BrightStar Care of St. Louis and St. Charles

Offers Home Care and Home Health Agencies

68 Reviews
Call (800) 973-1841
BrightStar Care of St. Louis and St. Charles (800) 973-1841
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Reviews of BrightStar Care of St. Louis and St. Charles

68 Reviews Write a review

Home Care Reviews for BrightStar Care of St. Louis and St. Charles

November 08, 2022

By Sanford W_1

I am a current client of this provider

They do their best to inform me if there are any changes. Everyone answers the phone promptly & is very respectful. They are professional, and caring.

May 09, 2022

By Linda D_16

I am a current client of this provider

It gives me a break and I can run errands. I like that they are on top of things. I like the caregivers.

April 15, 2022

By david k

I am a current client of this provider

They will make meals for the client. They have done some cleaning around the house. They help her get to the bathroom. I get the sense that they don't pay very well.

March 15, 2022

By Camille M

I am a past client of this provider

I would recommend them because they were responsive and caring.

January 21, 2022

By Anonymous_5684

I am a current client of this provider

They are understanding, and they listen to what the client's needs are. They are prompt and responsive, and they have terrific caregivers.

December 20, 2021

By Karen K_31

I am a past client of this provider

They gave my family a break and helped by splitting the time with us. It helped ease our mind. I liked that they were very accommodating, professional, and courteous.

December 07, 2021

By Anonymous_5469

I am a current client of this provider

I need to be updated with the schedule. I would like the aides to come on time. I would like them to be more attentive to my Mom.

Provider Response

We are sorry there has been an issue with your caregivers arriving on time, Please call our office to discuss. Arriving on time and always providing the highest quality care for you and your loved ones is our top priority.

November 08, 2021

By Donald H_10

I am a current client of this provider

They take the responsibility of respite care from me. They are available and easy to get a hold of. They have quality people who are confident.

November 03, 2021

By Matthew (

I am a past client of this provider

The caregivers were on their cell phones a little too much. They are personable.

October 06, 2021

By Andrea S_14

I am a current client of this provider

They are accommodating to our needs. I would tell a friend that they do an excellent job at assigning excellent caregivers.

October 06, 2021

By Tim J_1

I am a current client of this provider

They have helped just by being there to help my mother get up and move around. I like their ability to get caregivers to come in.

September 23, 2021

By Linda K_22

I am a current client of this provider

It's being very helpful to my mother because she's no longer driving. They're reliable, communicate well, and the care is professional and consistent.

August 17, 2021

By Jill D_2

I am a past client of this provider

Services were able to help him and take care of him. I liked the first interaction with the staff. They were fantastic. We were in a remote area so that was a challenge.

Provider Response

Thank you so much for your kind words, Jill. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future if and when you should ever need us.

August 05, 2021

By Jane D_11

I am a past client of this provider

They were really responsive and got people she liked to be around, and they stood up to her when she wanted to do things she shouldn't have, which eased my mind. They were responsive and worked with us a lot to help my mom out a lot. One of the Bright Star employees told me she wasn't doing well and I should come home, so I was able to spend her last week with her.

Provider Response

Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us — and we are so glad that you were able to spend the last week with her! If you should ever need us in the future please don't hesitate to reach back out!

June 24, 2021

By Linda W_33

I am a current client of this provider

They have been able to provide someone who is caring and is doing the things we asked for mom. I like their responsiveness to any changes and they have been accommodating.

March 25, 2021

By Earl C_3

I am a current client of this provider

They have helped the most in doing what they are supposed to do professionally. I have no problems with them. They have given me good people so I can't complain.

February 04, 2021

By Harold S_6

I am a current client of this provider

It depends on the caregiver. They could establish some continuity once we get a caregiver we like. They need to try to use the same one as much as possible. I realize it is not a 100% probability but it would be nice. I have not seen any continuity in terms of caregivers. I think since December when I started, the caregivers have changed every time the schedule changes. We do not know who to expect.

December 18, 2020

By Marion P_3

I am a current client of this provider

They have never been late and have always been there to help. They provide good services.

September 23, 2020

By Jaylen W

I am a past client of this provider

Some of the caregivers didn't have a car or insurance so they couldn't drive. They give good service.

August 18, 2020

By Don D_4

I am a current client of this provider

They help so I don't have to worry about my mom during the day. When picking the caregivers, we went through a whole bunch of people. They should have a better interview process to match people better.

