My caregiver arrives on time. She is very knowledgeable on cares, techniques needed with my care. She is very self motivate and can see what needs to done, but asks what I want done. I'm so happy he set this up. She is a god sent. I'm in a wheelchair so help with personnel care is great. She does home chores I'm not able to do. She gives my husband a couple hours for himself. This takes a lot off my mine.
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Reviews of Right at Home Cedar Rapids
Home Care Reviews for Right at Home Cedar Rapids
January 08, 2021
I am a current client of this provider
December 18, 2020
I am a current client of this provider
They help me with showers, and they take care of the house, and they are willing to do what they can.
If I needed help or anything like that, or I needed to change some appointments they would work around what I needed.
December 16, 2020
I am a current client of this provider
We can trust them to provide transportation, home care, grocery shopping when needed.
They customize the plan for whatever you need and they are very caring.
December 14, 2020
I am a current client of this provider
It's been helpful to have someone come in and help him walk every morning.
They answer our needs and have been nothing but good ever since I started with them.
December 14, 2020
I am a current client of this provider
Each time they've sent someone who can't find a key, I've had to drive 25 miles to unlock it for them.
We've had trouble communicating with their office manager. On the positive side, when we have caregivers I can count on, it gives me reassurance that I don't have to go there every day. Some of them have been wonderful. Two I was impressed with.
December 08, 2020
I am a current client of this provider
The services have been going well. They provide me the service that I can't do anymore.
We got a perfect worker!
December 04, 2020
I am a current client of this provider
We don't have to clean the house.
We've gotten lucky with the several people who've come. Patty is wonderful, she cleans the house. She's also very concerned with us, she's always asking about us.
December 02, 2020
I am a current client of this provider
It is probably pretty tremendous. We are not totally helpless, but the support they give us is great.
I have liked that they are down to earth and really get their work done. They do a good job.
November 24, 2020
I am a current client of this provider
They have a positive impact on him because they interact with him.
They need more consistency with the caregivers that are provided.
November 18, 2020
I am a current client of this provider
Their care boils down to housekeeping at this point and running any errands that he needs from them.
I like the caretakers they have sent over. Several of them have stayed for quite a while, though of course there were times where I needed a substitute. They are very pleasant to work with.
November 04, 2020
I am a current client of this provider
The services provided by Right at Home have been a big impact because the caregivers are able to help me keep my home clean since I have to be by myself.
I would like to have more caregivers to come by and help me.
November 04, 2020
I am a current client of this provider
They are a very nice agency. They help me in every way.
I like the workers very much. They are open, honest, and hardworking.
November 04, 2020
I am a current client of this provider
They do everything that I ask them to do, they are great.
I like that they are prompt in letting me know if there are any changes.
October 28, 2020
I am a current client of this provider
They give a large and positive impact for her life. There is room for improvement but it is good to have room for improvement.
She took good care of Linda.
October 15, 2020
I am a current client of this provider
It helps to have someone assist with my care that I can't do by myself.
I like the system they assistant they sent out, she is knowledgable about what she is doing.
October 15, 2020
I am a past client of this provider
They more or less did stuff I couldn't do.
They clean my house.
October 13, 2020
I am a current client of this provider
It helps me get where I need to go. My family works, so they can't always come to do it. That is why I've been using these people.
We have had a little mix-up with times and destinations with the first few visits. They seem to be nice people.
October 11, 2020
I am a current client of this provider
Office staff are so friendly and accommodating. Rose is so helpful and always comes through for me. She has always assigned super people to help me in my home. Mary, the gal who is helping me now, is exceptional. She needs little direction from me. She just seems to know what needs to be done.
October 06, 2020
I am a current client of this provider
I like it because the garbage is so heavy, and he takes it out.
They have always been good about letting me know if someone can't come or if I can't be here I let them know, and they are okay with that.
September 28, 2020
I am a current client of this provider
I appreciate that they are willing to do anything we need. I feel it is a big help to me.
I like that they are right on top of everything.
September 28, 2020
I am a current client of this provider
They make my life much easier, and I appreciate that.
I would like to see their daily task list improved.
September 24, 2020
I am a current client of this provider
I am pleased with the service, but because it is just my husband and I the house does not need a lot of up keep. I do feel uncomfortable that I don't have enough work for them to do. In the past they did clean for me. They are always willing to do the dusting for me.
I like that I have somebody to talk to.
September 16, 2020
I am a current client of this provider
They're doing what they're here to do, and we've been satisfied with that.
