They provide care for mom. It makes it comfortable for her.
They provided a good quality aide.
BrightStar Care of St. Louis and St. Charles
Offers Home Care and Home Health Agencies
68 Reviews
Call
(800) 973-1841
Reviews of BrightStar Care of St. Louis and St. Charles
Home Care Reviews for BrightStar Care of St. Louis and St. Charles
February 13, 2023
I am a current client of this provider
February 03, 2023
I am a current client of this provider
It helps free up my time.
They could better at interacting with my mom and helping her out more.
December 15, 2022
I am a current client of this provider
They allow her to stay at home. They give her companionship and help her with her daily living.
They provide good care, and they take care of my mom well.
December 07, 2022
I am a current client of this provider
They have provided the care needed, so I do not have to be here.
They made certain they were here when I needed help.
November 17, 2022
I am a past client of this provider
They are communicative and provide what I need.
November 08, 2022
I am a current client of this provider
They do their best to inform me if there are any changes. Everyone answers the phone promptly & is very respectful.
They are professional, and caring.
May 09, 2022
I am a current client of this provider
It gives me a break and I can run errands.
I like that they are on top of things. I like the caregivers.
April 15, 2022
I am a current client of this provider
They will make meals for the client. They have done some cleaning around the house. They help her get to the bathroom.
I get the sense that they don't pay very well.
March 15, 2022
I am a past client of this provider
I would recommend them because they were responsive and caring.
January 21, 2022
I am a current client of this provider
They are understanding, and they listen to what the client's needs are.
They are prompt and responsive, and they have terrific caregivers.
December 20, 2021
I am a past client of this provider
They gave my family a break and helped by splitting the time with us. It helped ease our mind.
I liked that they were very accommodating, professional, and courteous.
December 07, 2021
I am a current client of this provider
I need to be updated with the schedule.
I would like the aides to come on time. I would like them to be more attentive to my Mom.
Provider Response
We are sorry there has been an issue with your caregivers arriving on time, Please call our office to discuss. Arriving on time and always providing the highest quality care for you and your loved ones is our top priority.
November 08, 2021
I am a current client of this provider
They take the responsibility of respite care from me.
They are available and easy to get a hold of. They have quality people who are confident.
November 03, 2021
I am a past client of this provider
The caregivers were on their cell phones a little too much.
They are personable.
October 06, 2021
I am a current client of this provider
They are accommodating to our needs.
I would tell a friend that they do an excellent job at assigning excellent caregivers.
October 06, 2021
I am a current client of this provider
They have helped just by being there to help my mother get up and move around.
I like their ability to get caregivers to come in.
September 23, 2021
I am a current client of this provider
It's being very helpful to my mother because she's no longer driving.
They're reliable, communicate well, and the care is professional and consistent.
August 17, 2021
I am a past client of this provider
Services were able to help him and take care of him.
I liked the first interaction with the staff. They were fantastic. We were in a remote area so that was a challenge.
Provider Response
Thank you so much for your kind words, Jill. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future if and when you should ever need us.
August 05, 2021
I am a past client of this provider
They were really responsive and got people she liked to be around, and they stood up to her when she wanted to do things she shouldn't have, which eased my mind.
They were responsive and worked with us a lot to help my mom out a lot. One of the Bright Star employees told me she wasn't doing well and I should come home, so I was able to spend her last week with her.
Provider Response
Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us — and we are so glad that you were able to spend the last week with her! If you should ever need us in the future please don't hesitate to reach back out!
June 24, 2021
I am a current client of this provider
They have been able to provide someone who is caring and is doing the things we asked for mom.
I like their responsiveness to any changes and they have been accommodating.
March 25, 2021
I am a current client of this provider
They have helped the most in doing what they are supposed to do professionally. I have no problems with them.
They have given me good people so I can't complain.
February 04, 2021
I am a current client of this provider
It depends on the caregiver. They could establish some continuity once we get a caregiver we like. They need to try to use the same one as much as possible. I realize it is not a 100% probability but it would be nice.
I have not seen any continuity in terms of caregivers. I think since December when I started, the caregivers have changed every time the schedule changes. We do not know who to expect.
December 18, 2020
I am a current client of this provider
They have never been late and have always been there to help.
They provide good services.
September 23, 2020
I am a past client of this provider
Some of the caregivers didn't have a car or insurance so they couldn't drive.
