Bright Star’s business card, “A Higher Standard” rings true. My husband and I have found their standards high, their staffing proficient, and their help and support to us unmeasurable. Their Office Manager, Keelie is a very caring, compassionate person. She responds very quickly with answers to our questions. She goes the extra mile to help us. She is just a very nice person!
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(800) 973-1841
Reviews of BrightStar Care Lane County
Home Care Reviews for BrightStar Care Lane County
December 23, 2020
I am a current client of this provider
December 17, 2020
I am a current client of this provider
I think that the person providing care is doing well with my aunt and they are more cautious when working with all the precautions of working in the time of COVID-19.
I don't know, maybe with any agency it would be nice to have a meeting with whoever they decide that provides care to see how well it will be to receive services.
December 16, 2020
I am a current client of this provider
They're there every day when they're supposed to be.
I like the people that they send. They're friendly.
November 24, 2020
I am a current client of this provider
I have found one person and she is consistent now and she knows what I like and does what needs to be done and make sure that she does what she is suppose to.
I would recommend them because I have had really good luck with caregivers that have done exactly what I wanted to except one but the rest were amazing.
Provider Response
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. At Brightstar Care of Lane County we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank for your kind words.
November 20, 2020
I am a current client of this provider
It has been a great help to have them here.
Probably just fix staffing issues.
November 09, 2020
I am a past client of this provider
I was in physical therapy and they did my laundry for me.
There could be more training on the employees. When they come in they should do their hand washing to get to caring for me.
Provider Response
We are so sorry you were not 100% happy with your experience. At BrightStar Care our number one priority is always your safety and the safety of our Caregivers as well.Training and safety protocols are part of our standard precautions. Thank you for bringing this issue to our attention. It has been addressed with our staff. We hope you feel comfortable to please call our office directly in the future. Thank you for your kind words, appreciation and patronage.
November 09, 2020
I am a current client of this provider
They help the most by taking care of my husband.
The people are very caring and concerned. We had no idea we would need help but we have been very pleased.
Provider Response
We are so grateful for your kind words regarding the care given to your husband. Thank you for sharing your review with us and the community. It is always nice to hear that our caregivers are appreciated. We will most certainly pass along your positive feedback to our BrightStar Care team!
October 27, 2020
I am a current client of this provider
Dad couldn't go without them. They make sure the house is clean, and he is fed.
This agency has good staff available. The manager is on top of things as well.
October 22, 2020
I am a past client of this provider
The most helpful part of the care is just having somebody there and having them to help.
I remember asking for certain help and it just never happened.
October 08, 2020
I am a current client of this provider
The quality of the people they send us are great. We live in a rural area and are closest to Cottage Grove. Then we don't have to pay mileage. It is difficult to find someone in our area. We would have to pay mileage from Eugene.
They require the workers and clients to have their temperatures to be taken daily.
October 08, 2020
I am a current client of this provider
They solve problems and make them go away.
I've liked the matching of the caregivers to me.
September 24, 2020
I am a current client of this provider
Our caregiver will prepare his meals and cleans the house. She is wonderful.
The caregiver we have is mature and interested in taking care of us. The older ones have a heart.
September 15, 2020
I am a current client of this provider
It has been a huge deal but I still have to deal with things after they are not around.
They have been extremely accommodating. They stay in touch and are very helpful. They are obviously in this to help people.
August 13, 2020
I am a current client of this provider
My husband has one caregiver and I have a different one. She is very good at knowing what I need. She anticipates in advance what I need and has a lot of knowledge about me.
Their people are always well-trained and very good at what they do, even the substitutes.
July 21, 2020
I am a past client of this provider
They took my vitals.
They could've provided better food.
July 10, 2020
I am a current client of this provider
Being here and having someone different to help him get up and walk around has helped him out.
I like that they called me right back and were on top of everything.
June 11, 2020
I am a past client of this provider
They helped me get through it all.
I liked that the caregivers were experienced.
June 11, 2020
I am a current client of this provider
I can't take him out easily so having them here allows me to get out of the house.
They have really good caregivers and they work really well with the client.
