We liked Heritage Elm Grove. Jacqui was the person who gave us the tour, and she was very professional and very helpful. It seemed that the staff that we came across were very friendly. The apartments were very large compared to some of the other communities we visited, and so we could have chosen them, but by the time we contacted them again, the vacancies had been filled. We felt that they offered just a little bit more professionalism, and the community seemed nicer.
800 Wall Street, Elm Grove, WI 53122
Call
(800) 385-2527
Reviews of Heritage Elm Grove
Assisted Living Reviews for Heritage Elm Grove
December 21, 2021
I visited this facility
October 20, 2020
I am a friend or relative of a current/past resident
My dad is now in Heritage Elm Grove. We chose Heritage Elm Grove because it made the most sense for us to go that route. We were happy with everything that they showed us. It just made sense. My dad seems to really love the food. His room is a studio-style apartment. The living atmosphere is good. Very pleasant, very open, welcoming. The value for the money is good.
November 19, 2019
I visited this facility
This past weekend, I came into this facility to see how this place was for my mom. The activity director was so kind and knowledgable. She had a nice friendly, warm smile and was very welcoming. I had so many questions that are now answered. The other staff was friendly too. It was if they were all ready for me to tour. The residents were in a very fun exercise program at the time with another very welcoming activity person. The elders looked very happy! Wow! Very impressed! As I was leaving, I could smell their delicious lunch (I was even offered lunch). What a beautiful and fun place! I will definitely be back with my mom!
Provider Response
Thank you so much for sharing your experience at Heritage Elm Grove! We strive to create a friendly and active environment, where there's always plenty to do. We hope your mother finds it as welcoming as you did!
October 10, 2019
I am a friend or relative of a current/past resident
My dad lived there for the last 8 months of his life. He needed extra physical care and they were pretty good at providing it. As with any facility like this, family needs to be visiting regularly to ensure your loved one gets the care they are promised. The Heritage does a great job of providing interesting activities daily, and their activities team provides alot of opportunities for residents to participate and make friends with other residents. The food was good, and they provided dad with a special diet ( had to have it pureed due to bad teeth) and it still tasted good (he said). His room was great, more of an apartment with kitchenette, bedroom living room and private bathroom. They had regular parties/celebrations for Easter, Mothers Day, Octoberfest,etc..that was open to families as well as the public. They have (a real) happy hour at least 2x week, followed by bingo in their popular pub room. Dad really enjoyed the last 8 months of his life there, we're sad it ended so soon/suddenly at 95.
Provider Response
Thank you for sharing your story. We're glad to have been able to provide your father with a comfortable and caring environment in which to spend his last 8 months. We're sorry to hear about his passing and our deepest sympathies go out to you and your family.
August 07, 2018
I visited this facility
Heritage Elm Grove had nice, good-sized rooms, bathrooms, and nice fixtures. They also have room that can fit your own furniture. They have nice large closets. They have activity directors and they showed old movies. They play cards and dominoes. They have TV sets in the lobby area. Once in a while, they have Happy Hour every Friday. They sing a lot of old time songs from 40s up to the modern day stuff. They also have activities where people put out snacks. They also go on trips that you can sign up for, and they have transportation so you can get out once in a while.
Provider Response
Hi, Lloyd. We're glad that you had such a positive experience at Heritage Elm Grove. We definitely do try to organize a wide range of activities and outings for our residents! Providing an active and welcoming environment for our residents and guests is very important to us. Thank you for sharing your experience!
March 04, 2018
I visited this facility
I was greeted by their marketing director and she is a delight! I felt so comfortable talking to her. She has such a warm and compassionate heart. Very thorough tour. I have so many questions that are now answered. The staff was very friendly and the elderly living there looked happy. My mom is very social and I know that she will fit right in. The amount of activities on the calendar is unbelievable! Very pleased with Heritage in Elm Grove. I am excited to have my mother there.
Provider Response
We are delighted that your tour of Heritage Elm Grove went so well! Providing a caring and active environment for our residents and guests is very important to us. Thank you for your comments!
August 27, 2017
I am a friend or relative of a current/past resident
We wanted a higher level of care because my husband is unable to stand and walk. He needs more personal care and has mental health issues. Heritage of Elm Grove said they provide that, so that's where he's living. They have patios or little porches where people can go out. They're very patient and really work at trying to help people. He is extremely impressed with the food. He has a nice room with a little patio area. He's in a wheelchair, but he is able to go out there and sit in the sun almost daily. They have bingo, different card games, and a couple other things. It's expensive, but he's at a higher level. There are tiers, and based upon the tier that you're in, that's what you pay. They give a lot of mental support and training done by a nursing assistant. They have RNs, which I appreciate because my husband has some problems. They don't have outdoor activities, which I wish they would have.
