Heritage Elm Grove

Offers Assisted Living and Memory Care

12 Reviews
800 Wall Street, Elm Grove, WI 53122
Call (800) 385-2527
Heritage Elm Grove (800) 385-2527

Reviews of Heritage Elm Grove

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Assisted Living Reviews for Heritage Elm Grove

October 11, 2016

By Very Unhappy Daughter

I am a friend or relative of a current/past resident

Heritage Elm Grove is beautiful and they talk a good game; however, the reality is that they are understaffed, over promise the level of care given and do not meet the basic needs of the residents. My mom has been a resident for 2 weeks and will be moving. They have not delivered medication on time, have repeatedly not responded to her emergency call button, have not cleaned her room and the staff treats her like a child ( on the verge of verbal abuse). DO NOT believe what they tell you when you visit.

Provider Response

We thank you for your feedback and assure you that we take all concerns very seriously. We will be investigating these issues you have brought to our attention and want you to know that our main goal is to provide the highest level of care possible. If you would like to bring these concerns to us directly, we welcome you to contact the Community's Director at Heritage Elm Grove.

May 24, 2015

By Maureen0804

I visited this facility

I thought the Heritage of Elm Grove was very nice. The people there were very professional, and it's a brand new building, so obviously it's gorgeous. It just was a nice feeling when we walked in. Like I said, the building was brand new, so it was designed very nicely. The rooms are a decent size, and it really can get you a bedroom and a living area, which is what she wanted. It is a little crowded where the actual building is because there is a railroad track pretty close by, but they seem to have done a nice job with the outside landscaping, and they have a nice porch up on the second floor. We have eaten there three times now, and the food has been very good. The chef actually came out and asked us if everything was OK or if there was anything he could do that was different, so I was very impressed with that. They have two or three activity people, so we met them, and they seemed to be interested in what she likes to do and what her likes and dislikes are, so I felt that was very nice. They were offering cooking classes and a Catholic service every Friday, which is something that my grandma was very interested in. They had puzzle things, card games, and Bingo, and they just seem to have two or three activities every single day. They do have transportation for the residents. There is a grocery store within walking distance, and the Sunset Playhouse is also within walking distance -- like less than a block -- but they said that they provide transportation to the mall, which is two miles away. They have a good relationship with the churches and a couple other organizations right in the community, which I thought was nice, and I felt like I was part of the community.

March 19, 2015

By Caring101229850

I visited this facility

Heritage Elm Grove is a new building that just opened up in July. It was very nice and clean. They have pleasant dining rooms, a craft room, a pub, and games. Some people were in the room doing some exercises. The staff was helpful and knowledgeable about everything. Everything was brand new.

February 25, 2015

By Caring102602750

I visited this facility

Heritage Elm Grove was very nice. The people there seem to be fine, but it is hard to tell if you are just going through. I got to visit their dining area, and it is clean. It is new, very bright, and very nice.
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Questions about Heritage Elm Grove

What ongoing training does the staff receive in dementia care?

Upon hire, all staff are trained in our "Dementia Basics" orientation class. We at Heritage Elm Grove practice the "Positive Approach" to dementia care created by Teepa Snow. We have continued training courses for all staff in order to provide appropriate care for those residents who have dementia, Alzheimer's, and other cognitive support needs.

Describe the overall population of assisted living residents at Heritage Elm Grove. What is their average age? What are their favorite things to do?

The residents at Heritage Elm Grove love to stay active! We have a very robust Life Enrichment Program which keeps all of the residents connected, happy, and moving! The average age of residents throughout the community is about 78 years old, however, we have ages all over the map. All residents are above the age of 55.

What programs or activities does Heritage Elm Grove offer to enrich residents' well-being?

We offer a variety of fun and interesting activities in order to enrich the lives of our residents. We encourage all of our residents to be out-and-about and get involved! Our most popular activities include but are not limited to: BINGO, Exercise, Glee Club, Community Outings, Live Entertainment, Happy Hour, Spa Services, Gardening, and many more!

What places are near Heritage Elm Grove or within walking distance for assisted living residents to enjoy?

Heritage Elm Grove is located right in the heart of Downtown Elm Grove! We are near Sendik's, Sunset Playhouse, the Post Office, local boutiques, Elm Grove Park, and a resident favorite, Fazio's Chocolates! Our community is also a short drive to Brookfield Square Mall, The Milwaukee County Zoo, Target and other local establishments.

What transportation services does Heritage Elm Grove offer to assisted living residents?

