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Visiting Angels of the Virginia Peninsula Newport News, VA

704 Thimble Shoals Blvd Suite #600B, Newport News, VA 23606

(800) 558-0653 (Caring Family Advisor™)

4.66

(189 reviews)

Offers Home Care

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Visiting Angels of the Virginia Peninsula
Visiting Angels of the Virginia Peninsula
  • Top rated on Caring.com

Newport News, Virginia 23606


4.7

(189 reviews)


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Williamsburg, Virginia 23185



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Reviews of Visiting Angels of the Virginia Peninsula in Newport News, Virginia

4.66

(189 reviews)

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Allison M_7

    5

    April 29, 2024

    I am a current client of this provider

    The provider helps by providing companionship and helping with appointments. The agency helps our mom out.

    William "_18

    5

    April 16, 2024

    I am a current client of this provider

    It is helpful to have someone consistently there. They seem to have a depth in the staff to cover days. They have well-established procedures for the most part. They are very responsive.

    Jeanette L_2

    5

    April 9, 2024

    I am a current client of this provider

    Overall, we have been pleased with the care she has had. They are very good about taking care of her. Some caregivers are better than others. There has only been one glitch and that was taken care of immediately.

    Kathy B_47

    5

    March 25, 2024

    I am a current client of this provider

    Just have the presence there in her times of need. I like this agency because they have good call backs, and they provide good services. They're flexible with their schedule.

    Provider Response

    Thank you for your kind words! We strive to always be there for our customers when they need us the MOST and we value your positive feedback on our call back services and flexibility. It's a pleasure serving you! Thank you for trusting Visiting Angels!

    Anonymous_1710946977

    4

    March 20, 2024

    I am a past client of this provider

    The aides started out good, but they became a little laxer as time went on. They could figure out a way to politely tell a client that they have to do something. We had a miscommunication about the stairs.

    Provider Response

    Thank you for your feedback. We appreciate your honesty and apologize for the miscommunication. Our goal is to always provide excellent service and we will work on addressing any laxness with our Caregivers. Thank you for bringing this to our attention.

    Donna C_22

    5

    February 29, 2024

    I am a current client of this provider

    It is giving her a little bit more freedom and helps her out when I am not there. I like that the aides have all been really great with my mother.

    Provider Response

    Donna, We love hearing that our services and Caregiver are providing your Mom with more freedom. We also like to pair up a good match in Aides to our Clients to make it more comfortable. We appreciate you kind words.

    Beth W_13

    5

    February 9, 2024

    I am a current client of this provider

    I think the services have a positive impact and it gives her company. I like that they communicate with me and also with my mother.

    Elisa F

    5

    January 27, 2024

    I am a past client of this provider

    The most helpful things they did for him would have been assisting him with eating and walking. I liked that the staff are all compassionate.

    Provider Response

    Elisa, Your feedback is great to read as Visiting Angles provide a variety of in home services to help Seniors remain in their home. We are glad to hear that our services are providing the right support and help that you need for your loved one.

    Anonymous_1705065978

    5

    January 12, 2024

    I am a past client of this provider

    They made it positive because they were able to provide care that gave us peace of mind. I thought they were nice and did a nice job when they had to deal with her, keeping her under control, and understanding what her triggers were.

    Gary N_9

    5

    December 21, 2023

    I am a current client of this provider

    They help me do the exercises that they want me to do. I like that they help you with PT.

    Anonymous_7305

    5

    December 4, 2023

    I am a current client of this provider

    The caregivers are very caring. I like that they are reliable.

    Michael W_38

    4

    November 30, 2023

    I am a current client of this provider

    They have made the experience positive because they allow her to have a more productive day by taking the stress and time of getting up and moving for the day. They could improve the cost.

    Jean B_28

    5

    November 27, 2023

    I am a current client of this provider

    I was having a hard time leaving him but now I know he is safe and taken care of. I like that they seem organized and they seem dependable.

    Barbara M_59

    5

    November 10, 2023

    I am a current client of this provider

    They are very caring and they are responsive. They go with the flow. They are able to make the family's life easier. My two caregivers are fabulous.

    Geralene "Gerry" L

    5

    October 18, 2023

    I am a past client of this provider

    They showed up and were always on time. I liked that they were very on top of everything. If one of the angels couldn't come to see me that day, they would offer to send someone else.

    Anonymous_7599

    5

    September 27, 2023

    I am a past client of this provider

    Most of them were on time to work which was nice. Everyone was very kind and helpful, and many made sure they were doing what I needed done around the house. I liked that most of the caregivers were very caring, and they did more than one might expect.

    Susan B_57

    5

    August 14, 2023

    I am a current client of this provider

    The agency gets in touch with me promptly and making sure I have the care. I like this agency because they are competent and friendly.

    Cindy W_13

    5

    July 25, 2023

    I am a past client of this provider

    The services would be needed to be more often, but that was our choice. Our aide was amazing, and they have been very flexible at Visiting Angels.

    Mike G_24

    3

    July 14, 2023

    I am a current client of this provider

    They can make his life easier by understanding the degree of care that was needed. I like that they are communicative and have delivered promise.

    Ruby A

    5

    May 22, 2023

    I am a current client of this provider

    We have her for three days and she fixes her lunch and makes the bed. I like that they are flexible.

    Mike B_22

    4

    April 24, 2023

    I am a current client of this provider

    Because of them being here with my mom, my wife and I have been able to do a lot more throughout the week. I like that Visiting Angels are very responsive and resolve problems quickly.

