BrightStar Care of Norwood

Offers Home Care and Home Health Agencies

127 Reviews
Call (800) 973-1841
BrightStar Care of Norwood (800) 973-1841
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Reviews of BrightStar Care of Norwood

127 Reviews Write a review

Home Care Reviews for BrightStar Care of Norwood

November 22, 2022

By Kari K_1

I am a current client of this provider

They needed to be more attentive. They need to improve their staff and communication.

November 10, 2022

By Anita N_5

I am a current client of this provider

They administer my medications. My nurse is awesome. They are very flexible and understanding. My nurse and Vicky are great.

September 30, 2022

By Rachel C_4

I am a current client of this provider

The care givers are patient and accommodating to the client. The are attentive and responsive.

August 03, 2022

By Martin H_2

I am a current client of this provider

It was time consuming. I rate them highly because of their reliability of when they were going to be here and they followed up when they left.

July 27, 2022

By Stanley O

I am a past client of this provider

When they did show up, they were great. I would not recommend them, it's one thing if you have a staff shortage but they never called to let me know that nobody would come.

July 13, 2022

By Larry L_15

I am a current client of this provider

They make sure she eats and take her out for a walk. For the most part, a couple of the caregivers I've used have been excellent and they have all served the purpose for which they're hired.

July 07, 2022

By Beth A_9

I am a past client of this provider

The most important thing the agency did for us is allow us to gain confidence in the caregiving services. I'd tell a friend that I like that they were very informative and taught a lot to the family.

June 07, 2022

By Anonymous_6157

I am a past client of this provider

It helped by providing care when we needed it on the weekends. They could have more flexible coverage when someone calls out.

May 31, 2022

By Lisa P_23

I am a current client of this provider

BrightStar Care has made my experience positive by providing an experienced nurse. I like BrightStar Care because they've assigned me a good nurse and they are accommodating.

May 10, 2022

By Anonymous_6108

I am a past client of this provider

She needed the daily medication so it was needed. I liked that they had a couple of staff members that were useful as far as contacting me to keep me updated.

April 26, 2022

By Anonymous_5335

I am a current client of this provider

This allows me to have a mostly normal life. They are convenient and fit my needs. I get my care exactly when I need it and how I need it.

April 22, 2022

By Anonymous_5924

I am a current client of this provider

The caregivers that were not good fits were passive and not very proactive. They have had a lot of turnover and its made for a very disjointed experience.

April 05, 2022

By Kathy B_34

I am a current client of this provider

My mom's doing well, they've helped a lot with her recovery. They've been very good with my mom.

January 05, 2022

By Jennifer N_4

I am a current client of this provider

This agency is always available to staff the people we need. This agency has very good communicators and are usually able to help us with any cases we refer to them.

December 28, 2021

By Karen T_12

I am a current client of this provider

It had a positive impact. I used them a few months ago, and I'm well beyond where I need them. At the point, it was helpful to have someone help me do things I couldn't do and take me places I couldn't drive to. They were very convenient and easy to work with. They were helpful and thorough, both in the office and for the caregiver that I was working with.

December 18, 2021

By Timothy D_2

I am a past client of this provider

They didn't really make my life easier or more difficult. I would like to see better organization from them.

December 10, 2021

By Sandra B_18

I am a current client of this provider

They've helped me by giving me peace of mind. I like BrightStar Care because their DON is confident and capable.

December 02, 2021

By Stacey S_2

I am a past client of this provider

All of the nurses were wonderful.

November 15, 2021

By Beth H_7

I am a current client of this provider

It is a big deal because if they don't do it, I have to run over and take care of it because it is urgent. He needs a specific service and they have not been doing well at providing it. A lot of the time people don't even show up.

September 29, 2021

By Anonymous_5182

I am a current client of this provider

They need to have better communication with us. I don't see his admission paperwork and he started over a month ago, we should have that. I would like to see the timeliness that nursing notes are sent back to us improved, and admission paperwork.