June 11, 2020
I am a current client of this provider
They help with medication management because I'm blind and can't read anymore.
They respond immediately to questions and concerns.
June 08, 2020
I am a current client of this provider
The agency has been very accommodating as we changed schedules.
I like the caregivers that are sent out.
May 19, 2020
I am a past client of this provider
She wouldn't have survived without them.
I felt like they really communicated well and sent good, quality staff.
May 11, 2020
I am a current client of this provider
I like the camaraderie of the caregiver.
They are very personal.
April 13, 2020
I am a current client of this provider
I needed confidence in the caregivers from a distance and I felt comfortable that my mother was being taken care of.
They have a sense of professionalism that didn't exist in other agencies I contacted.
April 13, 2020
I am a current client of this provider
I have six kids at home so it's a little hard to have another individual in the house ushering him through all of the chaos. I think it's personal anxiety of making sure the kids stay out of the way. They could also come up with more of a variety of activities to do with him.
I like that every single staff member I've talked to has been overwhelmingly friendly and helpful.
April 08, 2020
I am a current client of this provider
I need wraps for lymph edema and they are taking care of it.
They are so efficient.
March 06, 2020
I am a current client of this provider
They've been able to take care of her so that I can get stuff done.
The services are great and helpful.
February 18, 2020
I am a current client of this provider
I did the care all by myself until BrightStar Care came because of the VA. My husband is capable of doing some things, and I take him to physical therapy twice a week, and I take him to a pool to exercise. The caregiver is willing to go and get in the water with me and keep an eye on him so he does not fall.
They work with me until they get a person that fits into my environment and that is important for me. They do look for a better match for me if there is a bad match.
January 13, 2020
I am a current client of this provider
When I get the help, it is very important.
They have been very reliable. Even though I don't get care very frequently, they have been able to send somebody to help me when I need it.
December 10, 2019
I am a past client of this provider
Everything was done on time, and having someone there with my loved one was important.
I liked the care that my loved one got and the friendships my loved one had with the caregivers.
November 08, 2019
I am a current client of this provider
He looks forward to her coming and is excited to see her.
The caregivers are great, but the office staff is incompetent and rude.
October 30, 2019
I am a current client of this provider
Stephanie W. was always on time, good cook, efficient, kind. Would use service agsin.
October 11, 2019
I am a current client of this provider
They have a nurse that periodically comes to check on things.
Their communication with the clients is great. They are good with seeking solutions if I have issues. They keep me in the loop.
September 10, 2019
I am a current client of this provider
Just having the representatives from BrightStar has made a difference in my life.
I like the people I have working for me.
September 10, 2019
I am a past client of this provider
They were very friendly. He always liked their demeanor and approach.
The way they communicated was really good.
August 30, 2019
Other
My mother died last year and now my step dad is in assisted living in Eugene. One of the other residents there told him about Bright Star and he decided to get some assistance with settling him in to his new place, as I live in Seattle and am unable to just stop by and help him as needed.
Stephanie was the one to come out and help him. She assessed the situation and took charge in a way that didn’t undermine my stepdad’s wishes. She treats him with respect and dignity and also is able to persuade him to do difficult things that he needs to do, and how to do it in a way that works. She also knows when not to pick a battle!
Now Stephanie comes in on a regular basis to assist my step dad. We could contract with the assisted living facility to do these extra things (and it is a good place), but Stephanie gives him the detailed attention that makes his quality of life better in unmeasurable ways. She and my step dad have a great relationship. Meanwhile, I have peace of mind that my step dad is well cared for, which is so important with me being 275 miles away.
Thank you to Bright Star and Stephanie for being there for my step dad. Stephanie is a gem!
August 16, 2019
I am a past client of this provider
They could have made my life easier by having more employees and accommodating us with what we needed.
They could improve by listening and responding quicker. I should not have to call 7 times to get something fixed.
July 16, 2019
I am a current client of this provider
We're leaving this review to post how pleased we are with Stephanie. She is our back up caregiver and she always brings a big smile to our faces. She is very thorough and knowledgeable and helps us find additional care that we are seeking.