    Karen S_49

    5

    February 27, 2023

    I am a current client of this provider

    They accommodated to us almost overnight. All of the caregivers have been top notch.

    Pam E_2

    5

    December 12, 2022

    I am a past client of this provider

    I don't have to worry about the client's well-being. The agency is dependable. The care they offered was good.

    Cassandra R

    5

    November 1, 2022

    I am a current client of this provider

    I don't have to worry about my dad. They keep me up to date on everything.

    Brad C_2

    4

    October 24, 2022

    I am a current client of this provider

    They interact with my father, and the level of care required is great. I like the flexibility and consistency of the staff and communication.

    Anonymous_6611

    5

    October 14, 2022

    I am a current client of this provider

    They are caring. A couple of times, the caregivers couldn't come, but they took me to my appointments. I think they are honest and caring.

    Lucy B_14

    5

    September 28, 2022

    I am a current client of this provider

    My dad is really happy to have them here. The hands-on care and companionship combined help him a lot. We have used them for almost 2 years at this point, and the entire time they have been excellent. Their caregivers are absolutely wonderful - with excellent training.

    Sarah F_4

    5

    September 14, 2022

    I am a current client of this provider

    She has helped me a lot because I needed someone to talk to, and she is there to talk with me. I like that she is always on time!

    David F_18

    5

    August 26, 2022

    I am a current client of this provider

    She helps my husband with showers. Our caregiver is very prompt and caring.

    Angelina O

    5

    August 8, 2022

    I am a current client of this provider

    They have given my mom a set schedule which has her up and moving. I like the consistency and they do exactly what they offer.

    Courtney B_4

    5

    July 20, 2022

    I am a past client of this provider

    The agency has helped me the most because they really cared for mom and they wanted her to live her best life. I'd tell a friend that I like that they communicate really well with me when something changes out of the ordinary.

    Linda H_51

    5

    June 15, 2022

    I am a current client of this provider

    The quality of care has been fantastic. Mom doesn't know what she can't do. It's relaxed for my sister and I to have someone there to take care of Dad. They are keeping me in the loop. I'm in Colorado right now. Yesterday, my mom and dad expressed they want to change their hours. Rebecca called me, and I'm so grateful for that.

    Antonio E

    5

    May 27, 2022

    I am a past client of this provider

    This allows me to provide for my father and still go to work. I have them right now. I am using them again.

    Jane S_25

    5

    May 25, 2022

    I am a past client of this provider

    She helped me recover. She was very nice.

    Denise L_4

    5

    April 14, 2022

    I am a past client of this provider

    They are there and they talk to my mom. I like that they are very personable.

    Betty W_23

    5

    February 24, 2022

    I am a current client of this provider

    They have made sure I have everything needed. They are all very caring and loving.

    Anonymous_5718

    5

    February 18, 2022

    I am a current client of this provider

    They alerted me to the fact that she may need more care than originally anticipated. Janet is very pleased with them

    Maria R_11

    4

    February 18, 2022

    I am a current client of this provider

    The caregiver is very helpful. The girl that is coming does a very good job.

    Evelyn H

    5

    January 31, 2022

    I am a current client of this provider

    They are very informative whether through the phone, text, or email. I like that they are consistent and they keep me very informed about what is going on.

    Norman S_3

    4

    January 14, 2022

    I am a current client of this provider

    They do things I cannot do for myself. They are accommodating.

    Eric H_8

    5

    December 9, 2021

    I am a current client of this provider

    I like that they are another presence there, they are a positive factor, a calming factor for the client. I feel I can trust them to handle situations. They are very professional and up front, they call back when they say they will.

    Arlene C_5

    5

    October 15, 2021

    I am a current client of this provider

    They will change the bedsheets. They do what they are supposed to do. They show up when they are supposed to. They take care of my needs.

    Monika W

    5

    October 12, 2021

    I am a past client of this provider

    They were a great aide and relief. I was perfectly satisfied. They took care of my dad when they came. When I had to make changes in visiting times, they were on it.

    Pam P_6

    5

    August 11, 2021

    I am a past client of this provider

    At the time, they were really helpful. They are great. They were prompt. They had a great attitude.

    Clarence W

    4

    June 24, 2021

    I am a current client of this provider

    The agency is helpful by giving me a peace of mind while I am at work. I would like to see the aides be more trained and have a better understanding.

    Debbie C_7

    5

    May 22, 2021

    I am a past client of this provider

    They made my life easier by proving the care my mother needed. I would tell a friend they're very caring.

    Susan Y_1

    5

    May 14, 2021

    I am a current client of this provider

    They have helped me the most by driving me to appointments on the days that my caregiver is here. I like that they told me about what their services could do and I was able to tell them what kind of person would fit well with me.

    Mary "Elizabeth" A

    5

    April 27, 2021

    I am a current client of this provider

    They do their job really well. The caregivers are friendly and knowledgeable.

    Karen B_31

    5

    April 26, 2021

    I am a current client of this provider

    I like that they take my moms concerns into consideration. It gives my dad a break. I like the care they are giving to my mom.

    Patricia D_10

    5

    April 26, 2021

    I am a current client of this provider

    I really need. They have helped me the most by being here for me in case anything happens. I know they could help me if I needed them. I like that I can communicate with them easily and they help me with any problems.

    Martha D_7

    5

    March 26, 2021

    I am a past client of this provider

    The provider, Kim, was awesome. I could tell she loved her job. I would recommend them because of their compassion.