September 09, 2021

By Christine C_10

I am a current client of this provider

My brother is in a wheelchair so this care is very critical to have some quality of life. The aide comes 7 days a week. She is reliable and takes good care of my brother.

August 06, 2021

By Caroline B_2

I am a current client of this provider

I wish that the appointment times were made known to me in advanced. I wish there was more transparency with BrightStar. I had one nurse for a while then got randomly reassigned without knowing in advance.

August 04, 2021

By Anonymous_3895

I am a current client of this provider

They have made life easier because we got in touch with a great caregiver two years ago, and we have been happy with her since. They need better communication regarding scheduling and billing.

July 23, 2021

By Caitlin D

I am a current client of this provider

They could have a blood lab at home for me. I like the consistency with having the same nurse.

July 13, 2021

By Jane I_1

I am a past client of this provider

The scheduling was great. The owner was on the job.

July 08, 2021

By Elizabeth B_14

I am a current client of this provider

I have consistently had the same nurse. I really like my nurse and what she does for me.

June 28, 2021

By Jennifer W_10

I am a current client of this provider

It was super helpful when she was there every morning. From my perspective having someone The caregiver was coming into my moms assisted living and the assisted living people were confused. The fact that the caregiver came in for a meeting so we could figure out what had to happen was incredible. There is a nice personal touch.

June 03, 2021

By Judy D_12

I am a current client of this provider

They have been helpful with all the chores and helping with my husband. They are very helpful with showering.

June 01, 2021

By Alexander K

I am a past client of this provider

It allowed me to have a good life. They need to have an online system for scheduling.

May 25, 2021

By Paula B_7

I am a current client of this provider

The most important thing is they secure the needs, including taking medicine every day. They have lots of willingness to work with the client's needs.

May 20, 2021

By Ann M_34

I am a current client of this provider

I have a full time job. They work with my schedule. I like their communication.

May 11, 2021

By Paula B_10

I am a past client of this provider

They gave me some time to regroup. I liked their caring hearts.

May 10, 2021

By Desmond B_2

I am a current client of this provider

It's a weight off my back knowing the nurses are prepared. I like that the nurses are on time.

April 26, 2021

By Jesse W_1

I am a current client of this provider

The company schedules around my needs. I used to have a consistent caregiver, which I liked. Everyone I have interacted with has been very friendly.

April 06, 2021

By Cassie A

I am a past client of this provider

They were efficient and organized. They are direct with their communication.

March 24, 2021

By Daniel C_6

I am a current client of this provider

I have animals and my nurse isn't bothered by them. I like the nurse that the agency sends me.

February 18, 2021

By Robin R_10

I am a current client of this provider

It alleviates me from having to have the added pressure of having to deal with it. Our nurse is thorough. She is in and out.

February 12, 2021

By Kathleen G_11

I am a current client of this provider

They organize the medication. They can improve their communication, especially the details that are supposed to get to the nurses.

February 09, 2021

By Jamie G_2

I am a past client of this provider

The caregiver that I had last was really great. She let me go about my day and helped assist me. The company was professional, timely, and helpful.

January 21, 2021

By Matthew P_3

I am a current client of this provider

It allows me to stay home and not go out for the care that I need. It is pretty important. I like the efficiency. They are always good with communication.

January 19, 2021

By Laura C_14

I am a current client of this provider

She ended up in the hospital with broken bones because they were not watching her. The training of the aides needs to be greatly improved.

January 18, 2021

By Chris C_11

I am a current client of this provider

They've managed to get the scheduling figured out to help us and the billing has been fairly easy. They were very flexible in the beginning and they've been good at communicating with me.

January 06, 2021

By Kelly D_2

I am a current client of this provider

If my nurse does not come then I am miserable. They need to have better communication with change of nurses.

December 16, 2020

By Liam N

I am a current client of this provider

The agency has helped me to travel less and stay at home more. I like that the nurses are so friendly and well trained.

