$1,890
Aventura at Prospect
815 Chester Pike, Prospect Park, PA 19076
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Reviews of Aventura at Prospect in Prospect Park, Pennsylvania
2.07
(14 reviews)
Facility
2.8
Staff
3.0
Food
2.7
Activities
2.0
Value
1.0
Jeff
1
|
January 20, 2024
Most of the staff Does Not Care at all about the residents. There are a handful of exceptions to that rule. If you press the call bell, it will take 2 or 3 hours for it to be answered. It is possible that they are just so shorthanded that they are unable to provide the necessary care. In that case they are in the wrong business. They are quite short on linens also. Stay away from this place. And the mice... Off I wanted to list all of my bad experiences here, I'd fill a few pages.
mario69
3
|
June 8, 2023
On most days..except weekends they are cool.weekends are just blah..but its like that at a hospitol too..theres a few staffers here that i can refer to as 'my guys' male or female. Rooms are pretty sweet.bright and I could use more room for my stuff,but limit your items man,lol.youll have lotsa room Some staffers were overly pleasant,others not so much. Food is sometimes hit or miss.
Mare c
4
|
May 12, 2023
My brother is currently a resident on comfort care. My first impression was not great however, I was wrong. The kindness and caring of the staff is wonderful and his CNA Chrissy is amazing, so kind and compassionate. I sat with the Director who really explained things to me and put my mind at ease. Regina the Nurse Practitioner answered and questions I had and gave me her phone number in case I had any other questions. Sue from the activities dept talked with me to find things that would interest him. On a whole, the residents seemed happy and well cared for
Dalbert92
1
|
January 29, 2022
I'm going to start this review by saying please never let a loved one be sent to this facility. I've honestly never seen a place like this. Recently a family member of mine was sent here from a hospital ICU unit for short term trach and vent care. This facility was supposed to be "one the best places one can be sent to for trach and vent care. Sometimes you will get a bad first impression about a place and it turns out to be good after all, that is not true about this facility. We live 2 and a half hours away from here. He was transported by ambulance we followed down behind it. We pulled into the parking lot and the paramedics backed up to the main entrance to unload the stretcher and immediately the worker at the front desk ran out of the building angrily yelling at the paramedics that they can not use this entrance to use a different one. He was taken in the other entrance while we went into the main entrance. Once we went in you can immediately see the unprofessionalism. Staff members standing around dressed in dirty sweatshirts and sweat pants like they just rolled out of bed yelling back and forth the patients name and information ( i guess hipa is not a thing here). Then we signed admission paperwork. Once we got to the room the paramedics were trying to transfer him to the bed that was not set up and had no sheet on it. They asked for a sheet and the nurse from the facility said with a loud sigh "ugh I guess I will have to go get one if you need it". Once they finally got him situated after 30 minutes a girl came in did not introduce herself and said we needed to leave the room while she got his vitals. We left to go get something quick to eat and we got a text from our family member that he was laying in his own urine and did not have a way to get in touch with a nurse. We tried calling the facility to notify them and could not get in touch with anyone. Once we got back we notified a guy who we think was a nurse (no one introduces themselves here) and he had a severe attitude and claimed he was not soiled and called security saying we were giving him a hard time. The security officer came and she ended up just wiping him down and giving him a new bed sheet and gown instead of the nursing staff properly tending to him (the "nurse" sat at his desk and ignored the situation during all this). Our family member started having chest pain (has a history of heart attacks and stage 4 heart failure) and was over due for his medications. I ask the employee that was supposed to be his nurse (after 10 minutes waiting at the nursing station because he left it unattended to go have a cigarette) for his medications and he stated I know nothing about him I don't know what his medications are or anything about his treatment plan. They say that they have a doctor on site 24/7, the truth is they have a doctor that stops in once a week and otherwise can be reached by phone "in a reasonable amount of time" is what we were told. We were told he needed to wait for the doctors order's once he was seen by the nurse practitioner which would be "probably Monday" to start his medicines and feeding tube, this was on Friday. Our loved one continued to have chest pains that were getting worse, I tried to get the nurses attention twice he nor anyone was at the station and the buzzer did not work. I called 911 and had a ambulance come and transport him to the local hospital for a evaluation where is is still currently. The nursing supervisor came in and tried to smooth the situation over and I was not falling for it. They called us and were begging us to give them another chance for him to come back they would have "regular staff" back on Monday, that they did not know who JOE was, the nurse that was treating him because they supposedly have fill in nurses they hire due to a staff shortage. All in all this place is completely unprofessional and has a lack of care. There is no special treatment here trach and vent patients. The facility is nothing like advertised on their site and is filthy. They have a "unit" they send patients to that do not "behave". They had pitchers of water, apple and orange juice with saran wrap half on the top that were sitting out all day that they were giving patients to drink. Please ensure your loved ones do not get sent here.
becky low
5
|
January 5, 2020
I’ve been at this facility in the past and just came back for a peek. It’s a really amazing transformation, the staff is super engaged, eager to service and please. It was encouraging that all the senior staff is all new, and the facelift is stunning. It starts with the beautiful signage on Chester pike, the facility just feels like a real home. The new Administrator is charming fellow and posed for a picture and showed ,e around. Next , I got to meet the new DIrector of Nursing, which was really passionate about the care. What’s really amazing is that many people seem to walk out cured. For example, the ventilator unit , actually weans people and discharged them to their home. We felt very safe that the home Is under 24/7 state of the art surveillance, with a newly installed system. I’m really impressed how much the new owners have just transformed this facility. This is a real five star place to be. Let me know your thoughts and impressions Great to have been here again, and wishing all the amazing staff a great new and healthy year full of great accomplishments and good outcomes, may you make everyone walk out on their own two feet
Provider Response
TeknoBeck
1
|
August 30, 2017
I would give this place a minus 10 if I could. If you love your relative or friend or family member DO NOT sentence them to this place. The staff is unprofessional and uncaring. The place is filthy. The beds are from the 1940's. Nobody comes to check on my ailing mother other than to give her medications and God knows if they're giving them to her when they're supposed to! We've been complaining since day one and are looking at how we can get her out of there ASAP!! Her condition has deteriorated since she got there and my father stays with her overnight to make sure she gets the care she needs. There is nobody around at night so we are afraid she will fall getting up to go to the bathroom, but we can't be there 24 hours a day! DO NOT send your relatives here to deteriorate. The staff yell back and forth down the halls about their personal lives, extremely unprofessional. This place should be SHUT DOWN and I will do my best to make sure everyone knows it!!
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Services and Amenities of Aventura at Prospect in Prospect Park, Pennsylvania
Features
- Garden And Patio
- Security Gate
Guest services
- Guests At Mealtime
Languages
- English
- Italian
Medicare
Health
1.0
Overall
1.0
Quality
3.0
Staff
1.0
About Aventura at Prospect in Prospect Park, Pennsylvania
Our residents are like our family. Our competent, warm staff is invested in each resident’s physical and emotional welfare and is dedicated to fostering a comfortable home like environment where our residents can thrive. With our top quality, round-the-clock clinical care and abundant services and amenities, your loved ones are in good hands as we celebrate life’s milestones together.
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