BrightStar Care Gurnee Gurnee, IL

Tom J_7

They were good with her personal care. They were knowledgeable.

Barbara G_70

It makes my life easier to have some help with my husband. The initial staff that I met was amazing. They switched a caregiver that I didn't like.

Linda E_9

They like the caregivers, and it gives me time to go out and do things. The agency is dependable and they find workers.

Judy G_20

It has been very positive for me and allows me to go out and not worry about him. I have had a very good experience. We have been with them over a year and our caregiver is perfect.

Beth_2

They have provided quality care . They are prompt to respond and I like the quality of care

Jennifer _4

It gave me relief. I was able to have time away. I trusted that they had qualified people. One day, the caregiver did not show up for half a day. We also had another caregiver that was supposed to be there for 8 hours beside her, and she was not. She was sitting far away, not next to her.

Bob R_10

It was another set of hands and eyes on her, which was a great help. The quality of service was good, but the price was high.

Machelle T

They are with my mom eight hours a day, helping her eat and bathe. I really hate their billing and some of their policies, they leave the insurance stuff to us. They do send us people that show up on time.

Becky R_5

I would be taking care of my mother if she didn't have a caregiver. My mom needs 24-hour care, and they've been doing this for a couple of years now. I like most of the caregivers, they're wonderful. Many of them have become friends and are a part of the family.

Mark C_31

The caregiver I have has a list of things that she goes over that reminds me of what she is supposed to do. They are consistent.

Anonymous_7657

They do the interview first and they check in 2-3 months later to make sure that we are happy, and they stay on top of it. They are dependable and they seem to care.

Debra A_6

It has been a positive experience because of my caregiver's kindness, punctuality, and how she explains everything to me. I would recommend BrightStar Care because they are detailed, considerate, and they call. If there's a mistake, they'll try to correct.

Anonymous_7479

They help Eleanor with daily activities and when the caregiver is there, I have time to run errands. I like the quality of the associates at the office and the caregivers.

Brian M_25

They watch after her when we can't. It helps her mentally. I like the communication and the caregivers. I met the executives and I have a good relationship with them.

Cathrine C

They clean her in the bathroom during the night. I like that Brightstar is reliable with scheduling.

Jim_5

My sister, myself, and my brother don't have to be there. I like that I can schedule a week before because my mother's schedule is not always the same. I like their flexibility of the schedule.

Anonymous_1712748372

It is a big help to me They have good follow through and we have a good caregiver.

Anonymous_1712143475

I feel that he is safe when they are here. Some of the caregivers could be better trained. They are reliable.

Brenda_2

The caregiver is outstanding. The client's health has improved. The scheduling could be improved. They promise things, and don't keep them.

Brenda

Jillian is an outstanding caregiver- kind, compassionate, professional, and detail-oriented. Theresa's health has improved considerably in Jillian's care.

Anonymous_1710261660

They are giving my sister medications, and they are there 24 hours per day. I can contact them, and they answer me.

Anonymous_1709741225

They need to have less issues with their communication. They need to improve their written communication.

Cortney C

I like that they come and help us out by doing the morning routine. They get him out of bed with the Hoyer lift. We were looking for caregivers, and they were phenomenal with their education and let us know that they could provide what we needed and were looking for. I already recommend them to my community.

Gail N_6

It took a lot of stress off me to have people come over and help out. I was happy with the service they provided.

AnnaMarie V

It helps my wife, give her confidence. I like that they are always there and alert.

Carol S_64

They were very good and kept his memory stimulated. Whatever Cathy and Ellen did was fine. He did not need a lot of things.

Eric B_7

Them being here helps to free up time for me. They follow up with us and are always on top of things.

Margaret L_22

I'm not allowed to go down the stairs without a caregiver with me, so I couldn't go downstairs if I didn't have them. I have already recommended them to others. They've been consistent in coming, helpful, and friendly.

Arthur S_8

They do their job well. We call up, and they come and take care of it.

Jeffrey T

They did infusions for me and it kept me alive. They did very good but there was one thing at the end that really bothered me at the end with their policies.

Elizabeth "_8

They were always available and gave personal attention to him and his medications. They were on top of everything. I liked their personality and the personal contact. They were hands-on and always there. If we needed them, we could call and a nurse would be there within an hour.

