I don't know them that well. My caregiver helps me by being on time. She helps my spirits and helps me clean the house.
Right at Home Northeast Texas
Offers Home Care
96 Reviews
Call
(903) 225-2110
Reviews of Right at Home Northeast Texas
Home Care Reviews for Right at Home Northeast Texas
June 13, 2018
I am a current client of this provider
June 11, 2018
I am a current client of this provider
They do try to give people what they need and ask for. I get good help five days a week. They help with taking care of my needs and personal care.
June 05, 2018
I am a past client of this provider
I felt like they were priced right, and they were a good service. It made a big difference in her being able to get dressed and undressed with a broken arm.
May 10, 2018
I am a current client of this provider
I like their dining and their activities. They are very observant and friendly and very helpful. They are concerned about my care and keeping me busy and doing things. They're always wanting to know what kind of food I like better.
April 30, 2018
I am a current client of this provider
They are on time and courteous. I am an over the road truck driver and my wife needed transportation service while I was gone. They made it easier.
April 27, 2018
I am a past client of this provider
They are available. It was good. Providing the assistance and having someone here with my loved one was helpful. They really didn't do a whole lot.
April 19, 2018
I am a past client of this provider
They were very helpful. I could not have left to work and left mom here without someone checking on her.
April 10, 2018
I am a current client of this provider
I'm happy with the company but on Easter weekend, they didn't giver her the medications she needed in the morning and waited to give it to her until the afternoon. Right at Home has allowed me to not need to come in the morning to give her her medication.
April 10, 2018
I am a past client of this provider
None of the caregivers were on time. I had three people in three visits. It was not quality. They could have done more while they were here.
Provider Response
I apologize for your experience and assure who this is not typical of our agency. We put a lot of resources into trying to ensure that our clients get quality and consistent care. Also, I will tell you that we love learning and improving so we will make the most out of your feedback. I would like opportunity to hear more if you are willing please call 903-253-0778 and ask for Matt.
April 06, 2018
I am a current client of this provider
So happy to have found this service. My experience with the has been great. Reasonable pricing and such nice employees. It is a comfort to have Right at Home available in Tyler.
January 08, 2018
I am a past client of this provider
I did not have a good experience at all. I didn't hear anything from anyone for almost a month and was left hanging. I left a voicemail and they didn't get back to me for days. I don't know who the blame lies with. They were fantastic when they came. Their attitude was great and they were professional.
January 05, 2018
I am a past client of this provider
They have staff that can help my loved one to check her insulin and remind her to take her that. When she fell they called to check in on her and see how she was doing and how long she would be out and things like that. . They were very patient with my loved one and they would help her with her walker. They checked her blood sugar and helped her to remember to take her insulin, and brought her meals to her.
January 05, 2018
I am a current client of this provider
Right at Home has caregivers that have pleasant personalities and are happy. The caregiver cleans my wounds and is happy to do to the work.
January 05, 2018
I am a current client of this provider
The biggest factor is that they've been professional, on time, and are always there. Since they can be there, I can continue with other activities and my loved one can continue with their activities as well.
January 05, 2018
I am a past client of this provider
Right at Home showed up when we needed them. The services were very necessary and helped the most by doing what they said they would.
January 03, 2018
I am a current client of this provider
We're very happy and comfortable with the caregiver that we've been assigned. It's enabled me to leave Mom with someone I feel safe with, and someone she feels safe with.
December 29, 2017
I am a current client of this provider
Right at Home needs to communicate, be proactive, and care. Right at Home could communicate and be proactive in taking care of what needs to be done.
Provider Response
We would like to take the opportunity to let you know that we sincerely apologize for the lack of communication that you experienced at that time. Right at Home Tyler has taken your feedback and experience as an example for our team to grow in. I know through personally talking to you on the phone that all items have been addressed and we have worked through your feedback. -Matt
December 14, 2017
I am a past client of this provider
Right at Home has caregivers that pay good attention to their clients. Right at Home made my life easier for me; the caregivers that I had met all of my needs.
December 07, 2017
I am a past client of this provider
Right at Home did not have a home health aide or rehab services. The caregivers checked my loved one's blood pressure and her temperature.
December 02, 2017
I am a current client of this provider
Right at Home has been really nice to work with. Right at Home has made life easier by helping with the excessive laundry we have to due because my husband has OCD and takes several showers a day. I like that the caregiver is with my husband during the day, providing and doing things for him.
December 01, 2017
I am a current client of this provider
I would tell a friend to talk with the Right at Home management because they listen and they are good people. Most of the Right at Home caregivers tend to be more hands-off rather than hands-on. They don't volunteer to do things for the client.