    Arthur R_2

    5

    February 25, 2021

    I am a past client of this provider

    Even when he was difficult at first they did not give up. They kept trying. The only thing was that my father was not cooperative. They were very helpful. They worked with me because they didn't have any openings at first. They were able to find an evening shift for us.

    Beverly E_1

    5

    February 19, 2021

    I am a current client of this provider

    They come at night to help him. They are compassionate and concerned. They are always on time and dependable.

    Violet N_1

    5

    January 28, 2021

    I am a current client of this provider

    It gives my husband and I the opportunity to get out, like going out to dinner. She'll get something heated up for my loved one. They're very friendly and personal, yet they're very professional.

    June V

    5

    January 16, 2021

    I am a current client of this provider

    They help me with transportation. I like the care. They're dependable.

    Barbara B_31

    5

    January 12, 2021

    I am a current client of this provider

    We need someone over night, because she cant get up without help. They are very organized, efficient and personal.

    Anonymous_3746

    4

    December 3, 2020

    I am a current client of this provider

    They do personal care and are there for four hours so there is a little bit of sitting around. They could interact with him a little more. They are easy to contact and communicate with.

    Dorothy "Dot" C

    5

    December 3, 2020

    I am a past client of this provider

    The most helpful part of the services is that one of the ladies would paint my finger nails for me. The agency came and if I didn't need them to do anything I told them to just sit down and I would do it. I wanted to learn to do things.

    Marelyn M

    5

    November 19, 2020

    I am a current client of this provider

    They are a tremendous help. They are kind to my mother and make her laugh. They go the extra mile to do the work. The two ladies we have they are fantastic. They are a good matches for us.

    Carole B_4

    5

    November 5, 2020

    I am a current client of this provider

    My mother has someone to give personalized care and give her a bath. I wouldn't have any reason not to recommend them. I can count on their services.

    Susan C_26

    5

    November 5, 2020

    I am a current client of this provider

    She wouldn't be able to stay home without their assistance. I like a lot of things about them, but what I like most is that they do what they tell me they're going to do. I like their communication.

    Betty H_27

    5

    October 6, 2020

    I am a current client of this provider

    It would be nice if she could do recipes easier. My mother really likes the caregivers she has.

    Gerald B_3

    5

    October 6, 2020

    I am a current client of this provider

    I can trust them and freedom to leave the house. I like that they are very organized and polite.

    Robert "Bob" W

    5

    September 24, 2020

    I am a current client of this provider

    I can't leave the client alone, but our current caregiver spends good time with him. Their organization is very well organized.

    John M

    5

    September 17, 2020

    I am a current client of this provider

    They assist me with things I can't handle myself. They help with things that usually would be my responsibility if I could do them. I like their attentiveness and service.

    Anonymous_3985

    5

    August 10, 2020

    I am a current client of this provider

    They come to my home and cook me breakfast. They do pretty good, I don't have any problems.

    Karen C_23

    5

    July 15, 2020

    I am a past client of this provider

    The service helped the most in providing companionship to my loved one. I liked that everybody was very professional and caring.

    Louise F_2

    5

    July 7, 2020

    I am a current client of this provider

    They've been able to help me with my wife. I like the people that work there.

    Dixie D_1

    4

    June 12, 2020

    I am a past client of this provider

    The aide was nice but my parents didn't know how to utilize her properly. She wasn't motivated enough to get up and take initiative. We would've liked a caregiver that was more motivated.

    Debra A_3

    5

    June 8, 2020

    I am a past client of this provider

    It was helpful because I knew someone was with my mother and she needed help. They care about the person they are helping.

    Margot G

    4

    June 3, 2020

    I am a past client of this provider

    It helps me be motivated to get up and do certain things I cannot do on my own. It depends on their needs but it helped me a lot. They could improve by giving me more hours. They have to ask the office first. It is up to the coordinator.

    Angela H_10

    4

    May 13, 2020

    I am a current client of this provider

    We don't always have the same caregivers coming, and I'd like more consistency with them. I thought that the caregivers would be able to offer more suggestions and give more feedback on ways we could take care of our loved ones better, but they haven't offered anything.

    Linda D_13

    5

    May 13, 2020

    I am a past client of this provider

    They sat with her and kept her company. It was expensive and I didn't like that they made me sign a 2-week contract.

    Gary R_4

    5

    May 6, 2020

    I am a current client of this provider

    They interact with him in different ways, they take him out to places, except in the past few months since it is tough to go out there. We actually have found the caregivers. They have been very attentive.

    Patricia T

    5

    May 6, 2020

    I am a past client of this provider

    They had her run through her daily schedule and kept her up and running. They did a good job for her. Some of the caregivers were amazing and so conscientious.

    Bruce B_12

    4

    April 24, 2020

    I am a current client of this provider

    I need them more than I am getting them. They should get more feedback from me and give a little more training to the caregivers.

    Malvin "Sonny" M_2

    5

    April 20, 2020

    I am a current client of this provider

    They help me with my husband who has Parkinson's. I like the dependable caregivers they send.

    Maria "Josie" M

    4

    April 6, 2020

    I am a current client of this provider

    There is someone there for my mother while I am at work. They are prompt and they show up on time and they let me know when they are not showing up.

    Will C

    5

    April 6, 2020

    I am a past client of this provider

    They really helped my wife out by freeing us up to do what we needed to do. They could screen the people a little better.

    Lucinda F

    5

    April 6, 2020

    I am a current client of this provider

    They keep her occupied and keep her company. Several of the caregivers are particularly attentive to her.