Marjorie H_5

They took extremely good care of my mom. They were excellent at communication.

Joan M_38

The agency could help more by helping us get better. The agency had nice caregivers.

Linda O_15

It helped us out tremendously. I was able to go to work for those few hours and not have to worry about him being alone. Some of us just can't afford it.

Donald B_25

The current caregiver is in tune with my wife. Our current caregiver is excellent. Some of the other caregivers were not very well-trained.

Bob F_13

The provider has helped me the most with being flexible with changes. I would like them to improve on having more consistency in the workers.

Samantha K

They did whatever we needed and they eased some of the burden for us. They were on time and care was good. The people they sent out were caring.

Wendy M_11

I would not be able to leave my house and they allow me to leave to run errands. I'd recommend because they send the same caregiver.

Anonymous_7538

They've been very responsive to our request for assistance and information. They've been very responsive and able to meet our needs as an agency.

Nancy D_27

It helps a lot when they come. They give us reminders of things I need to do. They help with wellness activities like using a cane and taking medications. They give good advice and are good at encouraging us to get things done as well as assisting us with them. Maybe just consistency in sending the schedule ahead of time with the names of the caregivers.

Carlos _2

I kept having different caregivers, but now that I have one or two more consistently it has been much better. I had to go to the hospital, and they charged me for the days that I was gone.

Christine F_6

They have been able to send substitutes. They matched my mom with a good aide.

Susan K_29

They were 24 hour care. We didn't have to worry because we knew someone was with her. It gave us peace of mind. I think over the period of time she only had them for six months, but the amount of caregivers seen was a downside.

Jen B_3

They made my experience positive by the communication and the quality of caregivers. The rest of the caregivers that we were assigned to were outstanding.

Leah C_1

They were pleasant to have around. Because the people they sent were helpful.

Lawrence R_4

He communicates with the caregivers well. They are reliable and they send good people.

Sari B

It made my life easier because I did not have to worry about my mom. They listened to our mom's needs.

Alicyn B

She helps her a lot by helping her learn stuff and taking care of her. We have done a great job. Responsive if someone is not going to show up, and the care is fantastic.

Michael Z_2

They have helped my mom the most by providing companion care when she is feeling most anxious. I like that BrightStar Care is dedicated and timely, and they're easy to work with.

Janet H_28

They do a good job and people call to check on me. One person comes daily to check that I'm okay. They've just been forthcoming with everything and people are here on a regular basis.

Cindi R

They made my life easier for the six hours that they were there. Brightstar was great, but I saw a lot of varying levels of the folks they sent in the home.

Cassandra S_1

They have helped the most with the contact, and the communication. We like the caregiver, but the company is not all that great.

Cecilia R_1

The fact that he does not need the service has been indicative. I like that I have not had any issues, and it is a service that I never thought about until we really needed it.

Ken _5

The services were very impactful and my wife fell in love with the caregiver. I like BrightStar Care because they are prompt and listen to our requests.

David H_49

I couldn't have done it without somebody. They are very quick and they were able to provide a caretaker right away.

Bill B_28

They helped to take care of my mother during a stressful time. The level of caregiving was inconsistent because we had so many different caregivers.

Anonymous_7131

The first two caregivers were okay. They did not want to clean up after my mom. They need to be more careful.

Diane L_13

They are kind and seem interested in Millie. It is easy to schedule caregivers. They are friendly.

Anonymous_7109

It's nice to have someone there to watch her. My mother fell two or three times with the overnight caregiver.

Karen M_42

The care he was given really made him feel better and cared for. The agency was recommended to us by a friend. I liked the quality of care and how they met their care.

Anonymous_6958

They made the transition for my mother's support easier. I like them because they are very helpful.

Anonymous_7028

They made an impact, because they were the only caregiver that we had. They could have had better qualified caregivers. I mean that in the broadest sense. I think their training could be better. I was led to believe that they could do certain things and they couldn't.

Sharon _10

They strive for making the caregivers consistent. A revolving door isn't so good for a client. I would recommend BrightStar if they had better communication.

Matt B_1

The caregivers have been fantastic. They can get caregivers when we need them. I like the caregivers this agency has.