Provider Response
We are delighted that your husband has had such a positive experience at Heritage Elm Grove. Providing a caring and active environment for our residents is extremely important to us. We appreciate your comments!
January 21, 2017
I visited this facility
Finding placement for my father was one of the biggest decisions I have ever needed to make. I went to several different places, but the one place that stood out to me was Heritage Senior Living. Their Admissions consultant was so welcoming and very flexible in meeting with me. I first toured with her on a Tuesday night. The place was beautiful and the people living there looked very happy! A gentleman was playing the piano for all of the seniors. Some were even dancing!!! I then asked if it would be alright to bring in my husband that same weekend. This consultant did not hesitate one bit. She was more than happy to show everything all over again just so that my husband could see it. I was impressed by the staff! Very knowledgeable! Very warm! Very Inviting! This made my decision rather easy! My father loves it there!
November 28, 2016
I visited this facility
Heritage was clean and warm, but a little dark. The person that assisted us was excellent. She was very knowledgeable, very friendly, very warm, and very helpful. The dining area looked very fine and clean.
October 11, 2016
I am a friend or relative of a current/past resident
Heritage Elm Grove is beautiful and they talk a good game; however, the reality is that they are understaffed, over promise the level of care given and do not meet the basic needs of the residents.
My mom has been a resident for 2 weeks and will be moving. They have not delivered medication on time, have repeatedly not responded to her emergency call button, have not cleaned her room and the staff treats her like a child ( on the verge of verbal abuse).
DO NOT believe what they tell you when you visit.
Provider Response
We thank you for your feedback and assure you that we take all concerns very seriously. We will be investigating these issues you have brought to our attention and want you to know that our main goal is to provide the highest level of care possible. If you would like to bring these concerns to us directly, we welcome you to contact the Community's Director at Heritage Elm Grove.
May 24, 2015
I visited this facility
I thought the Heritage of Elm Grove was very nice. The people there were very professional, and it's a brand new building, so obviously it's gorgeous. It just was a nice feeling when we walked in. Like I said, the building was brand new, so it was designed very nicely. The rooms are a decent size, and it really can get you a bedroom and a living area, which is what she wanted. It is a little crowded where the actual building is because there is a railroad track pretty close by, but they seem to have done a nice job with the outside landscaping, and they have a nice porch up on the second floor. We have eaten there three times now, and the food has been very good. The chef actually came out and asked us if everything was OK or if there was anything he could do that was different, so I was very impressed with that. They have two or three activity people, so we met them, and they seemed to be interested in what she likes to do and what her likes and dislikes are, so I felt that was very nice. They were offering cooking classes and a Catholic service every Friday, which is something that my grandma was very interested in.
They had puzzle things, card games, and Bingo, and they just seem to have two or three activities every single day. They do have transportation for the residents. There is a grocery store within walking distance, and the Sunset Playhouse is also within walking distance -- like less than a block -- but they said that they provide transportation to the mall, which is two miles away. They have a good relationship with the churches and a couple other organizations right in the community, which I thought was nice, and I felt like I was part of the community.
March 19, 2015
I visited this facility
Heritage Elm Grove is a new building that just opened up in July. It was very nice and clean.
They have pleasant dining rooms, a craft room, a pub, and games. Some people were in the room doing some exercises. The staff was helpful and knowledgeable about everything. Everything was brand new.
February 25, 2015
I visited this facility
Heritage Elm Grove was very nice. The people there seem to be fine, but it is hard to tell if you are just going through. I got to visit their dining area, and it is clean. It is new, very bright, and very nice.
Questions about Heritage Elm Grove
What ongoing training does the staff receive in dementia care?
Upon hire, all staff are trained in our "Dementia Basics" orientation class. We at Heritage Elm Grove practice the "Positive Approach" to dementia care created by Teepa Snow. We have continued training courses for all staff in order to provide appropriate care for those residents who have dementia, Alzheimer's, and other cognitive support needs.
Describe the overall population of assisted living residents at Heritage Elm Grove. What is their average age? What are their favorite things to do?
The residents at Heritage Elm Grove love to stay active! We have a very robust Life Enrichment Program which keeps all of the residents connected, happy, and moving! The average age of residents throughout the community is about 78 years old, however, we have ages all over the map. All residents are above the age of 55.
What programs or activities does Heritage Elm Grove offer to enrich residents' well-being?
We offer a variety of fun and interesting activities in order to enrich the lives of our residents. We encourage all of our residents to be out-and-about and get involved! Our most popular activities include but are not limited to: BINGO, Exercise, Glee Club, Community Outings, Live Entertainment, Happy Hour, Spa Services, Gardening, and many more!