    William J_8

    5

    March 23, 2020

    I am a current client of this provider

    It's given me time to get away like go do art work in my shed and relax. My wife doesn't want me to be away from her and wants to follow me all around the house all day long. I like that the two different caregiver' we've had are wonderful, courteous, took time with my wife, color with her, and do the activities with her that entertain and relax her.

    Carl C_2

    5

    March 12, 2020

    I am a current client of this provider

    They are on time and they always do what you ask them to do. They are dependable and here when they are supposed to be.

    Linda T_10

    5

    March 9, 2020

    I am a current client of this provider

    She's there in any way I need her to help me. I like that the caregiver is an absolute jewel, and I love her to death. She's very good for me.

    Lucy B_6

    5

    March 4, 2020

    I am a current client of this provider

    She is so much more relaxed. She hated driving. They can go wherever they want to go, and my mom doesn't have to drive. They also love Christa. I already have recommended them.

    Susan F_25

    4

    March 3, 2020

    I am a past client of this provider

    We spent a lot of time with the angels sitting around when we could have had assistance. They could set up the care a little better within the house, and they could explain to the family how to best use the provider's services.

    Pheobia H

    5

    February 21, 2020

    I am a past client of this provider

    They took good care of me and were attentive. Visiting Angels is attentive and they know what they are doing.

    Ernesto P

    5

    February 11, 2020

    I am a past client of this provider

    She would always look for something to do. I liked the caregiver.

    Patricia L_7

    4

    February 11, 2020

    I am a past client of this provider

    They are good with their primary caregiver. The only issue was with a substitute that came. I like that they have good availability and have good phone communication.

    Julie C_2

    5

    February 4, 2020

    I am a current client of this provider

    It lets me know that he's okay first thing in the morning for the 4 days that he comes. I like that they all seem really nice, and my dad hasn't said anything bad about them other than the price.

    Anonymous_3160

    5

    January 27, 2020

    I am a past client of this provider

    They were able to stay with him and give us some relief. They could do things for him so that we didn't have to do his total care. They were genuinely concerned about the person. They were willing to do whatever was needed and made genuine contact with him.

    Lynn P_5

    5

    January 22, 2020

    I am a current client of this provider

    I don't have to deal with my husband with Alzheimer's. It gives me a break. They are professional and reliable.

    Denise M_5

    4

    January 8, 2020

    I am a current client of this provider

    I've had caregivers for the past four years, and Visiting Angels has been more reliable. I haven't been as worried. Although, I've recently had issues with the caregivers. Sometimes, the communication isn't the best. I've also had a couple of caregivers that haven't followed the care plan.

    Anonymous_2907

    4

    December 18, 2019

    I am a current client of this provider

    I'd like them to do what they say they'll do in their brochure or contract. Even with full-time care, we still worried that Mom would starve and needed an extra set of hands to make sure she was fed, so we went to them.

    John Z_1

    4

    December 14, 2019

    I am a current client of this provider

    It's probably for the best. I have some other medical issues. I'm a level 2 diabetic, and the right side of my heart is degenerating, so I have some strength left. Most of the people that come out know how to scramble eggs and fry up bacon. There is one who puts spices and things like that, and she'll try to fix me a regular meal. I like the way they cook for me.

    Donald R_4

    5

    December 10, 2019

    I am a current client of this provider

    They helped me cook meals. They have excellent homecare.

    Mary C_46

    5

    December 5, 2019

    I am a past client of this provider

    They gave us a break. They did like they were supposed to and kept their end of the bargain.

    Evelyn W_3

    5

    November 23, 2019

    I am a past client of this provider

    They helped with everything I needed. They were right there to help me. I thought everything was organized and professional.

    Anonymous_2746

    4

    November 21, 2019

    I am a past client of this provider

    A lot of the time I would have to tell them what to do. They didn't keep going on their own and they waited for direction a lot of times. I like them and was very happy with them. If I was back in my own home, I would hire and would recommend them. They felt like companions, rather than help in the house. I liked the ladies who came and I was happy with what they were doing. I had no complaints.

    Anonymous_2711

    3

    November 16, 2019

    I am a past client of this provider

    They should have been more involved in doing things instead of talking. I was here, and I was doing more than what the caregiver was doing.

    Steve S_8

    5

    November 8, 2019

    I am a current client of this provider

    I don't have to worry about my mom anymore. I know that someone is with her and is watching her. I would recommend them. I don't really get to see the caregivers at work; I just have brief encounters. My mom seems to like them.

    Fumiko A

    5

    November 6, 2019

    I am a current client of this provider

    They care for her and talk to her. Her aide is exceptional.

    Hazel P

    4

    October 25, 2019

    I am a current client of this provider

    My mom has dementia, so sometimes she isn't as independent as she would like, but sometimes she seems intimidated by the caregivers, and she doesn't let them know. My sister and I have been leaving notes for what my mom would like. I would like them to do spot checks more often on the people who are in the home without the people knowing that they are coming.

    David C_24

    4

    October 4, 2019

    I am a current client of this provider

    They need to get the person to motivate them to get out of their apartment or wherever they live. They need to encourage him to get out and be more active instead of doing whatever he wants. They are very flexible with the schedule. They call me a lot and communicate with me a lot about my dad and what is going on.

    Mary J_7

    5

    October 3, 2019

    I am a past client of this provider

    We were a team in trying to do what needed to be done for my mom. I just had to ask, and they would do it. They always did whatever needed to be done.

