Brookdale Panama City

Offers Assisted Living

17 Reviews

2575 Harrison Avenue

Panama City

32405

Brookdale Panama City

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3.9 17

Cynthia 2021-07-06 The staff and everything about Brookdale Panama City was very nice. The only thing was they were much more expensive and would cost more than what my mom could afford, but it was very nice and clean. The rooms were very roomy, very appealing, and very homey. That staff was very friendly and very, very attentive. The dining area was very nice too. If she could afford it, we would have put her there. I visited this facility

5 5 1

Earl 2018-07-09 We would probably use Brookdale Panama City because it's the one closest to home. It was a really nice place. The sizes of the rooms were nice and they had just about everything we want. I visited this facility

5 5 1

John768577 2017-04-05 My mother is already enrolled in Brookdale Panama City. I think it is great. Mom is smiling a lot more than she was when she was at home. People are very kind and I have enjoyed every time I have gone there. Her apartment is pretty big. She has a bathroom in there and a kitchenette. It is just a twin bed, but that is all she needs. It has some nice pictures on the wall, it is bright, and she likes bright colors. The painting up on the wall had flowers on it and she likes that. She is happier there than in the home. I am a friend or relative of a current/past resident

5 5 1

Steven30 2016-05-10 Brookdale was very nice. The staff was courteous and answered all of our questions. The dining area was clean, and there were couple of people there having coffee. Overall, I thought it was OK, and I felt comfortable. However, they could improve on making their rooms bigger and allow more things that people could bring like animals because you know people like to have animals. I visited this facility

5 4 1

Marbury 2016-05-10 Brookdale Panama City is very lovely but I don’t think it was fit for what my parents really want or need. The staff were very nice and helpful. I look at it as a glorified apartment complex because the people living there don’t have a need for too much assistance. They have everything there like a gym, a pool, spas, and other amenities. The facility is very nice but one would need a lot of money to buy in. I visited this facility

5 5 1

A Fellow Reviewer120052150 2016-02-29 Brookdale Panama City was very nice and very clean. The residents seemed to be very comfortable. I like the place. I did have it as one of the two places that my husband would like to go to. The staff was very efficient. The young lady that took care of me, she presented the whole thing from the beginning to the end, all the amenities that my husband would have. She showed me the room that was available at the time. It was very clean. At that time, they were about getting ready to start cooking, and it smelled very good and very clean. The tables were clean. They did have like a gym, and they were having some kind of a church activity. There was another gentleman walking in the backyard with an employee. He wasn’t by himself. They were very willing to help him in anyway they could. He seemed to be very satisfied and happy walking. I thought this would be something good for my husband. I visited this facility

5 4 1

Niece2 2015-11-22 We have visited Brookdale Panama City for my aunt. It was a secure place. We ate a meal there, and the food was good. The dining area was quite nice, too, and more like a restaurant. The apartments looked good, but they were a little bit short on certain types of rooms. We also saw their schedule and bulletin board, and they seemed quite adequate. They had trips, which was a good thing. I visited this facility

5 4 1

Anonymous111816950 2015-09-30 I took my dad to Brookdale Panama City, and I had him there for two weeks. My brothers checked in on him, and he was lying in urine a lot of the time he was there. After we took him out, we found out he had UTI, which was probably why he was urinating. He also fell while he was in there, so he did not really have a good experience. On top of that, their billing department and their head quoted me one price. I tried to pay it for two months. They did not cash my check. So I cancelled the check because I kept calling them, and they were not returning my calls. I finally talked to a woman and explained to her what was going on, and I asked her, "What are you all trying to do – double it?" She said, "Oh no, we're not trying to do that." So they had me paying them $1400. I'm like, "OK, why are you charging me something other than what we initially discussed?" And they got snotty with me because they were charging me less. I said, "Well, my point is I do not want my father to have a bill come back later because only half of it was paid." I was not happy with them. Everything was supposed to be covered. My brothers kept going there. They had to keep asking for towels and shampoo. They were washing him while he was there because he stunk from being in his urine. I would not recommend them to anybody else. His room was fine. It looked clean. I did not care for the food too much. I had lunch there one day. My brother went to check on my dad one evening, and he said all they had given him was a salad. He can't eat salad. He does not have any teeth. They were supposed to be chopping up the food. I do not have anything positive to say about the place. I am a friend or relative of a resident