If there is a need, it would be helpful to get in touch with the individuals in the first area so they can get to know what the clients' needs really are.
September 11, 2020
I am a current client of this provider
It would be helpful to have the caregiver here for more than two hours.
The company needs to relay information better.
September 11, 2020
I am a current client of this provider
They have helped the most in transporting Angelo.
I like that the company is very compliant with our needs.
September 04, 2020
I am a past client of this provider
It impacted me a lot and relieved me a lot.
They needed to have more of a set list of duties when they come, so they could at least do something as opposed to nothing.
September 04, 2020
I am a current client of this provider
I get winded really easy so they do all the things that I can't do.
They provide me with whatever I need.
August 25, 2020
I am a current client of this provider
She can bathe my father which gives me ties to clean and do other things.
They always call if no one can make it. I have had good people that come.
August 25, 2020
I am a current client of this provider
They are good at everything!
The caregivers come regularly and do what is expected of them.
August 20, 2020
I am a past client of this provider
Just do what they're doing. I have a couple of caregivers that didn't seem to respect me.
If I could request a certain caregiver that would be really nice.
August 20, 2020
I am a current client of this provider
I can't do some things so they do those things for me.
They care about people. If you need help to do something they help you do it. They don't leave you stranded by yourself.
August 14, 2020
I am a current client of this provider
I have back problems so I can't do a lot of things for myself so my caregiver helps me.
I like my house cleaner. She is wonderful!
August 05, 2020
I am a current client of this provider
If I fall they pick me up and if I need a ride they are happy to do it.
They are always there if I need them and they are always really nice.
August 05, 2020
I am a current client of this provider
My caregiver cleans the house for me.
They make sure we are happy before they leave.
August 01, 2020
I am a current client of this provider
Current workers not as good. Had a worker cover up and leave urine soaked sheets on my mom's bed and still made the bed! Fails to put lotion on her legs, now dry and flakey. Fails to bathe her as often as requested. Doesn't do the light housekeeping, such as taking out trash or vacuuming. Fails to even start laundry. Extremely disappointing at the lack of quality caregivers.
Provider Response
Our caregivers use a variety of techniques and communication to encourage performing personal cares. We have a solid customer service process in place to ensure our staff is completing tasks as expected by our families. Thank you for your feedback.
July 27, 2020
I am a current client of this provider
It's getting better. I have too much stuff in a small apartment.
For one thing, they're professional and organized.
July 27, 2020
I am a current client of this provider
They come for three hours a week and they make a big impact. They can give me more hours. She comes in to clean.
I like the caregiver they sent. She comes in, does her job and leaves.
July 22, 2020
I am a past client of this provider
I like the availability and it just gives me a chance of what I need to do.
We liked their professionalism.
July 22, 2020
I am a current client of this provider
They need to check in and be back in touch with me.
They need to check up on me when they're doing something for me.
July 07, 2020
I am a past client of this provider
They helped take care of my dad.
I am likely to recommend them. It was very professional.
July 07, 2020
I am a current client of this provider
They show interest in order to help the patient.
I like that the owner is very attentive to our needs.
July 07, 2020
I am a current client of this provider
It simplifies it because there are some things that I can't do at my age or health point.
They are nice people and they do a good job.
July 07, 2020
I am a current client of this provider
They visit, provide companionship, and take me places I need to go.
The employees are very nice and cooperative with what you want them to do.
July 07, 2020
I am a current client of this provider
They have good quality care.
They help out and are very conscientious.
July 04, 2020
I am a current client of this provider
The service is great. Some weeks they are all I see here at home. The people are all pretty great and enjoy what they do.
June 03, 2020
I am a past client of this provider
I have had two care workers with Right at Home and both have been wonderful. Very dependable and such great company for my mother. Thank you Lika and Tiffany and Right at Home Cedar Rapids.
March 12, 2020
I am a current client of this provider
It takes care of the things that I can't take care of on my own.
I like that they are always on time.
March 04, 2020
I am a past client of this provider
They are being very accessible and able to communicate with us. They are dependable on the times.
They are very easy to communicate with. They are very flexible and will provide care for 1 or even 100 days.
February 21, 2020
I am a current client of this provider
They have helped the most by helping her with bathing.
I like that the owner came out and talked to us. Everyone is very friendly.
February 18, 2020
I am a current client of this provider
They come and they clean.
Sometimes I need to get somewhere and I can't get there. I don't know how to get ahold of my worker to see if she can take me somewhere.
