Embassy of Newark

silvermoon201290

I am currently here for post op recovery. The staff is kind and helpful. The food is rather lousy, but it is a nursing home not a restaurant. The PT and OT staff are awesome, they are great at getting you mobile again. They tend to use coordination games and you don’t realize you are workin, so to speak. It may take a moment for your call light to get answered but, this is sadly because they are understaffed like MOST of these facilities. So if you need something be percistent but don’t be rude and it will get taken care of. This one is far better than Heath, people die there, and Arlington may call itself skilled but they turned me away because they did not know what my immune disorder was or how to handle it. (Even though they don’t, I do) The rooms are spacious and you won’t have a room mate but you might share your bathroom. (It is sort of like a college dorm where two room are connected by a bathroom minus a private shower) You have a unit in your room to be able to control your heat/AC. So you can adjust the temperature in the room for yourself/your loved one. Is it perfect? No! Are you going to find golden angels singing to welcome you? No! You are going to find overworked under appreciated staff who are sometimes the only people some of the residents in here have seen for 5, 10, 15, or more years. You know since their so called families dumped them here and spilt. You know what you will find? People who, despite the fact that they just held the hand of a dementia patients hand while they cried because they don’t know where they are, is now greeting you with a tired smile while they try to do their best to address the concerns you have for your loved ones. The issues aren’t the staff, and it isn’t perfect, as a resident I will tell you that. If my insurance would have let me go somewhere like Kindle I would have, but it won’t. I am just happy my current insurance (Medicade) pays for me to go to an SNF because when I was on my parents insurance it had been deemed medically unnecessary many times. So in my case beggars can’t be choosers really.

CodiL

My grandmother was sent here after getting a major surgery done to remove cancer from her body. A full hysterectomy, removal of parts of the lower and upper colon, two tumors, and a part of her liver. It was recommended she go to a rehab (an hour away from home since our city doesn't do tpn lines in our rehabs) to recover. The physical therapy part was great however the care was not. Bandages were to be changed twice a day and would only happened once every 24 hours. It would be signed off that it was when it wasn't. The date was on the previous bandage. Medicine was scheduled at 8am and she wouldn't get it till 3:11pm. And get a bunch at once. She was supposed to have her pain medicine once every four hours as requested. She would get excuses that they couldn't find them or were unaware of where there were. It would bebup to 3 hours after she asked. (After the 4 hour mandatory wait time). My grandmother would call me crying that she wasn't getting help even when she would press the button. They'd stopin to ask what the issue was and would disappear without helping. Finally, when she was discharged, she was supposed to get her pain medicine and an IV flush, which was in none of the things she was sent home with. We searched everywhere. So I assumed we left them. When calling in, the only thing I got was a folder with information. I asked the nurse for her floor and they said they would've been sent, that there was no way they wouldn't have been. I asked about checking out the room, and nothing. We called her main doctor who did the surgery and he's able to get the medicine for us. So yeah, very dissatisfied and so happy to have my grandmother home where she gets the care she needs. It was a mistake to send her there.

Provider Response

Concerned family member and nurse

I was very saddened to overhear a nurse state that she wasn't an aide when a resident was wanting a drink of water on 2/14/2017. Two young staff members were walking past a resident when she yelled out she was thirsty and one of the girls told this nurse that the resident was asking for a drink (the resident was on thickened fluids). This nurse was standing at the desk chatting with others and told the young girl "Well I'm not an aide"!!! I was floored. I tried to call today to speak with management and was on hold for almost 4 minutes when I had to hang up. Uncalled for and disgusting for a nurse to say this! I didn't want to speak to management in person now for fear of how my loved one may be treated, but am looking at other rehabs now. Thankfully my loved one is only there for therapy and not long term.

jannenichols

Dr. was non-existent; did not have the courtesy to show up for a scheduled familial meeting and would not return telephone calls nor messages left on behalf of Kindred staff members based on the patient's account. Aides were friendly; nursing did not respond in an efficient manner. PT/OT was respectable.

Michael Cook

My mother was in Kindreds care for four months. During her stay all of the staff treated her well with much care. No matter how busy the staff was they always took the time as soon as they could to answer my families questions or come investigate a concern we had. To say the staff bent over backwards is an understatement. They treated my mom like she was thier family.

jmfministry

It is always a very challenging time to watch one of your parents go through the transition of declining health and loss of independence, as this change effects the whole family. We are so very grateful to the good folks at Kindred for their care and concern not only for our mother, but for the well-being of the entire family during this difficult time. We have found the staff to be extremely accomodating, professional, and very easy to communicate with when we had questions or concerns about our mother's care. We are very glad that their services are available to those with Medicaid and Medicare.