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Sandcastle Homecare Maitland, FL
125 S. Swoope Ave, Maitland, FL 32751
4.4
(9 reviews)
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Reviews of Sandcastle Homecare in Maitland, Florida
4.4
(9 reviews)
SherryP554
2
|
July 7, 2020
The Jacksonville office is very negligent when it comes to answering, returning calls and leaving people on hold for an unreasonably long time. Lack of communication and poor customer service makes the company look bad.
Diane
4
|
July 24, 2019
I hired somebody from Sandcastle for my mother. They make sure she takes her medications, that she's up and eats, they make the bed, do the dishes, and other duties during the day.
LarryO
5
|
March 23, 2018
Used Sandcastle to provide 24 hour assistance to my elderly mother in caring for my 95 year old father after he was discharged from the hospital. Used them briefly because he soon transitioned to hospice care and we wanted to be with him 24/7 at that time. During the time that Sandcastle was involved, he received kind and dignified care from the majority of workers. Coverage was with 2 twelve hour shifts and he was never left unattended. The continuity of the same providers was especially comforting. One, however, was ill-natured, short tempered, and disrespectful to both my dad and my mother. I recognize that no matter how hard you try to screen employees, it is extremely difficult to know how they will behave in all situations. Sometimes it is simply a bad fit, sometimes it is a truly bad apple. We notified the coordinator of our experience and the agency promptly dealt with it in a professional and appropriate manner. I thank them and give them credit for it. Would use them again and strongly recommend them for anyone else.
djbernal1
5
|
August 9, 2017
couldn't be more pleased with Sandcastle's service! was really struggling with what to do about parents but yolanda and alex were a tremendous help. highly recommend to anyone needing help for their parents!
Margaret385016
4
|
March 7, 2017
Sandcastle Homecare is satisfactory, so far. We couldn’t understand the caregiver since she had an accent, which was OK. The second one has been here three times now. The supervisor is very nice, very accommodating, and very cooperative. Whenever I need them, I notify them 48 hours ahead of time, and they’re here. The only time I use them is to give me a break if I go to a garden club meeting or if I go to lecture the girls.
Provider Response
Ice cube
5
|
January 19, 2017
What an amazing group of people. Now that they are helping my parents I can sleep at night.
jsmith122682
5
|
December 20, 2016
they're altogether fantastic. took us a little while to get acclimated to nancy but our family now considers her a dear friend and the office staff has been very helpful in working around our crazy schedule. highly recommend!
Provider Response
D. Morano
5
|
August 16, 2016
we only used their services for a short period of time, but I would like the staff and those who may consider using sandcastle to know that the service from start to finish was phenomenal. The whole company from the owner to the aides are compassionate and take pride in what they do. Thank you for such a comforting experience
Star Jedi
5
|
March 3, 2016
My grandmother is the most important person to me in the world. I looked and interviewed so many agencies, Sandcastle stood out because they are real. I can take care of my grandmother and still keep my job and relationships in tacked. Our girl is a now a trusted part of our extended family. My grandmother looks forward to seeing her, and I feel at piece know she is well taken care of. I can always count on the staff at Sandcastle to support us as a family. Thank you to all of you at Sandcastle for the great care you provide.
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Services and Amenities of Sandcastle Homecare in Maitland, Florida
Resident Requirements
- Allows Patient Transfers
Companionship & Escort Assistance
- Companionship Services
Fitness & Wellness Programs
- Fitness Opportunities
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
- Personal Care Assistants
Care Management Services
- Residency Confirmation
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Background Checks
- Staff Drug Screening
- Sex Offender Checks
Therapies
- Stress Management
- Validation Therapy
Bonds & Insurance
- Is Bonded and Insured
Financing & Payment Options
- Accepts Check Payments
- Accepts Insurance
Housekeeping & Maintenance
- Maintenance & Repair Services
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Additional Amenity Information
- Payment Options: Cash
- Licenses: Home Health Agency 299994354
About Sandcastle Homecare in Maitland, Florida
Sandcastle proudly serves Central Florida providing in-home care for the elderly, disabled and recently injured.
Family-owned and locally operated, Sandcastle was founded on one simple principle: care for others as though they are family. With a continued focus on promoting an atmosphere of independence, the goal is to deliver the highest quality care for all clients. Sandcastle prides itself on establishing an entrepreneurial approach to service delivery that returns a sense of control back into the hands of each family served. That means that innovation is customer-driven, and always geared toward the individual needs of each person cared for.
Simply put, if you want a partner who will go the extra mile for you and your loved ones, choose Sandcastle.
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