February 10, 2020
I am a current client of this provider
Susan has been a lifesaver. She came right in and assessed whats needed to be done and started right in on the urgent tasks. Over the following weeks, she has been able to tackle years of clutter and mess and organize my home. This week, I finally saw my beautiful living and dining room sparkling as they never ever have in eight years. Im now loving my home! Susan has a sparkling personality!
February 07, 2020
I am a current client of this provider
They do things the way I like them to be done. They're sensitive to my needs and wishes.
The person I have is very good, and the only time she was ill, they found a replacement right away.
February 07, 2020
I am a past client of this provider
The majority of the caregivers were excellent, skilled, friendly individuals. In some cases going beyond what they needed to do to help out my dying husband and myself. There were a couple of scheduling glitches and 1 or 2 caregivers sent out who were probably not up to the task. But overall, I would rate the agency as excellent!
January 27, 2020
I am a current client of this provider
We don't use them a lot, but it's comforting to know that she is there when we do.
She is on time, pleasant, and helpful.
January 23, 2020
I am a current client of this provider
They are punctual.
I would like to see the cost go down. I think they are a little high.
January 21, 2020
I am a past client of this provider
Ed enjoyed the ladies, and I was very grateful for the help. I would have Ed's meals ready, and they would heat them up and serve him. They also helped him to and out of the table.
I would highly recommend them. I would tell a friend that they were always very nice people, on time, and very professional.
January 16, 2020
I am a past client of this provider
They did what I asked them to do. I needed someone to get me from the hospital and take me home and sit with me, and they did that.
I could use them as I needed.
January 16, 2020
I am a current client of this provider
It has been helpful to have that extra person to help with mom so that we don't have to take her out of the home.
They are very dependable. I can work with them, talk to them, and discuss changes. They are easy to work with.
January 07, 2020
I am a past client of this provider
There were two that were outstanding. They did anything she needed them to do. They read to her, helped her in the bathroom, and they were great.
Their scheduling sucks and their caregivers that come leave early or get sick a lot.
October 28, 2019
I am a current client of this provider
They respond to requests in a timely manner.
I like how responsive they are to our requests.
October 28, 2019
I am a past client of this provider
They cared for my loved one and helped with showering.
They could have been a little more thorough with the cleaning.
October 28, 2019
I am a current client of this provider
It makes a big impact because the caregiver is very sweet, and my mom gets along with her. My mom has Alzheimer's, and the caregiver really cares about her.
They are really great. The caregiver is really amazing, and they really try to help us.
October 23, 2019
I am a current client of this provider
Truthfully, they could keep their cell phone off when working. I would expect that from anyone, unless they are dealing with an emergency.
The person that is doing the cleaning is someone that sits with people. It is not a deep cleaning. It's something more professional.
October 21, 2019
I am a current client of this provider
They are able to bring things on time and get it to me.
They make sure that I am getting everything that I need, and that is important.
Provider Response
The software system we utilize is set up to alert our staff if a caregiver misses a scheduled clock-in time for any shift. When an alert is received, we call the caregiver to determine the reason for the missed clock-in and we then call the client to inform them of the situation. Our customer service process begins after the very first visit to give the client an opportunity to share their experience with the caregiver. Based on feedback, we either continue services as is or provide more training to the caregiver based on the client’s specific needs or any change in condition, which we continually watch for. If there’s an issue with client/caregiver compatibility, in that rare occasion we will make any necessary staff change and then assess the situation once again. We also provide general guidelines for cleaning based on client direction and feedback how they like their homes cleaned and what products and tools they like used. Thank you for your invaluable feedback.
October 15, 2019
I am a current client of this provider
It gives her something to look forward to. She wasn't allowed to leave, but when the caregiver was there, they could go out to the park or something.
All the people that we've had over the years have been really nice and friendly. They've helped my mom be active.
September 03, 2019
I am a past client of this provider
I called them, and they told me that they did not have anybody else to send me. It is terrible since I did not have any help.
The last girl did not do anything. She did not help bathe me or help me with the boxes. The problem is the caregivers, not the agency.
Provider Response
It can be a challenge at times to find staff to work in the more rural or remote areas of our state -- caregivers who have compatibility with a given client. However, with enough time and effort, we have been able to accomplish this goal. As part of our customer service process, clients are called regularly by our office staff to see how visits are going with our caregivers. We encourage clients to report any concerns to us so we can then develop a different game plan addressing those concerns including but not limited to changing the client’s caregiver. Clients are also asked during the initial assessment with the owner of the company to not hesitate to give us a call with any feedback.
September 03, 2019
I am a current client of this provider
It took a lot of stress off of me. I was able to do important things and take those things off my mind. I had things to do, and they gave me space.
