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Silver Angels Elizabethton, TN

1500 West Elk Ave. , Elizabethton, TN 37643

(800) 558-0653 (Caring Family Advisor™)

1.5

(2 reviews)

Offers Home Care

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Silver Angels

Elizabethton, Tennessee 37643


1.5

(2 reviews)


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Reviews of Silver Angels in Elizabethton, Tennessee

1.5

(2 reviews)

    Senior Chief

    2

    August 5, 2020

    I am a current client of this provider

    We never know if someone is going to show up or not. They never call to say they aren't coming. Quality of aides vary from very good to sitting on the sofa more than they work. Office staff are always courteous when we call with complaints (at least once a week) but the problem is never fixed.

    Respiteneeded101

    1

    April 24, 2017

    I am a current client of this provider

    We had scheduling issues from day one. I was assured by the office contact that we could get respite care by the weekend. When I didn't hear back, I was told to contact the scheduler, which I did. She told me that she would have someone for my mother either 12-6, or 1 to 5 and that she'd call me back and let me know. She didn't call back, so I assumed that there would be nobody coming that Saturday. Lo and behold, someone came at noon. We had planned to be at home, so we were scrambling trying to orient the worker and make some plans to take advantage of the respite time. I had no problem with the worker. She was very nice. I decided to give the place another chance and called the scheduler to make a schedule for respite care for the next several weeks. No answer, so I left a message. There was no return call so I called back. The woman said she'd just been handed my message. I felt like she was scattered, but we discussed a schedule and I thought it was taken care of. Late Friday evening, I got a message to call her back and she inquired if I wanted someone for Sunday, so I went over AGAIN that I needed someone for Saturday from 12-4. My family and I made plans to go out together and take the kids for something fun. Everyone got ready so. Noon arrived. No worker. I called the scheduler at 12:10. She advised that perhaps the worker was coming from another job and was held up, and told me to call back in 15 minutes if the worker did not arrive. She didn't. I called back at 12:30 to the scheduler. No answer. I called the office line that was listed on the message and spoke to a different person. She said, "Oh, I think that they were having trouble finding someone to cover that shift." This was AFTER multiple calls with a scheduler who never once mentioned they were having trouble finding someone. By then it was 12:40, and I told her to forget it and to take my mother off the schedule that we would not be using the service. Today (Monday), I called the GM. She was not in, and I left a message to be called back. I am so disappointed. This was the first time that we had tried to have respite care from an agency.

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    Services and Amenities of Silver Angels in Elizabethton, Tennessee

    Sub-types of Home Care

    • Full Service Agency

    Fitness & Wellness Programs

    • Fitness Opportunities

    Companionship & Escort Assistance

    • Companionship Services

    Licensing & Inspections

    • Staff Drug Screening
    • Sex Offender Checks

    Therapies

    • Stress Management

    Financing & Payment Options

    • Payroll Provided for Caregivers
    • Accepts Check Payments
    • Accepts Credit Card Payments
    • Accepts Insurance

    Ambulatory Assistance & Accessibility

    • Mobility & Wheelchair Assistance

    Health Services

    • Companion Care
    • Memory Care

    Personal Care

    • Bathing Assistance
    • Toileting Assistance
    • Personal Care Assistants
    • Dressing Assistance
    • Meal Preparation

    Transportation & Shopping

    • Transportation Services for General Shopping

    Staff Training & Qualifications

    • Continual Training
    • Interview Every Team Member in Person
    • Male Caregivers
    • Staff Trained in Ethics
    • Reference Checks
    • Staff Driving Record Check
    • Staff trained in memory care

    Care Management Services

    • Residency Confirmation

    Housekeeping & Maintenance

    • Housekeeping Services

    Resident Requirements

    • Allows Patient Transfers

    Additional Amenity Information

    • Range Of Services: Respite Care, Homemaker, Home Delivered Meals and Personal Emergency Response
    • Licenses: PSSA

    About Silver Angels in Elizabethton, Tennessee

    Silver Angels is a non-medical home care company, created as an alternative choice to long-term care for seniors or disabled persons over the age of 21.  We serve more than 700 members in Tennessee and are expanding to other states this year. We currently accept CHOICES members and private pays clients.

    Our services include home delivered meals, Lifeline personal emergency response system, personal care, in-home respite (temporary relief for full time caregiver), assistance with errands and shopping, medication reminders, prescription pick up, minor home modifications, light housekeeping and more. Contact our local office near you for more information.

    Serving Carter, Unicoi, Washington, Sullivan, Johnson and surrounding counties

    Services Offered:

    • Personal Care
    • Homemaker
    • Companionship
    • Home Delivered Meals
    • Respite Care (temporary relief for full time caregiver)
    • Personal Emergency Response Service

    *Services may vary by location.

    Map of Silver Angels

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    Senior Care Services near Carter County, TN

    • Sullivan County
    • Washington County
    • Bristol County
    • Mitchell County
    • Avery County
    • Unicoi County

    Senior Care Services near Elizabethton, TN

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