Old Jefferson Community Care Center

JaniceO

My sister was there for several weeks, before we just took her out of there. The remote call button in each room, has no microphone, it only lights up a light at the nurses station WAAAY DOWN THE HALL. It may take them 30-60 minutes to come see why you pushed the call button??? My sister fell three times while there. The nursing staff that we experienced were rude, unkind, and lacked any actual caring about the patient. We could not get my sister out of there fast enough. NEVER EVER would i recommend that facility - gross lack of employees to handle the number of beds they are filling.

John

My wife is staying at Old Jefferson Community Care Center for rehab. She has physical therapy, speech therapy, and other nursing services as required. The staff appear to be fine. Their cleanliness is good, and the atmosphere appears to be reasonable. They have a lot of interplay at mealtimes. They can either have meals in their room or in a dining room setting. My wife has a single room, and she's doing fine. It comes with a TV and bureau. It's very adequate. They have activities, but she's not in a position to participate. I think they're doing a good job.

Kmonte

We had transferred my Mom to Old Jefferson Community Care. They were negligent of NOT flushing out her IV port & NOT changing the bandages since 1/25/21 after hospital stay. This was reported to us by the Hematology department during her visit there on 2/9/2021. This was discovered by a nurse in that department that ALARMED them greatly. She was treated by the Hematology/Cancer Center just for that for over 2 hours. This could have cause in infection. She had already been treated for UTI. The nurses & doctors were upset about the negligence of Old Jefferson Community. There was also financial misappropriation or improprieties at Old Jefferson Community Care. The Social Worker, and Account Manager(Business Office)needs to be investigated regarding intentional inaccurate financial information, inefficiency, and competency regarding our Mom's care. We were told that Medicare would cover 100% for 20 days of her Skilled Nursing/Physical Therapy to get her to walk, talk, swallowing food, etc. We were communicating with Social Worker about Mom's care, finances... Social Worker told us that the last day of 100% Medicare financial coverage was 2/13/2021. After that day, if we wanted extra days for Skilled Nursing, we could pay 20% at $178 per day. Medicare would cover 80%. We agreed upon possible getting my Mom 3 days of extra Skilled Nursing which would have her there until Tuesday, 2/16/2021. Social Worker advised us that she would contact us 2 days ahead of time before her full Medicare coverage ended and to confirm if we wanted extra Skilled Nursing days at a cost to us of $178 per day(co-pay). We had to keep calling her. Social Worker left early on Thursday, 2/11/201 and did not come to facility at all on Friday, 2/13/2021. We left several messages. She NEVER attempted to call us back. We even talked to Business Office to confirm about the last day of total Medicare coverage. Business Manager said they were waiting on Medicare to give them word on the last day of full coverage. This was told to us on 2/12/2021 after Social Worker never called us back. This Social Worker INTENTIONALLY waited until after the supposedly last day of full coverage of Medicare, to tell us my Mom was past the 20 days of full Medicare coverage. We were upset because we were NEVER notified 2 days prior AS WE WERE PROMISED so we could confirm our decision about extra Skilled Nursing Care. After finally speaking to her Social Worker, we agreed upon on more Skilled Nursing until Tuesday, 2/16/2021. Then comes the Ice Storm. After Ice Storm advisory & widespread power outages for our area for Tuesday & Wednesday, we were ADVISED NOT to get on the road by local authorities. Our Mom's power was out at her house & everywhere around her. It was below freezing temperatures & too dangerous to have her at her house without power. There was an Emergency Alert to stay off the road. It was TOO dangerous... with below freezing temperatures to even drive. We contacted Social Worker again Tuesday, 2/16/2021 regarding this to tell her it wasn't safe to release my Mom until conditions were better & after her power was restored at her house. We agreed another day at an added co pay cost of $178. The icy weather was a national disaster for our area. We contacted Medicare to advise them and to see if there was a special clause for this national disaster so they could cover the full cost during the days of this icy National Disaster. They told us "YES" there was and to have Old Jefferson Community to reach out them to get this done. On 2/18/2021 when weather cleared up and power was finally restored at her home. We drove to pick her up and was told that our cost is $2800 for 16 days. WHERE & WHY IN THE WORLD WOULD THEY DO THIS TO US! This was a very stressful situation for our family watching our 85 year mother go through this type of negligence, treatment and then to be slapped with extreme bill of $2800 after they had or will be receive money from Medicare. This is pure greed and the whole Nursing Home/Rehab system is pure greed. They provide little or no care to the patient or resident needing the care. I already know that over 90% of Nursing Homes systems are ALL for profit and they actual workers(CNA's)that deal with the patients one on one are only get paid $10 or less per hour. This is horrible and we will take it up higher even to our Senators and have it escalated up to President Biden. There really needs to be a Nursing Home/Rehab REFORMATION on a federal level about being understaffed, underpaid, overworked. The CNA workers need to get paid $40 per hour for their work. It is not a pleasant kind of work while these OWNERS & others are getting the millions who are not doing the hands on actual dirty work This is so sad! This makes me so mad😡. Some of these facilities need to be shut down. Looks like it's going to take a phenomenon to happen to get their attention! It is pure greed. They are getting about $5000 per resident. They are getting billions of dollars but the residents/patients not getting the $5000 worth of good care & treatment under these Nursing Home/Rehab facilities. I do not recommend ANYONE TO GO TO THIS PLACE.

