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  4. Care Advantage - Emporia

Care Advantage - Emporia

Offers Home Care

31 Reviews
Call (800) 973-1841
Care Advantage - Emporia (800) 973-1841
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Reviews of Care Advantage - Emporia

31 Reviews Write a review

Home Care Reviews for Care Advantage - Emporia

March 05, 2020

By MARY L

I am a past client of this provider

It took some pressure off of me as the primary caretaker. I liked that the services were complete and professional.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family and are thrilled to hear that we helped relieve some of the pressure for you. We appreciate your time to leave us positive feedback!

February 07, 2020

By SHERMAN W_1

I am a current client of this provider

They prepare his meals, wash him up, and do the things that he needs. They could make sure we have consistent help.

Provider Response

Thank you for taking the time to provide us with your valuable feedback. We will certainly reach out to the office team and ensure they are aware of your comments about your experience! Please know our office teams pride themselves on establishing close relationships with their caregivers in order to staff cases as consistently as possible.

January 13, 2020

By Anonymous_3201

I am a past client of this provider

They were always on time. I like that they can always get somebody.

Provider Response

Thank you for taking the time to leave this review. We are honored to have been able to assist you and your loved ones.

December 07, 2019

By KIMBERLY N_1

I am a past client of this provider

They were very good. They escorted her from room to room in the hospital until they left. My Dad had them escort them to his eye appointment one time, and he said they were wonderful.

Provider Response

Kimberly, thank you for leaving this review. We are so happy to hear that we were able to provide incredible care for you and your loved ones.

November 07, 2019

By MRS. D

I am a current client of this provider

He gets up and goes to the bathroom himself. Some of the workers don't understand when I say that he needs to have help when going to the bathroom. I've had two bad experiences with workers that I do not want back again. Other than that, they are good.

Provider Response

Thank you for taking the time to leave this review. We are sorry to hear about your experience, we understand that the safety and needs of your loved ones are very important and we will work with our office teams to figure out the best way to resolve this issue.

October 07, 2019

By Anonymous_2626

I am a current client of this provider

They have helped my mother-in-law with daily tasks. She couldn't feed herself, bath or comprehend what to do next if there wasn't someone there with her, and it allows us to still work. The communication between the agency and the representative for my loved one needs to be improved.

Provider Response

Thank you for leaving us this very valuable information. We will speak with our office teams about your concerns with communication. We want to be able to help you and your family in the best way we can. Thank you for your review.

August 01, 2019

By Anonymous_2235

I am a current client of this provider

I like how they are on time.

Provider Response

Thank you for leaving this positive review, we are glad that we are able to provide reliable assistance!

July 02, 2019

By WILLIE B_1

I am a current client of this provider

They have good communication skills. I like that someone comes out and assists me.

June 05, 2019

By MARY W

I am a current client of this provider

I can't use my legs, so I need extra help. When they come to the house, it looks like a dump. They don't clean. They could clean when they come.

Provider Response

Thank you for the kind words. It is our pleasure to help you.

May 01, 2019

By MABLE S

I am a current client of this provider

They keep the people coming. I like their staff and the people that come out.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

April 05, 2019

By MARGARET G

I am a current client of this provider

They need to make sure they are billing properly and paying the caregivers properly. I have called them to make changes in scheduling and the billing is poor. They are underpaying the caregivers. When I told them about changing the hours, they were still charging us for the full hours.

Provider Response

We are so sorry that you did not have a stellar experience with our teams. We will be sure to communicate this dissatisfaction with our accounting office and leadership. Please feel free to email us if you need to speak with a member of leadership about your specific case. We hope to have your matter resolved professionally and accurately.

April 05, 2019

By HENRY S_4

I am a current client of this provider

If the caregivers could just come in and do things well, everything would be good. They are okay. They notify me of things that are happening, and sometimes they don't.

Provider Response

Thank you for taking the time to give us a review and we here you. If you have any concerns please call me and let me know how I can make us a 5 star review for you. Sincerely, Ginny Schwank

April 01, 2019

By ARNETTE F

I am a past client of this provider

They should have listened to me as a patient and straightened things out with the agency. The nurse is friendly, but they can't adhere to my schedule. With that, I can't recommend them to anyone.

Provider Response

We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

March 07, 2019

By JOSEPH A_1

I am a current client of this provider

There are a lot of things that he can't do for himself so it is helpful to have someone there who can help him because we are not there to help during the daytime. We usually get help when we need it.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

March 07, 2019

By EDITH M J

I am a current client of this provider

They make sure I have someone here with me. They try to send me caregivers compatible to me.

Provider Response

Thank you for taking the time to give us a review. I understand that you have some issues and I want you to know that we will do all that we can to make sure that you always have the care that you need and deserve. Call me directly if you have concerns. Thank you, again. Ginny Schwank

March 01, 2019

By JAMES B_1

I am a current client of this provider

They help him. I'm still doing his care, but a caregiver comes. It helps me a lot because I don't have to bathe him every day. They could give us more time.

Provider Response

Thank you so much for leaving us a review. We appreciate you taking the time to let us know how we care for your loved one. We are happy to give you additional time or caregivers anytime you request as we have a large network of caregivers to call upon.

February 01, 2019

By GLADYS M H

I am a current client of this provider

They have made things easier for me because they sit and talk to me. They try to help me. I like that the girls come here, and sometimes we talk.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

February 01, 2019

By FLOSSIE C

I am a current client of this provider

They don't need any help doing anything because they know how to handle the patient well. They are prompt and on time.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

December 14, 2018

By REGINALD B

I am a current client of this provider

They are doing a good job for him. I like that they are very considerate of their patient.

