Right at Home Northeast Texas

Offers Home Care

132 Reviews

420 East 5th Street

Tyler

75701

Right at Home Northeast Texas

https://d13iq96prksfh0.cloudfront.net/cdn/photos/117287/730x450%23.jpeg

4.4 132

Ronald C_1 2019-11-19 They will do whatever I need to be done. I get really good care. I am a current client of this provider

5 5 1

Mary S_18 2019-11-11 They take care of my mother, and they let her be independent. I like most of the caregivers they send us, but I don't love how they don't have enough backup caregivers. I am a current client of this provider

5 4 1

James J_11 2019-11-11 The provider has helped me the most because of their organization. If they have trouble finding someone, we find a solution because they work with me. I like their consistency. I am a current client of this provider

5 5 1

Milton P 2019-10-29 They have been pretty helpful because we are in our mid to late 70's, and we are unable to do the things that we used to be able to do ourselves. I just wish we had someone a little bit better to care for us. They need to get us a more competent person to come out and do the job. This young lady spends more time on her cell phone looking on Facebook than doing work. I am a current client of this provider

5 3 1

Timothy A 2019-10-07 It's good to not have to worry about coming up with someone. They were available. They have enough people to cover. I am a current client of this provider

5 5 1

David B_11 2019-10-07 The caregivers always wanted to do what they wanted to do, and I wanted them to work for two hours if they were scheduled to work for two hours. Someone was always here, and I wasn't able to do what I wanted to do. I am a past client of this provider

5 4 1

Gale C 2019-09-26 I only used them on the weekends, but they were a great help when they were here. I liked one of the caregivers that they sent. I am a past client of this provider

5 4 1

Gary L_4 2019-09-11 He had a stroke and was in rehab for a few weeks. My family and I needed to be able to trust the person there, and my dad needed to be able to trust that they could provide care for him. They gave him someone to talk to during the day for companionship. They helped with the transition after a traumatic event. They were always thorough with explaining things upfront. Our expectations were always met. In the event that something was changing, they did a good job at explaining that. They were receptive to our feedback. We never ran into any frustrating complications. I am a past client of this provider

5 5 1

James N_7 2019-09-05 Everything has been positive for him. We are a first time user of this kind of service, so how positive it is depends, but they have done everything wonderfully for him. They just help out and do the best they can, and I have had no problems with them. I am a current client of this provider

5 5 1

Anonymous_2437 2019-09-04 Some were excellent, and some were average. One individual didn't show up. I had a doctor's appointment at 10, and he didn't show up until a few minutes prior. They were supposed to get here at 8 or 9. He got here 2 to 3 hours late. We didn't get my loved one properly dressed, and I had to do all the bed changing. He had a lot of excuses about keeping his nieces and nephews and oversleeping. I just let him help me physically, and I let him go home. I told him he was dismissed and that I didn't want him back again. I am a past client of this provider

5 3 1

Jo Ann H_1 2019-08-21 I need the help that I'm getting because I'm on a walker, and I need supervision on certain things. They're making my life more carefree. They also provide transportation. They're qualified and courteous, and they do a good job. I am a current client of this provider

5 5 1

Lucille H_1 2019-08-21 I don't know what I'd do without the services. I think the agency is very good because they give me time for me to get things done. I am a current client of this provider

5 5 1

Roberta and William G 2019-08-20 They make my life easier by knowing that we are safe when they are there for us. I like that they are dependable on having caregivers showing up. I am a current client of this provider

5 4 1

Anonymous_1182 2019-08-08 They are helping him. We don't have to do what they do. They have been very good. They communicate well when the caregiver can't come. I am a current client of this provider

5 5 1

Anonymous_2241 2019-08-01 They do what they say they are doing to do and when they going to do it. They are very good, and I like how they are competent. I am a current client of this provider

5 5 1

Greg H_10 2019-07-22 They are on time, and they do all I ask. They get my medication on time and make sure I get it. They are on time, and they will be there at the time they say they will. I am a current client of this provider

5 4 1

Greta B 2019-07-08 My daughters wanted someone with me after a heart condition I had, and they help with that. The two caregivers are very nice people. I am a current client of this provider

5 5 1

Deanna S_1 2019-06-06 It would be better if they could have hired someone who didn't mind the smoking. I think they had a policy to hire people that didn't smoke. I had a issue with my admin person having an attitude with me. I wasn't impressed with the company. The caregivers I liked didn't want to stay around because of the smoking. I am a past client of this provider

5 2 1

Joe N 2019-06-06 She is fed properly, her bathing facilities are clean, and her clothes are clean. Her living areas are clean too. They all have the biggest impact. They were easy to work with and provided the care she needed. She is pleased with that. I am a current client of this provider

5 5 1

R C L 2019-06-06 The person that they sent out is a great selection for me and she is excellent. So far, it is really good. I like the person that comes to my house. She does an excellent job. I am a current client of this provider

5 5 1

Charles G_9 2019-05-29 They did something when he needed something. They were always there on time, and the caregivers were very sweet and nice. I am a past client of this provider

5 5 1

Marcie O 2019-05-08 They are very understanding and take their time with her. I like the people they send out. I am a current client of this provider

5 5 1

Burla M 2019-05-08 She does everything she is supposed to, like mopping, dusting, vacuuming, and making the bed. She is always on time. I am a current client of this provider

5 5 1

Robert C_28 2019-04-03 It has allowed my mother to remain independent in the home. The services also help us meet our needs. The management of the company is very responsive. They are willing to solve issues. I am a current client of this provider

5 5 1

Darrell C 2019-04-01 They do a very good job of helping mom basically survive. For the most part, the ladies taking care of my mom are very good. I am a current client of this provider

5 5 1

Joe B_5 2019-03-21 They are always very friendly and they go along with what you say. I would recommend them, they have done everything I needed. I am a current client of this provider

5 5 1

George H 2019-03-05 I just needed someone here, they didn't have to do too much for me. They were here to monitor me and then be able to do something in case I was choked. They seem to care. The management came out and visited us. They are easy to get ahold of and have worked through anything. I am a past client of this provider

5 5 1

Anonymous_1608 2019-03-04 They kept the house neat, and they kept us well fed. They were friendly, nice, polite, clean, helpful, and patient with us. I am a past client of this provider

5 4 1

Leslie S 2019-02-20 The best thing has been that they drive her to doctor appointments that are too far for her to drive to. I would recommend them because overall, my mom has been very pleased and they have provided care. I am a current client of this provider

5 5 1

William C_1 2019-02-15 We've just started not long ago, and two past caregivers were ill. I don't know how they can make my life better. They are available most of the time. I am a current client of this provider

5 4 1

Garold R 2019-02-13 They help me by taking me to the grocery store and doctor appointments. They also do housework for me, like making the beds. They are friendly and observant to my needs. I am a current client of this provider

5 5 1

Phyllis J_3 2019-01-18 I was unable to provide the care that she needs because of my age and therefore, I needed some outside help. They are efficient and cordial, especially the manager. I am a current client of this provider

5 5 1

Judith C_2 2019-01-08 They could have made our lives easier by providing a person who interacted with my wife instead of just sitting there. She was more of a babysitter than a home care person. They could have sent a more qualified people to come and take care of my wife. She had very little initiative and did very little work. She did not take the ball and run with it. I am a past client of this provider

5 3 1

Tammitha M 2019-01-03 They can communicate better with me as a paying client. They could take time to see how I feel about the care I am receiving. I am a current client of this provider

