Brookdale Redwood City

Rita

Brookdale Redwood City seemed to be the most reasonably priced compared to other places. The staff was very friendly. The person that gave me the tour knew what he was doing and he gave me all the information. I liked the place very much because it had everything that an elderly person would need. It was an older building, and it wasn't too fancy. The cooker and fridge in the apartment were a little bit outdated. They had a nice indoor pool, and they had some exercise equipment. I loved their dining room area and the little reading nooks that they had around the building. The backyard was very colorful and very well taken care of.

M.A.R.

We went to visit Brookdale Redwood City. I was shocked that as you walked in the door, the smell hits you in the face. It was a huge facility. It smelled terrible. I almost threw up because the stench was horrible. I couldn't believe how much it smelled. Then when we went inside the facility, it smelled like poop. I had to get out of there. I wouldn't put my dog in that place. I hate to say this, but I feel so strongly about it. It does not match the website. The front desk person was very unfriendly. The person who gave the tour was new, but good. Their rooms were rundown. They had a library. They had an outdoor pool, but it should be condemned. No one should swim in there. Their workout room was small. The whole place was awful.

Provider Response

Joanne

I've toured Brookdale Redwood City, it's nice. Because they have four buildings and only one area to eat, we wouldn't really know where my parents would be placed. So if they were stuck in Building 4, which is the last one, they would have to walk very far to get to the cafeteria or dining room. So it was kind of a little disappointing that each unit didn't have its own dining area, that was the only thing that was kind of a drawback. The staff who gave the tour was informative, he showed us all the different types of units and apartments that are a possibility for my parents. He was a really nice person, he let us know everything that they have going on. They mentioned that there was a little garden where some people were, and each kind of building had an area full of books, they showed them playing cards, and they showed them having classes for dancing and exercise. They also had a swimming pool that they can use. Their dining area looked good, they said there were people who will come and serve you. I didn't really see too many people out there trying to serve people, but it could have been a slow time. The dining area was big, it was a good size, and big enough for whoever needed to go down there. There'd always be space.

Kelly

The tour I had at Brookdale Redwood City was good. I feel like the pricing is a little bit different than was quoted (maybe a little higher). They provide meals, but they require the residents to come down and get them. You pay extra to have the meals brought up to your room, which would have been an issue for us. The staff was very helpful. They packaged a meal for me to take home so I could taste the meal. That was nice. The rooms were fine. The kitchens were better than the one my aunt is at. It was almost like an island kitchen and it had some more space, so I was happy with it. They don't usually have stoves for assisted living and they're usually not furnished. There were multiple activities that they talked about. There were some outside areas where people can go, chat, or eat their meals.

Jennifer

I toured Brookdale Redwood City for my aunt. It was nice and clean. The staff member who helped me was really good at explaining things and her verbal communication was good. The residents and the staff were friendly. I saw people sitting in an open area, and they were all mingling together. I loved the one-bedroom and the studio room that I saw. If I had to pick a place for myself, it would definitely be one on my list. They had a lot of activities available like music entertainment and shopping on Fridays. They had a beauty salon, a barber shop, and a lot of other places where the residents could do things.

Susan

Brookdale Redwood City was very clean. They gave us a sample of their food, which was really nice. The activities were great. We sat out in the courtyard and spoke with the residents, and they were great. They had nice grounds. The apartment sizes are nice. The staff was knowledgeable, organized in how she presented her information, friendly to the residents and staff, and answered all of our questions. They offer a lot of activities, like exercise and socialization classes. They had an indoor swimming pool, which was amazing. They also had two libraries.

A.H.

I toured Brookdale Redwood City about a year ago. I didn't like it at all, it was not clean, and the people were not friendly. We were there for hours, the rooms were very small, and the person who gave the tour was not very good. They have a pool and a salon.

Provider Response

Sue

I went to Brookdale Redwood City and had a great tour. It's a very clean facility and the tour person knew the residents by name, so that was very nice. Some of the rooms were updated, while others seemed to need some updating, but I liked some of the views. We tasted a meal and it was excellent and flavorful. The tour person was so helpful and friendly and we could ask any question we wanted. They have monthly meetings to decide what meals the residents liked, which I thought was interesting, then they have games, bingo, arts, and swimming. They had a wonderful eating area, too. It was very big and spacious with nice linen tablecloths. People seemed happy there. The waiters were so helpful to anyone who needed anything, and I liked how spacious and open it was, with a lot of light coming in. It was very nice.