December 01, 2017
I am a past client of this provider
I would recommend Right at Home because I liked how they would work with you to accommodate your needs. The services for my loved one made her life much, much better, and it took a load off of her.
November 27, 2017
I am a current client of this provider
I would recommend Right at Home because the caregiver is good about taking care of me and my little dog. The services help me because I have a hard time walking. The caregiver does everything I ask her to do.
November 22, 2017
I am a past client of this provider
Right at Home is reliable. They were able to find a caregiver and were courteous. Right at Home's services allowed me to relax more because I wasn't the only providing care.
November 17, 2017
I am a current client of this provider
We have had no problem accessing the nurse no matter what time we call. The nurse is warm and never offensive. The services make life better because the nurse keeps things sterile and clean.
November 14, 2017
I am a current client of this provider
I would say that Right at Home is there when they say they are going be. Right at Home comes in and helps my mom some with her needs, and then the caregiver will also help with cleaning.
November 10, 2017
I am a current client of this provider
I would recommend using Right at Home. I have to have the services from Right at Home in my life.
November 02, 2017
I am a current client of this provider
My father is very pleased with the people Right at Home has sent out and with their service. Right at Home has just been consistent in the care and is a long-term agency. I don't have to worry about my dad.
November 02, 2017
I am a past client of this provider
I would tell my friends that Right at Home does not train their caregivers. Right at Home could have trained their caregivers better.
Provider Response
Hello Bob, I’m sorry for the experience you had with our Caregivers. Training is something we definitely take seriously. Our policy is to have the Case Manager train any Caregiver that enters your home on the designated plan of care. I believe this is something that sets us apart. We will definitely take what you said and evaluate it. Thank you for the opportunity to learn from your feedback!
November 01, 2017
I am a current client of this provider
I would tell a friend that Right at Home is concerned about the care and services they provide. Right at Home has made my life easier because they are very nice and professional, I really enjoy having them.
November 01, 2017
I am a current client of this provider
I have only had one caregiver from Right at Home that I was not pleased with. Right at Home helps mop my floor, dust my furniture, and make my bed.
October 06, 2017
I am a current client of this provider
Right at Home does what they say they will when they say, and they are a reputable agency. I don't see any major influx on my wife's life through the services provided by Right at Home. From what I have heard from her, the caregivers need more one-on-one training.
October 05, 2017
I am a current client of this provider
The caregiver from Right at Home is very friendly, accommodating, and knowledgeable about what she is doing. Right at Home comes to my house to give me IV's so I do not have to take off work to do it.
October 03, 2017
I am a current client of this provider
If someone could afford Right at Home, then I would recommend them. I would tell them that the service is very good, and they come and help me twice a month because it is so expensive. The service provides me with rides to the different places that I need to go.
October 03, 2017
I am a past client of this provider
Right at Home was very punctual. They did pretty much what they were supposed to do. The services of Right at Home helped my husband out a bit, but they did not help me out very much.
October 02, 2017
I am a past client of this provider
Right at Home was very careful, concerned, thorough, and explained exactly what they did. Right at Home took care of my loved one so I could get some rest. They did a very good job, and they gave me free time to do other things that needed to be done.
September 20, 2017
I am a current client of this provider
Right at Home is a step above other places we have tried. They have great communication. Right at Home is very personable and knowledgeable. The caregivers can do all the things we need them to do.
September 20, 2017
I am a current client of this provider
Right at Home does companion care, my son needs transportation and guidance through the day, he needs the companion care. Right at Home has helped my son to better communicate through out the day and he feels more purposeful.
September 20, 2017
I am a past client of this provider
Right at Home served our purposes. I was able to get out once a week without worrying about my husband.
September 19, 2017
I am a past client of this provider
I would tell a friend that Right at Home was very attentive, concerned, and willing to please. Right at Home was willing to do whatever it took to meet our needs. It was a very good experience all the way around with Right at Home.
September 05, 2017
I am a current client of this provider
Right at Home is trying to keep up with my needs. Right at Home has made life easier for me by sending people to help me take care of my loved one so that I can leave the house. They keep me staffed.
September 05, 2017
I am a current client of this provider
Right at Home is doing an excellent job for me. The caregivers are on time and they are like part of the family to me. Right at Home makes my life easier because they keep up on cleaning and I just love my caregiver to death.
September 05, 2017
I am a current client of this provider
Right at Home is a good company to hire because they sent several caregivers out to see if we were a good fit. The services make my life easier because I wasn't able to do things from my wheelchair.