    Jean P_7

    5

    September 6, 2019

    I am a current client of this provider

    They keep her out of trouble. They make sure she is using her walker. It is good for her, both physically and emotionally. They let us know when a substitute will be there. They are on time. They are very polite and respectful.

    Karen B_9

    5

    September 6, 2019

    I am a current client of this provider

    They take care of the nights. It has been fabulous, especially with Latoria. They are careful. The staff is very punctual.

    Jim C_4

    5

    September 6, 2019

    I am a current client of this provider

    It gives me a break, so I don't have to do what they do. My wife needs care 24/7, and they do all the things I would do. They give me a break, and I need it. I like that they know what their job is. They are congenial and get the job done.

    Anonymous_2477

    5

    September 6, 2019

    I am a current client of this provider

    They get him up in the morning. They're professional and reliable.

    Michelle M_3

    5

    August 22, 2019

    I am a current client of this provider

    It makes life a lot easier. He is at the point that he can't do anything himself. It's so important they come. They get him up and going in the morning and bath him. I like their dependability.

    Barbara C_20

    5

    August 14, 2019

    I am a current client of this provider

    Their services allow my mom to be independent. We have been with them for a while, and they are responsive. They try to work with you to get the right solution. Everyone we have dealt has been very pleasant.

    Cliff & Jean H

    5

    August 7, 2019

    I am a current client of this provider

    Everything they do helps me. They are very willing and can help with anything I need.

    Felicia H

    5

    July 22, 2019

    I am a past client of this provider

    They did night shifts. They watched her while she slept. They were professional and courteous.

    Laura R_3

    4

    July 8, 2019

    I am a current client of this provider

    They have helped the most by being able to schedule and have people available without me having to do all of the work. They have every kind of care that they have under the same pay scale. I would suggest a tier based on service with an applicable fee. If they are just sitting, they shouldn't charge as much.

    Naomi W

    5

    June 20, 2019

    I am a current client of this provider

    Visiting Angels has been there for her. They have given her the ability to talk to someone. I like Visiting Angels because they have met the needs of my grandma and have fixed the problems that have come up.

    Kristina G_1

    5

    May 7, 2019

    I am a current client of this provider

    The were able to find someone who fit her personality. I like that they are flexible when my mother wasn't convinced she didn't need the care. They found someone who my mom likes spending time with.

    Sandra H_1

    5

    May 7, 2019

    I am a current client of this provider

    They help me out with any situation and make sure my mother is taken care of. They're responsive to my phone calls. I like their dependability.

    Chris N

    5

    May 7, 2019

    I am a current client of this provider

    I couldn't go without them. I would like to see their communication improved when I have to set up a schedule. They are good at accommodating us, but they don't always get back and let me know.

    Ellen M_1

    5

    April 29, 2019

    I am a current client of this provider

    My dad hasn't had any more falls when they started sitting with him. I like how caring they are and that they to get to know my dad.

    Anonymous_1729

    4

    April 23, 2019

    I am a current client of this provider

    They could come around quarterly just to see how things are going and what can be improved. I would like to see them have more of a supervising role.

    Eric B_3

    4

    April 23, 2019

    I am a past client of this provider

    They did everything that needed to be done. I was able to rest some, and that was a plus. They came in the evening and stayed all night. We were both asleep most of the time, and there was not a lot required. They were fine, and they were good at calling me if he ever woke up.

    Josie C

    5

    April 8, 2019

    I am a current client of this provider

    It gave me comfort to know that someone is there with my mom. I would say that they are very well-organized and dependable.

    Gayle K_1

    5

    April 8, 2019

    I am a past client of this provider

    They made things easier by being vigilant because we couldn't be there since we were out of state. I liked that they were well-trained and compassionate.

    Wendy B_3

    4

    April 8, 2019

    I am a current client of this provider

    My loved one's 90 and he has poor balance, so those things can't be helped much. My dad can't prepare meals for himself. He's never cooked and he doesn't know how to cook, so they provide him with his nutrition, which is important. They also help him if he needs to get to the doctor's appointment or a hair cut. I think that they have been dependable, which is important to my dad. The only negative has been the turn over in caregivers because he gets somebody that he likes that he feels like he can talk to, and then that person has to go or they move on to a different company.

    Kathy H_5

    4

    March 25, 2019

    I am a current client of this provider

    We are just burned out about the whole situation with the caregivers. I think they could be more consist because they send a lot of different caregivers all the time and some don't even show up.

    Helen B_17

    4

    March 6, 2019

    I am a past client of this provider

    They did what we asked them to do. We wanted them to do a little bit more, but that was not in their contract. The caregivers were friendly, personable, and on time.

    Marianne L

    5

    March 6, 2019

    I am a current client of this provider

    They are very good around the house. They talk to you and carry on a conversation with you. They are very honest and caring.

    Clifford H

    5

    February 13, 2019

    I am a current client of this provider

    They help by their presence here. They are very pleasant and helpful and do everything asked of them.

    Robert M_19

    5

    February 7, 2019

    I am a past client of this provider

    They were very pleasant. They were only here for one or two days and did whatever was asked. They had no ill factor. They were very friendly and had no complaints.

    Sam K_1

    5

    January 30, 2019

    I am a past client of this provider

    They took care of my mother properly. They have qualified people. They are on time. The workers do a little extra.

    John B_5

    5

    October 8, 2018

    I am a current client of this provider

    They bring me peace of mind when I am not here to look after my father. They are competent and dependable.

