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Park Place Nursing & Rehabilitation Center

2450 E FIFTH ST, Tyler, TX 75701

(800) 558-0653 (Caring Family Advisor™)

1.6

(10 reviews)

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Reviews of Park Place Nursing & Rehabilitation Center in Tyler, Texas

1.6

(10 reviews)

  • Facility

    1.8

  • Staff

    1.6

  • Food

    1.0

  • Activities

    1.4

  • Value

    1.3

AnnaMary

2

September 4, 2023

I am/was a resident of this facility

I was here 3 years ago & the place was nice & food was good. This time the only good things now, are the nurses, nurses aids, PT & OT, cleaning staff & laundry. The food was horrible except for when they served some sorta of pasta with sauce. I stopped getting breakfast except for bacon because I would gag trying to eat cold scrambled eggs. Sometimes I referred to the food as "Mystery Meat" you didn't know what it was & it didn't smell good. Lunch was the main meal of the day. I will say they did make good chicken, tuna & egg salad. Supper was well whatever, couple times it was a piece of pizza 2" × 2" & cold..O ne time I was brought a peanut butter & dill pickle sandwich, now who in their right mind would eat that. We had roast turkey a couple times, round gray looking piece "Mystery Meat" I had friends bring me food so that I could make a sandwich, or they would bring food in or I would call for Door Dash. The place is not kept clean, bathroom sinks are not wheel chair friendly. The rooms weren't clean, oh they rain a swiffer type mop through it, shower floor & bathroom floor could use a good steam cleaning. The place is drab, the rooms are also unless your family brings you stuff from your home. As far as socializing yea they had bingo, etc last time I was there we had a hamburger cookout with all the fixing. It was a lot of fun and we all got to socialize. Another time they had the "Snow Cone" truck come by and we all got snow cones. The place sounded happy back then, but this time not so much. The place could use a good coat of paint, halls & rooms. Add some color get some posters with bright colors in them, flowers. Puppies & kittens,kids playing. Get the aquarium back up & running. I would sit out there before & just watch the fish. Get more help, the nurses & the aids are running their legs off, they are expected to be in 3 places at once. Then there's shower day, if not enough aids you didn't get one unless you were able to do it yourself. Have the office staff go around & say hi, introduce themselves. I never did see a director, both times I tried he was out of the office. That concrete thing in the middle, get someone to at least scrap all the old paint off & repaint it. If you asked the high schools, & TJC art students they could paint pictures in it. Get some broken pieces of mirrors & colored glass & glue the stuff down. Make it bright and cheerful looking. You've got residents there that are permanent, make it seem more liveable. I can tell you right now that if I ever have to go to a nursing home or rehab I will not be coming back. One night I could her a woman crying out for help, her light was on, this went on for 15 minutes, I finally wheeled myself up to the nurses station only to find them talking on their phone & laughing. You xould hear the buzzer sounding up there. But it was ignored because they were too busy on a personal call. You have a sign up front giving 5 stars for Medicare & Medicaid for what I don't know. It sure isn't the food or cleanliness. .Wake up & look around, would you want to be put in a place that looks like that & where the food is absolutely bad. You could improve your stars just for the place alone, oh that's right it wasn't for the facility, by doing something. I know I am repeating myself but you know what maybe if you read this enough times it might just sink in, again would you put your parents or yourself in a place like Park Place? I wouldn't, I would rather stay home & fend for myself before I will ever come back there. People if you are thinking of putting a loved one here, please think twice before you make a decision.

bananaNama

1

February 21, 2023

Other

Food is horrible. My sister got two meatballs and potatoes. No veggies or fruit . For lunch she got the pull pork sandwich and that was all. I think this needs turn in for this. They get money to feed them healthy meals.

twellsbell

1

February 16, 2023

I am a friend or relative of a current/past resident

You will have to closely monitor your loved ones medications and be prepared to do all of the paperwork for discharge your self. My mom needs a wheelchair to get around they discharged without getting her one, this place gave her 17 doses of a med she was allergic to . The nursing care is Dangerous so if your looking for a place to dump someone this would be it. The entire experience was surreal . Extremely unprofessional I can’t even recommend this place for rats. The food was horrible we had to bring food from the outside. My mom did not receive a shower while there . The smell was extremely overwhelming I had to put an air freshener.. There was no welcome package and all though we are not having covid issues they never did a care plan meeting , and she was there for rehab if I had not made a fuss and speak with nurses she would have died in there. The room was dirty I had to bring home supplies to clean it . No one in that building knows what they are doing.

Heather

1

October 7, 2022

I am a friend or relative of a current/past resident

There's nothing I like about the Park Place Nursing & Rehabilitation Center at all, that's why I got my uncle out of there. It's not clean, it's nasty, and it smells. I was trying to get the paperwork done to move him over but nobody would help, we got the run-around from the staff, and it took us over two weeks. I ended up taking him to a doctor to get the paperwork I needed because we couldn't get the doctor there to do it or the staff to help us get what we needed. So we just had an overall horrible experience. I would never put any of my family there. To me, their staff needs to be checked up on, educated, or disciplined, and someone should pay attention if they're doing their job. His room was gross and disgusting, it wasn't getting cleaned and they weren't giving him baths. The food was cold and gross. The day I was there they chopped up a weenie and threw it in some mixed vegetables, it looked so disgusting. The facility is stinky, dingy, and not maintained, and the elevator was just nasty. They need some cleaning. In terms of value for the money, it's overpriced even though the cleanliness was lacking, the food was lacking, and the staff was not helpful.

