The Heritage at Northern Hills

NMC Daughter

Beautiful facility with friendly, loving staff. My mom will be 97 next month and has been at Heritage NH going into her 10th year; she first lived in Independent and then transitioned to Assisted. It has been a wonderful experience for her as well as her family knowing that the attentive, caring staff have got her back. In addition, they partner closely with the family member(s) to ensure quality of care. Can't say enough good things about this facility. I attribute her amazing age and health status to the excellent care she has received.

J.A.S.

We visited the assisted living at Heritage at Northern Hills. It's a beautiful facility. The staff was very nice and they acknowledge you. We cannot afford private pay for two years, and as soon as your funding is gone, you move, but I was very impressed. They have transportation for doctors' appointments. The staff member I met was very friendly and very easy to talk to. I met the administrative staff.

Caring91405750

I visited my mom in Northern Hills last November. The facility is very nice. The apartment wasn’t very large, but it was adequate for an older person. The kitchen was not very large and there wasn’t much counter space in the kitchenette. Also, it was far from the dining room and it was hard for her to walk down from the second floor. The cleanliness factor was very nice. The attitude of the staff was very good. They were very nice to her -- including the nurse. They had activities and they had a beauty shop, too, which she used. The food was okay, it wasn’t outstanding, but the dining facility was very nice. It was restaurant style. It was a good place.

Ryan5

This past weekend we went to visit my wife's Aunt and our old church. We spent much of early Sunday afternoon going from facility to facility (predominantly assisted living and nursing care homes) bringing baked goods and donating Christmas supplies. Another group is going back in a couple of weeks to help set-up the decorations.As such along the way we stopped at Northern Hills Retirement(where a number of the church members have parents or grandparents) and brought a bunch of pies and cookies. We were there for about half an hour and I walked around and had a nurse give me an impromptu tour. Overall the size of the place is fairly standard, the apartments are not overly expansive, but about the size of a decent apartment. Even though it was Sunday I could hear a vacuum running in another area of the facility, so cleanliness is important. The whole facility smelled fresh and clean. The residents were in good spirits (granted I don't know how much of that was because we brought pies and cookies) and seemed to be genuinely happy in general. One of the best things I saw was that a majority of the residents I saw had alert pendants so if they went off to do something and had an issue, it would be easy to call for help. Overall, it was a very nice facility that seemed to have a great atmosphere and happy residents.

joeybetz

I went to Iowa to visit my grandmother at her retirement community. I had no idea that she was living in complete luxury. The staff was very nice and really cared about each and every one of the residents. It is nice to know my grandmother is in good and responsible hands. She enjoys the experience very much from what I can gather. She is a huge fan of the Hawkeyes and watches every game they play. I enjoyed the lunch that I shared with her at the very nice dining hall, the food was excellent and it was obvious that the chef was very talented. The facility also welcomes her little dog "Artemis" which was a major selling point for her. She said it was a rarity in the industry. I would absolutely recommend this place if you are considering a retirement community. My grandmother really enjoys her time here as she should. A++

charlieboy1

My grandparents both lived in this facility for the last couple years of their lives. They participated in a variety of social activities such as bingo and cards. My grandfather was especially fond of the staff who would come to check on him every day and help him bathe when necessary. The staff was all very polite and supportive and promoted a happy and healthy environment. I spent time with many of the people living there aside from my grandparents. They all seemed to be relatively happy and satisfied. The inhabitants were free to come and go as they pleased and were not committed to their rooms, which was nice. It would have been nice to have more space for them outside to walk around and enjoy the weather. However, the outdoor area was acceptable. All meals were provided every day and this was a nice social gathering for everyone. The food options were satisfactory and even desirable to some.