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Right at Home Cedar Rapids

2616 1st Ave NE, Cedar Rapids, IA 52402

(319) 519-4473

Verified Partner

4.54

(237 reviews)

Offers Home Care
Top rated on Caring.com

2020, 2021, 2024

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Reviews of Right at Home Cedar Rapids in Cedar Rapids, Iowa

4.54

(237 reviews)

    Top rated on Caring.com

    2020, 2021, 2024

    View More

    Provider of Choice 2024Employer of Choice 2024Employer of Choice 2023
    Home Care Pulse Certified 2023

    Norman M_5

    5

    January 25, 2024

    I am a current client of this provider

    She cleans the house, picks up stuff and bring it to us, and I couldn't ask for a better service. I like the caregiver's ability to work in public relations for her agency and herself.

    Deb J_1

    4

    January 25, 2024

    I am a current client of this provider

    The people that they have matched up with the client have had a positive impact because of their personalities and how well they take care of her. She actually enjoys the people that she has and she is now with people that she just adores. They could improve their cost. Their people are wonderful, but they have gone up to $32 an hour. That's really high. There is nothing else I can think of at the moment. They have been very good otherwise.

    Orlin T

    5

    January 11, 2024

    I am a current client of this provider

    The provider helped the most by being here with him. Everyone in the agency is really friendly.

    Ronald "Ron" S

    5

    January 11, 2024

    I am a current client of this provider

    She sometimes fixes me breakfast. The people that I have are tremendous.

    Wanda R_5

    5

    December 21, 2023

    I am a current client of this provider

    They provide good companionship and they do what the client ask. What I like the most is that they found a good match regarding the caregiver and client.

    Larry E_7

    5

    December 7, 2023

    I am a current client of this provider

    They keep my house clean. I would recommend them because my caregiver is very good.

    Bob (_1

    5

    December 7, 2023

    I am a current client of this provider

    I am very happy with them. I like that they help feed her and move her. I really like the website because I can see the schedule easily.

    Antone B

    5

    December 5, 2023

    I am a current client of this provider

    It takes so much off my plate. They help with cleaning his whole apartment. I like that I have not had any problems with anyone.

    Ronnie H_1

    5

    November 15, 2023

    I am a current client of this provider

    They are at the top of everything. She is very flexible about when she is able to come, and she tries to balance everything. She is an advocate for me when the VA has been taking a while to get some things done.

    Anthony "Tony" R

    5

    November 15, 2023

    I am a current client of this provider

    They pick up after me. I like that the nurses do a fantastic job.

    John B_48

    4

    November 9, 2023

    I am a current client of this provider

    Sometimes, there is difficulty with getting caregivers scheduled when they are needed. I would like the schedule availability to improve.

    Artrice C

    5

    November 7, 2023

    I am a current client of this provider

    They provide constant care for me. They are consistent with nurses.

    Karen D_26

    5

    November 3, 2023

    I am a current client of this provider

    It's very efficient and keeps our house more up to date. They seem to be able to get our household stuff done.

    Barb A_4

    5

    October 17, 2023

    I am a current client of this provider

    It keeps her out of a nursing home. I like how convenient it is to get a hold of someone.

    Michael B_56

    5

    September 20, 2023

    I am a current client of this provider

    She helps with laundry and takes things up and down stairs. She helps with housework. I like the provider - we have a lady and does whatever she needs to do.

    Anonymous_7592

    5

    September 6, 2023

    I am a current client of this provider

    She's really good. She does a lot of cleaning, laundry, cleaning the bathroom, and dusting. They could be cheaper.

    Gordon E_1

    5

    August 10, 2023

    I am a current client of this provider

    They help my dad stay on an independent level. The nursing services have been really good with following his lead, and he has expressed wanting minimal help. They've been good with that and does what he asks her to do. Everything has been good so far. There are lots of communication and lots of cooperation.

    Anonymous_7577

    5

    August 10, 2023

    I am a current client of this provider

    They've helped me the most with appointments and grocery shopping. I like the caregiver that they provide.

    Laura L_7

    4

    August 10, 2023

    I am a current client of this provider

    They are pretty reliable but expensive.

    Anonymous_7529

    3

    July 26, 2023

    I am a current client of this provider

    They could be consistent on sending people during their times. They need to be able to fill all of their scheduled time.

    Stephanie L_7

    5

    July 26, 2023

    I am a current client of this provider

    They clean for my mother, and they visit with her. Often when I come over they will be sitting, visiting like old friends, and that is really good for my mother. We have liked the company.

    Lynn L_8

    5

    July 5, 2023

    I am a current client of this provider

    The impact of the services is excellent. I like Right at Home because they are very nice.

    Bernadette M_2

    5

    July 5, 2023

    I am a current client of this provider

    My caregiver helps me with a lot of things like with cleaning. I'd recommend them because the people we have are great.

    John C_67

    5

    June 9, 2023

    I am a current client of this provider

    It's just good to have somebody that does the quality that you want. They fill something out for you and they get it done.

    Charlie S_2

    4

    June 8, 2023

    I am a current client of this provider

    I don't have as much to do just with trying to take care of him. He can't do anything for himself. We have not had any problems.

    Jayne W_1

    5

    May 12, 2023

    I am a current client of this provider

    They were taking care of some light housekeeping for me and doing laundry. I am really pleased with the caregiver who comes and that they have sent me.

    Joann J_1

    5

    May 12, 2023

    I am a current client of this provider

    They have helped me by sending out someone who is caring and thoughtful. I like that they are thoughtful.

    Anonymous_2096

    4

    April 5, 2023

    I am a current client of this provider

    They help most because they do what I ask. I like people who are pleasant to talk with.

    Ruth N_2

    5

    April 5, 2023

    I am a current client of this provider

    The caregiver helps with cleaning the house. I would recommend because the caregivers help with hobbies and do fun things with her.

    Meredith B_1

    5

    April 5, 2023

    I am a current client of this provider

    The caregivers helped me with forms. I would recommend because the caregiver helped take me to the hospital.

    Frank S_26

    5

    March 21, 2023

    I am a current client of this provider

    I have knee problems and have a hard time and the care makes life handier. The caregivers are great.

    Anonymous_7060

    3

    March 4, 2023

    I am a current client of this provider

    They could come in more often to check up on me and make sure I don't need anything. They office staff could be more ready to call when a caregiver can't come in.

