BrightStar Care of Norwood

They needed to be more attentive. They need to improve their staff and communication.

They administer my medications. My nurse is awesome. They are very flexible and understanding. My nurse and Vicky are great.

The care givers are patient and accommodating to the client. The are attentive and responsive.

It was time consuming. I rate them highly because of their reliability of when they were going to be here and they followed up when they left.

When they did show up, they were great. I would not recommend them, it's one thing if you have a staff shortage but they never called to let me know that nobody would come.

They make sure she eats and take her out for a walk. For the most part, a couple of the caregivers I've used have been excellent and they have all served the purpose for which they're hired.

The most important thing the agency did for us is allow us to gain confidence in the caregiving services. I'd tell a friend that I like that they were very informative and taught a lot to the family.

It helped by providing care when we needed it on the weekends. They could have more flexible coverage when someone calls out.

BrightStar Care has made my experience positive by providing an experienced nurse. I like BrightStar Care because they've assigned me a good nurse and they are accommodating.

She needed the daily medication so it was needed. I liked that they had a couple of staff members that were useful as far as contacting me to keep me updated.

This allows me to have a mostly normal life. They are convenient and fit my needs. I get my care exactly when I need it and how I need it.

The caregivers that were not good fits were passive and not very proactive. They have had a lot of turnover and its made for a very disjointed experience.

My mom's doing well, they've helped a lot with her recovery. They've been very good with my mom.

This agency is always available to staff the people we need. This agency has very good communicators and are usually able to help us with any cases we refer to them.

It had a positive impact. I used them a few months ago, and I'm well beyond where I need them. At the point, it was helpful to have someone help me do things I couldn't do and take me places I couldn't drive to. They were very convenient and easy to work with. They were helpful and thorough, both in the office and for the caregiver that I was working with.

They didn't really make my life easier or more difficult. I would like to see better organization from them.

They've helped me by giving me peace of mind. I like BrightStar Care because their DON is confident and capable.

All of the nurses were wonderful.

It is a big deal because if they don't do it, I have to run over and take care of it because it is urgent. He needs a specific service and they have not been doing well at providing it. A lot of the time people don't even show up.

They need to have better communication with us. I don't see his admission paperwork and he started over a month ago, we should have that. I would like to see the timeliness that nursing notes are sent back to us improved, and admission paperwork.

My brother is in a wheelchair so this care is very critical to have some quality of life. The aide comes 7 days a week. She is reliable and takes good care of my brother.

I wish that the appointment times were made known to me in advanced. I wish there was more transparency with BrightStar. I had one nurse for a while then got randomly reassigned without knowing in advance.

They have made life easier because we got in touch with a great caregiver two years ago, and we have been happy with her since. They need better communication regarding scheduling and billing.

They could have a blood lab at home for me. I like the consistency with having the same nurse.

The scheduling was great. The owner was on the job.

I have consistently had the same nurse. I really like my nurse and what she does for me.

It was super helpful when she was there every morning. From my perspective having someone The caregiver was coming into my moms assisted living and the assisted living people were confused. The fact that the caregiver came in for a meeting so we could figure out what had to happen was incredible. There is a nice personal touch.

They have been helpful with all the chores and helping with my husband. They are very helpful with showering.

It allowed me to have a good life. They need to have an online system for scheduling.

The most important thing is they secure the needs, including taking medicine every day. They have lots of willingness to work with the client's needs.

I have a full time job. They work with my schedule. I like their communication.

They gave me some time to regroup. I liked their caring hearts.

It's a weight off my back knowing the nurses are prepared. I like that the nurses are on time.

The company schedules around my needs. I used to have a consistent caregiver, which I liked. Everyone I have interacted with has been very friendly.

They were efficient and organized. They are direct with their communication.

I have animals and my nurse isn't bothered by them. I like the nurse that the agency sends me.

It alleviates me from having to have the added pressure of having to deal with it. Our nurse is thorough. She is in and out.

They organize the medication. They can improve their communication, especially the details that are supposed to get to the nurses.

The caregiver that I had last was really great. She let me go about my day and helped assist me. The company was professional, timely, and helpful.

It allows me to stay home and not go out for the care that I need. It is pretty important. I like the efficiency. They are always good with communication.

She ended up in the hospital with broken bones because they were not watching her. The training of the aides needs to be greatly improved.

They've managed to get the scheduling figured out to help us and the billing has been fairly easy. They were very flexible in the beginning and they've been good at communicating with me.

If my nurse does not come then I am miserable. They need to have better communication with change of nurses.

The agency has helped me to travel less and stay at home more. I like that the nurses are so friendly and well trained.

We don't have to keep driving into Boston, which makes things easier. I like that they're reliable.

The service is very, very convenient. They communicate well. Every time I have called I have gotten great service, mostly from Brian the owner.

I needed people to show up when they were supposed to have and communication from the office of who would be showing up. We wouldn't have people show up and not receive any notice, it was very inconsistent, and the quality of care wasn't good.

