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Rockdale Healthcare Center

1510 Renaissance Dr Ne, Conyers, GA 30012

(800) 558-0653 (Call a Family Advisor)

3.08

(25 reviews)

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Reviews of Rockdale Healthcare Center in Conyers, Georgia

3.08

(25 reviews)

  • Facility

    1.9

  • Staff

    2.3

  • Food

    2.3

  • Activities

    1.3

  • Value

    1.9

Angry daughter

1

January 11, 2024

I visited this facility

Horrible place. Nothing good to say about it all. As of last night just about every room in the place is isolated. Trash running over in patient rooms. Short staffed. Patients are not receiving proper care. Laying in soiled diapers for hours. Quneenie is the worst nurse there. They won't fire anybody because they are already Short staffed. Food is absolutely disgusting.

ho

1

April 19, 2023

I am/was a resident of this facility

Rooms should have deep cleaning, not temp controlled, some of the staff are rude, more rude ones than nice ones. You do not have any activities. You lie in be bed until 1:30 pm some days. You do not get PT some weeks. The food is not good, I see they were rated a 59U several weeks ago. I think someone should see about the patients that cannot help themselves. I cannot believe that someone does not care about these people

mw0916

4

October 22, 2022

I am a friend or relative of a current/past resident

My mom has been undergoing PT at RHC and so far everything has been very good. Starting out with Tammy in Admissions very nice and informative. Nurse Jameika is very kind and helpful. CNA Melissa...OMG she is phenomenal!!! She really takes very good care of her patients. Cynthia and Authrine are very good too. The cafeteria staff feeds them very good food 👌 The only negative is during the day it takes too long for staff to respond to the patient service call even after light flashing for a very long time. Please hire more staff and recommend checking on patients at least every hour. The patient rooms need a little paint touch-up on the walls. Another suggestion is to maybe have recliner sleep chairs for family to stay overnight if needed. I think Physical Therapy could be twice a day one in the room and one with equipment in PT room

debdef24

1

November 17, 2021

I am a friend or relative of a current/past resident

My dad was at Rockdale and it was so bad we transferred him to another facility. He was absolutely miserable as several staff members made his life absolutely miserable. His primary CNA who worked the day shift during the week made it her mission to make his life as miserable as possible. She was rude, crude, and just completely lacked any compassion whatsoever. Whenever my dad needed anything, he would intentionally wait until the shift change because he was afraid to ask her for anything. I should add that he was not allowed to get out of bed by himself and he was completely dependent on others for just about everything. He was afraid of repercussions, so he asked me to wait until he was out of the facility before I complained. He just got transferred out today, thank GOD! He also was completely neglected on the weekends, particularly the past 2 Sundays. He was literally ignored on November 7th for the ENTIRE day. I tried to call to ask for help and no one answered. The same thing happened the following Sunday (yesterday) so I called and someone actually answered. I politely asked if they would check on him (I didn't want him to be forgotten again) After that call, a CNA stormed into my dad's room and yelled and berated him because I called. She told him to wait his turn (he had been waiting for half the day at that point) and left. A few minutes later a nurse unleashed her fury at him and yelled at him some more and made him wait 2 more hours. DO NOT send your loved one here!!!!! Do not be fooled by their good Medicare rating. The facility is run down and the care is abysmal.

cathyw59

1

August 24, 2021

I am a friend or relative of a current/past resident

I had my mom there. Some of the people, nurses and staff was good…. Some wasn’t. One person on 2 shift was feeding her too fast. They let the phone ring forever before answering.. Rosemary was very good , Susan in front desk was very good….having thephy only a little bit a day and none on the weekend… when she got back at her own place she really blossomed done good…I rate this place 1….

jobine

1

August 28, 2020

I am a friend or relative of a current/past resident

Do not take anyone you know to this horrible place!!!!!! Nothing good about it.

hlovin

5

December 18, 2018

I am a friend or relative of a current/past resident

I can only say great things about Rockdale Health Care Center. My dad spent three weeks in rehab. All the staff and management was so kind and caring. I would highly recommend this facility.

brow3010

2

September 22, 2017

I am a friend or relative of a current/past resident

Not the worst but a far cry from what your paying for. My biggest complaint is that they room patients of different levels together. They put a hospice patient in with my Mother in law. We had to witness her passing. It was stressful for everyone and totally unnecessary. They are slow to respond to patient calls. They work their staff back to back 16 hour shifts. The rehab staff lied on our discharge papers as to her ability to stand and & walk. They conveniently lost her anti-depressant medication including the refill they ordered to replace it with.

