I regret we went with Kindred Hospice Nashville for my husband with ALZ. We were assigned a nurse, GiGi, that was totally irresponsible. While family & other staff brought to her attention many signs that he was transitioning, with only hours to live, she would not accept it. Within 60 hours of his death, she was ordering lots of meds saying he was just ‘ill’ when he needed to be on morphine for pain. She should be working ONLY with the living not the dying. She never understood her role! Within hours of his death, I requested a new nurse (Sam) to offer support/guidance & comfort to my husband. Sam was the best. I regret I didn’t ask for another nurse sooner.
Provider Response
Hello. Thank you for sharing your experience. Please know we take your concerns extremely seriously. I've passed along your review to our facility administration for follow up and would like the opportunity to discuss your concerns directly. Our goal is to respond to you within 48 hours. For your privacy and in order to address your concern in a timely manner, please send your contact information to us. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous compliance hotline to report your concerns. Thank you, Eric B, Director, Kindred at Home
