Brookdale Bluewater Bay

Offers Assisted Living

13 Reviews
1551 Merchants Way, Niceville, FL 32578
Call (800) 385-2527
Brookdale Bluewater Bay (800) 385-2527

Reviews of Brookdale Bluewater Bay

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Assisted Living Reviews for Brookdale Bluewater Bay

November 20, 2014

By Brass Tacks

I visited this facility

Great people, but note enogh staff. When staff was limited, it forced RAs to ignore residents' calls, including one saying, "Help me, help me, help me..." Caregivers answer phones at night, taking staff away from residents. I have a photo of a straw sticking straight up in a container of solidifying Ensure in resident's room, and fecal dust on a toilet seat (from dried fecal matter on protective underwear). The a la carte personal services for prescriptions and continence care apparently didn't include these. I would like stock in this company, since they must make plenty of bucks.

Provider Response

We appreciate you taking the time to share your concerns and hope you will call us at 877-400-5296 to discuss them in greater detail.

January 30, 2014

By Christi1

I visited this facility

The staff at Sterling House was very friendly. Everybody was very pleasant, I enjoyed the tour. Unfortunately, it didn't feel like the mix there was right for my mom. My mom is only 66 years old. The current client base at Sterling House was exceptionally older and my mom thought it was kind of like being a zombie, there was no conversation patient-wise. The patients were just sitting there in total silence and it was meal time. They were not accommodating, they didn't speak, they were sedentary, they were just quiet and almost sedated. The rooms that we saw were nice. There was a wide variety of room options available with different price points. They were under renovation so the maintenance was being improved. You get what you pay for; the more you pay, the more space you get. They had events at night and they had things happening. The people that we spoke to there, they were very nice people, it had nothing to do with them. It was not a fit for my parent.

Provider Response

Thank you for taking the time to visit and provide feedback. We take your comments seriously and are committed to providing quality care and services to our residents. Your feedback has been shared with our management team for review.

January 28, 2014

By Please be sweet


Too few activities--many activites on calendar were non-existant, esp. on weekends and afternoons.. Good food. Bathing and cleaning need improvement. Resident not bathed, room not cleaned. Expect to pay extra for minimal services.

Provider Response

We are sorry to hear we did not meet your expectations and we appreciate you taking the time to share your feedback. The health and well-being of our residents is our top priority and we have shared your concerns with our management team for review.

July 31, 2013

By Heather8

I am a friend or relative of a resident

Sterling House of Blue Water Bay was very nice. The place seemed very comfortable. The manager seemed like she really cared. The rooms were average. The bathroom was particularly cool.

July 30, 2013

By Alex8

I visited this facility

I visited Sterling House of Blue Water Bay and it was in a nice place. The cleanliness stood out to me. The staff was very polite.
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Questions about Brookdale Bluewater Bay

Describe the overall population of assisted living residents at Brookdale Bluewater Bay. What is their average age? What are their favorite things to do?

With an average age of 83, most of population radiates a young-at-heart vibe. Walking club is often accompanied by upbeat jams and impromptu dance sessions. Some other favorite activities include shopping, exploring the city, hosting parties, and the ever-competitive Quarter BINGO. Friendships become family, and when age slows one of our residents down, they are still embraced as valued members of the community.

What programs or activities does Brookdale Bluewater Bay offer to enrich residents' well-being?

We offers activities for all levels of engagement. In addition to daily fitness opportunities, residents are offered multiple opportunities to enjoy church services, musical entertainment, outings (including out of state), memory & brain stimulation, holiday celebrations, and times to be involved independently in parallel with others. Residents that enjoy working alone may stop by the Gallery or Activities Room and bring items back to their apartments. We frequently partner with local groups to bring a variety of entertainment to the community.

What places are near Brookdale Bluewater Bay or within walking distance for assisted living residents to enjoy?

Winn Dixie, Merchants Walk shops, restaurants, banks and churches.

What transportation services does Brookdale Bluewater Bay offer to assisted living residents?

Transportation to local area healthcare appointments. 2nd and 4th Wednesday of the month, Niceville, Bluewater Bay, and Valparaiso at no charge. Any other day or outside local, $69 roundtrip

What makes the chef or dining program at Brookdale Bluewater Bay exceptional? What kind of menu can assisted living residents expect?

Residents can expect a nutritious, well-balanced menu that includes food from all walks of life, which THEY help design. Seasonal or local tastes, family traditions, special memories, or holidays are all incorporated as part of the dining experience. Our menus are approved by a dietitian with the aging adult in mind. Residents have multiple outlets to share ideas for new or different menu options, in a way that they are comfortable with, including Menu Chat Meetings, the Resident Suggestion binder, comment cards, and directly with staff. Our Dining Service Coordinator leads a strong culinary team that understand the importance of food safety, honoring resident preference, offering a variety of options, and being open to feedback & making adjustments

What safety features or security measures does Brookdale Bluewater Bay offer to assisted living residents?

Secured/alarmed exit doors and emergency pull cords in each apartment. Building is secure, must ring bell for entry. We offer pendants with gps locators, so that staff can find them when they need help.

How does Brookdale Bluewater Bay keep residents' families informed about their loved ones?

Open communication with calls from community as needed, scheduled and impromptu family meetings, emails to families en masse for upcoming events or community updates, and texts & emails with ED and HWD if family’s preference.

What is the care staff-to-resident ratio at Brookdale Bluewater Bay during daytime and nighttime hours?

Brookdale staffs to the direct needs of our residents. Every resident receives an individualized care plan that provides detailed information about the care needs of the resident. This system collectively provides the amount of staffing needed to provide the best care for our residents. This always meets the state regulations and most often exceeds the recommendation of state.

If Brookdale Bluewater Bay accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Our pets are welcome in all areas of the community, with the exception of where food is being served. We ask that pets are on a leash at all times in the common areas, but allow them to go off-leash in the central courtyard to allow them to exert energy & have fun. In addition to dogs and cats, BP accepts most domesticated animals as pets

What ongoing senior care training does the staff receive?

In addition to the extensive training that associates receive prior to beginning their journeys with Brookdale, they also receive ongoing monthly training that focuses on aging adults, safety, dementia, and other relevant topics. Associates collaborate with community leadership to ensure that the specific needs of the community’s current resident population are addressed.

What safety features or security measures does Brookdale Bluewater Bay provide to protect residents who wander?

Community doors are secured at all times, operated by Brookdale associates. The Health & Wellness Director assesses residents for signs of wandering behaviors, and implements additional interventions as appropriate. All associates are trained in identifying wandering behaviors, and effectively communicating with these residents.

Costs for Brookdale Bluewater Bay

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Services and Amenities of Brookdale Bluewater Bay


  • Rent Plus Care Fees
  • Entry Fee
  • Entry Fee Cost: 500
  • Assisted Living Starting At: $5330/month

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Skilled Nursing
  • Hospice Care
  • Medication Management
  • Physical Therapy
  • Nurse On Staff: Yes
  • Pharma


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Fitness Room
  • Gardening
  • Cooking
  • Arts And Crafts

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • Low Fat
  • Low Salt


  • English
  • Spanish


  • Resident Capacity: 50
  • Respite Care
  • Minimum Age: 65
  • Pets: Yes

Range of services

  • Physical Therapy
  • Occupational Therapy


  • State Licenses: AL9189
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About Brookdale Bluewater Bay

Brookdale Bluewater Bay provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

What Makes Us Special

Residents love the feeling of being in a warm and friendly enviroment, home cook style meals, having friends over to visit, activities, and the feeling they are in a safe secured community.

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Brookdale Bluewater Bay

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