    Larry S_22

    5

    February 3, 2023

    I am a current client of this provider

    They do really well. They try to give her a little exercise and move her legs up and down. They got some nice caregivers who show up and actually know what they're doing.

    William "Bill" W_1

    5

    February 3, 2023

    I am a current client of this provider

    It helps a lot with bathing. They are very quick to answer my questions and they are willing to work with me.

    Lynn H_8

    5

    January 19, 2023

    I am a current client of this provider

    They have been very receptive with working with her speech book with her. They take direction well. They are good communicators. Every individual we have had has been very good.

    Harry B_5

    5

    January 4, 2023

    I am a current client of this provider

    There's no interruption whatsoever or hesitations about her honesty. I just followed my caregiver.

    Larry G_4

    4

    December 8, 2022

    I am a current client of this provider

    The services have been very good, they support me very well. They do a good job taking care of me, and if I need any adjustments, they make them.

    Ronald H_13

    5

    December 2, 2022

    I am a current client of this provider

    They help me with housekeeping and medical. They have good service and nice people.

    Susanne H

    5

    November 8, 2022

    I am a current client of this provider

    I like that Lisa remembers what we were doing, and the time spent from before. I like that the caregiver is willing to help me with anything.

    Suellen "Sue" F

    5

    November 8, 2022

    I am a current client of this provider

    They've made my life a little easier by helping me with bathing. The owner came and talked with me the first time I met them.

    Tom B_28

    5

    November 3, 2022

    I am a current client of this provider

    The most helpful thing with the service has been the general housekeeping. I like that they come in once a week for three hours and they help clean my house.

    Colin P_1

    5

    October 6, 2022

    I am a current client of this provider

    They got someone to work with us. Some are not as good, but if they are like Kathy then I would recommend them.

    Sandy K_11

    5

    September 23, 2022

    I am a current client of this provider

    They have made my life so much better because I have to use a wheelchair, and I don't have to be worried about what I cannot do. I am so happy with the services and the people that I have.

    Nadine Y

    4

    September 23, 2022

    I am a current client of this provider

    Everything that her caregiver does is great. I like the aide that they send me.

    Mimi W_2

    5

    September 10, 2022

    I am a current client of this provider

    The caregivers have helped my husband socially and they help to do things I couldn't do otherwise. They found people that work for us.

    Anonymous_6408

    3

    August 16, 2022

    I am a current client of this provider

    The provider has helped me the most with being here for me. This agency could work on their billing system and not bill me when I paid already.

    Fred H_8

    5

    July 20, 2022

    I am a current client of this provider

    Everything they're asked to do they do and follow the care plan accordingly. They're easy to work with, and they are good quality.

    Sharon S_25

    5

    July 14, 2022

    I am a current client of this provider

    This caregiver does a lot of extra stuff and comes up with ideas of what needs to be cleaned. This caregiver has been really good.

    Bob H_15

    4

    July 2, 2022

    I am a current client of this provider

    They are helping give my wife a bath, that helps me out a lot.

    Anonymous_5427

    4

    June 11, 2022

    I am a current client of this provider

    The agency helps with cleaning the house and making the bed. The agency needs to improve on keeping its word.

    Bobby W_3

    5

    June 6, 2022

    I am a current client of this provider

    The provider has helped the most with doing my laundry. I like the agency because they do house cleaning and they are pleasant.

    Anonymous_3915

    4

    April 4, 2022

    I am a current client of this provider

    They give help to my dad when he needs it. They need to work on the communication.

    Charles "Chuck" M

    5

    March 4, 2022

    I am a current client of this provider

    It gives me a little bit more freedom. I like that it's easy to set up appointments.

    Diana R

    5

    March 2, 2022

    I am a current client of this provider

    The agency has helped me out and given me a break. I like that the same man has come to care for my husband for the past 3 years.

    Robert B_44

    5

    February 16, 2022

    I am a current client of this provider

    They are helping me with keeping my home clean. I like that they keep me informed about any changes and that they are very prompt.

    Patricia J_14

    5

    February 2, 2022

    I am a current client of this provider

    I couldn't stay at home if I didn't have help. I would say I am happy with my service. I like that they come in and start cleaning and doing my laundry.

    Bonnie M_14

    4

    January 24, 2022

    I am a current client of this provider

    The caregivers are outstanding and we are able to trust and talk to them. They could communicate changes more kindly.

    Donna R_23

    5

    January 24, 2022

    I am a past client of this provider

    Providing Chrissy was helpful and she was outstanding. Stephanie was very detailed about what was expected of the caregivers and mom.

    Luke B

    5

    December 20, 2021

    I am a current client of this provider

    The caregivers do their job professionally. They are friendly and professional. The caregivers ask if there are other things they help me with, whether it be errands or in home chores.

    Anonymous_5462

    3

    December 7, 2021

    I am a past client of this provider

    The agency could have made my life easier by taking the initiative on doing things. They should improve by doing exactly what I need and meeting my expectations.

    Lisa R_15

    5

    December 2, 2021

    I am a current client of this provider

    They have been very helpful to us and they have worked with us. They are very easy to work with.

    Fran R_5

    5

    December 2, 2021

    I am a past client of this provider

    The caregiver cleans up and was good about running errands for us so we did not have to. The caregiver did a good job as far as what we hired them to do.

    Gary N_5

    3

    November 12, 2021

    I am a past client of this provider

    If they would have told us when someone was coming at a different time that was a major one. One thing they kept sending someone at a different time and not letting me know.

    Marlene H_5

    5

    November 12, 2021

    I am a current client of this provider

    They do personal cares as well as house work that she can not do. They provide flexibility and are easy to work with.

    Ethel R_1

    5

    October 13, 2021

    I am a current client of this provider

    Everyone has been very helpful and they are all very kind. They have been very kind to me. They help out a lot with everything. I appreciate everyone.

    Lois L_1

    5

    October 4, 2021

    I am a current client of this provider

    They help me get around since I don't drive. They are always available.

    Phyllis W_9

    4

    October 4, 2021

    I am a current client of this provider

    To make life easier, I prefer it be the same people coming so I don't repeat the issues or how to do things. I like that the caregiver is very nice, efficient and a go-getter.

    Norman C_3

    5

    May 25, 2021

    I am a past client of this provider

    They send me people to do transportation. I liked the personalities of the drivers, and they were safe.