They are prompt and very efficient. They did a good job.
September 03, 2019
I am a current client of this provider
I cannot drive, and they drive me to go shopping.
They send me the bill and mark me for each week.
September 03, 2019
I am a past client of this provider
I didn't have to do as much, thanks to them.
They had quality work. They did a very good job cleaning our apartment.
September 03, 2019
I am a past client of this provider
It just helped her get her day started.
They're quick to respond and easy to get a hold of.
September 03, 2019
I am a current client of this provider
Any time you can get some help, it can make things better for you. I am just not sure how they train their people.
I think they have certain people for certain jobs. They have to send somebody to do what you need. They do not completely do that. We are getting people that are more set up to grocery shop and fix meals. We are more interested in house-cleaning services.
September 03, 2019
I am a current client of this provider
They could have less caregivers and more consistency of the same person.
I would like them to communicate more with us, like for scheduling people.
September 03, 2019
I am a current client of this provider
They come to the house and do the floors and the bathroom, which is a big help. She comes in and cleans, which gives me a break.
They could train their house cleaners a little better.
September 03, 2019
I am a current client of this provider
They have helped the most by helping my loved one, because I am no longer able to help.
I like that the caregiver who helps is patient, friendly, and good at their job.
September 03, 2019
I am a current client of this provider
They help me with the stress of home.
I trust them, and they are here when they say they are going to be here.
September 03, 2019
I am a current client of this provider
They could improve by sending the same person out each time.
I like that they do their job.
August 13, 2019
I am a current client of this provider
They are friendly to him, and they convince him to do the things that he doesn't want to do.
They are easy to work with.
August 13, 2019
I am a past client of this provider
I feel comfortable leaving them with my mother, and she feels the same way.
They bend over backwards to find me a caregiver even on short notice. There have been a few times that I have called them to get a caregiver within a day or two, and they accommodate.
July 29, 2019
I am a past client of this provider
They didn't have any orientation before they came.
They had scheduling too close. They would be at our house, but she would have to be with someone else. They didn't allow enough time for the caregivers and were overbooked.
July 24, 2019
I am a past client of this provider
They could have easier scheduling and not make me feel bad for having an illness for when I had to reschedule. They should be more understanding when I have to reschedule.
They could have been more flexible.
July 24, 2019
I am a current client of this provider
I had to have the help. They vacuum, clean, and do laundry.
The gal that I just had was better equipped with doing what I needed.
July 05, 2019
I am a past client of this provider
It would be easy if they actually helped me with things.
I would have liked phone calls, and they needed to supply their own equipment.
Provider Response
Our policy is to call clients to confirm their first visit and inform them who will be providing caregiving services. We also proactively call our clients if there is a change in the schedule or caregiver. During the initial assessment with the owner of the company, clients are informed they need to provide cleaning supplies and any necessary tools for the caregivers to use. However, caregivers are provided with gloves by the company. We're sorry for any misunderstanding or miscommunication on our part.
July 01, 2019
I am a current client of this provider
It gives everyone peace of mind, and it takes a lot of pressure off of me. I feel better that there is someone there with her.
The only thing I have been disappointed with is that I was told there would be people trained to use the Hoyer lift. I haven't seen anyone use it or have been trained on it. They can improve the training more than anything else.
June 25, 2019
I am a current client of this provider
They do whatever I tell them to do.
They are very efficient. They show up on time.
June 20, 2019
I am a current client of this provider
They are very helpful since I have been sick for so long. They are helpful, friendly, and come on the days they need them to.
Everyone is friendly and pitch right in and do what I have asked them to do.
June 20, 2019
I am a current client of this provider
There is someone I can depend on. I do not have to wait around for some of the services that are not dependable.
They are always there when I ask them to be there. They get me to my appointments on time, and the people are always pleasant.
June 14, 2019
I am a current client of this provider
The care has helped tremendously. The interaction with the caregiver is great, so we don't have to worry.
I like the person that takes care of my mother. She is phenomenal.
June 04, 2019
I am a current client of this provider
They could send the people that have been here before.
They don't always send the same people. One weekend I'll have two caregivers, and then the next they are completely different.
June 04, 2019
I am a current client of this provider
It helps to avoid her accumulating too much and keeps her apartment more clean.
They monitor things and keep my sister in acceptable condition.
May 24, 2019
I am a current client of this provider
It has made things a lot simpler for me. Things are taken care of and cleaned.
The staff has been very good.
