SYNERGY HomeCare of Rochester Rochester, MI

Rodney W_1

They were very open and available for us. The owner and I are in good shape. The owner came out, answered all questions, and assigned a confident caregiver.

Anonymous_7609

Everything was perfect. I just thought that they did an excellent job of providing the service.

Valerie Sweeney

Synergy HomeCare was a unexpected find for our family! Synergy was a wonderful support system, especially at a very fragile time before my father’s passing. Before we found Synergy, we were unable to find a care service that was willing to provide just a few hours of care each morning or evening when we truly needed it. Synergy HomeCare did that for us! When we found Synergy we were so relieved to find a service that did not require someone coming in all day. Our family felt strongly about having a service that was truly sensitive to not only the care that was necessary for my father’s personal needs, but our mother’s desires for his specific care. Synergy provided the flexibility we wanted for just immediate family and the quality time to say our goodbyes. The caregivers from Synergy were compassionate, gentle and allowed our family both the physical as well as the emotional support we needed. Each care worker gave our family the care and compassionate that was necessary to ease our difficult journey. We are so grateful to have found the Synergy family. Five stars for Synergy! Thank you! Valerie Sweeney San Clemente, CA

Anonymous_7604

I have to go to my moms house because someone cancels once a week, it's not that helpful. Improve communication, I've had several cancellations of people who can't come, and they don't replace them.

Daniel M_13

They've helped me the most by making sure my dad is taken care of. I'd recommend them because they provide great care for my dad.

Jim T_9

I used SYNERGY HomeCare for ride services and helped me. I liked that SYNERGY HomeCare had great communication.

Dr Mary K

I needed help getting around and they were there. I appreciated them and they did what I needed.

Agnes B_2

It kept me from having a heart attack while I healed. It is organized, and they keep me up to date.

Jill B_13

The agency could have made my life easier by checking in with my mother a few times. I liked that this agency explained everything very well to us in the beginning and throughout care.

Jeanne P_8

She was a 90-year-old woman, everything was helpful, and it did benefit her. She wasn't always open to it. I thought that the support was prompt, and they got people there, so I would recommend them.

Anonymous_6652

I don't know how I would have gotten through that week without them. Gerry's follow-up had attention to detail.

Jacob B_1

I am the caregiver so I am not sure how the caregiver could have a greater impact. I help the client the most by making him breakfast. I like that they take really good care of my dad.

Jane M_16

They are here when I can't be here and I know the client is in good hands. The owner seemed very responsive and seemed like they wanted to do a good job.

Muriel? L

It sure does help me because he needs help with bathing and the shower, lifting, dressing, and all of that. I don't have the greatest back in the world. I like the owner, who is forthright and caring. When I've had to call him, he's given me the right direction.

Donald J_2

The caregiver had to drive me somewhere and just bring me back, the caregiver did her job. It has been 5 years with them and the person who owns the place is great, he returns phone calls and does what he is supposed to do.

Mitchell S

They helped me move around my home. I like that it is a very pleasant company.

Lia C

I am able to get things done while they take care of mom. They are accommodating and the aides are kind.

Michael V_11

I have more free time. I like the cost.

Sandra K_4

Transportation was a big thing for him. His caregiver would help with cleaning the kitchen (he's partly visually impaired), washed and made his bedsheets, helped navigate the T.V. remote and the phone charger, and took him where he needed to go. When I spoke with Jerry, he took the time to get to know my dad's needs and customized his care. He committed to following through with it, and they lived up to it. I liked their dependability and their customized plans. The were personal and we were happy with their services.

Nancy M_47

The fact that someone is there and helping is amazing. They are responsive and they do what they said they would do and they are cooperative.

Patricia G_19

They were very good for my daily life. Most of the girls are really good, but one girl was not so great. We disagreed on an event that happened. She never came to my home to help me when she said she would.

William M_19

The most helpful part of the services was the companionship. The owner made his presence here and we discussed my requirements. The company was able to supply to my needs.