5 3 1

Henry A_1 2018-12-15 The service relieves some pressure about caring for my loved one from me. The caregiver that comes is friendly and talks my loved one into taking a shower. I am a current client of this provider

5 5 1

Clarence C 2018-12-01 It helps, but it's not 100% required. They do an adequate job. They just send a lady to clean my house twice a week. I am a current client of this provider

5 4 1

Tom W_1 2018-11-28 It was a lot of help because they did what they needed to do for that day. It was different everyday. They provided the services that she needed at the time. I am a past client of this provider

5 5 1

James M_12 2018-11-26 They've taken care of my dad and his needs. The one-on-one experience has been better than expected. I am a current client of this provider

5 5 1

Joyce S_2 2018-11-08 There was someone here with me at night when I was going through my problem. It was a comfort to me to know there was someone in the apartment with me. I don't know of anything they could have done better. All I can say are good things about them. I am a past client of this provider

5 4 1

Charlotte H_1 2018-10-10 They have helped the most by being there when they say there are going to be there. The caregivers take me to doctor's appointments. The most important thing I would tell a friend is that the agency is dependable. I am a current client of this provider

5 5 1

Karen H_3 2018-10-02 They have helped the most by relieving the stress of his wife. I like that they have been very accommodating and provided personal service. I am a current client of this provider

5 5 1

Mary J_5 2018-10-02 The services helped me get everything I needed done efficiently. I liked how kind the caregivers were to my father. They went above and beyond what they were supposed to do. I am a past client of this provider

5 5 1

Anonymous_192 2018-10-01 They've really taken a load off my back with their help. I am happy with the current home health care person. There was some confusion with scheduling, but it was figured out. I am a current client of this provider

5 4 1

Margaret Francis H 2018-09-26 They take care of us, but they can give service better on the weekend. I am a current client of this provider

5 4 1

Allan T 2018-09-20 They help by taking care of mom's bathing and trips to doctor's appointments. They could be more consistent and have caregivers that are the same ones. There is a lot of turnover and they need to pay people more and pay for their mileage. We've have had 4 different people in the last 7 days. I am a current client of this provider

5 3 1

Martha M_2 2018-09-05 They have been great. They are good company because I live in a small apartment, and I like that. They are very friendly. Sometimes I don't have anything for them to do and we just sit and visit, go to the grocery store, go out to the cemetery, or do whatever. I am a current client of this provider

5 5 1

Huey L 2018-09-05 I don't know what we would do without Right at Home. So far, I'm very pleased with everything Right at Home has been able to do for us. I am a current client of this provider

5 5 1

Estree B 2018-08-13 They are very knowledgeable and helpful. Everyone is very professional. I am a current client of this provider

5 5 1

Patricia W 2018-08-01 It was really helpful and I wasn't able to clean back then. I liked the way they did things. I am a past client of this provider

5 5 1

Megan C 2018-07-13 It has been a huge relief for me and it has been good for my husband. It allows me to get out and volunteer. It has been really easy to work with them. They are very accommodating and they call to see if we want people to fill in. My husband loves his caregiver so much that he says no. I am a current client of this provider

5 5 1

Bernice B 2018-07-05 Their participation is very important. Someone has to always be there. I understand that is difficult for them to have a nurse on call, but it puts me in a difficult position if they can't get one. It can be devastating for me. They have been getting more consistent coverage lately. I know it can be hard to find qualified nurses. I am a current client of this provider

5 4 1

Ray H_4 2018-07-02 We just needed someone here. I would recommend them. I was impressed about the man who came to the house to introduce us. He put in a lot of effort for us. I am a past client of this provider

5 5 1

William E 2018-06-13 My caregiver helps me by being on time. She helps my spirits and helps me clean the house. I don't know them that well. I am a current client of this provider

5 5 1

Anonymous 2018-06-11 I get good help five days a week. They help with taking care of my needs and personal care. They do try to give people what they need and ask for. I am a current client of this provider

5 5 1

Jean B 2018-06-05 It made a big difference in her being able to get dressed and undressed with a broken arm. I felt like they were priced right, and they were a good service. I am a past client of this provider

5 5 1

Jim W_2 2018-05-10 They are very observant and friendly and very helpful. They are concerned about my care and keeping me busy and doing things. They're always wanting to know what kind of food I like better. I like their dining and their activities. I am a current client of this provider

5 4 1

Anonymous 2018-04-27 They are available. It was good. Providing the assistance and having someone here with my loved one was helpful. They really didn't do a whole lot. I am a past client of this provider

5 4 1

Jeana S 2018-04-19 They were very helpful. I could not have left to work and left mom here without someone checking on her. I am a past client of this provider

5 5 1

Marilyn R 2018-04-10 I'm happy with the company but on Easter weekend, they didn't giver her the medications she needed in the morning and waited to give it to her until the afternoon. Right at Home has allowed me to not need to come in the morning to give her her medication. I am a current client of this provider

5 4 1

Anonymous 2018-04-10 None of the caregivers were on time. I had three people in three visits. It was not quality. They could have done more while they were here. I am a past client of this provider

5 1 1

samintx 2018-04-06 So happy to have found this service. My experience with the has been great. Reasonable pricing and such nice employees. It is a comfort to have Right at Home available in Tyler. I am a current client of this provider

5 5 1

Ronnie R 2018-01-08 I did not have a good experience at all. I didn't hear anything from anyone for almost a month and was left hanging. I left a voicemail and they didn't get back to me for days. I don't know who the blame lies with. They were fantastic when they came. Their attitude was great and they were professional. I am a past client of this provider

5 3 1

Anonymous 2018-01-05 Right at Home has caregivers that have pleasant personalities and are happy. The caregiver cleans my wounds and is happy to do to the work. I am a current client of this provider

5 5 1

Anonymous 2018-01-05 The biggest factor is that they've been professional, on time, and are always there. Since they can be there, I can continue with other activities and my loved one can continue with their activities as well. I am a current client of this provider

5 5 1

Karen W 2018-01-05 Right at Home showed up when we needed them. The services were very necessary and helped the most by doing what they said they would. I am a past client of this provider

5 4 1

Tony G 2018-01-03 We're very happy and comfortable with the caregiver that we've been assigned. It's enabled me to leave Mom with someone I feel safe with, and someone she feels safe with. I am a current client of this provider

5 5 1

Lori V 2017-12-29 Right at Home needs to communicate, be proactive, and care. Right at Home could communicate and be proactive in taking care of what needs to be done. I am a current client of this provider

5 1 1

Larry A 2017-12-14 Right at Home has caregivers that pay good attention to their clients. Right at Home made my life easier for me; the caregivers that I had met all of my needs. I am a past client of this provider

5 5 1

Dana S_2 2017-12-07 Right at Home did not have a home health aide or rehab services. The caregivers checked my loved one's blood pressure and her temperature. I am a past client of this provider

5 4 1

Anonymous 2017-12-01 I would tell a friend to talk with the Right at Home management because they listen and they are good people. Most of the Right at Home caregivers tend to be more hands-off rather than hands-on. They don't volunteer to do things for the client. I am a current client of this provider

5 4 1

Linda N 2017-12-01 I would recommend Right at Home because I liked how they would work with you to accommodate your needs. The services for my loved one made her life much, much better, and it took a load off of her. I am a past client of this provider

5 4 1

Nickie B 2017-11-27 I would recommend Right at Home because the caregiver is good about taking care of me and my little dog. The services help me because I have a hard time walking. The caregiver does everything I ask her to do. I am a current client of this provider

5 5 1

Iris M 2017-11-22 Right at Home is reliable. They were able to find a caregiver and were courteous. Right at Home's services allowed me to relax more because I wasn't the only providing care. I am a past client of this provider

