They help with light housework and they help her with food.
They do a really good job and they keep in informed about care.
Right at Home Northeast Texas
Offers Home Care and Geriatric Care Managers
194 Reviews
Call
(903) 964-3037
Reviews of Right at Home Northeast Texas
Home Care Reviews for Right at Home Northeast Texas
March 19, 2021
I am a current client of this provider
March 16, 2021
I am a current client of this provider
They help tremendously. We have all we need at this time. The household work helps a lot. She also picks my husband up from appointments since I cannot drive or lift well.
We ask for whatever we need and they just do it for us.
March 10, 2021
I am a past client of this provider
They were on time.
While they are at my house they could have has more self motivation to work harder.
March 10, 2021
I am a past client of this provider
They helped me feel secure. It was emotionally great for me.
I can't think of anything they could've done. Everyone they sent was very good!
March 08, 2021
I am a current client of this provider
They make it easier because I need someone here to help me with the things that I ask for.
In the beginning there were several times I had late calls saying that a caregiver could come on a different day instead of the scheduled day. I like all of the people I have dealt with so far.
March 04, 2021
I am a current client of this provider
I like that someone comes in and that my time is freed up.
I like the people that come here, and my husband likes them as well.
March 04, 2021
I am a current client of this provider
They trained me on how to help him as well and they take care of his needs.
I like the amount of care they offered and they are professional.
March 04, 2021
I am a current client of this provider
The text or call when they are coming and they don't sometimes.
I like that the accountant calls me to tell me what they are taking out before they do it so I know if I have enough money in the account.
March 01, 2021
I am a current client of this provider
My mom has Alzheimer's and she comes in and takes their blood pressure. It is a wonderful service to have. It keeps my mind at ease knowing that she comes.
I would tell my friends that Lenore comes in and does the cooking and cleaning.
February 22, 2021
I am a current client of this provider
They're very helpful. They take her places and make her day happier by doing so.
Their services are really good. They do things that other home care companies don't.
February 19, 2021
I am a past client of this provider
They were very helpful and professional to my wife. They explained things slowly to her and talked to her polity.
I like the nice and professional personnel.
February 17, 2021
I am a current client of this provider
They helped me stay in my home.
They are dependable and I have a nice caregiver.
February 11, 2021
I am a current client of this provider
You don't have to tell her everything, she knows what to do in terms of cleaning.
I like the fact that the employee they sent me was excellent. I was able to get the bill paid without having to write a check. They can take it out of my account.
February 04, 2021
I am a current client of this provider
It allows me time to work.
They provide care for my dad.
February 02, 2021
I am a current client of this provider
They listen when I have a question or any kind of problem and they are very attentive.
They have always been very attentive to our needs and we have not had any problem with the caregiver we have now.
January 26, 2021
I am a current client of this provider
We have a lovely lady that is very caring. She checks up on her often even when she doesn't have to.
They were quick to answer my request for help.
January 22, 2021
I am a current client of this provider
They are doing what they need to do and what she wants them to do.
The scheduling needs to be better. A caregiver was not able to come and they ha to switch things up the day of and get us a new caregiver.
January 21, 2021
I am a current client of this provider
We had a problem with one of the ladies and they took care of her.
If we have a problem one of the caregivers take care of it.
January 15, 2021
I am a current client of this provider
They take care of my needs.
They provide good service.
January 12, 2021
I am a past client of this provider
I could not have survived without them. They took care of me.
They could improve on their scheduling.
January 05, 2021
I am a current client of this provider
I would like to count on the same girl/s consistently.
I have had to change caregivers quite often. The girls they have sent have had to bow out after a time or two.
December 18, 2020
I am a current client of this provider
It is pretty important. The caregivers who have cleaned for him have helped the most.
They need to have less turnover and I felt like they haven't met his main need which is cooking his meals.
December 15, 2020
I am a current client of this provider
My mother looks forward to the care every day. When they come it frees me up to do things.
We already have been recommending them. I like that they are there.
December 11, 2020
I am a current client of this provider
The services provided by Right at Home have been a high impact because they're allowing me to live my life the way I should.
I would recommend Right at Home because they conduct business well.
December 03, 2020
I am a current client of this provider
They wash dishes. They wipe things down.
They do a pretty good job. They sweep and mop.
December 03, 2020
I am a current client of this provider
The impact daily is great. They send the same people.
I would recommend them because they send sincere and kind people.
December 03, 2020
I am a current client of this provider
They are doing everything that we require and what we ask of them.
They are consistent.
November 13, 2020
I am a current client of this provider
They have taken a lot of stress off of me. They do a lot of things I can't do.
They seem to be pretty upfront. They provide good care.
November 13, 2020
I am a current client of this provider
Just to be responsive if I have any questions.
They are friendly and the caretaker is nice to talk with. We run errands.
November 13, 2020
I am a current client of this provider
It is nice to have someone there with my dad. It gives myself and my mom some relief.