Anonymous_4038

They needed to take better care of my dad. The caregiver was inattentive.

Sheryl K_1

I did not have to spend 24 hours a day there, since I have my own family to care for too. They developed a nice rapport with my sister.

Patrice _1

If my mom says no the caregiver should find a way to make it happen regardless. I like that SYNERGY HomeCare are very responsive. We were able to move forward quickly with things I needed.

Charles T_3

It was just for such a short time. But maybe they could have had more experience dealing with people with my husbands issues. I really liked the manager who came out and talked to me. He was very nice and pleasant and professional. He did a good job pairing me up with a well suited person.

Cindy E_1

They should've helped her more with hygiene. They were always on time.

Anonymous_2930

They were there for me while I was visiting my child. The first night, there was one caregiver that spent more time with the employees of my hotel than with me. Other than that, the rest of the time I used them was fine.

Sherry D_2

She ended up having a stroke because she was so stressed out. I would like to see the employees improve. One time, I came home, and Charlene was on the floor.

Fred R_2

It's nice to have someone come in and keep me company. She is very pleasant. I would like for them to improve the caregiver's ability to clean. She could do a better job.

Judy B_14

They helped him with a couple of extra things that they did not need to. I liked that everyone was really personable, and they treated my husband extremely well. They were very gentle and very personable.

Karen O_1

She helped me after my surgery to do what I needed. I like that they are always available.

Dorothy P_9

They are very energetic and willing to help me. They see what I need ahead of time and know the routine. They took the time to match compatibility between me and a caregiver.

rob and lyn

Both the owner and caregiver are amazing; as we have been soooooooooooooooooooooo FORTUNATE to have Synergy come in to our lives and assist with our loved one. The owner truly listened to our needs and wants and came up with the BEST caregiver in the world for a patient who has memory issues, needs bathing assistance, needs to get to a grocery store and hair salon, etc... The caregiver has been AMAZING and both she and the company have been flexible, responsive, etc... CANNOT say enough good things!!!

Anonymous_1686

It varies depending on the caregiver. There were two to three caregivers that I didn't like. Now that my loved one is in rehab, there are caregivers that we love. They are trying very hard to give us consistency of caregivers. It is hard to know who to communicate with. I am not sure what to always do. We are in long term care with my loved one.

Janice R_1

They handled everything well and professionally. They are caring and they pay attention to details.

JoAnn A

The people are good quality people. They are very responsive. I can call them late and they are able to find someone for me.

WBellairs

My mother has age related dementia and assisted living is cost prohibitive. Synergy HomeCare of Rochester provides caring, professional and affordable in-home care. Our caregiver is compassionate and keeps me informed. An all around excellent company to do business with.

Joseph K

They met and exceeded all of his needs. The nurses got along famously with Joe. She helped him more than her job description required and she would call him.

Stephanie F

They were fantastic. When other people would come, they would do for whatever we asked. They would even drive her or color her hair if she wanted. Everyone was very personable. Every single one of them was wonderful and they were very helpful.

Keith S

I would tell a friend that SYNERGY HomeCare is great, made my mom feel at home, and the follow up information was great. SYNERGY HomeCare has made my life easier because it saved me on travel time.

Kim K_3

SYNERGY HomeCare could improve by having better workers. SYNERGY HomeCare's caregiver was late both days she was there.

Joe and Ethel

The caregivers always arrive well trained and professional. Then they soon become friends.

DanP

I occasionally travel for work, and I'm sometimes gone for several months. As I have no other family in the area I need someone to come by, and help care for my father. Synergy has proven to an excellent choice in helping my father with simple every day tasks, such as cooking dinner, cleaning dishes, light house cleaning, occasional shopping, taking the trash out, and just keeping him company. The caregiver assigned to my father is friendly, and helpful, and I'm glad to have her in the house. The owner Jerry has been attentive to both my father's needs, and mine. I expect to continue using Synergy in the future.