    Norman C_2

    4

    May 17, 2021

    I am a current client of this provider

    It depends on who comes in, but they are pretty good services. They keep in touch with me.

    Kim S_18

    5

    May 10, 2021

    I am a current client of this provider

    They provide good help and care. We have had good luck with them. They seem to be a pretty good fit for us.

    Lisa B_22

    5

    May 6, 2021

    I am a current client of this provider

    They are helpful by being there to support him. We like the nurse who comes and the PT and OT that have also been coming.

    Donna S_17

    5

    April 29, 2021

    I am a current client of this provider

    She lifts things for me. The caregiver is very pleasant.

    Dennis B_6

    4

    April 8, 2021

    I am a current client of this provider

    They help him go to his appointments. I would recommend them to others. I like they have pleasant caregivers.

    Becky L_4

    4

    April 8, 2021

    I am a current client of this provider

    They only came out once. They bathed him. I like that the owner came out and talked to us to see what are needs were.

    Machelle B

    1

    April 5, 2021

    I am a past client of this provider

    They could have done what they were hired to do. They need to improve the communication.

    Provider Response

    As the owner of Right at Home, I conduct all initial assessments with the potential client and involved parties, usually family members. In doing so, I can get a firsthand understanding of needs and expectations and, at times, those differ between client and family member. As much as a family member would like their loved one to do something we cannot force them to. Our caregivers use a variety of communication techniques to complete tasks with clients but we are not always successful. We strive to communicate well between all individuals involved. Stephanie Humphries, Owner

    Anonymous_3512

    5

    March 8, 2021

    I am a current client of this provider

    They have been helpful by being pleasant during the care. I like the services they people they sent to help me with my care.

    Martin T_1

    5

    March 3, 2021

    I am a current client of this provider

    They seem to help me get in to my appointments easily. They're pleasant. They come at the right time.

    Kathy W_13

    5

    March 2, 2021

    I am a current client of this provider

    They take a load off of me so I can do his medical. I like their promptness and personality.

    Phyllis D_10

    5

    February 19, 2021

    I am a past client of this provider

    I love having company and just having the services to let me have someone here. The people are really nice.

    Jimmie B_1

    5

    February 17, 2021

    I am a current client of this provider

    They do dusting and things that I am not able to do. They are very efficient. They are very interactive with communication.

    Wally H

    5

    February 11, 2021

    I am a past client of this provider

    It makes it easier because I have a disease and I don't have any energy. I would tell a friend that its great and we appreciated it.

    Bill B_14

    5

    February 4, 2021

    I am a current client of this provider

    The services help me get ready to face the day. I would recommend them because they take good care of me.

    Doug G_1

    4

    February 2, 2021

    I am a current client of this provider

    Her apartment has been looking better as the people have been there. They could have a more detailed report on visit results. They could have more details on actions and results in their report.

    Sherry W_4

    4

    January 15, 2021

    I am a current client of this provider

    They take him on walks. That helps him so much. Stephanie is familiar with dementia and that is what we need. They have been very workable they followed up with that.

    junebug111

    5

    January 8, 2021

    I am a current client of this provider

    My caregiver arrives on time. She is very knowledgeable on cares, techniques needed with my care. She is very self motivate and can see what needs to done, but asks what I want done. I'm so happy he set this up. She is a god sent. I'm in a wheelchair so help with personnel care is great. She does home chores I'm not able to do. She gives my husband a couple hours for himself. This takes a lot off my mine.

    Jerry H_9

    5

    January 7, 2021

    I am a current client of this provider

    They help with daily exercises and general house cleaning things. They are interested in my well being.

    Charles N_2

    5

    January 6, 2021

    I am a current client of this provider

    They help me with my showers. The caregiver that comes in is dependable and good.

    Marti S_1

    4

    January 5, 2021

    I am a past client of this provider

    At the time, there were no other agencies that I had the ability to get assistance from. I was desperate for help. They tried to fulfill my needs and they had some really good staff.

    Christine (_1

    5

    December 17, 2020

    I am a current client of this provider

    We can trust them to provide transportation, home care, grocery shopping when needed. They customize the plan for whatever you need and they are very caring.

    Norine D

    5

    December 14, 2020

    I am a current client of this provider

    It's been helpful to have someone come in and help him walk every morning. They answer our needs and have been nothing but good ever since I started with them.

    Anonymous_4340

    3

    December 14, 2020

    I am a current client of this provider

    Each time they've sent someone who can't find a key, I've had to drive 25 miles to unlock it for them. We've had trouble communicating with their office manager. On the positive side, when we have caregivers I can count on, it gives me reassurance that I don't have to go there every day. Some of them have been wonderful. Two I was impressed with.

    Anonymous_4349

    4

    December 9, 2020

    I am a current client of this provider

    The services have been going well. They provide me the service that I can't do anymore. We got a perfect worker!

    Lyle M_2

    4

    December 4, 2020

    I am a current client of this provider

    We don't have to clean the house. We've gotten lucky with the several people who've come. Patty is wonderful, she cleans the house. She's also very concerned with us, she's always asking about us.

    Fran R_1

    5

    December 3, 2020

    I am a current client of this provider

    It is probably pretty tremendous. We are not totally helpless, but the support they give us is great. I have liked that they are down to earth and really get their work done. They do a good job.

    Rick T_4

    4

    November 24, 2020

    I am a current client of this provider

    They have a positive impact on him because they interact with him. They need more consistency with the caregivers that are provided.

    Anonymous_4281

    4

    November 24, 2020

    I am a current client of this provider

    I'm supposed to wear compression socks, and if I can't get anyone to put them on for me, I am not in good health. I haven't had a caregiver for a couple of weeks, and the last one I had wasn't able to do much for me. I like that they gave me the opportunity to coordinate my own schedule. I don't know if there is anything they can do, but it's getting a caregiver to work for me for a couple of hours, that they need to improve on. Under the circumstances, they are doing the best they can.

    Anonymous_3589

    3

    November 20, 2020

    I am a past client of this provider

    It was always mentioned in the logs that the cleaning was done but that was not the case. When I mentioned it their response that the caregiver was not able to get to it. The way that they maintain their logs online indicating the work that they're doing needs to be improved. Misleading information was terse and short.

    Guilford P

    5

    November 19, 2020

    I am a current client of this provider

    Their care boils down to housekeeping at this point and running any errands that he needs from them. I like the caretakers they have sent over. Several of them have stayed for quite a while, though of course there were times where I needed a substitute. They are very pleasant to work with.