We are always contacted when the caregiver is not going to show up. they are very attentive to my dad's needs.
November 09, 2020
I am a current client of this provider
They do a lot of the things that I couldn't do.
They could charge less.
November 06, 2020
I am a past client of this provider
They've been available for when I need them.
They find someone whenever I have a procedure and need them to help.
November 04, 2020
I am a current client of this provider
My caregiver will take care all of my chores for me. She is wonderful.
This agency is very helpful.
October 28, 2020
I am a past client of this provider
I may need to call again for more services, it was good. My mother enjoyed their company.
You can always call them if you needed changes.
October 27, 2020
I am a current client of this provider
It helps me a lot. They are here to do some cleaning and maintenance that I need done every week.
They are always on time and they do good work.
October 22, 2020
I am a current client of this provider
They are on time and they do what they are supposed to do. I don't think it could get any better.
I would recommend them. I have a lady come to sit with me three times a week and she is really good.
October 20, 2020
I am a current client of this provider
Everyone has been so courteous. They really help me get by and they drive me around.
I don't have any problem with them being late and I know I can call and cancel if I need to.
October 13, 2020
I am a current client of this provider
The service has been outstanding. The caregivers are confident and professional. The service has made my life a whole lot easier.
The care has been wonderful. The agency has been outstanding and has bent over backwards for us.
October 13, 2020
I am a current client of this provider
They always send me good people who talk to me nicely.
They need to make sure that they call me before they miss sending me somebody.
October 08, 2020
I am a current client of this provider
They were doing excellent. A caretaker had a breakdown and we were in a slump but they fixed it.
If there was a problem they would fix it.
September 28, 2020
I am a current client of this provider
They've listened to her and care about her needs.
The aides care about the patient and go out of their way to help her.
September 28, 2020
I am a current client of this provider
They have kept up our nutrition.
We had a few problems trying to find the right match to get what we needed.
September 22, 2020
I am a current client of this provider
They helped to get him to the doctor.
They need to give me a statement of the credit on my account.
September 15, 2020
I am a current client of this provider
They help take me to my doctors appointments. They will help carry my oxygen.
This agency is helpful and dependable.
September 15, 2020
I am a current client of this provider
I just do not have enough time with them. I need more time with the caregivers, but I am not able to afford them.
My bill keeps fluctuating and I do not know why it keeps going up.
September 04, 2020
I am a current client of this provider
They do my therapy and my exercise.
They meet my needs.
September 04, 2020
I am a current client of this provider
They allow me to have a part-time job, and mom to stay safe while I am gone.
They make a strong effort to provide consistent care, in terms of people. There is also flexibility that is needed when schedules are changed.
August 25, 2020
I am a past client of this provider
It helped me and my niece out quite a bit, because we did not have to worry as much.
I know that in the industry it is a pretty high turnover. I think from the time we started, we had at least three different providers, and we wanted to have consistency. My parents had problems trusting people coming in, and my father went off and fired them, because he feel that he could not trust them.
August 21, 2020
I am a current client of this provider
My major need and concern is cooking.
They can have better communication with the patient.
August 20, 2020
I am a current client of this provider
I can hardly walk and they help me with the things I can't do.
They help and they get me fed.
August 13, 2020
I am a current client of this provider
It makes me feel a lot better and I can work around my house and it makes it look nice again.
They are doing my house cleaning and the person that comes is very flexible and willing to change things.
August 05, 2020
I am a current client of this provider
My wife needed assistance and the caregiver is doing very well in giving the services.
They're prompt. The lady I have coming in right now is excellent, she's on time and dedicated to her job.
July 16, 2020
I am a current client of this provider
They are very positive.
They do anything that needs to be done. They take care of housekeeping.
July 14, 2020
I am a current client of this provider
I was really in need of help. I am old. I have to lift him and take care of the house. My kids told me I needed to do something. The caregiver does all the house work.
My husband is in a wheelchair. I realized the lady had not been trained to transfer him from a chair. I told her what I knew, then they got some training for her.
July 08, 2020
I am a current client of this provider
I like that they always show up on time.
They have some really good people working for them and they have been taking care of me really well.
March 24, 2020
I am a past client of this provider
They took care of my wife so I could go to work.
They were very respectful and did what they were supposed to.
March 10, 2020
I am a current client of this provider
It's more of a companion thing and I don't require a whole lot of housework and stuff.
They are timely and friendly. We have indicated some preferences.
March 10, 2020
I am a current client of this provider
It gives me time to go run errands.
I like the person that they have us with. She is very helpful.
February 20, 2020
I am a current client of this provider
They have helped me the most by taking care of my husband. She takes very good care of him, and it takes the load of hands and gives me time.
I like the level of care, the way he's treated, and the way they communicate with me.
February 14, 2020
I am a past client of this provider
They were very caring and soft spoken. When he asked them for something they really had to listen. I felt very comfortable with all of them.
