SYNERGY HomeCare of Richmond Ashland, VA

Pam

We got SYNERGY HomeCare of Richmond agency for my mother-in-law, and it's working out very well. They have a companion that comes in and does light housekeeping and food preparation. If they needed it, they would also do some ADLs. They will transport her to the grocery store or on short errands there in town. They just give her some companionship, and my mother-in-law enjoys sitting and talking to someone. We've only had them for two weeks, but so far, it's been great. I have not met the caregiver myself, but my mother-in-law said that she's very caring and knowledgeable with what she asks her to do. She feels like she's very trustworthy. They were flexible with our needs. They work hard to try to match a personality that fits the client.

Taylor Family

I cannot even rate this company because they are so poor in quality, but had to mark something, so I gave them 1 star when it should be no stars. We hired them to care for my mother-in-law, however, what they told us and what ended up happening was two completely different things. They talked about how there would be a team and a team lead for her. That happened for about a month or two. After that it went downhill. We asked them to take care of my Mother-in-Law and treat her right. What we ended up getting, caregivers damaging my Mother-in-Laws vehicle and saying nothing, employee who did not want to drive my Mother-in-Law anywhere and we had specifically said that they needed a caregiver who could drive and we were promised that, employees who would take 10-15 minute smoke breaks outside of the house and be on their phone and not with my Mother-in-Law. The final straw came when we had to once again ask them not to send someone back because they took the bed rail of my Mother-in-Law's bed and they know she moves during the night. They had several employees put her braces on wrong causing her to have her foot hurt and taken her back to before she had the braces for correcting her foot. We had the person come out 3 times to train the caregivers and they even took a video of it. A lot of employees told us that they did not know about the video and had not watched it. One caregiver argued with my Mother-in-Law when she told her she had put the brace on wrong and the caregiver left it. I had to end up fixing it. Had I not found the bed rail just leaning up against the railing, then my Mother-in-Law could have been severely hurt or killed. The company acted like they did not care. Some of the caregivers were wonderful but a lot of them were not so great. We had meetings with them about the care they were providing and were promised that they would fix it. It never happened. I even had one of the owners tell me she could not do something because she was not a PCA. It was putting my Mother-in-Law on her bedside commode. This was after another owner told us that they would not ask their caregivers to do anything that they could or would not do. The last result was they waited till 3:00 pm on a Friday to call my husband say they were discontinuing services and the following Friday because they were not meeting our standards. Our standards are simple, take care of my Mother-in-Law and provide her with the best care. In the letter they sent us they talked about discontinuing services because of frustration and recommended us going to another company and gave a name. We had to hire another company to take care of wounds caused by some of the caregivers not properly putting on my Mother-in-Law's braces. So, I would not recommend this company to even my worst enemy. They are a company that does not back up what they say.