They give good service.
August 18, 2020
I am a current client of this provider
They help so I don't have to worry about my mom during the day.
When picking the caregivers, we went through a whole bunch of people. They should have a better interview process to match people better.
July 20, 2020
I am a past client of this provider
They made our life easier.
They were friendly, helpful, and nice. They showed up on time and did what they needed to do.
June 09, 2020
I am a current client of this provider
My caregiver does everything for me and is good at what she does.
They gave me a good caregiver. Sometimes the timing was off, though.
June 09, 2020
I am a current client of this provider
I don't worry when they are there.
They all have the same problems. They get people who aren't qualified or are burnt out.
February 21, 2020
I am a current client of this provider
They take part of the fear out of the situation because they know what to do, and they are nice and friendly.
They are very nice and very effective at what they do.
January 22, 2020
I am a past client of this provider
It was amazing! It helped me so much because I never realized how hard caregiving was. I had not been sleeping or eating. They helped me because I was able to rest!
I liked that they were very personable.
January 14, 2020
I am a past client of this provider
It was very important to have someone at the house which reduced our fear of him hurting himself.
Everyone there was very nice and friendly.
October 22, 2019
I am a current client of this provider
They are great, and they helped us through a really hard time.
I like how they responded so quickly to our needs.
October 16, 2019
I am a current client of this provider
They make things easier because there are a lot of things that I can't do. My recent caregivers have been even better.
I like my caregivers because they do a good job.
July 22, 2019
I am a current client of this provider
I require assistance to go to the doctor's because I can't see.
They're very dependable.
July 10, 2019
I am a past client of this provider
They helped him get dressed, fixed his food, and did laundry. They did vacuuming.
They were very nice. Everyone was top notch, excellent, and I don't have any complaints.
June 19, 2019
I am a current client of this provider
They have good nurses.
I really love my nurse because she finds my veins quickly.
May 23, 2019
I am a current client of this provider
They come here, and I don't have to travel far. Before when I had to travel, it took me forty minutes to get to the hospital.
I haven't had any problems, and it has been working out fine.
April 04, 2019
I am a current client of this provider
They deliver medicine for an illness I am fighting.
I am not really sure what they can improve, I have nothing to compare it to.
March 12, 2019
I am a current client of this provider
They have gotten me through the care while being thorough and clean.
I really enjoy the high quality of care.
February 19, 2019
I am a current client of this provider
They have helped by getting us coping skills. The person representing BrightStar knew that my mother would be resistant.
I would like to be able to maintain the same nurse.
January 10, 2019
I am a current client of this provider
The nurses have been able to help me out.
The experience that I have had with the nurse, has not been a good one.
December 11, 2018
I am a past client of this provider
They explained everything they were doing.
They were on time and courteous.
December 04, 2018
I am a current client of this provider
They take good care of me.
The attention is good and they are very dependable. They call and let me know if things are going to change.
November 29, 2018
I am a current client of this provider
I could not get along without them right now. They anticipate the problems and my needs.
They could all be required to wear a name badge.
October 23, 2018
I am a current client of this provider
The two caregivers cared about what they were doing and they cared about my husband. I could trust them in my house.
They need to be kinder to the caregivers and pay them more. They need better scheduling and communication.
September 30, 2018
I am a current client of this provider
They could interact more with us at home in more of a sitting pace. They could keep her more engaged in activities and not be going out but still being more active.
I would tell them about the reliability of them.
September 12, 2018
I am a current client of this provider
They've helped me out tremendously. They help me with my daily needs.
They are very professional and have been very helpful.
August 29, 2018
I am a past client of this provider
I didn't have to go to my dad's house every day to take care of him.
They took care of my dad for almost two years.
August 07, 2018
I am a current client of this provider
Her just being here is a help because she is available and very trustworthy.
I am very impressed with the lady who comes here. She is always on time, she is very helpful, and she is like a friend now.
June 19, 2018
I am a current client of this provider
It's time consuming, but it's nothing against the company.
When the nurse came, she called BrightStar Care and kept getting put on hold. It pushed the treatment back by an hour. I like the nurse, she is very friendly.
May 15, 2018
I am a current client of this provider
It allows me to get out of the house for respite and a sanity check.
The current caregiver is excellent with my mom.
