Right at Home Murfreesboro, TN

Offers Home Care

48 Reviews
Call (615) 492-9308
Right at Home Murfreesboro, TN (615) 492-9308
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Reviews of Right at Home Murfreesboro, TN

48 Reviews Write a review

Home Care Reviews for Right at Home Murfreesboro, TN

January 07, 2022

By Sandy S_24

I am a current client of this provider

I would like them to make sure caregivers have transportation. They do not let us know if caregivers will not be here.

Provider Response

As the owner and founder of Company-Name I take full responsibility for any less-than exceptional experience and apologize for any lack of satisfaction with our services. Having screened over 100,000 applicants in nearly 20 years, I take great pride in the fact that Company- Name weeds out 97-98% of all applicants and hand-selects the top 2-3% of all caregivers. Any Client experience that is less than a “10 out of 10” or less-than-professional care staff is taken very seriously. Company-Name exclusively hires Care Assistants that have at least one year of verifiable caregiving experience or certification such as CNA, HHA, PCA, etc. Additionally, we employ industry-exceeding training for all Care Assistants with monthly training. Someone’s lack of professionalism is neither acceptable nor should it be tolerated. I thank you for your honesty and giving me the opportunity to speak with all management staff to guarantee this won’t be repeated going forward. Thank you again for bringing this to my attention

December 22, 2021

By Polly

I am a past client of this provider

I use Right at Home from time to time. I used them a lot over a period of years. They've come through. I really liked the guy in charge. He's very good. My requests are usually kind of last minute for a day only and for a specific reason. He will say, "Let me see if I can find somebody." He usually is able to find somebody, but not every time. I did have a girl coming once or twice a week for months, so things worked out nicely. Each caregiver I had was very understanding. He tried one new girl for me, and it just didn't work out. I think it wouldn't have worked out with anybody else either. I had one girl with two children, and I love children. She brought them over, and we had things they could do and help. Also I gave them Lincoln logs, and they really loved them. They took them to school and everybody got to build a house. I love her kids. They do the cleaning, the sweeping, the mopping, and the bathrooms. We didn't do that much in the kitchen. The caregiver had to get up on the ladder and hang a lamp from the ceiling because I needed something by my recliner to be able to read. We put a remote on it, and it works like a charm. That's not something everybody can do. She could hang pictures. She and the little girls had never used an electric drill, and we had to tighten the screws on the legs of my dining table. Her and the girls learned how and used that drill several other times later. We just had a good time. I have a very flexible schedule, so it's easy for me almost to meet their needs as it is for them to meet mine. Sometimes it's the other way around, but the guy in charge has always gone out of his way to try to meet whatever I needed. Even though I didn't ask them for more personal care, there were times when I sort of needed it. I didn't want to ask. I certainly was not dissatisfied.

November 04, 2021

By Paula R_7

I am a current client of this provider

It helps me a lot to be able to get out when they are here. They answer the phone when you call them.

October 05, 2021

By Polly L_1

I am a past client of this provider

She did a beautiful job but if there was things I could not do myself, she would help. I could not afford to have my caregiver on a regular basis but they would send someone out when I needed them.

September 08, 2021

By Tammy R_2

I am a current client of this provider

She is here daily, on time, and she is efficient. I like how they are consistent with me

August 06, 2021

By Carmela L

I am a current client of this provider

We live together but I work, so without the caregiver, it is hard to do the things for the client. They relieve my stress helping me with her. We have had them for a while, and after a rough start, they have sent us excellent caregivers that work well.

July 09, 2021

By Anonymous_5019

I am a current client of this provider

They need to make sure his needs are met as soon as they walk through the door. Your people need to be trained better than they are. The caregiver we have is only there part of the time and the only things she does is clean the bathroom.

