips
What makes the chef or dining program at Brookdale Eddy Pond East exceptional? What kind of menu can assisted living residents expect?
Dining program-customized menus for residents, 5 meal choices, Optimum life-low salt, low fat, heart healthy meal choices
What safety features or security measures does Brookdale Eddy Pond East offer to assisted living residents?
Safety features-Pendants, falls prevention programs, Private locking apartments, staff on site 24/7, main entrance locked after hours-door bell use after hours
How does Brookdale Eddy Pond East keep residents' families informed about their loved ones?
Keep families informed-Care conferences, Personal service plan reviews, call as needed, friends & family programs
What is the care staff-to-resident ratio at Brookdale Eddy Pond East during daytime and nighttime hours?
Based on our service aliment care plan determines the app. Staffing levels.
If Brookdale Eddy Pond East accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Pets-Pet friendly, walking paths for pets
What ongoing senior care training does the staff receive?
Senior care training-monthly in-services, LMS, Dementia training
What safety features or security measures does Brookdale Eddy Pond East provide to protect residents who wander?
Safety features for residents who wander-Re-assess for Memory care (Memory care provided on campus)
Services and Amenities of Brookdale Eddy Pond East
Room and housing options
- 1-bedroom apartments
- Studio Apartments
General
- Minimum Age: 65
About Brookdale Eddy Pond East
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
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