They were always on time, they got there early, and the did their talk with the phone that was leaving. Everything went very smoothly, and they were very caring.
February 05, 2020
I am a current client of this provider
It frees me up to do other things and my mother can't take care of my dad at all. It helps emotionally too.
They could improve the scheduling.
February 05, 2020
I am a past client of this provider
Wanda was not crazy about the service because she did not like the substitute caregivers that would come in for the permanent caregiver.
The case worker and the main caregivers were wonderful. We got along great with both of them.
January 23, 2020
I am a current client of this provider
He is disabled, so he can't do a whole lot for himself.
I like their friendliness. They are nice people.
January 14, 2020
I am a current client of this provider
They help him with his day to day things.
They are providing great services for him. The providers that come in are really nice and they are able to come in and do the work they need to.
January 14, 2020
I am a current client of this provider
Right at home is always there for me.
I like that they are very friendly, efficient, and provide excellent care.
December 20, 2019
I am a current client of this provider
They could charge less money. They've been helping my husband transfer correctly from the toilet to the scooter and in and out of bed. It's kept him from falling and hurting himself.
I think that the people that we've had are doing a good job.
December 18, 2019
I am a past client of this provider
The person who did our intake was amazing. She really helped us with our needs and explained anything we needed. As Charles' daughter, it gave me great peace of mind to know that I could trust them to call me if anything came up.
Right at Home was easy to work with.
December 11, 2019
I am a current client of this provider
They do day to day life things. They make sure she eats and her place is clean. They make sure she gets to her doctor appointments on time.
They do caregiving for my mom. She is extremely pleased with the level of care she is getting.
November 19, 2019
I am a current client of this provider
They will do whatever I need to be done.
I get really good care.
November 11, 2019
I am a current client of this provider
They take care of my mother, and they let her be independent.
I like most of the caregivers they send us, but I don't love how they don't have enough backup caregivers.
November 11, 2019
I am a current client of this provider
The provider has helped me the most because of their organization. If they have trouble finding someone, we find a solution because they work with me.
I like their consistency.
October 07, 2019
I am a current client of this provider
It's good to not have to worry about coming up with someone.
They were available. They have enough people to cover.
October 07, 2019
I am a past client of this provider
The caregivers always wanted to do what they wanted to do, and I wanted them to work for two hours if they were scheduled to work for two hours.
Someone was always here, and I wasn't able to do what I wanted to do.
September 26, 2019
I am a past client of this provider
I only used them on the weekends, but they were a great help when they were here.
I liked one of the caregivers that they sent.
September 11, 2019
I am a past client of this provider
He had a stroke and was in rehab for a few weeks. My family and I needed to be able to trust the person there, and my dad needed to be able to trust that they could provide care for him. They gave him someone to talk to during the day for companionship. They helped with the transition after a traumatic event.
They were always thorough with explaining things upfront. Our expectations were always met. In the event that something was changing, they did a good job at explaining that. They were receptive to our feedback. We never ran into any frustrating complications.
September 05, 2019
I am a current client of this provider
Everything has been positive for him. We are a first time user of this kind of service, so how positive it is depends, but they have done everything wonderfully for him.
They just help out and do the best they can, and I have had no problems with them.
September 04, 2019
I am a past client of this provider
Some were excellent, and some were average.
One individual didn't show up. I had a doctor's appointment at 10, and he didn't show up until a few minutes prior. They were supposed to get here at 8 or 9. He got here 2 to 3 hours late. We didn't get my loved one properly dressed, and I had to do all the bed changing. He had a lot of excuses about keeping his nieces and nephews and oversleeping. I just let him help me physically, and I let him go home. I told him he was dismissed and that I didn't want him back again.
August 21, 2019
I am a current client of this provider
I need the help that I'm getting because I'm on a walker, and I need supervision on certain things. They're making my life more carefree. They also provide transportation.
They're qualified and courteous, and they do a good job.
August 21, 2019
I am a current client of this provider
I don't know what I'd do without the services.
I think the agency is very good because they give me time for me to get things done.
August 20, 2019
I am a current client of this provider
They make my life easier by knowing that we are safe when they are there for us.
I like that they are dependable on having caregivers showing up.
August 08, 2019
I am a current client of this provider
They are helping him. We don't have to do what they do.
They have been very good. They communicate well when the caregiver can't come.
June 06, 2019
I am a past client of this provider
It would be better if they could have hired someone who didn't mind the smoking. I think they had a policy to hire people that didn't smoke.
I had a issue with my admin person having an attitude with me. I wasn't impressed with the company. The caregivers I liked didn't want to stay around because of the smoking.
Provider Response
Hello Deanna, We sincerely apologize for not meeting your expectations. We strive to match each client with the perfect caregivers and your experience with Right at Home is one we do not take lightly. We will use your response as an opportunity to improve our caregiver to client pairing. Right at Home values client feedback and continues to utilize it to maintain our 91% client satisfaction rating. Again, Right at Home thanks you for taking the time to share your concerns. Through added resources we would love the opportunity to better serve you in the future. Please feel free to contact me anytime – Sincerely, Megan
June 06, 2019
I am a current client of this provider
The person that they sent out is a great selection for me and she is excellent.