5 4 1

Maria C 2017-11-17 We have had no problem accessing the nurse no matter what time we call. The nurse is warm and never offensive. The services make life better because the nurse keeps things sterile and clean. I am a current client of this provider

5 5 1

Delwyn S 2017-11-14 I would say that Right at Home is there when they say they are going be. Right at Home comes in and helps my mom some with her needs, and then the caregiver will also help with cleaning. I am a current client of this provider

5 5 1

Bob C_8 2017-11-02 I would tell my friends that Right at Home does not train their caregivers. Right at Home could have trained their caregivers better. I am a past client of this provider

5 1 1

Joy H_5 2017-11-01 I would tell a friend that Right at Home is concerned about the care and services they provide. Right at Home has made my life easier because they are very nice and professional, I really enjoy having them. I am a current client of this provider

5 4 1

judie d_1 2017-10-06 Right at Home does what they say they will when they say, and they are a reputable agency. I don't see any major influx on my wife's life through the services provided by Right at Home. From what I have heard from her, the caregivers need more one-on-one training. I am a current client of this provider

5 4 1

Erin C_1 2017-10-05 The caregiver from Right at Home is very friendly, accommodating, and knowledgeable about what she is doing. Right at Home comes to my house to give me IV's so I do not have to take off work to do it. I am a current client of this provider

5 5 1

Kathryn S_4 2017-10-03 If someone could afford Right at Home, then I would recommend them. I would tell them that the service is very good, and they come and help me twice a month because it is so expensive. The service provides me with rides to the different places that I need to go. I am a current client of this provider

5 5 1

Alma "Lynn" S 2017-10-03 Right at Home was very punctual. They did pretty much what they were supposed to do. The services of Right at Home helped my husband out a bit, but they did not help me out very much. I am a past client of this provider

5 4 1

Melba B_1 2017-10-02 Right at Home was very careful, concerned, thorough, and explained exactly what they did. Right at Home took care of my loved one so I could get some rest. They did a very good job, and they gave me free time to do other things that needed to be done. I am a past client of this provider

5 5 1

Gladys G_1 2017-09-20 Right at Home is a step above other places we have tried. They have great communication. Right at Home is very personable and knowledgeable. The caregivers can do all the things we need them to do. I am a current client of this provider

5 5 1

Debbie C_3 2017-09-20 Right at Home does companion care, my son needs transportation and guidance through the day, he needs the companion care. Right at Home has helped my son to better communicate through out the day and he feels more purposeful. I am a current client of this provider

5 5 1

Martha S_4 2017-09-20 Right at Home served our purposes. I was able to get out once a week without worrying about my husband. I am a past client of this provider

5 4 1

Anonymous_386 2017-09-19 I would tell a friend that Right at Home was very attentive, concerned, and willing to please. Right at Home was willing to do whatever it took to meet our needs. It was a very good experience all the way around with Right at Home. I am a past client of this provider

5 5 1

Donna H_3 2017-09-05 Right at Home is trying to keep up with my needs. Right at Home has made life easier for me by sending people to help me take care of my loved one so that I can leave the house. They keep me staffed. I am a current client of this provider

5 5 1

Richard H_8 2017-09-05 Right at Home is doing an excellent job for me. The caregivers are on time and they are like part of the family to me. Right at Home makes my life easier because they keep up on cleaning and I just love my caregiver to death. I am a current client of this provider

5 5 1

Kathleen "Kathy" P 2017-09-05 Right at Home is a good company to hire because they sent several caregivers out to see if we were a good fit. The services make my life easier because I wasn't able to do things from my wheelchair. I am a current client of this provider

5 5 1

Margaret H 2017-08-24 The caregiver from Right at Home was very friendly, nice, and a good helper. They weren't bossy. I was able to get back to being normal because of Right at Home. I am a past client of this provider

5 5 1

Nanci G 2017-08-11 I would tell a friend that Right at Home gave us mostly great caregivers. Right at Home helped us the most with letting us sleep at night as they watched the client. I am a past client of this provider

5 5 1

Marilyn E_1 2017-08-11 Right at Home has been very efficient and the caregivers are always here when they are supposed to be. The caregivers from Right at Home help me with my shower, they prepare my meals, and they do a lot of house keeping. I am a current client of this provider

5 5 1

Jean M_5 2017-08-09 Right at Home's employees and caregivers are top-notch. I don't think that there could be better ones. I have had two caregivers, and they have both been fabulous. I don't know what I will do if for some reason I can't afford the services anymore. I don't know where my life would be going. I wouldn't have any transportation to any medical facilities or anywhere. The services are very valuable to me. I am a current client of this provider

5 5 1

Carole H 2017-08-04 I have been immensely pleased with the caregiver that comes through Right at Home, but I am not always satisfied with the office staff. I don't have to worry about my mother because there is somebody from Right at Home there with her who is responsible. I am a current client of this provider

5 4 1

Moselene G 2017-08-01 Right at Home has good care, and they are dependable. Right at Home has given me less worry. I am a current client of this provider

5 5 1

Don W_2 2017-08-01 Right at Home provides superb care. Right at Home has made my life easier and I get the care I need. There is absolutely no part of my life it hasn't affected. I am a current client of this provider

5 5 1

Don B_3 2017-07-21 I already have recommended others to Right at Home. They are on time, will do whatever I need them to, and will look around for other things to do. The clients are happy because the caregivers will do house cleaning and other things needed. I am a current client of this provider

5 5 1

Kelly S_1 2017-07-21 I'd tell people that Right at Home is really good with communication and they make sure our needs are covered. They also do check up's and if I need something to be changed, they are on it. The daily, everyday nursing help has helped give me a break. I am a current client of this provider

5 5 1

Mona H 2017-07-14 I don't like that I have had three different caregivers in four weeks. It takes time to get things worked out. Right at Home has had trouble finding me a good caregiver. I am a current client of this provider

5 4 1

Linda B_6 2017-07-06 I would recommend Right at Home because they are caring and compassionate. The most helpful part of the service of Right at Home is that they are dependable. I am a current client of this provider

5 5 1

Phillip M 2017-06-26 Right at Home does a pretty good job and they will give you a heads up when they are coming. I am disabled and there are some things that I can't do, and Right at Home does the things I can't do. I can't sweep, mop, or vacuum. I am a current client of this provider

5 4 1

Marylin K 2017-06-22 Right at Home is a very good christian-based company and I would recommend them to anyone. The caregivers assist the client with anything that he needs help with. I am a current client of this provider

5 5 1

Susan B_8 2017-06-20 I would tell a friend that Right at Home is extremely punctual, they provide good support, and are very reliable. Right at Home has made a huge difference, and my mom looks forward to the caregiver coming who has helped her to go from barely walking to being able to walk around the house. I am a current client of this provider

5 5 1

Robin R_1 2017-06-14 I feel very comfortable with Right at Home, they are easy to get along with. I don't have to worry so much anymore because there is always someone from Right at Home here to help me. I am a current client of this provider

5 4 1

Deanna S 2017-06-01 Right at Home is very expensive, so I would hesitate to recommend them. I'm not too thrilled with the services right now, but I think the caregivers are trying to do the best they can. I am a current client of this provider

5 3 1

Joy H_2 2017-06-01 Right at Home really cares about the people they work with and I trust them. Right at Home makes a huge difference in my life with the help they give me. It has done this because I don't have to worry about the client because he will be well taken care of. It takes the load off of me. I am a current client of this provider

