BrightStar Care North Houston / The Woodlands

They help me when I need to run errands. I would like for them to improve by showing up on time.

They're there to assist me. I don't have to do a lot of things myself. They're reliable. They're on time.

My loved one needed diapers, and they were able to take care of everything. Everything was good, and they would provide me everything that I needed.

It is usually pretty good. They could make sure they staff enough nurses. I like the nurses.

We've had the same caregiver this whole time, which has been easy because I don't have to worry about training someone new. They are able to get to know the family. I am able to leave when I need to, and I don't have to worry about anything. It is always pretty simple, depending on how much care you need. It has been easy to schedule, and they found someone quickly that matched our needs. It has been an easy transition with them.

They are just very nice, they are very helpful, and they are doing a great job. They are just easy to work with, they are punctual, and they are taking good care of my mom.

It's very important with general housekeeping, cooking, and sometimes errand running. My mobility is limited at times, so it's nice to have someone here that can help me get from one room to another. It's excellent. I think they have very good employees. I am very pleased, and they do good work.

We only had them for a little while, so they didn't have too much of an impact. They helped us keep my husband stable.

The nurses sometimes would wait for the other nurses at the hospital to do the job instead of them. I liked that they were easy to work with.

We were pleased with the service. We used two overnight sitters for my husband recovering from open heart surgery so that I could get a full night's sleep. They were merely sitters with no professional skills but served our need for attention through the night if needed. The sitters arrived on time and both were pleasant. The agency met our basic needs with good response.

They've been willing to get here no matter what. They come and take care of business and take care me. They're really good. They're willing to come at no cost.

The caregivers did exactly what we asked and needed of them. I felt like this agency responded quickly when I first called them and they sent us someone.

They are here and they give me a peace of mind. They are convenient and helpful.

The company where I am employed has been working with BS Care for many years. A few months ago, I was assigned a file with BS Care Houston/The Woodlands. I have to say I am very pleased with their services. They have provided excellent care to our patients. Also; on a timely manner provide reports and concerns, answer all our questions and go above and beyond the expected care and service with professionalism. Great staff. Thank you BS Woodlands.

They provide a nurse to put a needle in me. They send qualified people to do the required work. The nurse that I have is great.

The service provided has been very well and I am well pleased. If/when an issue arises they handle it very quickly. One caregiver in particular that I like and have had on and off since I started care is Elizabeth, she's very willing and helpful. Adella is also another good one. The agency has been extremely quick to get me the care that is needed.

They could be more cost-effective. They did a good job at taking care of my mom. They were very organized.

The first four weeks were good, and they actually had people show up. Now, they are not showing up when they are supposed to. They need to communicate better and stop lying to me. They need to be honest about when caregivers are going to show up.

They help me get through the day with all of the things that we are doing and all the things that we have to do. All of the ones that I have met have been really nice, attentive, and courteous. I like their attitude. They seem to be very efficient and willing to do anything that would help out besides just taking care of the person that they are in charge of.

They help with travelling and home care. I like the schedule flexibility and the home care personnel that we have seen.

She was in hospice and they help keep her comfortable. The nurses were great, but we had an issue with staffing to care for my mother. They called one afternoon and said the person that was supposed to come didn't come and they didn't do anything about it.

The impact was very positive. They helped out when I needed help as the caregiver. They were very flexible and responsive, and efficient to fit our needs. Everybody seemed to work together as a team, and they even worked with the other company.

Having them here with me for companionship is helpful. They are emotional, spiritual, and professional. They have provided me with emotional support when I wasn't feeling well.

I like their quality, and it is a pleasant experience when dealing with the personnel.

I can't do all the things because I have a broken ankle. She helps me out in the shower. I have the greatest caregiver who helps me. I have no worries.

They help me to get my husband to his doctor's appointments because I can't handle the wheelchair. It would be a bad situation without them. I have gotten very good aides that have come out and helped us. They are exceptional in that they are empathetic and very concerned. They are ready to do anything they can think of, and they offer to help. They don't leave until they are sure they have done everything they can.

The caregiver they sent to us was extremely helpful and did everything I asked her to do. We do not use them all the time, but when they do come they help my mother do her exercises and with baths.

They were very prompt in returning any calls or giving me any information. They provided their personnel at the time they said they would. When I need someone, I will call them. Some days it was meaningful and other days it was not because he was only half conscious or slept most of the time they were here. We felt their knowledge and experience was something we wanted to have on hand so if the situation changed they were much better to handle it then we would be. We felt it was important to have them on hand.

They are very professional. They're very attentive and they really take the patient into consideration. I don't know if I would have made it through any of this without BrightStar Care. They're wonderful.

When I ask for the same caregiver every time I get her. They help me to shower, help me to get dressed, and do my laundry.

They appear to care. The caregiver I have now appears to care. They've made it much easier because I was down to one shower a week, now I have three. It's made a huge difference.

Turnover by staff is absolutely terrible. My grandmother went through so many caregivers I lost track of how many she had. Worse than that though was the fact that items in the house started to go missing. She has never had anything stolen before and the only change was the bright star employees being in the house. Items that went missing: a $1300 neckless, $300 cash, phone chargers, williams sonoma kitchen towels that were a gift from me, her steak knives, and a few other household items. Ownership did not care and defended the workers saying it couldn't be proven and they made no effort to reimburse for the losses even though they are insured against this happening. I wouldn't refer them to my worst enemy.

They did an exceptional job for me. They took care of everything that needed to be taken care of while I was recovering.

I felt very confident with BrightStar Care. I think the caregivers were very competent and prepared. It's nice to have caregivers who are very nice to me, and I didn't even have any problems with them.

BrightStar Care at least calls and follows up and makes people available. BrightStar Care has helped me twice a week by giving me a caregiver to come by and take care of my mother.

I would tell a friend that BrightStar Care has been reliable and responsive. BrightStar Care has made life easier by sending caregivers who ask me what they can do for me and that they help me to carry in my groceries for me.

BrightStar Care has pretty good people for the most part, but I have had a problem with the staffing on a few days. My mother is not very happy with BrightStar Care sending different caregivers all the time, and a few have not been to her liking. For me however, it is great because I can go to work!

I would tell a friend that BrightStar Care was always here, and I didn't have to worry about someone not showing up. BrightStar Care made life easier because I couldn't lift my husband and they were able to transfer him and bathe him.

I would tell others that BrightStar Care has very capable CNA's. The service provides me with the knowledge that someone is taking care of my loved one.

BrightStar Care is very professional. The services make my life a lot easier. They help him with getting up and out of bed, bathing and dressing, and getting him out of the house. They help with a myriad of things.