What places are near Heritage Elm Grove or within walking distance for assisted living residents to enjoy?
Heritage Elm Grove is located right in the heart of Downtown Elm Grove! We are near Sendik's, Sunset Playhouse, the Post Office, local boutiques, Elm Grove Park, and a resident favorite, Fazio's Chocolates! Our community is also a short drive to Brookfield Square Mall, The Milwaukee County Zoo, Target and other local establishments.
What transportation services does Heritage Elm Grove offer to assisted living residents?
Heritage Elm Grove does have a van that is used for scheduled Life Enrichment outings. Though we do not provide transportation to personal appointments, we are always happy to assist in arranging transportation through local outsourced transportation companies.
What makes the chef or dining program at Heritage Elm Grove exceptional? What kind of menu can assisted living residents expect?
Heritage Elm Grove has worked hard to ensure that all residents have an exceptional dining experience! All culinary staff are required to participate in continuing education courses throughout their employment. The culinary staff are also Serve-Safe Certified. We are staffed with an Executive Chef who oversees the entire culinary experience, Cooks, and Dietary Aides. The menu has a wide variety of selections and is never the same day-to-day! Please note, we are also able to accommodate special diet textures, requests, and restrictions.
What safety features or security measures does Heritage Elm Grove offer to assisted living residents?
The safety of our Residents and Staff is our top priority here at Heritage Elm Grove! Each resident is given a Call Pendant in which they press in order to ask for assistance from our 24 hour Care Staff. Our current average Call Light wait time is 3 minutes, and this is tracked daily by management to ensure timely response. Heritage Elm Grove also has a secure lobby after hours, and is staffed with a Concierge seven days a week for extra oversight and assistance!
How does Heritage Elm Grove keep residents' families informed about their loved ones?
Communication is KEY here at Heritage Elm Grove! Our leadership team and care staff know how important it is to communicate with our residents and their loved-ones in order to ensure that everyone is up to date on current needs, and care. We are able to update you in the way that you would most prefer. We can initiate phone calls, email updates, care conferences, FaceTime and other Virtual visits. Residents have the option of signing up for our Physician Service through Bluestone. If a resident is signed up for services through Bluestone, the resident and their family also have access the the Portal for real-time updates.
What is the care staff-to-resident ratio at Heritage Elm Grove during daytime and nighttime hours?
Our staffing ratio is typically about 1:8 . This changes based on census and acuity as we want to ensure that staffing is always appropriate based on the needs of our residents. Care staff is here 24 hours a day, and our average call light wait time is exceptional at an average of only 3 minutes.
If Heritage Elm Grove accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are a pet-friendly community here at Heritage Elm Grove! Small cats and dogs are allowed in our Assisted Living and Enhanced Assisted Living communities if the resident is able to care for their pet independently. We are lucky to have a community surrounded by wooded area and also are equipped with a secure courtyard which all residents and furry friends are welcome to use!
What ongoing senior care training does the staff receive?
All of the staff at Heritage Elm Grove are required to complete 15 hours of continued education courses throughout the year. In order to immediately address any changes, and also to continue to provide education to our staff, we perform a Daily Care Focus Flash Training session to all employees. This allows us to address any new changes, review resident care, ensure all daily tasks are completed timely, give immediate updates to staff, and give continued training.
How many staffers are on duty in the daytime and overnight?
Our staffing ratio is typically about 1:8 . This changes based on census and acuity as we want to ensure that staffing is always appropriate based on the needs of our residents. Care staff is here 24 hours a day, and our average call light wait time is exceptional at an average of only 3 minutes.
What safety features or security measures does Heritage Elm Grove provide to protect residents who wander?
We have a concierge at the front desk seven days a week for extra support to our residents and families. Safety is always our number one priority! If a resident is at risk to wander, our interdisciplinary team would work with the resident and family to consider placement in our secure Memory Care Community.
What programs or activities does Heritage Elm Grove offer to keep residents engaged? How does the staff engage residents' long-term memories?
Life Enrichment is so important to keep our residents happy and connected! Our most popular activities include but are not limited to: BINGO, Exercise, Glee Club, Community Outings, Live Entertainment, Happy Hour, Spa Services, Gardening, and many more! Heritage Elm Grove takes a specific and unique approach to Life Enrichment in regards to Memory Care. Heritage is proud to continue our Memory Care program, "Toddy's Touch", to create an appropriate, engaging, and soothing environment for our residents to feel safe, secure, and valued. This program includes music therapy, Dynseo brain training, pet support services, as well as therapeutic environments such as our Snoezelen Multi sensory rooms and Reminiscence areas. "Current events" and "Remember When" is also a great way to reminisce with our residents!
