I have been a client of right at home Haverhill for almost 3 years . I have The same caretaker for the amount of time I’ve been with right at home. She always tells me how much she looks forward to our Monday mornings she’s always on time. I love our conversations and our interactions. I hope to have her for a long time. If I need something extra done I can always count on her to help me in anyway that she can And she always goes above and beyond. I am very happy to have her as my caregiver.
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Reviews of Right at Home Haverhill, MA
Home Care Reviews for Right at Home Haverhill, MA
September 12, 2022
I am a current client of this provider
August 31, 2022
I am a current client of this provider
Christine (Chrissy) has been working with my mom for nearly 6 months. My mom and Chrissy have become the best of friends and we consider her family. Chrissy is friendly, always arrives with a smile and cares for mom like she was her own mother! Chrissy does homemaking services for my mom which is such a huge help. Chrissy has told my mom that she just loves these visits because they make her day! It's such a relief to me knowing that my mom is in great hands with Chrissy. We are incredibly lucky to have Chrissy as our homemaker. Thank you Right at Home and Chrissy!
Provider Response
Thank you for pointing out how great Chrissy is! We love her at Right at Home and she is an awesome CareTeam member. Thank you!
June 22, 2022
I am a current client of this provider
I'm disgusted on how I've been treated. My homemaker days have been wensdays at 12:30 Emily and Juan decide to send whoever they want at anytime time they want with no consideration for clients. This has happened more than 4 times. They are well known for leaving voice-mail at 4:54 pm or not notifing me at all. Mercedes is the only one that communicates with the clients and I'm tired of always complaining to her for what her coworkers do. Would management please address this problem with Emily and Juan.
Provider Response
Hi Claudia- we got right with you the moment this review came out to discuss your issue with the office. Sorry we did not respond here. We are sorry that you had a bad experience with the office staff and have addressed it. If you have any other issues, please call Kelly Latanowich, our Director of Home Care Operations, but I hope it is all fixed now. -Rosaleen
June 20, 2022
I am a current client of this provider
I am extremely fortunate to have Angela as my PC/Homemaker through Rite at Home.
She is dependable, caring, professional, and a dedicated worker. She performs all PC/HMK with proficiency and in a timely manner. She effectively does my much needed shopping at the local market. Angels is an asset to your organization and for me irreplaceable. Angela adheres to a very high standard for PC/HMK. Please commend her for her outstanding work ethic and worker performance. To me, she is like family and I can not say enough about her work and sensitivity to all the needs of the elderly.
Roberta B
Provider Response
Roberta- thank you for giving Angela a shout out! She is a great CareTeam member and we value her. Our company purpose is to change the world one human interaction at a time....it seems like Angela is doing this for your family. Thanks again and be well.
June 07, 2022
I am a current client of this provider
It's a pleasure to have housekeeping services from April. She is unfailingly prompt, cheerful, thorough and efficient. When my schedule has changed from time to time, Right At Home and April adapted seamlessly.
May 21, 2022
I am a current client of this provider
I receive house cleaning services. April is always on time, pleasant, and efficient. She always asks if there is anything else she can do before she leaves. She is very reliable. I would recommend April for your Right at Home services.
Provider Response
Thank you for this lovely review of April. She is a very valued CareTeam member and we appreciate you telling the world that she is wonderful. We will make sure she gets kudos here at Right at Home.
February 04, 2022
I am a past client of this provider
Right at Home enabled me to keep my Mom in her home, where she wanted to be, for almost a year. When my Mom had home hospice services, the assistance of our Right at Home caregiver was invaluable. I couldn't ask for a more dependable, trustworthy, and compassionate person to help us during that difficult time.
September 25, 2021
I am a current client of this provider
Have had wonderful relationship with Haverhill Office. The Staff throughout the years has been great.
My wife is the patient and has grown to know our caregivers as good friends, and sometimes like daughter. We have been fortunate to have some great help. A couple are thought of as additional daughters.
Highly recommend their services.
Provider Response
Ditka- thank you for this lovely review. That office in Haverhill is great and thank you for sharing your experience with our terrific caregivers. Peace to you and your wife.
September 24, 2021
I am a current client of this provider
Right at Home went out of its way to provide help for my husband, David! The caregivers provided to us were always on time, very competent with their care and friendly. Importantly, they were able to assist David with transfers from chair to bed, and with personal care. I was comfortable (and grateful) that staff was always punctual. David also was comfortable with the aides and they became his friends.