So far, it is really good. I like the person that comes to my house. She does an excellent job.
May 29, 2019
I am a past client of this provider
They did something when he needed something.
They were always there on time, and the caregivers were very sweet and nice.
May 08, 2019
I am a current client of this provider
They are very understanding and take their time with her.
I like the people they send out.
May 08, 2019
I am a current client of this provider
She does everything she is supposed to, like mopping, dusting, vacuuming, and making the bed.
She is always on time.
April 03, 2019
I am a current client of this provider
It has allowed my mother to remain independent in the home. The services also help us meet our needs.
The management of the company is very responsive. They are willing to solve issues.
April 01, 2019
I am a current client of this provider
They do a very good job of helping mom basically survive.
For the most part, the ladies taking care of my mom are very good.
March 21, 2019
I am a current client of this provider
They are always very friendly and they go along with what you say.
I would recommend them, they have done everything I needed.
March 05, 2019
I am a past client of this provider
I just needed someone here, they didn't have to do too much for me. They were here to monitor me and then be able to do something in case I was choked.
They seem to care. The management came out and visited us. They are easy to get ahold of and have worked through anything.
March 04, 2019
I am a past client of this provider
They kept the house neat, and they kept us well fed.
They were friendly, nice, polite, clean, helpful, and patient with us.
February 20, 2019
I am a current client of this provider
The best thing has been that they drive her to doctor appointments that are too far for her to drive to.
I would recommend them because overall, my mom has been very pleased and they have provided care.
February 15, 2019
I am a current client of this provider
We've just started not long ago, and two past caregivers were ill. I don't know how they can make my life better.
They are available most of the time.
February 13, 2019
I am a current client of this provider
They help me by taking me to the grocery store and doctor appointments. They also do housework for me, like making the beds.
They are friendly and observant to my needs.
January 18, 2019
I am a current client of this provider
I was unable to provide the care that she needs because of my age and therefore, I needed some outside help.
They are efficient and cordial, especially the manager.
January 08, 2019
I am a past client of this provider
They could have made our lives easier by providing a person who interacted with my wife instead of just sitting there. She was more of a babysitter than a home care person.
They could have sent a more qualified people to come and take care of my wife. She had very little initiative and did very little work. She did not take the ball and run with it.
January 03, 2019
I am a current client of this provider
They can communicate better with me as a paying client. They could take time to see how I feel about the care I am receiving.
December 15, 2018
I am a current client of this provider
The service relieves some pressure about caring for my loved one from me.
The caregiver that comes is friendly and talks my loved one into taking a shower.
December 01, 2018
I am a current client of this provider
It helps, but it's not 100% required.
They do an adequate job. They just send a lady to clean my house twice a week.
November 28, 2018
I am a past client of this provider
It was a lot of help because they did what they needed to do for that day. It was different everyday.
They provided the services that she needed at the time.
November 26, 2018
I am a current client of this provider
They've taken care of my dad and his needs.
The one-on-one experience has been better than expected.
November 08, 2018
I am a past client of this provider
There was someone here with me at night when I was going through my problem. It was a comfort to me to know there was someone in the apartment with me.
I don't know of anything they could have done better. All I can say are good things about them.
October 10, 2018
I am a current client of this provider
They have helped the most by being there when they say there are going to be there. The caregivers take me to doctor's appointments.
The most important thing I would tell a friend is that the agency is dependable.
October 02, 2018
I am a current client of this provider
They have helped the most by relieving the stress of his wife.
I like that they have been very accommodating and provided personal service.
October 02, 2018
I am a past client of this provider
The services helped me get everything I needed done efficiently.
I liked how kind the caregivers were to my father. They went above and beyond what they were supposed to do.
October 01, 2018
I am a current client of this provider
They've really taken a load off my back with their help.
I am happy with the current home health care person. There was some confusion with scheduling, but it was figured out.
September 26, 2018
I am a current client of this provider
They take care of us, but they can give service better on the weekend.
September 20, 2018
I am a current client of this provider
They help by taking care of mom's bathing and trips to doctor's appointments.
They could be more consistent and have caregivers that are the same ones. There is a lot of turnover and they need to pay people more and pay for their mileage. We've have had 4 different people in the last 7 days.
September 05, 2018
I am a current client of this provider
They have been great. They are good company because I live in a small apartment, and I like that.
They are very friendly. Sometimes I don't have anything for them to do and we just sit and visit, go to the grocery store, go out to the cemetery, or do whatever.
September 05, 2018
I am a current client of this provider
I don't know what we would do without Right at Home.
So far, I'm very pleased with everything Right at Home has been able to do for us.