Provider Response

Thank you for the review. If you ever have a problem, please contact us immediately. We want you to be happy.

December 07, 2018

By EVA J

I am a current client of this provider

They do what they do and it's alright. I like how caring they are of me and my home.

Provider Response

This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!

November 09, 2018

By KENNETH H_3

I am a current client of this provider

When they come, it's excellent. They have helped my uncle the most with the routine. Someone is there, someone helps him with his medicine, and someone makes sure he is stable. For some reason, we have been through three or four different people. I was hoping we could have the same people so we could get a routine. Nobody has come for a couple of days.

Provider Response

Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

October 11, 2018

By MYRTIE C

I am a current client of this provider

The services have been good. They help me do things that I can't do. Some of the workers are better than others.

August 01, 2018

By REBECCA K

I am a current client of this provider

They could be providing transportation for me to go get groceries and things. They only provide service in the home. There are other places I have to go. When the nurses come to my home they don't tell me the date or time that they're coming. I like to set aside that time for them, but they don't give me a heads-up.

Provider Response

Thank you so much for taking the time to offer feedback. We unfortunately have requirements from certain payer sources that prohibit announced visits. We must do unannounced supervisory visits from time to time, but they will always be within your scheduled service dates and hours. The visits will typically fall around the same time every 90 days. From time to time you will have one scheduled, but they are primarily going to be unannounced. In addition, those same payer sources prevent us from providing transportation services. If there are services that you would like to add to your plan of care that may not be covered by the insurance, we can discuss other alternatives that may offer a solution. Please reach out to your servicing office to further discuss, and thanks again for reaching out.

July 30, 2018

By DEREK B

I am a current client of this provider

They help me with my son and it gives me a break to do the things I need to do. Everything seems to be going alright. The aide does well.

July 10, 2018

By Anonymous

I am a current client of this provider

Sometimes we don't have a nurse if the regular nurse isn't here. We need to know ahead of time that we don't have a nurse. When the regular nurse isn't here, they need to have someone fill in because that's not always happening.

Provider Response

Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.

June 22, 2018

By GAIL M

I am a past client of this provider

The caregiver did his am care and was there to relive me. They came in so that I could get some things done.

Provider Response

I am so glad that you were able to get relief. It is our pleasure to help.

June 04, 2018

By MERLENE A

I am a current client of this provider

I can go out. It makes me feel okay. They work quickly. They find people immediately to send out.

Provider Response

We appreciate your feedback and hope that we con do even better moving forward.

May 08, 2018

By BETSY G

I am a past client of this provider

They explained the new procedures to me and they went out of their way to show me how to do what was needed. They were prompt and they came on time.

May 01, 2018

By LEON G

I am a past client of this provider

They could have better accountability. Their responsibility and professionalism were poor. They could have looked at all the problems and fix something.

Provider Response

I am so sorry to hear that this was your experience. This is disappointing. We would very much like a chance to show you the true value of Care Advantage's services. If you do decide to give us another try in the future, please contact me directly at 804-323-9464 so that I may personally handle the arrangements.

April 18, 2018

By MARY A

I am a current client of this provider

Care Advantage sometimes doesn't have enough caregivers for me because if a caregiver calls off sick, they need to do better at getting a replacement for me. They have been a disaster because they can't always provide a caregiver for me.

Provider Response

I am sorry that you are experiencing this problem. I would love the opportunity to speak with you about your concerns and see if we can work together on a solution for that. Please give me a call when you can to discuss further. I can be reached at 804-520-5454 Thank you.

April 02, 2018

By ELSIE W

I am a current client of this provider

They have met all of my needs so far. I couldn't do all of the things I need done without them.

Provider Response

Thank you for your kind words. We are so glad that we have been able to meet your needs and make you happy. That is what we are here for.
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About Care Advantage - Emporia

Emporia and the other communities of Southern Virginia are a special place to call home. From Route 360 running through town to the communities off the Meherrin River, Emporia offers a small-town, down-home feel that locals treasure (to say nothing of our world-renowned Peanut Festival). It’s just the kind of place you want to stay.

We’re proud to offer Emporia and Southern Virginia residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.

Serving:

  • Emporia
  • Greensville
  • Lawrenceville
  • Drewyville
  • Skippers
  • Gasburg
  • Bracey
  • McKenny
  • Alberta
  • South Hill

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    Services and Amenities of Care Advantage - Emporia

    Rates

    • Hourly Rate: $17 $25/Hour

    Agency Type

    • Full Service Agency

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance
    • Dressing And Grooming
    • Bathing And Toileting
    • Exercise
    • Blood Work And Other Medical Care
    • Walking Wheelchair Assistance
    • Memory Care
    • Companionship
    • Meal Preparation
    • Errand And Grocery Assistance

    Travel

    • Travel Details: Staff Will Travel 30+ Miles To Provide Care.

    Screening

    • In Person Interviews
    • Reference Checks
    • Immunizations
    • Driving Record Check
    • Residency Confirmation
    • Drug Screening

    Training

    • Continual Training

    Training Areas

    • Patient Transfers
    • Stress Management
    • Family Communication
    • Transition Issues
    • Memory Care Training
    • Ethics
    • Validation Techniques

    Payment options

    • Insurance
    • Credit Card
    • Check
    • Payment Options Extra: Online Payment Is Available

    Payment details

    • Payroll Provided For Caregivers

    Bonded/insured

    • Bonded And Insured

    Licenses

    • Licenses: Home Care Organization License
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    Care Advantage - Emporia

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