HJ210A

4

July 13, 2017

I visited this facility

My stay here was ok. The therapy was hard work but very good. The meals were good but the variety could have been better. It is a very clean facility. The nursing staff was very good, great customer service. They offered fabulous activities to keep me busy. I would recommend this facility to my loved ones.

Cbbean

2

January 23, 2017

I am a friend or relative of a current/past resident

My relative spent three days at this facility, the worst in her entire life of illness. The was uncaring, no urgency and unprofessional. Luckily we visited my relative regularly and had to give instruction to take to the ER immediately to save a life. The nurse manager though was very helpful .. though off site, gave the right directive and thus save a life. Much to be desired from these guys...will not and cannot recommend for your loved ones

Ashcruz

1

November 17, 2016

I am a friend or relative of a current/past resident

Please do it send your loved ones here. They did not take care of my grandfather here. The facility is not clean. We had trouble the entire time with his stuff 'missing'. He was neglected and left soiled for hours. He'd call for help and they didn't come until 1.5 hrs. The nurses are rude. "I'm here for my job. Not to make friends with you. So don't bother me."

VisitingFriend

2

August 29, 2016

I visited this facility

I visited a friend here a couple of days ago. The place is old and dingy, residents were wandering aimlessly in the halls, people moaning etc. My friend was drinking water from a styrofoam cup that was three days old (it had the date and time written on it from when it was last tended to). I went to ask for a fresh cup and the staff seemed clueless about how to take care of that. I got the same reaction when I asked for a battery for the wall clock. Her dirty clothes were scattered on the floor. Her bed mattress was worn and no longer offered good support. I wasn't impressed.

Stacey150020

2

July 1, 2016

I am a friend or relative of a resident

I don't care for Rockdale Healthcare Center that much. There's not enough staff to take care of the people they have there. The room is decent and of a good size. They don't communicate very well, and they don't give Mom the right kind of food. They have some activities there. The CNAs are very nice and kind people.

JScott16

5

May 13, 2016

I am/was a resident of this facility

Rockdale Healthcare Center provided quality care, as well as treated my mother as if she was their own family member. My mom came in with a fractured shoulder and was in a lot of pain. The therapy staff worked with her diligently and patiently, and now my mom is doing great. The nursing staff was also excellent. They were very friendly, punctual, and caring. The leadership was great. I want to thank everyone at Rockdale Healthcare Center for all your love, care, and professionalism. I would recommend this facility to my friends and family without a doubt.

LGib213

4

March 28, 2016

I am/was a resident of this facility

I was resident for rehab at this facility. I was satisfied with my care. The quality of the therapy was good. The food was acceptable. The facility was clean and the care was great. The leadership at the facility was excellent. I really enjoyed the rehan graduation ceremony. I would recommend it to others.

willyw411p

5

March 28, 2016

I am/was a resident of this facility

I was satisfied with my stay and the care was good. My only suggestion is to do an uplift on some of the furniture. The staff was knowledgeable and competent with their jobs. The meals were appealing. Overall, the facility is clean and I like the way it was cleaned daily. The nursing staff was professional, cordial, and pleasant. I would rate the customer service to be friendly, caring, and attentive to the patients needs. I think the leadership is also friendly, caring, and has excellent teamwork. The rehab graduation was excellent. A friend recommended me to the facility and I will most definitely recommend it to others.

BP244A

5

March 28, 2016

I am/was a resident of this facility

I was a resident at this facility and was very satisfied with my stay. The quality of the therapy was excellent. The meals were acceptable, I didn't eat in the dining room because my husband was usually here during my mealtimes. I was satisfied with the cleanliness of the facility. The nursing care was good. Customer service was also great, very friendly and caring. The rehab graduation was a huge surprise and I really enjoyed it. I would recommend this facility to all my friends and relatives.

WE250A

4

March 28, 2016

I am/was a resident of this facility

I was a resident at this facility for short term rehab. The therapy staff was very professional and helpful. Only complaint was that the meals were usually luke warm, not hot. The facility was very clean and the nursing staff was very knowledgeable. The rehab graduation was very good. I would recommend this facility to others.

