To be fair, the skilled nursing component was exemplary, HOWEVER, the overall, day to day care was abysmal. From the administration to the CNA's there were only 2-3 that demonstrated any kind of empathy, compassion & kindness. The arrogance and lies that were told to this family concerning our loved one's care is unconscionable. The second day that she was there after lunch, we found her alone in the dining room. When we asked her why she was there alone, she said "nobody came to get me". As for the activities, she was told that someone would come by to get her so that she could go out to lunch, but no one ever came. This happened at least twice. Whenever she needed assistance in going to the bathroom or with her personal hygeine, she would buzz for help, only to have to wait between 5 and 30 minutes. At times, the aids would come in and turn the alarm off, tell her they would be right back and never return. The only reason she was there, was because she had gout and was so weak, we could not physically care for her at home. She was only there a total of 3 weeks. The first weekend she was there she began to experience cognitive impairments. We were told that the doctor would see her on Monday. Before she was moved into custodial care, administration told us that they would introduce her to her new roomate before changing rooms, this never occurred. They simply showed up and moved her. After she moved to custodial care on October 23, 2017, the first afternoon she was there, she was disoriented and couldn't find the call button, so she wheeled herself to her door and called for help. One of the staff responded by shouting at her "Quit that yelling, don't you know people are trying to sleep here?" That night around 3am, she awoke and was having trouble breathing. She rang the buzzer for help and asked for a nurse. The nurse came in and she told her that she was having difficulty breathing. The nurse put a monitor on her finger, said "your oxygen is just fine" and promptly left offering no further assistance. The last week she was there, she began hallucinating, having panic attacks and had trouble communicating. They sent her to the emergency room, where she was treated for a possible UTI, dehydration and thrush. We brought her back to Old Jefferson Community Care Center and that's when they were informed that we had made an appointment with her ENT because she was extremely uncomfortable and needed to be seen. We were told by someone at the nurse's station that family does NOT make appointments, that they do and their driver was unavailable. We said we would take her and they replied "fine". We took her to her ENT, where he looked at her and refered her to her directly to her primary care doctor. Her doctor informed us that she was in the process of dying so we took her home to be surrounded by her loving, caring, adoring family as well as Cardinal hospice and Griswold caregivers who treated her as if she were family. She passed 4 days after returning home. It is unacceptable and horrifcally sad that the attitudes of indifference and the way she was treated as if she was an inconvenience was a stark comparison to the high quality of care that she recieved from skilled nursing. Had we known how she would be treated, we would NEVER have brought her here.