L

Brookdale Redwood City is not as clean as I would prefer. The rooms that were available were very old, the carpet was not replaced, and the place was distinct. It was disturbing, to tell you the truth, especially with the recommendations I have received. As far as the tour goes, the gift bag and the customer service were very good. The representative has been there for many, many years. She's been very communicative, and all year long she answered my questions and stayed in touch with me in a very empathetic way. So I can't fault her for that. But the facility was not what I had expected after all my conversations with her. I met the activities director and the executive chef, and it's not all good. They seemed overworked, and I felt like it was heavy on the assisted living side. The nursing assistants look like they work really hard. They gave me a sample of dinner; it wasn't just a sample, it was enough to feed a family of four. It was pretty tasty but heavy on the garlic, I felt, for older people. They told me that because they have low-salt cooking in general, they compensate with herbs and other flavors. So that's what I assumed they were doing.

Laura

We toured the independent living of Brookdale Redwood City. It's really good. We liked the way it looked and all the explanations that the lady gave us about the place. The apartments looked very clean and very nice. When we saw everything, we decided that that was the place that we want. We saw the entrance and the dining room. We saw a garden that they have where they have activities. We saw the swimming pool, the gym that they have, and we looked at the apartments. Besides the lady that was helping us, we met the person that was in charge of the place. She came in and she introduced herself. We also met the chef and the lady at the front desk in the lobby. We saw the menu, and they have a very good variety. They have a lot of choices, and they gave us some food to go. My mother-in-law is very pleased. She said the food was very good. They gave us also a dessert, which was like red velvet cake. The place looked nice. We were very pleased with what we saw. The staff members were very nice.

B.R.

I like the independent living of Brookdale Redwood City. If you go in there as independent living, it's an easy transition over to assisted living. It's not like that in a lot of places that I've checked; once you're in independent living, you have to get on a waiting list for a place in assisted living -- if they have anything available. It just seems easier to do it at Brookdale. The staff was very nice. I only spoke with one lady -- her name was Tammy -- and she was very, very nice. She took us around and showed us all about the rooms and everything. Probably the only issue is that my mother will not take a shower. She'll only take a bath, and they have very few bathtubs. They used to have them, but they took out most of them. The bedrooms were nice; the whole unit itself was large enough for one person to live there. The dining area is just like an extension of the kitchen; my mother has a fairly large table, but I think it would fit in there. They have the regular activities. She showed me a list of everything they have planned out for the month. She showed me all of the activities you can do. They have a shuttle, and they have a contract with Lyft. Of course there's a charge if you do that, although the shuttle is free. Nobody can use them right now because of COVID, but they have a swimming pool and a hot tub. She said they do things like water aerobics, and when I was there, some ladies were playing a game with something that looked like domino tiles. So they have little groups of people doing different things, either sitting back reading, watching a movie in their little theater, sitting at the table and playing games, or going on hikes. They said they had a hiking group and there's a fitness center. It was older, but it was very clean.

Reviewer08142020

It looked like the staff at Brookdale Redwood City was overworked. It was like a five-story building. I was only looking at studios to keep the cost down. They show you really nice studios, but the problem is that the studios and one-bedroom apartments they show you is usually all set up very nice and they have all new sinks and heaters, but your actual room won't have any of that. One of their buildings is independent living and the other building is assisted living. They have a swimming pool there and they have quite a few more activities than we had at my previous Brookdale community. Those people are paying a lot more money. I went there and ate and what was great about it is they give you three different choices so you get to pick something you might like. The food was good.

SR

The staff member who showed me around Brookdale Redwood City was very informative and very welcoming. It is a one-story community, so the layout is very good and it's a good size. There are quite a lot of social activities. There are lots of activities, but the rooms are not updated. The outdoor patio area is really nice. They are very health conscious about the food, which I like. They try to use local resources. They really try to flavor without salt by using herbs and spices. They have one-bedroom units and some studio units.

Provider Response

David

My mother currently has an apartment at Brookdale Redwood City. It's very good, they take the residents out to restaurants, to shopping centers, they have movies in house, they play bingo, and there are a lot of the normal elderly activities going on. I've eaten there several times and the food is good.

