Santa Fe Health and Rehabilitation Center

John7

We toured Santa Fe Health and Rehabilitation Center. The staff seemed to be nice, but it seemed to be a little bit more expensive. The thing that drove us off was that there were 20 patients right at the entrance of the place, just inside the door, and they were just there. You could hardly even get through them to talk to anyone or check the place out. We didn't quite understand why there were so many people just milling around in wheelchairs. The facility was clean. It didn't have a smell. We checked out their rehab facility, but the other facility is a little bigger and more staffed than theirs. The facility is dark and old and needs to be updated. Also, they needed to do something about the front area as soon as you walked in the door.

Kathy

My sister is in rehab at the Santa Fe Health and Rehabilitation Center. Her Alzheimer's is kind of declining. And they have shown good care for her. I have talked to them, and they have promised me they're going to keep her where she is, her room and everything. She seems happy with the caretakers and the CNAs that are there in her hall. They are wonderful with her. So, I'm thinking at this time we're just going to stay there. She's had a lot of changes and a lot of things and I think it's caused her declining in Alzheimer's. But she seems to be okay and she's happy where she is. So I don't want to risk moving her again and losing her more because let's just say she forgets a lot. And when I say she forgets a lot, I can be there in two more hours and she doesn't remember that I came. The majority of the staff are fantastic. There are some exceptions, but that's everywhere you go. So the ones I have direct contact with are great.

Badleg

The rooms are standard size for this type facility (two beds/roommate) and are kept clean and sanitized daily. I requested a private room and was guaranteed to have one available at the time I arrived later that evening. I was entering the facility on rehab status for a minimum of two weeks then would be re-evaluated for an extended stay. The dedicated rehab area within the facility is fully staffed, has up to date equipment and well coordinated with emphasis on patient safety. I stayed for 30 days and felt that my needs had been adequately addressed. The administrators, nurses, specialists and staff are punctual and polite; I had a very pleasant stay.

Carol Wolfe

This is the second time my Husband has been at Santa Fe and the staff continue to be so amazing. All Staff Members were caring, informative and professional. In fact, he liked them so much he has requested to return in the future, if needed. I didn't list names as there are so many great people I didn't want to miss anyone. If you're looking for wonderful care for a loved one this is the place.

Sandrasvoice

My one star rating comes after many months of thought and heartache. My mother was a resident here on hospice care. The night before her passing a nurse called my mothers phone trying to reach the family to come in due to her health declining and her not getting out of bed. Unfortunately for me her phone was next to her on her nightstand. Therefore, I did not receive the call. I am not even sure why they called her phone as I was listed as emergency contact. They also didn't call out hospice as this would be a time of need for CC care. The following morning her hospice nurse arrived to take report and was told my mother wasn't getting out of bed. She went into the room where my mother was and she turned and looked at her hospice nurse and took her last breath. The hospice nurse then called a code blue and the ambulance was called. I was then called by hospice, whom asked has anybody called you? I said no, what is going on? They said my mother had been down for 20 minutes and they are currently performing cpr. I arrived 1 minute too late. I could've been there for my mother had I been made aware. Had someone just called ME. But it never happened. After they pronounced her dead my sister, husband and myself went to talk to the DON to find out what exactly happened because I had no warning that anything was wrong. They had no report to tell me. My mothers oxygen in her room was on a 9 and the hospice told me it was on a 6 so someone turned her oxygen up. And someone didn't take an accurate report. My mother died alone and it is the fault of this facility. That will never sit right with me because you stole my last moments with my mother by not simply calling the correct number or trying to call again or even informing hospice before they arrived for their usual visit. And now, I am left with a bill for her stay because it was not taken out of her social security check and now social security has taken the money back. I will tell anyone and everyone from here on out, if you care about your loved one, find anywhere but here to take them.

Dbillue117

I DO NOT recommend you let your loved one admit to this facility for any kind of care.. My mom went a week without staff helping her to bath. She infrequently was able to brush her teeth. She waited hours for her pain medication. I was never given a plan of care or a goal for her care or status updates during her stay. It was very difficult to talk to staff or accomplish communication.. I was never given alternatives if I felt she was not ready to discharge home. Unprofessional and poorly run. Horrible experience overall!!!