They need to make sure they are billing properly and paying the caregivers properly.
I have called them to make changes in scheduling and the billing is poor. They are underpaying the caregivers. When I told them about changing the hours, they were still charging us for the full hours.
Care Advantage - Emporia
Offers Home Care
22 Reviews
Call
(800) 973-1841
Reviews of Care Advantage - Emporia
Home Care Reviews for Care Advantage - Emporia
April 05, 2019
I am a current client of this provider
April 05, 2019
I am a current client of this provider
If the caregivers could just come in and do things well, everything would be good.
They are okay. They notify me of things that are happening, and sometimes they don't.
Provider Response
Thank you for taking the time to give us a review and we here you. If you have any concerns please call me and let me know how I can make us a 5 star review for you. Sincerely, Ginny Schwank
April 01, 2019
I am a past client of this provider
They should have listened to me as a patient and straightened things out with the agency.
The nurse is friendly, but they can't adhere to my schedule. With that, I can't recommend them to anyone.
March 07, 2019
I am a current client of this provider
There are a lot of things that he can't do for himself so it is helpful to have someone there who can help him because we are not there to help during the daytime.
We usually get help when we need it.
March 07, 2019
I am a current client of this provider
They make sure I have someone here with me.
They try to send me caregivers compatible to me.
Provider Response
Thank you for taking the time to give us a review. I understand that you have some issues and I want you to know that we will do all that we can to make sure that you always have the care that you need and deserve. Call me directly if you have concerns. Thank you, again. Ginny Schwank
March 01, 2019
I am a current client of this provider
They help him. I'm still doing his care, but a caregiver comes. It helps me a lot because I don't have to bathe him every day.
They could give us more time.
February 01, 2019
I am a current client of this provider
They have made things easier for me because they sit and talk to me. They try to help me.
I like that the girls come here, and sometimes we talk.
February 01, 2019
I am a current client of this provider
They don't need any help doing anything because they know how to handle the patient well.
They are prompt and on time.
December 14, 2018
I am a current client of this provider
They are doing a good job for him.
I like that they are very considerate of their patient.
Provider Response
Thank you for the review. If you ever have a problem, please contact us immediately. We want you to be happy.
December 07, 2018
I am a current client of this provider
They do what they do and it's alright.
I like how caring they are of me and my home.
Provider Response
This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!
December 01, 2018
I am a current client of this provider
They help with the cleaning, and they fix my lunch and breakfast.
They are good.
Provider Response
Thank you for the kind words. It is our pleasure to help you.
November 09, 2018
I am a current client of this provider
When they come, it's excellent. They have helped my uncle the most with the routine. Someone is there, someone helps him with his medicine, and someone makes sure he is stable.
For some reason, we have been through three or four different people. I was hoping we could have the same people so we could get a routine. Nobody has come for a couple of days.
Provider Response
Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.
October 11, 2018
I am a current client of this provider
The services have been good. They help me do things that I can't do.
Some of the workers are better than others.
August 01, 2018
I am a current client of this provider
They could be providing transportation for me to go get groceries and things. They only provide service in the home. There are other places I have to go.
When the nurses come to my home they don't tell me the date or time that they're coming. I like to set aside that time for them, but they don't give me a heads-up.
Provider Response
Thank you so much for taking the time to offer feedback. We unfortunately have requirements from certain payer sources that prohibit announced visits. We must do unannounced supervisory visits from time to time, but they will always be within your scheduled service dates and hours. The visits will typically fall around the same time every 90 days. From time to time you will have one scheduled, but they are primarily going to be unannounced. In addition, those same payer sources prevent us from providing transportation services. If there are services that you would like to add to your plan of care that may not be covered by the insurance, we can discuss other alternatives that may offer a solution. Please reach out to your servicing office to further discuss, and thanks again for reaching out.
July 30, 2018
I am a current client of this provider
They help me with my son and it gives me a break to do the things I need to do.
Everything seems to be going alright. The aide does well.
July 10, 2018
I am a current client of this provider
Sometimes we don't have a nurse if the regular nurse isn't here. We need to know ahead of time that we don't have a nurse.
When the regular nurse isn't here, they need to have someone fill in because that's not always happening.
Provider Response
Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.
June 22, 2018
I am a past client of this provider
The caregiver did his am care and was there to relive me.
They came in so that I could get some things done.
Provider Response
I am so glad that you were able to get relief. It is our pleasure to help.
June 04, 2018
I am a current client of this provider
I can go out. It makes me feel okay.
They work quickly. They find people immediately to send out.
Provider Response
We appreciate your feedback and hope that we con do even better moving forward.
May 08, 2018
I am a past client of this provider
They explained the new procedures to me and they went out of their way to show me how to do what was needed.
They were prompt and they came on time.
May 01, 2018
I am a past client of this provider
They could have better accountability. Their responsibility and professionalism were poor. They could have looked at all the problems and fix something.
Provider Response
I am so sorry to hear that this was your experience. This is disappointing. We would very much like a chance to show you the true value of Care Advantage's services. If you do decide to give us another try in the future, please contact me directly at 804-323-9464 so that I may personally handle the arrangements.
April 18, 2018
I am a current client of this provider
Care Advantage sometimes doesn't have enough caregivers for me because if a caregiver calls off sick, they need to do better at getting a replacement for me. They have been a disaster because they can't always provide a caregiver for me.
Provider Response
I am sorry that you are experiencing this problem. I would love the opportunity to speak with you about your concerns and see if we can work together on a solution for that. Please give me a call when you can to discuss further. I can be reached at 804-520-5454 Thank you.
April 02, 2018
I am a current client of this provider
They have met all of my needs so far. I couldn't do all of the things I need done without them.
Provider Response
Thank you for your kind words. We are so glad that we have been able to meet your needs and make you happy. That is what we are here for.
About Care Advantage - Emporia
Our Mission, our purpose, our duty...
Care Advantage companies are fully committed to enhancing the lives of our patients, our employees, and the communities we serve.
We are focused on delivering exceptional care to our patients in their residence. We will provide a nurturing environment for our team members to grow and excel. We vow to make a positive contribution in the communities we serve and will do so with passion, integrity, and care.
Our Vision
To become the leader in the healthcare industry by continually evaluating and improving the way we conduct ourselves, ensuring our patients always receive exceptional service and care.
Our Values
These are our values, they define us as a company. They are a source of inspiration as we lead the way to a brighter future for our company and all who depend on it. They support our mission of making the lives better for each and every patient we care for.
C
COMPASSION We care and we are passionate about what we do. We give our hearts to our patients, their families, and our employees.
A
ATTITUDE We maintain a positive attitude. We display a "can-do" approach as we perform our responsibilities and engage those responsibilities with hard work, honesty, and integrity.
R
RESPECT We cherish each other's diversity and opinion. We have a deep admiration for everyone's unique story, skill, and knowledge.
E
EXCELLENCE We vow to go above and beyond. We are committed to delivering excellence to our patients, our employees, and our communities.
Services and Amenities of Care Advantage - Emporia
Rates
- Hourly Rate: $17 $25/Hour
Agency Type
- Full Service Agency
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Blood Work And Other Medical Care
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Residency Confirmation
- Drug Screening
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: Online Payment Is Available
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: Home Care Organization License
