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Anderson Mill Health and Rehabilitation Center

2130 Anderson Mill Rd, Austell, GA 30106

(800) 558-0653 (Caring Family Advisor™)

2.37

(29 reviews)

Offers Nursing Homes

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Reviews of Anderson Mill Health and Rehabilitation Center in Austell, Georgia

2.37

(29 reviews)

  • Facility

    2.5

  • Staff

    2.8

  • Food

    2.3

  • Activities

    2.4

  • Value

    2.5

Janet S

5

May 2, 2024

I am/was a resident of this facility

I was Admitted to this facility strictly as a short time resident for therapy. As I entered the facility, I could tell it has been in this community for numerous years and was now under construction. As I entered on a Saturday afternoon, my therapy began on Sunday morning. The therapy that I received was grade "A" and the therapist were extremely personable and one-on-one with each resident. My medication was given as prescribed and usually right on time or within the general timeframe. The nurses, care team, admins and supervisors were generous with their time, since thats all a resident has here. They also answered questions and concern with tremendous bed side manner, attentiveness and investigation where needed. The meals here were prepared to the residents needs. They may not have been gourmet, but they are not merely a restaurant, they are a facility to aid in caring for the person as a whole! Thank you for becoming a part of my family! Janet S.

Draye

4

December 3, 2023

I am/was a resident of this facility

I can only speak for myself. I will start by expressing my thanks to the staff and Physical therapist that were kind and understanding during my difficult time after heart surgery. I was a difficult patient at first but they stuck with me. My rooms were clean. Staff like I said was great. I was there March/April 2021.

Aly.Kilburn

1

October 20, 2023

I visited this facility

The place is old and dirty, the food is terrible. Most of the staff is caring, haven't encountered anyone who wasn't. The smell is worst than the filth. You can tell this place is old was not well cared for! Seems like the owners are more concerned with the income than the outcome. If you have someone in there you need to make sure they are cared for! Highly not recommended! Run don't walk to somewhere else.

JRich465

1

July 2, 2023

I am a friend or relative of a current/past resident

This place is awful. It's terribly dirty, patients are not receiving adequate care, medication is not delivered on time or being missed completely. If a patient hits their call button for help it takes 30 minutes for help. Do not under any circumstances use these people. They should be investigated and shut down To add onto this review, my cousin broke his leg and was placed here for post surgery recovery, one day after being placed here his pain meds were "misplaced", then the nurses requested more... which were "misplaced".. the system then locked them out from requesting additional meds, I have no idea if this is true or not, but it's what we were told. He went 3 days just after having plates and screws put into his leg with no pain meds because of this absolute incompetence. Do not trust this place with your loved ones!!

peekabooboo

1

April 16, 2022

I am/was a resident of this facility

It was the worst experience of all. the staff hardly spoke , much less understood, English. They always accused me of soaking my diaper so that they would change it frequently. Before I went to bed at night, they told me that they would NOT change it again until morning in case I soiled it during the night. The food was AWFUL!!! Poor treatment. I would NEVER recommend this place to ANYONE!!!!!!!!!!

Provider Response

We are disappointed that we did not provide you with a good experience. Thank you for taking the time to let us know. We remain committed to you and your loved ones. Please contact us to discuss your concerns further.

A. George

1

July 25, 2021

I am a friend or relative of a current/past resident

My dad was admitted to this facility and the best I can tell you this place is a dump! No interest in the care of the patient period !!! Sickening!!!!

Provider Response

Hello George, we regret to hear that you are displeased with your recent experience. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you.

Robert

3

July 9, 2021

I am a friend or relative of a current/past resident

My wife is currently at Anderson Mill Health and Rehabilitation Center. Just looking at the condition of my wife when I get to visit her, I would give them a three, because she's not as clean as I would like her to be. She can't walk and she has a motor and mental impairment, so she's been in their nursing home. I don't get much communication from the staff. I'm not allowed to go inside the facility because of the COVID restrictions. Even with the COVID restrictions though, I get to visit here through the windows. Right now, they can bring her outside, and I can visit her outside. From the outside, it's just a typical nursing home setup. They have a front patio covered porch.

Provider Response

Robert, thank you for your feedback; we are happy to pass along your comments to the team here at Anderson Mill Health and Rehabilitation Center! We strive to have a culture of improvement, and feedback like yours helps us shape the way we do things. Please contact us so we can follow up on your concerns. Thank you again for your candid feedback.