August 13, 2018
I am a current client of this provider
They are very knowledgeable and helpful.
Everyone is very professional.
August 01, 2018
I am a past client of this provider
It was really helpful and I wasn't able to clean back then.
I liked the way they did things.
July 13, 2018
I am a current client of this provider
It has been a huge relief for me and it has been good for my husband. It allows me to get out and volunteer.
It has been really easy to work with them. They are very accommodating and they call to see if we want people to fill in. My husband loves his caregiver so much that he says no.
July 05, 2018
I am a current client of this provider
Their participation is very important. Someone has to always be there.
I understand that is difficult for them to have a nurse on call, but it puts me in a difficult position if they can't get one. It can be devastating for me. They have been getting more consistent coverage lately. I know it can be hard to find qualified nurses.
July 02, 2018
I am a past client of this provider
We just needed someone here.
I would recommend them. I was impressed about the man who came to the house to introduce us. He put in a lot of effort for us.
June 13, 2018
I am a current client of this provider
My caregiver helps me by being on time. She helps my spirits and helps me clean the house.
I don't know them that well.
June 11, 2018
I am a current client of this provider
I get good help five days a week. They help with taking care of my needs and personal care.
They do try to give people what they need and ask for.
June 05, 2018
I am a past client of this provider
It made a big difference in her being able to get dressed and undressed with a broken arm.
I felt like they were priced right, and they were a good service.
May 10, 2018
I am a current client of this provider
They are very observant and friendly and very helpful. They are concerned about my care and keeping me busy and doing things. They're always wanting to know what kind of food I like better.
I like their dining and their activities.
April 27, 2018
I am a past client of this provider
They are available. It was good. Providing the assistance and having someone here with my loved one was helpful. They really didn't do a whole lot.
April 19, 2018
I am a past client of this provider
They were very helpful. I could not have left to work and left mom here without someone checking on her.
April 10, 2018
I am a current client of this provider
I'm happy with the company but on Easter weekend, they didn't giver her the medications she needed in the morning and waited to give it to her until the afternoon. Right at Home has allowed me to not need to come in the morning to give her her medication.
April 10, 2018
I am a past client of this provider
None of the caregivers were on time. I had three people in three visits. It was not quality. They could have done more while they were here.
Provider Response
I apologize for your experience and assure who this is not typical of our agency. We put a lot of resources into trying to ensure that our clients get quality and consistent care. Also, I will tell you that we love learning and improving so we will make the most out of your feedback. I would like opportunity to hear more if you are willing please call 903-253-0778 and ask for Matt.
April 06, 2018
I am a current client of this provider
So happy to have found this service. My experience with the has been great. Reasonable pricing and such nice employees. It is a comfort to have Right at Home available in Tyler.
January 08, 2018
I am a past client of this provider
I did not have a good experience at all. I didn't hear anything from anyone for almost a month and was left hanging. I left a voicemail and they didn't get back to me for days. I don't know who the blame lies with. They were fantastic when they came. Their attitude was great and they were professional.
January 05, 2018
I am a current client of this provider
Right at Home has caregivers that have pleasant personalities and are happy. The caregiver cleans my wounds and is happy to do to the work.
January 05, 2018
I am a current client of this provider
The biggest factor is that they've been professional, on time, and are always there. Since they can be there, I can continue with other activities and my loved one can continue with their activities as well.
January 05, 2018
I am a past client of this provider
Right at Home showed up when we needed them. The services were very necessary and helped the most by doing what they said they would.
January 03, 2018
I am a current client of this provider
We're very happy and comfortable with the caregiver that we've been assigned. It's enabled me to leave Mom with someone I feel safe with, and someone she feels safe with.
December 29, 2017
I am a current client of this provider
Right at Home needs to communicate, be proactive, and care. Right at Home could communicate and be proactive in taking care of what needs to be done.
Provider Response
We would like to take the opportunity to let you know that we sincerely apologize for the lack of communication that you experienced at that time. Right at Home Tyler has taken your feedback and experience as an example for our team to grow in. I know through personally talking to you on the phone that all items have been addressed and we have worked through your feedback. -Matt
December 14, 2017
I am a past client of this provider
Right at Home has caregivers that pay good attention to their clients. Right at Home made my life easier for me; the caregivers that I had met all of my needs.
December 07, 2017
I am a past client of this provider
Right at Home did not have a home health aide or rehab services. The caregivers checked my loved one's blood pressure and her temperature.
December 01, 2017
I am a current client of this provider
I would tell a friend to talk with the Right at Home management because they listen and they are good people. Most of the Right at Home caregivers tend to be more hands-off rather than hands-on. They don't volunteer to do things for the client.
December 01, 2017
I am a past client of this provider
I would recommend Right at Home because I liked how they would work with you to accommodate your needs. The services for my loved one made her life much, much better, and it took a load off of her.