It's more comfortable to do it at home. I like their flexible hours because I'm able to continue working and am not missing a week once every month.

They know what they are doing, they are very friendly and very helpful. They are very helpful, nice and they do a great job.

She treats me great and knows how to help me with my condition. I like the fact that I have the same nurse every month, instead of getting to know someone new every month.

I wish they were more reliable. They should decrease their price.

My mom would ask for help and they would make excuses to not do it just like not changed soiled underwear like their job says they are supposed to. We complained about the aides because some of them were sleeping on the job but the manager kept making excuses for them.

My husband can't get along without them he is in a wheelchair. They help give his showers twice and week which is something I can't do. I like the women who come in once a week, they have been very cooperative.

They provided medication that I needed. They provided professional services.

They help her with her doctor appointments. They are reliable and get the work done with my mother.

Before I would have to go to New York for study visits but now I can have help in my home. Everything has been good. It is convenient and I have not had any trouble getting in touch with anyone.

They have helped us in the field and they have taken some of the responsibilities off our shoulders. I really like the communication.

She needs them to come. They come once every evening now. She is not injecting herself. There have been times that people never showed or called us.

The caregivers don't want to work and do their job. The service in general needs improvement. They are rude over the phone and in person.

They've helped my mother with her medicine. I would tell a friend that they are reliable.

I don't usually have to worry about anything, so it's been fine. I liked how they coordinated quickly with me, and their communication was good.

It made my life easier. The pressure was taken off my family because we knew she was cared for. I like their flexibility, professionalism, and they are a great company.

They have a strong sales team that over sales what they are able to provide. They should have some understanding that the client might change their attitude. We had caregivers that would say that they would not take care of my mother because she would get aggressive, so I had to get up at 11 at night to take care of my mother. They are horrible. There was no consistent communication, the aides would show up late, would arrive late, and not want to care for my mother. My mother fell and had a face injury when they were there.

It's kept me from getting sick. I like that the medicine I get is fabulous and that the caregivers are on time.

I like their organization, and their punctuality is dependable.

They are letting me sleep by being here. They are here at night when I am sleeping. I don't really get a firsthand look at the care. Basically, he won't let them care for him. Since they have been here, he has been quieter.

The nurse is very professional and contacts me about when she is coming. She also texts me to ask if I am okay. I would improve the management, procedures, and communication.

They were quick to get someone out there. It was a short-term need they fulfilled for her.

I feel better. They just do their job and do it the right way. I just like it all. I like the nurse that comes. She is very nice, and I get to know her like a friend.

It is very convenient to have her come and help her. The nurse that takes care of my loved one is outstanding, and she is very attentive.

Tried to use this agency a few times but each time the caregiver has been late or didn’t show up. On the very last occasion my parents were left alone without anyone being there for hours. When someone arrived it was an unlicensed person who did not know how to care for them. Other times the agency would call at the last minute leaving no time to make new arrangements.

They have provided us with some peace of mind and have also allowed my husband and I to have more time for errands. The office staff member is great! She is easy to get ahold of. She is quick to respond, and I am never left wondering if she got my message. They are willing to accommodate.

They will do her nails and socialize with her. They take her outside. I like that they have good communication. If the person that is supposed to come doesn't, they notify me.

The caregivers are always accommodating when we need to change times. They are always willing to help, and they are here when we need them.

They take care of her. They show up on time and take care of business.

The company we had would not let him live without 24/ hour care, and they provided someone immediately that went above and beyond their responsibility. They have a timely response, phenomenal staff, and they have a willingness to get to know my father.

They have followed up and kept me informed on any changes. They have overall been great. They are responsive and helpful.

They help just by being there and interacting with my loved one. We had one caregiver in the beginning that just sat and played on their phone. Sine then, the services have been excellent.

Someone would've had to take a day off work every three months, and it's very convenient for us. I'm impressed by the staff's responsiveness. Occasionally the caregiver has been late, but they make it work.

They helped me by always being in contact with me and letting me know right away if there were any issues. They had a real personal touch with both the caregivers and the office staff.

It was vital and definitely important to the life of my dad. It was very important. We had probably two days where no one came to check his blood sugar and give him his insulin. We were supposed to have coverage, and we didn't receive insulin. If we hadn't been in town, that would have been problematic.

They help make my life better. My nurse comes in and gives me my infusion. She goes above and beyond what a regular nurse does. I love the nurse. My nurse is awesome and I don't want any other.

They are reliable. I've only used them a little, so it's hard to say how likely I am to recommend them.

There is a consecutive caregiver. We have a very dependable caregiver who my mother has come to like and trust.

It made a very significant difference. It took some pressure off of my mother, who was taking care of my father. It allowed her to get some rest because they provided care overnight. The office staff and caregivers have good followup.

