My father is over at The Phoenix at Lake Lanier. He's not happy but he won't be happy anywhere because he's 95. He's over there for now and with this Covid mess, I think he's just going to have to stay where he is right now. He doesn't really understand the Covid thing, he said he's going to hire a lawyer to get him out of there and that it's getting ridiculous because he's just in his room and can't go anywhere. I tried to explain to him but he's just like many others.
I don't know the ratio of workers to residents there. I didn't get an answer of how many they were there. They have to take into account that some of the elderlies, especially my dad who's been used to being waited on by my step-father for 42 years, he doesn't want to wait for anything. It was immediately handed to him. Now that he's there, I know they can't be just there at someone's beck and call, so he just had wait for everything, but I'm just concerned about if he would have an accident, that it would be cleaned up. Or during shower time, my father said a staff told him they're going to come back but they never show up and he never saw him again. Of course I went talk to the staff about it and they tell me it's not true but I'm not there to see that.
He said he doesn't like the food, he doesn't eat much of anything and that he doesn't want anything, he wants fast-food. When I talked to people there when I came to visit, they said he eats lunch and dinner and he eats pretty well but then I get a different story from him. That he doesn't want it and he wants me to get him away from there.
His room there is basic. He didn't want me to bring a lot of things because he's in a wheelchair so he didn't want the room to get crowded because he couldn't move around. It's basic, just a 1-bedroom, open with a bathroom and closet. There's a little cubbyhole for a little dorm-type refrigerator. I said I'd get him one of those but he said no. He just sits in his room and watches TV. He doesn't want to go anywhere. Which is strange because he was always active with gardening his vegetables and fruit trees and he was always working outside with the cows here.
Facility seemed clean in the few times I went in there. The staff, some are really good while others seemed a little bored of what they do.
The Phoenix at Lake Lanier
Offers Assisted Living and Memory Care
8 Reviews
2601 Thompson, Gainesville, GA 30501
Call
(800) 385-2527
Reviews of The Phoenix at Lake Lanier
Assisted Living Reviews for The Phoenix at Lake Lanier
January 20, 2021
I am a friend or relative of a current/past resident
January 14, 2021
I am a friend or relative of a current/past resident
This is an amazing place! Staff was very nice and greeted. This one particular went above and beyond. There is an Asian guy who greeted me at the front desk. He was so sweet and kind to me. He addressed my problems and solved it. Management is good. They make sure everything is going smoothly especially during the pandemic.
Provider Response
Thank you so much for taking the time to leave us your feedback and for sharing your experience.
January 14, 2021
I visited this facility
The Phoenix at Lake Lanier was the best if you can afford it. It's like going to a grand hotel. It's got the best of everything, but it's very expensive. They have large, studio type apartments, and they looked very nice and very clean. They had all the recommended equipment. The staff were fantastic there. It's probably the grandest of any of them I've seen, it's also the most expensive. They've got a big walking area, they've got outside patios and covered tables. It's just a fantastic place.
October 09, 2020
I am a friend or relative of a current/past resident
The Phoenix at Lake Lanier is very, very nice. It's right on the lake. It's close to my home, and they came in under budget. The staff is so nice, kind, creative, and they know how to deal with people. My dad is in assisted living, and my mom is in memory care. The rooms are huge. They're 16x16 with two ample closets, and a gigantic bathroom. The food is better than some I've had, and it smelled really great. They have a nice variety, and my mom seems to love the food. They have activities every day, and a big movie theater, and they have two movies a day that they play in that. They have shuffleboard and Cornhole. They have an activities room with all sorts of things to do. They have activities for the memory care residents to do, creative things, and even exercise programs. You get a lot for your money.
Provider Response
Congratulations to team Phoenix at Lake Lanier , this testimony speaks to your dedication and compassion for the quality of life for all seniors.
July 24, 2019
I visited this facility
The Phoenix at Lake Lanier was very impressive. It's like a grand hotel. It's the most expensive of the ones I visited, but it's very nice and very well run.