    Anonymous_3063

    2

    November 5, 2020

    I am a current client of this provider

    Basically the gal will sit and visit and will drive her places to where she needs to go. There needs to be accountability, and they need to be doing the work that we are paying them to do, rather than just having the girl sit and talk with the client.

    Provider Response

    We are sorry to hear this because we do strive to achieve proper caregiver and client compatibility every day. During our initial home assessment, we encourage open communication with our families to alert of any feedback that can be used to make our services better. We cannot fix what we do not know. Our office staff will contact our families via phone and email to see how services are going in addition to a supervisor completing in-person supervisory visits, particularly to investigate any concerns. Finally, while sitting and talking was not the expected task here, this type of interaction and engagement is beneficial to older adults and is sometimes requested by our clients.

    Philip L_5

    4

    November 5, 2020

    I am a current client of this provider

    The services provided by Right at Home have been a big impact because the caregivers are able to help me keep my home clean since I have to be by myself. I would like to have more caregivers to come by and help me.

    Amy O

    5

    November 4, 2020

    I am a current client of this provider

    They are a very nice agency. They help me in every way. I like the workers very much. They are open, honest, and hardworking.

    Linda S_39

    4

    October 28, 2020

    I am a current client of this provider

    They give a large and positive impact for her life. There is room for improvement but it is good to have room for improvement. She took good care of Linda.

    June C_7

    5

    October 15, 2020

    I am a current client of this provider

    It helps to have someone assist with my care that I can't do by myself. I like the system they assistant they sent out, she is knowledgable about what she is doing.

    Ronald H_5

    5

    October 15, 2020

    I am a past client of this provider

    They more or less did stuff I couldn't do. They clean my house.

    Margaret M_23

    4

    October 13, 2020

    I am a current client of this provider

    It helps me get where I need to go. My family works, so they can't always come to do it. That is why I've been using these people. We have had a little mix-up with times and destinations with the first few visits. They seem to be nice people.

    Robert

    5

    October 11, 2020

    I am a current client of this provider

    Office staff are so friendly and accommodating. Rose is so helpful and always comes through for me. She has always assigned super people to help me in my home. Mary, the gal who is helping me now, is exceptional. She needs little direction from me. She just seems to know what needs to be done.

    Leo L

    5

    October 6, 2020

    I am a current client of this provider

    I like it because the garbage is so heavy, and he takes it out. They have always been good about letting me know if someone can't come or if I can't be here I let them know, and they are okay with that.

    Larry E

    5

    September 28, 2020

    I am a current client of this provider

    I appreciate that they are willing to do anything we need. I feel it is a big help to me. I like that they are right on top of everything.

    Janina M

    5

    September 28, 2020

    I am a current client of this provider

    They make my life much easier, and I appreciate that. I would like to see their daily task list improved.

    Marion and Susie R

    5

    September 24, 2020

    I am a current client of this provider

    I am pleased with the service, but because it is just my husband and I the house does not need a lot of up keep. I do feel uncomfortable that I don't have enough work for them to do. In the past they did clean for me. They are always willing to do the dusting for me. I like that I have somebody to talk to.

    Don L_10

    4

    September 17, 2020

    I am a current client of this provider

    They're doing what they're here to do, and we've been satisfied with that. If there is a need, it would be helpful to get in touch with the individuals in the first area so they can get to know what the clients' needs really are.

    LaVonne C

    5

    September 11, 2020

    I am a current client of this provider

    They have helped the most in transporting Angelo. I like that the company is very compliant with our needs.

    Paula and Phil M

    4

    September 4, 2020

    I am a past client of this provider

    It impacted me a lot and relieved me a lot. They needed to have more of a set list of duties when they come, so they could at least do something as opposed to nothing.

    Gary S_8

    5

    September 4, 2020

    I am a current client of this provider

    I get winded really easy so they do all the things that I can't do. They provide me with whatever I need.

    Paul B_17

    4

    August 26, 2020

    I am a current client of this provider

    She can bathe my father which gives me ties to clean and do other things. They always call if no one can make it. I have had good people that come.

    Chester Lee C

    4

    August 25, 2020

    I am a current client of this provider

    They are good at everything! The caregivers come regularly and do what is expected of them.

    Anonymous_3354

    4

    August 20, 2020

    I am a past client of this provider

    Just do what they're doing. I have a couple of caregivers that didn't seem to respect me. If I could request a certain caregiver that would be really nice.

    Bonnie B_1

    5

    August 20, 2020

    I am a current client of this provider

    I can't do some things so they do those things for me. They care about people. If you need help to do something they help you do it. They don't leave you stranded by yourself.

    Roberta R_5

    5

    August 6, 2020

    I am a current client of this provider

    If I fall they pick me up and if I need a ride they are happy to do it. They are always there if I need them and they are always really nice.

    Victor S

    4

    August 5, 2020

    I am a current client of this provider

    My caregiver cleans the house for me. They make sure we are happy before they leave.

    Mrs. Julie

    2

    August 2, 2020

    I am a current client of this provider

    Current workers not as good. Had a worker cover up and leave urine soaked sheets on my mom's bed and still made the bed! Fails to put lotion on her legs, now dry and flakey. Fails to bathe her as often as requested. Doesn't do the light housekeeping, such as taking out trash or vacuuming. Fails to even start laundry. Extremely disappointing at the lack of quality caregivers.

    Provider Response

    Our caregivers use a variety of techniques and communication to encourage performing personal cares. We have a solid customer service process in place to ensure our staff is completing tasks as expected by our families. Thank you for your feedback.

    Carol L_17

    5

    July 22, 2020

    I am a past client of this provider

    I like the availability and it just gives me a chance of what I need to do. We liked their professionalism.

    Jissabette V

    5

    July 8, 2020

    I am a current client of this provider

    They show interest in order to help the patient. I like that the owner is very attentive to our needs.

    Gary

    5

    July 4, 2020

    I am a current client of this provider

    The service is great. Some weeks they are all I see here at home. The people are all pretty great and enjoy what they do.

    Jennie

    5

    June 3, 2020

    I am a past client of this provider

    I have had two care workers with Right at Home and both have been wonderful. Very dependable and such great company for my mother. Thank you Lika and Tiffany and Right at Home Cedar Rapids.