Heritage Elm Grove does have a van that is used for scheduled Life Enrichment outings. Though we do not provide transportation to personal appointments, we are always happy to assist in arranging transportation through local outsourced transportation companies.

What makes the chef or dining program at Heritage Elm Grove exceptional? What kind of menu can assisted living residents expect?

Heritage Elm Grove has worked hard to ensure that all residents have an exceptional dining experience! All culinary staff are required to participate in continuing education courses throughout their employment. The culinary staff are also Serve-Safe Certified. We are staffed with an Executive Chef who oversees the entire culinary experience, Cooks, and Dietary Aides. The menu has a wide variety of selections and is never the same day-to-day! Please note, we are also able to accommodate special diet textures, requests, and restrictions.

What safety features or security measures does Heritage Elm Grove offer to assisted living residents?

The safety of our Residents and Staff is our top priority here at Heritage Elm Grove! Each resident is given a Call Pendant in which they press in order to ask for assistance from our 24 hour Care Staff. Our current average Call Light wait time is 3 minutes, and this is tracked daily by management to ensure timely response. Heritage Elm Grove also has a secure lobby after hours, and is staffed with a Concierge seven days a week for extra oversight and assistance!

How does Heritage Elm Grove keep residents' families informed about their loved ones?

Communication is KEY here at Heritage Elm Grove! Our leadership team and care staff know how important it is to communicate with our residents and their loved-ones in order to ensure that everyone is up to date on current needs, and care. We are able to update you in the way that you would most prefer. We can initiate phone calls, email updates, care conferences, FaceTime and other Virtual visits. Residents have the option of signing up for our Physician Service through Bluestone. If a resident is signed up for services through Bluestone, the resident and their family also have access the the Portal for real-time updates.

What is the care staff-to-resident ratio at Heritage Elm Grove during daytime and nighttime hours?

Our staffing ratio is typically about 1:8 . This changes based on census and acuity as we want to ensure that staffing is always appropriate based on the needs of our residents. Care staff is here 24 hours a day, and our average call light wait time is exceptional at an average of only 3 minutes.

If Heritage Elm Grove accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We are a pet-friendly community here at Heritage Elm Grove! Small cats and dogs are allowed in our Assisted Living and Enhanced Assisted Living communities if the resident is able to care for their pet independently. We are lucky to have a community surrounded by wooded area and also are equipped with a secure courtyard which all residents and furry friends are welcome to use!

What ongoing senior care training does the staff receive?

All of the staff at Heritage Elm Grove are required to complete 15 hours of continued education courses throughout the year. In order to immediately address any changes, and also to continue to provide education to our staff, we perform a Daily Care Focus Flash Training session to all employees. This allows us to address any new changes, review resident care, ensure all daily tasks are completed timely, give immediate updates to staff, and give continued training.

How many staffers are on duty in the daytime and overnight?

Our staffing ratio is typically about 1:8 . This changes based on census and acuity as we want to ensure that staffing is always appropriate based on the needs of our residents. Care staff is here 24 hours a day, and our average call light wait time is exceptional at an average of only 3 minutes.

What safety features or security measures does Heritage Elm Grove provide to protect residents who wander?

We have a concierge at the front desk seven days a week for extra support to our residents and families. Safety is always our number one priority! If a resident is at risk to wander, our interdisciplinary team would work with the resident and family to consider placement in our secure Memory Care Community.

What programs or activities does Heritage Elm Grove offer to keep residents engaged? How does the staff engage residents' long-term memories?

Life Enrichment is so important to keep our residents happy and connected! Our most popular activities include but are not limited to: BINGO, Exercise, Glee Club, Community Outings, Live Entertainment, Happy Hour, Spa Services, Gardening, and many more! Heritage Elm Grove takes a specific and unique approach to Life Enrichment in regards to Memory Care. Heritage is proud to continue our Memory Care program, "Toddy's Touch", to create an appropriate, engaging, and soothing environment for our residents to feel safe, secure, and valued. This program includes music therapy, Dynseo brain training, pet support services, as well as therapeutic environments such as our Snoezelen Multi sensory rooms and Reminiscence areas. "Current events" and "Remember When" is also a great way to reminisce with our residents!

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

We at Heritage Elm Grove have three full-time nurses including our Director of Nursing (RN) and two Nurse managers (LPNs) as well as a full interdisciplinary team to ensure that assessments are done accurately and timely for all residents. Assessments are completed prior to admission, and every 6 months thereafter as well as with any change of condition. We adapt each resident's individualized care plan as they change overtime!

What techniques does Heritage Elm Grove use to support memory care residents during mealtimes?