Stephanie has a gentle and quiet demeanor; very kind and is so successful in getting my husband to participate in the word games. He's very hesitant to go for a walk or participate in the word games unless Stephanie is here. This is representative of the great rapport that she has.
I'm sure that she is a popular caregiver to be requested due to her gentle, caring and knowledgeable personality.
I don't know what the company pays their caregivers, but I can say for certain that they earn every penny plus! I would hope that there are bonuses or perks for the caregivers that excel like Stephanie.
I was told that the company tries to match their caregivers to their clients and I would say that they hit a home run here!
I would recommend the company. My only concern would be that if the caregivers are not compensated enough, the really good ones might leave ... and we would be so sad if that happened.
My husband normally does not like strangers in the home but both Angie and Stephanie have done an excellent job in making him so comfortable that they are like members of the family.
July 10, 2019
I am a current client of this provider
She really likes the caregiver that comes out here. She really enjoys her company.
They have been good. They are on top of things. The caregiver is really nice.
July 10, 2019
I am a past client of this provider
They went above and beyond. They did more than what I asked while doing what I did ask.
Stephanie was rad. It was excellent. We didn't have any problems at all. I dealt with two representatives. Not only were they professional, but they felt like family. I have PTSD, and I don't like people, so that was important.
July 10, 2019
I am a past client of this provider
They were a lot of help, but having a caregiver would have had a greater impact on my daily life.
They did a good job of taking care of me.
June 26, 2019
I am a current client of this provider
He is a good impact on both his and my life. I have to have him.
They have an awful turnover of caregivers. They need more consistency with caregivers.
June 26, 2019
I am a current client of this provider
They take good care of me when they are here, if they are here long enough.
I like my caregiver. Her and my mind get together a lot. One morning, she was making jello and I hoped she made the lime, and she did. I like her work.
June 19, 2019
I am a current client of this provider
They have super inconsistent caregivers. Some are great, some are not.
I would like them to improve the billing, it is horrible. They cannot provided balances, and they send weekly invoices, which do not show what has already been paid and what is still pending.
May 27, 2019
I am a current client of this provider
I am the husband of the client. I am almost always present when the care giver is here. Agency has been good at making sure the hours are covered. Brightstar is our current provider and has been our service agency or about one year. The staff they send have been very competent. Staff is very polite and accommodating. They are adaptable to whatever changes in coverage I nee.
Caregiver Takes Nancy shopping. Puts out pills for the month. Cleans the house, floor, bathroom, etc. Helps keep Nancy focused and is emotionally very supportive.
She always arrives on time and sometimes stays a few minutes late to finish up a task.
She is very friendly. Knowledgeable. Easy to work with and quite open to do whatever she is asked
The office has been very good at making sure the hours are covered. They are always polite and show concern over Nancy's welfare.
May 25, 2019
I am a current client of this provider
There is an excellent screening process. Every caregiver that has been to our home is kind and knowledgeable. Our regular caregiver, Emily, is always attentive to my mother's needs without hovering or barking orders. I would give one more star to this company if they had a 24-hour on call system. If something comes up in the morning before the office opens, they don't get the message until they get in.
May 13, 2019
I am a current client of this provider
An individual like me, I get 7 days a week 3 hours a day. Sometimes they stay a little bit longer and work with me to pay my bills. BrightStar has always worked with me.
BrightStar has always heard my needs and requests. They always make sure that they could do anything they could possibly do. I would give them a higher rating if I could.
April 08, 2019
I am a current client of this provider
They have really talented young help that comes to our house.
They have been very reliable and give very good care.
March 20, 2019
I am a current client of this provider
I don't have to be there during the day, so that's a big help.
They've been caring and the people who work for them are great. They're very good with my loved one and spend time with her.
March 08, 2019
I am a past client of this provider
The lady stayed on the phone for about an hour and wouldn't get work done.
There were things that I didn't know they could do, but they wouldn't do them.
February 25, 2019
I am a current client of this provider
It is outstanding and it helps me along. It makes it a lot easier to get around. Chemotherapy makes me really weak. When there is something to get done, they get it done.