Lori _3

They could take my dad to the grocery store when he runs out of food, and maybe pick up medication. He only goes like once every 3 weeks, and we would like it more often. They are very flexible, which is great.

Phil B_6

They have followed up continuously and have found an amazing caregiver for us. I like their flexibility and the quality of the caregiver they have found for us.

Anonymous_6861

They had some really great caregivers and some not so great ones. The ones that were not a good fit needed to be more motivated and not just sit in a chair. They need to be engaging with the client. They need to find out what they are interested in and exercise the clients mind. Play with a puzzle or something mentally stimulating. It depends on what the person is looking for. If you need someone consistently you can work with them to find the right individual. If you need someone inconsistently its harder to get care.

Dorothy P_26

They helped with all her colonoscopy care needs after my mother had surgery for it, which was really nice. They have great communication with us, so I'd certainly recommend them.

Julie R_13

I was able to give the caregivers a chance to sleep. I like that they are available and that we were able to get through to them. I liked their responsiveness.

Mark H_23

I can't be there every night, with my own family that I need to spend time with, so they do that for me. Having them there assures me someone is there when needed. The best thing is that they are consistent and reliable.

Eric M_5

They took care of my mother taking some of the care off of me. They were simply available. They do have really good staff, particularly the caregivers. They are very responsive to scheduling.

Christine C_13

They were very efficient and professional. They were very accommodating. They tried to get me the aide the needed at the time.

Anonymous_6512

They adapt the schedule to meet our schedule. They are flexible.

Joanne Z_1

Erin really good at taking care of him physically. She could help him eat and was very gentle with him. She was really helpful for me emotionally and she was really good at relating to my daughters. She was great for the whole family. I really liked the initial interaction with them.

Cindy J_7

It helped her get back on her feet and do things on her own. They were easy to talk with and accommodate.

Anonymous_6383

Some caregivers the client matches well with, and some she does not. Their overnight care is supposed to stay awake, but sometimes they don't. I would like to see better quality checks on caregivers. A caregiver has broken a chair and didn't report it and they are not following the plan of care. There are some caregivers who are doing a stellar job.

Anonymous_6289

My mom really liked her caregiver. She showed up late, left early, and called in sick and we only had her less than 8 weeks. There was lack of communication, the first day the nurse was supposed to come, 5 minutes later I got a call saying she would not show up. No one every followed up with us, I had to follow up with them after the first week. We weren't told about the weekend or holiday rate.

Paul C_17

They don't show up for their shifts. The office doesn't make arrangements to replace them. Sometimes, they don't know that they aren't there for their shift. They need to become more reliable.

Betsie S

If we didn't have the service we would have to go out to appointments with my mother-in-law. I'd tell a friend that I like that the service is seamless and I've never had a problem with reliability and the caregivers they send are good.

Jessica_2

We have the ability to get out of the house. I like the communication they offer.

Carol _12

They could train their caregivers more. They could improve the communication by calling us to let me know who is coming and when they are coming.

Mary M_74

They satisfy the needs we have. The aides are friendly.

Jean _4

The caregiver is awesome. They are always in touch with me.

Allison L

It allows me to go back to work. They seem personally invested in finding match.

Juanita _1

She comes in and leaves with a smile. She is always upbeat. My caregiver is outstanding. She works so well around the house and with my husband.

Peggy _1

They knew we were interested in someone who was familiar with a Hoyer lift. Out of nowhere, they said they were unable to perform their duties despite doing said duties for two weeks. They were deceptive with their pricing.

Jerry _5

The services have made a really big improvement in Becky's life. They've been very helpful to us so far.

Jackie _3

The services have been important while I recuperate. This agency has provided a fantastic caregiver.

Don S_18

I think it's more her issue than theirs. I like the good communication on their part.

Patti _1

It has freed up my sister and I so that we don't have to attend to our dad. They readily available and they know what they are doing.

Rhonda _5

She helps her bathe herself, and she'll clean up the house. The first two weeks, no one showed up and no one called about it.

Susan _1

They've made the experience positive by helping me get done what I need to get done. I like how they are very well-prepared and are great with people.

Elizabeth R_10

Some were more helpful than others, but they all provided the help that we needed. They are helpful because they communicated well.

Ricki .

There's nothing they can do to help her, most of the problem is with her. It's only been a few weeks. There's nothing they can improve on so far.

