The Phoenix at Lake Lanier

Offers Assisted Living and Memory Care

11 Reviews

$$$

2601 Thompson

Gainesville

30501

The Phoenix at Lake Lanier

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4.4 11

mopsy 2023-02-11 Very nice facility but the food is TERRIBLE. I wouldn’t not trust this facility in providing healthy , cooked correctly food Was pretty good when my Parent entered the faculty but now it’s garbage I am a friend or relative of a current/past resident

5 1 1

William 2022-09-16 I toured The Phoenix at Lake Lanier. It was a nice facility, with a lot of open space. I didn't care for some of the apartments though, they didn't have a kitchen. The staff did great. She was very accommodating, and showed me everything. Very good. There was a nice, big, dining area and they had an actual pub there so I thought that was pretty neat too. I know they have a movie theater. I know they had an activity sheet and everything that she gave me. Their food looked pretty good too. They looked like good menus. I visited this facility

5 5 1

Robert 2022-03-16 Location was incredibly important, and The Phoenix at Lake Lanier is located on the lake. They were able to have full assisted living care and aging in place, so they don't ever have to leave. The person that gave me the tour was very knowledgeable and compassionate. She was focused on informing me and educating me about the process, more than selling me on the location. The rooms were clean and bright. They looked well-kept. The entire facility looked like it was relatively new and had been well-maintained. I liked that. They have games, movies, book clubs, field trips, and exercise. Basically anything under the sun you can imagine, they have it. The people that I met there as well, I thought they were all very helpful and kind. They apepared very interested in the process. They're not just selling me on the place, but gave me information about the entire process of picking a place, which I thought was important. It was very much set off of the main road. It was surrounded by a wooded area and overlooked a lake. I visited this facility

5 5 1

Audrey 2021-01-20 My father is over at The Phoenix at Lake Lanier. He's not happy but he won't be happy anywhere because he's 95. He's over there for now and with this Covid mess, I think he's just going to have to stay where he is right now. He doesn't really understand the Covid thing, he said he's going to hire a lawyer to get him out of there and that it's getting ridiculous because he's just in his room and can't go anywhere. I tried to explain to him but he's just like many others. I don't know the ratio of workers to residents there. I didn't get an answer of how many they were there. They have to take into account that some of the elderlies, especially my dad who's been used to being waited on by my step-father for 42 years, he doesn't want to wait for anything. It was immediately handed to him. Now that he's there, I know they can't be just there at someone's beck and call, so he just had wait for everything, but I'm just concerned about if he would have an accident, that it would be cleaned up. Or during shower time, my father said a staff told him they're going to come back but they never show up and he never saw him again. Of course I went talk to the staff about it and they tell me it's not true but I'm not there to see that. He said he doesn't like the food, he doesn't eat much of anything and that he doesn't want anything, he wants fast-food. When I talked to people there when I came to visit, they said he eats lunch and dinner and he eats pretty well but then I get a different story from him. That he doesn't want it and he wants me to get him away from there. His room there is basic. He didn't want me to bring a lot of things because he's in a wheelchair so he didn't want the room to get crowded because he couldn't move around. It's basic, just a 1-bedroom, open with a bathroom and closet. There's a little cubbyhole for a little dorm-type refrigerator. I said I'd get him one of those but he said no. He just sits in his room and watches TV. He doesn't want to go anywhere. Which is strange because he was always active with gardening his vegetables and fruit trees and he was always working outside with the cows here. Facility seemed clean in the few times I went in there. The staff, some are really good while others seemed a little bored of what they do. I am a friend or relative of a current/past resident

5 4 1

TheTurk 2021-01-14 This is an amazing place! Staff was very nice and greeted. This one particular went above and beyond. There is an Asian guy who greeted me at the front desk. He was so sweet and kind to me. He addressed my problems and solved it. Management is good. They make sure everything is going smoothly especially during the pandemic. I am a friend or relative of a current/past resident

5 5 1

Daniel 2021-01-14 The Phoenix at Lake Lanier was the best if you can afford it. It's like going to a grand hotel. It's got the best of everything, but it's very expensive. They have large, studio type apartments, and they looked very nice and very clean. They had all the recommended equipment. The staff were fantastic there. It's probably the grandest of any of them I've seen, it's also the most expensive. They've got a big walking area, they've got outside patios and covered tables. It's just a fantastic place. I visited this facility

