Harmony Home Care Ligonier, PA

Valerie

Harmony Home Care's service was excellent. I only used them for a couple of weeks. They were very dependable. They came in when they said they would and upfront when I was scheduling it. They did everything they could to accommodate the hours that I needed. It was difficult at that time and still was, with COVID to get more and people so they did the best they could. I checked with other agencies and they were the team that could provide what I needed. The service they provided was senior helper so they were non-medical. It was cooking, cleaning and laundry. If I had needed to be transported to a medical facility, they could also have done that. It was just one lady and she was very nice, friendly, and willing to do whatever I asked her. The billing was good too. Based on what you thought you would need, you had to put money upfront. At the end of every week or two, you are billed, but then you get that money back at the end, and that all happened just like they said it would. The only thing is that I know every agency has its own rules, but ideally, it would have been good for me to have somebody come in a couple of times a day just at mealtimes. Like toward the end when I was more mobile, but we couldn't do that with them. You have to have, I think, a minimum of 3 hours and they have to be consecutive. That's just their rule and I'm sure they had good reasons for it.