August 24, 2017
I am a past client of this provider
The caregiver from Right at Home was very friendly, nice, and a good helper. They weren't bossy. I was able to get back to being normal because of Right at Home.
August 11, 2017
I am a past client of this provider
I would tell a friend that Right at Home gave us mostly great caregivers. Right at Home helped us the most with letting us sleep at night as they watched the client.
August 11, 2017
I am a current client of this provider
Right at Home has been very efficient and the caregivers are always here when they are supposed to be. The caregivers from Right at Home help me with my shower, they prepare my meals, and they do a lot of house keeping.
August 09, 2017
I am a current client of this provider
Right at Home's employees and caregivers are top-notch. I don't think that there could be better ones. I have had two caregivers, and they have both been fabulous. I don't know what I will do if for some reason I can't afford the services anymore. I don't know where my life would be going. I wouldn't have any transportation to any medical facilities or anywhere. The services are very valuable to me.
August 04, 2017
I am a current client of this provider
I have been immensely pleased with the caregiver that comes through Right at Home, but I am not always satisfied with the office staff. I don't have to worry about my mother because there is somebody from Right at Home there with her who is responsible.
August 01, 2017
I am a current client of this provider
Right at Home has good care, and they are dependable. Right at Home has given me less worry.
August 01, 2017
I am a current client of this provider
Right at Home has gotten recommendations from us. Right at Home tries to please me. Right at Home usually only comes about four hours, but they take care of the client. They are there to help him.
August 01, 2017
I am a current client of this provider
Right at Home provides superb care. Right at Home has made my life easier and I get the care I need. There is absolutely no part of my life it hasn't affected.
July 21, 2017
I am a current client of this provider
I already have recommended others to Right at Home. They are on time, will do whatever I need them to, and will look around for other things to do. The clients are happy because the caregivers will do house cleaning and other things needed.
July 21, 2017
I am a current client of this provider
I'd tell people that Right at Home is really good with communication and they make sure our needs are covered. They also do check up's and if I need something to be changed, they are on it. The daily, everyday nursing help has helped give me a break.
July 14, 2017
I am a current client of this provider
I don't like that I have had three different caregivers in four weeks. It takes time to get things worked out. Right at Home has had trouble finding me a good caregiver.
July 06, 2017
I am a current client of this provider
I would recommend Right at Home because they are caring and compassionate. The most helpful part of the service of Right at Home is that they are dependable.
July 06, 2017
I am a current client of this provider
Right at Home has been an enjoyable service to have. They have done so much to meet the needs of when we need a sitter for the client. Right at Home makes the client's life easier by having someone here to make sure that she is safe while I am away.
July 06, 2017
I am a current client of this provider
I tell everyone about Right at Home. I tell people how efficient and cooperative Right at Home is. The services have been very helpful.
June 26, 2017
I am a current client of this provider
Right at Home does a pretty good job and they will give you a heads up when they are coming. I am disabled and there are some things that I can't do, and Right at Home does the things I can't do. I can't sweep, mop, or vacuum.
June 22, 2017
I am a current client of this provider
Right at Home is a very good christian-based company and I would recommend them to anyone. The caregivers assist the client with anything that he needs help with.
June 20, 2017
I am a current client of this provider
I would tell a friend that Right at Home is extremely punctual, they provide good support, and are very reliable. Right at Home has made a huge difference, and my mom looks forward to the caregiver coming who has helped her to go from barely walking to being able to walk around the house.
June 14, 2017
I am a current client of this provider
I feel very comfortable with Right at Home, they are easy to get along with. I don't have to worry so much anymore because there is always someone from Right at Home here to help me.
June 01, 2017
I am a current client of this provider
Right at Home is very expensive, so I would hesitate to recommend them. I'm not too thrilled with the services right now, but I think the caregivers are trying to do the best they can.
June 01, 2017
I am a current client of this provider
Right at Home really cares about the people they work with and I trust them. Right at Home makes a huge difference in my life with the help they give me. It has done this because I don't have to worry about the client because he will be well taken care of. It takes the load off of me.
May 23, 2017
I am a past client of this provider
Right at Home was very attentive in a timely manner and they do a very good job at matching clients to caregivers. Right at Home provided care so I could take care of matters outside the home.
May 18, 2017
I am a current client of this provider
Right at Home is friendly and they do their job well. Everything runs smoothly. Right at Home is there and smiling. They try to do their best to get things done and see that it is done right.
May 03, 2017
I am a current client of this provider
Right at Home has helped us out a lot. There have been a lot of changes and I don't know which caregivers are coming sometimes, but it's all worked out, alright. The care in the home that Right at Home provides through it's caregivers has been very helpful. The caregivers take care of the housework that we cannot do.