December 28, 2018
I am a friend or relative of a current/past resident
My father stayed at The Phoenix at Lake Lanier. It was very clean. Everyone was very accommodating and friendly. We were very pleased with our entire experience. They always did what they said they were going to do and took good care of Dad. The meals were very good. My dad was in a private room with a big bathroom. It was all updated with beautiful tile and a walk-in shower. He had two really big closets and a pretty view of the lake. They had a big theater and movies every afternoon. There were recliners with cup holders and popcorn and soft serve ice cream all the time. They had exercise, bingo, arts and crafts, and day trips to restaurants and different places.
Memory Care Reviews for The Phoenix at Lake Lanier
August 21, 2021
I am a friend or relative of a current/past resident
My parents started in the assisted living of The Phoenix at Lake Lanier, but that did not work out, so they're now in the memory care area. I think the community is wonderful. It's aesthetically beautiful, and the staff is very caring. Even though I'm still constantly there a lot for them because they're still having a hard time transitioning, the staff not only takes care of them, they even asked me, "Are you OK? Is there anything that could get you?" So, I like the fact that they recognize that it's hard on us and they're being genuine.
Their room is small for them compared to the house that they came from, but my husband and I worked very hard bringing things of theirs into the room like we brought some of their furniture and that kind of thing. Any time there may have been an issue or there was something I brought up, they immediately took care of it. The building is clean, very well kept up, the lawn is taken care of.
Provider Response
Thank you for the kind words, Karen! We appreciate it! Please let us know if you have any other questions.
December 05, 2020
I visited this facility
The Phoenix at Lake Lanier was gorgeous. The staff was very nice, it was a very large facility, they have a lot of assisted living there, beautiful grounds, they have the ability to visit with their family inside, outside, and it was very hospitable. They had a large activity room, I met their activity director, plus some of the individuals that worked in the memory care. All through that facility it was very clean, people were very nice, I watched their interactions with the residents, and they were all very comfortable together. They were feeding them dinner because that was after work when I went by. Most of the residents were sitting in the dining room, the residents seemed to be enjoying the food, and it smelled good. It just wasn't right for our family at this time, but it would be perfect for someone that is not as late stage as my mom is in a hospice situation.
Provider Response
Kim, Thank you for taking the time to share your experience with us. We appreciate the feedback very much. We wish you and your family the very best. Please know we are here to help with any questions you may have.
Questions about The Phoenix at Lake Lanier
What ongoing training does the staff receive in dementia care?
All Phoenix employees receive ongoing dementia training to understand the behaviors and gain knowledge in redirection, prompting and queuing.
Describe the overall population of assisted living residents at The Phoenix at Lake Lanier. What is their average age? What are their favorite things to do?
Our residents are a great diverse group of people. Men compose about 40% and women 60%. The youngest resident is 62 and the oldest is 100. Our residents enjoy outings to various local eateries, shopping at Belk, Target, Walmart and many other department stores,. We also have a beautiful movie theatre, full bar for happy hour and library, huge porches with views of Lake Lanier. Themed Bingo games, crafts, a walking club, and a book club are enjoyed by many!
What programs or activities does The Phoenix at Lake Lanier offer to enrich residents' well-being?
We offer many different spiritual opportunities as well as support groups, daily exercise and lots of opportunities for social interaction with other residents, volunteers, and family members.
What places are near The Phoenix at Lake Lanier or within walking distance for assisted living residents to enjoy?
Our residents go shopping at many nearby stores like Publix, The Dollar Tree, Ingles, Rite Aid, Walmart, Belk, etc. They also go out to lunch on a weekly basis to places like Red Lobster, Texas Roadhouse, Chilies, as well as to special outings like the Butterfly museum, to look at Christmas lights, or the pumpkin patch!
What transportation services does The Phoenix at Lake Lanier offer to assisted living residents?
We have our own bus to take residents to doctor's appointments, shopping and many planned outings.
What makes the chef or dining program at The Phoenix at Lake Lanier exceptional? What kind of menu can assisted living residents expect?