November 27, 2017
I am a current client of this provider
I would recommend Right at Home because the caregiver is good about taking care of me and my little dog. The services help me because I have a hard time walking. The caregiver does everything I ask her to do.
November 22, 2017
I am a past client of this provider
Right at Home is reliable. They were able to find a caregiver and were courteous. Right at Home's services allowed me to relax more because I wasn't the only providing care.
November 17, 2017
I am a current client of this provider
We have had no problem accessing the nurse no matter what time we call. The nurse is warm and never offensive. The services make life better because the nurse keeps things sterile and clean.
November 14, 2017
I am a current client of this provider
I would say that Right at Home is there when they say they are going be. Right at Home comes in and helps my mom some with her needs, and then the caregiver will also help with cleaning.
November 02, 2017
I am a past client of this provider
I would tell my friends that Right at Home does not train their caregivers. Right at Home could have trained their caregivers better.
Provider Response
Hello Bob, I’m sorry for the experience you had with our Caregivers. Training is something we definitely take seriously. Our policy is to have the Case Manager train any Caregiver that enters your home on the designated plan of care. I believe this is something that sets us apart. We will definitely take what you said and evaluate it. Thank you for the opportunity to learn from your feedback!
November 01, 2017
I am a current client of this provider
I would tell a friend that Right at Home is concerned about the care and services they provide. Right at Home has made my life easier because they are very nice and professional, I really enjoy having them.
October 06, 2017
I am a current client of this provider
Right at Home does what they say they will when they say, and they are a reputable agency. I don't see any major influx on my wife's life through the services provided by Right at Home. From what I have heard from her, the caregivers need more one-on-one training.
October 05, 2017
I am a current client of this provider
The caregiver from Right at Home is very friendly, accommodating, and knowledgeable about what she is doing. Right at Home comes to my house to give me IV's so I do not have to take off work to do it.
October 03, 2017
I am a current client of this provider
If someone could afford Right at Home, then I would recommend them. I would tell them that the service is very good, and they come and help me twice a month because it is so expensive. The service provides me with rides to the different places that I need to go.
October 03, 2017
I am a past client of this provider
Right at Home was very punctual. They did pretty much what they were supposed to do. The services of Right at Home helped my husband out a bit, but they did not help me out very much.
October 02, 2017
I am a past client of this provider
Right at Home was very careful, concerned, thorough, and explained exactly what they did. Right at Home took care of my loved one so I could get some rest. They did a very good job, and they gave me free time to do other things that needed to be done.
September 20, 2017
I am a current client of this provider
Right at Home is a step above other places we have tried. They have great communication. Right at Home is very personable and knowledgeable. The caregivers can do all the things we need them to do.
September 20, 2017
I am a current client of this provider
Right at Home does companion care, my son needs transportation and guidance through the day, he needs the companion care. Right at Home has helped my son to better communicate through out the day and he feels more purposeful.
September 20, 2017
I am a past client of this provider
Right at Home served our purposes. I was able to get out once a week without worrying about my husband.
September 19, 2017
I am a past client of this provider
I would tell a friend that Right at Home was very attentive, concerned, and willing to please. Right at Home was willing to do whatever it took to meet our needs. It was a very good experience all the way around with Right at Home.
September 05, 2017
I am a current client of this provider
Right at Home is trying to keep up with my needs. Right at Home has made life easier for me by sending people to help me take care of my loved one so that I can leave the house. They keep me staffed.
September 05, 2017
I am a current client of this provider
Right at Home is doing an excellent job for me. The caregivers are on time and they are like part of the family to me. Right at Home makes my life easier because they keep up on cleaning and I just love my caregiver to death.
September 05, 2017
I am a current client of this provider
Right at Home is a good company to hire because they sent several caregivers out to see if we were a good fit. The services make my life easier because I wasn't able to do things from my wheelchair.
August 24, 2017
I am a past client of this provider
The caregiver from Right at Home was very friendly, nice, and a good helper. They weren't bossy. I was able to get back to being normal because of Right at Home.
August 11, 2017
I am a past client of this provider
I would tell a friend that Right at Home gave us mostly great caregivers. Right at Home helped us the most with letting us sleep at night as they watched the client.
August 09, 2017
I am a current client of this provider
Right at Home's employees and caregivers are top-notch. I don't think that there could be better ones. I have had two caregivers, and they have both been fabulous. I don't know what I will do if for some reason I can't afford the services anymore. I don't know where my life would be going. I wouldn't have any transportation to any medical facilities or anywhere. The services are very valuable to me.
August 04, 2017
I am a current client of this provider
I have been immensely pleased with the caregiver that comes through Right at Home, but I am not always satisfied with the office staff. I don't have to worry about my mother because there is somebody from Right at Home there with her who is responsible.
August 01, 2017
I am a current client of this provider
Right at Home has good care, and they are dependable. Right at Home has given me less worry.
August 01, 2017
I am a current client of this provider
Right at Home provides superb care. Right at Home has made my life easier and I get the care I need. There is absolutely no part of my life it hasn't affected.