December 14, 2020

By Hailey M

I am a current client of this provider

We don't have to keep driving into Boston, which makes things easier. I like that they're reliable.

December 04, 2020

By Bob C_13

I am a current client of this provider

The service is very, very convenient. They communicate well. Every time I have called I have gotten great service, mostly from Brian the owner.

November 10, 2020

By John D_28

I am a past client of this provider

I needed people to show up when they were supposed to have and communication from the office of who would be showing up. We wouldn't have people show up and not receive any notice, it was very inconsistent, and the quality of care wasn't good.

November 10, 2020

By Catherine D_8

I am a current client of this provider

It's more comfortable to do it at home. I like their flexible hours because I'm able to continue working and am not missing a week once every month.

October 19, 2020

By Grace A_4

I am a current client of this provider

They know what they are doing, they are very friendly and very helpful. They are very helpful, nice and they do a great job.

September 22, 2020

By Carol A_18

I am a current client of this provider

She treats me great and knows how to help me with my condition. I like the fact that I have the same nurse every month, instead of getting to know someone new every month.

June 10, 2020

By Jonathan C

I am a past client of this provider

I wish they were more reliable. They should decrease their price.

May 21, 2020

By Robert K_14

I am a past client of this provider

My mom would ask for help and they would make excuses to not do it just like not changed soiled underwear like their job says they are supposed to. We complained about the aides because some of them were sleeping on the job but the manager kept making excuses for them.

May 15, 2020

By Carolyn D_6

I am a current client of this provider

My husband can't get along without them he is in a wheelchair. They help give his showers twice and week which is something I can't do. I like the women who come in once a week, they have been very cooperative.

May 13, 2020

By Anonymous

I am a past client of this provider

They provided medication that I needed. They provided professional services.

April 15, 2020

By Laurie H_5

I am a current client of this provider

They help her with her doctor appointments. They are reliable and get the work done with my mother.

April 15, 2020

By Lina R

I am a current client of this provider

Before I would have to go to New York for study visits but now I can have help in my home. Everything has been good. It is convenient and I have not had any trouble getting in touch with anyone.

March 18, 2020

By Lisa W_9

I am a current client of this provider

They have helped us in the field and they have taken some of the responsibilities off our shoulders. I really like the communication.

March 09, 2020

By Lisa C_14

I am a current client of this provider

She needs them to come. They come once every evening now. She is not injecting herself. There have been times that people never showed or called us.

February 07, 2020

By Reniesha B

I am a past client of this provider

The caregivers don't want to work and do their job. The service in general needs improvement. They are rude over the phone and in person.

January 20, 2020

By Melisa S

I am a current client of this provider

They've helped my mother with her medicine. I would tell a friend that they are reliable.

December 14, 2019

By Deedee N

I am a current client of this provider

I don't usually have to worry about anything, so it's been fine. I liked how they coordinated quickly with me, and their communication was good.

December 11, 2019

By Dave M_8

I am a current client of this provider

It made my life easier. The pressure was taken off my family because we knew she was cared for. I like their flexibility, professionalism, and they are a great company.

December 09, 2019

By Diane R_3

I am a past client of this provider

They have a strong sales team that over sales what they are able to provide. They should have some understanding that the client might change their attitude. We had caregivers that would say that they would not take care of my mother because she would get aggressive, so I had to get up at 11 at night to take care of my mother. They are horrible. There was no consistent communication, the aides would show up late, would arrive late, and not want to care for my mother. My mother fell and had a face injury when they were there.

November 16, 2019

By Thomas H

I am a current client of this provider

It's kept me from getting sick. I like that the medicine I get is fabulous and that the caregivers are on time.

November 08, 2019

By Dennise C

I am a current client of this provider

I like their organization, and their punctuality is dependable.

