I want to thank user Tracy20 for her candid feedback on her experience with my company. I apologize for my delay in responding as we do not get notified when a review is placed, and we just happened to stumble across this last week. I also do not know who Tracy20 is in relation to my clientele, and we’ve been actively trying to find out who this is so we can make an effort to assist with your experience. Feel free to reach out to me directly. Zach Shaw, Executive Director, 480-451-8183 or firstname.lastname@example.org.