July 21, 2017
I am a current client of this provider
I already have recommended others to Right at Home. They are on time, will do whatever I need them to, and will look around for other things to do. The clients are happy because the caregivers will do house cleaning and other things needed.
July 21, 2017
I am a current client of this provider
I'd tell people that Right at Home is really good with communication and they make sure our needs are covered. They also do check up's and if I need something to be changed, they are on it. The daily, everyday nursing help has helped give me a break.
July 14, 2017
I am a current client of this provider
I don't like that I have had three different caregivers in four weeks. It takes time to get things worked out. Right at Home has had trouble finding me a good caregiver.
July 06, 2017
I am a current client of this provider
I would recommend Right at Home because they are caring and compassionate. The most helpful part of the service of Right at Home is that they are dependable.
June 26, 2017
I am a current client of this provider
Right at Home does a pretty good job and they will give you a heads up when they are coming. I am disabled and there are some things that I can't do, and Right at Home does the things I can't do. I can't sweep, mop, or vacuum.
June 22, 2017
I am a current client of this provider
Right at Home is a very good christian-based company and I would recommend them to anyone. The caregivers assist the client with anything that he needs help with.
June 20, 2017
I am a current client of this provider
I would tell a friend that Right at Home is extremely punctual, they provide good support, and are very reliable. Right at Home has made a huge difference, and my mom looks forward to the caregiver coming who has helped her to go from barely walking to being able to walk around the house.
June 14, 2017
I am a current client of this provider
I feel very comfortable with Right at Home, they are easy to get along with. I don't have to worry so much anymore because there is always someone from Right at Home here to help me.
June 01, 2017
I am a current client of this provider
Right at Home is very expensive, so I would hesitate to recommend them. I'm not too thrilled with the services right now, but I think the caregivers are trying to do the best they can.
June 01, 2017
I am a current client of this provider
Right at Home really cares about the people they work with and I trust them. Right at Home makes a huge difference in my life with the help they give me. It has done this because I don't have to worry about the client because he will be well taken care of. It takes the load off of me.
May 23, 2017
I am a past client of this provider
Right at Home was very attentive in a timely manner and they do a very good job at matching clients to caregivers. Right at Home provided care so I could take care of matters outside the home.
May 03, 2017
I am a current client of this provider
Right at Home has helped us out a lot. There have been a lot of changes and I don't know which caregivers are coming sometimes, but it's all worked out, alright. The care in the home that Right at Home provides through it's caregivers has been very helpful. The caregivers take care of the housework that we cannot do.
May 01, 2017
I am a past client of this provider
Right at Home was very flexible with me because I had to rearrange the scheduled times due to appointments and other situations coming up. They were easy to work with. The services enabled me to leave the house for a little while to get some hours done with peace of mind because there was a trained professional with him.
April 18, 2017
I am a past client of this provider
The caregiver was really good with Bobby. I'm holding back because of the misunderstandings I've had with Right at Home. I need Right at Home to help Bobby so that I don't feel that burden on my back. The caregiver was really good with Bobby and tried really hard.
April 18, 2017
I am a past client of this provider
I would recommend someone to Right at Home if they were wanting home care services and not medical care because I don't know what they do for medical care. We sat down with Right at Home at the beginning to set up the expectations and they provided all that we needed. The services didn't impact my life very much because they didn't do anything to change it.
April 13, 2017
I am a past client of this provider
Right at Home was not very well organized. The management, specifically the middle management, was the problem. The services were very confusing for the client and having strangers in the home was very scary to her.
Provider Response
Hello Dorothy, I apologize for the confusion with our services. I know having a Caregiver in the home takes a little bit to get used to. Case Managers and Social Workers devote a lot of energy and time to make this sometimes very hard transition easier. It seems we were not able to achieve that this time but please know that we strive for that every time and that your feedback was reviewed to better our team.
April 04, 2017
I am a current client of this provider
I never know what type of caregiver I'll get if I'm not using the same one all the time. Right at Home has made our lives easier beucae we trust them to do things for my family member that I'm not able to do.
March 28, 2017
I am a current client of this provider
Right at Home has always been loving, caring and respectful of my Dad and his needs. With his condition declining the nurse, the care manager and caregivers have been flexible and understanding.
March 22, 2017
I am a current client of this provider
We are satisfied with the services that Right at Home is providing. Right at Home helps us quite a bit
March 20, 2017
I am a current client of this provider
Right at Home is friendly, competent, and has good communication. Right at Home has allowed Joe to stay in home.
March 14, 2017
I am a current client of this provider
Right at Home impresses me with their dependability. Right at Home has helped ease my worry.
March 10, 2017
I am a current client of this provider
I would tell someone that the services are a nice thing to have and I am pleased with Right at Home. The service as a whole from Right at Home is good for me.