Cheeseman

This is a place I would help my brother move into. Had everything he would need for independent living with a place to move onto when the need arrised. The only thing I did not do was taste the food. I was invited to come back.

Denise

Mom's experience at Brookdale Redwood City wasn't the best. They're very understaffed and the staff that's there is not really up to par. They're not terrible, but there were a couple of different instances where my mom was ringing the buzzer and they just didn't come. We weren't very pleased with them. The place is old, the carpets were dirty, and they have two banks of elevators. My mom got caught in one of them a couple of times because at least one elevator was always out of order. I was really disappointed in the place and I'm surprised that they're able to operate like that. There were a couple of caregivers who were really nice. They did exercise classes, had somebody to come in and play the guitar, and a bus to take people to church or doctors' appointments. My mom said that the food was OK for the most part. It wasn't the best, but it wasn't the worst. There was just a lot of repetition according to my mom. It seemed really nice in the beginning and they were helpful, but it dropped right off.

DL

My mother is in Brookdale Redwood City. The administrator who showed us around and who also helped me sign the lease were wonderful. They had very nice staff as far as the tour and the overall move-in. They were really good. The dining area is quite large and has lots of choices. There's a schedule of activities that goes out every week and it's filled with different outings, exercise choices, and recreation type choices.

C

We saw Brookdale Redwood City, it looked pretty good, and we thought it was nice, but it's probably not our style. We saw the room, some of their recreational facilities, the dining room was nice, and the food was quite good. One room we saw was quite strange, and I think it was done for a specific person because it had two bedrooms in it. The staff was very nice.

Doc

They have a wonderful heated pool and spa, excellent for exercises and walking. Unfortunately, I can't afford a one bedroom and the studio looks too small.

Anonymous

My parents will be moving into Brookdale Redwood City. It's clean. The room is a good size for people who are downsizing. I think there is enough room for my parents. The staff members are very helpful. They answered any questions that we had. They have movies and card games. They also have a library and an exercise pool.

Julia

Brookdale Redwood City was average, but it's OK. We liked it and the price was very reasonable. The director was very knowledgeable, detail-oriented, and told us everything, so we liked her a lot. It's a little bit older and the ceiling is not as high as other places.

Sherry

My mom lived at Brookdale Redwood City for a little over five years. The level of service she was receiving was horrible, and they had violations of codes for caring for the elderly. My mom was known as the resident in assisted living who never needed assistance because she was pretty independent. When she finally deteriorated to the point when she did need help, this is where they completely let her down. She laid on the floor on one occasion for 45 minutes after falling coming out of the restroom, and again she laid on the floor for two and a half hours after coming out of the bathroom and falling another time. She fell a total of three times in the five years she was there. Their turnover was just horrible and the executive director position was like a swinging door. It was awful, and I would not recommend them to anybody. When Mom first moved in there, the food was great and she loved going down to eat, but by the time we moved her out, she rarely went down because it wasn't worth it. I had to bring food in. If the residents complained about the food, the management would tell them to have their people bring them stuff. The arrogance was beyond the pale. They should be held accountable for the level of treatment that people got in assisted living.

Provider Response

Oren K.

Brookdale Redwood City was very good. We had a dinner of some dry fish, but other than that, they were more reasonable. The staff was very good. They had a library, shows, and games.

dana073666

We decided on Brookdale Redwood City for my mom. We chose it because of the size of the room and the price point for independent living. The assisted living was a little bit lower than some of the other places, but the option of having independent living was very compelling. There is a combination of independent and assisted living residents, and they were very friendly. It has a good range of options for someone to enter into senior living, and it seems like they have a very helpful staff and a welcoming atmosphere.

Ellen701622

Brookdale Redwood City was spectacular in terms of the amenities, layout, cleanliness, and staff interactions. The garden areas and everything about it were beautiful, but it was expensive. It's definitely at the top of the list.

Jorge483400

Brookdale Redwood City was excellent. People were friendly and were very helpful. As a matter of fact, it was second on our list. It was good enough for us to decide for my mother to move there. The room was nice, and the facility was very good. They have a pool for water aerobics which is good because it is one of the things she really likes. The rooms all have complete kitchens or at least the one-bedroom. They have movies and different exercise classes, shuttle buses that take people shopping and to the doctors, and a facility that if you have a guest they could stay overnight in a guestroom, which they would have to rent of course. They have a Jacuzzi, exercise, and arts and crafts. They obviously have meals, and they go on excursions.