Antoinette Spell

1

February 16, 2021

I am a friend or relative of a current/past resident

My father is missing! He was allowed to walk out of the facility without anyone calling the police to stop him. He is demented and incapable of making his own decisions. He is a mental patient and a diabetic without his insulin. They called my brother to report him leaving the facility and when asked to call the police to stop him, they refused. They were aware that he has a guardian. Their attitude was nonchalant and they would not report him missing. Very unprofessional behavior and the hardship they caused on our family is tremendous. No one called to follow up with us and whenever we call, we are put on hold without a return. We asked for Medical Director name and contact number and was refused. We have reported them to State Attorney office, healthcare facility regulations and will contact the news stations because he remains missing!!

Provider Response

Antoinette, thank you for bringing this to our attention. Please call at your earliest convenience so that we may escalate the concern.

slboronczyk

1

April 29, 2020

I am/was a resident of this facility

This facility is hopeless. I'm getting no food, haven't eaten and have I've lost 110 pounds. Nobidy cares about it either. They changed all my medicines and won't give me back any ones i want. They ignore me here, never asking if I need anything. No water, no help nothing it sucks big time.

Provider Response

Thank you for bringing this to our attention. It is our intent to resolve concerns like this quickly. To help you, we need additional information. If you are willing, please contact us at your earliest convenience. Thank you.

gell

1

February 22, 2020

I visited this facility

The front desk doesnot answer phone when calling in to check on family or it call fails. Staff are hateful with requests for water, changing and general requests from patients. Medication is on their schedule and usually late. Basic nursing skills only for most of the nurses. The food is between excellent and horrible. If you need any more than general care you really are out of luck here. Don’t place your family here. Most other patients here look very depressed and so do the workers. They have now hiring signs out which is also a clue . The rooms have basic cable and no phone. Most of the rooms are shared and the bathroom is shared with another room. The rooms are small. The building is old and so is their call system to reach nurse. The patients have 2 shower days a week. The tv room, bingo and sitting in front lobby are activities. I repeat check other places.

Provider Response

Thank you for letting us know about your recent experience with Anderson Mill Health and Rehabilitation Center. We strive to have a culture of improvement, and feedback like yours helps us shape the way we do things. Please contact us so we can follow up on your concerns. Thank you for your candid feedback.

dylan2010

1

September 4, 2019

I am a friend or relative of a current/past resident

MY grandmother was there not ever 24hrs and had already fallen with a head injury. There were 3 beds in her room which left no room for the patients to even walk more less someone who has a broken leg! After she fell, they wouldn't let her take her purse to the we with her so now her purse is lost and nobody can seem to produce it while she's laying in the hospital needing her insurance cards and id. This is definitely not a place I will refer to again! I worked in an internal medicine office not even a mile from there a few years ago and thought it was a Good rehab, I was wrong!!

Provider Response

Dear Dylan, we are sorry about your loved one's injury. Please call us at your earliest convenience so that we may escalate the concern.

tindav

5

April 2, 2019

I am a friend or relative of a current/past resident

So glad to have caring people taking such good care of my family member. Rehab is going well. Very thankful for Anderson Mill.

Provider Response

Hi, thank you so much for the positive review! We hope to see you soon!

Kathleen

4

August 29, 2018

I am a friend or relative of a current/past resident

Anderson Mill is a nursing home and rehabilitation facility. They offer bingo and other activities. The rooms were bigger, had more space for clothes, and TVs. I liked it there and I liked their food. The staff was very nice to me and very good to me. I saw no problems staying there except that it was really far out from my friends. I liked the building and they had books in the entertainment room.

Charlotte

4

February 14, 2018

I am a friend or relative of a current/past resident

My mom was at Anderson Mill for two or three years. It's clean and looked nice. They took great care of Mom. They had something going on every day there like Bingo, and they had somebody come in and sing with them. They also have a beauty shop.