5 5 1

Karen W 2017-05-23 Right at Home was very attentive in a timely manner and they do a very good job at matching clients to caregivers. Right at Home provided care so I could take care of matters outside the home. I am a past client of this provider

5 5 1

Joyce S 2017-05-03 Right at Home has helped us out a lot. There have been a lot of changes and I don't know which caregivers are coming sometimes, but it's all worked out, alright. The care in the home that Right at Home provides through it's caregivers has been very helpful. The caregivers take care of the housework that we cannot do. I am a current client of this provider

5 5 1

Tammy S_1 2017-05-01 Right at Home was very flexible with me because I had to rearrange the scheduled times due to appointments and other situations coming up. They were easy to work with. The services enabled me to leave the house for a little while to get some hours done with peace of mind because there was a trained professional with him. I am a past client of this provider

5 5 1

Bobby T_1 2017-04-18 The caregiver was really good with Bobby. I'm holding back because of the misunderstandings I've had with Right at Home. I need Right at Home to help Bobby so that I don't feel that burden on my back. The caregiver was really good with Bobby and tried really hard. I am a past client of this provider

5 4 1

Richard R_2 2017-04-18 I would recommend someone to Right at Home if they were wanting home care services and not medical care because I don't know what they do for medical care. We sat down with Right at Home at the beginning to set up the expectations and they provided all that we needed. The services didn't impact my life very much because they didn't do anything to change it. I am a past client of this provider

5 3 1

Dorothy H_6 2017-04-13 Right at Home was not very well organized. The management, specifically the middle management, was the problem. The services were very confusing for the client and having strangers in the home was very scary to her. I am a past client of this provider

5 2 1

Anonymous_674 2017-04-04 I never know what type of caregiver I'll get if I'm not using the same one all the time. Right at Home has made our lives easier beucae we trust them to do things for my family member that I'm not able to do. I am a current client of this provider

5 4 1

BennyB 2017-03-28 Right at Home has always been loving, caring and respectful of my Dad and his needs. With his condition declining the nurse, the care manager and caregivers have been flexible and understanding. I am a current client of this provider

5 5 1

Carolyn S_5 2017-03-22 We are satisfied with the services that Right at Home is providing. Right at Home helps us quite a bit I am a current client of this provider

5 5 1

Paula H_1 2017-03-20 Right at Home is friendly, competent, and has good communication. Right at Home has allowed Joe to stay in home. I am a current client of this provider

5 5 1

Debbie D_2 2017-03-14 Right at Home impresses me with their dependability. Right at Home has helped ease my worry. I am a current client of this provider

5 5 1

Melody M 2017-03-10 I would tell someone that the services are a nice thing to have and I am pleased with Right at Home. The service as a whole from Right at Home is good for me. I am a current client of this provider

5 5 1

Michael F_3 2017-02-17 I had nothing but a nightmarish experience with Right at Home. I had them for a couple days, and the client died while Right at Home was here. There was only one girl that I liked. Everything was good until they snatched her away. The new caregivers would sit on the couch. They sent me a 62 year-old caregiver that could barely do anything. She would not touch him. Someone from the office called to see how everything was going and heard everything that happened with the 62 year-old caregiver while on the phone with me, so he got the good caregiver back for me. The impact of the services was devastating. My husband was dying, and I can't see. I hired someone to help me take care of him, but it was horrible, except for the days that the good caregiver was here. I am a past client of this provider

5 1 1

Judy B 2017-02-10 I would tell people that Right at Home's administration is atrocious, does not send invoices on time, and makes it so I do not get paid by the insurance on time. The most helpful thing is help with bathing and talking around. I am a current client of this provider

5 3 1

Jeb L 2017-01-23 I would tell others that Right at Home is a complimentary company. Having the service has made my life easier by having somebody to take care of me and respond when I need something. I am a current client of this provider

5 5 1

Martha S_7 2017-01-23 I would tell others that Right at Home has easy people to work with. They know what they're doing. I really enjoy the caregivers being out here. I am a current client of this provider

5 5 1

R Williams 2016-11-01 Right at Home has been such a life saver for my father. Every caregiver has been professional and very caring. R Williams I am a past client of this provider

5 5 1

Jeanne34 2015-12-28 We have Right At Home for in-home help for my father that is working out well. Their services are very good. Right now, the worker is helping with the housekeeping. The young lady is very nice, and we are very appreciative of her help. I am a current client of this provider

5 5 1

Alvin Skinner 2015-12-18 Benee gives beyond any expectations. She comes everyday with a smile and willingness to help any way possible. She treats everyone with upmost respect and has become invaluable to myself and my wife. There is not enough that can be said to praise the hard worker she is. I am a current client of this provider

5 5 1

Spellings, Nanette and L.H. 2015-12-18 This organization has sent my husband and I helped quality of help. They have done everything we asked, run errands and drives us to appt. Excellent help! I am a current client of this provider

5 5 1

Lillian Joyce Williamson 2015-12-16 Susie is my caregiver for four days a week. She is a hardworker and is always on time and assists me in many ways. I am better because of her help and willingness to please me. She and I have become friends. I am a current client of this provider

5 5 1

Tori M. 2015-09-30 We couldn't be happier and I would highly recommend Right at Home for anyone! I am a current client of this provider

5 5 1

Barbara S.2 2015-09-30 Your service is just the best. I will never call anyone else, other than Right at Home. I am a current client of this provider

5 5 1

Caring0366 2013-03-18 Right at Home was very good and they were flexible. But they could improve on their cost. I am a past client of this provider

5 4 1

Caring903 2012-08-14 We found the right care for my mother and it's Right At Home. We have someone who's taking care of my mother now. Her current caregiver has been doing really great! Very good and we're happy with it. My mother is actually comfortable with her caregiver. They are very nurturing and attentive. They've been professional and doing what they're supposed to do. It's a good match for my mother that we found her right caregiver. I will surely recommend Right at Home to others. I visited this facility

5 5 1

Long distance daughter 2011-07-27 I used this service for at home care for my parents. Their representative took all of our LTC information and had us complete a HIPPA form so they could initiate our LTC coverage. She told us Right At Home could help with completing claim forms, but we would have to pay for the services then request reimbursement. When I requested reimbursement from our LTC company I was told that Right At Home did not initiate a claim on our behalf - we almost lost benefits. The caregiver requested that my parents hire her directly so she could make more money (my parents said no). I am a past client of this provider

5 1 1

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Reviews of Right at Home Northeast Texas

132 Reviews Write a review

Home Care Reviews for Right at Home Northeast Texas

November 19, 2019

By Ronald C_1

I am a current client of this provider

They will do whatever I need to be done. I get really good care.

November 11, 2019

By Mary S_18

I am a current client of this provider

They take care of my mother, and they let her be independent. I like most of the caregivers they send us, but I don't love how they don't have enough backup caregivers.

November 11, 2019

By James J_11

I am a current client of this provider

The provider has helped me the most because of their organization. If they have trouble finding someone, we find a solution because they work with me. I like their consistency.

October 29, 2019

By Milton P

I am a current client of this provider

They have been pretty helpful because we are in our mid to late 70's, and we are unable to do the things that we used to be able to do ourselves. I just wish we had someone a little bit better to care for us. They need to get us a more competent person to come out and do the job. This young lady spends more time on her cell phone looking on Facebook than doing work.

October 07, 2019

By Timothy A

I am a current client of this provider

It's good to not have to worry about coming up with someone. They were available. They have enough people to cover.