October 30, 2019

By Anonymous_2596

I am a current client of this provider

They are letting me sleep by being here. They are here at night when I am sleeping. I don't really get a firsthand look at the care. Basically, he won't let them care for him. Since they have been here, he has been quieter.

September 10, 2019

By Noreen F_1

I am a current client of this provider

The nurse is very professional and contacts me about when she is coming. She also texts me to ask if I am okay. I would improve the management, procedures, and communication.

August 21, 2019

By Jennifer R_6

I am a current client of this provider

They were quick to get someone out there. It was a short-term need they fulfilled for her.

July 17, 2019

By Joyce S

I am a current client of this provider

I feel better. They just do their job and do it the right way. I just like it all. I like the nurse that comes. She is very nice, and I get to know her like a friend.

July 08, 2019

By Katherine W

I am a current client of this provider

It is very convenient to have her come and help her. The nurse that takes care of my loved one is outstanding, and she is very attentive.

July 01, 2019

By cid19

I am a past client of this provider

Tried to use this agency a few times but each time the caregiver has been late or didn’t show up. On the very last occasion my parents were left alone without anyone being there for hours. When someone arrived it was an unlicensed person who did not know how to care for them. Other times the agency would call at the last minute leaving no time to make new arrangements.

June 20, 2019

By Diane P_12

I am a current client of this provider

They have provided us with some peace of mind and have also allowed my husband and I to have more time for errands. The office staff member is great! She is easy to get ahold of. She is quick to respond, and I am never left wondering if she got my message. They are willing to accommodate.

June 13, 2019

By Heather O

I am a current client of this provider

They will do her nails and socialize with her. They take her outside. I like that they have good communication. If the person that is supposed to come doesn't, they notify me.

May 23, 2019

By Anonymous_955

I am a current client of this provider

The caregivers are always accommodating when we need to change times. They are always willing to help, and they are here when we need them.

May 23, 2019

By Ken _1

I am a current client of this provider

They take care of her. They show up on time and take care of business.

May 20, 2019

By Leslie S_5

I am a past client of this provider

The company we had would not let him live without 24/ hour care, and they provided someone immediately that went above and beyond their responsibility. They have a timely response, phenomenal staff, and they have a willingness to get to know my father.

April 04, 2019

By Laura C_7

I am a current client of this provider

They have followed up and kept me informed on any changes. They have overall been great. They are responsive and helpful.

March 21, 2019

By Anonymous_1704

I am a current client of this provider

They help just by being there and interacting with my loved one. We had one caregiver in the beginning that just sat and played on their phone. Sine then, the services have been excellent.

March 13, 2019

By Erin _1

I am a current client of this provider

Someone would've had to take a day off work every three months, and it's very convenient for us. I'm impressed by the staff's responsiveness. Occasionally the caregiver has been late, but they make it work.

March 06, 2019

By Carol H_15

I am a past client of this provider

They helped me by always being in contact with me and letting me know right away if there were any issues. They had a real personal touch with both the caregivers and the office staff.

February 22, 2019

By Deb R_1

I am a past client of this provider

It was vital and definitely important to the life of my dad. It was very important. We had probably two days where no one came to check his blood sugar and give him his insulin. We were supposed to have coverage, and we didn't receive insulin. If we hadn't been in town, that would have been problematic.

February 19, 2019

By Bayer L

I am a current client of this provider

They help make my life better. My nurse comes in and gives me my infusion. She goes above and beyond what a regular nurse does. I love the nurse. My nurse is awesome and I don't want any other.

February 19, 2019

By Elizabeth _2

I am a current client of this provider

They are reliable. I've only used them a little, so it's hard to say how likely I am to recommend them.

January 14, 2019

By Theresa W

I am a current client of this provider

There is a consecutive caregiver. We have a very dependable caregiver who my mother has come to like and trust.

December 12, 2018

By Mike F_5

I am a past client of this provider

It made a very significant difference. It took some pressure off of my mother, who was taking care of my father. It allowed her to get some rest because they provided care overnight. The office staff and caregivers have good followup.