Belmont Gal

My mother-in-law has moved to Brookdale Redwood City. It’s very nice. She chose them because she liked the atmosphere there, and she thought she would like it. The people were friendly. It’s a very vibrant place, and seems very social. She liked the apartment. They had lots of activities, and we had lunch there. She liked the food, and also the fact that the price was less than where she was living before. She’s very happy there.

Caring121431650

My mother is a resident of Brookdale Redwood City. The staff there is very nice. However, they may be a little understaffed because they are not always available right away when my mother asks for help. My mother is staying in a very nice one-bedroom apartment. I have eaten there, and the food was good. It is not like restaurant food, but it is low in fat, low in salt, and nutritious. My mother likes it. They have a lot of activities, but she is not participating in anyyet. They have exercise classes, a lap pool and bridge games. I think that the place is secure. They only have one entrance with a receptionist, and you need to sign in before you can get in. If only they had more staff, they could respond more quickly to the needs of the residents.

Rose W

We visited Brookdale Redwood City (formerly Woodside Terrace). The grounds looked very nice. They had exercise rooms and pool. However, I found the rooms to be impossibly small. They had two closets in the whole place and neither one of them were deep enough to put a hanger in. They just had some knobs on the back of the wall where you would hang your clothes. I found it utterly not what I was looking for. The kitchen was a little old-fashioned. I was disappointed in it; it was much too small. It might be suitable for someone that needed assisted living rather than independent living. The staff was very nice and very kind.

Provider Response

Kay47

Brookdale Redwood City was very nice. I had my own little apartment, and it had a huge indoor swimming pool. I stayed there because I had to leave another place while waiting for my dentures to be finished, and I couldn't go back to Calaveras County because I was not able to drive after my spine was fused. I needed to find a place, and they took me in on respite basis. They would transport me over to my dentist where I was getting my teeth made, and they were more than gracious. The staff was outstanding. I played bingo just to keep busy. I was a lot younger than anybody else, but I was just there to wait until my teeth were done. If I wanted my meal brought up to my little apartment, I could, but mostly I just went downstairs to eat with other people. The food was excellent, and there was a menu to choose from. The place was very nice. If I needed to go to my dentist, they were right there to take me. They'd put the wheelchair into the van and were very accommodating.

Caring28891

Brookdale was a very nice place as well as the rooms. I like the staff very much. The price is a little bit too high for us.

TH1

My daughter is at Brookdale Redwood City. It seems very pleasant there. The surroundings are nice.

Sandra109530250

The staff was wonderful, and the residents were extremely welcoming and friendly at Brookdale Redwood City. I liked the location. It was quite nice. The building needed upgrading, and the food was not very good. The most desirable thing about it was the cost. It was very reasonable.

Caring104838650

Brookdale Redwood City has a very spacious environment when you walk in. There is a nice spacious lobby area. The dining room is laid out well which is not exactly a straight line through. There are tables on both sides and big windows with lot of sunrise that come in. I really like that there are pathways where people can walk from the main building to other parts, and there are benches to sit outside. It has a very park-like living environment to it. Everybody is very friendly. The gal in charge of signing people up is a very kind woman. As far as I know, they have somebody come to look at their furniture to help them decide what they can take with them. My in-laws are getting a two-bedroom unit. I do know they got an upstairs unit with two balconies which is nice for them to be able to be outside without having to go somewhere. They have a lot of light and fresh air. The kitchen is going to be a perfect size for her. It seems that there is something going on every single day too. There are special events, and then there are weekly events like they alternate old-time movie nights, ice cream, bingo, chair exercise, and all sorts of activities. They have a library, and when I visited, people were playing some kind of card game. It is a facility that you can go into independently and progress to assisted living as needed. My understanding is they even have hospice. It is a place you can go and not have to worry about having to move should your physical condition change.