October 07, 2019

By David B_11

I am a past client of this provider

The caregivers always wanted to do what they wanted to do, and I wanted them to work for two hours if they were scheduled to work for two hours. Someone was always here, and I wasn't able to do what I wanted to do.

September 26, 2019

By Gale C

I am a past client of this provider

I only used them on the weekends, but they were a great help when they were here. I liked one of the caregivers that they sent.

September 11, 2019

By Gary L_4

I am a past client of this provider

He had a stroke and was in rehab for a few weeks. My family and I needed to be able to trust the person there, and my dad needed to be able to trust that they could provide care for him. They gave him someone to talk to during the day for companionship. They helped with the transition after a traumatic event. They were always thorough with explaining things upfront. Our expectations were always met. In the event that something was changing, they did a good job at explaining that. They were receptive to our feedback. We never ran into any frustrating complications.

September 05, 2019

By James N_7

I am a current client of this provider

Everything has been positive for him. We are a first time user of this kind of service, so how positive it is depends, but they have done everything wonderfully for him. They just help out and do the best they can, and I have had no problems with them.

September 04, 2019

By Anonymous_2437

I am a past client of this provider

Some were excellent, and some were average. One individual didn't show up. I had a doctor's appointment at 10, and he didn't show up until a few minutes prior. They were supposed to get here at 8 or 9. He got here 2 to 3 hours late. We didn't get my loved one properly dressed, and I had to do all the bed changing. He had a lot of excuses about keeping his nieces and nephews and oversleeping. I just let him help me physically, and I let him go home. I told him he was dismissed and that I didn't want him back again.

August 21, 2019

By Jo Ann H_1

I am a current client of this provider

I need the help that I'm getting because I'm on a walker, and I need supervision on certain things. They're making my life more carefree. They also provide transportation. They're qualified and courteous, and they do a good job.

August 21, 2019

By Lucille H_1

I am a current client of this provider

I don't know what I'd do without the services. I think the agency is very good because they give me time for me to get things done.

August 20, 2019

By Roberta and William G

I am a current client of this provider

They make my life easier by knowing that we are safe when they are there for us. I like that they are dependable on having caregivers showing up.

August 08, 2019

By Anonymous_1182

I am a current client of this provider

They are helping him. We don't have to do what they do. They have been very good. They communicate well when the caregiver can't come.

August 01, 2019

By Anonymous_2241

I am a current client of this provider

They do what they say they are doing to do and when they going to do it. They are very good, and I like how they are competent.

July 22, 2019

By Greg H_10

I am a current client of this provider

They are on time, and they do all I ask. They get my medication on time and make sure I get it. They are on time, and they will be there at the time they say they will.

July 08, 2019

By Greta B

I am a current client of this provider

My daughters wanted someone with me after a heart condition I had, and they help with that. The two caregivers are very nice people.

June 06, 2019

By Deanna S_1

I am a past client of this provider

It would be better if they could have hired someone who didn't mind the smoking. I think they had a policy to hire people that didn't smoke. I had a issue with my admin person having an attitude with me. I wasn't impressed with the company. The caregivers I liked didn't want to stay around because of the smoking.

Provider Response

Hello Deanna, We sincerely apologize for not meeting your expectations. We strive to match each client with the perfect caregivers and your experience with Right at Home is one we do not take lightly. We will use your response as an opportunity to improve our caregiver to client pairing. Right at Home values client feedback and continues to utilize it to maintain our 91% client satisfaction rating. Again, Right at Home thanks you for taking the time to share your concerns. Through added resources we would love the opportunity to better serve you in the future. Please feel free to contact me anytime – Sincerely, Megan

June 06, 2019

By Joe N

I am a current client of this provider

She is fed properly, her bathing facilities are clean, and her clothes are clean. Her living areas are clean too. They all have the biggest impact. They were easy to work with and provided the care she needed. She is pleased with that.

June 06, 2019

By R C L

I am a current client of this provider

The person that they sent out is a great selection for me and she is excellent. So far, it is really good. I like the person that comes to my house. She does an excellent job.

May 29, 2019

By Charles G_9

I am a past client of this provider

They did something when he needed something. They were always there on time, and the caregivers were very sweet and nice.

May 08, 2019

By Marcie O

I am a current client of this provider

They are very understanding and take their time with her. I like the people they send out.

May 08, 2019

By Burla M

I am a current client of this provider

She does everything she is supposed to, like mopping, dusting, vacuuming, and making the bed. She is always on time.

April 03, 2019

By Robert C_28

I am a current client of this provider

It has allowed my mother to remain independent in the home. The services also help us meet our needs. The management of the company is very responsive. They are willing to solve issues.

April 01, 2019

By Darrell C

I am a current client of this provider

They do a very good job of helping mom basically survive. For the most part, the ladies taking care of my mom are very good.

March 21, 2019

By Joe B_5

I am a current client of this provider

They are always very friendly and they go along with what you say. I would recommend them, they have done everything I needed.

March 05, 2019

By George H

I am a past client of this provider

I just needed someone here, they didn't have to do too much for me. They were here to monitor me and then be able to do something in case I was choked. They seem to care. The management came out and visited us. They are easy to get ahold of and have worked through anything.

March 04, 2019

By Anonymous_1608

I am a past client of this provider

They kept the house neat, and they kept us well fed. They were friendly, nice, polite, clean, helpful, and patient with us.

February 20, 2019

By Leslie S

I am a current client of this provider

The best thing has been that they drive her to doctor appointments that are too far for her to drive to. I would recommend them because overall, my mom has been very pleased and they have provided care.

February 15, 2019

By William C_1

I am a current client of this provider

We've just started not long ago, and two past caregivers were ill. I don't know how they can make my life better. They are available most of the time.

February 13, 2019

By Garold R

I am a current client of this provider

They help me by taking me to the grocery store and doctor appointments. They also do housework for me, like making the beds. They are friendly and observant to my needs.

January 18, 2019

By Phyllis J_3

I am a current client of this provider

I was unable to provide the care that she needs because of my age and therefore, I needed some outside help. They are efficient and cordial, especially the manager.

January 08, 2019

By Judith C_2

I am a past client of this provider

They could have made our lives easier by providing a person who interacted with my wife instead of just sitting there. She was more of a babysitter than a home care person. They could have sent a more qualified people to come and take care of my wife. She had very little initiative and did very little work. She did not take the ball and run with it.

January 03, 2019

By Tammitha M

I am a current client of this provider

They can communicate better with me as a paying client. They could take time to see how I feel about the care I am receiving.

December 15, 2018

By Henry A_1

I am a current client of this provider

The service relieves some pressure about caring for my loved one from me. The caregiver that comes is friendly and talks my loved one into taking a shower.

December 01, 2018

By Clarence C

I am a current client of this provider

It helps, but it's not 100% required. They do an adequate job. They just send a lady to clean my house twice a week.

November 28, 2018

By Tom W_1

I am a past client of this provider

It was a lot of help because they did what they needed to do for that day. It was different everyday. They provided the services that she needed at the time.

November 26, 2018

By James M_12

I am a current client of this provider

They've taken care of my dad and his needs. The one-on-one experience has been better than expected.

November 08, 2018

By Joyce S_2

I am a past client of this provider

There was someone here with me at night when I was going through my problem. It was a comfort to me to know there was someone in the apartment with me. I don't know of anything they could have done better. All I can say are good things about them.

October 10, 2018

By Charlotte H_1

I am a current client of this provider

They have helped the most by being there when they say there are going to be there. The caregivers take me to doctor's appointments. The most important thing I would tell a friend is that the agency is dependable.