We offer restaurant style dining complete with a wait staff and an always available menu. We also offer a variety of salads, fresh fruits and vegetables, as well as fish and various meats. We do monthly family luncheons and holiday meals and offer special diet provisions, sugar free desserts and an array of ice cream flavors that are always available.
What safety features or security measures does The Phoenix at Lake Lanier offer to assisted living residents?
Coded doors Concierge services from 8:30 am - 6:30 pm every day Security cameras Background checks that span nationwide on all employees/staff
How does The Phoenix at Lake Lanier keep residents' families informed about their loved ones?
We are always accessible by phone and email Should anything happen or if a concern arises, our staff will immediately reach out to the family Point of Contact to keep the abreast of the situation.
If The Phoenix at Lake Lanier accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We accept dogs and cats with no weight limit as long at the resident can manage the animal We offer an expansive covered back porch that overlooks Lake Lanier as well as other areas around the building where residents can walk and enjoy outdoor time with their families.
What ongoing senior care training does the staff receive?
We offer extensive Phoenix orientation training as well as ongoing dementia training for all of our staff: care, laundry and dining
What safety features or security measures does The Phoenix at Lake Lanier provide to protect residents who wander?
We offer a secure memory care neighborhood for those who are an elopement risk or need extensive cognitive support and redirection
What programs or activities does The Phoenix at Lake Lanier offer to keep residents engaged? How does the staff engage residents' long-term memories?
We have extensive calendars for both assisted living and memory care that incorporate the many dimensions of wellness: spiritual, emotional, physical, cognitive, social, and occupational We also offer memory boxes as conversation starters for memory care residents
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our Wellness Director assesses our residents on a quarterly basis unless there is something more urgent going on
What techniques does The Phoenix at Lake Lanier use to support memory care residents during mealtimes?
We are able to provide one on one feeding if necessary along with delicious and pleasing finger foods which enable the resident to remain independent when it comes to dining.
How does The Phoenix at Lake Lanier keep residents' families informed about their loved ones' health?
We call to inform the family if any changes are present with regard to their loved one's health and well-being.
Describe the neighborhood around The Phoenix at Lake Lanier. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
We are located on Lake Lanier, very quiet with no traffic noise
Is The Phoenix at Lake Lanier affiliated with a hospital if more care is needed?
Our residents would go to Northeast Georgia Medical Center in Gainesville if they needed hospital services
Costs for The Phoenix at Lake Lanier
Services and Amenities of The Phoenix at Lake Lanier
Costs
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $4200/month
- Memory Care Starting At: $5200/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Do Offer Companion Suites
- Studio Apartments
Dining options
- Dining Room Shared Meals
Features
- Resident Transportation
- Garden And Patio
Cleaning services
- Housekeeping
Languages
- English
General
- Pets: All Pets Allowed
Licenses
- State Licenses: 000268
About The Phoenix at Lake Lanier
The Phoenix at Lake Lanier offers premier independent living, assisted living and memory care with superior personalized care and a compassionate staff. Situated in Gainesville, Georgia but convenient to the Hall County communities, our state of the art facility offers luxury style accommodations with a comfortable, small-town feel. Phoenix Senior Living is a company built on love that spans generations, offers ideal assisted living options for seniors and specialized services for those diagnosed with Alzheimer’s and various forms of dementia. Phoenix Senior Living, whose leadership collectively has been serving seniors in the Southeast for more than 30 years, believes that transitioning into your new home at The Phoenix at Lake Lanier welcomes a new chapter in your life, where seniors can live as independently as they desire — a life where seniors Live, Love, Learn.
We at The Phoenix at Lake Lanier recognize that aging and memory loss can affect everyone differently. Our facilities and services are designed to meet each resident’s individual needs, organized and delivered by a team of trained, dedicated, and engaged associates. Our mission is to cultivate a nurturing community to serve seniors with the personalized care they deserve.
What Makes Us Special
The Phoenix at Lake Lanier wants every resident to live life to its fullest. Our community encourages purposeful living, individually tailored to complement each resident’s unique interests, life experience, and abilities.
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