Jana

My mother is in the Old Jefferson Community Care Center nursing home. It's up and down really, depending on what's going on. I know they have to go by the CDC guidelines and all of that so they're doing well. Sometimes I just had issues but they seem to be helping me through them. Some staff is wonderful and some are not so wonderful. The activities are great though and the food is good. They have lots of areas for the residents to go in and it seems to be comfortable. The reason I chose it is because it's very convenient to my home, it's within three minutes so that was my main reason for choosing the facility. She's a fall risk so they put her in her wheelchair so they can keep an eye on her.

JOY OF LIFE 4EVER

I am very serious when I say DO NOT ADMIT ANYONE YOU LOVE, CARE FOR, and WANT TO SEE ALIVE to this facility. This is not a statement of my feelings nor my personal judgement. It is rather documented facts of improper nursing education, neglect of STANDARDS of care, and the the inability of the entire staff to assess and recognize and impeding negative health issue, and failing to act swiftly to prevent them. What drove me to post this complaint is the desire that no one experiences what my family has, due to this facility. Are the rooms clean? Yes. Interaction with staff? B+, Activities A+, Rehab services B+ My question to you is this--What good is a report card of A's and B's in social and decoration skills if your loved one is not alive and well because in every category of NURSING CARE they have F's. So if you need a place to have activities and have persons smile and chit chat with you then by all means check yourself in. However if you need real care from a educated staff of nurses, that can monitor your medication reactions, notice when your mental status has changed, recognize if your blood pressure heart rate or even your skin is abnormal then please flee from this facility. Today is 9/8/2021, if you read this in 1 year, they may make improvements. However if your decision is of now, please reconsider.

Please be careful

Please be careful! My mom was doing great before she went to Old Jefferson for 20 days of Rehabilitation and my mother is dead today. She started vomiting all the time and spitting up green phlegm. Her hands started trembling uncontrollably. She could not keep any food down. She became septic and was rushed to Our Lady of the Lake where they were like something has been going on with her that is not right but by this time she could not talk. She was trying hard to tell us what they did to her but it was too late. My mother died because of her brief 14 days at Old Jefferson. Please be careful, they do not treat the people there well. They stated that my mother might have been poisoned. If you will notice, my mothers' situation is very similar to many of the other reviews. It looks nice on the outside but I think that my mother was treated badly and she died because of that treatment. The staff was nice to us when we would visit but my mother's condition from being fine, talking to being septic and dying. She was there less than 20 days and we went to visit every other day. Please, please be careful bringing your loved ones to this place or you can start planning the funeral now! I would not want you to experience the pain like me of knowing they were mistreated in their final days.