Brookdale Eddy Pond East

Michelle

I went to Brookdale Eddy Pond East. The tour was very good. In fact, we've been there twice. I went by myself, and then I took my mother. It was very nice. They were very personable. It was very clean. I enjoyed it. I have nothing bad to say about it. They showed us both assisted living and memory care, but we were looking at assisted living. The person who toured us was very personable and very thorough. She was great. They gave us lunch. For my mom, the portions were good. For me, it was a little small. It was very good though. You have to bring in your own furniture. There was a refrigerator, but that's it.

Lawrence

I've been to Brookdale Eddy Pond East many times, so I'm familiar with it. It's very clean, very well kept. There are a lot of activities. They have a veterans photos section, which I think is good there. They are well managed. We did a salute to veterans thing over there. We had dessert and it was good.

Susan

My father only lived at Brookdale Eddy Pond East for a few days. It's a beautiful place. He just didn't do well there, which wasn't their fault. They did a wonderful job. They were great. They're a wonderful facility, and they had a very caring staff. It's very pretty and had a very nice layout. They had activities, but he didn't participate in those. Everything was beautiful. The room was beautiful, and they kept it very clean. Value for money was very good.

Bronwyn

My mom has moved into Brookdale Eddy Pond East. The staff members are very good. We checked the menu. It's very good food, and she likes the food a lot. The facility is excellent. She likes to exercise and arts and crafts. The value for money seems pretty good.

Mary Lou Boudreau

The grounds and interior of the building were beautifully decorated and always clean. The level paved walking path around the building encouraged outdoor walking. There are amenities like a hairdresser and laundry available. The food was tasty and nutritious, with a great range of choices. Dining felt like going to a nice restaurant. Most importantly, however, were the people at Eddy Pond West. Mark, the Executive Director was friendly, helpful, and always approachable. He went out of his way to be a support to my Dad and his wife, and to us as a family. He really went above and beyond our expectations when my father’s wife’s condition deteriorated, and her nursing care needs could no longer be met at Eddy Pond. We needed to find someplace that could meet both of their needs. Mark was able to make suggestions for other facilities, even visiting one on our behalf. The staff on the front desk, “the gatekeepers”, were kind, and dealt with the residents with warmth and caring. Kent was a particularly valuable resource. He was observant and knew what was going on with my Dad. They had a special connection because they were both navy veterans. If Dad was lost or talking about heading “home”, Kent could talk to him and re-direct him. The dining room staff were particularly wonderful. They knew both my Dad and his wife well and could guide them to their tables and take their orders. They would even provide simple alternatives like sandwiches even if the items weren’t on the menu. When we visited, we were welcome to stay for a meal, but it confused my father if he was taken away from his usual table and friends. The staff handled that situation beautifully. Nursing staff, activity staff and personal care aides were kind, helpful, and knew how to gently redirect and guide my father as his dementia progressed, and as he moved into Memory Care. Although he was only in Memory Care about a month before he moved on, we could see that the care on that floor was empathetic and compassionate. Our family would like to thank Eddy Pond for their great care and would highly recommend it to other families.

ReviewerAT0123

My sister is doing fine at Brookdale Eddy Pond East. The only complaint she has is about the quality of the food, which is not that good. The people there are friendly, the staff is treating her well, and I've had positive interactions with the staff as well. They seem to be caring people. Hopefully she will be happy there for a while. Her apartment is kept clean, they do her laundry once a week, and they're very kind. They provided a bed and a chair for use until we could get her furniture there. She plays bingo every chance she gets, and she enjoys the crafts they have for her. They have several nice rooms, a TV room, and a lounge area as you come in. The dining room seems to be very well-kept and very inviting.