The caregiver always shows up on time, she lets us know if she can't make it. Also, the CEO is very good at communicating when his caregiver couldn't make it the first week and he had someone to fill in her spot. They are very responsive and provide good service for my dad.
What I like about SYNERGY HomeCare is that they reach out to me and they built my dad a profile.
SYNERGY HomeCare of Rochester
Offers Home Care
31 Reviews
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(800) 973-1841
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Reviews of SYNERGY HomeCare of Rochester
Home Care Reviews for SYNERGY HomeCare of Rochester
March 01, 2022
I am a current client of this provider
December 02, 2021
I am a current client of this provider
The caregiver had to drive me somewhere and just bring me back, the caregiver did her job.
It has been 5 years with them and the person who owns the place is great, he returns phone calls and does what he is supposed to do.
November 02, 2021
I am a past client of this provider
They helped me move around my home.
I like that it is a very pleasant company.
September 16, 2021
I am a current client of this provider
I am able to get things done while they take care of mom.
They are accommodating and the aides are kind.
August 11, 2021
I am a current client of this provider
I have more free time.
I like the cost.
July 07, 2021
I am a past client of this provider
Transportation was a big thing for him. His caregiver would help with cleaning the kitchen (he's partly visually impaired), washed and made his bedsheets, helped navigate the T.V. remote and the phone charger, and took him where he needed to go.
When I spoke with Jerry, he took the time to get to know my dad's needs and customized his care. He committed to following through with it, and they lived up to it. I liked their dependability and their customized plans. The were personal and we were happy with their services.
June 10, 2021
I am a current client of this provider
The fact that someone is there and helping is amazing.
They are responsive and they do what they said they would do and they are cooperative.
May 03, 2021
I am a past client of this provider
They were very good for my daily life.
Most of the girls are really good, but one girl was not so great. We disagreed on an event that happened. She never came to my home to help me when she said she would.
October 08, 2020
I am a past client of this provider
The most helpful part of the services was the companionship.
The owner made his presence here and we discussed my requirements. The company was able to supply to my needs.
September 10, 2020
I am a past client of this provider
They needed to take better care of my dad.
The caregiver was inattentive.
August 11, 2020
I am a past client of this provider
I did not have to spend 24 hours a day there, since I have my own family to care for too.
They developed a nice rapport with my sister.
July 13, 2020
I am a current client of this provider
If my mom says no the caregiver should find a way to make it happen regardless.
I like that SYNERGY HomeCare are very responsive. We were able to move forward quickly with things I needed.
May 14, 2020
I am a past client of this provider
It was just for such a short time. But maybe they could have had more experience dealing with people with my husbands issues.
I really liked the manager who came out and talked to me. He was very nice and pleasant and professional. He did a good job pairing me up with a well suited person.
January 13, 2020
I am a past client of this provider
They should've helped her more with hygiene.
They were always on time.
December 12, 2019
I am a past client of this provider
They were there for me while I was visiting my child.
The first night, there was one caregiver that spent more time with the employees of my hotel than with me. Other than that, the rest of the time I used them was fine.
October 08, 2019
I am a past client of this provider
She ended up having a stroke because she was so stressed out.
I would like to see the employees improve. One time, I came home, and Charlene was on the floor.
August 16, 2019
I am a current client of this provider
It's nice to have someone come in and keep me company. She is very pleasant.
I would like for them to improve the caregiver's ability to clean. She could do a better job.
July 15, 2019
I am a past client of this provider
They helped him with a couple of extra things that they did not need to.
I liked that everyone was really personable, and they treated my husband extremely well. They were very gentle and very personable.
June 18, 2019
I am a past client of this provider
She helped me after my surgery to do what I needed.
I like that they are always available.
April 11, 2019
I am a current client of this provider
They are very energetic and willing to help me. They see what I need ahead of time and know the routine.
They took the time to match compatibility between me and a caregiver.
March 19, 2019
I am a current client of this provider
Both the owner and caregiver are amazing; as we have been soooooooooooooooooooooo
FORTUNATE to have Synergy come in to our lives and assist with our loved one.
The owner truly listened to our needs and wants and came up with the BEST caregiver in the world for a patient who has memory issues, needs bathing assistance, needs to get to a grocery store and hair salon, etc...
The caregiver has been AMAZING and both she and the company have been flexible, responsive, etc... CANNOT say enough good things!!!
March 14, 2019
I am a current client of this provider
It varies depending on the caregiver. There were two to three caregivers that I didn't like. Now that my loved one is in rehab, there are caregivers that we love. They are trying very hard to give us consistency of caregivers.
It is hard to know who to communicate with. I am not sure what to always do. We are in long term care with my loved one.
October 11, 2018
I am a past client of this provider
They handled everything well and professionally.
They are caring and they pay attention to details.
August 17, 2018
I am a current client of this provider
The people are good quality people.
They are very responsive. I can call them late and they are able to find someone for me.
July 25, 2018
I am a current client of this provider
My mother has age related dementia and assisted living is cost prohibitive. Synergy HomeCare of Rochester provides caring, professional and affordable in-home care. Our caregiver is compassionate and keeps me informed. An all around excellent company to do business with.
July 24, 2018
I am a past client of this provider
They met and exceeded all of his needs.
The nurses got along famously with Joe. She helped him more than her job description required and she would call him.
June 12, 2018
I am a past client of this provider
They were fantastic. When other people would come, they would do for whatever we asked. They would even drive her or color her hair if she wanted.
Everyone was very personable. Every single one of them was wonderful and they were very helpful.
December 13, 2017
I am a past client of this provider
I would tell a friend that SYNERGY HomeCare is great, made my mom feel at home, and the follow up information was great. SYNERGY HomeCare has made my life easier because it saved me on travel time.
October 12, 2017
I am a past client of this provider
SYNERGY HomeCare could improve by having better workers. SYNERGY HomeCare's caregiver was late both days she was there.
September 26, 2017
I am a current client of this provider
The caregivers always arrive well trained and professional. Then they soon become friends.
March 10, 2014
I am a current client of this provider
I occasionally travel for work, and I'm sometimes gone for several months. As I have no other family in the area I need someone to come by, and help care for my father. Synergy has proven to an excellent choice in helping my father with simple every day tasks, such as cooking dinner, cleaning dishes, light house cleaning, occasional shopping, taking the trash out, and just keeping him company. The caregiver assigned to my father is friendly, and helpful, and I'm glad to have her in the house. The owner Jerry has been attentive to both my father's needs, and mine. I expect to continue using Synergy in the future.
About SYNERGY HomeCare of Rochester
Companionship Services "“ Conversation and Companionship, Family care giver relief, Arrange appointments, Medication reminders, Morning wake-up, Bedtime assistance, Prepare grocery list, Monitor diet and eating, Plan activities, Care for houseplants, Report any change in condition, Maintain a safe environment, Receive and organize mail.
Homemaking Services "“ Light housekeeping, Kitchen maintenance, Laundry and ironing, Change linens, Grocery shopping, Errand service, Meal preparation and clean up, Bathroom maintenance.
Personal Care Services "“Personal hygiene assistance, Routine transfer assistance, Bed positioning, Assist with light exercise, Alzheimer's and Dementia care, Help with restroom use, Transportation, Bathing and showering, Assistance with dressing, Hair care.
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