July 20, 2020

By John _16

I am a past client of this provider

They made our life easier. They were friendly, helpful, and nice. They showed up on time and did what they needed to do.

June 09, 2020

By Shirley F_5

I am a current client of this provider

My caregiver does everything for me and is good at what she does. They gave me a good caregiver. Sometimes the timing was off, though.

June 09, 2020

By Pat R_8

I am a current client of this provider

I don't worry when they are there. They all have the same problems. They get people who aren't qualified or are burnt out.

February 21, 2020

By Laura R_7

I am a current client of this provider

They take part of the fear out of the situation because they know what to do, and they are nice and friendly. They are very nice and very effective at what they do.

January 22, 2020

By Carol J_6

I am a past client of this provider

It was amazing! It helped me so much because I never realized how hard caregiving was. I had not been sleeping or eating. They helped me because I was able to rest! I liked that they were very personable.

January 14, 2020

By Pat P_7

I am a past client of this provider

It was very important to have someone at the house which reduced our fear of him hurting himself. Everyone there was very nice and friendly.

October 22, 2019

By Leslie S_8

I am a current client of this provider

They are great, and they helped us through a really hard time. I like how they responded so quickly to our needs.

October 16, 2019

By Betty

I am a current client of this provider

They make things easier because there are a lot of things that I can't do. My recent caregivers have been even better. I like my caregivers because they do a good job.

July 22, 2019

By Joyce U_1

I am a current client of this provider

I require assistance to go to the doctor's because I can't see. They're very dependable.

July 10, 2019

By Peter D

I am a past client of this provider

They helped him get dressed, fixed his food, and did laundry. They did vacuuming. They were very nice. Everyone was top notch, excellent, and I don't have any complaints.

June 19, 2019

By Tonya _1

I am a current client of this provider

They have good nurses. I really love my nurse because she finds my veins quickly.

May 23, 2019

By Lori H_7

I am a current client of this provider

They come here, and I don't have to travel far. Before when I had to travel, it took me forty minutes to get to the hospital. I haven't had any problems, and it has been working out fine.

April 04, 2019

By Anonymous_1739

I am a current client of this provider

They deliver medicine for an illness I am fighting. I am not really sure what they can improve, I have nothing to compare it to.

March 12, 2019

By Timothy H_2

I am a current client of this provider

They have gotten me through the care while being thorough and clean. I really enjoy the high quality of care.

February 19, 2019

By Grace _1

I am a current client of this provider

They have helped by getting us coping skills. The person representing BrightStar knew that my mother would be resistant. I would like to be able to maintain the same nurse.

January 10, 2019

By Kenecia A

I am a current client of this provider

The nurses have been able to help me out. The experience that I have had with the nurse, has not been a good one.

December 11, 2018

By Bryan F_1

I am a past client of this provider

They explained everything they were doing. They were on time and courteous.

December 04, 2018

By Anna "Dolly" B

I am a current client of this provider

They take good care of me. The attention is good and they are very dependable. They call and let me know if things are going to change.

November 29, 2018

By Lois C_6

I am a current client of this provider

I could not get along without them right now. They anticipate the problems and my needs. They could all be required to wear a name badge.

October 23, 2018

By Rose J_1

I am a current client of this provider

The two caregivers cared about what they were doing and they cared about my husband. I could trust them in my house. They need to be kinder to the caregivers and pay them more. They need better scheduling and communication.

September 30, 2018

By Lenore D

I am a current client of this provider

They could interact more with us at home in more of a sitting pace. They could keep her more engaged in activities and not be going out but still being more active. I would tell them about the reliability of them.

September 12, 2018

By Ronnie B_1

I am a current client of this provider

They've helped me out tremendously. They help me with my daily needs. They are very professional and have been very helpful.

August 29, 2018

By Sam S_4

I am a past client of this provider

I didn't have to go to my dad's house every day to take care of him. They took care of my dad for almost two years.

August 07, 2018

By Joanne R

I am a current client of this provider

Her just being here is a help because she is available and very trustworthy. I am very impressed with the lady who comes here. She is always on time, she is very helpful, and she is like a friend now.

June 19, 2018

By Tiffiny B

I am a current client of this provider

It's time consuming, but it's nothing against the company. When the nurse came, she called BrightStar Care and kept getting put on hold. It pushed the treatment back by an hour. I like the nurse, she is very friendly.