May 06, 2019
I am a current client of this provider
The communication part is key, but all of the people are very friendly. Rose, who's getting bathing care, even had her bather Diane come for her 100th birthday. She cares about her as a person.
They're very prompt and they're really quick about getting in contact if there's any kind of issue. It's usually scheduling. They'll get a hold of you right away, and they're usually pretty flexible.
May 01, 2019
I am a current client of this provider
They have had a quite large impact and have had people willing to come one hour at a time.
We have used the caregivers the most. They seem caring, and do a good job with what they are supposed to be doing.
May 01, 2019
I am a current client of this provider
They provide excellent companionship for my stepmother.
They help with any personal needs that my stepmother has.
April 18, 2019
I am a current client of this provider
They provided a time to be with my wife and support her. They take care of a lot of the daily and weekly things.
They are reliable and professional.
April 18, 2019
I am a current client of this provider
I can't live without it.
I like the current caregiver, the office management, and the attitude of the owner. She is very helpful, kind, and cooperative.
April 18, 2019
I am a current client of this provider
They give my wife a bath, do laundry, and cooking that I would otherwise have to do.
I get along with them and the people they send.
April 18, 2019
I am a current client of this provider
They have made things easier and now my dad is doing better and is more independent. They give us peace of mind.
I like their flexibility. We had to change the caregiver because we didn't like them at first and then the next one was great with my dad.
April 01, 2019
I am a current client of this provider
They need to make sure she's getting on a routine schedule and not sleep past 9:30.
I don't know if the weekend staff is getting her up at a regular schedule. If she gets up at twelve, she only gets two meals a day instead of three.
April 01, 2019
I am a current client of this provider
The current caregiver is excellent. They have helped by doing things for my mom. They will go to the pharmacy to get her medicine and help around the house and in the kitchen.
West Liberty is on the border, pretty far from Cedar Rapids, and it was hard to find caregivers to come out for my mother. I would like more consistency with the caregivers.
April 01, 2019
I am a past client of this provider
It keeps them organized and showed them that people that come to their home are friendly.
They were prompt and caring about what they did for my parents.
March 20, 2019
I am a current client of this provider
I think they did all they could. They did all I asked of them.
I can only speak to the person that I have. She was caring and always asked if there something more she could do. They were easy to work with.
March 07, 2019
I am a current client of this provider
They help us the most by sending great caregivers, and they do hard scrubbing and cleaning.
They are prompt in answering questions and phone calls, and they take care of things.
March 07, 2019
I am a current client of this provider
Our loved one likes to go out to eat and go to the salon, but my our loved one needs a caregiver to go.
They could have more communication, and they should include us when there are problems. They should let us know what is going on when there are changes.
March 07, 2019
I am a current client of this provider
They could maybe have tried to understand what I wanted in a caregiver.
They could improve their scheduling, and it took a while to get a good match.
March 07, 2019
I am a past client of this provider
It was uncomfortable for a day and that was it.
They needed to better screen the caregivers before sending them to my home.
Provider Response
We are sorry for any discomfort you experienced. Our process for screening caregivers begins when they submit an application and/or resume. Applicants are first screened with a phone call to assess if we are interested in scheduling an in-person interview. Applicants are then brought to our office for a more in-depth interview and skills assessment. Before we decide to bring the applicant officially on board, we will conduct federal and state-level background checks, including motor vehicle history and validation of insurance. Only after all of these steps is the applicant cleared to work for our company. Once hired, the onboarding process begins. This includes orientation, hands-on and online training, and assignment to a mentor to help guide them through their initial employment with us.
March 01, 2019
I am a current client of this provider
Not everyone is the same. They save me trips to the kitchen.
They're friendly and call to make sure things are okay.
March 01, 2019
I am a past client of this provider
They were able to help Loretta get bathed and help her get up and out of the chair and go to the table or lay down.
It was frustrating when I didn't think that the caregivers knew anything about how to take care of an older person.
February 22, 2019
I am a past client of this provider
They helped by caring for her the way that I would.
I liked the caregiver they sent here.
February 22, 2019
I am a past client of this provider
It made a huge difference. The times that they were here they were very helpful. We needed 24 hour care, so they were very helpful.
There was a little confusion at the beginning when getting set up. I don't think they screened the nighttime staff. They didn't ask about pets, smoking, or anything like that. The first girl that came over walked right out because she was allergic to carts. We felt that should have been screened before.
February 21, 2019
I am a past client of this provider
They were very considerate. They took care of her needs for her, they helped to make sure we got the food to her.
I liked that they were very considerate and helpful.