Cheri G

I think having someone there, even though she wasn't engaging, was average. It could've been better if my mom had accepted them. I liked that the person who came to meet with my mom, Ashley, responded really quickly.

Michalene (

They took care of the basic needs. I was not impressed with the abilities of the caregiver.

Anonymous_4753

I think that there could be a little continuity of the people that come. That is probably a sign of the pandemic, but my caregivers haven't always been consistent. They are really flexible with your schedule, when I have had to change a date they do it for me.

Nancy _13

Some of the girls I really liked, but the one incident put a bad taste in my mouth. Their task was such an important thing, they should have dotted their i's and crossed their t's. The main let down was that they spent time to come and interview us, then they sent out someone who didn't like dogs.

Sean _1

They match us with the right caregiver. She cleans and bathes my mom. They follow up with us.

Jill K_5

The caregivers had helped with her personal needs. BrightStar Care was extremely supportive.

Anita _3

We have one caregiver that comes every day now, which makes things easier. I would recommend them because they have been very helpful and are easily accessible. We can call them 24/7 and an actual person answers the phone. They follow up with us and check in on us.

Anonymous_3989

They would do everything to make me comfortable when they were there. They really cared about their patients.

Sue G_8

They were what we needed for him to heal and get better. I like that they are prompt and willing to work with our schedule

Anonymous_3361

It really helps me out. I am by myself so they do things that I am not able to do myself. They are all very friendly.

Nadia S

She provided caregiving so I could get some downtime. The caregivers were good, but the customer service was not ideal.

Carolyn B_13

They make my life easier by giving me time. I have good caregivers for my sister.

Jan _2

It provides a sense of comfort. I know everything is okay and he's being taken care of. They're dependable. I've had experiences with other caregivers that don't show up. They really seem to take care of him very well in my absence.

Anonymous_4288

There weren't enough staffing options. They were pleasant to work with.

Charles R_10

The alternative has been us working and him getting less attention, so it's been positive. I like the communication, as well as the primary individual we've been working. She's been fantastic.

Anonymous_4247

Usually they are available when we need them, which makes things easier. They are easy for us to work with because of our contract.

Tony _1

They helped the most by having a really good person that was able to provide the assistance that was needed the most at that time. I liked that they followed up and were very timely.

Mindy P_1

They did whatever I asked for. They were very professional.

Kathy _6

It made it much easier. I have had different agencies where the caregivers didn't show up so it was a relief. The caregivers were on time, dependable, and my mother clicked with them.

Laura _5

They relieved the family from doing the day to day care. They got somebody quickly. They understood our needs. The caregiver did a good job with communicating with us.

Donna G_6

They are helping with the chores in the house that I cannot do myself. The people they have been sending have been good.

JoAnne S_1

She will do anything I ask and we have some wonderful suggestions that worked really well. The girl they sent us is fabulous. I did not expect it to be as good as it was. It was excellent.

Jane J_7

The most helpful is the open communication when the office, they call if they have any concerns. I like the people in the office that I work with in scheduling and the caregiver. They are quality.

Tim _1

I can't really say that they did anything wrong. If there was something they or I noticed it was addressed. When you employ people to provide home care should be healthy. One of the caretakers didn't personify an environment of health. Another caretaker was very healthy.

Julia D_2

I think they've always been very flexible. If we have a question, they are responsive and helpful. They are such a caring group of people. They have very good caregivers working for them and I feel that the people in the office have been very helpful with what we needed.

Amy H_8

They provide him with companionship. We are still adjusting things but we have seen improvement, which we are happy about. I like that they are willing to provide companionship care, not just nurse care.

Eugene M_5

They could come on time. The caregivers were poor young women and they told my mother that are paid poorly and that they were treated badly.

Jennifer P_6

She gets out to her exercise class with them. The people that we have had have been great. That's why I would recommend them.

Neil W_1

They gave her comfort. The caregivers were knowledgeable and compassionate.

Eric B_1

The help they give makes it easier on me so I don't have to be there. I like that they have all been very friendly, nice, and they are prompt when things go array.

Karen _4

They provided somebody to help with making sure my mother got dressed, they did her laundry and took care of her so we knew she was okay that day. They were good for a while, but near the end, we had issues with getting someone every day.