    Anonymous_3579

    5

    March 4, 2020

    I am a past client of this provider

    They are being very accessible and able to communicate with us. They are dependable on the times. They are very easy to communicate with. They are very flexible and will provide care for 1 or even 100 days.

    Vincent S

    4

    February 21, 2020

    I am a current client of this provider

    They have helped the most by helping her with bathing. I like that the owner came out and talked to us. Everyone is very friendly.

    Bradford M

    4

    February 19, 2020

    I am a current client of this provider

    They come and they clean. Sometimes I need to get somewhere and I can't get there. I don't know how to get ahold of my worker to see if she can take me somewhere.

    Margaret

    5

    February 10, 2020

    I am a current client of this provider

    Susan has been a lifesaver. She came right in and assessed what's needed to be done and started right in on the urgent tasks. Over the following weeks, she has been able to tackle years of clutter and mess and organize my home. This week, I finally saw my beautiful living and dining room sparkling as they never ever have in eight years. I'm now loving my home! Susan has a sparkling personality!

    Margaret B_20

    5

    February 7, 2020

    I am a current client of this provider

    They do things the way I like them to be done. They're sensitive to my needs and wishes. The person I have is very good, and the only time she was ill, they found a replacement right away.

    Julie

    4

    February 7, 2020

    I am a past client of this provider

    The majority of the caregivers were excellent, skilled, friendly individuals. In some cases going beyond what they needed to do to help out my dying husband and myself. There were a couple of scheduling glitches and 1 or 2 caregivers sent out who were probably not up to the task. But overall, I would rate the agency as excellent!

    Lola M

    5

    January 21, 2020

    I am a past client of this provider

    Ed enjoyed the ladies, and I was very grateful for the help. I would have Ed's meals ready, and they would heat them up and serve him. They also helped him to and out of the table. I would highly recommend them. I would tell a friend that they were always very nice people, on time, and very professional.

    Anonymous_3094

    5

    January 16, 2020

    I am a past client of this provider

    They did what I asked them to do. I needed someone to get me from the hospital and take me home and sit with me, and they did that. I could use them as I needed.

    Lynn D_6

    4

    January 16, 2020

    I am a current client of this provider

    It has been helpful to have that extra person to help with mom so that we don't have to take her out of the home. They are very dependable. I can work with them, talk to them, and discuss changes. They are easy to work with.

    Anonymous_3112

    4

    January 7, 2020

    I am a past client of this provider

    There were two that were outstanding. They did anything she needed them to do. They read to her, helped her in the bathroom, and they were great. Their scheduling sucks and their caregivers that come leave early or get sick a lot.

    Gary K_4

    5

    October 28, 2019

    I am a current client of this provider

    They respond to requests in a timely manner. I like how responsive they are to our requests.

    Anonymous_2623

    4

    October 28, 2019

    I am a past client of this provider

    They cared for my loved one and helped with showering. They could have been a little more thorough with the cleaning.

    Lourdes R

    5

    October 28, 2019

    I am a current client of this provider

    It makes a big impact because the caregiver is very sweet, and my mom gets along with her. My mom has Alzheimer's, and the caregiver really cares about her. They are really great. The caregiver is really amazing, and they really try to help us.

    Donald & Marilyn C

    4

    October 23, 2019

    I am a current client of this provider

    Truthfully, they could keep their cell phone off when working. I would expect that from anyone, unless they are dealing with an emergency. The person that is doing the cleaning is someone that sits with people. It is not a deep cleaning. It's something more professional.

    Anonymous_1242

    5

    October 21, 2019

    I am a current client of this provider

    They are able to bring things on time and get it to me. They make sure that I am getting everything that I need, and that is important.

    Marsha E_1

    5

    October 15, 2019

    I am a current client of this provider

    It gives her something to look forward to. She wasn't allowed to leave, but when the caregiver was there, they could go out to the park or something. All the people that we've had over the years have been really nice and friendly. They've helped my mom be active.

    Barbara C_32

    1

    September 4, 2019

    I am a past client of this provider

    I called them, and they told me that they did not have anybody else to send me. It is terrible since I did not have any help. The last girl did not do anything. She did not help bathe me or help me with the boxes. The problem is the caregivers, not the agency.

    Provider Response

    It can be a challenge at times to find staff to work in the more rural or remote areas of our state -- caregivers who have compatibility with a given client. However, with enough time and effort, we have been able to accomplish this goal. As part of our customer service process, clients are called regularly by our office staff to see how visits are going with our caregivers. We encourage clients to report any concerns to us so we can then develop a different game plan addressing those concerns including but not limited to changing the client’s caregiver. Clients are also asked during the initial assessment with the owner of the company to not hesitate to give us a call with any feedback.

    Gary M_7

    5

    September 4, 2019

    I am a current client of this provider

    It took a lot of stress off of me. I was able to do important things and take those things off my mind. I had things to do, and they gave me space. They are prompt and very efficient. They did a good job.

    Margaret B_17

    5

    September 4, 2019

    I am a current client of this provider

    I cannot drive, and they drive me to go shopping. They send me the bill and mark me for each week.

    Alicia P

    5

    September 4, 2019

    I am a past client of this provider

    I didn't have to do as much, thanks to them. They had quality work. They did a very good job cleaning our apartment.

    Kirsten S

    5

    September 3, 2019

    I am a past client of this provider

    It just helped her get her day started. They're quick to respond and easy to get a hold of.

    Paulette P_1

    4

    September 3, 2019

    I am a current client of this provider

    They could have less caregivers and more consistency of the same person. I would like them to communicate more with us, like for scheduling people.

    Anonymous_2423

    5

    September 3, 2019

    I am a current client of this provider

    They come to the house and do the floors and the bathroom, which is a big help. She comes in and cleans, which gives me a break. They could train their house cleaners a little better.

    Elva (

    5

    September 3, 2019

    I am a current client of this provider

    They have helped the most by helping my loved one, because I am no longer able to help. I like that the caregiver who helps is patient, friendly, and good at their job.

    Amy B

    5

    September 3, 2019

    I am a current client of this provider

    They help me with the stress of home. I trust them, and they are here when they say they are going to be here.

    Anonymous_2537

    4

    September 3, 2019

    I am a current client of this provider

    They could improve by sending the same person out each time. I like that they do their job.

