Plum Creek Place

Plum Creek Place was very nice. I liked that it's all one level, and she has easy access to smoking, but the room layout was not good. The people were very friendly.

Plum Creek Place is assisted living. I was very impressed with everything the marketing director told us, and so we made the decision to come here. She seems very confident, reassuring, and willing to help us in any way she could to make the transition smooth. They were offering a sign-in bonus to move in. She was very accommodating. They have a sister facility in the city where my mom is currently residing, and so she had their nurse come over and do her assessment and she had the executive director from another facility to come and assist me with information for the admission process. As a person making those decisions, I was impressed that they were willing to go that extra mile to make it happen. I really formed a nice relationship with her over the phone and I felt like I knew her. My niece who also made the site visit is an RN and within a short period of time, she texted me and said "I love this place." I asked her what she loved about it, and she said that she likes the size of it; the fact that the dining room is up front, light, and airy; and the marketing director. She said she really hit it off with her and thought that she was doing a really good job and understood the philosophy behind assisted living and the difference between caring for senior adults in an assisted living community as opposed to long-term care. We decided to take a one-bedroom apartment and went back a second time to look at it and was very impressed. The outside exterior appearance of their facility is much better than their interior. I was very disappointed with the interior because it was dated and needs to be updated. It's clean but nothing matches. The dining room is hideous, dated, and none of the furniture matches. It looks like it's from the late 80s. It's not impressive. As far as interior physical appearance, this one would get a 2 on a scale of 10 because it's not attractive on the inside in terms of amenities and furnishings. It's not dirty or worn, but it's dated. When I got here, it's not as favorable as I'd hoped it would be. The staff has been good. Some of the things that I expected to happen didn't happen. I spoke with the administrator this morning, and she very quickly took action and course corrected. Things are good and getting better, but they're going through a transition now, and had some staff turnover, which I think that's fairly typical in this industry. They have really done everything they could to accommodate us, listen to us, and correct anything we had concerns about. They deserve a 5.

Plum Creek Place is a nice and clean facility with friendly staff. That is why we chose this place for my father. He has been there a month already, and I have been happy with it. For the most part, with regard to the food, my dad says he is happy with it. They always give him options. They have an activity schedule for the residents that keeps them active every day.

The staff’s working attitude was great. I was pleasantly surprised that they were all nice. I can see that they are really helping and caring toward the residents, which means a lot. The rooms were all clean.