April 11, 2018
I am a past client of this provider
They had pretty good caregivers. There was one caregiver I liked in particular. They couldn't supply me with some of the people I wanted sometimes. They were supposed to make it easier on me, which they sometimes did and sometimes didn't.
March 23, 2018
I am a current client of this provider
BrightStar Care is very courteous and professional, and they work with me. They help me and they take care of him.
March 14, 2018
I am a past client of this provider
They were always on time. If there was a problem, I called in, and they came up with a solution. The service made it easier. I could go to the beauty shop and play cards with my girlfriends. It got me out of the house. I felt like he was safe with them. He has dementia.
January 11, 2018
I am a past client of this provider
They have professional caregivers that came to my parents' home. Having people in the home on a consistent schedule was really helpful for me.
December 05, 2017
I am a current client of this provider
BrightStar Care impressed me because they've been very consistent in their service, take care of problems that arise promptly, and they've provided us an excellent caregiver. BrightStar Care tries to meet all of my needs. I have a very good caregiver because she is very reliable and this provides me an opportunity to get things done I need to. The caregiver is a great help to my loved one.
December 05, 2017
I am a current client of this provider
BrightStar Care has very caring caregivers. Life is easier because BrightStar Care explained everything completely, and if I have any questions, they can help answer anything.
November 03, 2017
I am a current client of this provider
I would tell a friend that BrightStar Care tries to please me and what I want the caregivers to do. I feel that life would be easier if BrightStar Care sent the same caregiver every time. It's hard to break someone in every day.
October 23, 2017
I am a past client of this provider
BrightStar Care was easy and quick to set up. BrightStar Care helped the most with light personal care for my loved one.
October 11, 2017
I am a current client of this provider
BrightStar Care has made life easier because my loved one is taken care of so I do not have to worry about him.
September 12, 2017
I am a current client of this provider
I would recommend BrightStar Care because they are fairly reliable, but there are a few issues within the industry. BrightStar Care seems to be the most reliable among other agencies, the caregivers are friendly. Having BrightStar Care has really made life easier because it allows me to leave and do what I need to do. It is nice having someone who is competent staying with my father while I am gone.
August 23, 2017
I am a past client of this provider
We have already recommended BrightStar Care to other people! BrightStar Care was able to stay in my parents' home for a year longer than we had anticipated!
August 11, 2017
I am a past client of this provider
BrightStar Care has great caregivers. BrightStar Care helped the client with cleaning, fixing meals, and twice a day they would go on walks.
July 27, 2017
I am a current client of this provider
BrightStar Care stayed in contact with me through the whole time, and the nurse was really good that they gave me. BrightStar Care was able to help me out with anything that I needed.
July 26, 2017
I am a current client of this provider
BrightStar Care has some nice employees that work for them. I have no complaints. The services help me most definitely.
Home Health Reviews for BrightStar Care of St. Louis and St. Charles
November 24, 2020
I am a current client of this provider
We wouldn't have been able to get the treatment if we didn't have the home nurse coming to do it for us.
I like the personal approach to their care.
October 24, 2018
I am a current client of this provider
She is able to get my IV in very easily.
The nurse is very conscientious and kind. She does a good job.
March 07, 2018
I am a current client of this provider
To be honest, the nurse who accesses my port has made lots of mistakes, and I am not very happy with it. There has been multiple occasions where she has had to poke me multiple times with the port. They have made my life easier by having some one to access my port once a week, though.
About BrightStar Care of St. Louis and St. Charles
BrightStar Care of West St. Louis County and St. Charles is available to you 24 hours a day, 7 days a week to make more possible for you and your loved ones. Our Joint Commission Accredited agency provides the highest standard of companion, personal and highly skilled nursing services. Our Director of Nursing supervises and coordinates all care we provide. Our caregivers and nurses are highly trained, fully screened and selected for you based on your specific requests and requirements.
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Services and Amenities of BrightStar Care of St. Louis and St. Charles
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
- In Home Health
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Blood Work And Other Medical Care
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Credit Check
- Residency Confirmation
- Background Checks
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
- Training Areas Extra: First Aid And/Or Cpr, Emergency Procedures, Fall Prevention, Cooking And Special Diets, Hospice Care
Payment options
- Credit Card
- Check
- Payment Options Extra: Ltc Insurance, Va Benefits
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