October 25, 2018

By Pete P

I am a current client of this provider

They just made my loved one feel comfortable and supported all day long. The problem is they each have some ideas on how to do things. It would be better if they were trained in one day. We have three different people doing three different things and it's not uniform. I like that they tailor what they do to my home, so I'm not changing my lifestyle to have them come to my house.

October 19, 2018

By Anne J

I am a current client of this provider

Ellen answer all my questions or finds the answers for me. She's very knowledgeable. Ellen, the nurse that comes, is wonderful. It's hard to sit down for hours with a stranger, but she makes it easier.

October 19, 2018

By Susan P_2

I am a past client of this provider

They were knowledgeable. They taught us how to use the feeding tube. They're dependable. They were there for the week when we needed them.

October 19, 2018

By Heather B_2

I am a past client of this provider

It was stressful. The nurse was nice, she just got rattled very easily. They need to be the professional and find a replacement when my caregiver is not able to come. They needed to be the supervisor and tell me what they were going to do instead of leaving some reliance on me saying what I need. They could have the nurse that schedules me to not cancel me last minute and not leave me high and dry.

September 21, 2018

By Allison R

I am a current client of this provider

From a daily prospective not that much was impacted but everything is smooth and nice. My experience has been good and my nurse is great.

August 15, 2018

By Anonymous

I am a current client of this provider

Once they get here, it's fine. I don't have the same caregivers, which is annoying. I am not made aware of scheduling in advance. The afternoon of the day, I don't know if someone is coming or who is coming.

August 10, 2018

By Elizabeth C_10

I am a current client of this provider

They make me feel at ease. I like that the nurse is very personable. I feel very comfortable knowing she is qualified.

August 07, 2018

By Cynthia D

I am a current client of this provider

She's very fine and quick. She's also very efficient. My nurse is fabulous. She is friendly and is able to stick me, and I'm a hard stick.

July 27, 2018

By Anonymous

I am a current client of this provider

I don't know what they are supposed to do and if I ask them to do certain tasks that they aren't supped to do, I might get in trouble. The things that they do, they do well, but I might get in trouble for asking them to do specific things. There is a language barrier and I have a hard time understanding them. I don't understand what they are supposed to do.

July 17, 2018

By Jean _1

I am a current client of this provider

They have been helping to keep him safe, which is the primary goal. I have liked a number of the aides, but there are a few that I feel that they want to do the least amount of work possible.

July 12, 2018

By Timothy M

I am a current client of this provider

It makes things so much easier logistically so that I don't have to schedule doctor's appointments all the time. They come to the house and it makes it very easy to get things up and running.

July 05, 2018

By Richard G_14

I am a past client of this provider

They should learn to read so they don't mess up my house. They send people who can't read English. They spilled bleach on my rug. They washed my finished woodwork with bleach and ruined brand new towels.

June 26, 2018

By Timothy H

I am a past client of this provider

They were able to work around my schedule, which was helpful. I don't know anyone who needs them, but if I did, I would recommend them.

June 13, 2018

By Carol O

I am a current client of this provider

They are doing showering for two elderly relatives and that elevates me because I have two full-time jobs. I would tell them they are on time, kind, and get the job done.

May 24, 2018

By Shannon Q

I am a current client of this provider

I don't have to leave work anymore to have my treatments because now I can have them at home. I've only had them for a couple weeks.

May 22, 2018

By Mary M

I am a past client of this provider

It couldn't have been better. They've been able to alert me of things going on with my mother. I would refer someone to them because we've appreciated their excellent communication and because the caregiver they sent my mother was so good to her.

May 18, 2018

By Alice G

I am a current client of this provider

They come and do an IV and leaves. They are very sweet and know my business.

May 15, 2018

By Robert W

I am a past client of this provider

I think the energy level and engagement of the caregiver should be higher. I would say that the care provider is carefully matched to the person being cared for.

