Provider Response
Mopsy, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us. We look forward to hearing from you.
Offers Assisted Living and Memory Care
February 11, 2023
Provider Response
Mopsy, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us. We look forward to hearing from you.
September 16, 2022
Provider Response
Hi WIlliam - Thank you for your positive review. We appreciate the kind words and glad to see you had a nice visit.
March 16, 2022
Provider Response
Hi Robert, thank you so much for your positive comments about The Phoenix at Lake Lanier! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
January 20, 2021
January 14, 2021
Provider Response
Thank you so much for taking the time to leave us your feedback and for sharing your experience.
January 14, 2021
October 09, 2020
Provider Response
Congratulations to team Phoenix at Lake Lanier , this testimony speaks to your dedication and compassion for the quality of life for all seniors.
July 24, 2019
December 28, 2018
August 21, 2021
Provider Response
Thank you for the kind words, Karen! We appreciate it! Please let us know if you have any other questions.
December 05, 2020
Provider Response
Kim, Thank you for taking the time to share your experience with us. We appreciate the feedback very much. We wish you and your family the very best. Please know we are here to help with any questions you may have.
What ongoing training does the staff receive in dementia care?
All Phoenix employees receive ongoing dementia training to understand the behaviors and gain knowledge in redirection, prompting and queuing.
Describe the overall population of assisted living residents at The Phoenix at Lake Lanier. What is their average age? What are their favorite things to do?
Our residents are a great diverse group of people. Men compose about 40% and women 60%. The youngest resident is 62 and the oldest is 100. Our residents enjoy outings to various local eateries, shopping at Belk, Target, Walmart and many other department stores,. We also have a beautiful movie theatre, full bar for happy hour and library, huge porches with views of Lake Lanier. Themed Bingo games, crafts, a walking club, and a book club are enjoyed by many!
What programs or activities does The Phoenix at Lake Lanier offer to enrich residents' well-being?
We offer many different spiritual opportunities as well as support groups, daily exercise and lots of opportunities for social interaction with other residents, volunteers, and family members.
What places are near The Phoenix at Lake Lanier or within walking distance for assisted living residents to enjoy?
Our residents go shopping at many nearby stores like Publix, The Dollar Tree, Ingles, Rite Aid, Walmart, Belk, etc. They also go out to lunch on a weekly basis to places like Red Lobster, Texas Roadhouse, Chilies, as well as to special outings like the Butterfly museum, to look at Christmas lights, or the pumpkin patch!
What transportation services does The Phoenix at Lake Lanier offer to assisted living residents?
We have our own bus to take residents to doctor's appointments, shopping and many planned outings.
What makes the chef or dining program at The Phoenix at Lake Lanier exceptional? What kind of menu can assisted living residents expect?
We offer restaurant style dining complete with a wait staff and an always available menu. We also offer a variety of salads, fresh fruits and vegetables, as well as fish and various meats. We do monthly family luncheons and holiday meals and offer special diet provisions, sugar free desserts and an array of ice cream flavors that are always available.
What safety features or security measures does The Phoenix at Lake Lanier offer to assisted living residents?
Coded doors Concierge services from 8:30 am - 6:30 pm every day Security cameras Background checks that span nationwide on all employees/staff
How does The Phoenix at Lake Lanier keep residents' families informed about their loved ones?
We are always accessible by phone and email Should anything happen or if a concern arises, our staff will immediately reach out to the family Point of Contact to keep the abreast of the situation.
If The Phoenix at Lake Lanier accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We accept dogs and cats with no weight limit as long at the resident can manage the animal We offer an expansive covered back porch that overlooks Lake Lanier as well as other areas around the building where residents can walk and enjoy outdoor time with their families.
What ongoing senior care training does the staff receive?
We offer extensive Phoenix orientation training as well as ongoing dementia training for all of our staff: care, laundry and dining
What safety features or security measures does The Phoenix at Lake Lanier provide to protect residents who wander?
We offer a secure memory care neighborhood for those who are an elopement risk or need extensive cognitive support and redirection
What programs or activities does The Phoenix at Lake Lanier offer to keep residents engaged? How does the staff engage residents' long-term memories?
We have extensive calendars for both assisted living and memory care that incorporate the many dimensions of wellness: spiritual, emotional, physical, cognitive, social, and occupational We also offer memory boxes as conversation starters for memory care residents
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our Wellness Director assesses our residents on a quarterly basis unless there is something more urgent going on
What techniques does The Phoenix at Lake Lanier use to support memory care residents during mealtimes?
We are able to provide one on one feeding if necessary along with delicious and pleasing finger foods which enable the resident to remain independent when it comes to dining.
How does The Phoenix at Lake Lanier keep residents' families informed about their loved ones' health?
We call to inform the family if any changes are present with regard to their loved one's health and well-being.
Describe the neighborhood around The Phoenix at Lake Lanier. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
We are located on Lake Lanier, very quiet with no traffic noise
Is The Phoenix at Lake Lanier affiliated with a hospital if more care is needed?
Our residents would go to Northeast Georgia Medical Center in Gainesville if they needed hospital services
The Phoenix at Lake Lanier offers premier independent living, assisted living and memory care with superior personalized care and a compassionate staff. Situated in Gainesville, Georgia but convenient to the Hall County communities, our state of the art facility offers luxury style accommodations with a comfortable, small-town feel. Phoenix Senior Living is a company built on love that spans generations, offers ideal assisted living options for seniors and specialized services for those diagnosed with Alzheimer’s and various forms of dementia. Phoenix Senior Living, whose leadership collectively has been serving seniors in the Southeast for more than 30 years, believes that transitioning into your new home at The Phoenix at Lake Lanier welcomes a new chapter in your life, where seniors can live as independently as they desire — a life where seniors Live, Love, Learn.
We at The Phoenix at Lake Lanier recognize that aging and memory loss can affect everyone differently. Our facilities and services are designed to meet each resident’s individual needs, organized and delivered by a team of trained, dedicated, and engaged associates. Our mission is to cultivate a nurturing community to serve seniors with the personalized care they deserve.
The Phoenix at Lake Lanier wants every resident to live life to its fullest. Our community encourages purposeful living, individually tailored to complement each resident’s unique interests, life experience, and abilities.
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