BrightStar Care Sugar Land / Katy Sugar Land, TX
101 Southwestern Blvd, Sugar Land, TX 77478
4.5
(73 reviews)
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Provider Comparison
Reviews of BrightStar Care Sugar Land / Katy in Sugar Land, Texas
Kim A_10
5
|
August 19, 2024
It was very nice to have qualified coverage when needed. I would tell a friend that they are very committed to coverage.
Richard_3
4
|
August 7, 2024
The caregivers are what makes it positive. They could take responsibility when someone doesn't show up.
Michael J_13
4
|
May 16, 2024
Time management has gotten a lot better. That was one thing I had an issue with, and I had to wait longer than I had planned on, and I needed to get to work. That's improved in the last couple of weeks. I like the flexibility of the agency.
Susan V_13
3
|
April 22, 2024
They never helped me clean up my house. When selecting a caregiver, we know who it is and less sedation.
Marcie H
5
|
April 4, 2024
The client needed the help, and they supplied it, so it was good. The caregivers helped the most by just being there. She needed someone there all the time, and we felt comfortable leaving her with them. I liked how fast they put everything into place. The people that came to the house were excellent.
Ricky C_3
5
|
February 26, 2024
They are there so I don't have to be. I know everyone there.
Anonymous_1704479692
5
|
January 5, 2024
The provider helped the most by being there when I needed it. I like that the agency has good communication.
Susan P_33
5
|
December 11, 2023
They spent time with me and were willing to do anything I asked them. I liked that they were all very nice.
Stephanie S_19
5
|
December 5, 2023
I like that they get to know you first and we clicked instantly. I like that we are still using them for my aunt with the same caregiver.
Anandi S
4
|
November 15, 2023
They could have made our lives easier by following up once the care provider came over. There was no follow up once the care provider came out. From the initial set up, the response was great.
Catherine L_10
5
|
November 7, 2023
The nurse I have is understanding of my needs and is flexible. I like the agency because the nurses are well-trained, and the schedule is flexible.
David _27
5
|
September 8, 2023
They allow me to be at ease because I know my Mom is in good care. The transparency they provide is good.
Faye _1
4
|
August 21, 2023
It gives me time to take care of my kids because I have someone here with my mother. I wish that I could less people.
Debra J_2
5
|
July 21, 2023
Whenever he has a bad day they show him extra TLC, they don't stop trying, and they don't allow him to just stay upset. I would recommend them because they're caring, they help a lot, and they interact well with Larry.
Craig S_6
5
|
May 12, 2023
They helped me after I had surgery. Whoever trained the employees how to train, to be respectful, and have a good work ethic.
Monica H_3
5
|
May 12, 2023
They always have a good amount of caregivers to work with. I like that they're quick to respond to any of my concerns.
Maryadelle M
5
|
April 7, 2023
They meet with my husband and take care of him, so it leaves me to do a few things ad they do a few things around the house that is difficult for me to do. I like the communication, it is very good, and they respond to any changes they have.
Dan C_9
5
|
March 24, 2023
They helped her with mobility and social skills. They are responsive and fair priced. It was courteous.
Marianne H_2
5
|
March 10, 2023
I don't know what we would have done without them. We needed someone to just sit with him, he would get lost in the house sometimes. The people were very professional.
Andrea S_16
5
|
January 6, 2023
They help with anything that is necessary in her life like household chores, walking around, getting to the bathroom, and showering safely alongside other things. I like the caregivers who did a great job and the responsive administration so I'd certainly recommend the services.
Harry A
5
|
December 20, 2022
They are my back-up care provider. I like knowing I can call them if my primary caregiver can't come. They are very accessible and helpful.
Gayla B
5
|
November 17, 2022
I could not have done this without BrightStar. It was a huge relief to know someone was there in the night. I liked that they were quick to respond.
Joy C_4
5
|
October 13, 2022
They were there to be with him so I could feel free to go out and do things. I liked that they were very responsive.
Margaret A_17
5
|
September 8, 2022
They have taken care of my husband and kept my safe. I like that they have been really professional and have great services.
Chioma
4
|
August 16, 2022
The agency provided me with a good quality caregiver. I like this agency because of the way they handle their patients.
Anonymous_6392
5
|
August 4, 2022
When ever I voice a concern they normally respond that same day. I like their promptness.
