PruittHealth - Spring Valley

DDinGA

My mother was transferred to Spring Valley for "rehab" to help regain strength after hospitalization. She has been there over a week with no shower and was told that it was night shift's responsibility when she asked for help. She was told that she can have either a wheelchair or a dining chair to sit in when in the room. The response time when using the call button is so long that she in incontinent. She is unstable and they will not give her a walker. None of the staff ever seems to know what is going on and put me on hold for extended times, often in excess of 10 minutes. The food is not in line with her dietary restrictions. I live too far away to go there regularly. This place is a nightmare! She seems to be in worse shape now than when admitted.

Robert

My mom’s room in Spring Valley is really small. There’s usually 2 people to a room, but they only have one chair for visitors. They have their wheelchairs and all kinds of things cluttered inside the room which makes it even smaller. When two people go to visit, one person has to stand up because there’s not enough room. The portions are very small. All their meat is grounded, and it usually comes out pretty cold. They have a TV room, but aside from that, there aren’t any other activities. There are 2 nurses on each shift, and the rest are aides. Honestly, I have heard vulgar language, and they try to pass their duties off to each other and argue about whose duty it is to do what there.