September 14, 2021
Other
My 93 year old mom would only be able to continue to live at her own home with the help of the Right at Home staff. The various aides that provide care are great. They are always on time and communicate back to me and their managers consistently. The management staff at Right at Home are always accessible (via phone and e-mail) and are responsive with all issues and have somehow covered every shift even during the trying times of Covid. The caregivers are great and very caring and professional.
Provider Response
Thank you for highlighting our office staff here. It has been very hard to keep all of our clients staffed. I am so happy that we have been responsive and been able to keep our promises to you.
April 01, 2021
I am a past client of this provider
My father needed overnight supervision. They were able to provide care right away (next day) and were very reliable. I would highly recommend this agency.
October 17, 2019
I am a past client of this provider
Very professional service. Home makers were very hard and dedicated workers. Office workers and home makers had excellent customer service skills. Employees were always on time. I would highly recommend this agency.
September 03, 2019
Other
A very good friend of mine was diagnosed with cancer which was quickly destroying her ability to function. When it was time to call hospice for in home services, I immediately contacted Rosaleen of Right At Home as well! The services that her staff extended to my friend and her family were priceless. My friend and her family said that without the care they received from Right At Home, they do not know how they would have gotten through this terrible time in their lives. Every person we dealt with was warm, compassionate, understanding and added another level of comfort.
July 31, 2019
I am a current client of this provider
Max is conscientious 100%. He takes care of me and can take care of anything. Couldn't find a better person than Max. Does everything! Max has had a positive effect on my life.
April 09, 2019
I am a past client of this provider
Right At Home provided personal care to my father who lived at an assisted living facility. Finding help can be emotional & scary, especially when you’re doing this from out of state. I was treated by friendly, caring staff who were empathetic and sensitive to my situation. I was impressed with how quickly services were put in place! I appreciate Right At Home’s willingness to receive feedback regarding their employees and the agency’s effort to find the right staff to support my father. I was also impressed with Right At Home’s proactive communication. The office would call me with any unexpected changes in personnel and they always provided a substitute when needed. The office staff were very accessible and I could always reach someone if I had a question or wanted an update of my father’s care. Right At Home supervisors were responsive to my father’s needs & my requests and followed through with their staff based on our conversations. I would highly recommend this agency to anyone seeking care for their loved ones.
February 28, 2019
I am a current client of this provider
Right at Home goes to my parents once or twice a week. My father said he thinks they're doing a very good job. One of them is a nurse from Haiti and that is extremely helpful to me because we had an issue where my parents were both hospitalized at the same exact time and with something contagious. I had to call the company the day before discharge to get 24/7 care for a period of time for my mother because my father was also sick then. It was just a nightmare.
The company was able to respond within two days and get the help we needed for the overnight, so that was very helpful. It is helpful that one of these folks is a nurse even though she isn't trained here, but she is a nurse and she is very helpful to me. She knew exactly what to do when we had to disinfect the house and use certain products and to use gloves. They also have a nurse who comes every so often to check. She is OK. She has made a couple of mistakes, so I'm not in love with her, but she doesn't come that often and we don't really need nursing usually, so it is fine.
The two caregivers are good. The company has been very responsive to our needs. The person I deal with, Cindy, is excellent. When I do have an issue, I call her, and she is on the same page I'm on. They appear to be extremely organized on speaking with her on the phone, and she follows up when she says she is going to or somebody does. Their process is very good.
April 28, 2018
I am a current client of this provider
Someone recommended Right At Home to me for helping with care for my mother who had been in and out of the hospital with problems getting back to normal daily functioning. She also has some increasing dementia. The Right At Home aides were very professional and motivated. My mother was somewhat resistant to having help, although we really needed it for her and the aides were used to dealing with differing moods of the clients and it seems that their training is very thorough, so they are very accepting and understanding. I found the service to be very flexible when we needed to add a shift or move things around, as long as we adhered to the contractual notice period. Overall, I really liked Right At Home because they train their personnel well so they are prepared to deal with client issues, especially with dementia and other problems that come with elder care and their aides are very pleasant and professional.
May 25, 2017
I am a current client of this provider
Prompt response to initial phone call for information
Staff very flexible about meeting us
Nurse and home health aide pleasant and efficient
June 21, 2016
I am a current client of this provider
Except for one, all aides have been good and helpful. However, Laurie is a star! She knows what she is doing, is fast and incredibly kind and always helpful.
June 17, 2016
I am a current client of this provider
My aide is amazing. I never thought I would find someone that was so understanding and attentive. She makes my day better. I look forward to the days she comes to help me. I am sole caregiver of my husband and her help is very appreciated.