5 1 1

vagabond701 2015-03-27 My mom was in Sterling House for 18 months. Their cleaning of the room was very much lacking. We sometime had to ring the emergency buzzer several times to get assistance. We had to hire sitters to watch my mom as they just didn't do the job at all of watching her. The Nurseing staff is week at best in my opinion. The night crew is very limited and needs to be checked into as they were very limited in timely response to problems. It is apparently a $ issue to keep their crew at a minimum number to help the patients. Nothing seems to matter to them except the almighty $! There were many issues during the 18 months mom was there to include stopped up shower drains which took 2 days to get it fixed only after it started to run out on the carpet in the main room. Never was the room dusted except when my sister or I did it. To get the floor vacuumed was like pullin teeth. I could go on and on but I think you get the message. I am a friend or relative of resident

5 1 1

Patrick14 2014-12-19 I went to Sterling House -- which was a very nice facility -- and their maintenance was very good. The staff were all very helpful. A lady tried to keep in touch with telephone calls and emails, and I was very impressed. The rooms and the dining facility were very nice. I visited this facility

5 5 1

Caring95325250 2014-10-16 Sterling House has a good nursing staff. They are very competent and very friendly, and they seem very compassionate. They have a lot of recreational things for the residents. They have a safe environment. There are safety features in each room like call buttons and grab bars. The rooms are excellent and very clean. My parents are very happy with it. They’re not happy to be away from home, but happy that it’s a good environment. I am a friend or relative of a resident

5 5 1

Caring83003250 2014-04-22 Everything in Sterling House, like the rooms and the staff, was very nice. What stood out was their cleanliness. I visited this facility

5 5 1

Reynold1 2013-09-26 I am working to get my wife into Sterling House of Panama City right now. I like the fact that they have other people there that can interact with her. They also have 24-hour coverage. They seemed like they have good meal preparation and they have activities for the residents. They facility is a pretty nice place, but the apartments are expensive. They have four different apartment sizes and you can choose to have a smaller or a larger one. I visited this facility

5 4 1

Largie 2013-08-28 I visited Sterling House. This facility was nice and clean. I saw one of their rooms for one person and they were small. They were as big as a small bedroom when you're in a house. I visited this facility

5 2 1

Joanne13 2013-08-27 My mom has just moved in a facility called Sterling House. The place is all right. It is clean. It is a place for memory impaired individuals and also for those needing regular assisted living. They have them mixed together and they're not separated, which is good, I think. They have plenty of staff there and they are very helpful. They were helpful in getting my mom over there. With regards to amenities, because my mom is memory impaired, she really isn't able to enjoy any of them so far. I am a friend or relative of a resident

5 5 1

Caring850 2012-11-01 Sterling House seems very nice. It's about an hour from where I live. The people were nice. and there's a lot of activities there. The staff was very helpful to me. I visited this facility

5 4 1

Carn 2012-05-15 From what I can remember, the nursing home was always very clean and helpful in terms of my grandmother. However, she used to complain about the quality of food at times, and the activities they held on a weekly basis. I am a friend or relative of a resident

5 3 1

2575 Harrison Avenue, Panama City, FL 32405

Call (800) 385-2527

Brookdale Panama City (800) 385-2527

PROMOTION! 11 days

Seasons change, but your rates don't have to. Move in by December 17, 2021, and lock in your monthly rate until 2023. Plus, get $1,000 per month off your first three months! Restrictions apply; ask for details when you tour.

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Reviews of Brookdale Panama City

17 Reviews Write a review

Food

(Not Rated)

Staff

(1 Review)

Facility

(1 Review)

Activities

(Not Rated)

Value

(Not Rated)

Assisted Living Reviews for Brookdale Panama City

July 06, 2021

By Cynthia

I visited this facility

The staff and everything about Brookdale Panama City was very nice. The only thing was they were much more expensive and would cost more than what my mom could afford, but it was very nice and clean. The rooms were very roomy, very appealing, and very homey. That staff was very friendly and very, very attentive. The dining area was very nice too. If she could afford it, we would have put her there.

July 09, 2018

By Earl

I visited this facility

We would probably use Brookdale Panama City because it's the one closest to home. It was a really nice place. The sizes of the rooms were nice and they had just about everything we want.