Gparks

4

August 8, 2017

I am a friend or relative of a current/past resident

I can truly say I see a difference with the new leader running Anderson Mill , my mother has been here for a couple of years and this is the 1st time I've seen some one passing out there cards that anyone can call anytime which I hope not to use it only in case of an emergency! We have a long way to go but I welcome a change in my mothers home

Seeking excellence

5

July 31, 2017

I am a friend or relative of a current/past resident

SANITARY, RESPONSIVE, & PROFESSIONAL: I experienced this facility as I visited with a neighbor.. Each time I was amazed and pleased with the amount of attention they provided the patient. When the food was delivered, it was so enticing, I actually requested to taste it to see if it was as good as it smelled. It was. The patient, while at the facility, was pleasantly peaceful and took owner ship fir what was going on. Cleaning hallways, bathrooms, etc went on regardless of what time we came which was always unscheduled. The patient has returned home and the home health care is just as professional.

wavesplitter

1

May 26, 2017

I am/was a resident of this facility

When I was first brought in to rehab from a surgery the first thing I saw was several people in lobby slumped over in wheelchairs asleep with no one assisting them.the nursing was so rude and uncaring. They didn't serve any meals that was for diabetics. Slow to help with changing and cleaning. My wife had to clean me because I wasn't helped in two days.wa put in a hoyer lift that no one knew how to operate. Which ended up cutting my leg that I had surgery on. My wife came a demanded for me to released and sent directly to hospital emergency room.the emergency room doctors said I had a bad infection from the cut and they admitted me back in the hospital that I was initially in that did my surgery. Plus I didn't receive any of my medicine in the first three days. They ruined everything that kennestone did to me.spent another two weeks in hospital before going to a different rehab center. God what a nightmare. PLEASE READ THIS. IF YOU HAVE ANY LOVE ONE IN THIS FACILITY GET THEM OUT ASAP. PLEASE

SPConnery

5

January 31, 2017

I am a friend or relative of a current/past resident

I have read many reviews on many sites and they all read the same, nobody likes the place. As for me and my family, we did not ever have a problem. My mom had a stroke and after being in the hospital for 2 weeks, she was discharged to this place. We never had a problem with the staff nor any of the employees there. The only problem we had was when she was admitted, she was put into a room with 3 beds. There was very little room for anyone to visit and as we are a large family and close family, we were constantly up there.We were very pleased with the professionalism and support of the entire staff. As with all facilities, they have a lot of patients and cannot come at your beck and call, but they try and be very accommodating.

Miclell Drummond

1

January 16, 2017

I am a friend or relative of a current/past resident

Horrible just horrible, the staff is unprofessional, they don't change or check on the clients, the attitudes are nasty, very unprofessional, the place needs to be closed down immediately, I wouldn't want a dog to stay there, my mother was there for a while I removed her immediately it is awful, the state needs check that nasty place..

Fed up!!!!!

1

January 11, 2017

I am a friend or relative of a current/past resident

I would not recommend this place to my worst enemy. They are all about you until your Medicare runs out. Then they stick you in a small crowded room and hope you or your family gets fed up enough that you dismiss yourself and leave. They do not serve diabetic diets and seem to have a hard time getting meds distributed. You can ask 3 people there the same question and get 3 different answers.

Lovingchild4

2

May 28, 2015

I am a friend or relative of resident

I was highly disappointed with lack of care and nursing staff responsiveness. I moved my mom after a week - I couldn't put her through that experience any longer especially knowing how she trust my care decisions. Anderson Mill has potential to be a great facility with excellent therapist but the nursing staff is not committed.

faithlove

1

April 2, 2015

I am a friend or relative of resident

This place is HORRIBLE! They lost Mother's cell phone, didn't assist her with changing, left the entire rehab side unattended for at least 2 hours that I know of. Filed a grievance, and still haven't received a call, had to call the Odbudman's rep. And they actually wanted her to stay for long term care. All they care about is the money. I transferred my Mom straight up out of there! Do NOT use this place for nothing. Shut it down! The level of care and concern is 0. The attitudes of the nursing staff lack humility and personality. Everyone acts busy but aren't actually doing anything important like helping!

Kabwest

1

February 16, 2015

I am a friend or relative of resident

I was very disappointed in this facility.....the communication between myself and my father's doctor, nurses, therapists was almost non-existent. I had to seek out information if I wanted any updates on my father's care and progress. My father never left his room except to go to therapy on occasion. Both of his NEW hearing aids were lost and his cell phone! No one seemed to care.....I would never put a loved one in this facility!