MJC-Bean

1

July 17, 2022

I am a friend or relative of a current/past resident

BEWARE!! This place is NOT the place you want your loved one to be. They are under staffed. Everyone is. I get that. They throw cold food from the refrigerator on the plate and never warm it up. Also, beware…they don’t use trays they just carry the plates with their hands. What? This is on the weekends. They have mean, outspoken nurses who are rude. I personally talked to the nurse who was very rude to me let alone my sister. I’m a very kind person but I do have my limits as to how far I let someone overpower me or my loved one. If anyone wants the names I have them. I also don’t mind the element of surprise to catch them in the act. I don’t even tell my sister I’m on my way so they aren’t faking it. I’m my sisters POA and advocate and the nurse would not even talk to me. I’ve had it with this place. I will report this horrible place to the state board or whomever I need to report to. To scream at a patient or their family that is trying to overcome massive trauma is not professional at all. My sister goes in because she had to be quarantined and needs physical therapy. So they send in a speech therapist. He wanted to argue with her that she didn’t need him. Finally I had to interject. She can talk she just can’t walk. (Car wreck). Their Covid quarantine is a joke. They go in one room to another and never gown up or glove up. My sister went 24 hours without meds. They rarely answer a call button. BEWARE!

Pete S.

1

February 5, 2020

I visited this facility

The admissions director Alberto will not return calls. Left multiple messages and voice mails. No calls were ever returned

MusiciansFriend

1

May 1, 2019

I am a friend or relative of a current/past resident

This is a beautiful facility where my friend was "incarcerated" for 3 weeks in April of 2019. BUT I witnessed staff becoming angry and verbally abusive toward my friend when she was too ill to raise her head from her pillow. Staff had arguments about who was to provide care for her loud enough for her to overhear. Wound care was pronounced "inadequate" by the ER Doctor who diagnosed a UTI. Even then it took several days for wound care to be revised after my friend furnished more expensive dressing materials. Food was often cold and tasteless. When she was too nauseated to eat for 3 days, I witnessed a simple request for Jello that went unmet for 3 hours because they were "out of Jello" so I went around the corner to a grocery and brought some. What nursing home does not have Jello - poor planning! Luckily she had private sitters around the clock to attend to most of her needs. Patient needs are not a priority here; I know of no amenities or enjoyable activities.

Provider Response

We’re extremely sorry to hear about your experience at Park Place Nursing and Rehabilitation Center. Our team is actively investigating this situation. It is our priority to discuss your concerns and come to a resolution. Please email us your contact information and a facility representative will reach out to you shortly.

Kim

3

July 17, 2017

I am a friend or relative of a current/past resident

The staff at Park Place Nursing & Rehabilitation Center does not respond immediately when my dad presses his call button. When they do, they tend to his needs but not adequately. It has a sad environment because a lot of people are out in the hallways yelling to help them, but the staff said not to mind them because they don’t know what they need.

yaloe

2

April 27, 2017

I am a friend or relative of a current/past resident

My Mother was here for 2 months for rehab. The food was terrible. She marked Manu selections every but often did not get what she requested. Most of staff was friendly, but occasionally would not help at all. She did not think the rehab she did was appropriate and did.not help her much.

Mavericks80

3

November 2, 2011

I visited this facility

Park Place Nursing and Rehabilitation Center is a medium sized nursing home in Tyler, Texas. I have visited this facility approximately fifteen times over the past three years and have known several of the residents. It is a nice looking nursing home. In my opinio, it does not have a homelike feel to it. It appears more like a motel which isn't such a bad thing if you plan on being their for a short while. I don't think a two-story nursing home is a good idea. If one has to be rushed to the hospital you must take a slow elevator. The several people that I know who lived there gave mixed reviews of the care received. some were pleased and others were not. however, this is typical of most nursing homes. I know three of the staff members who work there and all three are highly competant and friendly. Overall, I would rate Park Place an average nursing home. I would probably trust that my loved would one receive quality care at this facility.

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Services and Amenities of Park Place Nursing & Rehabilitation Center in Tyler, Texas

General

  • Resident Capacity: 120

Medicare

  • Health

    4.0

  • Overall

    5.0

  • Quality

    5.0

  • Staff

    2.0

Medicare Provider Number: 676005
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Park Place Nursing & Rehabilitation Center in Tyler, Texas

Park Place Nursing & Rehabilitation Center, located in Tyler, TX, offers a variety of care types including skilled nursing care, respite care, and short-term rehabilitation care. This facility provides both private and semi-private room options to accommodate the preferences and needs of its residents.

The center's amenities include a garden and outdoor common areas where residents can enjoy the fresh air, as well as provided meals and communal dining options to foster a sense of community. An emergency response system ensures safety, while entertainment activities and programs, along with yoga/stretching opportunities, salon services, and group exercise, support both physical and social well-being. The facility also offers mobility and wheelchair assistance to accommodate residents with varying levels of mobility.

In terms of services, Park Place Nursing & Rehabilitation Center is staffed with nurses and offers physical and occupational therapy/rehabilitation, catering to those in need of medical or rehabilitative care. Diabetic care and a nutrition specialist on staff indicate a focus on health and wellness, while the acceptance of insurance and provision of housekeeping services add to the convenience and care offered.

Map of Park Place Nursing & Rehabilitation Center

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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