    Laura C_3

    5

    October 8, 2018

    I am a current client of this provider

    He was very lonely and I didn't want him driving a lot, so it was a way for him to get to appointments and get out of the house. They come by a few times a week. They are very responsive.

    Mike R_6

    5

    September 20, 2018

    I am a past client of this provider

    I am 2,000 miles away and have a huge company, so I couldn't just drop everything and go there. Having them be so responsive and quick was huge for me. I learned about needing care on Monday night and I contacted a bunch of different caregivers the next morning. Most would take 24 to 48 hours, but Visiting Angels was able to get someone the same day.

    Barbara L_15

    4

    September 19, 2018

    I am a current client of this provider

    They help by providing her with company, reducing her stress, reducing her worries, and by winning her trust. The communication is not always what it needs to be, especially when a caregiver can't come. I don't always get a call to let me know that. The less I know, the harder it is for my loved one.

    Susan G_1

    5

    September 19, 2018

    I am a current client of this provider

    My loved one has someone watching over her when I can't be there. It allows me to continue with my other responsibilities. The caregiver that has been assigned to my loved one has been amazing and the administrative staff is friendly.

    Richard R_3

    5

    September 7, 2018

    I am a past client of this provider

    They were good. They got here on time and stayed later to help me. I already have recommended them. They were really good.

    Dolores S_2

    5

    September 7, 2018

    I am a current client of this provider

    It has changed my life tremendously. I was unable to bathe myself. I need help with that. Also, I am not allowed to go upstairs alone. The lady who comes has given me the ability to move about more freely. I'm very happy when my lady comes. They are excellent. They check on me, they call, and they're very polite. The service has been excellent.

    Nancy S

    5

    August 29, 2018

    I am a past client of this provider

    It gave me peace of mind that when I wasn't with my mom, she was still being taken care of. There were a couple of times when the care plan had no notation in the notebook from the caregiver.

    Diane R

    5

    August 10, 2018

    I am a current client of this provider

    It provides the comfort of knowing that my dad is in good hands, and I don't have to worry about if he's eating, getting dressed, or cleaned, and someone is there if he falls. We have an outstanding caregiver, and there is a comfort in knowing that their people are trained and certified. If anything happens, they will send a replacement.

    Anonymous

    5

    August 6, 2018

    I am a current client of this provider

    They give me free time for myself so I don't have to take care of my loved one myself. They keep me informed.

    Ann P

    5

    July 26, 2018

    I am a past client of this provider

    They went along with whatever I wanted to do and there was no interference. They were very easygoing. They were very good and I can't say enough good about them. They were thorough and the girls that came out always asked if there was anything else they could do for me. They were very helpful and I miss them terribly.

    Agnes M

    3

    July 6, 2018

    I am a current client of this provider

    They have a crazy system because an aide comes Monday, Wednesday, and Friday. I have a different aide come Tuesday and Thursday. After I discussed the different caregivers with the owner and told them I was going to leave their agency, they were able to provide one aide for the whole week, which has been fantastic. The caregiver I have from Visiting Angels is proficient; however, they aren't all good and there seems to be a large turnover.

    Charles R

    4

    July 6, 2018

    I am a past client of this provider

    They made my life really easy. They asked me what i wanted done and they took care of it. They would have done better if I was in worse shape. They were pretty efficient, always on time, and very polite. I wish they could have cooked.

    Kathleen V

    5

    June 26, 2018

    I am a current client of this provider

    It's been a blessing. They help me with the bath, light housekeeping, and cooking. They are good workers and they do the work without complaint.

    Jennifer H_4

    5

    June 21, 2018

    I am a current client of this provider

    I just appreciate that they are reliable. They are very reliable.

    Carmella G

    5

    June 20, 2018

    I am a current client of this provider

    They provide services like bathing and companion care. They are caring and efficient.

    Deborah N

    5

    June 19, 2018

    I am a past client of this provider

    They would get him to his appointments and were companions to him, so I didn't have to worry about him. He liked all of the caregivers that came. He was fond of the primary caregiver.

    Connie H

    5

    June 7, 2018

    I am a current client of this provider

    It lifted some burdens from us. They just really get to know my family member. The whole office and everybody connects just awesomely.

    Marilyn S

    5

    June 7, 2018

    I am a current client of this provider

    The service helps her with the hard part of her day: the morning. They aide is with her all throughout the morning. So far, the caregiver is very prompt and gets everything done.

    Grace R

    5

    June 6, 2018

    I am a current client of this provider

    It gives her motivation to know that someone is coming to provide personalized care. My loved one receives excellent care from them, and it has made her more engaged in her later years.

    Jacqueline M

    5

    May 29, 2018

    I am a current client of this provider

    I only get three hours a day to go home because I stay with my mom all day, but it is really nice to have those three hours. They provide good care and one of the caregivers will clean and do things that I did not even think they would do. They just provide great care.

    Ruby S

    4

    May 22, 2018

    I am a past client of this provider

    They were able to be here, be punctual with the feeding and the bathing, and changing the bed. They were also aware of what was going on with my husband. For the most part, they were punctual, very caring, and their conversations were soothing to my husband.

    Robin S

    5

    May 7, 2018

    I am a past client of this provider

    It was not only the way they cared for my mother, but in the way they educated us in taking care of my mom. Especially towards the end, when it became necessary to move her in and out of her chair They worked very well with my mother, especially the last caregiver.

    Donald B

    5

    May 7, 2018

    I am a current client of this provider

    Basically they take the worry off of how my father is doing, I know that he is in good hands. They are flexible with myself and with my father.