Edward K_10

It's helpful for my wife because my wife has arthritis, so she has help. They can find the people to come and help me in the morning and in the night.

Charlie _2

I am blind, so they have made life easier as far as the transitions I have been going through. They were speedy to set the services up, and there was no hassle.

Clyde E

They were helpful. I am independent, so a lot of times, I made their life easy for them. They have taken me to appointments, and they did that on time. It was interesting talking to them. There were two people that came over to explain the program, and I was very impressed with them. I have had no problems with the company or anyone that has come over.

Edwin T_2

It has helped me with a rejected kidney. The injections are going well. I like the consistency and the promptness of the care I receive.

Kathie W

We didn't have her for very long. They are easy to work with. They are very nice people who addressed our concerns in a timely manner.

Bridget S_1

They have helped me the most by freeing my mother to have time for herself, which is the most important thing we were looking for. I like that they are very responsive, and they provide high quality caregivers.

Becky H_7

He is totally dependent on someone else for all of his care. They have to do everything for him. We have a definite problem with scheduling nurses to be here 24/7. It is just frustrating.

Christy F_1

I am also comparing to the other experience that we have had with another agency. The communication with the office has been pretty consistent and positive. I would like them to improve the consistency and reliability of the care. I would like more people on staff who are fully qualified to care for my husband's need.

Brian C_1

It is kind of relaxing to know that she is taken care while I am at work. I like the communication that I get from them.

Barbara P_24

They take fairly good care of her. In that respect, it helps out quite a bit. Mainly, they're watching her while I'm at work. The one thing is that at least during the week, she has a regular caregiver, so I'm not constantly explaining everything to a new person every time.

Kathleen T_2

It was a relief to have them there. They always found quality people and they were always there. They were reliable and the people they were knowledgeable.

Anonymous_2039

When they do have to bring someone new in, they need to do a way better job communicating to the next caregiver what the responsibilities are. There was one time where a caregiver had literally no idea what to do. I want to make sure that I don't have to retrain them. As far as the caregiver I have, she is good. As far as the way the agency handles the transactions, they are terrible. I have asked for invoices to get emailed to me, and they haven't figured out how to do that.

Keila D_1

Before BrightStar Care, we would always have to travel and go to different places for my daughter to get her therapy. I would recommend them because they had bilingual caregivers.

Gail C_2

It helped a lot. It helped the most by taking a lot of stress off of me. She really bonded well with my husband so he was happy to have her here. The caregiver was awesome. I thought they were very thorough and they trained the person who came here. They brought her here and showed her the equipment that I had. They vetted her really well. She matched really well with my husband.

Nell M

I have been satisfied with them. I need to get away sometimes, and they help out with that. I have been satisfied with them. I haven't used them that much lately.

Jim _1

It gives me sense of well being. They provide great care. It is very reliable so far.

Carol J

They help me get to where I'm going and do things I can't do myself. They're efficient, helpful, and dependable.

Kathleen "Ann" B

We hired a live-in caregiver for one week for my mother, so having them there full time for one week was what we needed. I liked the professionalism of the people that I dealt with on the phone that scheduled the care.

Pedro G

The services gave me a break. The agency requires that their caregivers are CNAs at a minimum, so they were trained.

Emily S_2

They took me to an operation and then back home. I told my friend that they have great people.

Brad

It's a lot easier for me. The nurse takes care of the medications. I wait for her to tell me when I need to refill them. Everything has been great. Scheduling has been great and we have never had a problem.

Edward James "Jim" M

They get him up in the morning and give him a bed bath. They have sent out three caregivers in the last several weeks, and one of them we have liked a lot. She is on time, a self starter, and very competent.

Raymond L

It allows me to still go to work, and they help out with him taking a bath and doing exercises. They do try to work with our schedule.

Maria C_1

For me, I see a lot of more positive things about my loved one now. The services are good, fast, and reliable.

Lyn T_1

They are so good to my husband. He had a stroke and his mind and coordination are off, but they are able to help. They are very responsible.

Diana L_2

They made an impact by being there for my mother so I could do other things. I thought the caregiver was very pleasant. I also liked the way she talked to my mother.