October 02, 2018

By Karen H_3

I am a current client of this provider

They have helped the most by relieving the stress of his wife. I like that they have been very accommodating and provided personal service.

October 02, 2018

By Mary J_5

I am a past client of this provider

The services helped me get everything I needed done efficiently. I liked how kind the caregivers were to my father. They went above and beyond what they were supposed to do.

October 01, 2018

By Anonymous_192

I am a current client of this provider

They've really taken a load off my back with their help. I am happy with the current home health care person. There was some confusion with scheduling, but it was figured out.

September 26, 2018

By Margaret Francis H

I am a current client of this provider

They take care of us, but they can give service better on the weekend.

September 20, 2018

By Allan T

I am a current client of this provider

They help by taking care of mom's bathing and trips to doctor's appointments. They could be more consistent and have caregivers that are the same ones. There is a lot of turnover and they need to pay people more and pay for their mileage. We've have had 4 different people in the last 7 days.

September 05, 2018

By Martha M_2

I am a current client of this provider

They have been great. They are good company because I live in a small apartment, and I like that. They are very friendly. Sometimes I don't have anything for them to do and we just sit and visit, go to the grocery store, go out to the cemetery, or do whatever.

September 05, 2018

By Huey L

I am a current client of this provider

I don't know what we would do without Right at Home. So far, I'm very pleased with everything Right at Home has been able to do for us.

August 13, 2018

By Estree B

I am a current client of this provider

They are very knowledgeable and helpful. Everyone is very professional.

August 01, 2018

By Patricia W

I am a past client of this provider

It was really helpful and I wasn't able to clean back then. I liked the way they did things.

July 13, 2018

By Megan C

I am a current client of this provider

It has been a huge relief for me and it has been good for my husband. It allows me to get out and volunteer. It has been really easy to work with them. They are very accommodating and they call to see if we want people to fill in. My husband loves his caregiver so much that he says no.

July 05, 2018

By Bernice B

I am a current client of this provider

Their participation is very important. Someone has to always be there. I understand that is difficult for them to have a nurse on call, but it puts me in a difficult position if they can't get one. It can be devastating for me. They have been getting more consistent coverage lately. I know it can be hard to find qualified nurses.

July 02, 2018

By Ray H_4

I am a past client of this provider

We just needed someone here. I would recommend them. I was impressed about the man who came to the house to introduce us. He put in a lot of effort for us.

June 13, 2018

By William E

I am a current client of this provider

My caregiver helps me by being on time. She helps my spirits and helps me clean the house. I don't know them that well.

June 11, 2018

By Anonymous

I am a current client of this provider

I get good help five days a week. They help with taking care of my needs and personal care. They do try to give people what they need and ask for.

June 05, 2018

By Jean B

I am a past client of this provider

It made a big difference in her being able to get dressed and undressed with a broken arm. I felt like they were priced right, and they were a good service.

May 10, 2018

By Jim W_2

I am a current client of this provider

They are very observant and friendly and very helpful. They are concerned about my care and keeping me busy and doing things. They're always wanting to know what kind of food I like better. I like their dining and their activities.

April 27, 2018

By Anonymous

I am a past client of this provider

They are available. It was good. Providing the assistance and having someone here with my loved one was helpful. They really didn't do a whole lot.

April 19, 2018

By Jeana S

I am a past client of this provider

They were very helpful. I could not have left to work and left mom here without someone checking on her.

April 10, 2018

By Marilyn R

I am a current client of this provider

I'm happy with the company but on Easter weekend, they didn't giver her the medications she needed in the morning and waited to give it to her until the afternoon. Right at Home has allowed me to not need to come in the morning to give her her medication.

April 10, 2018

By Anonymous

I am a past client of this provider

None of the caregivers were on time. I had three people in three visits. It was not quality. They could have done more while they were here.

Provider Response

I apologize for your experience and assure who this is not typical of our agency. We put a lot of resources into trying to ensure that our clients get quality and consistent care. Also, I will tell you that we love learning and improving so we will make the most out of your feedback. I would like opportunity to hear more if you are willing please call 903-253-0778 and ask for Matt.

April 06, 2018

By samintx

I am a current client of this provider

So happy to have found this service. My experience with the has been great. Reasonable pricing and such nice employees. It is a comfort to have Right at Home available in Tyler.

January 08, 2018

By Ronnie R

I am a past client of this provider

I did not have a good experience at all. I didn't hear anything from anyone for almost a month and was left hanging. I left a voicemail and they didn't get back to me for days. I don't know who the blame lies with. They were fantastic when they came. Their attitude was great and they were professional.

January 05, 2018

By Anonymous

I am a current client of this provider

Right at Home has caregivers that have pleasant personalities and are happy. The caregiver cleans my wounds and is happy to do to the work.

January 05, 2018

By Anonymous

I am a current client of this provider

The biggest factor is that they've been professional, on time, and are always there. Since they can be there, I can continue with other activities and my loved one can continue with their activities as well.

January 05, 2018

By Karen W

I am a past client of this provider

Right at Home showed up when we needed them. The services were very necessary and helped the most by doing what they said they would.

January 03, 2018

By Tony G

I am a current client of this provider

We're very happy and comfortable with the caregiver that we've been assigned. It's enabled me to leave Mom with someone I feel safe with, and someone she feels safe with.

December 29, 2017

By Lori V

I am a current client of this provider

Right at Home needs to communicate, be proactive, and care. Right at Home could communicate and be proactive in taking care of what needs to be done.

Provider Response

We would like to take the opportunity to let you know that we sincerely apologize for the lack of communication that you experienced at that time. Right at Home Tyler has taken your feedback and experience as an example for our team to grow in. I know through personally talking to you on the phone that all items have been addressed and we have worked through your feedback. -Matt

December 14, 2017

By Larry A

I am a past client of this provider

Right at Home has caregivers that pay good attention to their clients. Right at Home made my life easier for me; the caregivers that I had met all of my needs.

December 07, 2017

By Dana S_2

I am a past client of this provider

Right at Home did not have a home health aide or rehab services. The caregivers checked my loved one's blood pressure and her temperature.

December 01, 2017

By Anonymous

I am a current client of this provider

I would tell a friend to talk with the Right at Home management because they listen and they are good people. Most of the Right at Home caregivers tend to be more hands-off rather than hands-on. They don't volunteer to do things for the client.

December 01, 2017

By Linda N

I am a past client of this provider

I would recommend Right at Home because I liked how they would work with you to accommodate your needs. The services for my loved one made her life much, much better, and it took a load off of her.

November 27, 2017

By Nickie B

I am a current client of this provider

I would recommend Right at Home because the caregiver is good about taking care of me and my little dog. The services help me because I have a hard time walking. The caregiver does everything I ask her to do.

November 22, 2017

By Iris M

I am a past client of this provider

Right at Home is reliable. They were able to find a caregiver and were courteous. Right at Home's services allowed me to relax more because I wasn't the only providing care.

November 17, 2017

By Maria C

I am a current client of this provider

We have had no problem accessing the nurse no matter what time we call. The nurse is warm and never offensive. The services make life better because the nurse keeps things sterile and clean.

November 14, 2017

By Delwyn S

I am a current client of this provider

I would say that Right at Home is there when they say they are going be. Right at Home comes in and helps my mom some with her needs, and then the caregiver will also help with cleaning.

November 02, 2017

By Bob C_8

I am a past client of this provider

I would tell my friends that Right at Home does not train their caregivers. Right at Home could have trained their caregivers better.

