Medical Alert vs Philips Lifeline

Date Updated: July 28, 2025

Written by:

Rachel Lustbader

Rachel Lustbader is a writer and editor with a background in healthcare and technology. Her work has been published on websites including HealthCare.com, BiteSizeBio.com, BetterHelp.com, Caring.com, and PayingforSeniorCare.com. She studied health science and public health at Boston University.

Both of Rachel’s grandmothers had very positive experiences in senior living communities, and Rachel saw firsthand the impact that kind, committed caregivers and community managers can have on seniors’ and their family members’ lives. With her work at Caring, Rachel hopes to help other families find communities, caregivers, and at-home products that benefit elderly loved ones and make life less stressful for family caregivers

Anyone can suffer from a sudden medical emergency, but as people age, the risk of falling, experiencing an accident in the home or requiring immediate help increases. Medical alert systems provide an instant phone connection with a 24/7 emergency call center at the touch of a button, ensuring help arrives quickly.

In the past, medical alert systems were limited to in-home use, but that’s all changed with the development of cellular-connected devices that work anywhere there’s a cell phone signal. Other innovations include automatic fall detection, GPS location tracking and even mobile phone apps that give authorized caregivers access to real-time information about their loved ones.

Helping You Choose the Best Medical Alert System

With the ever-growing options and features available on today’s medical alert systems, finding the right emergency call device can be a real challenge. To help you sort through all the marketing language, different devices and services, we’ve compiled a collection of head-to-head reviews of the leading medical alert companies.

Today we’re comparing Medical Alert with Philips Lifeline. Each of these companies offer in-home and mobile medical alert systems, however, there are some notable differences in the pricing, equipment and features. Below you’ll find a side-by-side comparison chart followed by company profiles, pricing info and our recommendation for the best medical alert system.

Medical Alert Overview

Medical Alert is part of Connect America, a Philadelphia-based medical alert company that offers three medical alert systems complete with optional fall detection. The company’s 24/7 U.S. emergency response center employs a number of operators who are multilingual, and service is available in up to 140 languages through a real-time translation service.

Subscribers can choose between an in-home landline system, in-home cellular system or a mobile medical alert system. The mobile system works throughout the United States, Canada, the Virgin Islands and Puerto Rico using the AT&T cellular network and compatible international networks.

All Medical Alert systems are designed for ease of use with simple self-installation to save on costs. The batteries in the medical alert help buttons never need charging, and fall detection can be added to any system for an extra $10 per month.

Pros of Medical Alert:

Offers fall detection for a $10/month fee
Cellular-connected service provided through the AT&T network and affiliated providers outside of the U.S.
Periodic sales and promotions on annual plans
Coverage available throughout the United States, Canada, Puerto Rico and the Virgin Islands
The 365Access caregiver app lets authorized users check notifications and track user location (for GPS-enabled systems) through a compatible smartphone

Cons of Medical Alert:

Pricing can be confusing
Consumers need to pay for a year of service in advance to get the lowest possible monthly monitoring rate
The On-The-Go system only works when the user carries both the wearable help button and the handheld device

Philips Lifeline Overview

Philips Lifeline is one of the oldest medical alert companies in the United States, and they have more subscribers than any other provider in the country. All of Philips Lifeline’s call buttons and base stations are designed and manufactured by the company, and they have an A+ rating with the Better Business Bureau.

Philips Lifeline has four medical alert systems, including two in-home systems and two mobile help buttons. All of the wearable devices are safe for use in the shower and feature a simple, user-friendly design. With the exception of the HomeSafe Standard that comes with either a pendant or wristband, all the help buttons are mounted on a pendant.

Pros of Philips Lifeline:

Simple, month-to-month pricing
Hardware designed and built by Philips
Help buttons are safe for use in wet environments, such as the shower
In-home emergency call button batteries never need charging
Fall detection is included with the Homesafe with AutoAlert and both GoSafe systems
The Philips Cares app lets subscribers create a care circle of authorized friends and neighbors who are notified if the emergency help button is activated
The GoSafe 2 systems use five locating technologies to pinpoint the exact location of a user when they contact the monitoring center
The GoSafe devices include a speakerphone for clear two-way communication with the Philips Lifeline operator
Subscribers can choose who is called in an emergency

Cons of Philips Lifeline:

Activation fees of $50 on HomeSafe systems
$99.95-$149 device fees for GoSafe mobile medical alert systems
No discounts for a second subscriber in the same household

Pricing

Monthly monitoring costs with Philips Lifeline starts at $29.95 for an in-home, landline system and $49.95 per month for a mobile emergency call button that’s connected to the AT&T cellular network. Costs for Medical Alert are lower with monthly monitoring fees ranging from $22.95 to $37.95 plus $10 for fall detection.

Not only does Medical Alert charge less for their monitoring services than Philips Lifeline does, but there are no up-front equipment costs or activation fees with Medical Alert. By comparison, Philips Lifeline charges a $50 activation fee for in-home systems, and a $99.95-$149 device fee for mobile medical alert systems.

It’s also important to note that Medical Alert often has sales and promotions that can further reduce the monthly monitoring costs, especially for subscribers who pay for a year of service in advance. For example, the company’s Black Friday offer includes free shipping, a free month of service and a complimentary gift card when selecting an annual plan.

Our Pick

While each of these medical alert companies offer comparable monitoring services, the one that’s the best really comes down to personal preference. We like the fact that Philips Lifeline designs and manufactures all of their own hardware, however, we also like the lower costs offered through Medical Alert.

Medical Alert is the clear winner with regards to pricing for in-home medical alert systems, especially since Medical Alert doesn’t charge a $50 activation fee like Philips Lifeline does. It’s important to note that fall detection is included with three of the four systems from Philips Lifeline, while Medical Alert charges an additional $10 per month for automatic fall detection.

We prefer Philips Lifeline’s mobile help systems over Medical Alert’s On-The-Go system because with Philips Lifeline, the pendant is an all-in-one device complete with a cellular transmitter, fall detection and a two-way speakerphone. The Medical Alert mobile help system requires users to carry a small handheld device that connects to a low-profile wrist button or pendant, and users can only activate the system if the handheld device is nearby.