January 23, 2019
I am a current client of this provider
They are flexible. They treat me with respect.
They give earnest efforts to assist in providing needs.
January 11, 2019
I am a past client of this provider
They provided home assistance for my husband when I wasn't here.
I would recommend them. They were average. I really appreciated their promptness.
January 11, 2019
I am a past client of this provider
The agency could have made life easier if they offered different personnel with different skills. My dad needed someone who had better communication skills.
If the person who is looking for the aides is an elderly woman who is a little weaker and needs help with comfort, I would recommend them. If it is a male who is very active and needs a lot of redirection, I would not recommend them.
January 08, 2019
I am a past client of this provider
They were good. I needed the help,and they provided the help I needed. The second person I got did a good job for me. She was a self-starter and did not need much supervision.
I would recommend them as long as they provide an individual that does a good job. The first person who was sent to me did not represent what the company was about, but the next person was really great.
December 07, 2018
I am a current client of this provider
It takes the stress off of me.
I love the type of care that they give my parents. They are kind and considerate.
December 07, 2018
I am a current client of this provider
They're keeping him going. They help with everything. Their personalities are very important.
They take care of my dad very well.
December 07, 2018
I am a current client of this provider
They give me peace of mind knowing that somebody is always there. From my mother's perspective, she has someone beside her all the time.
I would like them to have things a little bit better for their employees.
December 01, 2018
I am a current client of this provider
It's a time saver, which I like, and they help with housekeeping.
They are on time, they are pleasant people, and they seem to be knowledgeable.
November 02, 2018
I am a current client of this provider
I have very good service from the caregiver.
I think I have very good services from them.
October 05, 2018
I am a current client of this provider
I still work full time and it just helps to have someone to come in and clean once in a while.
They are nice people and they work hard.
October 05, 2018
I am a current client of this provider
My loved one has companionship with the caregiver.
The caregiver does the work they said they would do and they help my loved one.
October 03, 2018
I am a current client of this provider
They're not consistent with caregivers. It makes things confusing and it doesn't help the situation.
They should improve communication. The quality of the people they're sending varies between one to another.
October 03, 2018
I am a past client of this provider
My loved one seemed to be more alert mentally after they came to help her.
They should call the person in charge of scheduling, rather than the client directly.
October 02, 2018
I am a current client of this provider
They do what we need them to do.
I recommended it to someone. The caregiver does what I ask her to do.
October 02, 2018
I am a current client of this provider
My loved one feels safe. He is grateful that someone is here to look after him. It means the world to me that I can get away and have a break from taking care of him.
My house was in fine order when I returned from a vacation, and I didn't see anything done wrong. I appreciate their efforts.
October 02, 2018
I am a current client of this provider
They have helped the most by having people present and keeping my loved one company.
They are very easy to get a hold of.
September 10, 2018
I am a current client of this provider
My life was going downhill health-wise, morale-wise, and attitude-wise, and when she came into my life, she had the biggest impact on my life that anyone's had in years.
The caregiver that I receive has been not only instrumental as a caregiver, but has been a life coach and directed my life in a different way. She has been absolutely amazing. She's worth every cent that I've paid. I even paid out of pocket for her.
August 03, 2018
I am a current client of this provider
Right At Home has provided a life-changing caregiver to me. Her name is Diane and she is beyond wonderful. She not only helps me with things around the house but she pushes me to get better and improve my life. She provides improvement avenues that no other caregiver I've had has. She is an excellent companion in my life and now is a life-long friend. I'm so glad I chose Right At Home. My life is definitely better now and improving!
August 02, 2018
I am a current client of this provider
The service gives me a little break from having to provide for mom and they give her a break from me so she sees someone else outside of the home.
The care and service we have received have been great. The people are friendly and knowledgeable and even have suggestions on how to proceed.
August 02, 2018
I am a past client of this provider
It did help with some of the things that I needed, but it really had no quality to it.
I had multiple caregivers come out, and only one was trained to do the job. Some of them were incapable of doing the job, some of them didn't communicate well, and some of them just did poor work. It was really sad.
Provider Response
We continuously try to ensure we are meeting our client's expectations by conducting regular customer service calls. Clients are also encouraged during the initial assessment with the owner of the company to call our office with any questions or concerns so that they may be addressed with an on-site supervisory visit to clarify the tasks clients need to be done, how to do them to the client’s satisfaction and to ensure the caregiver can accomplish them. We appreciate your feedback which is imperative to help accomplish our goal of complete client satisfaction.