Maria G_3
5
|
July 19, 2022
They always listen to me and what I tell them I need. They are looking to help me. They always communicate with me well.
Marianne H_3
5
|
June 16, 2022
They have helped with different things like cleaning. I like the people that have been sent out to help. Everybody has been great.
Jacqueline M_6
5
|
April 22, 2022
They have made my experience positive through their responsiveness. One thing I would tell a friend is that the caregivers are awesome.
Cindy G_9
5
|
February 3, 2022
They answer all my phone calls and they fill the shifts we need. Their depth of employees is great because it fills the coverage when emergencies come up.
Lisa A_14
5
|
January 10, 2022
They provide dependable care. They were nice when they came out to meet us.
John B_52
5
|
December 14, 2021
They have consistent caregivers and good communication. They are responsive.
Michet S
5
|
November 11, 2021
They were there and very helpful. I wasn't able to do anything without them. They were approachable and understanding of my situation and a pleasure to work with.
Jim S_28
5
|
October 8, 2021
I like that they feed her. I like that they are confident and friendly. I do not know what I would do without them.
Christiana A
5
|
October 5, 2021
My caregiver is wonderful. She helps me with my ADL including my laundry and making lunch. The caregivers always reached out as well as the management.
Debbie S_17
5
|
September 16, 2021
It relieves me from some of the stuff, like bathing him. She connected well with my husband.
Anonymous_4868
3
|
June 19, 2021
I would like them to do more around the house like getting rid of old food that is rotting in the refrigerator. I would like them to let us know what is happening with our parents so we can assess and handle issues that are coming up.
Donna J_9
4
|
May 20, 2021
Some of the caregivers could have been more proactive. I felt like I had to do a lot of the things. The scheduler was helpful and efficient. They also had a nurse that was very helpful when she came out.
Joshua C_1
5
|
April 22, 2021
They do anything possible. So far the nurses have provided the best service. They provide quality service to the client.
Nysha W
5
|
March 25, 2021
It helps her to be a little more independent, we might not need the services a lot longer. They are resourceful and they care about what our needs are. They are knowledgeable.
Eric S_7
5
|
February 18, 2021
I used to be very sick and having this now is a life changer, it's helped me to function in society. I think the quality of the nurses and the organization and administration is great. They respond very well.
Kitty G
3
|
February 5, 2021
She has a poor attitude about the care, and she is impossible to work with. I like that they care. They try their best.
Kerry C_3
5
|
January 22, 2021
With the Covid being so hard on the elderly, they take extra precautions to make sure my mom stays safe. I like them because of the quality of the care they have for my mom. I just like the quality of their care.
Jackie B_9
5
|
December 9, 2020
They help make my life easier because they make sure my father is being taken care of. I know the owners and believe they are doing things right.
Mrs.
1
|
November 12, 2020
It hurts me that they didn't care for him when I was paying them to provide care. It wasn't a hard job. They just had to help him move and get to the bathroom. They sent people out who didn't want to night work. It's hard to watch the one you love die.
Anonymous_4172
3
|
October 27, 2020
The only reference I have to the company is Rose and she is a wonder. They could hire more people like her! The company doesn't have a huge impact on my life. If every caregiver is like Rose I would recommend the company every time.
Lisa S_16
5
|
September 14, 2020
My mom did not want help there, but anytime the people were there they tried to go above and beyond for my mom even when my mom did not want it. They worked very, very well with us as far as our needs, our hourly needs, getting people in, and that kind of things.
Nancy _9
4
|
July 24, 2020
For my mother's care, she could've used more services like emptying colostomy bags and changing catheter bags. I just referred a friend to them today.
Chris _2
4
|
May 14, 2020
Having someone there to make sure he doesn't fall makes it easier. It is easy to schedule and the staff is very helpful.
Christopher H_1
5
|
April 10, 2020
They talk to me and make me feel like I am their friend. They make me feel comfortable.
Katie C_2
5
|
March 20, 2020
She needed help and the aide was wonderful. She did her job effectively. It was great care. It was so smooth and seamless.
Anonymous_1457
4
|
February 19, 2020
It helped me tremendously. Knowing that they were hear to prepare meals and keep her company allowed me to go do other things. It freed up my life immensely. Some of the people were more highly qualified than others. I am sure it is difficult to get highly qualified people. One of the caregivers was training to be a nurse and her schooling was interfering so we couldn't keep her.