We have an "all hands on deck" approach to assist residents with all of their mealtime needs. Each resident's needs are unique, and we ensure that all residents have an individualized care plan to address their distinct dietary needs.

How does Heritage Elm Grove keep residents' families informed about their loved ones' health?

Communication is KEY here at Heritage Elm Grove! Our leadership team and care staff know how important it is to communicate with our residents and loved-ones to ensure that everyone is up to date on current needs, and care. We are able to update you in the way that you would most prefer. We can initiate phone calls, email updates, care conferences, FaceTime and other Virtual visits. Residents have the option of signing up for our Physician Service through Bluestone. If a resident is signed up for services through Bluestone, the resident and their family also have access the the Portal for real-time updates.

Describe the neighborhood around Heritage Elm Grove. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Heritage Elm Grove is located right in the heart of Downtown Elm Grove! We are near Sendik's, Sunset Playhouse, the Post Office, local boutiques, Elm Grove Park, and a resident favorite, Fazio's Chocolates! Our community is also a short drive to Brookfield Square Mall, The Milwaukee County Zoo, Target and other local establishments.

Is Heritage Elm Grove affiliated with a hospital if more care is needed?

Heritage Elm Grove is not specifically affiliated with a hospital system, however, Elmbrook Hospital is only 4 short miles away in the case of any emergency. We are contracted with Aegis Therapy who are able to provide Physical, Occupational, and Speech therapies to qualifying residents. Aegis therapists are typically on site five days a week. We also contract with Bluestone Physician Services which gives all residents an opportunity to switch their Primary Care Physician if they wish to do so to our House Doctor and Nurse Practitioner who are on site about once per week.

Costs for Heritage Elm Grove

Cost of Assisted Living

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Services and Amenities of Heritage Elm Grove

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments

General

  • Resident Capacity: 97
  • Pets: Small Pets Allowed

Licenses

  • State Licenses: 0015092

Costs

  • Assisted Living Starting At: $4595/month
  • Memory Care Starting At: $5395/month
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    About Heritage Elm Grove

    Assisted Living at Elm Grove offers seniors the opportunity to enjoy their current lifestyles and maintain their independence. With choices between studios, one or two bedroom apartments, residents can furnish and decorate their living space. Every apartment features a kitchenette, spacious closets, private bath and walk in shower for the best in modern conveniences.

    With a reassuring emergency call system and personalized call pendent, all the comforts of home get an added level of safety and security.

    The Caring and highly experienced staff at Heritage Elm Grove help plan events, social activities, entertaining and outings to keep everyone’s social and recreational calendars full

    Heritage Senior Living specializes in caring for the unique needs of residents with Alzheimer’s or other related dementias. Residents receive compassionate individualized care 24 hours a day. Health and wellness programs, personalized nutritional dining programs and medication monitoring are all handled by the caregivers that work closely with registered nurses and resident’s physicians.

    Memory Care in Elm Grove, Wisconsin features beautiful private accommodations within a safe secure environment. With a choice between furnished or unfurnished, apartments can be decorated to the resident’s wishes. Within each apartment you will find a private bath, walk-in shower, spacious closets and wall-to-wall carpeting. Residents are able to stroll throughout the uncomplicated building design, allowing them to continue with their ongoing daily routine while they maintain dignity and well-being. Memory Care residents get the safety and security they need from their community as well as the personalized medical care when necessary.

    Enhanced Assisted Living in Elm Grove, Wisconsin is available to seniors who require higher physical and medical care needs, yet do not require skilled nursing. Enhanced Assisted Living at Heritage is licensed as a Community Based Residential Facility (CBRF), and will offer private Apartments with a choice of studio, one, or two bedrooms.

    Services in Elm Grove’s Enhanced Assisted Living include but are not limited to extensive assistance with activities of daily living such as; bathing, dressing, grooming, and assistance with medication administration. Additional care is provided for those who extra need help with cueing for mealtime, directional assistance and participation in stimulating activities.

    Elm Grove’s Enhanced Assisted Living offers a higher staff to resident radio allowing more time for staff interaction with the resident. Three meals per day, specialized diets and snacks are provided.

    What Makes Us Special

    Heritage’s mission is to create vibrant communities that feel like home, provide quality care, and employ compassionate caregivers who treat our residents as if they were their own family. Heritage prides itself on being open and accepting to all our residents and their individual care needs. The commitment to provide excellent care, along with a comforting home-like setting, is what makes Heritage Senior Living the premiere senior housing communities in Wisconsin.

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