Caring105244050

Our visit with Woodside Terrace (Brookdale Redwood City) was nice. They had nice people. The persons that showed us around were very congenial. The place was clean and had no smell. I thought it was a couple of steps above what she needed, and that was my mistake in making that appointment, but I did like it. They were informative and gave us all kind of information. It was more for people who needed care. I went to see the room, and it was nice. I would recommend it. The people there really took care of the people who lived there.

Terri33

My mom has only been at Woodside Terrace (Brookdale Redwood City) for 3 days. It is sort of a hotel environment with dining and activities, alongside independent and assisted living. Overall, the staff is very good, caring, and attentive. It is positive, lots of the conversation, engagement, and options. It has a nice ambience. It smells clean, and there’s an outside patio area. There are activities that you can choose to participate in or choose to sit and watch. They have therapy on site. They have scenic drives and luncheons out. They had a Jewish Passover meal today. I think they have barbecues, too. They have good food, and they have a good balanced plan for seniors that I can see so far. They have an independent and assisted meal areas so a quiet room and a not quiet room. If you’re in the mood to talk, you can go to the talking side.

Caring108384350

Redwood is good. They get little groups together, and they do different activities. The food is nutritional, and dad is on a special diet. The staff assists me and gives me all the information I need.

Caring96079850

The amenities at Woodside Terrace were very nice; I give it 5 stars for the amenities. I didn’t think the staff was that enthusiastic; I didn’t get a feeling from them, so I only give them 3.5/5 stars. That’s the number one thing to me. The residents seemed very unhappy; they just didn’t seem like they were engaged as there were still tons of activities to do. They were just sitting around not doing anything at all. I saw people in the meeting, and I just did not get a good feeling; it could have been the day I went. It seemed very clean and instantly remodeled; it was dingy. It was clean and bright. The dining room was very nice, it looked like a fancy hotel like a nice hotel dining room. It’s very nice, but it was just that vibe. I just felt like it’s not a happy place. The rooms were bright, clean, updated, and spacious.

Provider Response

Nancy76927550

We visited Woodside Terrace about 2 years ago. Everything was wonderful. They did not have that many units that were available for us to try to decide whether or not this would work for us. The staff was excellent. There was nothing negative about them.

Caring90143050

The staff was great at Woodside Terrace. I was very impressed with everybody that I met and talked to. The facility, for the most part, was great. It is clearly an old building, but the inside of the building was very clean. The people that were living there, I met some in the dining room and talked to them, they were very enthusiastic about the place. Clearly some upkeep needs to be done on things like the swimming pool. The physical therapy room was a little bit subpar as far as I was concerned, but for the most part, it was well taken care of. The people seemed to care and they were very friendly. I would give them high marks for that.

Caring90553550

Mom is at Woodside Terrace. We chose this facility because it's close to us, to the doctor, it was centrally located in town so my mom could get around easily, and the price is right. The staff are very patient and caring. Her room is very clean and very spacious. They have a swimming pool and exercise room. They also have exercise and Tai-chi classes. They go out to excursions on a daily basis to shopping centers and so forth. It's a very active adult community and I am very happy that mom is in there.

Jim65373450

We visited Woodside Terrace, and it was in a very busy area of Woodside Road. It was a big complex and the grounds were nice. The rooms were very nice. The place was well kept and well maintained. The common areas were very nice and well decorated. The dining area had a restaurant style setup, but there was an area with more room, conducive to people in wheelchairs, because they had a huge assisted living population. I haven't tasted the food but it was highly recommended. The staff was good. For people like me who are interested, they kept us on their mailing list and we were invited to things. I've gone there several times for events. I would like my mother to be there because there were World War II vets there, but it was $6,000 a month and we couldn't afford it. I would absolutely recommend them to others.

Caring83652850

The grounds were beautiful at Woodside Terrace; however, one thing that I saw could be a problem is the walkways were not an even walking surface in the courtyard area. The people were nice and I like the setting. It was nice. There were trees, and it was in a neighborhood where you could walk to the dry cleaners or to the store. So it's nice.

Caring82831250

We were very impressed with everything we saw in Woodside Terrace. The staff treated us very well. The rooms were very nice and spacious. It was great. They had a whole bunch of activities, like tours and religious services.

Beth16

Woodside Terrace looked clean and pleasant. It met our needs. They had perfect people who were very cordial and professional. The common area looked good. We didn't eat there, but the menu was good. They also had activities. It would be better if they could update a bit on their equipment and furnishing.