They are professional.
February 15, 2019
I am a current client of this provider
They have sent up a bright and intelligent individual for my care.
I like the quality of people that they send.
January 17, 2019
I am a current client of this provider
She keeps a close eye on my husband to make sure he is okay and make sure he takes his medications when he's supposed to. She helps him in the bathroom and even helps me clean.
The caregiver is a very nice person to work with.
January 11, 2019
I am a past client of this provider
They did everything at the house and it did not leave us with any stress.
They are attentive to our needs.
December 15, 2018
I am a past client of this provider
They were the most helpful by being on time and being there. They were individualizing my mother's needs.
They are professionals and provide individualized care.
December 08, 2018
I am a past client of this provider
I think they help the most by giving her safe showers.
I wish they weren't so expensive.
November 19, 2018
I am a current client of this provider
When they first started, I said I would like for her to vacuum, dust, mop, wipe the bathroom down, and put dishes in the dishwasher, and she is not doing much of anything now.
My dad has long-term care insurance and we have been working to get that going, but I would be calling this company and they would say they were sending a fax to the agency, and I would ask the agency to call me back when they got it, but they never called me back. They finally called and said I need to start paying on this. We have been communicating it repeatedly that they needed to take care of this.
Provider Response
We are sorry you had this experience. We pride ourselves on providing consistent and outstanding service. We appreciate your feedback and encourage you to contact our office directly with your feedback.
November 19, 2018
I am a current client of this provider
I haven't been with them very long.
I haven't been with them long enough to recommend them.
October 30, 2018
I am a current client of this provider
Having them here helps me out a lot.
I like that everything is always done right. They are polite and respectful. I couldn't ask for better help. They are awesome.
October 19, 2018
I am a current client of this provider
She was always there when she was supposed to be. She never called in sick, she was attentive, nice, and we laughed a lot.
The company and caregivers are very loving and caring. I would use them again.
September 19, 2018
I am a current client of this provider
They've added more stress to my life because I have caregivers that don't show up for my shifts and they don't call me so I'm left high and dry. That's happened several times this week, even.
They could improve their communication. They could let me know what's going on with the caregivers.
Provider Response
We are sorry you had this experience. We pride ourselves on providing consistent and outstanding service. We appreciate your feedback and encourage you to contact our office directly with your feedback.
September 13, 2018
I am a current client of this provider
They aren't on time and it really causes problems sometimes.
The scheduling could improve and the caregivers aren't on time.
August 29, 2018
I am a current client of this provider
They come in once a week and they help her with a shower and a little bit of light housework. We are very happy with the lady that comes in.
They have been wonderful. They are very prompt, they listen, and are very reasonable. They are very professional.
August 15, 2018
I am a current client of this provider
It's been a great help to my folks. It's also taken stress off of me.
They have been very responsive on issues that have come up. They have cared about my parents, and they've been flexible in the staffing and scheduling.
August 08, 2018
I am a current client of this provider
The service takes a load off of me. It also allows for my mother to get the care that she needs.
The people that we've had have been excellent. They've worked really well with my dad and take care of his needs.
July 23, 2018
I am a current client of this provider
The caregiver taking care of my loved one really takes a load off of my shoulders.
I care about my caregiver.
July 17, 2018
I am a current client of this provider
It has lightened our load 3 days a week and it has been nice.
They keep my mother-in-law busy for a couple of hours.
June 14, 2018
I am a current client of this provider
It has helped me out tremendously in my life.
We have had some really good gals that have come to help my mother-in-law and some not so good. Most of them are good.
May 25, 2018
I am a current client of this provider
They got my father back in bed. It was very helpful.
The person who helped my loved one was excellent.
May 10, 2018
I am a current client of this provider
She has taken a lot of the pressure off because I am a senior and there's a lot of the work that I have to do. And it is very heavy work that needs to be done. I really appreciated having somebody here to take that pressure off.
I think that they are a company that I can trust, the people come in very professionally, and they do good job.
