Laurels of Norworth The

Erin Hayes

My mother in law was at the North Worth and I would never ever again send anyone I love again. She sat in her own bowels for 3 hours waiting on 2nd shift to change her. There were several times we her family had to get gloves wipes and a diaper and change her ourselfs bc she had been waiting. Her medication was coming up short and was not given on time she only had one physical shower while she was there the whole 3 weeks They did sponge bath her but she was only out of her bed one time during her whole stay which was to get the shower. We moved her as fast as we could to a different facility. She is paraplegic and need FULL CARE. All these issues were addressed to the facility by her son's but nothing was ever fixed

roberthetrick

My brother was neglected. Could never talk too a nurse . Tried to tell them my brother was gonna have a seizure an no cautious procedures taken . Hit the floor 2x . 😡😔

AndyH

Staff did not dress wound. Staff forgot meals Staff did not provide a low sodium diet. Staff only allowed for 1 shower a week

Karen Daley

This place is deceiving.They appear to be what they claim but my father was there for 8 months and the whole time he was there he had a bed sore on his butt and for weeks he didn't receive vital medication that he needed.the doctor said he wasn't aware of his anxiety condition.??What the heck??he has been medicated for years and spent weeks at Grant hospital and they treated him for it.so I asked the doctor at the laurels what medications he took and was surprised that he didn't know about it.How can that even happen?how didn't he know?somebody didn't do their job.he was a wreck.He couldn't sleep or relax at all.i thought that might be normal a while but shouldn't have lasted that long.Thank God I asked the doctor about his meds.My father passed away there and the director called me a hour after he died and said to me with no compassion or professionalism that my dad had been found unresponsive in such a casual manner that I didn't even understand what she meant.then she paused.i said u mean he is gone??dead??yes.contact the funeral home and tell them to come get him soon as possible.now for 8 months of his stay which his insurance paid for six months they want my dad's $185 thousand dollar house.harrassing his family for $23,000.or taking us to court for the house.This place just wants to profit from dying people.its a disgrace.The care was not all it should be or what they convince you that it is.Dont send someone you love there

omaof9

My mother has fallen a few times & after leaving the hospital she needed to go in a facility. She has been at Laurels of Norworth 3 separate times anow. Are they perfect, no. However, I find the majority of the nurses & physical therapist are good. They have always treated my mother with respect. The office personnel is very informative, every time I’ve called they’ve been great.

Very disappointed wife

During my husband stay at The Laurels of Norworth after being brought from OSU having suffered a major stroke, upon his arrival, he was quarantined for 14 days, during that time I was notified that he had severe diarrhea. Due to neglect, he developed a severe rash in his genital and and bottom area. He is still suffering from the wounds on his bottom. He was only removed from the quarantined area due to me notifying the staff. On days that I did see him he was in a bed or wheelchair slobbering at the mouth with a hospital gown and hospital blanket wrapped around his shoulders, very seldom with his clothes. During window visits, he was left unattended for up to 2 hours without anyone even checking on him. I must note that the speech pathologist would see to it that he was adequately dressed and ready for the visit if she was aware. It was impossible to communicate with anyone on the weekends. On his second day, someone actually answered the phone, "Good Morning. Welcome to the Columbus City Morgue." The lack of compassion and concern for the patients and their families was overwhelming awful!! The worst of it all was, he was transported home in very unsafe conditions. The driver arrived with hip hop music blaring. My husband was in a van with no seat belts, in a wheelchair with no back, folded with his head in his lap soaking wet because it was not equipped with air conditioning. His body was abused in this facility!!!

Mic2

The staff was not attentive and were surly and rude. My aunt could have died there for all the attention she didn’t receive. To top it off she came home with bedbugs

Marias Mom

Rooms are very small. No private rooms available. Aides are not attentive and can take 15 minutes to answer a patient’s call button. Laurels has no internal standard for an appropriate response time. Patient and family not routinely kept informed about patient’s progress. Nurses and therapists don’t agree on what a patient needs. A nurse brought the wrong medication to my family member. Staff are mostly nice, just not very competent. Kitchen help can not reliably fill a patient’s menu request.

aeb

I left this facility on the second day. I would not wish this place on my worst enemy. It was horrible. They didn't have my meds for a heart condition. They didn't change my surgery dressing. DO NOT GO HERE EVER!

