
Right at Home Indianapolis Southeast
Offers Home Care
Reviews of Right at Home Indianapolis Southeast
Home Care Reviews for Right at Home Indianapolis Southeast
September 06, 2020
I am a current client of this provider
December 29, 2015
I am a current client of this provider
December 29, 2015
I am a current client of this provider
December 23, 2015
I am a current client of this provider
December 23, 2015
I am a current client of this provider
December 23, 2015
I am a current client of this provider
December 18, 2015
I am a past client of this provider
December 18, 2015
I am a current client of this provider
December 18, 2015
I am a current client of this provider
July 31, 2014
I am a past client of this provider
Provider Response
We’re apologetic that we did not meet our client’s expectations. We honestly attempt to provide the same type of quality care to all of our valued clients we serve. Right at Home Indianapolis Southeast was hired to provide assistance in a nursing home to a resident known for showing hostile behavior to other residents.
The nursing home required someone to be with this resident, so we assigned this challenging role to some of our best caregivers. The resident sometimes displayed hostile behavior to some of our caregivers including one caregiver who had to seek medical treatment. We honestly did everything in our capabilities to help this resident, but we needed to keep a safe distance because of unpredictable behavior. We’re sorry we were unable to meet our client’s expectations in this difficult care scenario.
Our contractual agreement stipulated an agreement to pay for care services within 10 days of receiving an invoice with an additional agreement to pay for finance charges for any amount of the outstanding account balance in arrears. Eventually, the account fell behind more than 30 days in arrears with a high outstanding balance. After we exhausted efforts to reach our client through emails and phone calls over a several week period, we did leave a voice message stating a possible discontinuation of our services if no payments were received, but we deny any threatening actions on our behalf.
All of our caregivers and support staff at Right at Home Indianapolis Southeast strive hard to provide exemplary care to all of our clients, so we encourage disgruntled clients to contact us immediately because we’ll be prompt in responding to our client’s concerns. Right at Home Indianapolis Southeast is your trusted care friend in the Indianapolis vicinity. We’re with our clients and their aging loved ones every step of the way…
April 30, 2014
I am a current client of this provider
March 31, 2014
I am a current client of this provider
March 31, 2014
I am a past client of this provider
June 26, 2013
I am a current client of this provider
May 31, 2013
I am a current client of this provider
May 28, 2013
I am a current client of this provider
May 26, 2013
I am a current client of this provider
April 30, 2013
I am a current client of this provider
April 28, 2013
I am a current client of this provider
April 17, 2013
I am a friend or relative of a resident
April 17, 2013
I am a current client of this provider
April 16, 2013
I am a current client of this provider
About Right at Home Indianapolis Southeast
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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