BrightStar Care Sugar Land / Katy

My mom did not want help there, but anytime the people were there they tried to go above and beyond for my mom even when my mom did not want it. They worked very, very well with us as far as our needs, our hourly needs, getting people in, and that kind of things.

For my mother's care, she could've used more services like emptying colostomy bags and changing catheter bags. I just referred a friend to them today.

Having someone there to make sure he doesn't fall makes it easier. It is easy to schedule and the staff is very helpful.

They talk to me and make me feel like I am their friend. They make me feel comfortable.

She needed help and the aide was wonderful. She did her job effectively. It was great care. It was so smooth and seamless.

It helped me tremendously. Knowing that they were hear to prepare meals and keep her company allowed me to go do other things. It freed up my life immensely. Some of the people were more highly qualified than others. I am sure it is difficult to get highly qualified people. One of the caregivers was training to be a nurse and her schooling was interfering so we couldn't keep her.

We had to move her to assisted living and she was going to be miserable if we didn't have a caregiver coming. That is very important to her. She likes the company and the help. The quality of care has been really good.

It is still new. We're working on inspiring my mom to get out more. Some of their calling staff has a disconnect. Not the staff that comes to the home, but just the receptionists.

It has been extremely positive. We got lucky with Susan. We love the person we have now, but in the past they have not turned out well.

I wanted regular people in my home, and it took a while because they were hiring new people for us. The communication could be better. More consistency with the schedule would be nice. I wanted three days with the same people. They found more consistency after I said I was going to find someone else. I don't want to blame them because they are good company, but it was just hard to work out in the beginning, and I was a little impatient. They also didn't want to pay overtime so I couldn't get them when I wanted them at certain times. They aren't always doing what they are supposed to be doing. They are supposed to give her a sponge bath everyday, but they don't do that all the time. The company needs to be a bit more strict in regards of what the caregivers have to do.

They are transparent. They are very professional.

They are always on time and stick to the duties that we expect of them. Anytime I need them for an emergency, they will send someone right away.

They should interact with my mother-in-law and communicate with us. They need to have better contact with the consumer who has hired them. They need to employ people who have skills. They should employ someone who cares enough to get away from the TV. They should interact with the client and get the client up from sitting for 8 to 10 hours.

They got her where she needed to go. They are very responsive.

The first ten days I was kind of out of it and them being there was very reassuring because they were so nice. They are very prompt and the people they assigned to my case were so nice, so helpful, so respectful, and so knowledgeable about what they do to for me.

I don't have to worry about anything about my infusions. My nurse is a fine representation of what BrightStar should be like.

They have to be their friends and talk to her. She has a kind of depression, so she needs somebody to speak to her and not just be a robot. I like that they work with us and they have nice people. We had one bad experience one time, but most of the time they are good.

I only see her once a month, so it doesn't affect me daily, but it helps me monthly. I really enjoy my nurse and that makes it great for me!

I am not using them very much because I drive myself. Their caregivers could be better at driving.

They keep things in order. I don't have to call and chase them down to let them know about things. I used to have to try for weeks with other companies to get stuff done. They are dependable, and they have excellent customer service.

I cannot give myself shots and that is what she does for me. I just love my nurse.

They are there to take me to the doctor or the hospital when I need it. They are always helpful for me, they get in and out of the car and house, get me to the doctor, and are always very courteous.

They always contact me if I have any questions about who is coming. They have registered nurses that are just wonderful as well. The care is good, but it has no impact on his life. My husband isn't quite himself and the care takes a load off of me.

They are prompt, courteous, professional, and friendly. They are accommodating. They've helped me get to a variety of appointments in my life.

I liked how they did a check-up on my loved one every three months. The nurse would come out and check my loved one's needs. It was freeing me up in the home so I could go out and do things I needed to do.

I think that all of the staff members that have come have been very professional. I also like that they have a nurse come out quarterly to check on my loved one. Having them gives me a break for a few hours every night.

I would recommend BrightStar Care because the caregiver is excellent. She is very caring, efficient, and timely. Having the services from BrightStar Care has been very helpful. I have seen an improvement in my loved one's health since using BrightStar Care.

BrightStar Care has great caregivers, and other employees. BrightStar Care was able to care for my mother when I could not.