Provider Response

Hello Bob, I’m sorry for the experience you had with our Caregivers. Training is something we definitely take seriously. Our policy is to have the Case Manager train any Caregiver that enters your home on the designated plan of care. I believe this is something that sets us apart. We will definitely take what you said and evaluate it. Thank you for the opportunity to learn from your feedback!

November 01, 2017

By Joy H_5

I am a current client of this provider

I would tell a friend that Right at Home is concerned about the care and services they provide. Right at Home has made my life easier because they are very nice and professional, I really enjoy having them.

October 06, 2017

By judie d_1

I am a current client of this provider

Right at Home does what they say they will when they say, and they are a reputable agency. I don't see any major influx on my wife's life through the services provided by Right at Home. From what I have heard from her, the caregivers need more one-on-one training.

October 05, 2017

By Erin C_1

I am a current client of this provider

The caregiver from Right at Home is very friendly, accommodating, and knowledgeable about what she is doing. Right at Home comes to my house to give me IV's so I do not have to take off work to do it.

October 03, 2017

By Kathryn S_4

I am a current client of this provider

If someone could afford Right at Home, then I would recommend them. I would tell them that the service is very good, and they come and help me twice a month because it is so expensive. The service provides me with rides to the different places that I need to go.

October 03, 2017

By Alma "Lynn" S

I am a past client of this provider

Right at Home was very punctual. They did pretty much what they were supposed to do. The services of Right at Home helped my husband out a bit, but they did not help me out very much.

October 02, 2017

By Melba B_1

I am a past client of this provider

Right at Home was very careful, concerned, thorough, and explained exactly what they did. Right at Home took care of my loved one so I could get some rest. They did a very good job, and they gave me free time to do other things that needed to be done.

September 20, 2017

By Gladys G_1

I am a current client of this provider

Right at Home is a step above other places we have tried. They have great communication. Right at Home is very personable and knowledgeable. The caregivers can do all the things we need them to do.

September 20, 2017

By Debbie C_3

I am a current client of this provider

Right at Home does companion care, my son needs transportation and guidance through the day, he needs the companion care. Right at Home has helped my son to better communicate through out the day and he feels more purposeful.

September 20, 2017

By Martha S_4

I am a past client of this provider

Right at Home served our purposes. I was able to get out once a week without worrying about my husband.

September 19, 2017

By Anonymous_386

I am a past client of this provider

I would tell a friend that Right at Home was very attentive, concerned, and willing to please. Right at Home was willing to do whatever it took to meet our needs. It was a very good experience all the way around with Right at Home.

September 05, 2017

By Donna H_3

I am a current client of this provider

Right at Home is trying to keep up with my needs. Right at Home has made life easier for me by sending people to help me take care of my loved one so that I can leave the house. They keep me staffed.

September 05, 2017

By Richard H_8

I am a current client of this provider

Right at Home is doing an excellent job for me. The caregivers are on time and they are like part of the family to me. Right at Home makes my life easier because they keep up on cleaning and I just love my caregiver to death.

September 05, 2017

By Kathleen "Kathy" P

I am a current client of this provider

Right at Home is a good company to hire because they sent several caregivers out to see if we were a good fit. The services make my life easier because I wasn't able to do things from my wheelchair.

August 24, 2017

By Margaret H

I am a past client of this provider

The caregiver from Right at Home was very friendly, nice, and a good helper. They weren't bossy. I was able to get back to being normal because of Right at Home.

August 11, 2017

By Nanci G

I am a past client of this provider

I would tell a friend that Right at Home gave us mostly great caregivers. Right at Home helped us the most with letting us sleep at night as they watched the client.

August 11, 2017

By Marilyn E_1

I am a current client of this provider

Right at Home has been very efficient and the caregivers are always here when they are supposed to be. The caregivers from Right at Home help me with my shower, they prepare my meals, and they do a lot of house keeping.

August 09, 2017

By Jean M_5

I am a current client of this provider

Right at Home's employees and caregivers are top-notch. I don't think that there could be better ones. I have had two caregivers, and they have both been fabulous. I don't know what I will do if for some reason I can't afford the services anymore. I don't know where my life would be going. I wouldn't have any transportation to any medical facilities or anywhere. The services are very valuable to me.

August 04, 2017

By Carole H

I am a current client of this provider

I have been immensely pleased with the caregiver that comes through Right at Home, but I am not always satisfied with the office staff. I don't have to worry about my mother because there is somebody from Right at Home there with her who is responsible.

August 01, 2017

By Moselene G

I am a current client of this provider

Right at Home has good care, and they are dependable. Right at Home has given me less worry.

August 01, 2017

By Don W_2

I am a current client of this provider

Right at Home provides superb care. Right at Home has made my life easier and I get the care I need. There is absolutely no part of my life it hasn't affected.

July 21, 2017

By Don B_3

I am a current client of this provider

I already have recommended others to Right at Home. They are on time, will do whatever I need them to, and will look around for other things to do. The clients are happy because the caregivers will do house cleaning and other things needed.

July 21, 2017

By Kelly S_1

I am a current client of this provider

I'd tell people that Right at Home is really good with communication and they make sure our needs are covered. They also do check up's and if I need something to be changed, they are on it. The daily, everyday nursing help has helped give me a break.

July 14, 2017

By Mona H

I am a current client of this provider

I don't like that I have had three different caregivers in four weeks. It takes time to get things worked out. Right at Home has had trouble finding me a good caregiver.

July 06, 2017

By Linda B_6

I am a current client of this provider

I would recommend Right at Home because they are caring and compassionate. The most helpful part of the service of Right at Home is that they are dependable.

June 26, 2017

By Phillip M

I am a current client of this provider

Right at Home does a pretty good job and they will give you a heads up when they are coming. I am disabled and there are some things that I can't do, and Right at Home does the things I can't do. I can't sweep, mop, or vacuum.

June 22, 2017

By Marylin K

I am a current client of this provider

Right at Home is a very good christian-based company and I would recommend them to anyone. The caregivers assist the client with anything that he needs help with.

June 20, 2017

By Susan B_8

I am a current client of this provider

I would tell a friend that Right at Home is extremely punctual, they provide good support, and are very reliable. Right at Home has made a huge difference, and my mom looks forward to the caregiver coming who has helped her to go from barely walking to being able to walk around the house.

June 14, 2017

By Robin R_1

I am a current client of this provider

I feel very comfortable with Right at Home, they are easy to get along with. I don't have to worry so much anymore because there is always someone from Right at Home here to help me.

June 01, 2017

By Deanna S

I am a current client of this provider

Right at Home is very expensive, so I would hesitate to recommend them. I'm not too thrilled with the services right now, but I think the caregivers are trying to do the best they can.

June 01, 2017

By Joy H_2

I am a current client of this provider

Right at Home really cares about the people they work with and I trust them. Right at Home makes a huge difference in my life with the help they give me. It has done this because I don't have to worry about the client because he will be well taken care of. It takes the load off of me.

May 23, 2017

By Karen W

I am a past client of this provider

Right at Home was very attentive in a timely manner and they do a very good job at matching clients to caregivers. Right at Home provided care so I could take care of matters outside the home.

May 03, 2017

By Joyce S

I am a current client of this provider

Right at Home has helped us out a lot. There have been a lot of changes and I don't know which caregivers are coming sometimes, but it's all worked out, alright. The care in the home that Right at Home provides through it's caregivers has been very helpful. The caregivers take care of the housework that we cannot do.

May 01, 2017

By Tammy S_1

I am a past client of this provider

Right at Home was very flexible with me because I had to rearrange the scheduled times due to appointments and other situations coming up. They were easy to work with. The services enabled me to leave the house for a little while to get some hours done with peace of mind because there was a trained professional with him.