August 01, 2018
I am a current client of this provider
When I get the care, it really helps me. When they let me get off track, it's less helpful. They aren't getting as much done as they could be doing for me. I'm paying for this help and they haven't been taking care of things as well as they could.
I have a problem with going over time. They've got a lot of caregivers that are on their phones while they are supposed to be taking care of me.
Provider Response
Our caregivers make every effort to help our clients stay on their schedule while ensuring the safety and satisfaction of both the client and caregiver. We encourage our clients to voice any concerns so we can sufficiently coach our caregivers and make changes when needed.
July 25, 2018
I am a current client of this provider
It is absolutely vital to me. I am unable to bathe myself. If it weren't for them, I wouldn't know what to do with myself.
My girl who comes is very good and really sweet.
July 09, 2018
I am a current client of this provider
They give me a clean house.
I have a good caregiver that cleans well.
July 06, 2018
I am a current client of this provider
The caregiver does a good job. She is excellent. Sometimes, I get a call and they tell me people will be here at 4 and I have to tell them that doesn't work for me. I signed up for people to come in the mornings.
The caregiver is excellent. The only reason I'm staying is for her. She does a good job and cleans everything. I never have to say anything to her.
Provider Response
We strive for excellent compatibility between our clients and caregivers. It is wonderful to hear these comments about his caregiver. Feedback is strongly encouraged from our clients to help achieve this goal. Also, every effort is made to adhere to a schedule that is preferable to the client.
June 14, 2018
I am a past client of this provider
They helped me the most because I have trouble walking and my bedroom was upstairs. They helped with cleaning.
I would recommend them to anybody. The gal that I had always showed up on time and they helped me quite a bit with things that they didn't have to. They went out of their way to make sure I had a good life.
June 05, 2018
I am a current client of this provider
They come and stay with my husband when I go somewhere. They can't really help me much more anymore because he's in a nursing home.
We had them once last year and once this year. We don't work with them very often. Last time there were problems because my husband told the caregiver to leave before I came back and he locked her out. He's in a nursing home now so we might not use them anymore.
April 18, 2018
I am a current client of this provider
Everyone that we have had contact with has been nice. My mother is able to receive company and they have helped bathe her so that I don't have to do it.
April 11, 2018
I am a past client of this provider
I couldn't have gotten anyone better for me who came to me to stay overnight after my surgery. They didn't have to do anything for me, but as far as being with me overnight, my caregiver would come to my side as soon as my feet touched the floor.
March 20, 2018
I am a current client of this provider
Staff knows how to care for clients! Splendid service in every respect!
January 08, 2018
I am a current client of this provider
They are always able to find me someone and will get someone else if I don't like them. There are things that get done that I am not able to do or shouldn't be doing.
December 02, 2017
I am a current client of this provider
I would tell a friend that we like Right at Home, and it keeps him busy for four days a week and four hours a day. Right at Home helps so we are less stressed.
December 01, 2017
I am a past client of this provider
Right at Home was wonderful, they took care of my loved one, and we loved everybody that came to help him out. Right at Home was just here and answered our questions, and we knew that he was in good hands.
November 17, 2017
I am a past client of this provider
Right at Home is prompt, wonderful, and they are willing to do anything. They are easy to deal with. The caregivers did everything for us.
November 02, 2017
I am a past client of this provider
I'd recommend Right at Home because while they were here I needed them to do some service and I am familiar with them. I have MS and am in a wheelchair. When my husband is not available to give me a hand Right at Home knew what I could and couldn't do.
November 02, 2017
I am a current client of this provider
Some of the caregivers I've had from Right at Home have had bad attitudes. The services from Right at Home have been helpful because they have been able to clean in the places that I cannot.
October 04, 2017
I am a current client of this provider
Right at Home is able to do exactly what we expect them to. Right at Home allows me to avoid having to do the vacuuming and make the beds.
October 03, 2017
I am a current client of this provider
I would tell a friend that Right at Home is good overall. We have used them before and we have come back to them for a second time, so that must say something about them. My loved one has been getting great care and she has been getting along great with the caregivers from Right at Home.
September 22, 2017
I am a current client of this provider
We are really happy with the care from Right at Home. Right at Home has made life easier by helping with my husband and with a little bit of housework.
September 18, 2017
I am a current client of this provider
I already recommend Right at Home because I am happy with their services. Right at Home helps a lot with what I need around the house that I can't take on all by myself.
September 07, 2017
I am a current client of this provider
Right at Home is a wonderful company! They have helped us so much. They are polite, they come, and they help us to do everything that needs to be done with no questions asked. The services have helped me because my loved one is terminally ill and neither of us can take the groceries up the stairs. The caregivers help us with that and they clean our home. It is hard to explain how wonderful the services are, we couldn't be happier.