5 5 1

Cindy 2020-10-09 The Phoenix at Lake Lanier is very, very nice. It's right on the lake. It's close to my home, and they came in under budget. The staff is so nice, kind, creative, and they know how to deal with people. My dad is in assisted living, and my mom is in memory care. The rooms are huge. They're 16x16 with two ample closets, and a gigantic bathroom. The food is better than some I've had, and it smelled really great. They have a nice variety, and my mom seems to love the food. They have activities every day, and a big movie theater, and they have two movies a day that they play in that. They have shuffleboard and Cornhole. They have an activities room with all sorts of things to do. They have activities for the memory care residents to do, creative things, and even exercise programs. You get a lot for your money. I am a friend or relative of a current/past resident

5 5 1

Kathleen 2019-07-24 The Phoenix at Lake Lanier was very impressive. It's like a grand hotel. It's the most expensive of the ones I visited, but it's very nice and very well run. I visited this facility

5 5 1

LM 2018-12-28 My father stayed at The Phoenix at Lake Lanier. It was very clean. Everyone was very accommodating and friendly. We were very pleased with our entire experience. They always did what they said they were going to do and took good care of Dad. The meals were very good. My dad was in a private room with a big bathroom. It was all updated with beautiful tile and a walk-in shower. He had two really big closets and a pretty view of the lake. They had a big theater and movies every afternoon. There were recliners with cup holders and popcorn and soft serve ice cream all the time. They had exercise, bingo, arts and crafts, and day trips to restaurants and different places. I am a friend or relative of a current/past resident

5 5 1

Karen 2021-08-21 My parents started in the assisted living of The Phoenix at Lake Lanier, but that did not work out, so they're now in the memory care area. I think the community is wonderful. It's aesthetically beautiful, and the staff is very caring. Even though I'm still constantly there a lot for them because they're still having a hard time transitioning, the staff not only takes care of them, they even asked me, "Are you OK? Is there anything that could get you?" So, I like the fact that they recognize that it's hard on us and they're being genuine. Their room is small for them compared to the house that they came from, but my husband and I worked very hard bringing things of theirs into the room like we brought some of their furniture and that kind of thing. Any time there may have been an issue or there was something I brought up, they immediately took care of it. The building is clean, very well kept up, the lawn is taken care of. I am a friend or relative of a current/past resident

5 4 1

Kim 2020-12-05 The Phoenix at Lake Lanier was gorgeous. The staff was very nice, it was a very large facility, they have a lot of assisted living there, beautiful grounds, they have the ability to visit with their family inside, outside, and it was very hospitable. They had a large activity room, I met their activity director, plus some of the individuals that worked in the memory care. All through that facility it was very clean, people were very nice, I watched their interactions with the residents, and they were all very comfortable together. They were feeding them dinner because that was after work when I went by. Most of the residents were sitting in the dining room, the residents seemed to be enjoying the food, and it smelled good. It just wasn't right for our family at this time, but it would be perfect for someone that is not as late stage as my mom is in a hospice situation. I visited this facility

5 4 1

2601 Thompson, Gainesville, GA 30501

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The Phoenix at Lake Lanier (800) 385-2527

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Reviews of The Phoenix at Lake Lanier

11 Reviews Write a review

Food

(6 Reviews)

Staff

(11 Reviews)

Facility

(10 Reviews)

Activities

(4 Reviews)

Value

(5 Reviews)

Assisted Living Reviews for The Phoenix at Lake Lanier

February 11, 2023

By mopsy

I am a friend or relative of a current/past resident

Very nice facility but the food is TERRIBLE. I wouldn’t not trust this facility in providing healthy , cooked correctly food Was pretty good when my Parent entered the faculty but now it’s garbage

Provider Response

Mopsy, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us. We look forward to hearing from you.

September 16, 2022

By William

I visited this facility

I toured The Phoenix at Lake Lanier. It was a nice facility, with a lot of open space. I didn't care for some of the apartments though, they didn't have a kitchen. The staff did great. She was very accommodating, and showed me everything. Very good. There was a nice, big, dining area and they had an actual pub there so I thought that was pretty neat too. I know they have a movie theater. I know they had an activity sheet and everything that she gave me. Their food looked pretty good too. They looked like good menus.

Provider Response

Hi WIlliam - Thank you for your positive review. We appreciate the kind words and glad to see you had a nice visit.