April 18, 2017

By Bobby T_1

I am a past client of this provider

The caregiver was really good with Bobby. I'm holding back because of the misunderstandings I've had with Right at Home. I need Right at Home to help Bobby so that I don't feel that burden on my back. The caregiver was really good with Bobby and tried really hard.

April 18, 2017

By Richard R_2

I am a past client of this provider

I would recommend someone to Right at Home if they were wanting home care services and not medical care because I don't know what they do for medical care. We sat down with Right at Home at the beginning to set up the expectations and they provided all that we needed. The services didn't impact my life very much because they didn't do anything to change it.

April 13, 2017

By Dorothy H_6

I am a past client of this provider

Right at Home was not very well organized. The management, specifically the middle management, was the problem. The services were very confusing for the client and having strangers in the home was very scary to her.

Provider Response

Hello Dorothy, I apologize for the confusion with our services. I know having a Caregiver in the home takes a little bit to get used to. Case Managers and Social Workers devote a lot of energy and time to make this sometimes very hard transition easier. It seems we were not able to achieve that this time but please know that we strive for that every time and that your feedback was reviewed to better our team.

April 04, 2017

By Anonymous_674

I am a current client of this provider

I never know what type of caregiver I'll get if I'm not using the same one all the time. Right at Home has made our lives easier beucae we trust them to do things for my family member that I'm not able to do.

March 28, 2017

By BennyB

I am a current client of this provider

Right at Home has always been loving, caring and respectful of my Dad and his needs. With his condition declining the nurse, the care manager and caregivers have been flexible and understanding.

March 22, 2017

By Carolyn S_5

I am a current client of this provider

We are satisfied with the services that Right at Home is providing. Right at Home helps us quite a bit

March 20, 2017

By Paula H_1

I am a current client of this provider

Right at Home is friendly, competent, and has good communication. Right at Home has allowed Joe to stay in home.

March 14, 2017

By Debbie D_2

I am a current client of this provider

Right at Home impresses me with their dependability. Right at Home has helped ease my worry.

March 10, 2017

By Melody M

I am a current client of this provider

I would tell someone that the services are a nice thing to have and I am pleased with Right at Home. The service as a whole from Right at Home is good for me.

February 17, 2017

By Michael F_3

I am a past client of this provider

I had nothing but a nightmarish experience with Right at Home. I had them for a couple days, and the client died while Right at Home was here. There was only one girl that I liked. Everything was good until they snatched her away. The new caregivers would sit on the couch. They sent me a 62 year-old caregiver that could barely do anything. She would not touch him. Someone from the office called to see how everything was going and heard everything that happened with the 62 year-old caregiver while on the phone with me, so he got the good caregiver back for me. The impact of the services was devastating. My husband was dying, and I can't see. I hired someone to help me take care of him, but it was horrible, except for the days that the good caregiver was here.

Provider Response

Hello Mrs. Frost, I’m deeply sorry for you not having a good experience with a Caregiver. We put a lot into matching each Caregiver to each client and coordinating a schedule that will work for both the Client and Caregiver. I know your favorite Caregiver was not able to work the full week. We aim to have the right Caregiver out there every time. Thank you for your feedback!

February 10, 2017

By Judy B

I am a current client of this provider

I would tell people that Right at Home's administration is atrocious, does not send invoices on time, and makes it so I do not get paid by the insurance on time. The most helpful thing is help with bathing and talking around.

January 23, 2017

By Jeb L

I am a current client of this provider

I would tell others that Right at Home is a complimentary company. Having the service has made my life easier by having somebody to take care of me and respond when I need something.

January 23, 2017

By Martha S_7

I am a current client of this provider

I would tell others that Right at Home has easy people to work with. They know what they're doing. I really enjoy the caregivers being out here.

November 01, 2016

By R Williams

I am a past client of this provider

Right at Home has been such a life saver for my father. Every caregiver has been professional and very caring. R Williams

December 28, 2015

By Jeanne34

I am a current client of this provider

We have Right At Home for in-home help for my father that is working out well. Their services are very good. Right now, the worker is helping with the housekeeping. The young lady is very nice, and we are very appreciative of her help.

December 18, 2015

By Alvin Skinner

I am a current client of this provider

Benee gives beyond any expectations. She comes everyday with a smile and willingness to help any way possible. She treats everyone with upmost respect and has become invaluable to myself and my wife. There is not enough that can be said to praise the hard worker she is.

December 18, 2015

By Spellings, Nanette and L.H.

I am a current client of this provider

This organization has sent my husband and I helped quality of help. They have done everything we asked, run errands and drives us to appt. Excellent help!

December 16, 2015

By Lillian Joyce Williamson

I am a current client of this provider

Susie is my caregiver for four days a week. She is a hardworker and is always on time and assists me in many ways. I am better because of her help and willingness to please me. She and I have become friends.

September 30, 2015

By Tori M.

I am a current client of this provider

We couldn't be happier and I would highly recommend Right at Home for anyone!

September 30, 2015

By Barbara S.2

I am a current client of this provider

Your service is just the best. I will never call anyone else, other than Right at Home.

March 18, 2013

By Caring0366

I am a past client of this provider

Right at Home was very good and they were flexible. But they could improve on their cost.

August 14, 2012

By Caring903

I visited this facility

We found the right care for my mother and it's Right At Home. We have someone who's taking care of my mother now. Her current caregiver has been doing really great! Very good and we're happy with it. My mother is actually comfortable with her caregiver. They are very nurturing and attentive. They've been professional and doing what they're supposed to do. It's a good match for my mother that we found her right caregiver. I will surely recommend Right at Home to others.

July 27, 2011

By Long distance daughter

I am a past client of this provider

I used this service for at home care for my parents. Their representative took all of our LTC information and had us complete a HIPPA form so they could initiate our LTC coverage. She told us Right At Home could help with completing claim forms, but we would have to pay for the services then request reimbursement. When I requested reimbursement from our LTC company I was told that Right At Home did not initiate a claim on our behalf - we almost lost benefits. The caregiver requested that my parents hire her directly so she could make more money (my parents said no).

Provider Response

Thank you for your feedback. We sincerely apologize for not meeting your expectations. Your experience with Right at Home is one we do not take lightly and we will use your response as an opportunity to improve upon our training and coaching. Again, Right at Home thanks you for taking the time to share with us your concerns.

See all Home Care reviews (132)

About Right at Home Northeast Texas

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

Skilled Nursing Services Offered

Visits from licensed nurses to manage your illness at your residence and prevent rehospitalization
Education about illnesses, how they affect activities of daily living and support and/or community resource referrals to promote optimal functioning
Education about medications, their actions, dosages, and side effects along with set up and management to prevent overdosing or underdosing which are often reasons for repetitive emergency room visits
Medication administration such as subcutaneous or intramuscular injections or eye drops which are often difficult to teach due to lack of dexterity or loss of memory
Insulin injections and insulin pump management to promote optimum diabetic health
Wound care for chronic wounds or post-operative care along with suture or staple removal
Dressing changes for surgical sites or infusion access sites such as Portacaths, PICC lines, Groshongs or peripheral IVs
IV infusion for chronic, recurrent illnesses or acute infections
Catheter care for indwelling catheters or suprapubic catheters
Ostomy/Colostomy care and bowel programs
PEG or feeding tube care and management including residual checks to prevent aspiration
Skilled hospice support for continuous care to maintain comfort in the home and support family the family through the grieving and dying process