Joyce S_1

My loved one was getting care at home. They provided daily care for her. I was able to use them during the day, five times a week. The person I dealt with in the office was really great. She was helpful with the scheduling and billing.

Jennifer B_5

The convenience of having the nurse come to me is great as opposed to needing to go to a doctor's office or hospital. The nurses from BrightStar Care are really great.

Pam

They helped with whatever needed to be done, which was very helpful. I really appreciated the caregivers. They were very sweet, very helpful, and always on time.

Sandra J

I have a full time job so I know that they are always with my dad that makes me feel comfortable. I already have recommend them because they are easy to get ahold of and to deal with.

Patty

I was needing nursing care, and what I got was a CNA. I thought they would know and would be able to direct me. It wasn't beneficial. When I contacted them, I needed help after surgery. I had never really contacted any health support before, so I didn't know what to ask for. I was very disappointed in their lack of expertise. If I were to use them again, I am much more educated on what my options would be. I was relying on them to talk to me and know what I needed because I didn't know what I wanted or what to ask for.

Anna J

We had a live-in caregiver who was there constantly supporting him and getting hum back to health. She was the reason he lived as long as he did. I liked the fact that they farmed the service out. It was cheaper for us.

Ronald D

They provided part time care for us, which meant that I was able to do the things that I needed to do instead of always having to be on call. It allowed me to do those things I normally couldn't do, like run out and go to the store. The caregivers were always here on time, and never forgot to show up.

Sam W

One of the caregivers they sent was perfect. My mother connected with her right away. They were able to take care of my mother in the evenings so I could sleep.

Donna R_8

This was an emergency situation and I needed services quickly. BrightStar Care was there to help as soon as possible because the other agencies were nothing that I wanted. I would recommend them to anyone looking for help. While I was there and caring for my aunt, they were there everyday to help me out.

Lila

Their CNAs are very good and they're nice people. It's very helpful. The CNAs do what I need to have done. They do the things that I can't do. They go shopping and do laundry and things of that nature.

Jill G

They are extremely friendly and knowledgeable and they show up on time when they say they will be here. They are really good at giving examples of ways to do things, like making tasks easier to complete on my own. They show me how to take care of myself.

Ruben S

We like that they chose the right caregiver for my father and it suits our needs. The communication from the main office isn't as good as we would've hoped. We are still waiting for a backup caregiver. It gives us peace of mind to know someone is there that my father is comfortable with.

June H_6

The young women of BrightStar Care are nice but the cost is prohibitive. My caregivers do what I need and what I ask of them.

Jane Z

I would recommend BrightStar Care because they are professional by showing up on time and easy to schedule my appointments. BrightStar Care has made my life easier by caring for my wife at home when she got back from the hospital and helping her with the baby.

Erick W

My caregiver is great, but BrightStar Care as a company has been difficult. We can guarantee that my family member is safe when I am working.

Nader B

I am very satisfied with some caregivers, and not as satisfied with others. Some caregivers are quite useful, and others are not. The good ones come to help me.

Lisa H

BrightStar Care was speedy to respond. They were thorough in their work. BrightStar Care relieved a lot of her anxiety.

Grace V

BrightStar Care's caregivers were able to help me to accomplish all of my daily tasks.

Daniel K_2

I am less likely to recommend BrightStar Care because this is my first experience with them. BrightStar Care has never checked with me to see if my caregiver is a good fit. I don't know what the caregiver is qualified to do. I asked the caregiver to dress a wound and she had no idea how to do it.

Arthur M_1

I am very satisfied with the services that I have. BrightStar Care has filled all of my needs.

Carolyn C

BrightStar Care can't seem to come up with half of what we need. I don't know how BrightStar Care could have a greater impact, but my wife is an invalid so we need the help.

Charlotte R_1

BrightStar Care is very accommodating. Caregivers are caring and well-trained. They are an amazing service! I have experience with other home care companies and BrightStar Care is so much better! My mother was in the final stages of life, BrightStar Care was able to help during that time. I couldn't not have asked for any better service!

Suzq1

Everyone I have dealt with is passionate about the best interest of the patient.

cricket1001

We are current clients of Brightstar. The caregivers are awesome. It is the management that is really awful. They are rude and they use a very unfriendly invoice system. I would not recommend Brightstar due to their management. We are switching services this week.