    Barb M_2

    5

    August 13, 2019

    I am a current client of this provider

    They are friendly to him, and they convince him to do the things that he doesn't want to do. They are easy to work with.

    Anonymous_1495

    5

    August 13, 2019

    I am a past client of this provider

    I feel comfortable leaving them with my mother, and she feels the same way. They bend over backwards to find me a caregiver even on short notice. There have been a few times that I have called them to get a caregiver within a day or two, and they accommodate.

    Sherrie N_3

    3

    July 29, 2019

    I am a past client of this provider

    They didn't have any orientation before they came. They had scheduling too close. They would be at our house, but she would have to be with someone else. They didn't allow enough time for the caregivers and were overbooked.

    Anonymous_2209

    4

    July 24, 2019

    I am a current client of this provider

    I had to have the help. They vacuum, clean, and do laundry. The gal that I just had was better equipped with doing what I needed.

    Anonymous_2095

    2

    July 5, 2019

    I am a past client of this provider

    It would be easy if they actually helped me with things. I would have liked phone calls, and they needed to supply their own equipment.

    Provider Response

    Our policy is to call clients to confirm their first visit and inform them who will be providing caregiving services. We also proactively call our clients if there is a change in the schedule or caregiver. During the initial assessment with the owner of the company, clients are informed they need to provide cleaning supplies and any necessary tools for the caregivers to use. However, caregivers are provided with gloves by the company. We're sorry for any misunderstanding or miscommunication on our part.

    Sid A

    4

    July 2, 2019

    I am a current client of this provider

    It gives everyone peace of mind, and it takes a lot of pressure off of me. I feel better that there is someone there with her. The only thing I have been disappointed with is that I was told there would be people trained to use the Hoyer lift. I haven't seen anyone use it or have been trained on it. They can improve the training more than anything else.

    Claudette R

    5

    June 25, 2019

    I am a current client of this provider

    They do whatever I tell them to do. They are very efficient. They show up on time.

    Pat Q

    5

    June 20, 2019

    I am a current client of this provider

    They are very helpful since I have been sick for so long. They are helpful, friendly, and come on the days they need them to. Everyone is friendly and pitch right in and do what I have asked them to do.

    Pam W_3

    5

    June 14, 2019

    I am a current client of this provider

    The care has helped tremendously. The interaction with the caregiver is great, so we don't have to worry. I like the person that takes care of my mother. She is phenomenal.

    Bill M_8

    5

    May 24, 2019

    I am a current client of this provider

    It has made things a lot simpler for me. Things are taken care of and cleaned. The staff has been very good.

    Jason W

    5

    May 6, 2019

    I am a current client of this provider

    The communication part is key, but all of the people are very friendly. Rose, who's getting bathing care, even had her bather Diane come for her 100th birthday. She cares about her as a person. They're very prompt and they're really quick about getting in contact if there's any kind of issue. It's usually scheduling. They'll get a hold of you right away, and they're usually pretty flexible.

    Robert M_23

    5

    May 1, 2019

    I am a current client of this provider

    They provide excellent companionship for my stepmother. They help with any personal needs that my stepmother has.

    Nancy T_4

    5

    April 18, 2019

    I am a current client of this provider

    They provided a time to be with my wife and support her. They take care of a lot of the daily and weekly things. They are reliable and professional.

    Robert (_2

    5

    April 18, 2019

    I am a current client of this provider

    I can't live without it. I like the current caregiver, the office management, and the attitude of the owner. She is very helpful, kind, and cooperative.

    Veryl H

    5

    April 18, 2019

    I am a current client of this provider

    They give my wife a bath, do laundry, and cooking that I would otherwise have to do. I get along with them and the people they send.

    Lisa G_16

    5

    April 18, 2019

    I am a current client of this provider

    They have made things easier and now my dad is doing better and is more independent. They give us peace of mind. I like their flexibility. We had to change the caregiver because we didn't like them at first and then the next one was great with my dad.

    Gene N

    4

    April 1, 2019

    I am a current client of this provider

    The current caregiver is excellent. They have helped by doing things for my mom. They will go to the pharmacy to get her medicine and help around the house and in the kitchen. West Liberty is on the border, pretty far from Cedar Rapids, and it was hard to find caregivers to come out for my mother. I would like more consistency with the caregivers.

    Tranquilino R

    5

    April 1, 2019

    I am a past client of this provider

    It keeps them organized and showed them that people that come to their home are friendly. They were prompt and caring about what they did for my parents.

    Sue H_3

    4

    March 20, 2019

    I am a current client of this provider

    I think they did all they could. They did all I asked of them. I can only speak to the person that I have. She was caring and always asked if there something more she could do. They were easy to work with.

    Leander [Lee] K

    5

    March 8, 2019

    I am a current client of this provider

    They help us the most by sending great caregivers, and they do hard scrubbing and cleaning. They are prompt in answering questions and phone calls, and they take care of things.

    Anonymous_1626

    3

    March 8, 2019

    I am a current client of this provider

    They could maybe have tried to understand what I wanted in a caregiver. They could improve their scheduling, and it took a while to get a good match.

    Jennifer B_6

    1

    March 8, 2019

    I am a past client of this provider

    It was uncomfortable for a day and that was it. They needed to better screen the caregivers before sending them to my home.

    Provider Response

    We are sorry for any discomfort you experienced. Our process for screening caregivers begins when they submit an application and/or resume. Applicants are first screened with a phone call to assess if we are interested in scheduling an in-person interview. Applicants are then brought to our office for a more in-depth interview and skills assessment. Before we decide to bring the applicant officially on board, we will conduct federal and state-level background checks, including motor vehicle history and validation of insurance. Only after all of these steps is the applicant cleared to work for our company. Once hired, the onboarding process begins. This includes orientation, hands-on and online training, and assignment to a mentor to help guide them through their initial employment with us.

    Lorraine W_1

    5

    March 1, 2019

    I am a current client of this provider

    Not everyone is the same. They save me trips to the kitchen. They're friendly and call to make sure things are okay.

    Vernon S_1

    3

    March 1, 2019

    I am a past client of this provider

    They were able to help Loretta get bathed and help her get up and out of the chair and go to the table or lay down. It was frustrating when I didn't think that the caregivers knew anything about how to take care of an older person.

    Melissa R_1

    5

    February 23, 2019

    I am a past client of this provider

    They helped by caring for her the way that I would. I liked the caregiver they sent here.