February 17, 2017
I am a past client of this provider
I had nothing but a nightmarish experience with Right at Home. I had them for a couple days, and the client died while Right at Home was here. There was only one girl that I liked. Everything was good until they snatched her away. The new caregivers would sit on the couch. They sent me a 62 year-old caregiver that could barely do anything. She would not touch him. Someone from the office called to see how everything was going and heard everything that happened with the 62 year-old caregiver while on the phone with me, so he got the good caregiver back for me. The impact of the services was devastating. My husband was dying, and I can't see. I hired someone to help me take care of him, but it was horrible, except for the days that the good caregiver was here.
Provider Response
Hello Mrs. Frost, I’m deeply sorry for you not having a good experience with a Caregiver. We put a lot into matching each Caregiver to each client and coordinating a schedule that will work for both the Client and Caregiver. I know your favorite Caregiver was not able to work the full week. We aim to have the right Caregiver out there every time. Thank you for your feedback!
February 10, 2017
I am a current client of this provider
I would tell people that Right at Home's administration is atrocious, does not send invoices on time, and makes it so I do not get paid by the insurance on time. The most helpful thing is help with bathing and talking around.
January 23, 2017
I am a current client of this provider
I would tell others that Right at Home is a complimentary company. Having the service has made my life easier by having somebody to take care of me and respond when I need something.
January 23, 2017
I am a current client of this provider
I would tell others that Right at Home has easy people to work with. They know what they're doing. I really enjoy the caregivers being out here.
November 01, 2016
I am a past client of this provider
Right at Home has been such a life saver for my father. Every caregiver has been professional and very caring. R Williams
December 28, 2015
I am a current client of this provider
We have Right At Home for in-home help for my father that is working out well. Their services are very good. Right now, the worker is helping with the housekeeping. The young lady is very nice, and we are very appreciative of her help.
December 18, 2015
I am a current client of this provider
Benee gives beyond any expectations. She comes everyday with a smile and willingness to help any way possible. She treats everyone with upmost respect and has become invaluable to myself and my wife. There is not enough that can be said to praise the hard worker she is.
December 18, 2015
I am a current client of this provider
This organization has sent my husband and I helped quality of help. They have done everything we asked, run errands and drives us to appt. Excellent help!
December 16, 2015
I am a current client of this provider
Susie is my caregiver for four days a week. She is a hardworker and is always on time and assists me in many ways. I am better because of her help and willingness to please me. She and I have become friends.
September 30, 2015
I am a current client of this provider
We couldn't be happier and I would highly recommend Right at Home for anyone!
September 30, 2015
I am a current client of this provider
Your service is just the best. I will never call anyone else, other than Right at Home.
March 18, 2013
I am a past client of this provider
Right at Home was very good and they were flexible. But they could improve on their cost.
August 14, 2012
I visited this facility
We found the right care for my mother and it's Right At Home. We have someone who's taking care of my mother now. Her current caregiver has been doing really great! Very good and we're happy with it. My mother is actually comfortable with her caregiver. They are very nurturing and attentive. They've been professional and doing what they're supposed to do. It's a good match for my mother that we found her right caregiver. I will surely recommend Right at Home to others.
July 27, 2011
I am a past client of this provider
I used this service for at home care for my parents. Their representative took all of our LTC information and had us complete a HIPPA form so they could initiate our LTC coverage. She told us Right At Home could help with completing claim forms, but we would have to pay for the services then request reimbursement. When I requested reimbursement from our LTC company I was told that Right At Home did not initiate a claim on our behalf - we almost lost benefits.
The caregiver requested that my parents hire her directly so she could make more money (my parents said no).
Provider Response
Thank you for your feedback. We sincerely apologize for not meeting your expectations. Your experience with Right at Home is one we do not take lightly and we will use your response as an opportunity to improve upon our training and coaching. Again, Right at Home thanks you for taking the time to share with us your concerns.
About Right at Home Northeast Texas
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
Skilled Nursing Services Offered
- Visits from licensed nurses to manage your illness at your residence and prevent rehospitalization
- Education about illnesses, how they affect activities of daily living and support and/or community resource referrals to promote optimal functioning
- Education about medications, their actions, dosages, and side effects along with set up and management to prevent overdosing or underdosing which are often reasons for repetitive emergency room visits
- Medication administration such as subcutaneous or intramuscular injections or eye drops which are often difficult to teach due to lack of dexterity or loss of memory
- Insulin injections and insulin pump management to promote optimum diabetic health
- Wound care for chronic wounds or post-operative care along with suture or staple removal
- Dressing changes for surgical sites or infusion access sites such as Portacaths, PICC lines, Groshongs or peripheral IVs
- IV infusion for chronic, recurrent illnesses or acute infections
- Catheter care for indwelling catheters or suprapubic catheters
- Ostomy/Colostomy care and bowel programs
- PEG or feeding tube care and management including residual checks to prevent aspiration
- Skilled hospice support for continuous care to maintain comfort in the home and support family the family through the grieving and dying process