April 05, 2017

By John768577

I am a friend or relative of a current/past resident

My mother is already enrolled in Brookdale Panama City. I think it is great. Mom is smiling a lot more than she was when she was at home. People are very kind and I have enjoyed every time I have gone there. Her apartment is pretty big. She has a bathroom in there and a kitchenette. It is just a twin bed, but that is all she needs. It has some nice pictures on the wall, it is bright, and she likes bright colors. The painting up on the wall had flowers on it and she likes that. She is happier there than in the home.

May 10, 2016

By Steven30

I visited this facility

Brookdale was very nice. The staff was courteous and answered all of our questions. The dining area was clean, and there were couple of people there having coffee. Overall, I thought it was OK, and I felt comfortable. However, they could improve on making their rooms bigger and allow more things that people could bring like animals because you know people like to have animals.

May 10, 2016

By Marbury

I visited this facility

Brookdale Panama City is very lovely but I don’t think it was fit for what my parents really want or need. The staff were very nice and helpful. I look at it as a glorified apartment complex because the people living there don’t have a need for too much assistance. They have everything there like a gym, a pool, spas, and other amenities. The facility is very nice but one would need a lot of money to buy in.

February 29, 2016

By A Fellow Reviewer120052150

I visited this facility

Brookdale Panama City was very nice and very clean. The residents seemed to be very comfortable. I like the place. I did have it as one of the two places that my husband would like to go to. The staff was very efficient. The young lady that took care of me, she presented the whole thing from the beginning to the end, all the amenities that my husband would have. She showed me the room that was available at the time. It was very clean. At that time, they were about getting ready to start cooking, and it smelled very good and very clean. The tables were clean. They did have like a gym, and they were having some kind of a church activity. There was another gentleman walking in the backyard with an employee. He wasn’t by himself. They were very willing to help him in anyway they could. He seemed to be very satisfied and happy walking. I thought this would be something good for my husband.

November 22, 2015

By Niece2

I visited this facility

We have visited Brookdale Panama City for my aunt. It was a secure place. We ate a meal there, and the food was good. The dining area was quite nice, too, and more like a restaurant. The apartments looked good, but they were a little bit short on certain types of rooms. We also saw their schedule and bulletin board, and they seemed quite adequate. They had trips, which was a good thing.

September 30, 2015

By Anonymous111816950

I am a friend or relative of a resident

I took my dad to Brookdale Panama City, and I had him there for two weeks. My brothers checked in on him, and he was lying in urine a lot of the time he was there. After we took him out, we found out he had UTI, which was probably why he was urinating. He also fell while he was in there, so he did not really have a good experience. On top of that, their billing department and their head quoted me one price. I tried to pay it for two months. They did not cash my check. So I cancelled the check because I kept calling them, and they were not returning my calls. I finally talked to a woman and explained to her what was going on, and I asked her, "What are you all trying to do – double it?" She said, "Oh no, we're not trying to do that." So they had me paying them $1400. I'm like, "OK, why are you charging me something other than what we initially discussed?" And they got snotty with me because they were charging me less. I said, "Well, my point is I do not want my father to have a bill come back later because only half of it was paid." I was not happy with them. Everything was supposed to be covered. My brothers kept going there. They had to keep asking for towels and shampoo. They were washing him while he was there because he stunk from being in his urine. I would not recommend them to anybody else. His room was fine. It looked clean. I did not care for the food too much. I had lunch there one day. My brother went to check on my dad one evening, and he said all they had given him was a salad. He can't eat salad. He does not have any teeth. They were supposed to be chopping up the food. I do not have anything positive to say about the place.

Provider Response

We are sorry to hear Brookdale Panama City did not meet your expectations. Please be assured the safety and well-being of our residents is our first priority, and we have shared your feedback with our regional team. We would like to learn more about your experience, and hope you will call us at 877-400-5296.

March 27, 2015

By vagabond701

I am a friend or relative of resident

My mom was in Sterling House for 18 months. Their cleaning of the room was very much lacking. We sometime had to ring the emergency buzzer several times to get assistance. We had to hire sitters to watch my mom as they just didn't do the job at all of watching her. The Nurseing staff is week at best in my opinion. The night crew is very limited and needs to be checked into as they were very limited in timely response to problems. It is apparently a $ issue to keep their crew at a minimum number to help the patients. Nothing seems to matter to them except the almighty $! There were many issues during the 18 months mom was there to include stopped up shower drains which took 2 days to get it fixed only after it started to run out on the carpet in the main room. Never was the room dusted except when my sister or I did it. To get the floor vacuumed was like pullin teeth. I could go on and on but I think you get the message.