    Jean G_7

    5

    February 22, 2019

    I am a past client of this provider

    It made a huge difference. The times that they were here they were very helpful. We needed 24 hour care, so they were very helpful. There was a little confusion at the beginning when getting set up. I don't think they screened the nighttime staff. They didn't ask about pets, smoking, or anything like that. The first girl that came over walked right out because she was allergic to carts. We felt that should have been screened before.

    Ross D

    5

    February 21, 2019

    I am a past client of this provider

    They were very considerate. They took care of her needs for her, they helped to make sure we got the food to her. I liked that they were very considerate and helpful.

    Janet C_4

    5

    January 23, 2019

    I am a current client of this provider

    They are flexible. They treat me with respect. They give earnest efforts to assist in providing needs.

    Bev P

    4

    January 11, 2019

    I am a past client of this provider

    They provided home assistance for my husband when I wasn't here. I would recommend them. They were average. I really appreciated their promptness.

    Jeff H_1

    3

    January 11, 2019

    I am a past client of this provider

    The agency could have made life easier if they offered different personnel with different skills. My dad needed someone who had better communication skills. If the person who is looking for the aides is an elderly woman who is a little weaker and needs help with comfort, I would recommend them. If it is a male who is very active and needs a lot of redirection, I would not recommend them.

    Vicki T_1

    4

    January 9, 2019

    I am a past client of this provider

    They were good. I needed the help,and they provided the help I needed. The second person I got did a good job for me. She was a self-starter and did not need much supervision. I would recommend them as long as they provide an individual that does a good job. The first person who was sent to me did not represent what the company was about, but the next person was really great.

    Tracy K

    5

    December 7, 2018

    I am a current client of this provider

    It takes the stress off of me. I love the type of care that they give my parents. They are kind and considerate.

    Milo P

    5

    December 7, 2018

    I am a current client of this provider

    They're keeping him going. They help with everything. Their personalities are very important. They take care of my dad very well.

    Mary A_23

    4

    December 7, 2018

    I am a current client of this provider

    They give me peace of mind knowing that somebody is always there. From my mother's perspective, she has someone beside her all the time. I would like them to have things a little bit better for their employees.

    Frank K_2

    5

    December 1, 2018

    I am a current client of this provider

    It's a time saver, which I like, and they help with housekeeping. They are on time, they are pleasant people, and they seem to be knowledgeable.

    Anna M

    5

    November 2, 2018

    I am a current client of this provider

    I have very good service from the caregiver. I think I have very good services from them.

    Thomas B_3

    4

    October 6, 2018

    I am a current client of this provider

    I still work full time and it just helps to have someone to come in and clean once in a while. They are nice people and they work hard.

    Trish K

    5

    October 5, 2018

    I am a current client of this provider

    My loved one has companionship with the caregiver. The caregiver does the work they said they would do and they help my loved one.

    Betty M_1

    4

    October 3, 2018

    I am a past client of this provider

    My loved one seemed to be more alert mentally after they came to help her. They should call the person in charge of scheduling, rather than the client directly.

    Anonymous_203

    4

    October 2, 2018

    I am a current client of this provider

    They do what we need them to do. I recommended it to someone. The caregiver does what I ask her to do.

    Sigrun S

    5

    October 2, 2018

    I am a current client of this provider

    My loved one feels safe. He is grateful that someone is here to look after him. It means the world to me that I can get away and have a break from taking care of him. My house was in fine order when I returned from a vacation, and I didn't see anything done wrong. I appreciate their efforts.

    Gina D_1

    5

    October 2, 2018

    I am a current client of this provider

    They have helped the most by having people present and keeping my loved one company. They are very easy to get a hold of.

    Stanley S_1

    5

    September 10, 2018

    I am a current client of this provider

    My life was going downhill health-wise, morale-wise, and attitude-wise, and when she came into my life, she had the biggest impact on my life that anyone's had in years. The caregiver that I receive has been not only instrumental as a caregiver, but has been a life coach and directed my life in a different way. She has been absolutely amazing. She's worth every cent that I've paid. I even paid out of pocket for her.

    boymitch

    5

    August 3, 2018

    I am a current client of this provider

    Right At Home has provided a life-changing caregiver to me. Her name is Diane and she is beyond wonderful. She not only helps me with things around the house but she pushes me to get better and improve my life. She provides improvement avenues that no other caregiver I've had has. She is an excellent companion in my life and now is a life-long friend. I'm so glad I chose Right At Home. My life is definitely better now and improving!

    James H_7

    5

    August 3, 2018

    I am a current client of this provider

    The service gives me a little break from having to provide for mom and they give her a break from me so she sees someone else outside of the home. The care and service we have received have been great. The people are friendly and knowledgeable and even have suggestions on how to proceed.

    Anonymous_2

    2

    August 2, 2018

    I am a past client of this provider

    It did help with some of the things that I needed, but it really had no quality to it. I had multiple caregivers come out, and only one was trained to do the job. Some of them were incapable of doing the job, some of them didn't communicate well, and some of them just did poor work. It was really sad.

    Provider Response

    We continuously try to ensure we are meeting our client's expectations by conducting regular customer service calls. Clients are also encouraged during the initial assessment with the owner of the company to call our office with any questions or concerns so that they may be addressed with an on-site supervisory visit to clarify the tasks clients need to be done, how to do them to the client’s satisfaction and to ensure the caregiver can accomplish them. We appreciate your feedback which is imperative to help accomplish our goal of complete client satisfaction.

    Anonymous

    3

    August 1, 2018

    I am a current client of this provider

    When I get the care, it really helps me. When they let me get off track, it's less helpful. They aren't getting as much done as they could be doing for me. I'm paying for this help and they haven't been taking care of things as well as they could. I have a problem with going over time. They've got a lot of caregivers that are on their phones while they are supposed to be taking care of me.

    Provider Response

    Our caregivers make every effort to help our clients stay on their schedule while ensuring the safety and satisfaction of both the client and caregiver. We encourage our clients to voice any concerns so we can sufficiently coach our caregivers and make changes when needed.

    Kay G

    5

    July 26, 2018

    I am a current client of this provider

    It is absolutely vital to me. I am unable to bathe myself. If it weren't for them, I wouldn't know what to do with myself. My girl who comes is very good and really sweet.

    Daniel N

    5

    July 9, 2018

    I am a current client of this provider

    They give me a clean house. I have a good caregiver that cleans well.