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
We at Heritage Elm Grove have three full-time nurses including our Director of Nursing (RN) and two Nurse managers (LPNs) as well as a full interdisciplinary team to ensure that assessments are done accurately and timely for all residents. Assessments are completed prior to admission, and every 6 months thereafter as well as with any change of condition. We adapt each resident's individualized care plan as they change overtime!
What techniques does Heritage Elm Grove use to support memory care residents during mealtimes?
We have an "all hands on deck" approach to assist residents with all of their mealtime needs. Each resident's needs are unique, and we ensure that all residents have an individualized care plan to address their distinct dietary needs.
How does Heritage Elm Grove keep residents' families informed about their loved ones' health?
Communication is KEY here at Heritage Elm Grove! Our leadership team and care staff know how important it is to communicate with our residents and loved-ones to ensure that everyone is up to date on current needs, and care. We are able to update you in the way that you would most prefer. We can initiate phone calls, email updates, care conferences, FaceTime and other Virtual visits. Residents have the option of signing up for our Physician Service through Bluestone. If a resident is signed up for services through Bluestone, the resident and their family also have access the the Portal for real-time updates.
Describe the neighborhood around Heritage Elm Grove. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Heritage Elm Grove is located right in the heart of Downtown Elm Grove! We are near Sendik's, Sunset Playhouse, the Post Office, local boutiques, Elm Grove Park, and a resident favorite, Fazio's Chocolates! Our community is also a short drive to Brookfield Square Mall, The Milwaukee County Zoo, Target and other local establishments.
Is Heritage Elm Grove affiliated with a hospital if more care is needed?
Heritage Elm Grove is not specifically affiliated with a hospital system, however, Elmbrook Hospital is only 4 short miles away in the case of any emergency. We are contracted with Aegis Therapy who are able to provide Physical, Occupational, and Speech therapies to qualifying residents. Aegis therapists are typically on site five days a week. We also contract with Bluestone Physician Services which gives all residents an opportunity to switch their Primary Care Physician if they wish to do so to our House Doctor and Nurse Practitioner who are on site about once per week.
Costs for Heritage Elm Grove
Services and Amenities of Heritage Elm Grove
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
General
- Resident Capacity: 97
- Pets: Small Pets Allowed
Licenses
- State Licenses: 0015092
Costs
About Heritage Elm Grove
Assisted Living at Elm Grove offers seniors the opportunity to enjoy their current lifestyles and maintain their independence. With choices between studios, one or two bedroom apartments, residents can furnish and decorate their living space. Every apartment features a kitchenette, spacious closets, private bath and walk in shower for the best in modern conveniences.
With a reassuring emergency call system and personalized call pendent, all the comforts of home get an added level of safety and security.
The Caring and highly experienced staff at Heritage Elm Grove help plan events, social activities, entertaining and outings to keep everyone’s social and recreational calendars full
Heritage Senior Living specializes in caring for the unique needs of residents with Alzheimer’s or other related dementias. Residents receive compassionate individualized care 24 hours a day. Health and wellness programs, personalized nutritional dining programs and medication monitoring are all handled by the caregivers that work closely with registered nurses and resident’s physicians.
Memory Care in Elm Grove, Wisconsin features beautiful private accommodations within a safe secure environment. With a choice between furnished or unfurnished, apartments can be decorated to the resident’s wishes. Within each apartment you will find a private bath, walk-in shower, spacious closets and wall-to-wall carpeting. Residents are able to stroll throughout the uncomplicated building design, allowing them to continue with their ongoing daily routine while they maintain dignity and well-being. Memory Care residents get the safety and security they need from their community as well as the personalized medical care when necessary.
Enhanced Assisted Living in Elm Grove, Wisconsin is available to seniors who require higher physical and medical care needs, yet do not require skilled nursing. Enhanced Assisted Living at Heritage is licensed as a Community Based Residential Facility (CBRF), and will offer private Apartments with a choice of studio, one, or two bedrooms.
Services in Elm Grove’s Enhanced Assisted Living include but are not limited to extensive assistance with activities of daily living such as; bathing, dressing, grooming, and assistance with medication administration. Additional care is provided for those who extra need help with cueing for mealtime, directional assistance and participation in stimulating activities.
Elm Grove’s Enhanced Assisted Living offers a higher staff to resident radio allowing more time for staff interaction with the resident. Three meals per day, specialized diets and snacks are provided.
What Makes Us Special
Heritage’s mission is to create vibrant communities that feel like home, provide quality care, and employ compassionate caregivers who treat our residents as if they were their own family. Heritage prides itself on being open and accepting to all our residents and their individual care needs. The commitment to provide excellent care, along with a comforting home-like setting, is what makes Heritage Senior Living the premiere senior housing communities in Wisconsin.
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