May 15, 2018

By Alice M_11

I am a current client of this provider

It allows me to get out of the house for respite and a sanity check. The current caregiver is excellent with my mom.

April 11, 2018

By Anonymous

I am a past client of this provider

They had pretty good caregivers. There was one caregiver I liked in particular. They couldn't supply me with some of the people I wanted sometimes. They were supposed to make it easier on me, which they sometimes did and sometimes didn't.

March 23, 2018

By Kim K

I am a current client of this provider

BrightStar Care is very courteous and professional, and they work with me. They help me and they take care of him.

March 14, 2018

By Betty W

I am a past client of this provider

They were always on time. If there was a problem, I called in, and they came up with a solution. The service made it easier. I could go to the beauty shop and play cards with my girlfriends. It got me out of the house. I felt like he was safe with them. He has dementia.

January 11, 2018

By Rose O

I am a past client of this provider

They have professional caregivers that came to my parents' home. Having people in the home on a consistent schedule was really helpful for me.

December 05, 2017

By Milton T

I am a current client of this provider

BrightStar Care impressed me because they've been very consistent in their service, take care of problems that arise promptly, and they've provided us an excellent caregiver. BrightStar Care tries to meet all of my needs. I have a very good caregiver because she is very reliable and this provides me an opportunity to get things done I need to. The caregiver is a great help to my loved one.

December 05, 2017

By Kelly H

I am a current client of this provider

BrightStar Care has very caring caregivers. Life is easier because BrightStar Care explained everything completely, and if I have any questions, they can help answer anything.

November 03, 2017

By Audrey S_2

I am a current client of this provider

I would tell a friend that BrightStar Care tries to please me and what I want the caregivers to do. I feel that life would be easier if BrightStar Care sent the same caregiver every time. It's hard to break someone in every day.

October 23, 2017

By Bryan F_2

I am a past client of this provider

BrightStar Care was easy and quick to set up. BrightStar Care helped the most with light personal care for my loved one.

October 11, 2017

By Lynn O_2

I am a current client of this provider

BrightStar Care has made life easier because my loved one is taken care of so I do not have to worry about him.

September 12, 2017

By Earl M_1

I am a current client of this provider

I would recommend BrightStar Care because they are fairly reliable, but there are a few issues within the industry. BrightStar Care seems to be the most reliable among other agencies, the caregivers are friendly. Having BrightStar Care has really made life easier because it allows me to leave and do what I need to do. It is nice having someone who is competent staying with my father while I am gone.

August 23, 2017

By Angela G_1

I am a past client of this provider

We have already recommended BrightStar Care to other people! BrightStar Care was able to stay in my parents' home for a year longer than we had anticipated!

August 11, 2017

By Sam S_2

I am a past client of this provider

BrightStar Care has great caregivers. BrightStar Care helped the client with cleaning, fixing meals, and twice a day they would go on walks.

July 27, 2017

By Linda E_3

I am a current client of this provider

BrightStar Care stayed in contact with me through the whole time, and the nurse was really good that they gave me. BrightStar Care was able to help me out with anything that I needed.

July 26, 2017

By Kercelia G

I am a current client of this provider

BrightStar Care has some nice employees that work for them. I have no complaints. The services help me most definitely.
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Home Health Reviews for BrightStar Care of St. Louis and St. Charles

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About BrightStar Care of St. Louis and St. Charles

BrightStar Care of West St. Louis County and St. Charles is available to you 24 hours a day, 7 days a week to make more possible for you and your loved ones. Our Joint Commission Accredited agency provides the highest standard of companion, personal and highly skilled nursing services. Our Director of Nursing supervises and coordinates all care we provide. Our caregivers and nurses are highly trained, fully screened and selected for you based on your specific requests and requirements.

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Photos of BrightStar Care of St. Louis and St. Charles

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Services and Amenities of BrightStar Care of St. Louis and St. Charles

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Blood Work And Other Medical Care
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Credit Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: First Aid And/Or Cpr, Emergency Procedures, Fall Prevention, Cooking And Special Diets, Hospice Care

Payment options

  • Credit Card
  • Check
  • Payment Options Extra: Ltc Insurance, Va Benefits

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured
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BrightStar Care of St. Louis and St. Charles

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