Provider Response

As the owner and founder of Company-Name I take full responsibility for any less-than exceptional experience and apologize for any lack of satisfaction with our services. Having screened over 100,000 applicants in nearly 20 years, I take great pride in the fact that Company- Name weeds out 97-98% of all applicants and hand-selects the top 2-3% of all caregivers. Any Client experience that is less than a “10 out of 10” or less-than-professional care staff is taken very seriously. Company-Name exclusively hires Care Assistants that have at least one year of verifiable caregiving experience or certification such as CNA, HHA, PCA, etc. Additionally, we employ industry-exceeding training for all Care Assistants with monthly training. Someone’s lack of professionalism is neither acceptable nor should it be tolerated. I thank you for your honesty and giving me the opportunity to speak with all management staff to guarantee this won’t be repeated going forward. Thank you again for bringing this to my attention

May 11, 2021

By Traci B

I am a current client of this provider

I like that they are able to do what I ask them to. They can improve on getting more people to help.

April 09, 2021

By Kim V_4

I am a current client of this provider

They should give us a list of what the caregiver can and can't do. They never did a home assessment and they should introduce the caregiver to the client.

March 05, 2021

By Frank N_6

I am a current client of this provider

He helps bathe and clothe him. They could provide transportation for some of the workers who do not have transportation or are having car trouble. There is not much public transportation so with workers who are far from where we live they need a transportation option. That may be the biggest problem with them. In the beginning, they had trouble getting people to our home because they did not have adequate transportation.

February 05, 2021

By Anonymous_4537

I am a current client of this provider

The caregiver is fine with us. My brother likes the caregiver he has now. She spends time with him and cares. The company really needs to fix their communication.

January 14, 2021

By Mahesh P

I am a current client of this provider

The most helpful part is watching him so I can go to work. The one caregiver he has had is always on time and I have never had issues with her.

November 12, 2020

By Anonymous_4273

I am a current client of this provider

I am bed ridden so she does everything for me. They are on time and they call ahead of time if they can't come.

March 10, 2020

By Marion C_1

I am a current client of this provider

They are trustworthy. They always answer questions and the caregiver is excellent.

February 12, 2020

By Charles F_9

I am a current client of this provider

Just by showing up and doing what I need them to to do while they are here is helpful. They have always been here for me when I need them.

January 16, 2020

By Theresa H_3

I am a current client of this provider

They do basic household things and everyday things that I can't do or would be difficult for me to do. There could be better at communication and there is friction between my caregiver and my family members.

December 17, 2019

By Tony W

I am a current client of this provider

I can't stand up very well, so she helps me shower. I like the caregiver. She has been the best caregiver I have ever had.

October 10, 2019

By Pamela L_2

I am a current client of this provider

It makes a big impact because she is such good help. There are some things I can't do anymore. They could have more communication between the boss and the worker.

September 06, 2019

By James Henry W

I am a current client of this provider

The provider has helped me the most by letting us sign up with a good home health care person. We provided the person, and they employed them, which was very good. I would like to see their quality of health improve.

August 13, 2019

By Joshua J

I am a current client of this provider

The worker didn't show up. He has doctor appointments, and I can't take him on my own. They need to have people who are dependable. They are here for a week or two, then they leave.

April 04, 2019

By Charles H_9

I am a past client of this provider

They needed to provide better customer service. They need to monitor the caregivers that they hire. Sometimes the caregivers just come in regular clothes that aren't appropriate.

Provider Response

Thanks for the communication. We will definitely address this issue with the caregiver and our customer service team.

April 04, 2019

By Ruth T_5

I am a current client of this provider

There's less concern or worry about whether my mother is getting care or if she's okay or not. We still have communication with knowing exactly what's going on. Also, the caregivers sometimes don't show up.

March 29, 2019

By emmeline5

I am a current client of this provider

I currently have 3 Right-at-Home care providers. All three of them are excellent and, by a happy coincidence, they have complimentary skills. All 3 are punctual, responsible and pleasant. (In the past there was one who was not up to the job but she no longer is with them.) I hate the fact that I need nursing care, even just a few hours a day, but if I can't do it myself, this is the best alternative I have found. I tried another service and Assisted Living and this is, by far, the best option for me and perhaps for you as well.

