Brookdale Centre of New England

Fred

I toured Brookdale Centre of New England and the whole place looks like an expensive resort. It's really terrific. The staff was great. The price was affordable. I'd recommend it to anybody. It's nice. They had a beautiful dining hall that looked like a fancy restaurant and the lady who gave us a tour was wonderful. She was not pushy, but was only showing us the place and answering questions. She was very good.

Leslie

Brookdale Centre of New England was a little older, but it was very neat and clean. I could tell it was an older facility, but that didn't bother me so much. The staff was very, very helpful. I actually had a couple of people chime in. I had an activity director who talked to me, and I had a woman give me the whole tour. They were all very helpful, and they answered all of our questions. I enjoyed the place; I believe it' s a really wonderful place. It's just that my mom would not sit there. The dining area was wonderful, and they sent us home with some yummy brownies that were to die for. I was like, "Oh my gosh, it's like living in a restaurant here." The dining facilities looked very good. They were having an exercise program upstairs in the memory care portion of it. They had just finished with some live entertainment that was in there, and they continued with songs and singing afterwards. It looked like it was pretty active. It was nice. The reason for a four is that they didn't go on to nursing care. They only had memory and assisted. I think it would have been better if they continued on into a nursing program.

James

The staff at Brookdale Centre of New England was friendly and knowledgeable. For us, it was just the units were kind of oddly shaped. Some of the studios we saw weren't very friendly, as far as how they were designed. We noticed that there was some wear and tear on the facility a little bit. They have a common area where a lot of the folks would congregate. There were other areas where the residents could play games, and one area where they would have books accessible to them. They also offer transportation for medical appointments. One of the residents actually joined us on our little tour. She took us in to see her room and said that she enjoyed living there. She felt happy about things. They have an enclosed area with an outside courtyard and a little garden that they could go out and spend time there. In warmer climates, they learn about planting and gardening, too.

Provider Response

Sarah

Brookdale Centre of New England was very clean and well sanitized. They were precautious with everything and making sure everybody had masks and all the rooms that were opened to you were sanitized. Everything was copacetic. They showed us what an assisted living room would be, what it will look like, and it was nice. There's a couch, a TV, a dresser, a bed, a large closet, and a bathroom. It's a typical studio apartment, except you can't cook in there. The person who did the tour was very friendly, very knowledgeable, and answered all our questions though.

Larry

I visited Brookdale Centre of New England, and the tour was good. The staff was friendly and very welcoming. The place was easy to the eye. The layout was OK. I saw both sizes, and I kind of like their layout. Their shared suite has a pretty neat layout. They showed me pretty much everything when I was there. They had plenty of activities for seniors, and they had some pretty good onsite services.

Y.F.

I visited Brookdale Centre of New England, and we've decided on it because it is close to my house. They were giving out their residents their second dose of vaccine, so I could not actually see the individual living areas, but from what I could see, I was comfortable and satisfied compared to the one my husband is staying in currently. The staff appeared to be very involved in their residents, and they have all the essentials and support of the staff onsite. I was only at the front entrance and a special room they have for family to visit, but from what I could see, it seemed organized, and the place was very warm. I was just very surprised with the number of personnel to attend to the needs of the residents too. They answered all my questions and I met the head of that particular memory care center, and various people that I don't think he was just gonna stay there to run up the statistics, but somebody will be working with him and taking care of him.

Joyce

Brookdale Centre of New England is my first choice, and I liked it very much. The atmosphere was quite nice. I'm most impressed with the fact that they have a large Veteran Club there and my dad is a retired navy veteran, so I think he would like that. The staff member who gave me the tour was really nice. She was great, very helpful, and knew what she was doing. The rooms were very nice and the community is very new, so it's very lovely. They had these indentations where the doors go into the apartments, like your entryway into a home. It's really homelike but new, clean, and neat. It's decorated in a very lovely way. The dining area was just beautiful. It's good for maybe 40 people, but I didn't think it was that big. It felt like walking into a large restaurant. It had cathedral ceilings and was really beautiful.