Elizabeth A_9
5
|
January 21, 2020
We had to move her to assisted living and she was going to be miserable if we didn't have a caregiver coming. That is very important to her. She likes the company and the help. The quality of care has been really good.
Katherine _1
4
|
December 14, 2019
It is still new. We're working on inspiring my mom to get out more. Some of their calling staff has a disconnect. Not the staff that comes to the home, but just the receptionists.
Bill S_17
4
|
November 19, 2019
It has been extremely positive. We got lucky with Susan. We love the person we have now, but in the past they have not turned out well.
Michelle H_7
4
|
November 12, 2019
I wanted regular people in my home, and it took a while because they were hiring new people for us. The communication could be better. More consistency with the schedule would be nice. I wanted three days with the same people. They found more consistency after I said I was going to find someone else. I don't want to blame them because they are good company, but it was just hard to work out in the beginning, and I was a little impatient. They also didn't want to pay overtime so I couldn't get them when I wanted them at certain times. They aren't always doing what they are supposed to be doing. They are supposed to give her a sponge bath everyday, but they don't do that all the time. The company needs to be a bit more strict in regards of what the caregivers have to do.
Anonymous_2633
5
|
October 21, 2019
They are transparent. They are very professional.
Anonymous_1701
5
|
September 10, 2019
They are always on time and stick to the duties that we expect of them. Anytime I need them for an emergency, they will send someone right away.
Sherrill P
1
|
September 10, 2019
They should interact with my mother-in-law and communicate with us. They need to have better contact with the consumer who has hired them. They need to employ people who have skills. They should employ someone who cares enough to get away from the TV. They should interact with the client and get the client up from sitting for 8 to 10 hours.
Keli W
5
|
August 22, 2019
They got her where she needed to go. They are very responsive.
Bertha G_1
5
|
July 16, 2019
The first ten days I was kind of out of it and them being there was very reassuring because they were so nice. They are very prompt and the people they assigned to my case were so nice, so helpful, so respectful, and so knowledgeable about what they do to for me.
Edward B_5
5
|
July 12, 2019
I don't have to worry about anything about my infusions. My nurse is a fine representation of what BrightStar should be like.
Maria Q
4
|
April 10, 2019
They have to be their friends and talk to her. She has a kind of depression, so she needs somebody to speak to her and not just be a robot. I like that they work with us and they have nice people. We had one bad experience one time, but most of the time they are good.
Sarah G
5
|
March 9, 2019
I only see her once a month, so it doesn't affect me daily, but it helps me monthly. I really enjoy my nurse and that makes it great for me!
Nancy R
4
|
January 15, 2019
I am not using them very much because I drive myself. Their caregivers could be better at driving.
Daniel S_2
5
|
November 8, 2018
They keep things in order. I don't have to call and chase them down to let them know about things. I used to have to try for weeks with other companies to get stuff done. They are dependable, and they have excellent customer service.
Suzzanne O
5
|
July 13, 2018
I cannot give myself shots and that is what she does for me. I just love my nurse.
Martha M_7
5
|
May 15, 2018
They are there to take me to the doctor or the hospital when I need it. They are always helpful for me, they get in and out of the car and house, get me to the doctor, and are always very courteous.
Alison F
5
|
April 12, 2018
They are prompt, courteous, professional, and friendly. They are accommodating. They've helped me get to a variety of appointments in my life.
Paula W
5
|
March 8, 2018
I liked how they did a check-up on my loved one every three months. The nurse would come out and check my loved one's needs. It was freeing me up in the home so I could go out and do things I needed to do.
Lavette S
5
|
March 8, 2018
I think that all of the staff members that have come have been very professional. I also like that they have a nurse come out quarterly to check on my loved one. Having them gives me a break for a few hours every night.
Ariyo, E
5
|
December 7, 2017
I would recommend BrightStar Care because the caregiver is excellent. She is very caring, efficient, and timely. Having the services from BrightStar Care has been very helpful. I have seen an improvement in my loved one's health since using BrightStar Care.
Donna W_5
5
|
October 23, 2017
BrightStar Care has great caregivers, and other employees. BrightStar Care was able to care for my mother when I could not.
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About BrightStar Care Sugar Land / Katy in Sugar Land, Texas
BrightStar Care Sugar Land / Katy is a Senior Care provider in Sugar Land, Texas that offers residents Home Care services. Contact BrightStar Care Sugar Land / Katy for more details on services and rates.
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