Barbara

My mom is at the Laurels of Norworth, and I'm not too thrilled about it. They don't clean half of the time, and she has to ring the bell a thousand times if she needs them. They could do better. She complains about the food. The best part was she had a very good therapy group.

Cindygrl

My had a stroke and is paralyzed on her righ side and cannot speak. She has been in this nursing facility for less than a week and the nursing staff is incompetent. I called to speak to her nurse to see how she was doing and I had to call back 3 times to get someone on the phone. When I expressed my concerns over this to her nurse, she said that my aunt had a phone in her room and I can call her directly. I told her nurse that my aunt has had a stroke and cannot speak and said to her, you're her nurse, don't you know that? And she tells me, well she talks to me. My aunt says "Yes." to everything you ask her, it's what her rehab therapist calls an automatic response. And the nurse just kept saying, "Oh wow" to call my concerns. And today they told me she fell out of her bed at 2 a.m. this morning because the hospital bed she's in doesn't have rails. I asked weren't the rails up? And they said the bed doesn't have rails. Her friend just texted me after seeing her this evening and she said the bed was down so low it was practically on the floor. So, tomorrow is Monday and I'm going to check into moving her in the morning.

caregiver999999

After my mother went to the hospital, the doctors all recommended that a memory care facility would probably be better for her, and I reluctantly agreed because it was becoming too much to take care of her at home. Unfortunately the memory care centers that I've looked at all have waiting lists, and the hospital wouldn't keep her until I could find suitable placement. So they found a rehabilitation place at The Laurels. At first, I expected it would be okay temporarily, but the more I would visit, the more red flags would pop up. Every time I visit, there'd always be a pungent smell of urine and feces in the hallway as if it's old smell. I've been to many other facilities and none had this problem. Activities just consisted of playing the same music every day really loudly to drown out the moans and screams of some of the residents. One gentleman was having problems standing up and one worker was very worried about his low blood sugar and asked another worker to get him some juice or something to which the other worker replied she would later?!? I agree with other reviews that they are understaffed, and while there are a few good workers there, it seems too many are concerned with going to their cars for smoke breaks. For instance, it wasn't until almost a week of visiting that someone finally was at the front desk and informed me about signing the log. Or sometimes it was almost impossible to find someone to unlock the doors of the memory unit because it seemed all the workers had disappeared.

Caring105444450

I didn't like the facility. Dad didn't get the physical therapy that he needed after his knee surgery. My mother and sister visited him more just to see that he was comfortable and that he would stay there longer than he would because once he came home, he wouldn't do anything at all, and dad is pretty stubborn. However, he didn't get enough therapy, and he wasn't happy at the Laurels; he wasn't content at all.

Caring104761950

Right now, I’m in The Laurels. I don’t like anything here. They work under very bad conditions where they’re out of supplies all the time. There are a lot of individuals that don’t speak English and makes it very difficult for other staff and the residents. Those individuals also have bad attitudes. You don’t find them communicating with the patients or holding conversations. The food is all carbs, and I seldom get what I have listed on my menu; it’s always wrong. They mop through the middle of the floors. It’s seldom dusted and if you have plants, they’ll die because they don’t water plants.

Ron.

While they have an alzheimers unit, they suffer from the same problems that seem prevalent in the industry - underpaid, poorly trained, poorly motivated care givers. While there are a few motivated, top notch people on staff, most are just doing what they have to and incidents of poor care are common. It is essential that the family carefully monitor the care and immediately and consistently bring up concerns with management. You cannot assume that they know what they are doing and are doing the right thing. Weekends and nights are typically the worst since the staff is minimal and in general less knowledgeable and conscientious than weekdays.