Provider Response

We are committed to our residents care as well as our scheduled cleaning of apartments and address all maintenance issues as they occur.

December 19, 2014

By Patrick14

I visited this facility

I went to Sterling House -- which was a very nice facility -- and their maintenance was very good. The staff were all very helpful. A lady tried to keep in touch with telephone calls and emails, and I was very impressed. The rooms and the dining facility were very nice.

October 16, 2014

By Caring95325250

I am a friend or relative of a resident

Sterling House has a good nursing staff. They are very competent and very friendly, and they seem very compassionate. They have a lot of recreational things for the residents. They have a safe environment. There are safety features in each room like call buttons and grab bars. The rooms are excellent and very clean. My parents are very happy with it. They’re not happy to be away from home, but happy that it’s a good environment.

April 22, 2014

By Caring83003250

I visited this facility

Everything in Sterling House, like the rooms and the staff, was very nice. What stood out was their cleanliness.

September 26, 2013

By Reynold1

I visited this facility

I am working to get my wife into Sterling House of Panama City right now. I like the fact that they have other people there that can interact with her. They also have 24-hour coverage. They seemed like they have good meal preparation and they have activities for the residents. They facility is a pretty nice place, but the apartments are expensive. They have four different apartment sizes and you can choose to have a smaller or a larger one.

August 28, 2013

By Largie

I visited this facility

I visited Sterling House. This facility was nice and clean. I saw one of their rooms for one person and they were small. They were as big as a small bedroom when you're in a house.

August 27, 2013

By Joanne13

I am a friend or relative of a resident

My mom has just moved in a facility called Sterling House. The place is all right. It is clean. It is a place for memory impaired individuals and also for those needing regular assisted living. They have them mixed together and they're not separated, which is good, I think. They have plenty of staff there and they are very helpful. They were helpful in getting my mom over there. With regards to amenities, because my mom is memory impaired, she really isn't able to enjoy any of them so far.

November 01, 2012

By Caring850

I visited this facility

Sterling House seems very nice. It's about an hour from where I live. The people were nice. and there's a lot of activities there. The staff was very helpful to me.

May 15, 2012

By Carn

I am a friend or relative of a resident

From what I can remember, the nursing home was always very clean and helpful in terms of my grandmother. However, she used to complain about the quality of food at times, and the activities they held on a weekly basis.

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Questions about Brookdale Panama City

Describe the overall population of assisted living residents at Brookdale Panama City. What is their average age? What are their favorite things to do?

With an average age of 87,most of BP’s population radiates a young-at-heart vibe. Walking club is often accompanied by upbeat jams and impromptu dance sessions. Some other favorite activities include shopping, exploring the city, hosting parties, and the ever-competitive Quarter BINGO. Friendships become family, and when age slows one of our residents down, they are still embraced as valued members of the community.

What programs or activities does Brookdale Panama City offer to enrich residents' well-being?

BP offers activities for all levels of engagement. In addition to daily fitness opportunities, residents are offered multiple opportunities to enjoy church services, musical entertainment, outings (including out of state), memory & brain stimulation, holiday celebrations, and times to be involved independently in parallel with others. Residents that enjoy working alone may stop by the Gallery or Activities Room and bring items back to their apartments. BP frequently partners with local groups to bring a variety of entertainment to the community.

What places are near Brookdale Panama City or within walking distance for assisted living residents to enjoy?

Nothing by foot, safely, we are local to shopping, dining and entertainment

What transportation services does Brookdale Panama City offer to assisted living residents?

The community’s wheelchair accessible bus is often on the move, transporting residents to and from activities & outings, as well as to individual scheduled doctor’s appointments on Tuesdays and Thursdays. Residents that drive and own a vehicle may park it anywhere in the community’s parking lot. If needed, the community also assists residents in coordinating with 3rd party transportation (taxi, Lyft/Uber).

What makes the chef or dining program at Brookdale Panama City exceptional? What kind of menu can assisted living residents expect?