    Barbara S

    4

    April 13, 2018

    I am a current client of this provider

    The administration called this past week and said a caregiver would show up on Thursday, but they came on Wednesday. They never give me accurate information. She only comes on Tuesdays and Thursdays and has given good care. She is sweet and takes good care of my loved one.

    Rosemary "Mary" L

    5

    April 6, 2018

    I am a current client of this provider

    The communication has been very good. There was an incident in which the caregiver made early detection of health related issues that we didn't see.

    Cindy S

    4

    March 22, 2018

    I am a current client of this provider

    The administrative staff has been quick to respond to any concerns that I've had. Usually the staff is prompt and I haven't had any issues with the staff not being prompt. Some of them need to have it explained in the training to be a little more proactive. If they see that something needs to be done, that they do it.

    John A_9

    5

    March 15, 2018

    I am a current client of this provider

    I like using them because they free me up and they make sure my wife is protected. I can leave and do things that I need to do because they care for and protect my loved one.

    Jerry L

    5

    March 8, 2018

    I am a current client of this provider

    This lady we have now is on time, and if she is going to be late, she calls me. She is calm and nice no matter what. She is professional and is always neat and clean. They take care of her daily needs, like bathing, dressing, taking her outside, and doing word puzzles together.

    Joan B_12

    4

    March 8, 2018

    I am a current client of this provider

    Visiting Angels provides good care at a reasonable price.

    Mary T

    4

    March 6, 2018

    I am a past client of this provider

    They are very qualified individuals. The companionship was the biggest help

    Ann G_6

    5

    February 8, 2018

    I am a past client of this provider

    They did everything. They were loving and caring. Towards the end, we had good caregivers that were like another member of the family. It allowed me to work every day. It gave me peace of mind knowing that my mother would be okay and looked after, and it relieved a lot of tension.

    Marvadeen H

    4

    January 16, 2018

    I am a past client of this provider

    I appreciated that Visiting Angels was here for me. The caregivers came and talked with me.

    Jennifer S_5

    4

    January 16, 2018

    I am a current client of this provider

    Both the office staff and clinical staff are very responsive and pleasant. They are there three days a week and that is helpful.

    Anonymous

    4

    December 19, 2017

    I am a past client of this provider

    Visiting Angels is reliable and has great communication with their staff. Visiting Angels assisted with feeding my loved one.

    Anonymous

    4

    December 14, 2017

    I am a current client of this provider

    I would recommend Visiting Angels. I don't have my full needs met yet, but they're working on it. I can't do a lot of things by myself, and I'm glad that Visiting Angels is here for me. They make it possible for me to stay at home and out of a facility.

    Anna G_2

    4

    December 14, 2017

    I am a current client of this provider

    Visiting Angels has great caregivers. Visiting Angels has made Anna's life easier because the caregivers cook for her.

    Minnie S

    5

    December 8, 2017

    I am a current client of this provider

    I like the way Visiting Angels cares for my loved one. They are very nice people. Visiting Angels' services take a load off me. I was doing all my loved one's medicine and feeding on my own, but I am freed up now.

    Anonymous

    4

    December 8, 2017

    I am a current client of this provider

    Visiting Angels checks out the people they send into my home and tries to place us with reputable people. Visiting Angels made my loved one's life easier by changing the bed for them.

    Barbara N

    5

    November 16, 2017

    I am a current client of this provider

    I have had nothing but positivity with Visiting Angels' scheduling, promptness and flexibility with the schedule. The services from Visiting Angels are nothing but excellent.

    Anonymous

    4

    November 10, 2017

    I am a current client of this provider

    Visiting Angels has been a long process and I feel like we have educated them on how they are supposed to run their company. There were times where if I hadn't happened to be in town, then my loved one would have had no one there. My loved one depends on Visiting Angels, I know that Visiting Angels does go out of their way to provide people for them.

    Anonymous_1160

    5

    October 18, 2017

    I am a current client of this provider

    Visiting Angels gives excellent care, and their caregivers are well-qualified. They point out things we need to know about. Visiting Angels makes my life easier because I couldn't do what I am doing if not for the help I receive from Visiting Angels.

    Lawrence C_2

    3

    October 18, 2017

    I am a past client of this provider

    Visiting Angels was disorganized, the caregivers didn't show up, and when I called the office, they didn't know that the caregiver did not show up. I tried Visiting Angels, and I didn't think that I really needed it, but they were okay.

    Yusan S

    4

    September 23, 2017

    I am a current client of this provider

    Visiting Angels is a good service. There wasn't a lot of help needed, so it was expensive for what I got.

    Martha K

    5

    September 12, 2017

    I am a current client of this provider

    I've already recommended Visiting Angels a number of times. We've had them for over 10 years and found them to be open and responsive. They provide quality caregivers and work with us to make changes as needed. Their price is reasonable. Visiting Angels is there to try to help my mother. They do what needs to be done and sometimes go over and above. Some of the caregivers are more comfortable working with dementia patients than others, but they all try.

    Marilyn A

    4

    September 8, 2017

    I am a past client of this provider

    I would recommend Visiting Angels because they seemed to be really caring people. They also did a good job. Visiting Angels did not make my life much easier because I felt like I had to clean up before the caregivers came to my home and it just stressed me out until I got used to it.

    Irene L_2

    5

    August 30, 2017

    I am a current client of this provider

    I have never had any problems with Visiting Angels. Everyone from the office staff of Visiting Angels is superior. The services from Visiting Angels are just very helpful for me.

