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Sandcastle Homecare Maitland, FL

125 S. Swoope Ave, Maitland, FL 32751

(800) 558-0653 (Call a Family Advisor)

4.44

(9 reviews)

Offers Home Care

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Reviews of Sandcastle Homecare in Maitland, Florida

4.44

(9 reviews)

    SherryP554

    2

    July 7, 2020

    I am a current client of this provider

    The Jacksonville office is very negligent when it comes to answering, returning calls and leaving people on hold for an unreasonably long time. Lack of communication and poor customer service makes the company look bad.

    Diane

    4

    July 24, 2019

    I am a current client of this provider

    I hired somebody from Sandcastle for my mother. They make sure she takes her medications, that she's up and eats, they make the bed, do the dishes, and other duties during the day.

    LarryO

    5

    March 23, 2018

    I am a past client of this provider

    Used Sandcastle to provide 24 hour assistance to my elderly mother in caring for my 95 year old father after he was discharged from the hospital. Used them briefly because he soon transitioned to hospice care and we wanted to be with him 24/7 at that time. During the time that Sandcastle was involved, he received kind and dignified care from the majority of workers. Coverage was with 2 twelve hour shifts and he was never left unattended. The continuity of the same providers was especially comforting. One, however, was ill-natured, short tempered, and disrespectful to both my dad and my mother. I recognize that no matter how hard you try to screen employees, it is extremely difficult to know how they will behave in all situations. Sometimes it is simply a bad fit, sometimes it is a truly bad apple. We notified the coordinator of our experience and the agency promptly dealt with it in a professional and appropriate manner. I thank them and give them credit for it. Would use them again and strongly recommend them for anyone else.

    djbernal1

    5

    August 9, 2017

    I am a current client of this provider

    couldn't be more pleased with Sandcastle's service! was really struggling with what to do about parents but yolanda and alex were a tremendous help. highly recommend to anyone needing help for their parents!

    Margaret385016

    4

    March 7, 2017

    I am a current client of this provider

    Sandcastle Homecare is satisfactory, so far. We couldn’t understand the caregiver since she had an accent, which was OK. The second one has been here three times now. The supervisor is very nice, very accommodating, and very cooperative. Whenever I need them, I notify them 48 hours ahead of time, and they’re here. The only time I use them is to give me a break if I go to a garden club meeting or if I go to lecture the girls.

    Provider Response

    Thank you so much for your post! Please always feel free to give us a call if there's anything we can do to serve you better :)

    Ice cube

    5

    January 19, 2017

    I am a current client of this provider

    What an amazing group of people. Now that they are helping my parents I can sleep at night.

    jsmith122682

    5

    December 20, 2016

    I am a current client of this provider

    they're altogether fantastic. took us a little while to get acclimated to nancy but our family now considers her a dear friend and the office staff has been very helpful in working around our crazy schedule. highly recommend!

    Provider Response

    Jonathan - it is our absolute pleasure to take care of your parents! Thank you for your kind words, and thank you for the opportunity to serve your beautiful family!! Happy Holidays! alex

    D. Morano

    5

    August 16, 2016

    I am a current client of this provider

    we only used their services for a short period of time, but I would like the staff and those who may consider using sandcastle to know that the service from start to finish was phenomenal. The whole company from the owner to the aides are compassionate and take pride in what they do. Thank you for such a comforting experience

    Star Jedi

    5

    March 3, 2016

    I am a current client of this provider

    My grandmother is the most important person to me in the world. I looked and interviewed so many agencies, Sandcastle stood out because they are real. I can take care of my grandmother and still keep my job and relationships in tacked. Our girl is a now a trusted part of our extended family. My grandmother looks forward to seeing her, and I feel at piece know she is well taken care of. I can always count on the staff at Sandcastle to support us as a family. Thank you to all of you at Sandcastle for the great care you provide.

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    Services and Amenities of Sandcastle Homecare in Maitland, Florida

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants
    • In Home Health

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Sandcastle Homecare in Maitland, Florida

    Sandcastle proudly serves Central Florida providing in-home care for the elderly, disabled and recently injured.

    Family-owned and locally operated, Sandcastle was founded on one simple principle: care for others as though they are family. With a continued focus on promoting an atmosphere of independence, the goal is to deliver the highest quality care for all clients. Sandcastle prides itself on establishing an entrepreneurial approach to service delivery that returns a sense of control back into the hands of each family served. That means that innovation is customer-driven, and always geared toward the individual needs of each person cared for.

    Simply put, if you want a partner who will go the extra mile for you and your loved ones, choose Sandcastle.

    Map of Sandcastle Homecare

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