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Laurels Of Shane Hill

10731 State Route 118, Rockford, OH 45882

(855) 638-0838 (Caring Family Advisor™)

2.5

(4 reviews)

Offers Assisted Living and Nursing Homes

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Laurels Of Shane Hill

Rockford, Ohio 45882


2.5

(4 reviews)


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Celina, Ohio 45822



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Reviews of Laurels Of Shane Hill in Rockford, Ohio

2.5

(4 reviews)

  • Facility

    1.0

  • Staff

    1.0

  • Food

    1.0

  • Activities

    1.0

  • Value

    1.0

4rise

1

May 17, 2022

I am a friend or relative of a current/past resident

I know there are good people who work at Shane Hill, but under current management, no one should place their loved ones here. My mother was placed at Shane Hill after a fall at home (rehab for a broken femur). When transport brought her to Shane HIll, I was there, and I literally used the toe of my shoe to scrape food (hopefully) from the floor of her room and then ask for a broom. They put her in a dirty room. She arrived on a Monday and didn't start an antibiotic treatment for a disorienting urinary tract infection until Thursday - only after repeated requests from our family to get the culture results from the admitting ER. Mercer Health chose a 3-day course of antibiotics that did not clear up the infection and we had another run to the emergency room for disorientation. Our family requested care measures that were ignored MANY MANY times.Then we find out 5 days AFTER the incident that she had fallen out of bed. Our family had members visiting every day - frequently, multiple visits from multiple family members, daily. No one told us about the fall for 5 days. When we finally found out and requested x-rays to verify if the previous break had shifted or if there were any new fractures, the Nurse Practitioner ON CALL from Mercer Health refused to take a phone call from me - because it was Christmas Eve. Due to this negligence we had to wait until AFTER the Christmas holiday to get any care for my mother. Her fall at Shane Hill was the Saturday before Christmas. They withheld information from us until the Wednesday before Christmas. The social worker from Shane Hill LIED about the situation to us REPEATEDLY. The administrator is absent and obviously unaware of how poorly he is managing the facility. We were finally able to get care for my mother the Tuesday after Christmas at her previously-scheduled fallow up appointment with her orthopedic surgeon. And the staff at Shane Hill acted like that was sufficient care. At a patient care conference with the administrator, social worker, charge nurse there were 4 of my family present. Two of us from the Columbus area and one from Atlanta, GA. So obviously we were all very upset with the level of care to travel to make our voices heard in Rockford, OH. We asked to see where the fall was ever documented in her chart - it was not. They said there was disciplinary actions taken, but later we found out it was a traveling nurse that was on duty - she wasn't even their own employee that they "disciplined." The meeting was very unorganized with lots of finger pointing and blame shifting from the Shane Hill administration. We left more angered than when we arrived. This place is an absolute horror. The facility is showing real signs of wear and tear. The walls in my mothers room were severely damaged from equipment bangs and gouges. Her room's restroom was filthy. There was q-tip that laid on the floor during her entire stay. We purposefully left it there to document the lack of cleaning. Mercer Health care team is atrocious for our seniors living at Shane Hill. I could go on for so much more about all of our grievances with the care shown by this administrative staff at Shane Hill. I must say that there were aides that were working so hard to keep the residents happy and the physical therapy staff were great, too. It is hard not to not throw the baby out with the bath water in this situation. There are good people working there - trying to do their best. But they are not supported from the top and it truly shows in every way possible.

Caring1103314

4

July 21, 2015

I visited this facility

They treated mother very well at Laurels of Shane Hill. They are very caring and very responsive to her needs and in letting us know how they are taking care of her and how she’s doing. The rooms are very nice and spacious. It is not a brand new facility, but it’s always very nice and very clean. Her meals are very good. She goes to Bingo twice a week, they have cooking, and a guy comes in with a taped musical video and played lots of different songs

S. Wilson

1

January 9, 2015

Other

My husband moved from the hospital to Laurels of Shane Hill and only stayed 2 nights. I found that the room he was in was very dirty, bathroom was horrible, food was always cold, and care-givers were unprofessional. Needless to say, he was moved to a highly rated facility. I would not recommend Shane Hill to anyone.

Aileen19

4

July 24, 2013

I am a friend or relative of a resident

Mom was in Laurels since May 27 since it's close to mom and dad. It's just perfect for mom right now. We're happy with the nurses.

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Services and Amenities of Laurels Of Shane Hill in Rockford, Ohio

Health Services

  • Hospice Care

Specialized Staff

  • Nurse on Staff (Part time)
  • Nurse on Staff (24 Hours)

Resident Information

  • Offers Respite Care

Medicare

  • Health

    3.0

  • Overall

    2.0

  • Quality

    4.0

  • Staff

    1.0

Medicare Provider Number: 366125
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Laurels Of Shane Hill in Rockford, Ohio

Divine Shane Hill is a senior living community situated in Rockford, Ohio, offering both memory care and assisted living options to cater to various levels of care needs. It provides apartment-style living arrangements that include units with a living room and a kitchenette, creating a home-like atmosphere where residents can enjoy comfort and privacy.

The community is equipped with several amenities aimed at enhancing residents' quality of life. Outdoor common areas provide spaces for fresh air and social interaction, and pets are allowed, offering residents the companionship of their animals. Various organized activities and programs are available, encouraging residents to engage in their hobbies and interests. Communal dining areas are provided, where residents can share meals and socialize.

Additional amenities include opportunities for yoga and stretching for physical well-being, as well as facilitated field trips and outings for exploring new places. Shared common areas offer spaces for residents to gather and interact. General transportation services make it convenient for residents to attend appointments and run errands, while housekeeping services help maintain a clean and comfortable living environment. WiFi/internet access is also available, ensuring residents remain connected.


To learn more about this provider’s license and review other available state reports, please visit:
Ohio Department of Health Long-Term Care Provider Search

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