    Jim B_4

    4

    August 30, 2017

    I am a past client of this provider

    I would tell a friend that Visiting Angels would correct things when I called and asked them to. Visiting Angels was pretty good at taking care of things and being pleasant.

    Robert C_8

    4

    August 17, 2017

    I am a current client of this provider

    Visiting Angels is personable and they do what I want them to do. They have been meeting what they have advertised. Visiting Angels gives me more assistance than I need.

    Olga M

    4

    July 31, 2017

    I am a current client of this provider

    Visiting Angels is consistent in that I know what I'm getting before they arrive.

    Peggy T_1

    4

    June 29, 2017

    I am a current client of this provider

    I like that Visiting Angels offers compassionate care and that the caregivers treat their client like a person. Visiting Angels is one of the best agencies out there. They hire kind, compassionate people who are able to handle older clients. My mother has said her caregivers from Visiting Angels are her friends. My mother does not see them as people that come to work, but people who come to help her because they love her. I think that is incredible. It is really helpful that the caregivers show they care about the client.

    Mark D_2

    4

    June 28, 2017

    I am a current client of this provider

    Visiting Angels' caregivers are on time. Visiting Angels is able to provide fill-ins when a caregiver can't make it. The services have allowed me work and do things. It has been extremely helpful to be able to not need to be home for 24 hours a day.

    Nancy M_10

    5

    May 15, 2017

    I am a current client of this provider

    Visiting Angels has nice caregivers that are willing to do anything that needs to be done. Visiting Angels' caregivers ask what needs to be done, and they do it.

    Bernice B_3

    5

    May 15, 2017

    I am a past client of this provider

    I would tell a friend that Visiting Angels was very prompt and they were nice. Visiting Angels made life easier for me by doing what I asked them to do.

    Philip T_1

    4

    May 15, 2017

    I am a current client of this provider

    Visiting Angels has employees that are compassionate and have great work ethics. We had to be taken around, so it was essential that we had the services from Visiting Angels.

    Barbara L_9

    5

    April 17, 2017

    I am a current client of this provider

    Visiting Angels is fine. They need to train some of their caregivers more. A lot of them do not have a clue what to do on basic house cleaning. The services helped by cleaning. Some people are efficient and have a good attitude. Some of the younger ones do not have a good attitude.

    Caring_2643128

    2

    August 10, 2016

    I am a past client of this provider

    Very disappointed in visiting angels, mostly the management. Made us feel like our 100 year old loved one was not important enough. Often Did not call back when we requested additional help in the last few days. Never updated the ladies on the worsened condition of the client. Then send a new, very young girl, without any experience that was kind but of no help whatsoever. They send a lot of different people, which was not what they initially told us. They said they would try to send mostly the same 2 or so people. There were 3 people that were really good and kind. One moved away after only one visit. When we requested extra help, we were told they did not have anyone available, even though one of the ladies was not accepting any other jobs, just in case we needed her.

    saharris

    1

    December 31, 2015

    I am a past client of this provider

    Do not use this agency. I had s horrible experience. The quality of their staff is poor. My in laws had valuables stolen from them. Another staff member came to their home to find a wheelchair and a step ladder blocking the entrance to their bedroom so they couldn't get out. Yeah I know unbelievable. I am a RN so you can imagine the fury I was experiencing. Owner of agency was rude, no compassion and basically told me I was a liar. I had to post this review in hopes that no other family has to go through what my family went through. My father in law had Parkinson's and my mother in law had severe dementia so I could not gets good information from them on details. I quit my very good nursing job to care for them myself.

    Patty9

    5

    December 27, 2012

    I am a current client of this provider

    Visiting Angels was referred to me because they're a national organization. At that time, I found a way that my father could be given companion care. My dad was able to live independently but he needed help. I've had some really good experiences with them for the most part. The girls that they send me are great. I have my chosen ones. Those are the girls that I've gotten to know very well. It started out as companion care but it's been total care now for two and half years. It kinda changed the level of our needs. So I wanted to get people that I could know and trust. So I worked with just a few girls. I'm not implying that I couldn't trust the other girls but it just makes it easier when you know them. They're like family. I have Visiting Angels for a total of 4 years now.

    oldestsister

    5

    November 23, 2011

    I am a current client of this provider

    I watch my mom 4 months of each year being fortunate enough to share this role with my sisters in another state. I knew it would be necessary, for me to retain some sense of balance and relief, to have in-home care at times. I chose Visiting Angels who were wonderful work with in every way. They have a seamless interview process and were able to make a perfect match of providers for my mom's care during the times I needed it. What's the saying, "When mamas happy, everybody's happy." That works in this case. I will continue to use Visiting Angels as long as I am a caregiver. Stress free and mom likes the people they send!

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    Services and Amenities of Visiting Angels of the Virginia Peninsula in Newport News, Virginia

    Rates

    • Hourly Rate: $21-$35/hour

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants
    • In Home Health

    About Visiting Angels of the Virginia Peninsula in Newport News, Virginia

    Visiting Angels of Newport News was opened in 2003 by owner, Patty Andresen Knapp. Over the years, Visiting Angels has become a name the community trusts with their patients and families. We offer Companion and Personal Care services for up to 24-hours per day to clients on the Peninsula from Williamsburg to Hampton, as well as Smithfield and Carrollton. We offer extensive training to our caregivers, included disease-specific speakers and in-services. Give us a call today to find out why so many families have trusted us with their loved ones over the years.

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