May 03, 2017
I am a current client of this provider
Right at Home does not match the patient with the caregiver as well as I would like. Right at Home could match the age and condition of the patient to the age and experience of the caregiver.
Provider Response
Hello Bob, In matching our caregivers and clients, we strive to make a great match. I apologize for not getting the best match for you. I believe after getting this feedback we were able to get a Caregiver that fit well with your specifications. Thank you for the feedback.
May 02, 2017
I am a current client of this provider
I would tell someone that I've been very pleased with Right at Home. Right at Home has made my life easier because they have been so nice and have done everything that I have asked and more.
May 01, 2017
I am a past client of this provider
Right at Home was very flexible with me because I had to rearrange the scheduled times due to appointments and other situations coming up. They were easy to work with. The services enabled me to leave the house for a little while to get some hours done with peace of mind because there was a trained professional with him.
April 18, 2017
I am a past client of this provider
The caregiver was really good with Bobby. I'm holding back because of the misunderstandings I've had with Right at Home. I need Right at Home to help Bobby so that I don't feel that burden on my back. The caregiver was really good with Bobby and tried really hard.
April 18, 2017
I am a current client of this provider
Right at Home has caregivers that do the work that needs to be done in a satisfactory way. Right at Home could make my life easier by having a consistent caregiver for us. It can be hard for my husband to adjust to a new caregiver.
April 18, 2017
I am a past client of this provider
I would recommend someone to Right at Home if they were wanting home care services and not medical care because I don't know what they do for medical care. We sat down with Right at Home at the beginning to set up the expectations and they provided all that we needed. The services didn't impact my life very much because they didn't do anything to change it.
April 13, 2017
I am a past client of this provider
Right at Home was not very well organized. The management, specifically the middle management, was the problem. The services were very confusing for the client and having strangers in the home was very scary to her.
Provider Response
Hello Dorothy, I apologize for the confusion with our services. I know having a Caregiver in the home takes a little bit to get used to. Case Managers and Social Workers devote a lot of energy and time to make this sometimes very hard transition easier. It seems we were not able to achieve that this time but please know that we strive for that every time and that your feedback was reviewed to better our team.
April 04, 2017
I am a current client of this provider
I never know what type of caregiver I'll get if I'm not using the same one all the time. Right at Home has made our lives easier beucae we trust them to do things for my family member that I'm not able to do.
March 28, 2017
I am a current client of this provider
Right at Home has always been loving, caring and respectful of my Dad and his needs. With his condition declining the nurse, the care manager and caregivers have been flexible and understanding.
March 22, 2017
I am a current client of this provider
We are satisfied with the services that Right at Home is providing. Right at Home helps us quite a bit
March 20, 2017
I am a current client of this provider
Right at Home is friendly, competent, and has good communication. Right at Home has allowed Joe to stay in home.
March 14, 2017
I am a current client of this provider
Right at Home impresses me with their dependability. Right at Home has helped ease my worry.
March 10, 2017
I am a current client of this provider
I would tell someone that the services are a nice thing to have and I am pleased with Right at Home. The service as a whole from Right at Home is good for me.
March 01, 2017
I am a current client of this provider
I have recommended my caregiver because she is very good. The services help because I cannot do it myself. They help with things like mopping the floor.
February 22, 2017
I am a current client of this provider
Right at Home can quit being rude with the caregivers because they are tired of fixing problems out here. They talk very rudely, and they are not organized. I brought the caregivers with me from one company to another. I can get away from home and they give me some freedom to get somethings done. That is why I keep the girls I have.
February 17, 2017
I am a past client of this provider
I had nothing but a nightmarish experience with Right at Home. I had them for a couple days, and the client died while Right at Home was here. There was only one girl that I liked. Everything was good until they snatched her away. The new caregivers would sit on the couch. They sent me a 62 year-old caregiver that could barely do anything. She would not touch him. Someone from the office called to see how everything was going and heard everything that happened with the 62 year-old caregiver while on the phone with me, so he got the good caregiver back for me. The impact of the services was devastating. My husband was dying, and I can't see. I hired someone to help me take care of him, but it was horrible, except for the days that the good caregiver was here.
Provider Response
Hello Mrs. Frost, I’m deeply sorry for you not having a good experience with a Caregiver. We put a lot into matching each Caregiver to each client and coordinating a schedule that will work for both the Client and Caregiver. I know your favorite Caregiver was not able to work the full week. We aim to have the right Caregiver out there every time. Thank you for your feedback!
