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Featured Review
Lynne W
5
|
September 6, 2020
After our loved one was hospitalized, we had a very short time to find a caregiver, and Right at Home came recommended by the staff at the retirement community. I was impressed from the first phone call. Why? a) they listened carefully b) they were able to meet our needs with short turn around c) and most of all, the caregivers have been outstanding. Even when things got challenging with our loved one, they were composed and professional. We received excellent communications at all times. Bottom line - we've been extremely impressed.
Reviews of Right at Home Indianapolis Southeast in Indianapolis, Indiana
4.6
(22 reviews)
Lynne W
5
|
September 6, 2020
After our loved one was hospitalized, we had a very short time to find a caregiver, and Right at Home came recommended by the staff at the retirement community. I was impressed from the first phone call. Why? a) they listened carefully b) they were able to meet our needs with short turn around c) and most of all, the caregivers have been outstanding. Even when things got challenging with our loved one, they were composed and professional. We received excellent communications at all times. Bottom line - we've been extremely impressed.
Seveato Caputi, Jr., M.D.
5
|
December 30, 2015
Dependable, compassionate caregivers who appear dedicated to their profession. Very highly recommended!!
Mary M. Polis
5
|
December 29, 2015
I have had Right at Home since April 2013 and I have been very satisfied with them. I have had Stella Elliott all this time and have been very happy with her. She takes me to doctor’s appointments, banks, grocery and any place I need to go.
A. M. Kiefer
5
|
December 23, 2015
Thanks for such great helpers. Light housekeeping/help with shower.
A Fellow Reviewer27
5
|
December 23, 2015
Punctual, engages well with dad, efficient reporting back to me each week via email about the visits with dad.
JoAnn B.1
5
|
December 23, 2015
Your company has given awesome service to my father. I have peace of mind and I never have to worry about him. All of our caregivers have been very courteous and kind to my father. You guys get 5 stars in my book!
A Fellow Reviewer4
5
|
December 19, 2015
We appreciate your service.
Harold I. Stark
5
|
December 19, 2015
Best caregiver is Ms. Patricia. Good character, best personality, cooperative, communicative. Only had to go through the help items once. Along with a good organization.
Fred H.2
5
|
December 18, 2015
As all companies of this type, there are some turnover of personnel, but the honesty and effort of their people are outstanding. And the efforts of Andie - who has to deal with both employees and the customers has surely gained her sainthood!
Jerry35
2
|
August 1, 2014
Some of the caregivers from Right at Home were good and many were not. Many sat in a chair by the door and barely engaged with mom. Two or three were very helpful to her. We would not use Right at Home again. We paid $22k for over 100 days. We received received finance charges and an email threatening to not send help for my mom unless I called them that day. It was unprofessional and unnecessary additional stress during an already stressful time.
Provider Response
We’re apologetic that we did not meet our client’s expectations. We honestly attempt to provide the same type of quality care to all of our valued clients we serve. Right at Home Indianapolis Southeast was hired to provide assistance in a nursing home to a resident known for showing hostile behavior to other residents.
The nursing home required someone to be with this resident, so we assigned this challenging role to some of our best caregivers. The resident sometimes displayed hostile behavior to some of our caregivers including one caregiver who had to seek medical treatment. We honestly did everything in our capabilities to help this resident, but we needed to keep a safe distance because of unpredictable behavior. We’re sorry we were unable to meet our client’s expectations in this difficult care scenario.
Our contractual agreement stipulated an agreement to pay for care services within 10 days of receiving an invoice with an additional agreement to pay for finance charges for any amount of the outstanding account balance in arrears. Eventually, the account fell behind more than 30 days in arrears with a high outstanding balance. After we exhausted efforts to reach our client through emails and phone calls over a several week period, we did leave a voice message stating a possible discontinuation of our services if no payments were received, but we deny any threatening actions on our behalf.
All of our caregivers and support staff at Right at Home Indianapolis Southeast strive hard to provide exemplary care to all of our clients, so we encourage disgruntled clients to contact us immediately because we’ll be prompt in responding to our client’s concerns. Right at Home Indianapolis Southeast is your trusted care friend in the Indianapolis vicinity. We’re with our clients and their aging loved ones every step of the way…
Denise18
5
|
April 30, 2014
We have been very pleased with mom's care, especially with her caregiver Amanda
Carol88985450
5
|
March 31, 2014
Excellent service. Robin is tremendous blessing to us. Always punctual, very pleasant, plans activities to engage my husband in interacting and in conversation. She looks for things to do to help me and I have complete confidence in her. I know he's in good hands while I'm gone!. Appreciate her so much. She goes "way beyond" the call of duty.
Myert
5
|
March 31, 2014
Joe enjoyed your service. You have a very nice company. I most cut my hours now as our money is getting low. But will still use your service untill other arrangements are made.
Kevin5
5
|
June 27, 2013
Best of the best! We love the aides that RAH provides particularly, Lisa and Karin. I'm P.O.A. for one of their clients (home care).
Barbara31
5
|
May 31, 2013
We love our cargiver's willingness to help us with everything and her pleasant attitude.
Vicki13
5
|
May 29, 2013
Pleased with all -- esapecially Carolyn and Rebecca.
Chresa
4
|
May 26, 2013
Caregivers have been pleasant, friendly, and kind and have done household chores to keep our home clean. If possible would like same person scheduled repeatedly.
Nina4
4
|
April 30, 2013
The lady that takes care of my husband is very friendly and caring. Although I have her every week, I am sure that anyone taking her plae will be just the same. Kepp doing the great job. Thank you.
Bridget4
5
|
April 28, 2013
This is a wonderful company. I would recommend it to others.
Joann2
4
|
April 18, 2013
You probivide good quality service. All of the caregivers I have met have been friendly and very kind to my parents.
J4
4
|
April 17, 2013
Very pleased with the agency- a few glitches - lack of communication on replacement of caregivers -- and not skilled on dimentia disease.
Virginia5
5
|
April 17, 2013
Great service. My only complaint is the last minute substitution of workers.
What you can do with Caring
Services and Amenities of Right at Home Indianapolis Southeast in Indianapolis, Indiana
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Fitness & Wellness Programs
- Fitness Opportunities
Licensing & Inspections
- Background Checks
- Staff Drug Screening
Bonds & Insurance
- Is Bonded and Insured
Health Services
- Companion Care
Staff Training & Qualifications
- Staff Driving Record Check
- Reference Checks
Companionship & Escort Assistance
- Companionship Services
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
- Personal Care Assistants
Transportation & Shopping
- Transportation Services for General Shopping
About Right at Home Indianapolis Southeast in Indianapolis, Indiana
Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.Custom Care PlanWe know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.Caregiver Training and Care Supervision When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.
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