March 16, 2022

By Robert

I visited this facility

Location was incredibly important, and The Phoenix at Lake Lanier is located on the lake. They were able to have full assisted living care and aging in place, so they don't ever have to leave. The person that gave me the tour was very knowledgeable and compassionate. She was focused on informing me and educating me about the process, more than selling me on the location. The rooms were clean and bright. They looked well-kept. The entire facility looked like it was relatively new and had been well-maintained. I liked that. They have games, movies, book clubs, field trips, and exercise. Basically anything under the sun you can imagine, they have it. The people that I met there as well, I thought they were all very helpful and kind. They apepared very interested in the process. They're not just selling me on the place, but gave me information about the entire process of picking a place, which I thought was important. It was very much set off of the main road. It was surrounded by a wooded area and overlooked a lake.

Provider Response

Hi Robert, thank you so much for your positive comments about The Phoenix at Lake Lanier! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 20, 2021

By Audrey

I am a friend or relative of a current/past resident

My father is over at The Phoenix at Lake Lanier. He's not happy but he won't be happy anywhere because he's 95. He's over there for now and with this Covid mess, I think he's just going to have to stay where he is right now. He doesn't really understand the Covid thing, he said he's going to hire a lawyer to get him out of there and that it's getting ridiculous because he's just in his room and can't go anywhere. I tried to explain to him but he's just like many others. I don't know the ratio of workers to residents there. I didn't get an answer of how many they were there. They have to take into account that some of the elderlies, especially my dad who's been used to being waited on by my step-father for 42 years, he doesn't want to wait for anything. It was immediately handed to him. Now that he's there, I know they can't be just there at someone's beck and call, so he just had wait for everything, but I'm just concerned about if he would have an accident, that it would be cleaned up. Or during shower time, my father said a staff told him they're going to come back but they never show up and he never saw him again. Of course I went talk to the staff about it and they tell me it's not true but I'm not there to see that. He said he doesn't like the food, he doesn't eat much of anything and that he doesn't want anything, he wants fast-food. When I talked to people there when I came to visit, they said he eats lunch and dinner and he eats pretty well but then I get a different story from him. That he doesn't want it and he wants me to get him away from there. His room there is basic. He didn't want me to bring a lot of things because he's in a wheelchair so he didn't want the room to get crowded because he couldn't move around. It's basic, just a 1-bedroom, open with a bathroom and closet. There's a little cubbyhole for a little dorm-type refrigerator. I said I'd get him one of those but he said no. He just sits in his room and watches TV. He doesn't want to go anywhere. Which is strange because he was always active with gardening his vegetables and fruit trees and he was always working outside with the cows here. Facility seemed clean in the few times I went in there. The staff, some are really good while others seemed a little bored of what they do.

January 14, 2021

By TheTurk

I am a friend or relative of a current/past resident

This is an amazing place! Staff was very nice and greeted. This one particular went above and beyond. There is an Asian guy who greeted me at the front desk. He was so sweet and kind to me. He addressed my problems and solved it. Management is good. They make sure everything is going smoothly especially during the pandemic.

Provider Response

Thank you so much for taking the time to leave us your feedback and for sharing your experience.

January 14, 2021

By Daniel

I visited this facility

The Phoenix at Lake Lanier was the best if you can afford it. It's like going to a grand hotel. It's got the best of everything, but it's very expensive. They have large, studio type apartments, and they looked very nice and very clean. They had all the recommended equipment. The staff were fantastic there. It's probably the grandest of any of them I've seen, it's also the most expensive. They've got a big walking area, they've got outside patios and covered tables. It's just a fantastic place.

October 09, 2020

By Cindy

I am a friend or relative of a current/past resident

The Phoenix at Lake Lanier is very, very nice. It's right on the lake. It's close to my home, and they came in under budget. The staff is so nice, kind, creative, and they know how to deal with people. My dad is in assisted living, and my mom is in memory care. The rooms are huge. They're 16x16 with two ample closets, and a gigantic bathroom. The food is better than some I've had, and it smelled really great. They have a nice variety, and my mom seems to love the food. They have activities every day, and a big movie theater, and they have two movies a day that they play in that. They have shuffleboard and Cornhole. They have an activities room with all sorts of things to do. They have activities for the memory care residents to do, creative things, and even exercise programs. You get a lot for your money.