Anne

Brookdale Centre of New England is very large, that's one of the things I didn't like. There's no help with Medicare or anything, so it's very expensive. It's very beautiful, it's a newer building, and very nice, but it's not what we're looking for. I saw an apartment with 2 bedrooms and a shared common area. They also offer 1- and 2-bedroom apartments. They have activities for the residents, an exercise room, a family room with a TV and internet, and they have a café. They have a lot of amenities.

Mark

My mom's experience at Brookdale Centre of New England has been relatively positive. They have plenty of activities and very clean facilities. The employees are very helpful. Her apartment is a very good size with a nice kitchen area, good-sized living room, large bedroom and bathroom, and plenty of space. It's kept very clean; housekeeping and laundry service have been very good. The dining area and meals seem to be very good. They have a nice exercise and living area. There are quite a few planned activities at the facility and a van that can take the residents off-site on field trips.

Resident

Everything is fine at Brookdale Centre of New England, but the food could be better. The apartments are beautiful, the building is nice, the people are wonderful, and the nurses are great.

Lynn120050250

I chose the Brookdale for its proximity, cleanliness, and its modern facility. Everyone is wonderful. They know you by name, and greet you right when you come in. They are taking very good care of my mother. My mother has a studio; so it’s a single-room with a little kitchen area, and a big beautiful bathroom. I think they have one-bedroom, and deluxe-sized studios. The food is excellent. They are given menu choices every day. I have been happy with that. They have exercise, bingo, movies, meetings, fieldtrips, and shopping trips. However, a little bit more communications regarding medications for my mom, needs improvement.

Anonymous109455750

I liked most of the staff at New England Bay; they were nice. The rooms were a little institutional, so I didn't really care for the rooms. The dining room was gorgeous, but I didn't try the food. My suggestion would be to make the rooms homier. Everything was fine except for the room. It's got fluorescent light, and it was very depressing.

Michelle109803250

They did everything they could to get my mother in there. Unfortunately, she deteriorated and was not able to go. I visited on three occasions. Everyone was very nice, very accommodating, and very friendly. It's a lovely facility, and the accommodations were very nice. Literally from walking into the lobby and sitting and waiting for my appointment, everyone was just friendly, kind, and welcoming -- from the people who lived there, to the people who were visiting, to the staff. They had a little café where people can get donuts, coffee, and pastries and play on the computers. It was just a nice atmosphere. The people were more than willing to answer questions and do anything they could to try and make this work. My mother needed a first floor apartment -- they had one left, and they were more than willing to reserve it for me until she was ready. Everybody from the director down to the sales person to the nurses was very nice. The rooms were small, but more than sufficient for what someone in that situation would need. It was comfortable and homey -- a nice personal place for someone -- but with plenty of outside areas where they can go to activities, socialize with people, and not feel that they have to be trapped in a room. There's enough room for them to move around and have their own space if they need to stay in their room for whatever reason. There is a variety of sizes of rooms as well -- everything from a studio up to two bedrooms. There's nothing I can complain about Brookdale Centre of New England (Formerly New England Bay Retirement Living).

Helen28933750

New England Bay is an upscale and fairly new building. It is very nice and very new. I just didn't get the feeling of warmth in it. I just can't give any reason why but I didn't get warm and fuzzy. The woman that did the tour was very nice. Visually, the building is very attractive. I didn't have a problem with the accommodations at all. Maybe visually it was a little more appealing because it was new, and it had huge windows, so it was extremely bright. There was nothing negative about it. There was an exercise class, and there was a speech thing taking place. People were doing different things, and the amenities were lovely. It seems to me that the dining room is elegant too, but that would be all lost on my husband.

Karen Field

My Mom recently became a resident of NE Bay Retirement Living. It was a difficult decision but turned out to be the best decision. The staff and management are excellent, caring and professional, the facility is clean, and the food is great! My Mom is happy at her new residence and we are happy that her needs are being taken care. Thank you NE Bay.

Beverly16

It was new, clean, bright and cheerful. It was beautiful. It was like a hotel. The rooms were fine and sufficient. The dining area was lovely. The employees were very friendly. The woman who gave me the tour was very informative. I could live there.