April 20, 2018
I am a past client of this provider
I would tell a friend that the caregiver we had was excellent. She did a good job. He had Parkinson's and it was hard for him to get around. He couldn't walk or talk. She was great.
April 06, 2018
I am a current client of this provider
Their caregivers are very kind and reliable. That's an important thing. It alleviates the worry about the care that my mom is getting because they will alert me of any concerns. Mostly they provide such a sense of comfort and companionship to my mom.
March 26, 2018
I am a current client of this provider
Everything's been going fairly smooth. The caregiver is doing a really good job. She's been doing good work. We went through a couple companies that didn't work out and we ended on this decision. He's bonded with the caregiver really well. They just basically take care of his everyday needs. She takes over and does everything I used to do.
March 16, 2018
I am a current client of this provider
My caregiver is very attentive. She watches and listens and she did that with my husband as well. Her attention is all about her client and I think that is so cool. She is more of a companion for me and she is so awesome. If nothing else, she is there for moral support.
March 06, 2018
I am a current client of this provider
They could manage their employees better. There is poor communication among the administrative staff. Our caregiver is very responsible, though. I don't have to worry when she is here.
January 29, 2018
I am a current client of this provider
Our caregiver from them is here for us and she is does a great job. We still need to learn how to efficiently use the services.
December 07, 2017
I am a past client of this provider
BrightStar Care handled everything professionally and they sent us a great caregiver, BrightStar Care was a blessing in my life. The caregiver took wonderful care of my husband.
December 06, 2017
I am a current client of this provider
BrightStar Care needs to communicate with me more about scheduling and people not showing up for their shifts and things like that. BrightStar Care makes my loved one's life easier because my mother cannot bathe him. They make his bed, cook breakfast, and put him to bed.
November 10, 2017
I am a current client of this provider
I would recommend BrightStar Care to others because I can count on them to send caregivers when I needed them. BrightStar Care has made life easier for me because they take three hours of caregiving from me so I do not need to do it.
November 07, 2017
I am a current client of this provider
BrightStar Care is very helpful, courteous, and very nice. My husband looks forward to BrightStar Care coming.
September 22, 2017
I am a current client of this provider
BrightStar Care is efficient in the care they provide. My caregiver's efficiency has been outstanding. The things that are required for my caregiver to do, she does very efficiently and within a very short amount of time.
About BrightStar Care Lane County
BrightStar Care of Lane County is the nation's premier provider of in-home care and medical staffing services. We are accredited by The Joint Commission. We provide comprehensive level in-home care for all ages and premium medical staffing throughout Lane County. BrightStar Care achieves a higher level of care from other agencies by employing only experienced caregivers and CNAs who have been screened at the highest level possible and who receive on average of 16 hours of additional training prior to being placed. We provide 24/7 registered nurse oversight for every client, guarantee caregiver compatibility, and deliver the highest level of communication and hands on care possible. We are locally owned and operated. Forbes ranked BrightStar Care the number one franchise in America. BrightStar Care of Lane County was awarded the 2020 Best of Home Care Leader after being awarded both the Best of Home Care Employer of Choice and the Provider of Choice from Home Care Pulse, a leading firm in satisfaction research and quality assurance. This new accolade further sets BrightStar Care of Lane County apart from other home care providers in Eugene and Lane County as it is the only national home care brand to both ensure quality care through Joint Commission standards and monitor customer and employee satisfaction through Home Care Pulse. We are currently the most well respected and properly prepared agency in all of Lane County for the COVID-19 pandemic response. Visit our webpage for more information. Visit our Facebook page and Google listing to read our client and employee reviews. We are very proud of what we have created here and we look forward to talking to anyone who needs care in our area. You can trust us to care for those you love.
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Services and Amenities of BrightStar Care Lane County
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
- In Home Health
- Range Of Services Extra: Respite Care, Kid Care
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Finances Bookkeeping
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Residency Confirmation
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
- Training Areas Extra: Medication Administration Competency, Dementia Certification
Payment options
- Credit Card
- Payment Options Extra: Ach, Va, Ltc
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: Comprehensive In-Home Care