February 10, 2017
I am a current client of this provider
I would tell people that Right at Home's administration is atrocious, does not send invoices on time, and makes it so I do not get paid by the insurance on time. The most helpful thing is help with bathing and talking around.
February 02, 2017
I am a current client of this provider
I have been very satisfied with Right at Home's services. Right at Home has provided adequate, sufficient help.
January 23, 2017
I am a current client of this provider
I would tell others that Right at Home is a complimentary company. Having the service has made my life easier by having somebody to take care of me and respond when I need something.
January 23, 2017
I am a current client of this provider
I would tell others that Right at Home has easy people to work with. They know what they're doing. I really enjoy the caregivers being out here.
November 01, 2016
I am a past client of this provider
Right at Home has been such a life saver for my father. Every caregiver has been professional and very caring. R Williams
December 28, 2015
I am a current client of this provider
We have Right At Home for in-home help for my father that is working out well. Their services are very good. Right now, the worker is helping with the housekeeping. The young lady is very nice, and we are very appreciative of her help.
December 18, 2015
I am a current client of this provider
Benee gives beyond any expectations. She comes everyday with a smile and willingness to help any way possible. She treats everyone with upmost respect and has become invaluable to myself and my wife. There is not enough that can be said to praise the hard worker she is.
December 18, 2015
I am a current client of this provider
This organization has sent my husband and I helped quality of help. They have done everything we asked, run errands and drives us to appt. Excellent help!
December 16, 2015
I am a current client of this provider
Susie is my caregiver for four days a week. She is a hardworker and is always on time and assists me in many ways. I am better because of her help and willingness to please me. She and I have become friends.
September 30, 2015
I am a current client of this provider
We couldn't be happier and I would highly recommend Right at Home for anyone!
September 30, 2015
I am a current client of this provider
Your service is just the best. I will never call anyone else, other than Right at Home.
March 18, 2013
I am a past client of this provider
Right at Home was very good and they were flexible. But they could improve on their cost.
August 14, 2012
I visited this facility
We found the right care for my mother and it's Right At Home. We have someone who's taking care of my mother now. Her current caregiver has been doing really great! Very good and we're happy with it. My mother is actually comfortable with her caregiver. They are very nurturing and attentive. They've been professional and doing what they're supposed to do. It's a good match for my mother that we found her right caregiver. I will surely recommend Right at Home to others.
July 27, 2011
I am a past client of this provider
I used this service for at home care for my parents. Their representative took all of our LTC information and had us complete a HIPPA form so they could initiate our LTC coverage. She told us Right At Home could help with completing claim forms, but we would have to pay for the services then request reimbursement. When I requested reimbursement from our LTC company I was told that Right At Home did not initiate a claim on our behalf - we almost lost benefits.
The caregiver requested that my parents hire her directly so she could make more money (my parents said no).
Provider Response
Thank you for your feedback. We sincerely apologize for not meeting your expectations. Your experience with Right at Home is one we do not take lightly and we will use your response as an opportunity to improve upon our training and coaching. Again, Right at Home thanks you for taking the time to share with us your concerns.
About Right at Home Northeast Texas
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
Skilled Nursing Services Offered
- Visits from licensed nurses to manage your illness at your residence and prevent rehospitalization
- Education about illnesses, how they affect activities of daily living and support and/or community resource referrals to promote optimal functioning
- Education about medications, their actions, dosages, and side effects along with set up and management to prevent overdosing or underdosing which are often reasons for repetitive emergency room visits
- Medication administration such as subcutaneous or intramuscular injections or eye drops which are often difficult to teach due to lack of dexterity or loss of memory
- Insulin injections and insulin pump management to promote optimum diabetic health
- Wound care for chronic wounds or post-operative care along with suture or staple removal
- Dressing changes for surgical sites or infusion access sites such as Portacaths, PICC lines, Groshongs or peripheral IVs
- IV infusion for chronic, recurrent illnesses or acute infections
- Catheter care for indwelling catheters or suprapubic catheters
- Ostomy/Colostomy care and bowel programs
- PEG or feeding tube care and management including residual checks to prevent aspiration
- Skilled hospice support for continuous care to maintain comfort in the home and support family the family through the grieving and dying process
Senior Care Services near Smith County, TX
Senior Care Services near Tyler, TX
Other Senior Care in Tyler, TX
Helpful Articles
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- Cost of In-Home Care by State
- 8 Creative Ways to Pay for In-Home Care
- Medicare Coverage of Home Care
- Q&A: Does Medicaid Cover Long-Term In-Home Care?
- Licensing and Bonding for Caregivers