June 17, 2016
I am a current client of this provider
Marierts is the best. She is like a mother to me. She knows what to do without being told. She comes in and does it!
May 10, 2016
I am a current client of this provider
I am very satisfied with Right at Home.
May 10, 2016
I am a current client of this provider
Service has been good so far. They come on time and try to get everything done in the time they are given.
May 10, 2016
I am a current client of this provider
Very Good. The girls are very caring.
February 26, 2016
I am a current client of this provider
Excellent and fantastic services provided by Right at Home!
February 25, 2016
I am a current client of this provider
Services are going well. Charmela is superb, well organized and very efficient. We have laundry at another building and she handles this very well and times the procedure so that she is able to return to the home and continue her work load here. Johonney is here on Friday and also does laundry and general cleaning.
February 02, 2016
I am a current client of this provider
Care is excellent!
February 02, 2016
I am a past client of this provider
Right at Home did a wonderful job caring for my aunt while my uncle was in the hospital. They really paid attention to details. Nurse was wonderful. Aides were very caring and my aunt really liked them. We felt like she was in very good hands while we were not able to be there to help her. Thank you Right at Home!
December 30, 2015
I am a current client of this provider
Wonderful, pre-captive care, full attention to detail and all the time willing to do one thing and usually sees something before it needs to be done. Always on time, was hesitant to care but I’m so glad I did this
December 30, 2015
I am a current client of this provider
I am very satisfied with the help from Right at Home.
December 29, 2015
I am a current client of this provider
Fletcher the caregiver is great.
December 29, 2015
I am a current client of this provider
Meanerts M. is wonderful.
December 23, 2015
I am a current client of this provider
Consistently good services.
December 17, 2015
I am a past client of this provider
I have had very good care. Overall all the girls have really tried to accommodate me. I would call on the same agency to care for me again.
December 16, 2015
I am a current client of this provider
I feel like I get excellent care from all of the aids. They also help with my meals. The nurses are great. They help keep me healthy.
February 19, 2015
I am a current client of this provider
Right at home did a fantastic job over the last 5 years with my mom's case. Lissette was exceptional and excellent. Alyssa was very responsive and great.
June 17, 2014
I am a current client of this provider
I can't thank Right at Home enough for helping us with my mom who suffers from Alzheimer's. The aides are wonderful and they are well educated on this devastating disease.
April 30, 2014
I am a past client of this provider
The staff was super helpful and responsive when I needed help for my grandmother at the last minute. I am grateful for the assistance they provided and the positive attitude of the staff. They were able to coordinate a schedule, in a timely manner, that worked for our family.
April 13, 2014
I am a past client of this provider
Right At Home did a great job in caring for my mom. She loved her aide and overall it was a very positive experience.
March 31, 2014
I am a past client of this provider
Right at Home took care of my father while he was recoperating from his surgery. They were wonderful. It was comforting to know that he was well taken care of while I was at work. Right at Home went above and beyond to find the perfect caregiver.
September 18, 2013
I am a current client of this provider
Right @ Home assisted my husband while on vacation visiting my family in North Andover. My husband was in need of unexpected wound care (dressing change) and Right @ Home came to rescue. They were responsive came the morning I called. Brenda, the nurse, was wonderful.
March 21, 2013
I am a current client of this provider
Right at Home does business with the elder service agency that pays for it. Their service is okay, but not that great. When they felt we were going to be able to do private pay, they had a real interest in helping us out, and then, when they found out that we were just going to be able to afford what the elder service agency could afford, their attitude was a little different. The caregiver is just so-so. We've been using them since mid-January. They need to work harder to improve themselves.
Provider Response
Hi Pat, We didn't notice your review until now. Sorry for the delay. Please call Alyssa in our office at 978-744-5151 and talk to her about your past or current concerns. All clients - including anyone paid for in the state program - deserves the best of home care services. We educate our caregivers that one of their 5 essential functions is to relieve your stress! Doesn't sound like the case here, so call our office and we will make sure that you are satisfied with your caregiver. Thanks for the heads up.
Rosaleen Doherty, Co-Owner, Right at Home North of Boston
August 26, 2012
I am a current client of this provider
My husband and I are very pleased with the work the care givers do when they come to our home. They are very pleasant and extremely wonderful making the house looks so nice when they are through. Thank you to all the Girls we have had. Lorraine
About Right at Home Haverhill, MA
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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