Martha15

Woodside Terrace is very nice, but very expensive. The lady we spoke with was very, very gracious and showed us around and explained everything. She called our friends who had moved there and they came down. The room that she showed me was very, very small.

Sheri4

She is in the intensive care part of Woodside Terrace. She has a nice little apartment with a bedroom and a bathroom so we are able to fix it up very much like it her own. They have a 24-hour nursing care which is something that she needs and most facilities don't offer that so I'm really grateful for that. There is a nurse on site which makes a considerable difference. The second thing that they have which is unlike many of the facilities I've visited is that they have a regular meal, but you could also order other things. They have a menu, so you don't get that same standard food every day. They have a high turnover with their staff, but they hire very qualified people. I found the staff to be very friendly and very supportive. They all have CNA credentials.

Daughter-in-Law4

The staff that was doing the tour for Woodside Terrace was very nice, though the facility itself looked a little shabby. It needed some help. I was surprised with the garden because there weren't very nice sitting areas outside and that could have been improved. The swimming pool they have needed to be fixed up. I understand they are going to be doing some upgrading, which is good because they needed that upgrading. It just looked worn out. The paint was not in great shape. The room that I got to see was just the basic. There is just no way my in-laws would move in to something like that. It was pretty depressing. It was not the level that my in-laws are used to. This is unfortunately well below anything that I could imagine them doing. This is perfect for a lot of people but it just wouldn't work for my in-laws.

Provider Response

Caring7276

My mother barely stayed 10 days at Woodside Terrace before she passed away. The facility was horrible. I thought it was a nice place for my mother to stay. They put my mother in a dining room, not a real room. I would never recommend this facility to others.

Provider Response

Trevor2

After a difficult surgery to repair an aortic aneurism and several weeks recovery in a hospice we moved my grandfather to Woodside Terrace to help make his life a little easier. None of the family was in a position to take my grandfather in at the time, and to be honest I do not think he would have liked to be doted on by the family. I visited the home several times and found it to be very pleasant. They had several living spaces and floor plans available based on the occupant needs, and while he was there my grandfather was moved closer to care as he needed it. The floorplans are comfortable and very similar to apartment living with adequate space and many rooms have a balcony. There are the obvious necessities for the elderly such as modified bathrooms, large doorways and emergency buttons located around the rooms. I dined with him in the common area once or twice and always found the food to be quite good. The communal dinning option was nice for times when my grandfather was looking for social interaction, but there were other ways to eat in private should he desire. From what I could tell the staff were helpful and treated the occupants with respect, and my grandfather rarely complained about the service and certainly had no major complaints. The facility also had several organized events and outings however my grandfather was never one for these types of things and so I cannot comment on them. Overall I would say the family was very pleased with our experience and while placing a family member in an assisted living situation is never easy this facility made it easier.

anonymousinSF

This facility definitely fills a need and has been a staple in a community that has fewer other options, but does it without much distinction. There are two towers: one for independent living and the other for assisted living, which can make it very awkward if a resident has to move. But at least in some cases, this may be more jarring to others to those other than the residents, who don't always want to live together when their needs and mental capacities are very different. The scheduled activities are those usually offered in assisted living facilities, but nothing that sets them apart. And residents may find they need to do some pushing to get the right level of care, sometimes with the added help of family members and friends. The caregiving and management staff deliver quality care. The cost at Woodside Terrace is moderate, which again, is part of the reason the facility serves a need in the community.

dbeck03

Woodside Terrace was the last stop on a tour of communities we were considering for Mom and Mom-in-law, and my reaction was decidedly mixed. The grounds were in good shape and the facilities fine. The apartments are basic but quite livable, if a bit small. One odd thing we noticed -- there's no separation, like a countertop or bar, between the kitchen and the dining area. We liked that they do wellness checks every morning and are equipped to offer on-site physical therapy, including a year-round pool. Also nice that they have a number of transportation options, including a town car. I guess my biggest reservation would be regarding the location. The neighborhood felt kind of sketchy and run-down. Don't think I'd feel comfortable with Mom walking unsupervised much beyond the community grounds. The other factor is even a little harder to pin down, but this seemed the most corporate of the places we checked out, like the marketing staff could just as easily been selling cars or carpeting.