They just made my loved one feel comfortable and supported all day long. The problem is they each have some ideas on how to do things. It would be better if they were trained in one day. We have three different people doing three different things and it's not uniform. I like that they tailor what they do to my home, so I'm not changing my lifestyle to have them come to my house.

Ellen answer all my questions or finds the answers for me. She's very knowledgeable. Ellen, the nurse that comes, is wonderful. It's hard to sit down for hours with a stranger, but she makes it easier.

They were knowledgeable. They taught us how to use the feeding tube. They're dependable. They were there for the week when we needed them.

It was stressful. The nurse was nice, she just got rattled very easily. They need to be the professional and find a replacement when my caregiver is not able to come. They needed to be the supervisor and tell me what they were going to do instead of leaving some reliance on me saying what I need. They could have the nurse that schedules me to not cancel me last minute and not leave me high and dry.

From a daily prospective not that much was impacted but everything is smooth and nice. My experience has been good and my nurse is great.

Once they get here, it's fine. I don't have the same caregivers, which is annoying. I am not made aware of scheduling in advance. The afternoon of the day, I don't know if someone is coming or who is coming.

They make me feel at ease. I like that the nurse is very personable. I feel very comfortable knowing she is qualified.

She's very fine and quick. She's also very efficient. My nurse is fabulous. She is friendly and is able to stick me, and I'm a hard stick.

I don't know what they are supposed to do and if I ask them to do certain tasks that they aren't supped to do, I might get in trouble. The things that they do, they do well, but I might get in trouble for asking them to do specific things. There is a language barrier and I have a hard time understanding them. I don't understand what they are supposed to do.

They have been helping to keep him safe, which is the primary goal. I have liked a number of the aides, but there are a few that I feel that they want to do the least amount of work possible.

It makes things so much easier logistically so that I don't have to schedule doctor's appointments all the time. They come to the house and it makes it very easy to get things up and running.

They should learn to read so they don't mess up my house. They send people who can't read English. They spilled bleach on my rug. They washed my finished woodwork with bleach and ruined brand new towels.

They were able to work around my schedule, which was helpful. I don't know anyone who needs them, but if I did, I would recommend them.

They are doing showering for two elderly relatives and that elevates me because I have two full-time jobs. I would tell them they are on time, kind, and get the job done.

I don't have to leave work anymore to have my treatments because now I can have them at home. I've only had them for a couple weeks.

It couldn't have been better. They've been able to alert me of things going on with my mother. I would refer someone to them because we've appreciated their excellent communication and because the caregiver they sent my mother was so good to her.

They come and do an IV and leaves. They are very sweet and know my business.

I think the energy level and engagement of the caregiver should be higher. I would say that the care provider is carefully matched to the person being cared for.

They are changing my dressing for me every week. I have had trouble getting fill in nurses when mine is on vacation.

The nurse that we worked with went above and beyond.

The CNA who comes is always there and is very consistent. That is really important for me because she is one of the first people who came when we set up. She also has a great attitude. It helps a lot to have someone consistently coming to help me bathe him and get him up. This has also allowed my daughter to take some time off from helping out.

I like that they are flexible on times, and the two nurses have been very nice. They have been able help me monitor my husband's vitals, which takes a big load off of me.

The quality of the services could not have been better. BrightStar Care's actual interaction with my loved one's daily life was short, but in the short time they were there, they helped make his last wish come true.

I think that they're very good people and they do things that I'm pleased with, but they don't cook. She does my laundry for me.

I would tell a friend that BrightStar Care has an infusion service that is dependable. My husband could not live without the infusions that they provide for him.

BrightStar Care has great nurses that come on time and work with my schedule. BrightStar Care has made my life easier by coming on time and taking care of me.

I would recommend BrightStar Care more if their services did not cost so much. I would like the cost to be more manageable, but they do provide good care. I really do not work much with BrightStar Care but they take care of my loved one. If they are taking care of them there is less for me to worry about.

BrightStar Care was very responsive and they were always available to help out. They responded to issues very quickly. The services allowed my mom to stay where she was for a while.

BrightStar Care's service was very good but some of the caregivers could have used extra training. BrightStar Care's caregivers were here when I needed them which was very important.

BrightStar Care is very professional with the care they give my loved one. BrightStar Care comes at night so I can have a good night's sleep.

I am not a nurse and cannot do IV's by myself, that is not something I felt comfortable doing myself. I wanted to feel confident that someone could do it safely. I could not have done this myself. The people they have working for them are very impressive. The visiting nurses are excellent.

I do not have to go into a hospital to do blood work. They can improve on the consistency in a nurse and it feels like different aspects of the care are being put on the patient.

I do not have to go into a hospital to do blood work. They can improve on the consistency in a nurse and it feels like different aspects of the care are being put on the patient.

Before doing home infusions, I had to go to an infusion center, but it was great when I started doing it at home. Having the nurse come to my home is amazing. I think it would be helpful to have some sort of app or website where I can track my appointments and information like that. I do a lot of texting directly with the nurse.