May 08, 2018

By Tracey B

I am a current client of this provider

They are changing my dressing for me every week. I have had trouble getting fill in nurses when mine is on vacation.

April 19, 2018

By Emmalee M

I am a past client of this provider

The nurse that we worked with went above and beyond.

April 04, 2018

By Michelle P

I am a current client of this provider

The CNA who comes is always there and is very consistent. That is really important for me because she is one of the first people who came when we set up. She also has a great attitude. It helps a lot to have someone consistently coming to help me bathe him and get him up. This has also allowed my daughter to take some time off from helping out.

March 26, 2018

By Richard Matt C

I am a current client of this provider

I like that they are flexible on times, and the two nurses have been very nice. They have been able help me monitor my husband's vitals, which takes a big load off of me.

December 28, 2017

By Sarah M_6

I am a past client of this provider

The quality of the services could not have been better. BrightStar Care's actual interaction with my loved one's daily life was short, but in the short time they were there, they helped make his last wish come true.

December 21, 2017

By Violet T

I am a current client of this provider

I think that they're very good people and they do things that I'm pleased with, but they don't cook. She does my laundry for me.

November 21, 2017

By John E_5

I am a current client of this provider

I would tell a friend that BrightStar Care has an infusion service that is dependable. My husband could not live without the infusions that they provide for him.

November 07, 2017

By Susan J_4

I am a current client of this provider

BrightStar Care has great nurses that come on time and work with my schedule. BrightStar Care has made my life easier by coming on time and taking care of me.

October 06, 2017

By Charles K_3

I am a current client of this provider

I would recommend BrightStar Care more if their services did not cost so much. I would like the cost to be more manageable, but they do provide good care. I really do not work much with BrightStar Care but they take care of my loved one. If they are taking care of them there is less for me to worry about.

August 10, 2017

By Gloria B_2

I am a past client of this provider

BrightStar Care was very responsive and they were always available to help out. They responded to issues very quickly. The services allowed my mom to stay where she was for a while.

August 10, 2017

By Sandra R_4

I am a past client of this provider

BrightStar Care's service was very good but some of the caregivers could have used extra training. BrightStar Care's caregivers were here when I needed them which was very important.

July 25, 2017

By Anonymous_534

I am a current client of this provider

BrightStar Care is very professional with the care they give my loved one. BrightStar Care comes at night so I can have a good night's sleep.
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Home Health Reviews for BrightStar Care of Norwood

July 14, 2021

By Susan H_56

I am a past client of this provider

I am not a nurse and cannot do IV's by myself, that is not something I felt comfortable doing myself. I wanted to feel confident that someone could do it safely. I could not have done this myself. The people they have working for them are very impressive. The visiting nurses are excellent.

May 14, 2021

By Scott Z

I am a current client of this provider

I do not have to go into a hospital to do blood work. They can improve on the consistency in a nurse and it feels like different aspects of the care are being put on the patient.

May 14, 2021

By Scott Z

I am a current client of this provider

I do not have to go into a hospital to do blood work. They can improve on the consistency in a nurse and it feels like different aspects of the care are being put on the patient.

March 26, 2021

By Victoria L_2

I am a current client of this provider

Before doing home infusions, I had to go to an infusion center, but it was great when I started doing it at home. Having the nurse come to my home is amazing. I think it would be helpful to have some sort of app or website where I can track my appointments and information like that. I do a lot of texting directly with the nurse.
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Services and Amenities of BrightStar Care of Norwood

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health
  • Range Of Services Extra: Companion Transportation

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Blood Work And Other Medical Care
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: First Aid And/Or Cpr, Emergency Procedures, Fall Prevention, Cooking And Special Diets, Hospice Care

Payment options

  • Credit Card
  • Payment Options Extra: Ltc Insurance, Va Benefits, Medicare Advantage, Direct Debit/Ach

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured
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BrightStar Care of Norwood

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