Residents can expect a nutritious, well-balanced menu that includes food from all walks of life, which THEY help design. Seasonal or local tastes, family traditions, special memories, or holidays are all incorporated as part of the dining experience. Our menus are approved by a dietician with the aging adult in mind. Residents have multiple outlets to share ideas for new or different menu options, in a way that they are comfortable with, including Menu Chat Meetings, the Resident Suggestion binder, comment cards, and directly with staff. Our Dining Service Coordinator leads a strong culinary team that understand the importance of food safety, honoring resident preference, offering a variety of options, and being open to feedback & making adjustments. Everyone in BP’s dietary department are Certified Food Protection Managers

What safety features or security measures does Brookdale Panama City offer to assisted living residents?

Community safety is one of the top priorities at BP. We prepare physically and mentally for situations that may arise. Multiple emergency pull cords are located in all of the apartments, as well as strategically around the community. Pendants (necklaces or bracelets) are offered but not required. Exit doors have a primary and secondary security system. We detect for both smoke & carbon monoxide and our fire systems are monitored by a 3rd party for the quickest response if ever needed. Due to our geographic location, we maintain preparations for natural disasters year-round. All associates are routinely in-serviced and trained for real life situations, to ensure that when time is of the essence, staff respond rather than react.

How does Brookdale Panama City keep residents' families informed about their loved ones?

Open communication with calls from community as needed, scheduled and impromptu family meetings, emails to families en masse for upcoming events or community updates, and texts & emails with ED and HWD if family’s preference.

What is the care staff-to-resident ratio at Brookdale Panama City during daytime and nighttime hours?

Brookdale staffs to the direct needs of our residents. Every resident receives an individualized care plan that provides detailed information about the care needs of the resident. This system collectively provides the amount of staffing needed to provide the best care for our residents. This always meets the state regulations and most often exceeds the recommendation of state.

If Brookdale Panama City accepts dogs or cats, what indoor/outdoor areas can they enjoy?

All, we are extremely pet friendly and offer a secure courtyard area for free play

What ongoing senior care training does the staff receive?

In addition to the extensive training that associates receive prior to beginning their journeys with BP, they also receive ongoing monthly training that focuses on aging adults, safety, dementias, and other relevant topics. Associates collaborate with community leadership to ensure that the specific needs of the community’s current resident population are addressed.

What safety features or security measures does Brookdale Panama City provide to protect residents who wander?

Since we have a secure interior, we are able to allow residents to freely move about the building with a watchful eye

Photos of Brookdale Panama City

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Services and Amenities of Brookdale Panama City

Room and housing options

1-bedroom apartments
Companion Suites: We Do Not Offer Companion Suites
Studio Apartments

Dining options

In Room Kitchenette
Dining Room Shared Meals
Room Service For Meals
Dining Extra: All Apartments Have Kitchenettes

Features

Beauty Barber Shop
Resident Transportation
Party Space
Tv Room
Garden And Patio
Resident Parking
Spa

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Technology and entertainment

Technology Extra: Emergency Call System

Health services

Skilled Nursing
Medication Management
Physical Therapy
Nurse On Staff: Yes
Pharma

Activities

Offsite Activities
Music
Games
Religious Services
Book Clubs
Fitness Room
Gardening
Arts And Crafts
Activities Extra: Zumba, Be Fit, Choice Dining

Financial guidance

Home Sale Assistance
Va Benefits Consultation
Financing Advice

Guest services

Guest Parking
Guests At Mealtime
Overnight Guests

Diet

Diabetic
Low Fat
Low Salt
Renal

Languages

English

General

Resident Capacity: 50
Minimum Age: 65
Pets: Yes

Range of services

Physical Therapy
Occupational Therapy

Licenses

Licenses: 9293
State Licenses: AL9293

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About Brookdale Panama City

Brookdale Panama City provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

What Makes Us Special

The Sterling House in Panama City has a dual license; an assisted living license along with a limited nursing service license. This means our residents can age in place far longer here than any other assisted living communities in the area.

Brookdale Panama City

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Photos of Brookdale Panama City

Services and Amenities of Brookdale Panama City

Room and housing options

Dining options

Features

Cleaning services

Technology and entertainment

Health services

Activities

Financial guidance

Guest services

Diet

Languages

General

Range of services

Licenses

About Brookdale Panama City

What Makes Us Special

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