August 02, 2017
I am a current client of this provider
I would tell my friends that Right at Home is very good, dependable, and up front. I am able to discuss any complaints with them. My doctor is also very satisfied with this agency. The services from Right at Home has freed me up, because I can't do everything to take care of my loved one.
July 13, 2017
I am a current client of this provider
I find Right at Home very helpful for me. I have other things that I am doing and with Right at Home they help me take care of different things I don't have to worry about. Right at Home's services gives me some free time and I appreciate that.
July 11, 2017
I am a current client of this provider
Right at Home's caregivers are not there to stay. They seem to stop showing up after a few times. I couldn't seem to have the same caregiver. The service has made my life easier by the last caregiver making up for the caregiver before her. Right at Home could have a greater impact on my life by having caregivers who are really hard workers and are respectful.
July 11, 2017
I am a current client of this provider
The caregivers I've had have been great for me because they work hard and do everything that they're asked. However, sometimes they don't show up. The caregivers do things for me that I cannot do for myself.
June 22, 2017
I am a current client of this provider
I would tell others that Right at Home does a good job, they are congenial people, and I am really satisfied with their service. I am handicapped and Right at Home comes and keeps the house clean, which is a blessing in my life.
June 22, 2017
I am a current client of this provider
I would tell a friend that Right at Home is a good outfit and they do a good job. Right at Home helps me out a lot when I need it because my wife has Alzheimer'a and they help me with her care.
June 02, 2017
I am a current client of this provider
Right at Home has caregivers who are caring and helpful. They seem to know what to do when I don't. They fill their time with household tasks for the client and I. Right at Home has made my life easier because the client fell and he can barely walk with his walker. He can't get out of his bed anymore and they help give him showers.
May 02, 2017
I am a current client of this provider
Right at Home is very easy to get a hold of, and they always have an answer for us. If they don't have the answer, they will find it for us. My loved one has really liked the caregivers and is able to talk to them, which has made a huge difference.
May 02, 2017
I am a current client of this provider
Right at Home is very caring and professional. They are kind and loving towards the client and were willing to accommodate a change of hours as needed. Right at Home has helped my father be able to stay at home longer and be more active.
May 02, 2017
I am a current client of this provider
The people who help me from Right at Home are very caring. The service makes my life better by giving me direction and by doing things I need to do.
April 04, 2017
I am a current client of this provider
Right at Home's workmanship has been great. The services have made my life easier by doing things for me.
April 04, 2017
I am a current client of this provider
Right at Home has good personal assistants. That's what I use. Right at Home always works with me no matter what. They help me and always work with me.
April 04, 2017
I am a current client of this provider
My caregiver is really friendly and fun to be around. My caregiver comes over only one day a week.
March 02, 2017
I am a current client of this provider
I would tell a friend that Right at Home's caregivers are very kind and comfortable to visit with. Right at Home has made life easier because they do things for me that I can't do. They are very good that way.
February 03, 2017
I am a past client of this provider
Our caregiver was very dependable, and we could count on her being here on time. I didn't have to tell her what to do. Right at Home's services allowed me to get away sometimes. I needed time to get out of the house sometimes.
February 03, 2017
I am a current client of this provider
You are well taken care of with Right at Home, and it is a good place to be. The services from Right at Home have been very good, and I haven't had any complaints. The caregivers make my life easier by doing things for me.
January 14, 2016
I am a current client of this provider
I currently have caregivers from Right at Home. In the beginning, I would have rated them lower because they were slow, and I didn’t think they were trained enough to the things I needed them to do. I changed my caregiver, and she was generally much better.
December 30, 2015
I am a past client of this provider
Very satisfied, although we used them for short time.
December 29, 2015
I am a current client of this provider
Lila is a very nice and friendly person. I am extremely happy with the work she does.
March 30, 2015
I am a friend or relative of a resident
They are easy to work with. They try to match the caregiver with the person.
March 20, 2015
I am a current client of this provider
My caretaker, Dee, has been very good and has helped me a lot in my recovery.
March 20, 2015
I am a current client of this provider
Very patient people. Kind too. Also asking if they could do more, wanted to help as much as possible. Nice people, talked a lot, good conversations.
About Right at Home Cedar Rapids
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer’s disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one’s specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they’re able to deliver the care set out in your loved one’s Custom Care Plan. Before providing care, they’re bonded and insured.
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