March 19, 2019

By Keith H_1

I am a current client of this provider

She fixes my medicine and takes my vitals. I like my nurse.

March 13, 2019

By rtoddbouldin

I am a past client of this provider

Cynthia was the Right at Home caretaker for my father. She was warm, flexible adaptable to our requests and efficient. She worked hard every time to care for my father and to please me when I made specific requests about his needs. Cynthia was more than a caretaker. She became a part of our family, and we are all grateful for her service, even up to my father's last moments. Right at Home also was responsive to our needs and communicated well by phone and email.

March 06, 2019

By Elizabeth J_3

I am a current client of this provider

It's been a plus. They are friendly and act like they care for my mom. They have been reliable. They come when scheduled and the company gets in touch with us, but one time, it didn't work.

February 07, 2019

By Anonymous_1519

I am a current client of this provider

The caregiver is showing up late and sometimes not showing up at all. They can have better caregivers that actually show up for their shifts on time.

January 21, 2019

By Anonymous_1178

I am a current client of this provider

They could just do more. They can be more dependable and consistent.

January 21, 2019

By Nosser A

I am a current client of this provider

They do the right thing. I have never been disappointed with their work. The franchise owner seems very intelligent and kind. The caregiver does a good job.

January 10, 2019

By Russell S

I am a past client of this provider

Without her, he couldn't have stayed here as long as he did. The last sitter we had was great. She was professional, dressed well, acted the part, and devoted her time to taking care of him.

September 13, 2018

By Elmina C

I am a past client of this provider

They took care of me. They have very good workers that came to me.

December 29, 2015

By Paul121430050

I am a past client of this provider

The caregivers at Right at Home were very professional. They provided 24hr care 7 days a week for 2 months. They were there for my mom when me and my sister couldn’t be. It gave us very much comfort during our time of need. We had peace of mind with all of the caregivers.

December 29, 2015

By Bill F.1

I am a current client of this provider

I am so pleased with the care my wife and I receive from our caregiver. She cooks delicious meals for us, cleans for us and does all of our grocery shopping. We could not have received better care anywhere else. We enjoy Right at Home services.

December 23, 2015

By Beulah4

I am a current client of this provider

I love my caregivers. They care for me like I am their own family. I trust them to care for me, my home and transporting me to my appointments. Right at Home provides excellent care!

December 18, 2015

By Julie120998750

I am a current client of this provider

Dad’s caregiver is excellent! She takes such great care of him. She is always professional and courteous. He looks forward to her visits every day. He says, she makes the best meals!

January 30, 2015

By Chris105361950

I am a current client of this provider

Right at Home did a really good job of working with us to find caregivers who would be a good fit with our mother – we are grateful. Both my brother and I were impressed with the level of care, concern, and interpersonal skills of the aides. Not only did they enable our mother to stay at home, they also helped to shape the experience our mother had during the last months of her life in a positive way.

January 07, 2015

By Sally C.

Other

I would recommend Right at Home to anyone looking for a certified nurse assistant. They were very professional and each person who helped along the way - from the owners to the social worker in charge of our care to the aides themselves, were kind and caring. My father was well-cared for each day.

September 30, 2014

By Alice31

I am a friend or relative of a resident

Excellent doing a wonderful job!

September 29, 2014

By Greg18

I am a past client of this provider

Compassionate care that eased our minds when we left our loved one.

September 29, 2014

By Dorothy99540250

I am a current client of this provider

Exceeded my expectations, I have used 2 other services for my husband and parents and Right at Home has the best, self-motivated employees
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About Right at Home Murfreesboro, TN

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer’s disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one’s specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they’re able to deliver the care set out in your loved one’s Custom Care Plan. Before providing care, they’re bonded and insured.

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Right at Home Murfreesboro, TN

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