Ralph8

4

October 26, 2013

I am a friend or relative of a resident

The majority of the staff at Anderson Mill, I think, was pretty good. They were taking care of my mom's needs. The physical therapy part of the staff were really good to her. There might have been just a few staff that was rough on her, but the majority of them were pretty good. Most of the time when we went there, the facility was clean.

kharris9111

1

September 2, 2013

I visited this facility

This facility is horrible. My father stayed at this facility for 2 nights and it was A nightmare for him. When I came to see the facility myself the staff were extremely unprofessional, the rooms were very unsanitary, and dirty and the residents who stayed their appeared very unhappy. I felt so bad for them. When I got to my father's room, I noticed no one had changed his feces stained linens in two days, or his roomates. The food they served the residents looked horrible and was served cold. Who in their right mind would treat an older person that way? The staff neglect the patients there and are very incompetent in their work. The staff members dressed very unprofessional too. Tattoos everywhere, lots of Jewelry on, hair do's looked very wild, and some of the staff barely had any teeth in there mouth. The staff members looked as if they just walked out of a County Jailhouse. It was ridiculous. I ended up transporting my Father out of there that morning and told the staff my father would never be back to this facility again. It needs to be shut down because of all the health code violations. I will be making a major complaint against this facility. Please if you read this review, Do Not send your loved ones to this facility, ever!!

Elba1

2

January 30, 2013

I am a friend or relative of a resident

Anderson Mill Rehabilitation like any other place is okay. But my parents did not like the food very much.

Tone

3

September 13, 2012

I am a friend or relative of a resident

My father in-law had a hip replacement at this location. The rooms and whole facility was very clean and modern, and well kept up. The head nurses were very nice and helpful but the regular nurses were not. Any time you press the button to call a nurse a non nurse responds and may or may not tell the nurse your problem. I think if an actual nurse responded the patients would feel more comfortable. Anytime he ask the nurse when she finally came to see him if she was told about the call she said no. The Physical Therapists were all great. They work the patients quite well and were very courteous. One of the most unpleasant things we had to endear is when he was released we were supposed to hear from someone about a nurse coming to our house for evaluations within twenty four hours, when we called about it two days later the orders were never put in for it. All and all it was an average experience they just need to work on the areas I outlined earlier.

terrilynnmerritts

1

June 20, 2012

Other

If you love your family, don't send them here. My mother worked as a nurse's aide here and it about broke her heart and she was finally forced to quit. I personally saw people left unfed, aides and nurses ignoring call buttons, old men left to rot in their own urine and poop for up to 24 hours, and one aide who bragged at how she was amazing when in fact she spent most of her time in the break room. Aides were eating patient meals and patients were allowed to go around with urine in and on their clothes. Old ladies were bathed where others could walk by and see and while cold. My mother wound up with a hernia after being attacked by a violent man who later had to be sent to a mental hospital and the nursing home refused to pay to fix her hernia. I wouldn't send my worst enemy here. They get wind of inspections somehow and try to make things look better when someone is coming. There is someone who calls and lets them know that there is going to be an inspection.

blancherose

4

January 6, 2012

I visited this facility

The staff was very friendly and quiet helpful during my visitation. i was able to learn a lot during my visit. The home stay clients are also friendly. Though i was able to enjoy working and visiting, most of the clients were not so friendly and some were mean. some didn't enjoy eating their meals while some enjoyed. some didn't like taking showers, while others did. Working and visiting the older clients really helped me to view and learn things a new way and got to understand the environment of the nursing home facility.While visiting, i was able to see pictures of the clients from when they were younger and they were all very beautiful and handsome young woman and man just like me. And while looking at the pictures, i felt very happy and emotional at the same time because it was the first time i was able to experience such a touching feeling from my work and visiting experience to the nursing home facility.

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Medicare

  • Health

    3.0

  • Overall

    2.0

  • Quality

    4.0

  • Staff

    1.0

Medicare Provider Number: 115145
    Ownership Type: For profit - Individual
    Rating Date: 9/1/2023

About Anderson Mill Health and Rehabilitation Center in Austell, Georgia

Anderson Mill Health and Rehabilitation Center is a Senior Living provider in Austell, Georgia that offers residents Nursing Homes services. Contact Anderson Mill Health and Rehabilitation Center for more details on services and rates.

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