    Dennis C

    2

    July 7, 2018

    I am a current client of this provider

    The caregiver does a good job. She is excellent. Sometimes, I get a call and they tell me people will be here at 4 and I have to tell them that doesn't work for me. I signed up for people to come in the mornings. The caregiver is excellent. The only reason I'm staying is for her. She does a good job and cleans everything. I never have to say anything to her.

    Provider Response

    We strive for excellent compatibility between our clients and caregivers. It is wonderful to hear these comments about his caregiver. Feedback is strongly encouraged from our clients to help achieve this goal. Also, every effort is made to adhere to a schedule that is preferable to the client.

    George W_6

    5

    June 15, 2018

    I am a past client of this provider

    They helped me the most because I have trouble walking and my bedroom was upstairs. They helped with cleaning. I would recommend them to anybody. The gal that I had always showed up on time and they helped me quite a bit with things that they didn't have to. They went out of their way to make sure I had a good life.

    Lyle H

    4

    June 5, 2018

    I am a current client of this provider

    They come and stay with my husband when I go somewhere. They can't really help me much more anymore because he's in a nursing home. We had them once last year and once this year. We don't work with them very often. Last time there were problems because my husband told the caregiver to leave before I came back and he locked her out. He's in a nursing home now so we might not use them anymore.

    Susan S

    4

    April 18, 2018

    I am a current client of this provider

    Everyone that we have had contact with has been nice. My mother is able to receive company and they have helped bathe her so that I don't have to do it.

    Irene K

    5

    April 11, 2018

    I am a past client of this provider

    I couldn't have gotten anyone better for me who came to me to stay overnight after my surgery. They didn't have to do anything for me, but as far as being with me overnight, my caregiver would come to my side as soon as my feet touched the floor.

    Richard

    5

    March 20, 2018

    I am a current client of this provider

    Staff knows how to care for clients! Splendid service in every respect!

    Dorcas H

    5

    January 8, 2018

    I am a current client of this provider

    They are always able to find me someone and will get someone else if I don't like them. There are things that get done that I am not able to do or shouldn't be doing.

    Kelly Z

    5

    December 3, 2017

    I am a current client of this provider

    I would tell a friend that we like Right at Home, and it keeps him busy for four days a week and four hours a day. Right at Home helps so we are less stressed.

    Jerry T

    5

    December 1, 2017

    I am a past client of this provider

    Right at Home was wonderful, they took care of my loved one, and we loved everybody that came to help him out. Right at Home was just here and answered our questions, and we knew that he was in good hands.

    Patrick R

    5

    November 17, 2017

    I am a past client of this provider

    Right at Home is prompt, wonderful, and they are willing to do anything. They are easy to deal with. The caregivers did everything for us.

    Cathy B_3

    5

    November 3, 2017

    I am a past client of this provider

    I'd recommend Right at Home because while they were here I needed them to do some service and I am familiar with them. I have MS and am in a wheelchair. When my husband is not available to give me a hand Right at Home knew what I could and couldn't do.

    Anonymous_257

    4

    November 2, 2017

    I am a current client of this provider

    Some of the caregivers I've had from Right at Home have had bad attitudes. The services from Right at Home have been helpful because they have been able to clean in the places that I cannot.

    Doris S_1

    5

    October 3, 2017

    I am a current client of this provider

    I would tell a friend that Right at Home is good overall. We have used them before and we have come back to them for a second time, so that must say something about them. My loved one has been getting great care and she has been getting along great with the caregivers from Right at Home.

    William C_3

    5

    September 22, 2017

    I am a current client of this provider

    We are really happy with the care from Right at Home. Right at Home has made life easier by helping with my husband and with a little bit of housework.

    Donna R_2

    5

    September 19, 2017

    I am a current client of this provider

    I already recommend Right at Home because I am happy with their services. Right at Home helps a lot with what I need around the house that I can't take on all by myself.

    Kris S_1

    5

    September 7, 2017

    I am a current client of this provider

    Right at Home is a wonderful company! They have helped us so much. They are polite, they come, and they help us to do everything that needs to be done with no questions asked. The services have helped me because my loved one is terminally ill and neither of us can take the groceries up the stairs. The caregivers help us with that and they clean our home. It is hard to explain how wonderful the services are, we couldn't be happier.

    Eileen A_1

    5

    August 2, 2017

    I am a current client of this provider

    I would tell my friends that Right at Home is very good, dependable, and up front. I am able to discuss any complaints with them. My doctor is also very satisfied with this agency. The services from Right at Home has freed me up, because I can't do everything to take care of my loved one.

    Chris F

    5

    July 14, 2017

    I am a current client of this provider

    I find Right at Home very helpful for me. I have other things that I am doing and with Right at Home they help me take care of different things I don't have to worry about. Right at Home's services gives me some free time and I appreciate that.

    David B_6

    5

    July 11, 2017

    I am a current client of this provider

    The caregivers I've had have been great for me because they work hard and do everything that they're asked. However, sometimes they don't show up. The caregivers do things for me that I cannot do for myself.

    Harold C_1

    5

    June 23, 2017

    I am a current client of this provider

    I would tell others that Right at Home does a good job, they are congenial people, and I am really satisfied with their service. I am handicapped and Right at Home comes and keeps the house clean, which is a blessing in my life.

    Dennis M_3

    5

    June 23, 2017

    I am a current client of this provider

    I would tell a friend that Right at Home is a good outfit and they do a good job. Right at Home helps me out a lot when I need it because my wife has Alzheimer'a and they help me with her care.

    James L_2

    5

    June 2, 2017

    I am a current client of this provider

    Right at Home has caregivers who are caring and helpful. They seem to know what to do when I don't. They fill their time with household tasks for the client and I. Right at Home has made my life easier because the client fell and he can barely walk with his walker. He can't get out of his bed anymore and they help give him showers.

    John H_15

    5

    May 3, 2017

    I am a current client of this provider

    Right at Home is very easy to get a hold of, and they always have an answer for us. If they don't have the answer, they will find it for us. My loved one has really liked the caregivers and is able to talk to them, which has made a huge difference.

    Clifford H_1

    5

    May 3, 2017

    I am a current client of this provider

    Right at Home is very caring and professional. They are kind and loving towards the client and were willing to accommodate a change of hours as needed. Right at Home has helped my father be able to stay at home longer and be mor