Provider Response

Congratulations to team Phoenix at Lake Lanier , this testimony speaks to your dedication and compassion for the quality of life for all seniors.

July 24, 2019

By Kathleen

I visited this facility

The Phoenix at Lake Lanier was very impressive. It's like a grand hotel. It's the most expensive of the ones I visited, but it's very nice and very well run.

December 28, 2018

By LM

I am a friend or relative of a current/past resident

My father stayed at The Phoenix at Lake Lanier. It was very clean. Everyone was very accommodating and friendly. We were very pleased with our entire experience. They always did what they said they were going to do and took good care of Dad. The meals were very good. My dad was in a private room with a big bathroom. It was all updated with beautiful tile and a walk-in shower. He had two really big closets and a pretty view of the lake. They had a big theater and movies every afternoon. There were recliners with cup holders and popcorn and soft serve ice cream all the time. They had exercise, bingo, arts and crafts, and day trips to restaurants and different places.

See all Assisted Living reviews (9)

Memory Care Reviews for The Phoenix at Lake Lanier

August 21, 2021

By Karen

I am a friend or relative of a current/past resident

My parents started in the assisted living of The Phoenix at Lake Lanier, but that did not work out, so they're now in the memory care area. I think the community is wonderful. It's aesthetically beautiful, and the staff is very caring. Even though I'm still constantly there a lot for them because they're still having a hard time transitioning, the staff not only takes care of them, they even asked me, "Are you OK? Is there anything that could get you?" So, I like the fact that they recognize that it's hard on us and they're being genuine. Their room is small for them compared to the house that they came from, but my husband and I worked very hard bringing things of theirs into the room like we brought some of their furniture and that kind of thing. Any time there may have been an issue or there was something I brought up, they immediately took care of it. The building is clean, very well kept up, the lawn is taken care of.

Provider Response

Thank you for the kind words, Karen! We appreciate it! Please let us know if you have any other questions.

December 05, 2020

By Kim

I visited this facility

The Phoenix at Lake Lanier was gorgeous. The staff was very nice, it was a very large facility, they have a lot of assisted living there, beautiful grounds, they have the ability to visit with their family inside, outside, and it was very hospitable. They had a large activity room, I met their activity director, plus some of the individuals that worked in the memory care. All through that facility it was very clean, people were very nice, I watched their interactions with the residents, and they were all very comfortable together. They were feeding them dinner because that was after work when I went by. Most of the residents were sitting in the dining room, the residents seemed to be enjoying the food, and it smelled good. It just wasn't right for our family at this time, but it would be perfect for someone that is not as late stage as my mom is in a hospice situation.

Provider Response

Kim, Thank you for taking the time to share your experience with us. We appreciate the feedback very much. We wish you and your family the very best. Please know we are here to help with any questions you may have.

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Questions about The Phoenix at Lake Lanier

What ongoing training does the staff receive in dementia care?

All Phoenix employees receive ongoing dementia training to understand the behaviors and gain knowledge in redirection, prompting and queuing.

Describe the overall population of assisted living residents at The Phoenix at Lake Lanier. What is their average age? What are their favorite things to do?

Our residents are a great diverse group of people. Men compose about 40% and women 60%. The youngest resident is 62 and the oldest is 100. Our residents enjoy outings to various local eateries, shopping at Belk, Target, Walmart and many other department stores,. We also have a beautiful movie theatre, full bar for happy hour and library, huge porches with views of Lake Lanier. Themed Bingo games, crafts, a walking club, and a book club are enjoyed by many!

What programs or activities does The Phoenix at Lake Lanier offer to enrich residents' well-being?

We offer many different spiritual opportunities as well as support groups, daily exercise and lots of opportunities for social interaction with other residents, volunteers, and family members.

What places are near The Phoenix at Lake Lanier or within walking distance for assisted living residents to enjoy?

Our residents go shopping at many nearby stores like Publix, The Dollar Tree, Ingles, Rite Aid, Walmart, Belk, etc. They also go out to lunch on a weekly basis to places like Red Lobster, Texas Roadhouse, Chilies, as well as to special outings like the Butterfly museum, to look at Christmas lights, or the pumpkin patch!

What transportation services does The Phoenix at Lake Lanier offer to assisted living residents?

We have our own bus to take residents to doctor's appointments, shopping and many planned outings.

What makes the chef or dining program at The Phoenix at Lake Lanier exceptional? What kind of menu can assisted living residents expect?