RW211P

5

March 28, 2016

I am/was a resident of this facility

I was a resident at this facility and was very satisfied with my stay. The therapy staff was competent and knowledgeable. The meals were good. The facility was clean and the quality of care was excellent. The facility provided opportunities for family involvement and education before discharge. The customer service was great. Overall, I would recommend this facility to my friends and family.

skj249

5

March 28, 2016

I am/was a resident of this facility

I was a resident at this facility for rehab. The PT and OT were excellent. The meals were somewhat acceptable. Nursing staff was excellent. Very competent and knowledgeable. Customer service was excellent. The staff was friendly and caring. I would recommend this facilities to my friends and relatives.

My daughter's care

5

January 26, 2016

I am a friend or relative of resident

My daughter was here for rehab and we had a wonderful stay. I visited many other nursing facilities and was very impressed with the cleanliness so I decided to give them a try! I can't say enough about the staff in the front office and the entire facility. Everyone was cheerful, pleasant, professional, caring and compassionate! The care was the greatest- from the CNA, to the nurse, to the therapist! The concierge took personal responsibility for making sure she felt comfortable- especially with the spa! We had a meeting to go over her progress and a graduation ceremony upon discharge- I mean, who does that?! It was fantastic and uplifting! Thank you for taking such good care of us while in your facility!

Ricjar

5

October 29, 2015

I am/was a resident of this facility

People were very courteous, the facility is very clean, the food was half decent. All of the staff was wonderful. The rehab was marvelous. I would certainly recommend this facility to others.

Sensitivity

1

June 11, 2015

I am a friend or relative of resident

My mother, 82 years old, recently had back surgery. Complications arose after her surgery in the hospital. Due to the necessity to move my mother out of the hospital and after research, we chose Rockdale Healthcare Center as a facility for rehabilitation and recovery. Below is a list of my concerns/complaints - Mocking my mother about her discomfort and pain. While crying when she was put in a sling, they mocked her crying and made fun of her. (This violates the patient's right to be treated with dignity and respect) - Using a sling which per my understanding of post-op back surgery care is contraindicated and may inhibit her recovery. I am unsure if this was authorized by the facility physician. - I am very uncertain at this point if my mother even received the proper care for her medical issues. We will transfer my mother to another facility for additional care on June 12, 2015. Although she will be transferred to another facility and my complaint will not affect the care for her, I am deeply concerned about the quality of care for the patients that remain at Rockdale Healthcare Center. I have contacted several governmental agencies and have filed formal complaint strongly encouraging them to investigate this facility and initiate mandatory recurring sensitivity training for the staff. Every person has the right to be treated with dignity and respect!

noway

1

January 16, 2015

I visited this facility

My dad was sent here from the hospital he is a severe diabetic with renal failure. He was there for a week before he was ever given any insulin or even had his sugar checked we didn't know this was not being done when I asked we were told that is was being done so i kept asking my dad and he kept saying no. So I went and questioned them again and was told that it wasn't in his orders that he was a diabetic or needed insulin. Then the nurse and another employee got into an argument right in front of me about something else so I had too interrupt them and told the nurse he WAS a diabetic and she had better check his orders again. Well then she came back and said Oh yes we found them. DUH!!! He goes to dialysis has renal failure and you didn't know he was diabetic. He was then sent to the hospital again and when we came to get his stuff his leather coat 3 pair of pajama's and his housecoat were all "missing". I would not recommend this place at all.

Bishedward

5

April 12, 2014

I am a friend or relative of a resident

My husband is at Conyers (Rockdale Health Care Center). It's a good rehab, and they are really working great with him, but it's just that he is in a room with another patient with a broken neck, and that is just depressing for my husband, although he gets along with anybody fairly well. The food and the people are great. The place is clean. They have a lot of long-term care people there. I love the place, and I'm glad the hospital took him there.

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Services and Amenities of Rockdale Healthcare Center in Conyers, Georgia

General

  • Resident Capacity: 102

Medicare

  • Health

    2.0

  • Overall

    3.0

  • Quality

    5.0

  • Staff

    3.0

Medicare Provider Number: 115670
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Rockdale Healthcare Center in Conyers, Georgia

Map of Rockdale Healthcare Center

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Rockdale Healthcare Center

1510 Renaissance Dr Ne, Conyers, GA 30012

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