We offer restaurant style dining complete with a wait staff and an always available menu. We also offer a variety of salads, fresh fruits and vegetables, as well as fish and various meats. We do monthly family luncheons and holiday meals and offer special diet provisions, sugar free desserts and an array of ice cream flavors that are always available.

What safety features or security measures does The Phoenix at Lake Lanier offer to assisted living residents?

Coded doors Concierge services from 8:30 am - 6:30 pm every day Security cameras Background checks that span nationwide on all employees/staff

How does The Phoenix at Lake Lanier keep residents' families informed about their loved ones?

We are always accessible by phone and email Should anything happen or if a concern arises, our staff will immediately reach out to the family Point of Contact to keep the abreast of the situation.

If The Phoenix at Lake Lanier accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We accept dogs and cats with no weight limit as long at the resident can manage the animal We offer an expansive covered back porch that overlooks Lake Lanier as well as other areas around the building where residents can walk and enjoy outdoor time with their families.

What ongoing senior care training does the staff receive?

We offer extensive Phoenix orientation training as well as ongoing dementia training for all of our staff: care, laundry and dining

What safety features or security measures does The Phoenix at Lake Lanier provide to protect residents who wander?

We offer a secure memory care neighborhood for those who are an elopement risk or need extensive cognitive support and redirection

What programs or activities does The Phoenix at Lake Lanier offer to keep residents engaged? How does the staff engage residents' long-term memories?

We have extensive calendars for both assisted living and memory care that incorporate the many dimensions of wellness: spiritual, emotional, physical, cognitive, social, and occupational We also offer memory boxes as conversation starters for memory care residents

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our Wellness Director assesses our residents on a quarterly basis unless there is something more urgent going on

What techniques does The Phoenix at Lake Lanier use to support memory care residents during mealtimes?

We are able to provide one on one feeding if necessary along with delicious and pleasing finger foods which enable the resident to remain independent when it comes to dining.

How does The Phoenix at Lake Lanier keep residents' families informed about their loved ones' health?

We call to inform the family if any changes are present with regard to their loved one's health and well-being.

Describe the neighborhood around The Phoenix at Lake Lanier. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

We are located on Lake Lanier, very quiet with no traffic noise

Is The Phoenix at Lake Lanier affiliated with a hospital if more care is needed?

Our residents would go to Northeast Georgia Medical Center in Gainesville if they needed hospital services

Costs for The Phoenix at Lake Lanier

Cost of Assisted Living

Starting Price

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Cost of Memory Care

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Services and Amenities of The Phoenix at Lake Lanier

Costs

Rent Plus Care Fees
Entry Fee
Assisted Living Starting At: $4200/month
Memory Care Starting At: $5200/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: We Do Offer Companion Suites
Studio Apartments

Dining options

Dining Room Shared Meals

Features

Resident Transportation
Garden And Patio

Cleaning services

Housekeeping

Languages

English

General

Pets: All Pets Allowed

Licenses

State Licenses: 000268

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About The Phoenix at Lake Lanier

The Phoenix at Lake Lanier offers premier independent living, assisted living and memory care with superior personalized care and a compassionate staff. Situated in Gainesville, Georgia but convenient to the Hall County communities, our state of the art facility offers luxury style accommodations with a comfortable, small-town feel. Phoenix Senior Living is a company built on love that spans generations, offers ideal assisted living options for seniors and specialized services for those diagnosed with Alzheimer’s and various forms of dementia. Phoenix Senior Living, whose leadership collectively has been serving seniors in the Southeast for more than 30 years, believes that transitioning into your new home at The Phoenix at Lake Lanier welcomes a new chapter in your life, where seniors can live as independently as they desire — a life where seniors Live, Love, Learn.

We at The Phoenix at Lake Lanier recognize that aging and memory loss can affect everyone differently. Our facilities and services are designed to meet each resident’s individual needs, organized and delivered by a team of trained, dedicated, and engaged associates. Our mission is to cultivate a nurturing community to serve seniors with the personalized care they deserve.

What Makes Us Special

The Phoenix at Lake Lanier wants every resident to live life to its fullest. Our community encourages purposeful living, individually tailored to complement each resident’s unique interests, life experience, and abilities.

The Phoenix at Lake Lanier

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Assisted Living Reviews for The Phoenix at Lake Lanier

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